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Speaker 1: You're listening to the Saturday Morning with Jack team podcast

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Speaker 1: from News Talks at b.

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Speaker 2: SO.

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Speaker 3: In the US, nine one one callers come up with

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Speaker 3: some very serious issues, sometimes come up with I faced

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Speaker 3: with some really serious issues sometimes and other times they

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Speaker 3: do come up with really silly things. Anyway, people working

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Speaker 3: in nine to one one call centers have been totally

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Speaker 3: swept off their feet, and so they've come up with

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Speaker 3: a new solution to try and wade through some of

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Speaker 3: the slop they end up facing. And of course it's AI.

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Speaker 3: Our texpert Paul stein House is here with the details.

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Speaker 3: How are they using AI? Paul, Yeah, you.

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Speaker 2: Took the line from me as they can you guess

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Speaker 2: how In twenty twenty five it's gotta be AI. They're

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Speaker 2: using it Jack to help triage. So I assume that

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Speaker 2: when you ring nine one one and you end up

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Speaker 2: at one of these call centers that has the AI,

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Speaker 2: it's going to ask you why you're calling, and then

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Speaker 2: it will use its own knowledge. Apparently it's been on

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Speaker 2: emergency calls. It probably has some real world knowledge of

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Speaker 2: things as well, and if it sounds urgent, it's going

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Speaker 2: to right straight over to a person. But if you're

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Speaker 2: ringing up about something like a noise complaint or that

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Speaker 2: you've lost your wallet or you know, the cats stuck

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Speaker 2: up in the tree, then it's probably going to send

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Speaker 2: you down a different part that will deprioritize you. In fact,

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Speaker 2: it can even like actually fill in one of the

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Speaker 2: reports for you. It will help you do that, you know,

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Speaker 2: as a conversation, and then we'll file it for you,

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Speaker 2: or you can get someone to give you a call back.

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Speaker 2: But I'm just having like a thought right that. You know,

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Speaker 2: when you call one on one in New Zealand and

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Speaker 2: they say police, fire ambulance.

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Speaker 3: I'm having the same thought. I can hear yep, they do.

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Speaker 3: I can hear where you're going with this, but keep going.

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Speaker 2: Can you imagine it doing the prompt like I don't

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Speaker 2: quite understand.

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Speaker 3: I'm sorry, I didn't catch that.

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Speaker 1: Yeah, ah, my ass is on fire.

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Speaker 3: I'm sorry, Jack, Please please pet your centers. I didn't

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Speaker 3: quite catch.

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Speaker 1: That operator operator.

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Speaker 3: Yeah, I mean I suppose if if it's better or

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Speaker 3: as good as understanding as a person would be, because

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Speaker 3: they must get all sorts of people and all sorts

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Speaker 3: of frantic situations who are struggling to communicate. You know,

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Speaker 3: if if it's as good as a person, then great,

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Speaker 3: I'm all for it. If it's not as good as

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Speaker 3: a person, then that could be well pretty tricky.

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Speaker 2: Here's the thing, right these it's being deployed at some

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Speaker 2: of these really small because each county I think over

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Speaker 2: here has their own one one, one course system classic

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Speaker 2: of course, yeah, I know, I love it, and so

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Speaker 2: terribly funded, totally overworked. So your call may not even

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Speaker 2: be answered, right, That's the reality is that if your

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Speaker 2: call doesn't get that, you may not get answered. So

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Speaker 2: would you prefer to talk to an aar yes who

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Speaker 2: may get it right? Or talk to no one? Probably?

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Speaker 2: Why not?

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Speaker 3: I think if that's the binary, then I'm going to

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Speaker 3: go with the thank you. Yeah.

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Speaker 2: Well that's what they said too, right. They said this

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Speaker 2: as a pitch. They like, we aren't replacing jobs. We

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Speaker 2: are literally putting the AI into jobs we cannot fill

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Speaker 2: because these people are overworked, they're doing overtime. It's like, okay,

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Speaker 2: that's probably a good use of AI.

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Speaker 3: So tell us about Uncaged, this new company that says

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Speaker 3: they can make a durable, animal climate friendly material that

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Speaker 3: feels and even smells like leather.

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Speaker 2: I know, isn't that crazy? When you get when you

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Speaker 2: get into a car and it's got that new car

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Speaker 2: smell with the leather. That's to me just a fantastic smell.

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Speaker 3: It is amazing. How do you feel about leather seats

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Speaker 3: though in a car?

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Speaker 2: I don't mind leather seats, see, I mean.

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Speaker 3: I'm generally pro leather seats, except that you just want

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Speaker 3: to make sure that the air conditioning in the car

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Speaker 3: is really good because if you are all sweaty and

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Speaker 3: then you're sort of peeling yourself off the seat, that's

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Speaker 3: obviously not real peasant.

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Speaker 2: You're driving the wrong cars, Jack Tame. You can even

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Speaker 2: get cars these days that will cool your seat for you.

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Speaker 3: Oh, can you get seat coolers as well as heat?

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Speaker 2: Yeah, you just have to get the right options package,

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Speaker 2: you know.

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Speaker 3: Seats cooler yeah, yeah, yeah, is that weird?

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Speaker 2: Yeah? Blows like air and stuff through it. Anyway, they

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Speaker 2: have gone into the air. I think like up and

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Speaker 2: through it and keep it up and through what Unless

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Speaker 2: someone's completely been lying to me, But I believe you

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Speaker 2: we can cool your tooshue.

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Speaker 3: Yeah, I know, wow, I know that.

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Speaker 2: There you go. They've got a client on the list.

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Speaker 2: You may not heard of it. Jaguar Land Rover. They

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Speaker 2: have just recently partnered with Hayundai. They're going to be

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Speaker 2: testing it out for their cars and trucks too. It's

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Speaker 2: it's crazy how much leather they use in some of

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Speaker 2: these cars. They said it can be between two and

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Speaker 2: fourteen cow hides to dick out the interior. So I guess,

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Speaker 2: depending on which premium package you pick, if you've got

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Speaker 2: all your seats and all your sides and things, you

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Speaker 2: have fourteen cows there. So you can imagine like, hey,

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Speaker 2: if we can do this without that sounds like it's

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Speaker 2: a good thing. They say they can deliver a carbon

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Speaker 2: footprint ninety five percent lower than out of leather, But

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Speaker 2: their big concern is around how durable it is, and

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Speaker 2: their concern is around how it handles heat. And so

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Speaker 2: one of the things that they mentioned about this test

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Speaker 2: that they're doing is they're putting it in super hot

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Speaker 2: temperatures for five hundred hours to make sure that it

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Speaker 2: actually stands up to you know, every day use or

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Speaker 2: your car sitting there for a few days in the

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Speaker 2: hot sun and it doesn't just sort of melt away.

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Speaker 2: Because it is a problem. And I don't know if

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Speaker 2: you were a person that had an Apple iPhone leather case,

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Speaker 2: but they got they did away with them, and they

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Speaker 2: changed into this synthetic material they call fine woven, right,

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Speaker 2: and they talked it up, said it was going to

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Speaker 2: be amazing, and it just was terrible. It didn't hold up,

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Speaker 2: and they've had to discontinue it. Right, So leather is

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Speaker 2: so durable, it's just not quite so friendly for the cowts.

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Speaker 3: Okay, Oh that sounds yeah, it sounds very interesting. I'd

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Speaker 3: be fascinated to see how it all kind of works out.

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Speaker 3: I guess fascinating to about these sequels you're telling us about, Paul.

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Speaker 3: Thank you very for Steinhouse bringing you all the tech

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Speaker 3: news you need on Newstalks EDB at seventeen to eleven.

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Speaker 1: For more from Saturday Morning with Jack Tame, listen live

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Speaker 1: to Newstalk SIDB from nine am Saturday, or follow the

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Speaker 1: podcast on iHeartRadio