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Speaker 1: If you like to use click and collect when you

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Speaker 1: do your supermarket shopping, well look at you might be

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Speaker 1: about to get slapt with a fee. Currently, click and

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Speaker 1: collect is free at Woolworst as long as you're buying

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Speaker 1: at least fifty bucks worth of groceries. If you're spending

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Speaker 1: less than that, you pay five bucks. But the chain

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Speaker 1: is going to change the rules so that all clicking

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Speaker 1: collectors pay three dollars fifty. Mark Wolfendon is the Wilworst,

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Speaker 1: New Zealand director of e commerce and he's with us

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Speaker 1: now Mark, Good evening.

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Speaker 2: Good evening, Ryan, So why are.

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Speaker 1: You doing this for those people who are spending more

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Speaker 1: than fifty bucks, why do they have to pay fee?

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Speaker 2: So this is about simplifying our fees for all pickup orders,

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Speaker 2: but importantly it's about making it more sustainable and making

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Speaker 2: sure that we can keep investing in amazing technology and services,

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Speaker 2: which honestly Kiwis are demanding it ever more they have

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Speaker 2: at greater levels. I mean we're now seeing more than

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Speaker 2: one in four of our online orders are actual either

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Speaker 2: picked up or delivered within just two hours. So for us,

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Speaker 2: it's really important we can keep offering these amazing services

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Speaker 2: right across New Zealand.

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Speaker 1: Are you making a loss on them at the moment.

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Speaker 2: So the fees are only going to cover a tiny

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Speaker 2: part of the cost of the service. I mean, if

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Speaker 2: you imagine one of our expert personal shoppers walking around

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Speaker 2: our stores doing all of your groceries for you, which

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Speaker 2: our customers just love. But that is it is relatively expensive.

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Speaker 2: But we we think that for the less than a

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Speaker 2: cost of a flat white, our customers are still going

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Speaker 2: to love how much time they can get.

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Speaker 1: I don't know, I don't know, I'll be throwing the

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Speaker 1: flat wide analogies and then when you're looking at your

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Speaker 1: grocery built. It's pretty horrendous for people as it is.

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Speaker 1: Why are you charging a separate fee when you know,

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Speaker 1: when I go into the supermarket and I go through

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Speaker 1: the checkout, I'm not paying a checkout operator fee. Why

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Speaker 1: not included a new prices?

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Speaker 2: So for us, it's really important that we are transparent

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Speaker 2: on all of the pricing. And though it's really important,

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Speaker 2: all of our online pricing is a line with our

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Speaker 2: store pricing. So the product prices you play for products

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Speaker 2: is the same. But then we do have to sometimes

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Speaker 2: charge different fees. So for a delivery driver, to actually

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Speaker 2: drive it to your home might be different than if

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Speaker 2: you're using one of our really fast services, where it

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Speaker 2: might be a little bit more costly. So so yeah,

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Speaker 2: transparency is important for that.

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Speaker 1: Mark do you have more do you need more stuff?

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Speaker 1: Or do you have less staff doing the click and

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Speaker 1: collick than you would have had on checkouts when we

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Speaker 1: were doing it the old way.

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Speaker 2: So online shopping does mean that we actually need to

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Speaker 2: employ more team and it provides important opportunity because we

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Speaker 2: do have to pick orders, we have to pack them,

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Speaker 2: and then ultimately we have to get them either delivered

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Speaker 2: to your home or actually increasingly through a director boot service. Actually,

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Speaker 2: I don't know if you've tried one of those.

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Speaker 1: I haven't marked, and it's three dollars fifty I don't

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Speaker 1: think I will be, but can you. So your wage

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Speaker 1: bill is gone up, and that's why you're trying to

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Speaker 1: call back some money.

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Speaker 2: Basically, this is a it's not about making a profit

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Speaker 2: on the fees it is. It is about just making

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Speaker 2: it more sustainable for us in the long term. Yeah,

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Speaker 2: and we are still investing in new innovations to market

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Speaker 2: as well. And so we've got fifty five of these

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Speaker 2: director boots now where you can drive up in your car,

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Speaker 2: leave the kids in the back seat, you don't even

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Speaker 2: have to get out of your car, and we'll actually

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Speaker 2: bring your groceries to your boot and we're going to

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Speaker 2: keep on rolling those out and we're actually also launching

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Speaker 2: a new app and website later this year, right, we're

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Speaker 2: looking at bring Morey, So there's a lot of innovation there.

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Speaker 2: We'd love to.

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Speaker 1: Break this last, but sounding a little bit too much

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Speaker 1: like an end for my liking, Mark, but I appreciate

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Speaker 1: you coming on the program. Thank you. Mark Wofflindon is

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Speaker 1: Worst New Zealand's director of e Commerce. For more from

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Speaker 1: Hither Duplessy Alan Drive, listen live to news talks. It'd

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Speaker 1: be from four pm weekdays, or follow the podcast on

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Speaker 1: iHeartRadio