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Speaker 1: You might remember the Right to Repair bill. It's a

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Speaker 1: select committee stage and the Warehouse are weighing and looking

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Speaker 1: to push the Commis Commission to hold overseas manufacturers to

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Speaker 1: account now their claimers retailers are being stonewalled by overseas supplieres.

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Speaker 1: Phil Coming is the GM of Sustainability and Ethical Sourcing

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Speaker 1: from the Warehouse Group and he's with us. Phil, good

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Speaker 1: morning to you. Good morning make as a concept. Are

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Speaker 1: you into this or not? Really?

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Speaker 2: We absolutely support the intent of the bill. We think

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Speaker 2: people every day key we should have be able to

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Speaker 2: fix the stuff when it breaks, when it goes wrong,

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Speaker 2: but not not just throw that out and buying you,

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Speaker 2: but put it to work. The rules need to be

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Speaker 2: fair and work for everyone. That means making sure manufacturers

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Speaker 2: do the bit, particularly those overseas that aren't here and

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Speaker 2: they don't get a three pass, and we have a

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Speaker 2: network of repairers here that can do the right job

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Speaker 2: safely and properly.

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Speaker 1: I think you've just outlined the various problems that the bill.

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Speaker 1: None of this is real. I mean the Commerce Commission

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Speaker 1: will have no control over accompanying at the back quarters

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Speaker 1: of China who made something that arrived in the country

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Speaker 1: that now doesn't work. I mean, who's listening to the

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Speaker 1: Commerce Commission anywhere outside of New Zealand.

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Speaker 2: Yeah, that's right. I mean that the the the Commerce

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Speaker 2: Commission does have powers to act when manufacturers don't meet

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Speaker 2: their obligations. But in reality, as you rightly say, if

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Speaker 2: you if you've got a company based overseas, those those

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Speaker 2: consumers are left largely left sorting out, often turning to

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Speaker 2: retailers like us to help, which is why we need

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Speaker 2: to do need as clear a stronger rules to make

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Speaker 2: sure that those those companies are held accountable and those

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Speaker 2: those of us based here are picking up the PAP.

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Speaker 1: Say I buy something from you, and this law has passed,

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Speaker 1: and I want to repair it, and I bring it

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Speaker 1: back and I say, see this it's broken. Now, first

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Speaker 1: of all, I'm assuming the law will say you've got

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Speaker 1: to tell me how it's broken or why it's broken,

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Speaker 1: and you need part A, B C and screwed D

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Speaker 1: and then you need to source that is there. How

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Speaker 1: it's supposed to work.

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Speaker 2: So how it's supposed to work is is effectively you

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Speaker 2: know the rule that you've already got rights. Now repair

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Speaker 2: everyone's got repaired. Now we're the big gap is around parts, tools,

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Speaker 2: technical information. Well, this will what this will enable is

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Speaker 2: is effectively required those who bring stuff onto market, manufacturers

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Speaker 2: and importers to open that up, make that available. Obviously

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Speaker 2: you don't want, you know, particularly in safety critical stuff,

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Speaker 2: you don't want people sort of going off and trying

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Speaker 2: to do their own DIY. But but you make it

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Speaker 2: possible and make it easy access to safe repairs. And

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Speaker 2: then obviously for things out of warranty, you make it

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Speaker 2: even easier for people to fix stuff.

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Speaker 1: There's a cost in this though, isn't it The more

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Speaker 1: you have to do, the more I'm going to have

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Speaker 1: to pay as a punter.

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Speaker 2: So potentially, I mean, I think, you know, we are

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Speaker 2: already stepping into that space, right so we I think

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Speaker 2: where where there is a bit of an impact and

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Speaker 2: the customer can't sort it out, we as retailers already

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Speaker 2: doing that and then we're having to try and then

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Speaker 2: recover those costs for the manufacturer. We just have recent

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Speaker 2: case recently where it's just taken a year for us

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Speaker 2: to do that where we picked something for the customer

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Speaker 2: that said, you know, if the bill's done right, it

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Speaker 2: needn't do and if it's practical, proportionate and every and

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Speaker 2: particularly on those higher value products as well. They're making

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Speaker 2: it easier, would help help the consumer, help reduce waste,

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Speaker 2: help us drive better service, and obviously potentially even make

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Speaker 2: products ideally more repairable, so they could drive innovation as

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Speaker 2: well if it's done well.

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Speaker 1: But doesn't most stuff crep that we buy and then

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Speaker 1: it breaks when we throw it out.

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Speaker 2: Yeah, look, I think I think there's that that I

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Speaker 2: think that I think there's there's some truth that I mean,

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Speaker 2: I think in reality, you know, stuff that's available is

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Speaker 2: you know, there's the stuff that's available for a range

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Speaker 2: of price points and and to suit different needs, and

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Speaker 2: it needs to be for purpose. I think what we'd

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Speaker 2: say about this bill is that, you know, it needs

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Speaker 2: to be proportionate and needs to really focus on those

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Speaker 2: things that are at the moment, it applies quite widely.

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Speaker 2: In most markets, For example, EU, it's predominantly electricals, and

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Speaker 2: I think, you know, I think you could have a

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Speaker 2: situation here where it's focused on those those those sort

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Speaker 2: of higher value items and maybe have a print based

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Speaker 2: approach outside of that to just make it easier for

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Speaker 2: things if people do want to repair. And I'm rightly

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Speaker 2: so in some cases.

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Speaker 1: All right, Phil, go well with it. Appreciate it, Phil coming,

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Speaker 1: who's the gem of sustainability and ethical sourcing at the

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Speaker 1: Warehouse Group. All I know about that is that's going

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Speaker 1: nowhere because Marima dreamed it up and it's full of

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Speaker 1: fencible nonsense. I've got an old Audi and I've got

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Speaker 1: several parts I can't get for it because they don't

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Speaker 1: make them anymore. So does that bill cover this? Are

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Speaker 1: they going to suddenly make Audi in Germany produce parts

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Speaker 1: for a nineteen ninety three Audi?

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Speaker 2: Now?

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Speaker 1: Of course they're not, So why are we wasting our

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Speaker 1: time on this? For more from the Mike Asking Breakfast,

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