00:00:00
Speaker 1: Got a new Ministry of Justice. Victims of Crime Survey approval ratings for the police have increased a couple of places to sixty nine percent. Now the Police Acting Deputy Commissioner Mike Pennetts, where there's Mike.

00:00:09
Speaker 2: Morning, Good morning Mike.

00:00:10
Speaker 1: Now the numbers are the numbers. We feel, I think most of us that things have changed, the approaches different, crime is coming down. Do you see and feel that yourself, even if you didn't have a survey.

00:00:21
Speaker 2: Yes, we are seeing and feeling it, and we're feeling that that change in the environment. But the survey is actually reinforcing those feelings, which is really important to us.

00:00:32
Speaker 1: Is it fair to say most of us never actually deal with the police and therefore this is just observation And if it's just observation, what does it mean.

00:00:42
Speaker 2: Look one hundred percent that the vast majority of the public Zealand don't deal with police on a day to day basis. This is observation, but it's observation from people in their homes over a period of time that reflect their interactions and their perceptions of what police are and what we are doing.

00:01:00
Speaker 1: The seventy four percent who were either satisfied or very satisfied with the service they received when they did in fact contact you. So this is real contact. Is that that specific customer feedback? And what's that tell you?

00:01:14
Speaker 2: That tells us that we're starting to get and furing in our public interaction and service is good and improving. Don't get us wrong. We have a long way to go, and continuing to build trust and confidence in the community is absolutely vital to us.

00:01:30
Speaker 1: Indeed, so that the people who don't get what they wanted in an interaction like that, would that be the lower level stuff and they're frustrated and there wasn't the resource or they ever rang back or whatever.

00:01:41
Speaker 2: Yeah, look, absolutely that can be the case. And you know there are people that are satisfied with the way they have in direction with the police, and that's to be expected.

00:01:52
Speaker 1: Is there a conversation there? The reason I asked the question, is the a conversation there around expectation? It's the old one one One thing my summation of the police is in a disaster, you're there. If I've got to cut up a tree, maybe you're not in my I might need to lie my expectations on what you're actually there to do.

00:02:08
Speaker 2: Yeah, and that comes back to the initiative. You're seeing with our poor policing, we're actually going back to those basics and doing what we do and doing it well. Being visible. You've seeing it with the community Beat policing initiatives. You'll see it with our increased community reassurance focus as well. It's being visible, it's interacting and making every interaction with their public account.

00:02:30
Speaker 1: All right, We'll keep up the good word. Mike Pennetts of the Police. For more from the Mic Asking Breakfast, listen live to news talks. It'd be from six am weekdays, or follow the podcast on iHeartRadio.