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Speaker 1: Got a new Ministry of Justice. Victims of Crime Survey

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Speaker 1: approval ratings for the police have increased a couple of

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Speaker 1: places to sixty nine percent. Now the Police Acting Deputy

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Speaker 1: Commissioner Mike Pennetts, where there's Mike.

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Speaker 2: Morning, Good morning Mike.

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Speaker 1: Now the numbers are the numbers. We feel, I think

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Speaker 1: most of us that things have changed, the approaches different,

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Speaker 1: crime is coming down. Do you see and feel that yourself,

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Speaker 1: even if you didn't have a survey.

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Speaker 2: Yes, we are seeing and feeling it, and we're feeling

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Speaker 2: that that change in the environment. But the survey is

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Speaker 2: actually reinforcing those feelings, which is really important to us.

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Speaker 1: Is it fair to say most of us never actually

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Speaker 1: deal with the police and therefore this is just observation

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Speaker 1: And if it's just observation, what does it mean.

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Speaker 2: Look one hundred percent that the vast majority of the

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Speaker 2: public Zealand don't deal with police on a day to

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Speaker 2: day basis. This is observation, but it's observation from people

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Speaker 2: in their homes over a period of time that reflect

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Speaker 2: their interactions and their perceptions of what police are and

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Speaker 2: what we are doing.

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Speaker 1: The seventy four percent who were either satisfied or very

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Speaker 1: satisfied with the service they received when they did in

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Speaker 1: fact contact you. So this is real contact. Is that

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Speaker 1: that specific customer feedback? And what's that tell you?

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Speaker 2: That tells us that we're starting to get and furing

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Speaker 2: in our public interaction and service is good and improving.

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Speaker 2: Don't get us wrong. We have a long way to go,

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Speaker 2: and continuing to build trust and confidence in the community

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Speaker 2: is absolutely vital to us.

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Speaker 1: Indeed, so that the people who don't get what they

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Speaker 1: wanted in an interaction like that, would that be the

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Speaker 1: lower level stuff and they're frustrated and there wasn't the

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Speaker 1: resource or they ever rang back or whatever.

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Speaker 2: Yeah, look, absolutely that can be the case. And you

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Speaker 2: know there are people that are satisfied with the way

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Speaker 2: they have in direction with the police, and that's to

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Speaker 2: be expected.

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Speaker 1: Is there a conversation there? The reason I asked the question,

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Speaker 1: is the a conversation there around expectation? It's the old

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Speaker 1: one one One thing my summation of the police is

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Speaker 1: in a disaster, you're there. If I've got to cut

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Speaker 1: up a tree, maybe you're not in my I might

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Speaker 1: need to lie my expectations on what you're actually there

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Speaker 1: to do.

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Speaker 2: Yeah, and that comes back to the initiative. You're seeing

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Speaker 2: with our poor policing, we're actually going back to those

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Speaker 2: basics and doing what we do and doing it well.

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Speaker 2: Being visible. You've seeing it with the community Beat policing initiatives.

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Speaker 2: You'll see it with our increased community reassurance focus as well.

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Speaker 2: It's being visible, it's interacting and making every interaction with

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Speaker 2: their public account.

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Speaker 1: All right, We'll keep up the good word. Mike Pennetts

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Speaker 1: of the Police. For more from the Mic Asking Breakfast,

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Speaker 1: listen live to news talks. It'd be from six am weekdays,

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Speaker 1: or follow the podcast on iHeartRadio.