1 00:00:00,520 --> 00:00:03,160 Speaker 1: Together due to see Allen nine two ninety two is 2 00:00:03,200 --> 00:00:05,200 Speaker 1: the text number standard text fee. Supply I want to 3 00:00:05,200 --> 00:00:07,760 Speaker 1: hear what's going on out there to hit me with it. Now, 4 00:00:08,200 --> 00:00:10,360 Speaker 1: you've bought yourself a new house. Where'd you get that money? 5 00:00:10,400 --> 00:00:12,560 Speaker 1: But you did it anyway. It's a new build. You've 6 00:00:12,600 --> 00:00:14,880 Speaker 1: waited ages for it to be finished. Now it's done. 7 00:00:14,920 --> 00:00:17,640 Speaker 1: It's ready for you to move in. But unfortunately it's 8 00:00:17,640 --> 00:00:19,919 Speaker 1: not actually a finished is it, Because chances are, in 9 00:00:19,960 --> 00:00:21,599 Speaker 1: a matter of days after moving in, you're going to 10 00:00:21,640 --> 00:00:23,239 Speaker 1: find out that some of the lights don't work, or 11 00:00:23,400 --> 00:00:25,120 Speaker 1: pipes in the wrong place, where there's been some sort 12 00:00:25,160 --> 00:00:27,240 Speaker 1: of an issue with the paint job. According to new 13 00:00:27,320 --> 00:00:31,200 Speaker 1: data from the Building Research Association, eighty six percent of 14 00:00:31,320 --> 00:00:33,960 Speaker 1: new homeowners have to call a trade back in to 15 00:00:34,000 --> 00:00:36,879 Speaker 1: fix something shortly after they move in. Now, Greg Wallace 16 00:00:37,360 --> 00:00:41,440 Speaker 1: is master Plumber CEO, and he's with me. Now, Hey Greg, afternoon, Heather. 17 00:00:41,640 --> 00:00:44,080 Speaker 1: Eighty six percent seems like a loss, doesn't it? 18 00:00:45,159 --> 00:00:47,239 Speaker 2: Yeah, look it is, But I think we've got to 19 00:00:47,280 --> 00:00:50,040 Speaker 2: look at some of the granular detail under that and 20 00:00:50,080 --> 00:00:53,400 Speaker 2: what's actually causing that. I noticed the brand's report doesn't 21 00:00:53,440 --> 00:00:56,560 Speaker 2: really give us the details what those callbacks are I 22 00:00:56,560 --> 00:00:59,080 Speaker 2: think the other point is when you're spending more than 23 00:00:59,080 --> 00:01:02,000 Speaker 2: a million dollars on a how and it is quite complex. Now, 24 00:01:02,120 --> 00:01:05,880 Speaker 2: there's design aspects that's changed, there's technology that's coming through 25 00:01:05,920 --> 00:01:08,640 Speaker 2: that is complex, and some of that needs to be 26 00:01:08,720 --> 00:01:12,319 Speaker 2: refined or commissioned as we go through that build process. 27 00:01:12,120 --> 00:01:14,040 Speaker 1: What are you talking about what's complex? 28 00:01:14,840 --> 00:01:17,760 Speaker 2: Well, look, we've got heat pump technology, we've got radiators, 29 00:01:17,800 --> 00:01:21,120 Speaker 2: we've got bid a's, we've got central heating systems. 30 00:01:21,160 --> 00:01:23,320 Speaker 1: Are you saying that it's a bit hard for the 31 00:01:23,640 --> 00:01:25,200 Speaker 1: people to figure out they may have to come back 32 00:01:25,240 --> 00:01:25,759 Speaker 1: and do it again. 33 00:01:26,360 --> 00:01:29,520 Speaker 2: Well, there's some education to be done with consumers about 34 00:01:29,520 --> 00:01:33,840 Speaker 2: how to operate some more complex design systems that we've got. Now, 35 00:01:34,400 --> 00:01:36,920 Speaker 2: we also see that our homeowners are trying to move 36 00:01:36,959 --> 00:01:39,160 Speaker 2: into their new property as soon as possible. 37 00:01:38,800 --> 00:01:42,040 Speaker 1: And sometimes stop stop it, you're making excuses. Stop it, 38 00:01:42,080 --> 00:01:44,680 Speaker 1: you are making excuses. And you know it. Who were 39 00:01:44,720 --> 00:01:47,680 Speaker 1: the most? What trade was the one called back the most? 40 00:01:49,760 --> 00:01:50,920 Speaker 2: The painters were. 41 00:01:50,840 --> 00:01:54,280 Speaker 1: There's nothing technological about this, it's simply painting. Why didn't 42 00:01:54,320 --> 00:01:55,520 Speaker 1: they do it properly the first time? 43 00:01:56,200 --> 00:01:57,880 Speaker 2: Well, I think most of the time the painting is 44 00:01:58,640 --> 00:02:02,280 Speaker 2: normally cause any effects has caused from the actual property 45 00:02:02,320 --> 00:02:07,480 Speaker 2: owners moving in, and there's some defense that happened. The 46 00:02:07,520 --> 00:02:11,800 Speaker 2: defects also happened when there's insulation of other products. But 47 00:02:11,919 --> 00:02:14,760 Speaker 2: I mean the reality is, you take the plumbing set 48 00:02:14,760 --> 00:02:18,040 Speaker 2: to heather, right, twelve percent of the thirty percent is 49 00:02:18,040 --> 00:02:22,680 Speaker 2: actually product issues. Right. So we've got a very deregulated 50 00:02:23,120 --> 00:02:25,720 Speaker 2: plumbing product infrastructure. 51 00:02:25,880 --> 00:02:27,760 Speaker 1: I'm getting to sell with it, Greg, Are you ready 52 00:02:27,800 --> 00:02:28,120 Speaker 1: for it? 53 00:02:28,840 --> 00:02:29,520 Speaker 2: Okay? We go. 54 00:02:29,800 --> 00:02:31,720 Speaker 1: Okay, So I didn't want to have to bring this up, 55 00:02:31,760 --> 00:02:33,839 Speaker 1: but you're bringing the bazookas, so I've got to bring 56 00:02:33,840 --> 00:02:36,400 Speaker 1: the nuclear weapon. Okay. So what happened is I've had 57 00:02:36,400 --> 00:02:39,839 Speaker 1: a pool installed out the back came and they put 58 00:02:39,840 --> 00:02:42,640 Speaker 1: the pool in, and then they built the deck around it. 59 00:02:42,680 --> 00:02:44,480 Speaker 1: And as you would imagine with the deck, you've got 60 00:02:44,520 --> 00:02:46,240 Speaker 1: to have the glass installed. You got to have the 61 00:02:46,240 --> 00:02:48,200 Speaker 1: deck put up, you've got to have the balustrade, you've 62 00:02:48,200 --> 00:02:50,440 Speaker 1: got to have the paint job. They all finished, it 63 00:02:50,520 --> 00:02:53,320 Speaker 1: all finished on our Friday last week. I spent the 64 00:02:53,320 --> 00:02:57,280 Speaker 1: weekend going around. I found nineteen snags. They have to 65 00:02:57,320 --> 00:03:01,680 Speaker 1: come back and fix those nineteen. No disrespect to the boys, 66 00:03:01,680 --> 00:03:03,119 Speaker 1: I love them, but they've got to come back. In fact, 67 00:03:03,120 --> 00:03:07,920 Speaker 1: it those snags include greg They include painting the balustrade 68 00:03:07,919 --> 00:03:11,880 Speaker 1: white and dripping all over the gray steps, every single 69 00:03:11,919 --> 00:03:14,600 Speaker 1: gray step. It would appear on three different flights of steps, 70 00:03:15,000 --> 00:03:19,280 Speaker 1: drips everywhere. That is not a technological problem. They did 71 00:03:19,320 --> 00:03:22,840 Speaker 1: not paint the underside of the railings probably at all, 72 00:03:22,840 --> 00:03:25,240 Speaker 1: Like it's half painted and then it's not done finished. Right, 73 00:03:25,440 --> 00:03:27,400 Speaker 1: They got paint on the spar pool. They have to 74 00:03:27,560 --> 00:03:31,639 Speaker 1: paint all over the concrete. They didn't even attach one 75 00:03:31,639 --> 00:03:33,800 Speaker 1: of the posts to the railing, which meant that the 76 00:03:33,880 --> 00:03:37,280 Speaker 1: glass gate was hanging. Now, you can't tell me that 77 00:03:37,360 --> 00:03:40,840 Speaker 1: this is just because there's technological problems or inability to 78 00:03:40,960 --> 00:03:45,360 Speaker 1: understand what's going on here. This is just like mistakes, 79 00:03:45,440 --> 00:03:45,800 Speaker 1: isn't it. 80 00:03:47,240 --> 00:03:49,880 Speaker 2: Well, look, I can probably honey comment on the plumbing 81 00:03:49,920 --> 00:03:53,480 Speaker 2: vane gets fitty industry right to be fair to. 82 00:03:53,040 --> 00:03:54,920 Speaker 1: To be fair to you. This is not your people. 83 00:03:55,120 --> 00:03:57,320 Speaker 1: But what I'm trying to say is, come on man 84 00:03:57,440 --> 00:04:02,440 Speaker 1: like with love and respect. Don't don't make excuses when 85 00:04:02,480 --> 00:04:04,640 Speaker 1: you know full well we're getting them back. Just to 86 00:04:04,640 --> 00:04:07,800 Speaker 1: put a blinking nail into something, isn't it. It's not 87 00:04:07,840 --> 00:04:10,080 Speaker 1: a hate pump it's just a nail they forgot. 88 00:04:10,280 --> 00:04:13,760 Speaker 2: But yeah, look what I'm saying is like what we've 89 00:04:13,760 --> 00:04:15,760 Speaker 2: got to make sure we do a better job. I'm 90 00:04:15,800 --> 00:04:18,479 Speaker 2: completely in agreement with you. We want to get it right. 91 00:04:18,720 --> 00:04:21,880 Speaker 2: You've got to remember also, I don't think anyone wants 92 00:04:21,880 --> 00:04:24,480 Speaker 2: a callback as a tradesman because that's a cost to 93 00:04:24,520 --> 00:04:28,080 Speaker 2: their business. Business right, they're normally on a fixed rate 94 00:04:28,160 --> 00:04:31,039 Speaker 2: to build that house all this time. We need the 95 00:04:31,080 --> 00:04:34,680 Speaker 2: granular detail of what these issues are so we can 96 00:04:34,720 --> 00:04:37,159 Speaker 2: go back to the industry and try and rectify. There 97 00:04:37,279 --> 00:04:40,320 Speaker 2: is no benefit for a tradesman to go back and 98 00:04:40,400 --> 00:04:43,520 Speaker 2: have no charge to the consumer to have to rectify 99 00:04:43,560 --> 00:04:47,320 Speaker 2: a problem. But brands need to provide the details about 100 00:04:47,440 --> 00:04:50,160 Speaker 2: what are those issues, Corey, and so then we can 101 00:04:50,200 --> 00:04:53,400 Speaker 2: address them. I agree no one wants callbacks, but we've 102 00:04:53,440 --> 00:04:55,920 Speaker 2: got to be reality. Some of this is product failure 103 00:04:55,960 --> 00:04:56,440 Speaker 2: as well. 104 00:04:56,560 --> 00:04:58,240 Speaker 1: Hey, can I ask you question, Greg? This has been 105 00:04:58,279 --> 00:05:02,120 Speaker 1: bugging me for ages. What is up with trades that 106 00:05:02,760 --> 00:05:04,640 Speaker 1: trade's will say to you, Oh, look, it's a three 107 00:05:04,720 --> 00:05:06,920 Speaker 1: day job and then it turns into a four month job. 108 00:05:07,000 --> 00:05:09,400 Speaker 1: What's going on with you guys? Why can't you estimate 109 00:05:09,440 --> 00:05:12,920 Speaker 1: this stuff properly? It's like every single trade he does this. 110 00:05:14,400 --> 00:05:17,120 Speaker 2: Well, look, I don't know about your job, but look, 111 00:05:17,160 --> 00:05:20,920 Speaker 2: you can just what we're seeing jobs. My whole life 112 00:05:21,200 --> 00:05:26,560 Speaker 2: is we're seeing design changes happen after the construction starts, 113 00:05:26,560 --> 00:05:30,360 Speaker 2: and that changes the perspective quite significantly. And I think 114 00:05:30,400 --> 00:05:35,200 Speaker 2: that's underestimated when design or other aspects are added to 115 00:05:35,240 --> 00:05:37,320 Speaker 2: the job, which takes a job from two to three 116 00:05:37,400 --> 00:05:40,080 Speaker 2: days to two to three weeks, and there's a lack 117 00:05:40,120 --> 00:05:43,839 Speaker 2: of understanding of how that actually controls the outcomes. 118 00:05:43,920 --> 00:05:46,400 Speaker 1: Yeah, okay, Greg, listen, thank you so much for having 119 00:05:46,440 --> 00:05:49,960 Speaker 1: a chat to me. I appreciated It's Greg Wallace. Oh lord, 120 00:05:50,040 --> 00:05:51,960 Speaker 1: I don't even I don't even want to tell you 121 00:05:52,040 --> 00:05:53,880 Speaker 1: all about this because the boys still have to come 122 00:05:53,920 --> 00:05:55,680 Speaker 1: back and fix it, and they are such nice men. 123 00:05:55,800 --> 00:05:57,800 Speaker 1: I really don't want them to feel bad about themselves. 124 00:05:57,880 --> 00:06:00,480 Speaker 1: So maybe we'll park that story about the all over 125 00:06:00,480 --> 00:06:02,239 Speaker 1: the steps for another day and we can talk about 126 00:06:02,240 --> 00:06:06,599 Speaker 1: it liberally. For more from Hither Duplessy Allen Drive, listen 127 00:06:06,680 --> 00:06:09,720 Speaker 1: live to News Talks it B from four pm weekdays, 128 00:06:09,800 --> 00:06:11,960 Speaker 1: or follow the podcast on iHeartRadio.