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Speaker 1: Now, do you remember the strike by Air New Zealand

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Speaker 1: cabin crew that was all set to ruin Christmas until

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Speaker 1: it was called off the strikers back. A union representing

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Speaker 1: Cabin CRUI says International Cabin Cruise will strike on flights

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Speaker 1: internationally obviously between eleven and thirteen February. Nicky Dines is

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Speaker 1: A New Zealand's Chief people officer and with us now,

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Speaker 1: hi Niki hi Henna. Do you know yet which flights

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Speaker 1: are going to be affected to which destinations?

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Speaker 2: Yes, so our team was working through that at this stage.

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Speaker 2: We're obviously hoping to avoid the strike by continuing discussions,

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Speaker 2: but it will be impacts to the flights across each

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Speaker 2: of those three days, okay.

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Speaker 1: In what proportion of flights? So is it a huge

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Speaker 1: number or a small number.

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Speaker 2: If the strike does proceed as planned, it would be

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Speaker 2: all of the flights impacted on those days. But we're

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Speaker 2: obviously work to find options for customers either side of

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Speaker 2: those days, okay.

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Speaker 1: Now, the union says part of the reason that the

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Speaker 1: cabin crew are striking is because they are constantly dealing

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Speaker 1: with customers complaining about things that Air New Zealand could

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Speaker 1: actually fix, things like canceled flight seats that don't work,

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Speaker 1: lack of catering, are they wrong?

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Speaker 2: Our calculation rates that actually are back to pre COVID levels.

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Speaker 2: What we see, it's hard for us to do much

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Speaker 2: about weather, so we've been focusing on recovering really quickly

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Speaker 2: and well in those events of those cancelations. In terms

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Speaker 2: of things on board the aircraft, there are times when

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Speaker 2: we do have issues on our aircraft, but that's really

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Speaker 2: the exception, not the norm, and that's all out really

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Speaker 2: in our customer satisfaction rates, which are about over ninety percent.

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Speaker 2: We're halfway through refreshing all of our cabins on our

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Speaker 2: wide body fleets, so you do have a few teething issues,

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Speaker 2: but those are getting worked through very quickly and resolved.

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Speaker 1: Right, So what's going to fix it, nickey? Do you

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Speaker 1: reckon just paying them more?

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Speaker 2: Well? The gap between us, we've been here for ten

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Speaker 2: months and we've been engaging every week and we've got

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Speaker 2: through a huge amount and there's a lot of things

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Speaker 2: that we've agreed on. The last training item is just

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Speaker 2: on pay. So that's the one item that we are

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Speaker 2: continuous work with our Keetting Crewe unions on.

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Speaker 1: All right, good luck with it, NICKI, thanks very much,

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Speaker 1: Nicky dines in New Zealand, Chief People Officer. For more

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Speaker 1: from Hither Duplessy Allen Drive, Listen live to news talks

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