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Speaker 1: You're listening to a podcast from News Talk sed B.

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Speaker 1: Follow this and our wide range of podcasts now on iHeartRadio.

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Speaker 2: Hello, are you great New Zealanders? And welcome to Matton

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Speaker 2: Tyler Full Show Podcast number one three four for Wednesday,

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Speaker 2: the twenty eighth of May, in the Year of Our Lord,

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Speaker 2: twenty twenty five. And what a crazy show that ended

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Speaker 2: up being today. And just a few seconds we'll tease

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Speaker 2: chat about climbing Mount Everest that will never get to

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Speaker 2: but we might get to it tomorrow. But we got

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Speaker 2: blow Up, blow Up, our trading chat and our Chronic

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Speaker 2: Dissatisfaction syndrome, a you tube that I coined for people

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Speaker 2: constantly complaining CDs yep. And then a great chat on

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Speaker 2: employment law, and then what do we go on to?

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Speaker 2: There was some really good star.

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Speaker 3: That coffee coffee blow up And the big question of

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Speaker 3: the afternoon is was met Heath drunk or hi?

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Speaker 2: Yeah?

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Speaker 3: And you'll find out why.

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Speaker 2: Do so many people think I'm drunk or hi when

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Speaker 2: I'm doing the show?

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Speaker 3: Well, did you answer that? I think you answer that

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Speaker 3: question and I can either confirm or deny whether that

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Speaker 3: was a positive or negative.

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Speaker 2: Yeah, why do you think? Why do you always think

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Speaker 2: I'm drunken. I what does Evan always think I'm drunk?

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Speaker 3: I could smell it from here. Good show today, So download, subscribe,

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Speaker 3: give us a review, all that good stuff.

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Speaker 2: And give them a tastey key.

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Speaker 1: The big stories, the big issues, the big trends and

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Speaker 1: everything in between. Matt Heath and Tyler Adams Afternoons News

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Speaker 1: Talk said.

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Speaker 3: They very good afternoon's you welcome into the show. Great

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Speaker 3: to have your company as always on this Wednesday afternoon,

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Speaker 3: Get Matt.

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Speaker 2: You know how people away say, get everyone good, have

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Speaker 2: you great U see the litters thanks to Cheney and

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Speaker 2: get a. Tyler Hello, Hello, We've got a great show

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Speaker 2: for you coming up the next three hours. You know

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Speaker 2: how people always saying that, Yeah, kids today are bloody

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Speaker 2: useless and they're just on their phones, the doom scrolling

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Speaker 2: TikTok and they're weak and pathetic and they can't handle anything,

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Speaker 2: and that all they need to, you know, learn some

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Speaker 2: of the lessons of the greatest generation and the Boomers

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Speaker 2: and the genius and such.

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Speaker 3: Yeah.

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Speaker 2: Well, guess what what I got home? My son had

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Speaker 2: a day of school because there's exams at his school,

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Speaker 2: so he was off school, come home to know what

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Speaker 2: he's done. He's off his own volition. He's cooked a broth,

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Speaker 2: has he He's cooked a broth? Have you ever heard

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Speaker 2: of anyone cooking a broth in recent times? But he's

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Speaker 2: cooked a broth. He's got some chicken bones in there,

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Speaker 2: he's got some celery in there, he's got some leftover

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Speaker 2: graded carrot in there, of other stuff, and he's cooked

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Speaker 2: himself a broth. It's been sitting on the oven, slow

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Speaker 2: cooking for ages. He saw something online and thought, I'm

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Speaker 2: going to go old school and make a broth.

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Speaker 3: He's taken a right back, and I was wondering, broth.

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Speaker 2: Is there going to be a circling background of new

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Speaker 2: traditionalism from children? I hope so, because I mean, on

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Speaker 2: the things on my bingo list of what might happen yesterday,

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Speaker 2: it wasn't. I'd come home to find that my son

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Speaker 2: had been home by himself all day and he decided

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Speaker 2: to cook a broth. That's just not what I expect.

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Speaker 2: A boys smell good though.

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Speaker 3: There's something hearty about that, though, wasn't there.

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Speaker 2: If you need to, like, if you even if you're

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Speaker 2: not cooking broth, you need to buy a broth smelling candle,

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Speaker 2: because nothing makes a house smell warmer and more inviting

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Speaker 2: then cooking up a broth, bunch of chicken bones, bunch

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Speaker 2: of rubbish in there, boil it up, brilliant.

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Speaker 3: I mean, what's he gonna do with the broth?

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Speaker 2: I don't know, Yeah, I don't. Probably throw it out

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Speaker 2: the window. We haven't eaten it yet.

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Speaker 3: Yeah right, all right, like a girl broth. Ye go back.

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Speaker 3: And it's been eighteen hours brewing that up to bring

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Speaker 3: back broth. That's a campaign I can get behind to

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Speaker 3: today's show after three point thirty because it is Wednesday,

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Speaker 3: we've got Asked the Experts series and today we've got

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Speaker 3: Gareth Abdenor back with us in studio. He is an

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Speaker 3: employment expert and he will be taking your calls and

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Speaker 3: questions about what is happening in your workplace. You've got

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Speaker 3: a problem with your boss, He's the person to chat

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Speaker 3: to if you are the boss and you've got a

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Speaker 3: problem with your workers, he's certainly someone you want to

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Speaker 3: have a chat to.

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Speaker 2: Yeah, getting early and send those questions through on nine

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Speaker 2: to nine two, or risk it at three thirty on

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Speaker 2: one hundred and eighteen eighty Yep.

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Speaker 3: After three o'clock coffee. There's been a lot of chat

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Speaker 3: about coffee this week. Ol Brown said that Field coffee

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Speaker 3: was better than espresso and a hell of a lot cheaper.

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Speaker 3: Liam Dana is writing about flat whites and the Herald

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Speaker 3: today saying that they are as cheap as they were what.

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Speaker 2: In the eighties? Just one second, I've got the exact

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Speaker 2: information here for you, Tyler.

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Speaker 3: When you're quit for inflation.

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Speaker 2: Yeah, just want to think flat whites. With dairy and

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Speaker 2: coffee prices rising, you might think that flat whites are

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Speaker 2: more expensive than ever, but when comparing prices to wages,

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Speaker 2: they are actually cheaper cheaper. In the late nineteen nineties,

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Speaker 2: of flat white costs two dollars fifty, about one third

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Speaker 2: of the minimum wage. Today, even with prices around five

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Speaker 2: point fifty, the minimum wage has climbed to two twenty

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Speaker 2: three fifteen, meaning the coffee costs have lagged behind wage growth.

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Speaker 3: You wouldn't think that everybody winging about the price of coffee.

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Speaker 3: Then where heard Mike Costkin talking about beans versus instant coffee?

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Speaker 3: Really late into instant coffee, but then tried to claim

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Speaker 3: that his beans that he ordered specially online were cheaper

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Speaker 3: than instant coffee. Turned out his mathematics was a little

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Speaker 3: bit scar skew.

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Speaker 2: But yeah, well I've long advocated for going into a

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Speaker 2: cafe and then just having a jar of bushels and

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Speaker 2: a and and a tea spoon and you make your own.

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Speaker 3: Yeah, Busch was a chap far man, I mean, Makona.

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Speaker 4: Yep.

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Speaker 2: What's what's wrong with the red ribbon roast?

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Speaker 3: Well granulated or non granulated granulated?

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Speaker 2: You don't get the red ribbon for nothing. It's the

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Speaker 2: red ribbon roast one the red ribbon you.

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Speaker 3: Don't pull out for guess though, do you just keep

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Speaker 3: that adding in a jar?

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Speaker 2: And if you mix that all in with research out

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Speaker 2: of the UK, it says that having more than three

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Speaker 2: coffees a day increases anxiety to the point of lowering productivity,

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Speaker 2: so that you shouldn't have more than three coffees a day.

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Speaker 2: So we want to talk about all the things coffee,

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Speaker 2: including I want to talk about the coffee detox. Can

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Speaker 2: you do it? Can you get off it completely? I

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Speaker 2: trade it and I ended up being laid up in

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Speaker 2: bed shaking, freezing cold with full cold turkey symptoms.

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Speaker 3: That is going to be a great chat. That's after

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Speaker 3: three o'clock, after two o'clock, a new technique to scale

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Speaker 3: Mount evereston record time has upset mountaineers and the Nepalese governments.

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Speaker 3: So they are four British climbers. They use the gas

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Speaker 3: called Xenon and it has rank the timeline dramatically effectively.

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Speaker 3: Using this gas means that you don't have to spend

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Speaker 3: weeks climatizing on Mount Everest before you hit the summit.

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Speaker 2: Right, So I'd love to talk to someone that's climbed

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Speaker 2: Mount Everest and ask them if these new technologies, these

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Speaker 2: new advancements, these new conveniences on Everest are cheapening the

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Speaker 2: experience of climbing Mount Everest. Has it become too commercialized?

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Speaker 2: Are you still impressed with people that have climbed Mount Everest?

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Speaker 2: You know, and we also want to hear your exciting

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Speaker 2: climbing adventures. If you're one of those heroic people that

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Speaker 2: can can yank them stuff at South.

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Speaker 3: Upper Mountain, yep, that is going to be a crater.

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Speaker 2: That did not sound right?

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Speaker 3: Yeah, yank yourself Upper Mountain.

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Speaker 2: We all know read ribbon roast is greggs, not bushels.

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Speaker 2: You're right?

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Speaker 3: Yeah, come on, Matt, if you're gonna make claims about

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Speaker 3: instant coffee, get the bloody name right.

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Speaker 2: It was Bushels.

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Speaker 3: What's the no name brand? Is that the Woolworths. It's

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Speaker 3: just just a step below the ribbon roast?

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Speaker 2: Yeah, sorry, Gregg's original blend red ribbon roast. So that's stolen,

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Speaker 2: stolen valor there from Bushels. They've never won the red ribbon.

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Speaker 3: Yeah, sorry, red ribbon. Do you deserve better? Anyway that

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Speaker 3: we're going to talk about Mount Everest after two o'clock,

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Speaker 3: but right now, let's have a chat about defects. Tradey defects.

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Speaker 3: So eighty six percent of new homeowners needed trades to

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Speaker 3: come back and fix their defects. That's according to brands

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Speaker 3: the Built Insights data that aimed to use that information

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Speaker 3: to improve decision making and reduce risks in construction. Eighty

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Speaker 3: six percent. That is a high number of new homeowners

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Speaker 3: saying to the trades, hey, you haven't done this right,

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Speaker 3: I need you to come back and sort it out.

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Speaker 2: Yeah, and look, this is new home builds, but anyone

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Speaker 2: that's had a reno, well know that callbacks tend to

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Speaker 2: be a thing. The last one percent, that's the truck

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Speaker 2: isn't it. I think, you know, the first ninety that's

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Speaker 2: the trick too. Yeah, and then the next nine percent

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Speaker 2: that's a trick. But this last one percent that that's

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Speaker 2: a lot. So is this sort of an indictment of

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Speaker 2: our trades or is it just that houses are complex

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Speaker 2: and just finishing them is really hard. And if you

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Speaker 2: if you managed to forge a good relationship with the

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Speaker 2: people building your house or doing the renovation on your house,

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Speaker 2: or or painting your house, then just a simple text

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Speaker 2: afterwards saying, hey, this isn't done. Can you come back

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Speaker 2: when you can a to do that? And it all

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Speaker 2: just get doesn't It all just get sorted out nicely

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Speaker 2: if if it's a if it's a good trader, you've

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Speaker 2: got a good relationship, that isn't it? Is it at

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Speaker 2: the end of the world, if someone misses something, they

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Speaker 2: have to come back.

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Speaker 3: I don't think it is.

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Speaker 4: So.

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Speaker 3: I think you know, texting as you go in along.

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Speaker 3: I agree with that, that's a nice way to do it.

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Speaker 3: But then once they've finished up and they've cleaned everything

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Speaker 3: up and they've moved on to another job at that

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Speaker 3: point to call them back for something minor I don't

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Speaker 3: think i'd ever do that if it's something minor. If

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Speaker 3: it's something major that they've really cocked up, of course

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Speaker 3: I'm going to say, hey, this is you really haven't

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Speaker 3: done the job that I've paid you for here. Yeah,

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Speaker 3: but in my example, it was a bit of paint

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Speaker 3: on the skirting. I just cleaned that up myself. Wasn't

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Speaker 3: a big deal. Oh God, you made it worse, didn't you.

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Speaker 2: I did.

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Speaker 3: I did to repaint it myself. I've got really embarrassing

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Speaker 3: at that point. But I eight hundred eighty ten eighty

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Speaker 3: is the number to call.

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Speaker 2: Yeah, so I E one hundred eighty ten eighty. If

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Speaker 2: you're trading, do you expect to be called back a

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Speaker 2: few times when you're finished? Is that inevitable? If you

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Speaker 2: have had, you know, trades around doing a renovation or

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Speaker 2: a new build on your house, How annoyed are you

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Speaker 2: when you get in there and you find out that

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Speaker 2: it's not completely fixed and finished? Or do you think

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Speaker 2: that that's just inevitable? Yeah, that it's going to be

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Speaker 2: a bit of a back and forth getting it finally finished.

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Speaker 5: Yep.

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Speaker 3: Keen to hear from you.

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Speaker 6: O W.

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Speaker 3: Eight hundred eighty ten eighty is the number to call

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Speaker 3: trade is keen to get your viewpoint and also if

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Speaker 3: you've done some Reno's really keen to hear from you,

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Speaker 3: if you have called the trades back and why it

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Speaker 3: is quarter past one, beg for you shortly here on

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Speaker 3: news Talks at B the.

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Speaker 1: Big stories, the big issues, the big trends and everything

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Speaker 1: in between. Matt Heath and Taylor Adams afternoons used talks' B.

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Speaker 3: Good afternoon to you. So eighty six percent of new

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Speaker 3: homeowners needed trades to come back and fix defects. There

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Speaker 3: is a certain type of trading that was most frequently

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Speaker 3: called back. Will mention who that was very shortly, but

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Speaker 3: the new homeowner satisfaction dropped from eighty nine percent to

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Speaker 3: twenty seventeen to eighty one percent and twenty twenty three.

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Speaker 3: But we're taking it a bit wider than that. That's

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Speaker 3: a high level.

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Speaker 2: And is that just because we're becoming chronically dissatisfied? I

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Speaker 2: think I think there's a lot of people in New

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Speaker 2: Zealand they have chronic dissatisfaction syndrome. They're dissatisfied with everything.

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Speaker 2: I tell this to my little sister. She cannot be

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Speaker 2: satisfied with anything. Anything. We order, she's dissatisfied with everything

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Speaker 2: she buys. Isn't quite right, Yeah, chronic dissatisfaction order. So

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Speaker 2: when I think you've got to be careful when you

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Speaker 2: say that people's the satisfaction levels have lowered, that it's

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Speaker 2: the fault of the trades. Might just be this winging

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Speaker 2: nature that people have got.

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Speaker 3: It's a very good point. They might just be dissatisfied

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Speaker 3: with life in general. But since just gone down, people

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Speaker 3: will have satisfied, are you?

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Speaker 2: People will know the people I'm talking about. Yeah, hopefully

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Speaker 2: my sister, imagine's not listening. She'd already be disatisfied with

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Speaker 2: the show. She already don't think it's any good.

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Speaker 3: Imaging takes through nine two nine two, eight hundred, I

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Speaker 3: love you, little says I love you. Oh, eight hundred

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Speaker 3: eighty ten eighty is the number. Of course, if you

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Speaker 3: are a trade and you work in the industry, love

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Speaker 3: to hear from you. But just quickly to that point, Matt,

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Speaker 3: that what happened to just fixing a few things ourselves.

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Speaker 3: If it's not catastrophically wrong that you, as a human

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Speaker 3: being and someone who's got a bit of nouson hopefully

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Speaker 3: a little bit of skill set to do some basic

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Speaker 3: maintenance in your property. Were just sort that out rather

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Speaker 3: than going through the hassle of getting a trading back

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Speaker 3: or am I a mug for not getting the trading back?

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Speaker 2: I paid them good money, but also saying eighty six percent,

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Speaker 2: is it even possible to completely finish something without someone

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Speaker 2: living in it to spot all the little things? Yeah,

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Speaker 2: you know you need to trial it. It's a trial situation.

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Speaker 2: People can do their very best, but it seems nearly

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Speaker 2: every time someone's going to notice something, right. Yeah, and

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Speaker 2: you know it's just part of it, isn't it.

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Speaker 3: Yeah, isn't it?

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Speaker 2: Isn't it?

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Speaker 7: Oh?

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Speaker 3: Eight hundred eighty ten eighty Hayden, Welcome to the show.

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Speaker 2: How are you very good? Thank you?

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Speaker 8: Yeah, that's good. Well. First of all, good morning, hello,

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Speaker 8: good morning to everybody that is a listener out there.

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Speaker 8: I'm actually a retired tradesmen fully qualified painter and plaster

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Speaker 8: that have done signature homes down to David Reads down

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Speaker 8: to Golden Homes right through the nineties up until late

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Speaker 8: two thousand and sixteen, and a single bandwagon that would

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Speaker 8: run around with I for detailed plaster and paint to completion.

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Speaker 8: And I've never had one callback on my new homes.

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Speaker 2: You've never had one, not one, never had Wow, So what.

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Speaker 8: When I have references and details that I can even

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Speaker 8: forward to you to even prove that I believe you

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Speaker 8: take your word. What I'm about to say to you

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Speaker 8: is that it all comes down to time pressure that

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Speaker 8: tradees have been given. It also comes down to the

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Speaker 8: quality of workmanship from the building alone before the plastering

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Speaker 8: comes in, and then the painting on top of the plaster.

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Speaker 8: So there was a lot of things that I struck

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Speaker 8: in my industry time of doing the trade. Is that

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Speaker 8: I ended up not being a very popular person because

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Speaker 8: I would refuse to do things until it was to

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Speaker 8: spec on my trade right. So I would end up

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Speaker 8: being called to a job and say this needs to

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Speaker 8: be plastered by next week, and I would say, well,

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Speaker 8: hang on a minute, I can't do this because the

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Speaker 8: landscaping hasn't been done. Outside the house. Here, you've got

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Speaker 8: diggers and bobcats coming, so that'll create substrate movement. So

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Speaker 8: then you've got bobcats running around outside the new build,

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Speaker 8: and then you've got ground vibration right, and even down

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Speaker 8: to ground vibration actually adhered to minute micron cracks in

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Speaker 8: your plaster.

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Speaker 2: Well, you you were going deep.

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Speaker 8: I'm going very deep because I actually belonged to the

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Speaker 8: b C I t O A s W Australian Standards

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Speaker 8: of Actual dry Wall Plastering to SPECS, and I was

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Speaker 8: the guy that they used to call in the YKATTO

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Speaker 8: to find out why things cracked.

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Speaker 2: So what's the order? So so with plastering, So does

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Speaker 2: plastering then have to come in right at the end,

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Speaker 2: just before painting.

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Speaker 8: The plastering is the last thing to do.

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Speaker 2: Even on the entire on top of the on the

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Speaker 2: entire site. So even you're saying inside and outside, So

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Speaker 2: the roof has to be completely finished, and even the

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Speaker 2: even the landscaping has.

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Speaker 8: To be completely finished, absolutely correct, and then you will

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Speaker 8: get the microns in the plaster doing its job of strengthening.

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Speaker 3: Wow, I mean it's tough for plasters. When I labored

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Speaker 3: for dad, who was an electrician, it was always a

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Speaker 3: bit of a running joke that the plasters were the

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Speaker 3: grumpiest on site. But fair enough too, because you've got

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Speaker 3: to deal with builders who are making holes in your plaster.

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Speaker 3: Electricians certainly, I mean you're kind of the last point

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Speaker 3: in call right, and all the other trades are stitching

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Speaker 3: you up.

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Speaker 8: Well, funny enough you say that. I used to have

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Speaker 8: a little pet hate when sparkys had coming after me

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Speaker 8: and they'd make a mistaken and put a hole in

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Speaker 8: the wrong place and I'd have to go and fix it.

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Speaker 3: That was me.

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Speaker 8: Then it's absolutely three coats of plaster on that little

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Speaker 8: circle of hole before I got paid for the whole

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Speaker 8: five bedroom house.

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Speaker 3: Yeah, yeah, yeah, I know what I mean.

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Speaker 8: But at the end of the day, that's okay. That

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Speaker 8: wasn't really the issue. The issue is is that any

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Speaker 8: plasterer or any painter just stick to the system. Stick

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Speaker 8: to I would only do one code of day when

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Speaker 8: I was the first guy New Zealand to actually use

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Speaker 8: box machines.

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Speaker 2: Right, what's a box machine?

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Speaker 8: The box machines of how all the plasters are running

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Speaker 8: around with little boxes now that they pump the plaster

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Speaker 8: in and go for a walk along the ceiling and

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Speaker 8: plaster the joins. The guy that used to be pressure

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Speaker 8: for how much pressure you're putting on on a trail

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Speaker 8: to risk movement, to how much you're putting on a

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Speaker 8: trowl to create a level surface along a sheet of

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Speaker 8: dry wall.

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Speaker 2: Wow, so Hayden see no callbacks on Hayden. But that's

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Speaker 2: what it takes. Yeah, he's thinking about it to the microns.

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Speaker 2: He's making enemies on site. He's saying that you need

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Speaker 2: the time available. So if everyone was like Hayden, then

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Speaker 2: would there be none of these eighty six percent of callbacks?

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Speaker 2: Would be no callbacks if everyone's like Hayden.

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Speaker 3: That's a good point. You know, master trade. He gets

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Speaker 3: thrown around quite a bit, but Hayden clearly was. He

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Speaker 3: mastered his trade. Oh eight one hundred and eighty ten

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Speaker 3: eight the number to call.

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Speaker 2: This is a great text. Look as a landscape. I

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Speaker 2: can barely muster the patients and enthusiasm do the job

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Speaker 2: in the first place, so I make sure I do

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Speaker 2: the extra to get it done right the first time. Yeah,

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Speaker 2: makes sense.

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Speaker 3: Nicely said, Oh, eight hundred eighty ten eighty is the

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Speaker 3: number to call. If you're a trade do you mind

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Speaker 3: coming back to to fix what the client has said

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Speaker 3: is a defect? Do you think it is getting worse

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Speaker 3: or is that just part of the job. And if

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Speaker 3: you ask someone who has recently done some reno's, did

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Speaker 3: you try and fix it yourself or you just got

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Speaker 3: the trading back to to sort out what you didn't

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Speaker 3: think was perfect. Oh, eight hundred eighty ten eighty is

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Speaker 3: the number to call. Twenty five past one.

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Speaker 1: Putting the tough questions to the newspeakers, the Mike asking breakfast, if.

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Speaker 9: There has been a bright spot in our economy, it's

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Speaker 9: come from the land of course, Neary's booming, the seasons

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Speaker 9: wraping up literally as we speak with the record pricess.

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Speaker 9: The big question is is there more where that came from?

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Speaker 9: Todd mclaughes of course, the Minister of Agriculture and Trade,

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Speaker 9: and as well as.

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Speaker 10: We're going to make sure the regulations in New Zealand

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Speaker 10: not just piling costs. There were twenty one extra rules

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Speaker 10: and regulations on farmers over the six years of labor.

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Speaker 10: We're just piled cost on them and made them less competitive.

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Speaker 10: We've been taking those away, fixing them and just don't

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Speaker 10: add cost to the farming gate so that the farmers

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Speaker 10: can be going better and faster, producing more than the

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Speaker 10: world wants. So we're going to remain competitive both in

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Speaker 10: New Zealand but open up those doors overseas.

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Speaker 9: Back tomorrow at six am, the Mike Hosking Breakfast with

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Speaker 9: Mayley's Real Estate News Talk ZB.

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Speaker 3: Good afternoon. We're talking about trading callbacks. We're in a

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Speaker 3: client calls you back for work they thought was defective.

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Speaker 3: So in twenty seventeen, eighty nine percent of people who

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Speaker 3: completed Reno's or got a trade in said that they

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Speaker 3: were happy with the work completed. In twenty twenty three,

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Speaker 3: that dropped down to eighty percent. So are people getting

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Speaker 3: more They're just becoming more complainers, you know, they're just

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Speaker 3: overall dissatisfied with their general life. I've taken out on Thrad's.

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Speaker 2: I think some factor of it would be that I

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Speaker 2: think there is a culture, culture of winging that's coming

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Speaker 2: into New Zealand. Just chronic to satisfaction syndrome. I'm just

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Speaker 2: making up that saying, make that up. Chronic just fatisfaction.

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Speaker 3: It sounds like a serious ailment CDs CDs.

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Speaker 2: Syndrome. Hey, Matt and Tyler, it sounds as though Hayden

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Speaker 2: he was the plaster that called up just before the

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Speaker 2: break who said that he never had a callback ever

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Speaker 2: in his entire career of new bills YEP or any

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Speaker 2: of the plastering does Hi Matton Tyler. It sounds as

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Speaker 2: though Hayden's talking through a hole in his ass. Oh okay,

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Speaker 2: thought he had goute a nice voice. I'm a painter

415
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Speaker 2: in christ Church and you just have to get the

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Speaker 2: job done one way or another. There'll always be callbacks

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Speaker 2: and damaged and we just go back and get it done.

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Speaker 2: It's okay, okay.

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Speaker 3: Well, funny you mentioned that you're a painter, dear text,

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Speaker 3: because painters were the traders who had the most callbacks.

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Speaker 3: And the I'll do it in order of trades who

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Speaker 3: get the most callback, So painters far and away the

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Speaker 3: ones who need to be called back in.

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Speaker 2: Yeah, that's because other callbacks are making a mess when

425
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Speaker 2: they get called back. And then people putting their furniture

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Speaker 2: in And when.

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Speaker 3: The spark he's making a yes, and then the chippyes.

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Speaker 3: So next to carpenters, then electricians, plumbers, then glaziers, tyler's rufers.

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Speaker 3: Roofers are the best.

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Speaker 2: Yeah, roofers are the best. As a painter, I bet

431
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Speaker 2: it's our trade that gets called back the most one time.

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Speaker 2: This is due to the dirty sparkys and plumbers, the

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Speaker 2: tiler's or the carpet layers marking the paint when they're

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Speaker 2: doing their trade. Cheers, Paul, he didn't call them dirty.

435
00:20:32,573 --> 00:20:34,893
Speaker 2: I added that bit of spice. He just said, I

436
00:20:34,933 --> 00:20:38,213
Speaker 2: bet it's these sparkys and plumbers. Yeah, okay, so this

437
00:20:38,333 --> 00:20:39,213
Speaker 2: is firing up now.

438
00:20:39,813 --> 00:20:42,893
Speaker 3: Oh, one hundred eighty ten eighty is the number to call.

439
00:20:42,933 --> 00:20:45,333
Speaker 3: We've got the headlines coming up. But Greg has been

440
00:20:45,333 --> 00:20:46,733
Speaker 3: hanging on. So we'll get to Greg. But love to

441
00:20:46,773 --> 00:20:48,813
Speaker 3: hear from you. If you are a painter, how often

442
00:20:48,813 --> 00:20:50,853
Speaker 3: do you get called back? And if you've done some rhino's,

443
00:20:50,933 --> 00:20:53,493
Speaker 3: is it okay to get the trading back for minor defects?

444
00:20:53,573 --> 00:20:55,733
Speaker 2: Yeah, there you go. I think, I think Greg. When

445
00:20:55,773 --> 00:20:57,253
Speaker 2: we get to more we be talking about CDs.

446
00:20:57,493 --> 00:20:58,773
Speaker 3: Okay, he reckons.

447
00:20:58,773 --> 00:21:00,333
Speaker 2: You can tell how many callbacks you going to get

448
00:21:00,333 --> 00:21:01,333
Speaker 2: at the moment you meet the client.

449
00:21:01,413 --> 00:21:03,173
Speaker 3: Oh, this is going to be good. It is bang

450
00:21:03,213 --> 00:21:05,613
Speaker 3: on half past one.

451
00:21:07,253 --> 00:21:10,773
Speaker 11: Jew's talk said the headlines with blue bubble taxis it's

452
00:21:10,853 --> 00:21:14,133
Speaker 11: no trouble with a blue bubble. Wellington Hospital is getting

453
00:21:14,133 --> 00:21:16,973
Speaker 11: a new ed and one hundred and twenty six more

454
00:21:17,013 --> 00:21:20,133
Speaker 11: beds out of the billion dollars allocated in the budget

455
00:21:20,373 --> 00:21:24,293
Speaker 11: to hospital infrastructure across the country, and one hundred and

456
00:21:24,333 --> 00:21:27,773
Speaker 11: sixty one million dollars is going into school property in

457
00:21:27,893 --> 00:21:32,133
Speaker 11: Canterbury That includes new schools in Hallswelle and lincoln Land

458
00:21:32,173 --> 00:21:36,533
Speaker 11: and Prebleton and one hundred and three classrooms. The Regulation

459
00:21:36,693 --> 00:21:40,213
Speaker 11: Minister says trimming hairdressing red tape could save the country

460
00:21:40,253 --> 00:21:43,853
Speaker 11: a million dollars a year. David Seymour says hairdresses pay

461
00:21:43,933 --> 00:21:46,973
Speaker 11: up to five hundred dollars a year for council inspections

462
00:21:47,253 --> 00:21:50,693
Speaker 11: and he doesn't think things like hygiene inspections were ever needed.

463
00:21:51,693 --> 00:21:55,653
Speaker 11: State Highway five the Napier Towpoor Highways likely to stay

464
00:21:55,693 --> 00:21:58,933
Speaker 11: closed most of today near Tuttleweather after a crash between

465
00:21:58,933 --> 00:22:02,293
Speaker 11: a truck and a car, and most are predicting another

466
00:22:02,373 --> 00:22:05,613
Speaker 11: cup to the official cash rate at two widely picked

467
00:22:05,653 --> 00:22:08,053
Speaker 11: to be twenty five basis points to settle on three

468
00:22:08,053 --> 00:22:12,413
Speaker 11: point five percent. Richard Preble on why Labour support of

469
00:22:12,453 --> 00:22:16,253
Speaker 11: Tamate Mardi over Huker punishment will be a defining issue

470
00:22:16,293 --> 00:22:18,893
Speaker 11: for the next election. You can see is full colin

471
00:22:18,973 --> 00:22:21,533
Speaker 11: that ends inid Herald premium. Now back to Matt Heath

472
00:22:21,573 --> 00:22:22,493
Speaker 11: and Tyler Adams.

473
00:22:22,893 --> 00:22:24,893
Speaker 3: Thank you very much, Railean, and we're talking about the

474
00:22:24,893 --> 00:22:27,613
Speaker 3: callbacks trads get. It appears that they are getting more

475
00:22:27,653 --> 00:22:32,093
Speaker 3: callbacks than they have ever received. So general satisfaction of

476
00:22:32,373 --> 00:22:35,773
Speaker 3: tradey work and quality has dropped from eighty nine percent

477
00:22:35,853 --> 00:22:38,733
Speaker 3: to eight sorry, eighty nine percent in twenty seventeen to

478
00:22:38,733 --> 00:22:40,453
Speaker 3: eighty one in twenty twenty three.

479
00:22:40,573 --> 00:22:42,653
Speaker 2: And look, I'm blaming a certain percentage of it, this

480
00:22:42,853 --> 00:22:44,853
Speaker 2: not all of it, on a new condition that I've

481
00:22:44,893 --> 00:22:48,373
Speaker 2: made up this hour called CDs Chronic dissatisfaction syndrome.

482
00:22:48,493 --> 00:22:51,893
Speaker 3: Yeah, all right, it's going to catch on, Greg, You reckon.

483
00:22:51,933 --> 00:22:53,613
Speaker 2: You can tell how many callbacks you're going to get

484
00:22:53,653 --> 00:22:54,493
Speaker 2: the moment you meet the client.

485
00:22:55,653 --> 00:22:58,973
Speaker 12: Absolutely, the first thing we do is start pitching about

486
00:22:58,973 --> 00:23:01,373
Speaker 12: all the trades before them, before you even turn up

487
00:23:04,413 --> 00:23:07,093
Speaker 12: the plummet of the throng and the time of divers

488
00:23:07,173 --> 00:23:08,493
Speaker 12: and what do you think about us?

489
00:23:08,573 --> 00:23:09,333
Speaker 13: Is that quite right?

490
00:23:09,373 --> 00:23:11,493
Speaker 12: And then you just I do a lot of plastering

491
00:23:11,453 --> 00:23:15,013
Speaker 12: and painting. I'm just a handyman, but you can just

492
00:23:15,293 --> 00:23:17,973
Speaker 12: tell if they're almost looking for something wrong with what

493
00:23:18,133 --> 00:23:21,213
Speaker 12: you e would start. And I feel sorry for the

494
00:23:21,213 --> 00:23:24,013
Speaker 12: poor painters. They're going to get the callbacks because the

495
00:23:24,093 --> 00:23:27,493
Speaker 12: work there, their work covers up all the bad stuff

496
00:23:27,533 --> 00:23:31,853
Speaker 12: that's happened before, and people are looking at their walls.

497
00:23:31,853 --> 00:23:33,093
Speaker 13: All day every day.

498
00:23:33,213 --> 00:23:37,133
Speaker 12: You know, and the strits that perfection, they they'll they'll

499
00:23:37,213 --> 00:23:40,973
Speaker 12: spot and you know whereas the builder's probably made multiple

500
00:23:41,053 --> 00:23:43,853
Speaker 12: mistakes behind it. All that their painters, but they never

501
00:23:43,893 --> 00:23:47,533
Speaker 12: get to see that. So I do a lot of

502
00:23:47,573 --> 00:23:49,653
Speaker 12: warranty work for quite a big building company down here

503
00:23:49,653 --> 00:23:53,893
Speaker 12: in Wellington. I do I sort of flips on the

504
00:23:53,933 --> 00:23:56,333
Speaker 12: paint touch ups and things that are wrong. And and

505
00:23:56,453 --> 00:23:58,173
Speaker 12: you go into a house, we challenge put a bit

506
00:23:58,213 --> 00:24:00,133
Speaker 12: of masking tape by the by the imperfection.

507
00:24:00,253 --> 00:24:00,893
Speaker 7: You go into a.

508
00:24:00,853 --> 00:24:04,853
Speaker 12: House and that's just covered and masking tape, and but

509
00:24:05,173 --> 00:24:07,933
Speaker 12: but they can't actually find at the time what they

510
00:24:07,933 --> 00:24:13,853
Speaker 12: were so small and you end up taking three quarters

511
00:24:13,853 --> 00:24:14,493
Speaker 12: of the tape off.

512
00:24:14,893 --> 00:24:16,773
Speaker 14: Then they don't know.

513
00:24:17,213 --> 00:24:19,093
Speaker 2: That's damning if you put it put a tape up.

514
00:24:19,133 --> 00:24:20,493
Speaker 2: And then you get there, you go, what was the

515
00:24:20,533 --> 00:24:21,053
Speaker 2: problem here?

516
00:24:21,413 --> 00:24:21,653
Speaker 15: God?

517
00:24:22,653 --> 00:24:23,973
Speaker 3: You just walk out?

518
00:24:24,653 --> 00:24:27,813
Speaker 2: Sorry, let us see there is chronic to satisfaction.

519
00:24:28,813 --> 00:24:31,413
Speaker 12: That's ridiculous across the wall.

520
00:24:31,773 --> 00:24:34,013
Speaker 2: There you go, you go, sorry, Greek's just it.

521
00:24:33,973 --> 00:24:36,653
Speaker 12: Doesn't win like shines across the wall and perfections come

522
00:24:36,693 --> 00:24:39,293
Speaker 12: out really obviously. You know, you get to the little

523
00:24:39,293 --> 00:24:41,173
Speaker 12: Holi D line on your phone's abits and to shine

524
00:24:41,213 --> 00:24:44,573
Speaker 12: across a wall. And because it's such a small right,

525
00:24:44,733 --> 00:24:46,813
Speaker 12: it's not a it's not a big light sort of

526
00:24:46,853 --> 00:24:49,333
Speaker 12: profuse the like that packed up every little and perfection,

527
00:24:49,493 --> 00:24:52,053
Speaker 12: you know, and and you'll be amazing at what you

528
00:24:52,133 --> 00:24:54,413
Speaker 12: see when you do that. But it's not a car,

529
00:24:55,013 --> 00:24:57,453
Speaker 12: you know, it can't expect the wall to be painted

530
00:24:57,613 --> 00:25:01,853
Speaker 12: like beautifully like a car. These guys are that they're

531
00:25:01,973 --> 00:25:05,773
Speaker 12: generally employing cheaper label because they want the cost of

532
00:25:05,813 --> 00:25:07,813
Speaker 12: the job to be as list of you know, as

533
00:25:07,853 --> 00:25:11,533
Speaker 12: small as a possible chance, and it's just not possible

534
00:25:11,653 --> 00:25:17,333
Speaker 12: to hit the putition that some people want. Talking to

535
00:25:17,333 --> 00:25:21,213
Speaker 12: a hole on his bum as well. I plastered my

536
00:25:21,333 --> 00:25:24,133
Speaker 12: son's bedroom the day before that was taken. Didn't have

537
00:25:24,213 --> 00:25:27,133
Speaker 12: one prep so I don't think of Bob keep running.

538
00:25:29,893 --> 00:25:32,373
Speaker 2: He is getting a bit of pushback on maybe he

539
00:25:32,373 --> 00:25:38,613
Speaker 2: can plaster over that hole and then it's just just

540
00:25:38,653 --> 00:25:40,773
Speaker 2: one thing before you go greg. So you know there's

541
00:25:40,973 --> 00:25:44,053
Speaker 2: touch ups right as a painter, there's touch back, touch

542
00:25:44,093 --> 00:25:45,853
Speaker 2: ups and callbacks. If you if you finish a job,

543
00:25:46,013 --> 00:25:47,973
Speaker 2: do you generally expect it to get called on for

544
00:25:48,013 --> 00:25:51,453
Speaker 2: a few touch ups or do you're program you know,

545
00:25:51,493 --> 00:25:53,253
Speaker 2: you plan that you're going to have to do a

546
00:25:53,253 --> 00:25:54,933
Speaker 2: few touch ups, that don't.

547
00:25:54,773 --> 00:25:58,213
Speaker 14: You It happens.

548
00:25:59,453 --> 00:26:05,413
Speaker 12: A really good painter, know, yeah, but that happens, and

549
00:26:05,733 --> 00:26:08,293
Speaker 12: you don't mind. You know, when it's something that needs

550
00:26:08,293 --> 00:26:09,973
Speaker 12: to be touched up, you don't mind doing it. But

551
00:26:10,013 --> 00:26:13,013
Speaker 12: this this, like I say that limit and a little

552
00:26:13,013 --> 00:26:15,093
Speaker 12: few spots on those skinny board like Tyler was.

553
00:26:15,093 --> 00:26:15,853
Speaker 14: Talking about before.

554
00:26:16,333 --> 00:26:18,013
Speaker 12: And by the way, Tyler will probably be a water

555
00:26:18,013 --> 00:26:19,333
Speaker 12: bayed paint, so it's going to bed.

556
00:26:20,933 --> 00:26:22,493
Speaker 3: Yeah, it did take a lot of elbow grass. That

557
00:26:22,613 --> 00:26:23,853
Speaker 3: was probably probably the reason.

558
00:26:25,493 --> 00:26:28,572
Speaker 12: Yeah, I mean, it happens and you're trying to take

559
00:26:28,653 --> 00:26:32,773
Speaker 12: those things up saying this does it? But when when

560
00:26:32,893 --> 00:26:35,052
Speaker 12: when as a customer you see a small and perfection

561
00:26:35,133 --> 00:26:36,853
Speaker 12: and you sort of zone and on it and you

562
00:26:36,893 --> 00:26:37,973
Speaker 12: can't unsee it again.

563
00:26:38,413 --> 00:26:40,173
Speaker 7: Yeah, And when you're when you're.

564
00:26:40,013 --> 00:26:43,013
Speaker 12: Painting a whole wall, the paint's witch so you don't

565
00:26:43,053 --> 00:26:45,213
Speaker 12: see the first product half the time. It's very very

566
00:26:45,213 --> 00:26:48,613
Speaker 12: different than when it's dry, you know. And yeah, you're

567
00:26:48,613 --> 00:26:50,613
Speaker 12: looking at the big pict room. Sometimes I just have

568
00:26:50,733 --> 00:26:53,413
Speaker 12: to see those little details. And sure sometimes there is

569
00:26:53,453 --> 00:26:55,653
Speaker 12: a little run that you just don't see at the time,

570
00:26:55,693 --> 00:26:56,533
Speaker 12: and they should.

571
00:26:56,293 --> 00:26:56,853
Speaker 13: Be fixed up.

572
00:26:56,893 --> 00:27:01,733
Speaker 12: But a good painting. No, you don't get a lot

573
00:27:01,733 --> 00:27:06,253
Speaker 12: of callbacks. We shouldn't expect a lot, but you will

574
00:27:06,293 --> 00:27:07,053
Speaker 12: get a few.

575
00:27:07,493 --> 00:27:10,173
Speaker 3: But generally just in that. You know, there's such an

576
00:27:10,213 --> 00:27:12,853
Speaker 3: example I used, and I think it was water based

577
00:27:12,853 --> 00:27:14,693
Speaker 3: because it was in the bathroom half of the Reno's.

578
00:27:14,973 --> 00:27:17,013
Speaker 3: But have we lost the ability to do that because

579
00:27:17,053 --> 00:27:21,253
Speaker 3: I saw that in minor imperfections, But the tradees that

580
00:27:21,373 --> 00:27:23,693
Speaker 3: came in they actually did me a bit of a

581
00:27:23,693 --> 00:27:25,373
Speaker 3: deal in a favor and did some work in the

582
00:27:25,453 --> 00:27:27,893
Speaker 3: kitchen at the same time. So at that point, I'm thinking,

583
00:27:28,053 --> 00:27:30,013
Speaker 3: I'm not going to get them in for a tiny

584
00:27:30,173 --> 00:27:33,853
Speaker 3: little imperfection that most people wouldn't care about. I'm just

585
00:27:33,933 --> 00:27:35,373
Speaker 3: going to try and sort it out myself. If we

586
00:27:35,413 --> 00:27:37,613
Speaker 3: lost that ability to do that when we're talking about Reno's,

587
00:27:38,813 --> 00:27:39,293
Speaker 3: I think we.

588
00:27:39,293 --> 00:27:41,293
Speaker 12: Have and most people have no clue that had to

589
00:27:41,293 --> 00:27:43,053
Speaker 12: pick up a punk brush in the right way and

590
00:27:43,613 --> 00:27:45,973
Speaker 12: let Lane try and tricks up something. So yeah, I

591
00:27:46,013 --> 00:27:50,693
Speaker 12: do believe that people expect to match now. In the

592
00:27:50,893 --> 00:27:52,933
Speaker 12: in the old days, your house wouldn't have had car,

593
00:27:53,013 --> 00:27:55,173
Speaker 12: but it wouldn't have had a front drive, it wouldn't

594
00:27:55,173 --> 00:27:56,413
Speaker 12: have heard this and that, and you would have to

595
00:27:56,413 --> 00:27:59,453
Speaker 12: be expected to do that yourself. You know, now new

596
00:27:59,453 --> 00:28:02,933
Speaker 12: houses that need the perfect of the landscaping done, the latest,

597
00:28:03,653 --> 00:28:09,373
Speaker 12: everything absolutely completely finished. Yeah, I think just as a

598
00:28:09,413 --> 00:28:17,173
Speaker 12: society we just expect more for this was the three things, fast, good,

599
00:28:17,533 --> 00:28:19,613
Speaker 12: or done well. You can only have two of those,

600
00:28:20,333 --> 00:28:20,693
Speaker 12: you know.

601
00:28:21,253 --> 00:28:26,893
Speaker 2: Fast, cheap or good. Thank you so much for you

602
00:28:26,933 --> 00:28:30,893
Speaker 2: called Greg. When I painted my house last year, my

603
00:28:30,973 --> 00:28:33,773
Speaker 2: mate and father and all, we painted my house and

604
00:28:34,493 --> 00:28:39,093
Speaker 2: did just the most the most detailed job, everything down

605
00:28:39,133 --> 00:28:42,573
Speaker 2: to little bits with weather boards and everything with superstar job.

606
00:28:42,773 --> 00:28:44,693
Speaker 2: It's most beautiful job of a painting of that.

607
00:28:44,773 --> 00:28:46,773
Speaker 3: You got all the right paint, brass shares, you got

608
00:28:46,773 --> 00:28:48,253
Speaker 3: the masking tape game down pair.

609
00:28:48,493 --> 00:28:50,573
Speaker 2: You saw it when you were around there the other day, Tyler.

610
00:28:50,933 --> 00:28:52,693
Speaker 2: You saw that paint job that I did. Beautiful. I

611
00:28:52,733 --> 00:28:54,213
Speaker 2: mean the colors a little bit looks a little bit

612
00:28:54,293 --> 00:28:55,733
Speaker 2: like an ice cream. But that wasn't my fight. I

613
00:28:55,733 --> 00:28:56,693
Speaker 2: didn't get choose the color.

614
00:28:57,013 --> 00:28:58,853
Speaker 3: We you were painting up some things that should have

615
00:28:58,853 --> 00:29:01,413
Speaker 3: been painted, and your nail up windows and a couple

616
00:29:01,413 --> 00:29:02,493
Speaker 3: of shortcuts.

617
00:29:02,733 --> 00:29:05,573
Speaker 2: Okay, there was one shortcut that I showed you whether Yeah,

618
00:29:05,653 --> 00:29:07,533
Speaker 2: I gave up trying to fix the window and just

619
00:29:07,613 --> 00:29:09,733
Speaker 2: nailed it in only one out of home.

620
00:29:10,533 --> 00:29:12,573
Speaker 3: Yeah, but the paint job looked phenomenal. I did say

621
00:29:12,573 --> 00:29:13,213
Speaker 3: that to you asually.

622
00:29:13,373 --> 00:29:15,213
Speaker 2: But then you start to look at it, and because

623
00:29:15,253 --> 00:29:17,933
Speaker 2: you've done it, you see so many mistakes. And then

624
00:29:17,973 --> 00:29:19,293
Speaker 2: you start to look at the paint job and go

625
00:29:19,413 --> 00:29:21,653
Speaker 2: you can't see the totality of it. You're just so

626
00:29:21,933 --> 00:29:25,293
Speaker 2: micro focused on every part of it that you did,

627
00:29:25,333 --> 00:29:26,653
Speaker 2: and you know what you did here, and then you

628
00:29:26,653 --> 00:29:29,133
Speaker 2: start to notice little things. But now when I go

629
00:29:29,173 --> 00:29:31,413
Speaker 2: to past any house, because I got so deep into

630
00:29:31,453 --> 00:29:33,933
Speaker 2: painting that house, it became my complete obsision. For months,

631
00:29:35,293 --> 00:29:37,733
Speaker 2: I see other houses, I go, God, that's a shonky job.

632
00:29:37,813 --> 00:29:40,093
Speaker 3: It's a bad roof painting, you see.

633
00:29:40,133 --> 00:29:43,213
Speaker 2: You see houses like they've painted over the bloody cob wives.

634
00:29:44,813 --> 00:29:46,453
Speaker 2: And so I just have to go and look at

635
00:29:46,493 --> 00:29:48,173
Speaker 2: any other house. And then when I come back and

636
00:29:48,213 --> 00:29:50,173
Speaker 2: look at my house, I feel feel feel great about

637
00:29:50,173 --> 00:29:53,213
Speaker 2: it because I did such a great job.

638
00:29:53,853 --> 00:29:55,613
Speaker 3: You certainly did. Oh, it had to be fair.

639
00:29:55,653 --> 00:29:57,653
Speaker 2: It was Papa John and Mike the most.

640
00:29:58,093 --> 00:29:59,573
Speaker 3: You're talking about the roof, though, wasn't it. The roof

641
00:29:59,693 --> 00:30:01,573
Speaker 3: looked pretty good. It was the paint job on the roof.

642
00:30:01,733 --> 00:30:04,093
Speaker 2: I did all of the roof, but as this person says.

643
00:30:03,933 --> 00:30:05,933
Speaker 3: That was corrugated as a corrogated one there, it's not

644
00:30:05,933 --> 00:30:07,733
Speaker 3: the right word, but that's a tough painting job. You've

645
00:30:07,733 --> 00:30:09,093
Speaker 3: got to get the bright.

646
00:30:09,253 --> 00:30:10,973
Speaker 2: I just threw so much paint at it, and I

647
00:30:11,053 --> 00:30:14,693
Speaker 2: just got a broom and I was just like, yeah,

648
00:30:14,853 --> 00:30:17,733
Speaker 2: just all over it. You know Andy defrayin fixing the

649
00:30:17,813 --> 00:30:21,773
Speaker 2: roof of the Shawshank present. But yeah, anyway, that sure.

650
00:30:21,853 --> 00:30:23,653
Speaker 2: My point was, oh ye, that's right, you're talking about rufe.

651
00:30:23,693 --> 00:30:26,573
Speaker 2: Someone was saying here that, yeah, the roof is don't

652
00:30:26,573 --> 00:30:28,453
Speaker 2: get any callbacks because no one goes up there and

653
00:30:28,493 --> 00:30:29,653
Speaker 2: has a lot. They don't have to look at it.

654
00:30:29,733 --> 00:30:31,733
Speaker 3: Yeah, spot on. Oh eight one hundred eighty ten eighty.

655
00:30:31,733 --> 00:30:34,453
Speaker 3: If you are a trade I love to hear from you.

656
00:30:34,533 --> 00:30:36,853
Speaker 3: Are you getting more callbacks than you ever have? Do

657
00:30:36,893 --> 00:30:39,453
Speaker 3: you mind getting those callbacks that relationship with the client

658
00:30:39,493 --> 00:30:41,773
Speaker 3: in yourself? Really keen to get your views on this

659
00:30:41,813 --> 00:30:43,053
Speaker 3: O eight hundred eighty ten eighty.

660
00:30:43,173 --> 00:30:46,813
Speaker 2: Is this new syndrome everyone's talking about CDs Chronic dissatisfaction syndrome?

661
00:30:46,853 --> 00:30:49,573
Speaker 2: I think, yeah, oh Waite hundred eighty ten eighty seventeen

662
00:30:49,613 --> 00:30:49,933
Speaker 2: to two.

663
00:30:50,773 --> 00:30:55,333
Speaker 1: Wow your home of afternoon talk, mad Heathen Taylor Adams

664
00:30:55,413 --> 00:30:59,133
Speaker 1: afternoons call Oh, eight hundred eighty ten eighty news Talk.

665
00:30:58,973 --> 00:31:01,613
Speaker 3: Said, be very good afternoon to you. It is quarter

666
00:31:01,693 --> 00:31:04,533
Speaker 3: to two callbacks are getting worse for trade ees? Are

667
00:31:04,533 --> 00:31:08,013
Speaker 3: we becoming more dissatisfied as a nation in general or

668
00:31:08,093 --> 00:31:10,533
Speaker 3: as equality work going down? On eighty ten eighty.

669
00:31:10,613 --> 00:31:12,373
Speaker 2: Yeah, there's a couple of people wint out that you know,

670
00:31:13,133 --> 00:31:15,533
Speaker 2: good operations run a snag list also known as a

671
00:31:15,533 --> 00:31:19,413
Speaker 2: punch list or a deficiency list, a checklist used and

672
00:31:19,493 --> 00:31:23,173
Speaker 2: projects unify things that are going to require correction or

673
00:31:23,173 --> 00:31:26,253
Speaker 2: completion before you know a project get is considered finished. Yeah,

674
00:31:26,413 --> 00:31:28,373
Speaker 2: so you know they're going around and trying to spot

675
00:31:28,493 --> 00:31:30,573
Speaker 2: all these things in advance. But there are some people

676
00:31:30,613 --> 00:31:33,173
Speaker 2: that will never be satisfied, especially with the paint job.

677
00:31:33,413 --> 00:31:36,693
Speaker 2: As has been pointed out that if you stare at

678
00:31:36,733 --> 00:31:40,973
Speaker 2: a wall, just a big wall, you will you'll notice

679
00:31:41,213 --> 00:31:45,973
Speaker 2: you'll notice something as this text is here, said Dromes. Text,

680
00:31:46,013 --> 00:31:49,413
Speaker 2: and people forget that that the finish of a house

681
00:31:49,533 --> 00:31:52,693
Speaker 2: is hand crafted, it's not a computer three D printed.

682
00:31:52,933 --> 00:31:56,053
Speaker 2: Very Maybe that's where the chronic dissatisfaction is coming from

683
00:31:56,093 --> 00:31:59,093
Speaker 2: because we're steering into digital virtual worlds all the time

684
00:31:59,173 --> 00:32:03,213
Speaker 2: and things that are mass manufactured and we're not rarely

685
00:32:03,333 --> 00:32:07,493
Speaker 2: used to looking at handmade things. And walls are hand

686
00:32:07,493 --> 00:32:10,493
Speaker 2: painted and hand plays and houses have to be put together,

687
00:32:10,573 --> 00:32:13,173
Speaker 2: so it's never going to be perffects.

688
00:32:12,533 --> 00:32:13,093
Speaker 3: For a part of that.

689
00:32:13,253 --> 00:32:17,093
Speaker 2: Yeah, Hi, guys, I specialize in referves, mainly in retirement villages.

690
00:32:17,133 --> 00:32:20,173
Speaker 2: We build touch ups into the initial cost carpet layers,

691
00:32:20,213 --> 00:32:24,133
Speaker 2: scratching walls and skirting shower installers. Same deal. Paint takes

692
00:32:24,173 --> 00:32:27,293
Speaker 2: time to cure and as generally still way too soft

693
00:32:27,293 --> 00:32:31,053
Speaker 2: when the final fit of off is done following the painting. Andrew,

694
00:32:31,093 --> 00:32:35,053
Speaker 2: I thank you. Yeah, welcome to the show.

695
00:32:35,133 --> 00:32:35,333
Speaker 16: John.

696
00:32:35,373 --> 00:32:37,173
Speaker 2: You're a painter decorator.

697
00:32:37,413 --> 00:32:40,693
Speaker 6: Yes, I've been retired now of course, but I was

698
00:32:41,933 --> 00:32:43,973
Speaker 6: taught by a lot of the odd ones that have

699
00:32:44,133 --> 00:32:49,693
Speaker 6: passed on to do the job properly. Doesn't matter like

700
00:32:49,773 --> 00:32:54,213
Speaker 6: if it's water based. We had a system that every

701
00:32:54,373 --> 00:32:58,013
Speaker 6: night you put your paint away, you'll get a crust.

702
00:32:58,413 --> 00:33:00,853
Speaker 6: It doesn't matter. You get that back on the wall.

703
00:33:01,253 --> 00:33:07,493
Speaker 6: So to counterap that we used to get Nanny's stockings

704
00:33:07,813 --> 00:33:10,733
Speaker 6: and you to drain the paint. I put it through

705
00:33:10,773 --> 00:33:14,133
Speaker 6: the stockings every time you put another coat on the wall.

706
00:33:14,813 --> 00:33:18,253
Speaker 3: Now I'm sorry to jump in there, John, I'm not

707
00:33:18,333 --> 00:33:21,453
Speaker 3: quite with you. So this is when you bring the

708
00:33:21,453 --> 00:33:23,533
Speaker 3: stockings into it when you first start, so you come

709
00:33:23,573 --> 00:33:25,493
Speaker 3: back in the morning, then you run it through.

710
00:33:25,333 --> 00:33:29,093
Speaker 6: The That's right, you run it because every day you

711
00:33:29,133 --> 00:33:33,733
Speaker 6: get dust, you get particles in the paint. So what

712
00:33:33,813 --> 00:33:36,293
Speaker 6: we used to do, we used to strain the paint

713
00:33:36,133 --> 00:33:39,573
Speaker 6: each coat because that means you don't get any lumps

714
00:33:39,613 --> 00:33:42,933
Speaker 6: and bumps. And once again it comes back to the

715
00:33:42,973 --> 00:33:47,053
Speaker 6: plasterer that you have employed to do the walls, because

716
00:33:47,093 --> 00:33:49,813
Speaker 6: it's up to the painter to put it on the walls.

717
00:33:49,813 --> 00:33:52,813
Speaker 6: And if the plastering's not good, well you get them back.

718
00:33:53,893 --> 00:33:55,893
Speaker 3: Yeah, and that's fair enough too. Did you have to

719
00:33:55,933 --> 00:33:56,173
Speaker 3: do that?

720
00:33:56,773 --> 00:33:59,853
Speaker 2: Is anyone still doing the Nana's stocking thing with the paint?

721
00:33:59,973 --> 00:34:01,253
Speaker 2: Does that still as well?

722
00:34:02,373 --> 00:34:05,573
Speaker 6: I got no idea about that. But it's the best

723
00:34:05,613 --> 00:34:08,892
Speaker 6: trick you can ever have because you don't put any

724
00:34:08,933 --> 00:34:11,732
Speaker 6: rubbish on the wall, and you do a sand in

725
00:34:11,893 --> 00:34:16,252
Speaker 6: each coat, and yeah, you'll get a good you'll get

726
00:34:16,253 --> 00:34:17,453
Speaker 6: a good shine.

727
00:34:18,053 --> 00:34:20,652
Speaker 2: It's just just taking that extra time to do it right.

728
00:34:20,773 --> 00:34:23,973
Speaker 6: Is that what you're saying A hundred percent?

729
00:34:24,613 --> 00:34:26,293
Speaker 2: Oh yeah, well, thank you so much for you call. John.

730
00:34:26,293 --> 00:34:27,893
Speaker 3: I want to how many stockings you'd have to go through,

731
00:34:27,893 --> 00:34:29,933
Speaker 3: though I'm sure you couldn't reuse on too many times.

732
00:34:30,493 --> 00:34:32,333
Speaker 2: Nanna gets pissed off when she puts on her stockings

733
00:34:32,333 --> 00:34:33,732
Speaker 2: and it's covered in different colored paints.

734
00:34:33,733 --> 00:34:34,853
Speaker 3: Where the heck are my stockings?

735
00:34:34,933 --> 00:34:37,413
Speaker 2: Hey, lads, I'm trying to finish a reno of half

736
00:34:37,453 --> 00:34:39,133
Speaker 2: the house at the moment. I've had a list of

737
00:34:39,213 --> 00:34:41,693
Speaker 2: nineteen defects that needed fixing from all the trades. I

738
00:34:41,773 --> 00:34:44,693
Speaker 2: fixed five myself. I've got three defects still I'm waiting

739
00:34:44,693 --> 00:34:46,692
Speaker 2: to be fixed by the trades, and two more i'll

740
00:34:46,693 --> 00:34:48,493
Speaker 2: do myself because I don't trust them to do it

741
00:34:48,493 --> 00:34:51,173
Speaker 2: a good job. The rest that are already done I

742
00:34:51,173 --> 00:34:53,573
Speaker 2: would have ended up paying for anyway. They just hired

743
00:34:53,613 --> 00:34:56,213
Speaker 2: the rework cost into the invoices. Cheers Andrew.

744
00:34:56,373 --> 00:34:58,533
Speaker 3: Yeah, there's a great text. Thank you very much. Keep

745
00:34:58,573 --> 00:35:00,293
Speaker 3: those ticks coming through on nine two nine two. But

746
00:35:00,373 --> 00:35:02,213
Speaker 3: love to hear from you on O eight hundred eighty

747
00:35:02,373 --> 00:35:03,053
Speaker 3: ten eighty.

748
00:35:03,373 --> 00:35:05,732
Speaker 2: I didn't hear Landscapers on the list, so we must

749
00:35:05,813 --> 00:35:09,493
Speaker 2: get we mustn't get callbacks. See, I think the reason

750
00:35:09,533 --> 00:35:11,893
Speaker 2: why you don't get as many callers from landscapers is

751
00:35:11,933 --> 00:35:16,373
Speaker 2: because people aren't sitting there steering at them within their house. Yeah,

752
00:35:16,453 --> 00:35:18,293
Speaker 2: you know, you're probably pretty happy at that. You know

753
00:35:18,373 --> 00:35:21,853
Speaker 2: that that retaining wall looks about right. Yeah, that path

754
00:35:21,893 --> 00:35:22,573
Speaker 2: looks okay.

755
00:35:22,653 --> 00:35:25,213
Speaker 3: The gardens started off looking good until I got a

756
00:35:25,213 --> 00:35:26,533
Speaker 3: bit weedy. But that's my problem.

757
00:35:26,613 --> 00:35:28,652
Speaker 2: Oh the grass, the gass always starts off great.

758
00:35:28,733 --> 00:35:31,893
Speaker 3: Yeah, starts off great, exactly. Oh it's coming now. Oh

759
00:35:31,933 --> 00:35:33,813
Speaker 3: eight one hundred eighty ten eighty is the number to call.

760
00:35:33,893 --> 00:35:36,453
Speaker 2: I planted a lawn recently, did you? And and my

761
00:35:36,693 --> 00:35:39,333
Speaker 2: gardener said it was the most beautiful lawn he'd ever seen.

762
00:35:39,573 --> 00:35:40,013
Speaker 3: Is it fake?

763
00:35:40,293 --> 00:35:41,213
Speaker 2: No, it was. I planned it.

764
00:35:41,213 --> 00:35:41,573
Speaker 3: It's real.

765
00:35:41,733 --> 00:35:43,693
Speaker 2: Yeah, I planted it, and now it's just horrific. It

766
00:35:43,853 --> 00:35:45,933
Speaker 2: just well of thistles, as absolute as us.

767
00:35:46,093 --> 00:35:48,213
Speaker 3: When you've got a dog, there's no you know, you

768
00:35:48,253 --> 00:35:50,413
Speaker 3: can't have a good lawn anyway. Oh eight hundred eighty

769
00:35:50,413 --> 00:35:52,772
Speaker 3: ten eighty is the number to call ten to two.

770
00:35:54,613 --> 00:35:57,773
Speaker 1: Matd Heath Taylor Adams taking your calls on Oh eight

771
00:35:57,893 --> 00:36:02,213
Speaker 1: hundred eighty ten eighty it's mad Heathen Taylor Adams Afternoons.

772
00:36:01,693 --> 00:36:05,253
Speaker 3: News TALKSB News Talks There B seven to two. We're

773
00:36:05,253 --> 00:36:08,533
Speaker 3: talking about trading callbacks. It is appearing to get it

774
00:36:08,573 --> 00:36:10,813
Speaker 3: worse for trades in terms of the number of qullback

775
00:36:10,933 --> 00:36:13,693
Speaker 3: satisfaction has dropped from eighty six percent and twenty seventeen

776
00:36:13,813 --> 00:36:15,613
Speaker 3: to eighty one percent in twenty twenty three.

777
00:36:15,653 --> 00:36:17,493
Speaker 2: So why I've got this text to here? Hi, Man,

778
00:36:17,533 --> 00:36:20,013
Speaker 2: I'm a greenkeeper. I can get your lawn looking good again.

779
00:36:20,413 --> 00:36:22,733
Speaker 2: If you start focusing on lawns too much, they will

780
00:36:22,813 --> 00:36:25,973
Speaker 2: drive you mental. My my dad's a greenskeeper now in

781
00:36:25,973 --> 00:36:29,613
Speaker 2: his retirement, and what he sees in a lawn is

782
00:36:29,693 --> 00:36:31,613
Speaker 2: so different from what you see in lawn. If I'm

783
00:36:31,613 --> 00:36:33,853
Speaker 2: watching a game of cricket with him, he's just completely

784
00:36:33,893 --> 00:36:37,973
Speaker 2: and utterly obsessed with the imperfections in the lawn. Golf

785
00:36:38,013 --> 00:36:41,053
Speaker 2: course drives him crazy. If you can go so deep

786
00:36:41,133 --> 00:36:42,093
Speaker 2: into grass.

787
00:36:41,773 --> 00:36:43,453
Speaker 3: It's a money pit. I've got a mate and as

788
00:36:43,533 --> 00:36:46,773
Speaker 3: lawn's only about two square meters, but he spends thousands

789
00:36:46,813 --> 00:36:49,172
Speaker 3: on that lawn. It's beautiful, but man, what a money pit.

790
00:36:49,333 --> 00:36:53,212
Speaker 2: So I took him before about Grannie's stockings. I think

791
00:36:53,213 --> 00:36:55,293
Speaker 2: it was around the paint Mutton cloth is the go

792
00:36:55,893 --> 00:36:58,053
Speaker 2: to for straining your paint, but not every day, only

793
00:36:58,093 --> 00:37:01,212
Speaker 2: if it sits. While paint technology is so much better

794
00:37:01,253 --> 00:37:03,772
Speaker 2: these days, says Paul, and someone else sees the stain

795
00:37:03,773 --> 00:37:07,373
Speaker 2: of steel sleeve that sits across your ten pail pretendly

796
00:37:07,413 --> 00:37:10,133
Speaker 2: to pale that can be hosed afterwards is way better

797
00:37:10,133 --> 00:37:11,853
Speaker 2: than the stocking for contaminating pain.

798
00:37:12,013 --> 00:37:12,453
Speaker 3: Good touch.

799
00:37:12,493 --> 00:37:15,213
Speaker 2: Coming, Sorry, Donna, Welcome to the show. You're coming to

800
00:37:15,213 --> 00:37:16,413
Speaker 2: the end of a massive reno.

801
00:37:18,253 --> 00:37:21,573
Speaker 17: I am good afternoon, gentlemen. But yeah, no, it was.

802
00:37:21,973 --> 00:37:24,053
Speaker 17: I started about four years ago, but I haven't had

803
00:37:24,093 --> 00:37:26,493
Speaker 17: the money to finish. They're doing it now. But my

804
00:37:26,613 --> 00:37:30,613
Speaker 17: comment is more about the fact that general dissatisfaction I

805
00:37:30,693 --> 00:37:36,493
Speaker 17: work in convyan things and in the purchases of properties,

806
00:37:37,053 --> 00:37:40,573
Speaker 17: turn into the most incredible, winging, whining bunch of womens

807
00:37:40,613 --> 00:37:47,493
Speaker 17: you'll ever come across. And what I think we're getting

808
00:37:47,533 --> 00:37:50,373
Speaker 17: is that mentality is across the board. So you've got

809
00:37:50,373 --> 00:37:52,973
Speaker 17: people who are getting trades and to do things because

810
00:37:52,973 --> 00:37:55,292
Speaker 17: they're probably being told if you want a new house,

811
00:37:55,293 --> 00:37:58,653
Speaker 17: go and get one, because they're looking at houses that

812
00:37:58,693 --> 00:38:02,533
Speaker 17: are twenty forty sixty years old, and they talk about

813
00:38:02,533 --> 00:38:04,773
Speaker 17: all sorts, so I think eventually, I think, okay, we'll

814
00:38:04,773 --> 00:38:08,933
Speaker 17: get a new house. But their standards are absolutely phenomenal,

815
00:38:09,093 --> 00:38:10,933
Speaker 17: and they also want it for a very low price.

816
00:38:11,373 --> 00:38:13,813
Speaker 17: So I'm really stipil for the trading because I think

817
00:38:13,853 --> 00:38:16,813
Speaker 17: that I love your term that you've got the general dissatisfaction.

818
00:38:17,453 --> 00:38:20,413
Speaker 17: I don't, and there may be an element of the trading,

819
00:38:20,533 --> 00:38:22,453
Speaker 17: but I believe that our standard of work is actually

820
00:38:22,493 --> 00:38:26,493
Speaker 17: incredibly high, and trades are proud of their work. They

821
00:38:26,573 --> 00:38:29,692
Speaker 17: have to be good because they're not. They work on reputation, yeah,

822
00:38:30,853 --> 00:38:33,652
Speaker 17: and word of mouth. So but I think what you've

823
00:38:33,653 --> 00:38:36,293
Speaker 17: got is just people expecting the thing. I've paid a

824
00:38:36,293 --> 00:38:38,373
Speaker 17: lot of money and this is what I want. And

825
00:38:38,453 --> 00:38:40,693
Speaker 17: an actual fact, sometimes if you work out the hourly

826
00:38:40,773 --> 00:38:44,413
Speaker 17: rate to some of those people, it's just appalling. They

827
00:38:44,453 --> 00:38:47,453
Speaker 17: are doing a good job, but just general behavior in

828
00:38:47,573 --> 00:38:51,013
Speaker 17: purchases of big ticket items is unbelievable.

829
00:38:51,093 --> 00:38:53,213
Speaker 2: Yeah, thank you so much for me called Donna. Yeah,

830
00:38:53,373 --> 00:38:56,613
Speaker 2: chronic dissatisfaction syndrome. I've coined the phrase this hour is

831
00:38:56,613 --> 00:38:59,613
Speaker 2: it a thing? People are just dissatisfactor stified with everything.

832
00:38:59,733 --> 00:39:02,173
Speaker 3: Yeah. Yeah, But just to Donna's points, you know, And

833
00:39:02,213 --> 00:39:03,893
Speaker 3: I think that's a part of it for me as well,

834
00:39:04,133 --> 00:39:06,693
Speaker 3: as it feels like people trying to screw the trading

835
00:39:06,813 --> 00:39:09,973
Speaker 3: down and get the best bang for their buck at

836
00:39:09,973 --> 00:39:11,813
Speaker 3: the expense of the trading. That's why I didn't want

837
00:39:11,813 --> 00:39:13,373
Speaker 3: to call the trades back, because they did me a

838
00:39:13,453 --> 00:39:15,772
Speaker 3: solid and they did a good job on everything apart

839
00:39:15,773 --> 00:39:17,773
Speaker 3: from a bit of paint on the skirting. So I

840
00:39:17,853 --> 00:39:19,733
Speaker 3: just didn't want to try and screw them down. And

841
00:39:19,733 --> 00:39:21,493
Speaker 3: that's what it feels like a lot of people are doing, right.

842
00:39:21,733 --> 00:39:24,173
Speaker 3: But oh, one hundred and eighty ten eighty is the

843
00:39:24,333 --> 00:39:26,533
Speaker 3: number to call. Uh and if you want to send

844
00:39:26,533 --> 00:39:27,692
Speaker 3: a text nine two ninety two.

845
00:39:27,973 --> 00:39:30,493
Speaker 2: Yeah, and I meant to say serve, not sleeve for

846
00:39:30,613 --> 00:39:33,093
Speaker 2: the stainless steel serve that sits across your ten ly.

847
00:39:33,293 --> 00:39:34,973
Speaker 3: They did actually write that as well, So yeah, you

848
00:39:34,973 --> 00:39:36,212
Speaker 3: can't even their roaster, so.

849
00:39:36,133 --> 00:39:38,692
Speaker 2: It's not my fault. Yeah, it makes more sense, doesn't it.

850
00:39:38,933 --> 00:39:41,693
Speaker 3: New Sport and Weather on. It's way great to have

851
00:39:41,773 --> 00:39:44,573
Speaker 3: your company. As always you're listening to Matt and Tyler.

852
00:39:44,613 --> 00:39:49,253
Speaker 3: Good afternoon to you, flowers and talk.

853
00:39:49,333 --> 00:39:56,133
Speaker 2: Never quickly.

854
00:40:02,133 --> 00:40:05,973
Speaker 1: Talking with you all afternoon. It's Matt Heathen Taylor Adams

855
00:40:06,013 --> 00:40:08,253
Speaker 1: afternoons used dogs av.

856
00:40:09,413 --> 00:40:12,693
Speaker 3: Good after no Welcome back into the program. Six pass two. Now,

857
00:40:12,813 --> 00:40:15,893
Speaker 3: just before we carry on the discussion about callbacks for trade's.

858
00:40:15,933 --> 00:40:17,692
Speaker 3: As you would have heard in the news with ray Leane,

859
00:40:17,853 --> 00:40:20,413
Speaker 3: the Reserve Band cares cut the official cash rate twenty

860
00:40:20,493 --> 00:40:23,453
Speaker 3: five bass points to three point twenty five percent, the

861
00:40:23,613 --> 00:40:26,933
Speaker 3: lowest it's been since August twenty twenty two. There's good news.

862
00:40:27,133 --> 00:40:30,373
Speaker 2: Yeah, good news. I's supposed to go hard, do fifty. Yeah,

863
00:40:30,453 --> 00:40:31,533
Speaker 2: you know you're going to get there in the end.

864
00:40:31,533 --> 00:40:34,413
Speaker 2: Just go it, just you, Reserve Bank governor, come on, yeah,

865
00:40:34,493 --> 00:40:36,733
Speaker 2: thank you, Mark. Yeah, we're going to care. We're going

866
00:40:36,773 --> 00:40:38,692
Speaker 2: to get make it all about yourself like the last

867
00:40:38,693 --> 00:40:39,613
Speaker 2: one did exactly.

868
00:40:39,733 --> 00:40:41,933
Speaker 3: We're going to catch up with Liam Dan at the

869
00:40:42,173 --> 00:40:43,853
Speaker 3: end of this hour to break it all down. There

870
00:40:43,973 --> 00:40:47,253
Speaker 3: is a monetary policy statement with this cut, so he

871
00:40:47,533 --> 00:40:49,333
Speaker 3: is listening to that with great interest, and we've got

872
00:40:49,373 --> 00:40:50,853
Speaker 3: some questions from right at the end of this hour.

873
00:40:50,933 --> 00:40:52,133
Speaker 2: Yeah, we're going to talk about this a little bit

874
00:40:52,133 --> 00:40:53,653
Speaker 2: longer because we've had so many texts coming through and

875
00:40:53,693 --> 00:40:55,212
Speaker 2: calls on O eight one hundred and eighty ten eighty

876
00:40:55,253 --> 00:40:59,093
Speaker 2: on the on the topic of trading callbacks eighty six

877
00:40:59,533 --> 00:41:02,333
Speaker 2: percent on new home builds, But it happens a lot

878
00:41:02,373 --> 00:41:05,373
Speaker 2: across the board where the reno gets finished, for example,

879
00:41:05,693 --> 00:41:07,853
Speaker 2: and you have to call back because there's things that

880
00:41:07,853 --> 00:41:12,413
Speaker 2: you're not happy about. Our trade is brilliant, generally speaking,

881
00:41:12,613 --> 00:41:16,133
Speaker 2: and these callbacks are unfair and people are suffering from

882
00:41:16,213 --> 00:41:20,133
Speaker 2: chronic dissatisfaction syndrome, a condition that I made up in

883
00:41:20,173 --> 00:41:23,813
Speaker 2: the last hour cs CDs where people aren't happy with anything.

884
00:41:25,413 --> 00:41:28,213
Speaker 2: Or is it the case that standards are dropping?

885
00:41:28,573 --> 00:41:30,333
Speaker 3: Yeah, And if you're a trader, do you priced that

886
00:41:30,493 --> 00:41:32,053
Speaker 3: into your quote? So I wait, one hundred and eighty

887
00:41:32,133 --> 00:41:33,453
Speaker 3: ten eighty is the number to call.

888
00:41:34,013 --> 00:41:34,093
Speaker 6: Hi.

889
00:41:34,413 --> 00:41:36,653
Speaker 2: This's talk about lawns because you know, the wider pitsure

890
00:41:36,693 --> 00:41:39,053
Speaker 2: I'm saying on it is nothing will show your dissatisfaction

891
00:41:39,213 --> 00:41:41,133
Speaker 2: more than a lawn. So, as I was saying in

892
00:41:41,133 --> 00:41:44,093
Speaker 2: the last hour that I put together, you know, I

893
00:41:44,213 --> 00:41:47,533
Speaker 2: carefully made a lawn at my house where I dug

894
00:41:47,573 --> 00:41:52,652
Speaker 2: everything up and then I I then I bloody yeah,

895
00:41:53,333 --> 00:41:56,133
Speaker 2: killed everything, and then dug it over again and killed

896
00:41:56,133 --> 00:42:00,333
Speaker 2: everything again, and then planted the lawn and then and

897
00:42:00,413 --> 00:42:01,693
Speaker 2: then and then I.

898
00:42:03,453 --> 00:42:03,853
Speaker 18: And then.

899
00:42:05,253 --> 00:42:07,093
Speaker 2: Left it. My gardener said it was the best lawn

900
00:42:07,093 --> 00:42:08,733
Speaker 2: I've ever seen, and then three weeks that is the

901
00:42:08,773 --> 00:42:10,013
Speaker 2: worst lawn in the history of the world.

902
00:42:10,173 --> 00:42:10,373
Speaker 4: Yeah.

903
00:42:10,613 --> 00:42:13,373
Speaker 3: So, and my dad, who works in lawns, well.

904
00:42:13,253 --> 00:42:18,013
Speaker 2: He fixes the lawn and as bowling club as croquet club.

905
00:42:18,253 --> 00:42:20,252
Speaker 2: He can't look at the lawn without thinking it looks terrible.

906
00:42:20,253 --> 00:42:21,813
Speaker 2: There's no lawn in the world that's good enough for him.

907
00:42:22,213 --> 00:42:24,253
Speaker 2: So a lot of it's to do with perception. I reckon, Hi,

908
00:42:24,373 --> 00:42:27,853
Speaker 2: I used to have a lawn growing growing company. Sorry,

909
00:42:27,893 --> 00:42:29,133
Speaker 2: there was a lot of stuff going on there, so

910
00:42:29,213 --> 00:42:30,573
Speaker 2: we all got very confused. So that might have to

911
00:42:30,573 --> 00:42:32,252
Speaker 2: sound like some crazy people talking for a few seings

912
00:42:32,253 --> 00:42:34,253
Speaker 2: and there's the stuff you don't need to know about listeners. Hey,

913
00:42:34,293 --> 00:42:36,933
Speaker 2: I used to have a lawn grooming company around every

914
00:42:36,973 --> 00:42:39,133
Speaker 2: two or three months who initially took care of the

915
00:42:39,413 --> 00:42:43,813
Speaker 2: lord's weans weeds, then fertilized and occasionally thatshed that I

916
00:42:43,853 --> 00:42:45,933
Speaker 2: had the best lawn ever. Weed and feed from the

917
00:42:46,013 --> 00:42:48,413
Speaker 2: hardware stores also does a great job. Just spray it

918
00:42:48,493 --> 00:42:49,373
Speaker 2: on every now and then.

919
00:42:49,413 --> 00:42:50,732
Speaker 3: You would have used a bit of weed and feed

920
00:42:50,773 --> 00:42:51,133
Speaker 3: in your time.

921
00:42:51,213 --> 00:42:51,413
Speaker 9: Yeah.

922
00:42:52,253 --> 00:42:55,373
Speaker 2: Thatching is a whole other level, though, wasn't it. Thattching Yeah, anyway,

923
00:42:55,973 --> 00:42:59,773
Speaker 2: it's not about lawns. Welcome the show, Georgina.

924
00:43:01,053 --> 00:43:04,813
Speaker 3: Hi, Hi, now you you you want to talk about

925
00:43:05,253 --> 00:43:08,813
Speaker 3: some defects and some paint jobs that you've had done.

926
00:43:08,933 --> 00:43:12,533
Speaker 19: Yes, well, actually a few defects I could talk about.

927
00:43:12,573 --> 00:43:17,293
Speaker 19: But we had three benches from a reputable company that

928
00:43:17,453 --> 00:43:19,333
Speaker 19: wasn't New Zealand, and I wish we had gone New

929
00:43:19,453 --> 00:43:23,213
Speaker 19: Zealand made. But the other thing that's happening is that

930
00:43:23,533 --> 00:43:26,133
Speaker 19: in the corners of our newly Belt house, which is

931
00:43:26,253 --> 00:43:28,573
Speaker 19: now near ten years old, and I think we're still

932
00:43:28,733 --> 00:43:32,453
Speaker 19: supposedly under the warranty if it has any value, but

933
00:43:33,493 --> 00:43:36,573
Speaker 19: the paint just peels down in the corners and of

934
00:43:37,173 --> 00:43:40,893
Speaker 19: like especially where the corner of two walls or the

935
00:43:41,013 --> 00:43:45,813
Speaker 19: corner with a door frame, and there's a lot of cracking.

936
00:43:45,973 --> 00:43:48,933
Speaker 19: And there's also a lot of cracking of paint around

937
00:43:48,973 --> 00:43:52,693
Speaker 19: the joinery where we've had some of this kitchen and

938
00:43:53,013 --> 00:43:57,693
Speaker 19: laundry things fixed. Somebody suggested to me that it's possible

939
00:43:57,933 --> 00:44:00,613
Speaker 19: that I'm not sure whether it's the plastering or that

940
00:44:00,933 --> 00:44:06,773
Speaker 19: somewhere between plastering and painting that some process hasn't taken pace,

941
00:44:07,293 --> 00:44:11,013
Speaker 19: which is why the paint just peeling they built it.

942
00:44:12,013 --> 00:44:14,613
Speaker 19: When we talked about it a long time ago, suggested

943
00:44:14,653 --> 00:44:18,732
Speaker 19: that it was through doors slamming. But our previous house

944
00:44:18,933 --> 00:44:23,053
Speaker 19: was the first house to win against the government in

945
00:44:23,173 --> 00:44:28,333
Speaker 19: the Southern Response battle, and this house has more visible

946
00:44:28,453 --> 00:44:32,893
Speaker 19: cracks than our post quake house. And I'm just really

947
00:44:32,973 --> 00:44:36,413
Speaker 19: concerned about it because we are marrying that ten years and.

948
00:44:36,493 --> 00:44:39,253
Speaker 3: That's fair enough to So that's the Master Bill guarantee

949
00:44:39,333 --> 00:44:42,573
Speaker 3: or the Master Painter guarantee. Imagine it's all under one right,

950
00:44:42,653 --> 00:44:44,093
Speaker 3: that's the ten years you're talking about.

951
00:44:44,493 --> 00:44:47,013
Speaker 19: Apparently, but I've also heard it's not worth the paper

952
00:44:47,013 --> 00:44:47,573
Speaker 19: it's written on.

953
00:44:47,773 --> 00:44:50,973
Speaker 3: But yeah, well, if anyone out there has managed to

954
00:44:51,573 --> 00:44:53,973
Speaker 3: get the trades to come back under the Master Bill guarantee,

955
00:44:54,013 --> 00:44:57,573
Speaker 3: love to hear from you. That was something we had

956
00:44:57,653 --> 00:45:00,173
Speaker 3: on our home as well, Georgina. When we purchased it

957
00:45:00,293 --> 00:45:02,253
Speaker 3: was a fairly new build and I think we had

958
00:45:02,333 --> 00:45:05,333
Speaker 3: five years left of the guarantee. And I never went

959
00:45:05,493 --> 00:45:09,973
Speaker 3: back to call that up apps now, just because I

960
00:45:10,053 --> 00:45:12,653
Speaker 3: thought the hassle wasn't worth it. But maybe I should have.

961
00:45:12,773 --> 00:45:15,573
Speaker 3: Maybe again, I was a mug for not using that

962
00:45:15,733 --> 00:45:18,013
Speaker 3: Master Bill guarantee. But if you've got paint peeling at

963
00:45:18,013 --> 00:45:20,093
Speaker 3: the corners. That's a lot different than a little bit

964
00:45:20,133 --> 00:45:22,453
Speaker 3: of paint on the skirting, isn't it. Yeah, that does

965
00:45:22,573 --> 00:45:24,853
Speaker 3: seem like quite a major defect of the pain.

966
00:45:24,973 --> 00:45:28,213
Speaker 2: I'm missing it a ten year paint guarantee.

967
00:45:28,213 --> 00:45:30,333
Speaker 3: What the master builders guarantee, So when you get a

968
00:45:30,493 --> 00:45:33,053
Speaker 3: new build, you can have this ten year guarantee you that.

969
00:45:33,133 --> 00:45:36,053
Speaker 2: But it includes paint. Wow, I'd expect to paint my

970
00:45:36,133 --> 00:45:36,933
Speaker 2: house more often than that.

971
00:45:37,653 --> 00:45:40,653
Speaker 3: It's this good point. Yeah, that's that does feel unfair

972
00:45:40,733 --> 00:45:43,213
Speaker 3: on the painters side of things. Is paint lasted?

973
00:45:43,693 --> 00:45:45,773
Speaker 2: Can paint paint really be expected to stay? I mean,

974
00:45:46,333 --> 00:45:50,733
Speaker 2: maybe maybe it should, Maybe paint should last for decades

975
00:45:50,773 --> 00:45:51,253
Speaker 2: and decades.

976
00:45:51,573 --> 00:45:53,573
Speaker 3: But I assumed it was everything, you know, because there

977
00:45:53,613 --> 00:45:56,653
Speaker 3: was some problems with the with our plugs and some

978
00:45:56,773 --> 00:45:59,413
Speaker 3: of the electrical work that Sparky did, and I just assumed.

979
00:45:59,453 --> 00:46:01,293
Speaker 3: I never called it in, but I assume that was

980
00:46:01,333 --> 00:46:03,773
Speaker 3: part of it too. Yeah, maybe not all right, Oh,

981
00:46:03,853 --> 00:46:06,053
Speaker 3: one hundred and eighty ten eighty is the number to call.

982
00:46:06,093 --> 00:46:09,373
Speaker 3: Thank you very much, Georgina. There's some great teachs coming

983
00:46:09,373 --> 00:46:10,693
Speaker 3: through nine two, nine to two that will get to

984
00:46:10,853 --> 00:46:13,373
Speaker 3: very shortly as well. But it is twelve past two.

985
00:46:14,333 --> 00:46:18,773
Speaker 1: Wow your home of afternoon talk Mad Heathen Tyler Adams

986
00:46:18,933 --> 00:46:22,933
Speaker 1: afternoons call Oh eight hundred eighty ten eighty us talk said.

987
00:46:22,813 --> 00:46:22,893
Speaker 4: Be.

988
00:46:24,573 --> 00:46:26,653
Speaker 3: Afternoon, it is quarter past two. We're talking about the

989
00:46:26,733 --> 00:46:30,533
Speaker 3: quality of trade's work. The callbacks have increased four trades

990
00:46:30,573 --> 00:46:36,333
Speaker 3: coming back to fixed supposed defects. The satisfaction of homeowners

991
00:46:36,413 --> 00:46:39,093
Speaker 3: and people undertaking renaults gone from eighty nine percent twenty

992
00:46:39,173 --> 00:46:41,652
Speaker 3: seventeen to eighty one twenty three.

993
00:46:41,773 --> 00:46:41,973
Speaker 1: Yeah.

994
00:46:42,053 --> 00:46:44,933
Speaker 2: So my question is is there been a lowering standards

995
00:46:45,093 --> 00:46:48,453
Speaker 2: or has there been an increase in chronic dissatisfaction syndrome

996
00:46:48,733 --> 00:46:51,413
Speaker 2: which is a made up term but by me, but

997
00:46:51,773 --> 00:46:54,733
Speaker 2: where people are just getting more satisfied dissatisfied across the

998
00:46:54,813 --> 00:46:55,773
Speaker 2: board with everything.

999
00:46:55,893 --> 00:46:56,093
Speaker 3: Yeah.

1000
00:46:56,173 --> 00:46:58,292
Speaker 2: Hey, hey guys, I'm trying to ring through up. Sorry

1001
00:46:58,533 --> 00:47:00,812
Speaker 2: the lines are full, but keep trying. The best option

1002
00:47:00,973 --> 00:47:04,453
Speaker 2: for a homeowner when engaging a contractor, especially with progress payments,

1003
00:47:04,533 --> 00:47:06,293
Speaker 2: is hold back the last five hundred dollars until the

1004
00:47:06,293 --> 00:47:09,853
Speaker 2: contractor fixes the defects. The contract will come back for

1005
00:47:09,973 --> 00:47:11,933
Speaker 2: the last five hundred. I have an interesting story that

1006
00:47:11,973 --> 00:47:13,493
Speaker 2: goes along with us. Okay, Mike, Well, we'd love to

1007
00:47:13,533 --> 00:47:14,413
Speaker 2: hear that if you get through.

1008
00:47:14,653 --> 00:47:17,093
Speaker 3: Yeah, oh, one hundred and eighty ten eighty lines are

1009
00:47:17,333 --> 00:47:19,453
Speaker 3: full at the moment, but they'll open up very shortly.

1010
00:47:19,893 --> 00:47:20,293
Speaker 14: This question.

1011
00:47:20,373 --> 00:47:22,212
Speaker 2: This is an interesting texts come through. Matt, Are you drunk?

1012
00:47:23,333 --> 00:47:26,732
Speaker 3: Nope, Iron You're tyleris yeah, yeah, but Matt is fine.

1013
00:47:26,773 --> 00:47:28,773
Speaker 2: He is sober as a Actually, don't assume anything just

1014
00:47:28,773 --> 00:47:30,252
Speaker 2: because you haven't seen me drinking this morning.

1015
00:47:30,413 --> 00:47:31,013
Speaker 3: Ye, you got in that.

1016
00:47:31,093 --> 00:47:33,053
Speaker 2: We shake her over there now you think of it.

1017
00:47:33,093 --> 00:47:35,213
Speaker 2: I might have a little hippy under the we corlour.

1018
00:47:35,533 --> 00:47:37,093
Speaker 2: You don't know, but it always good to check. Texter,

1019
00:47:37,293 --> 00:47:39,253
Speaker 2: thanks for that. Mark, always good to keep me honest.

1020
00:47:40,453 --> 00:47:42,533
Speaker 3: Rehe how are you great?

1021
00:47:43,173 --> 00:47:43,293
Speaker 8: Now?

1022
00:47:43,373 --> 00:47:44,172
Speaker 2: We're Mac in them.

1023
00:47:44,333 --> 00:47:45,973
Speaker 20: We're with Mac in the middle of a reno.

1024
00:47:46,373 --> 00:47:49,493
Speaker 3: Great to chat with you. So how's it going? Oh?

1025
00:47:49,693 --> 00:47:53,533
Speaker 20: Loving every minute of it. I feel like a banished schoolgirl.

1026
00:47:54,653 --> 00:47:58,773
Speaker 20: We did our bedroom first, was right down to the

1027
00:47:58,893 --> 00:48:03,173
Speaker 20: carpeting and everything, so that I'd had somewhere to live basically,

1028
00:48:04,333 --> 00:48:08,173
Speaker 20: and the rest of the house of Scott paint, you know,

1029
00:48:08,413 --> 00:48:13,172
Speaker 20: the wraps over everything, absolutely everything, and they're taken off

1030
00:48:13,413 --> 00:48:16,453
Speaker 20: every night before they go home so we can sit

1031
00:48:16,493 --> 00:48:19,373
Speaker 20: and watch TV if we want to, and we're just

1032
00:48:19,533 --> 00:48:23,173
Speaker 20: living in amongst what I call a wee shack, and

1033
00:48:23,533 --> 00:48:27,893
Speaker 20: we're doing really well, good futures. I'm not too worried

1034
00:48:27,933 --> 00:48:34,053
Speaker 20: about that because wherever you go, you know, these fumes

1035
00:48:34,053 --> 00:48:37,813
Speaker 20: everywhere in this world, so you know, everything's going really well,

1036
00:48:38,253 --> 00:48:40,013
Speaker 20: really really well. And the biggest thing I want to

1037
00:48:40,053 --> 00:48:43,853
Speaker 20: point out is communication. Yes, bring on the communication. If

1038
00:48:43,933 --> 00:48:47,013
Speaker 20: you haven't got that, you will back yourself up into

1039
00:48:47,093 --> 00:48:47,493
Speaker 20: a corner.

1040
00:48:47,813 --> 00:48:50,253
Speaker 2: Yeah, that's right. You're going into a relationship with the people,

1041
00:48:50,533 --> 00:48:53,053
Speaker 2: not a relationship, not a romantic relationship, but a but

1042
00:48:53,573 --> 00:48:57,373
Speaker 2: a personal and business relationship. You know, when I recently

1043
00:48:57,453 --> 00:49:00,293
Speaker 2: got a bathroom installed and on sweet bathroom installed at

1044
00:49:00,333 --> 00:49:02,652
Speaker 2: my house, you know, there was a few things at

1045
00:49:02,653 --> 00:49:04,613
Speaker 2: the end of needed to be fixed, but I've spent

1046
00:49:04,693 --> 00:49:07,293
Speaker 2: my time talking with the guys doing it, so we

1047
00:49:07,373 --> 00:49:10,413
Speaker 2: became sort of buddies. And so I just texted and said, hey,

1048
00:49:10,453 --> 00:49:12,213
Speaker 2: this is I think this isn't right, and they were like, oh,

1049
00:49:12,253 --> 00:49:13,693
Speaker 2: come around and have a look at that. And you

1050
00:49:13,773 --> 00:49:15,413
Speaker 2: know it, it was all good because because it was

1051
00:49:15,533 --> 00:49:19,893
Speaker 2: very very friendly across the whole the whole experience, and

1052
00:49:20,053 --> 00:49:20,533
Speaker 2: I think.

1053
00:49:20,413 --> 00:49:23,253
Speaker 20: That's what There is a lot of expectation of people.

1054
00:49:23,333 --> 00:49:26,253
Speaker 20: But I think you're never going to get anything one hundred.

1055
00:49:26,013 --> 00:49:27,373
Speaker 3: Percent right, yes, exactly.

1056
00:49:28,333 --> 00:49:31,333
Speaker 20: If you get to ninety to ninety five, mate, that's

1057
00:49:31,373 --> 00:49:32,453
Speaker 20: a great job.

1058
00:49:32,613 --> 00:49:34,293
Speaker 6: And these guys are.

1059
00:49:36,093 --> 00:49:39,453
Speaker 20: Guys and girls basically, and they are doing such a

1060
00:49:39,493 --> 00:49:42,613
Speaker 20: phenomenal job where streets ahead of where we wish we

1061
00:49:42,773 --> 00:49:43,493
Speaker 20: thought we would be.

1062
00:49:43,773 --> 00:49:46,253
Speaker 3: Yeah, got on you. I mean ninety five percent, that's

1063
00:49:46,253 --> 00:49:47,853
Speaker 3: an a plus, you know if you if you get

1064
00:49:47,893 --> 00:49:50,573
Speaker 3: that in university, you're very happy. But read just quickly,

1065
00:49:51,733 --> 00:49:53,692
Speaker 3: and you're quite right that at the end of a job,

1066
00:49:53,773 --> 00:49:56,093
Speaker 3: most trade's will walk you through what they've done. You

1067
00:49:56,133 --> 00:49:57,813
Speaker 3: can have a view they've shown you, you know, the

1068
00:49:57,853 --> 00:50:00,693
Speaker 3: work that they've completed, and at that point you should

1069
00:50:00,733 --> 00:50:03,213
Speaker 3: be able to say, hey, just notice this weak defect

1070
00:50:03,293 --> 00:50:05,893
Speaker 3: here here, here, here, do you think a lot of kiwis?

1071
00:50:06,053 --> 00:50:07,893
Speaker 3: You know, it's that weird kiwi thing? Then instead of

1072
00:50:07,933 --> 00:50:10,373
Speaker 3: saying it anything, they just get grumpy after the fact

1073
00:50:10,413 --> 00:50:11,053
Speaker 3: and then complain.

1074
00:50:13,053 --> 00:50:15,853
Speaker 20: Yes, I think, and that's where the ratings they put

1075
00:50:15,893 --> 00:50:19,573
Speaker 20: their ratings out because they're grumpy, and I think they

1076
00:50:19,613 --> 00:50:23,733
Speaker 20: should just sit back and everybody. It's a customer service

1077
00:50:24,093 --> 00:50:26,733
Speaker 20: and it's really really important that you keep all your

1078
00:50:26,733 --> 00:50:27,973
Speaker 20: communication lines open.

1079
00:50:28,253 --> 00:50:29,732
Speaker 2: Yeah, thank you so much. You call ree. You sound

1080
00:50:29,773 --> 00:50:32,093
Speaker 2: like a dream though, because you're happy to be sitting

1081
00:50:32,133 --> 00:50:35,573
Speaker 2: amongst it. You said, you're really enjoying the reno and

1082
00:50:35,613 --> 00:50:37,733
Speaker 2: you've got a realistic approach about how things are going

1083
00:50:37,813 --> 00:50:38,613
Speaker 2: to finish up.

1084
00:50:38,653 --> 00:50:40,453
Speaker 3: So if the wee shack is going well.

1085
00:50:40,413 --> 00:50:46,733
Speaker 2: See that that's a glass glass overfloweth person. So a

1086
00:50:46,813 --> 00:50:48,853
Speaker 2: bunch of people saying with the who it was a

1087
00:50:48,893 --> 00:50:52,133
Speaker 2: Georgia that rang before saying that the paint.

1088
00:50:52,413 --> 00:50:53,533
Speaker 3: Master billder guarantee.

1089
00:50:53,773 --> 00:50:57,293
Speaker 2: Yeah, some appealing because the plaster wasn't dry before painted.

1090
00:50:57,453 --> 00:50:58,773
Speaker 2: That's what a lot of people are saying.

1091
00:50:58,773 --> 00:51:01,933
Speaker 3: Right, so that would fall under the master a bull guarantee.

1092
00:51:02,013 --> 00:51:05,613
Speaker 3: But a few texts also coming through saying exactly what

1093
00:51:05,773 --> 00:51:09,253
Speaker 3: that caller was mentioning. The master Bill Garante is not

1094
00:51:09,413 --> 00:51:12,813
Speaker 3: an insurance policy. People rely on it as such, and

1095
00:51:12,973 --> 00:51:15,453
Speaker 3: when they come to try and claim find they run

1096
00:51:15,493 --> 00:51:16,053
Speaker 3: into problems.

1097
00:51:16,253 --> 00:51:17,772
Speaker 2: Right yeah, and this takes to see us. Hey guys,

1098
00:51:17,813 --> 00:51:18,733
Speaker 2: I'm day drinking too.

1099
00:51:20,093 --> 00:51:22,172
Speaker 3: Good on you, yep, good on you, yep, yep. Join

1100
00:51:22,213 --> 00:51:26,493
Speaker 3: the club is the number to call. He doesn't have

1101
00:51:26,573 --> 00:51:28,773
Speaker 3: Carlo or in the in the shaker. I don't think anyway,

1102
00:51:28,773 --> 00:51:29,573
Speaker 3: it smells like chocolate.

1103
00:51:30,213 --> 00:51:33,573
Speaker 2: It's not that I'm drunk, It's just I'm not very

1104
00:51:33,573 --> 00:51:36,813
Speaker 2: good at speaking, which is a problem for a broadcaster.

1105
00:51:37,893 --> 00:51:40,453
Speaker 3: It is twenty past two. Bat very shortly.

1106
00:51:44,813 --> 00:51:49,133
Speaker 1: Matt Heathen, Tyler Adams afternoons call oh eight eighty on

1107
00:51:49,293 --> 00:51:51,493
Speaker 1: News Talk ZB News Talks B.

1108
00:51:51,573 --> 00:51:53,413
Speaker 3: It is twenty three past two. Hey, just a reminder

1109
00:51:53,773 --> 00:51:56,292
Speaker 3: o CR day and there was a twenty five point

1110
00:51:56,373 --> 00:51:59,733
Speaker 3: basis point basis basis point cuts. So we're going to

1111
00:52:00,053 --> 00:52:02,693
Speaker 3: catch up with Liam Dan just at the end of

1112
00:52:02,853 --> 00:52:04,413
Speaker 3: this out. So have you got a question for LIMP

1113
00:52:04,653 --> 00:52:06,533
Speaker 3: Nine to nine two is the text number, And.

1114
00:52:06,533 --> 00:52:09,733
Speaker 2: We're talking about chronic dissatisfaction syndrome when it comes to

1115
00:52:10,373 --> 00:52:15,213
Speaker 2: renovations and new home builds and weighing that off against

1116
00:52:15,573 --> 00:52:18,013
Speaker 2: a new report that says eighty six percent of new

1117
00:52:18,053 --> 00:52:21,292
Speaker 2: home builds end up with a callback to the people

1118
00:52:21,333 --> 00:52:23,212
Speaker 2: that build it to make changes and make fix ups.

1119
00:52:23,493 --> 00:52:25,973
Speaker 3: Yes, Oh, one hundred and eighteen eighty is the number

1120
00:52:26,013 --> 00:52:26,373
Speaker 3: to call.

1121
00:52:26,693 --> 00:52:30,413
Speaker 2: Is it the s Texas is chronic dissatisfactory with women's haircuts?

1122
00:52:30,533 --> 00:52:32,013
Speaker 2: Is beyond belief at hairdresses?

1123
00:52:32,133 --> 00:52:35,973
Speaker 3: Yeah? Well, is that because dogs weren't allowed in hair dresses.

1124
00:52:36,013 --> 00:52:38,133
Speaker 3: They know they are going to be allowed back and

1125
00:52:38,173 --> 00:52:38,773
Speaker 3: from June.

1126
00:52:39,493 --> 00:52:42,373
Speaker 2: You willow to drinking hair dresses. Until recently, Yeah, that's crazy.

1127
00:52:42,573 --> 00:52:44,253
Speaker 2: There was a crazy brook law when found that out.

1128
00:52:44,373 --> 00:52:45,293
Speaker 3: Yeah, I've got.

1129
00:52:45,573 --> 00:52:47,933
Speaker 2: Dissatisfaction with my hair, but i've got a let's not

1130
00:52:47,973 --> 00:52:48,333
Speaker 2: go into it.

1131
00:52:48,573 --> 00:52:50,093
Speaker 3: Now, there's a nice haircut. I mean that's only a

1132
00:52:50,133 --> 00:52:51,213
Speaker 3: week old their haircut, isn't it?

1133
00:52:51,333 --> 00:52:53,093
Speaker 2: Yeah, I know, but I've got two I've got two

1134
00:52:53,173 --> 00:52:53,773
Speaker 2: double crowns.

1135
00:52:54,373 --> 00:52:55,453
Speaker 3: Yes, man, it's a bad things.

1136
00:52:55,533 --> 00:52:57,253
Speaker 2: It's never tidy, sushy.

1137
00:52:57,453 --> 00:52:58,213
Speaker 3: Have I said that right?

1138
00:52:59,013 --> 00:53:01,213
Speaker 5: Yes? Yes, I'm calling from block Huseby.

1139
00:53:01,013 --> 00:53:05,172
Speaker 3: Oh beautiful, beautiful part of the country. Blockhouse. Yes, now

1140
00:53:05,213 --> 00:53:06,053
Speaker 3: you're a painter.

1141
00:53:06,653 --> 00:53:08,693
Speaker 5: And no, no, I've not a pin. I've got a

1142
00:53:08,733 --> 00:53:11,573
Speaker 5: house here and I've got I'd hired a painter called

1143
00:53:12,173 --> 00:53:15,533
Speaker 5: Jacob Painting, an Asian guy, and then I wanted to

1144
00:53:15,613 --> 00:53:18,013
Speaker 5: paint my gouttess. So he gave me a coat to

1145
00:53:18,333 --> 00:53:21,173
Speaker 5: do the two coats of paint. And then what he

1146
00:53:21,253 --> 00:53:25,533
Speaker 5: did is that his men that painted the fash coat.

1147
00:53:25,733 --> 00:53:28,333
Speaker 5: And then on the second I said what about the

1148
00:53:28,413 --> 00:53:30,373
Speaker 5: second code? They said, we have finished the second code.

1149
00:53:30,533 --> 00:53:33,333
Speaker 5: But what they did were there the second code where

1150
00:53:33,453 --> 00:53:35,573
Speaker 5: they touched up the paint where they missed in the

1151
00:53:35,613 --> 00:53:39,253
Speaker 5: fash coat and they said, we have finished the painting

1152
00:53:39,333 --> 00:53:40,413
Speaker 5: and I want the money.

1153
00:53:41,413 --> 00:53:43,853
Speaker 2: Right, yeah that yeah, so just doing touch ups.

1154
00:53:44,253 --> 00:53:47,253
Speaker 3: Yeah yeah, I mean he sounds like a cowboy though

1155
00:53:47,253 --> 00:53:47,973
Speaker 3: it doesn't he sushi.

1156
00:53:48,613 --> 00:53:51,573
Speaker 5: Yes, he's a cowboy. And the name company name is Jacob.

1157
00:53:54,773 --> 00:53:57,853
Speaker 3: You know, we've got to be careful there. Yeah, yep,

1158
00:53:57,893 --> 00:53:59,933
Speaker 3: don't be naming the business names. It's got to be

1159
00:54:00,013 --> 00:54:00,613
Speaker 3: careful here.

1160
00:54:00,893 --> 00:54:02,893
Speaker 2: So what did you do? What did you do around

1161
00:54:02,973 --> 00:54:03,613
Speaker 2: that situation?

1162
00:54:05,173 --> 00:54:07,573
Speaker 5: So you can delete my message that part?

1163
00:54:07,813 --> 00:54:10,213
Speaker 3: Okay, yes, yeah, we can follow that up. Sure, she

1164
00:54:10,333 --> 00:54:11,853
Speaker 3: but we yeah, we just got to be a little

1165
00:54:11,853 --> 00:54:14,013
Speaker 3: bit key for on legal grounds. Yeah, because we're only

1166
00:54:14,093 --> 00:54:15,613
Speaker 3: taking your word for it, and you sound like a

1167
00:54:15,733 --> 00:54:17,253
Speaker 3: very honest blog, I got to say.

1168
00:54:17,213 --> 00:54:21,853
Speaker 2: And unfortunately we're Yeah, anyway, that's that's fine.

1169
00:54:21,893 --> 00:54:22,413
Speaker 6: So what did you do?

1170
00:54:22,533 --> 00:54:25,172
Speaker 2: Did you did you have did you sort it out?

1171
00:54:25,213 --> 00:54:26,613
Speaker 2: Did you have did you have a word?

1172
00:54:27,453 --> 00:54:29,013
Speaker 5: Yes, I had award and I said you have to

1173
00:54:29,093 --> 00:54:31,093
Speaker 5: do the second coat, and he said to me he

1174
00:54:31,133 --> 00:54:33,533
Speaker 5: has done it, and he wanted the money, and then

1175
00:54:33,573 --> 00:54:35,573
Speaker 5: I said, no, I'm going to pay you half because

1176
00:54:35,573 --> 00:54:37,893
Speaker 5: you're going to have job. So he said to me

1177
00:54:38,013 --> 00:54:39,813
Speaker 5: that if you don't pay me, I'm going to take

1178
00:54:39,893 --> 00:54:42,973
Speaker 5: you to the backup and then go to the collection agency.

1179
00:54:43,693 --> 00:54:45,933
Speaker 5: So my wife was here, and then she said, we

1180
00:54:46,013 --> 00:54:47,693
Speaker 5: don't want to arguement and just pay him and just

1181
00:54:47,813 --> 00:54:50,813
Speaker 5: don't call you again. So I paid him because if

1182
00:54:50,893 --> 00:54:53,093
Speaker 5: he goes to the backup and ask for the money,

1183
00:54:53,613 --> 00:54:55,173
Speaker 5: my credit reading will be spoiled.

1184
00:54:55,173 --> 00:54:55,533
Speaker 8: You see.

1185
00:54:55,973 --> 00:54:57,053
Speaker 2: Yeah, that's not good, is that?

1186
00:54:57,893 --> 00:54:57,933
Speaker 16: No?

1187
00:54:58,173 --> 00:54:59,933
Speaker 5: So I paid him, but I never want to see

1188
00:55:00,013 --> 00:55:00,693
Speaker 5: him that anymore.

1189
00:55:00,893 --> 00:55:02,653
Speaker 2: Yeah, yeah, well I wish we could. I wish we

1190
00:55:02,733 --> 00:55:04,413
Speaker 2: could slag him off on you.

1191
00:55:04,733 --> 00:55:07,853
Speaker 3: Yeah, I mean that does sound like a cowboy and

1192
00:55:08,013 --> 00:55:10,813
Speaker 3: was that's a difference, you know where Sure she found

1193
00:55:10,853 --> 00:55:14,053
Speaker 3: that particular painter is what matters. But sure she all

1194
00:55:14,093 --> 00:55:16,973
Speaker 3: the best for that situation. And maybe Andrew can ever

1195
00:55:17,053 --> 00:55:19,453
Speaker 3: we chat with your off here and we'll see if

1196
00:55:19,493 --> 00:55:21,493
Speaker 3: we pass it onto the newsroom. That's probably the best

1197
00:55:21,533 --> 00:55:24,133
Speaker 3: way to deal with that one. A text.

1198
00:55:25,333 --> 00:55:27,333
Speaker 2: I used to have the most boring job in television

1199
00:55:27,413 --> 00:55:32,013
Speaker 2: licensing when I was young. Color and my milkshake when

1200
00:55:32,013 --> 00:55:34,293
Speaker 2: I came back from lunch made the afternoon bearable. You

1201
00:55:34,373 --> 00:55:36,653
Speaker 2: I'm Linda yes, sort of. There's a sort of a

1202
00:55:36,733 --> 00:55:38,533
Speaker 2: side day drinking chat that's coming through.

1203
00:55:39,133 --> 00:55:41,893
Speaker 3: Yeah, and I've got to say the texture that started

1204
00:55:41,933 --> 00:55:45,773
Speaker 3: this off, he's still teaching through. So, dear Texture, I

1205
00:55:45,813 --> 00:55:49,573
Speaker 3: think you're also highly drunk. It's about the fifteenth text

1206
00:55:49,653 --> 00:55:50,413
Speaker 3: you've sent.

1207
00:55:50,333 --> 00:55:54,293
Speaker 2: Throught are you drunk? Another one just came through.

1208
00:55:54,533 --> 00:55:55,692
Speaker 3: There we go, Thank you very much.

1209
00:55:55,853 --> 00:55:57,053
Speaker 6: No, it just is not.

1210
00:55:57,213 --> 00:56:01,493
Speaker 2: I just don't have full use of my tongue in

1211
00:56:01,613 --> 00:56:04,813
Speaker 2: mouth and brain. There's no connection, so it often sounds

1212
00:56:04,853 --> 00:56:07,973
Speaker 2: like I'm drunk. Honestly, if our bosses are listening, I'm

1213
00:56:07,973 --> 00:56:08,333
Speaker 2: not drinking.

1214
00:56:08,493 --> 00:56:10,413
Speaker 3: That's a distinction there. Oh, one hundred and eighty ten

1215
00:56:10,453 --> 00:56:14,693
Speaker 3: eighty is the number to call Alistair. How we go on, fantastic,

1216
00:56:14,813 --> 00:56:15,493
Speaker 3: Welcome to the show.

1217
00:56:16,293 --> 00:56:16,772
Speaker 5: Yeah good.

1218
00:56:16,893 --> 00:56:20,253
Speaker 18: I've been painting for years, and especially on new builds,

1219
00:56:21,093 --> 00:56:23,373
Speaker 18: your second paint job is always the best because you

1220
00:56:23,413 --> 00:56:26,773
Speaker 18: get to fill up all because the house moves when

1221
00:56:26,853 --> 00:56:30,853
Speaker 18: the when they're newly built, So that's where your cracking

1222
00:56:30,893 --> 00:56:31,293
Speaker 18: come from.

1223
00:56:33,133 --> 00:56:36,613
Speaker 3: So with that in mind, you reckon. That's that's part

1224
00:56:36,653 --> 00:56:39,773
Speaker 3: of the number of qullbacks increasing. Or do you think

1225
00:56:39,893 --> 00:56:40,813
Speaker 3: your clients.

1226
00:56:40,493 --> 00:56:43,493
Speaker 18: Are a bit more fuzzish now, especially these days because

1227
00:56:43,493 --> 00:56:45,733
Speaker 18: they built that quick summer timbers sometimes, you know, the

1228
00:56:45,773 --> 00:56:49,133
Speaker 18: framing timber could be green. Yeah, and of course it moves,

1229
00:56:49,573 --> 00:56:52,812
Speaker 18: and that you get you cracking around your scotias, around

1230
00:56:52,853 --> 00:56:55,813
Speaker 18: your door frames, around your window frames, long you skirtings

1231
00:56:56,653 --> 00:56:57,653
Speaker 18: and craking.

1232
00:56:57,773 --> 00:57:00,573
Speaker 3: Clearly paint cracking at an early stage that would be

1233
00:57:00,853 --> 00:57:02,733
Speaker 3: a situation that you would call the trading back for,

1234
00:57:02,813 --> 00:57:05,813
Speaker 3: wouldn't it alistair? Whereas a little bit of paint on

1235
00:57:05,893 --> 00:57:09,133
Speaker 3: the skirting, in my view, wouldn't be a need to

1236
00:57:09,213 --> 00:57:09,732
Speaker 3: call them back.

1237
00:57:10,893 --> 00:57:13,733
Speaker 18: Oh yeah, we get we get called back sometimes like that.

1238
00:57:13,933 --> 00:57:15,493
Speaker 18: That's a good A bit of pain on the skirtings

1239
00:57:15,573 --> 00:57:15,853
Speaker 18: or something.

1240
00:57:16,573 --> 00:57:18,693
Speaker 3: Is that a pain always? You know, if it's just

1241
00:57:18,773 --> 00:57:20,733
Speaker 3: a real If it's just a drop of paint on

1242
00:57:20,773 --> 00:57:23,893
Speaker 3: the skirting and you've done a job that is otherwise exceptional,

1243
00:57:24,493 --> 00:57:26,693
Speaker 3: that's quite a cost to yourself to drive back to

1244
00:57:26,733 --> 00:57:28,733
Speaker 3: the client's house to get out all the tools to

1245
00:57:29,173 --> 00:57:31,773
Speaker 3: you know, solve that little bit of paint on the skirting.

1246
00:57:32,893 --> 00:57:33,093
Speaker 5: Yeah.

1247
00:57:33,133 --> 00:57:34,853
Speaker 18: But if you've done the job properly and checked it over,

1248
00:57:34,933 --> 00:57:36,133
Speaker 18: probably you probably would have seen that.

1249
00:57:36,533 --> 00:57:36,693
Speaker 13: Yeah.

1250
00:57:36,853 --> 00:57:39,293
Speaker 2: Right, So you do that and you run a bit

1251
00:57:39,293 --> 00:57:42,053
Speaker 2: of a let you get the masking tape at the

1252
00:57:42,133 --> 00:57:43,853
Speaker 2: end and go around and mark all the little bits

1253
00:57:43,853 --> 00:57:45,013
Speaker 2: to go back and do before you leave.

1254
00:57:45,773 --> 00:57:48,173
Speaker 18: Yeah yeah, we get we inspected. We put red dots

1255
00:57:48,173 --> 00:57:48,573
Speaker 18: on everything.

1256
00:57:48,693 --> 00:57:49,533
Speaker 2: Yeah yeah.

1257
00:57:50,013 --> 00:57:50,493
Speaker 21: And then.

1258
00:57:51,973 --> 00:57:56,253
Speaker 18: But the standard for like especially these group homes which

1259
00:57:56,253 --> 00:57:58,813
Speaker 18: you're standing five meters back, what's a light and it

1260
00:57:58,933 --> 00:58:03,213
Speaker 18: shines straight on the wall? Right, that's that's the standard

1261
00:58:03,253 --> 00:58:05,013
Speaker 18: that that painter has worked too.

1262
00:58:05,413 --> 00:58:09,093
Speaker 2: Yeah. What's your company, Alistair, We're.

1263
00:58:10,093 --> 00:58:13,773
Speaker 18: We have specialist coatings and painting the new builds, a

1264
00:58:13,853 --> 00:58:14,653
Speaker 18: lot of group homes.

1265
00:58:14,813 --> 00:58:16,853
Speaker 2: All right, I'm trying to get you to give yourself

1266
00:58:16,853 --> 00:58:18,773
Speaker 2: a plug because range.

1267
00:58:18,533 --> 00:58:21,333
Speaker 3: Of specialist cutings, ranger specialist coatings.

1268
00:58:21,413 --> 00:58:25,333
Speaker 2: Yeah, it sounds like you go to tomorrow, there's there's

1269
00:58:25,373 --> 00:58:26,893
Speaker 2: there's those your people to go for. It sounds like

1270
00:58:26,973 --> 00:58:28,293
Speaker 2: they do the thorough job.

1271
00:58:29,133 --> 00:58:30,933
Speaker 18: And it's like people are going to employ a painter.

1272
00:58:31,813 --> 00:58:32,813
Speaker 18: He's a master painter.

1273
00:58:34,133 --> 00:58:36,573
Speaker 2: Do you do you get the situation, Alista, where you

1274
00:58:36,613 --> 00:58:38,613
Speaker 2: finish the job and I've seen this happen before and

1275
00:58:38,693 --> 00:58:41,453
Speaker 2: everything's being cleaned up and then someone just taps a

1276
00:58:42,013 --> 00:58:44,893
Speaker 2: ten liter over and then and then the clean up

1277
00:58:45,013 --> 00:58:47,293
Speaker 2: is just an absolute nightm Yeah.

1278
00:58:47,693 --> 00:58:50,333
Speaker 18: Yeah, But if the you's a master painter, because master

1279
00:58:50,413 --> 00:58:54,213
Speaker 18: painter has got a guarantee, right, And if you don't

1280
00:58:54,213 --> 00:58:55,813
Speaker 18: get any satisfaction with a painter, you can go to

1281
00:58:55,893 --> 00:59:00,413
Speaker 18: the master painters, right, and it'll go to a tribune

1282
00:59:00,493 --> 00:59:03,173
Speaker 18: or something. But the painter won't come and come back

1283
00:59:03,213 --> 00:59:05,053
Speaker 18: and fix it. They'll engage, you know, the painters to

1284
00:59:05,333 --> 00:59:10,373
Speaker 18: fix it. Yeah, you covered that way. Yeah, there's a

1285
00:59:10,413 --> 00:59:11,693
Speaker 18: lot of furs out there.

1286
00:59:11,933 --> 00:59:15,373
Speaker 2: Okay, there you go. If you're in timrou then it's rangers. Yeah,

1287
00:59:15,493 --> 00:59:18,413
Speaker 2: good on you. The guy that rang up before who

1288
00:59:18,493 --> 00:59:20,013
Speaker 2: had the problem with the cowboy painter. Isn't there a

1289
00:59:20,093 --> 00:59:21,813
Speaker 2: website he can go to where he can enter the

1290
00:59:21,853 --> 00:59:23,973
Speaker 2: details of the painter? I think they have a build

1291
00:59:24,013 --> 00:59:25,773
Speaker 2: one too. Isn't there no more cowboys? Was that a

1292
00:59:25,853 --> 00:59:27,813
Speaker 2: site that I remember reading about that? At some point

1293
00:59:27,853 --> 00:59:28,413
Speaker 2: we'll look it up.

1294
00:59:28,413 --> 00:59:30,773
Speaker 3: I think you're right. Yeah, no cowboys dot co dot

1295
00:59:31,013 --> 00:59:31,253
Speaker 3: n Z.

1296
00:59:31,933 --> 00:59:32,053
Speaker 5: Oh.

1297
00:59:32,133 --> 00:59:35,013
Speaker 3: No, let's find a trade trades person you can trust.

1298
00:59:35,573 --> 00:59:37,093
Speaker 3: But we will find that website.

1299
00:59:36,973 --> 00:59:39,173
Speaker 2: And look all these people that textually matter you high No,

1300
00:59:40,293 --> 00:59:42,053
Speaker 2: and this person the text have you taken mushrooms?

1301
00:59:42,093 --> 00:59:42,133
Speaker 10: No?

1302
00:59:42,573 --> 00:59:43,653
Speaker 2: I just can't talk properly.

1303
00:59:43,893 --> 00:59:45,413
Speaker 3: Okay, it's all it is.

1304
00:59:45,493 --> 00:59:48,973
Speaker 2: That's all it is. It's not their deep headlines and

1305
00:59:49,133 --> 00:59:51,973
Speaker 2: raylans nothing sinister. It's a fast and competence.

1306
00:59:52,253 --> 00:59:53,893
Speaker 3: First to Raylene is coming up.

1307
00:59:56,333 --> 00:59:59,973
Speaker 11: Us talks the headlines with blue bubble taxis it's no

1308
01:00:00,173 --> 01:00:03,133
Speaker 11: trouble with a blue bubble. The Reserve Bank has cut

1309
01:00:03,213 --> 01:00:06,453
Speaker 11: the official cash rate twenty five basis points to three

1310
01:00:06,533 --> 01:00:09,613
Speaker 11: point twenty five percent, making at the lowest it's been

1311
01:00:09,693 --> 01:00:13,693
Speaker 11: since August twenty twenty two. Wellington's mayor says the Prime

1312
01:00:13,733 --> 01:00:17,213
Speaker 11: Minister should look at his policy choices like slashing pay

1313
01:00:17,293 --> 01:00:20,533
Speaker 11: for women on low incomes and the school lunch program.

1314
01:00:21,133 --> 01:00:25,053
Speaker 11: Chris Luckson criticized the Capital's council today, saying it needs

1315
01:00:25,133 --> 01:00:30,333
Speaker 11: less political ideology and more common sense. Money from budget

1316
01:00:30,373 --> 01:00:33,293
Speaker 11: twenty twenty five is going into a new emergency department

1317
01:00:33,373 --> 01:00:36,533
Speaker 11: for Wellington Hospital and one hundred and twenty six more

1318
01:00:36,573 --> 01:00:39,813
Speaker 11: beds in one hundred and sixty one million is going

1319
01:00:39,893 --> 01:00:43,693
Speaker 11: into school property in Canterbury, including new schools in Hallswell

1320
01:00:43,773 --> 01:00:48,053
Speaker 11: and Lincoln Land in Prebleton, and one hundred and three classrooms.

1321
01:00:49,133 --> 01:00:53,853
Speaker 11: Cabinet scraping, hairdressing rules and inspections, saying it lets Salon's

1322
01:00:53,893 --> 01:00:58,493
Speaker 11: focus on cuts not compliance from July and the government's

1323
01:00:58,493 --> 01:01:02,613
Speaker 11: allocating one million dollars over four years for Pacific wardens

1324
01:01:02,693 --> 01:01:07,933
Speaker 11: in Auckland kewe Oat Milk Company, Land's major Australian supermarket deal.

1325
01:01:08,333 --> 01:01:10,813
Speaker 11: Find out more at in zend here all premium. Back

1326
01:01:10,853 --> 01:01:12,253
Speaker 11: to Matt Heath and Tyler Adams.

1327
01:01:12,373 --> 01:01:14,373
Speaker 3: Thank you very much, ray Lean, and we're talking about

1328
01:01:14,413 --> 01:01:15,293
Speaker 3: Trady callbacks.

1329
01:01:15,613 --> 01:01:15,853
Speaker 14: Yeah.

1330
01:01:16,733 --> 01:01:19,453
Speaker 2: I've just been watching Emmanuel mcron getting smacked in the

1331
01:01:19,493 --> 01:01:23,693
Speaker 2: face by his wife on a plane. It's a couple

1332
01:01:23,693 --> 01:01:25,013
Speaker 2: of days ago, but let's just go and gave.

1333
01:01:24,933 --> 01:01:26,413
Speaker 3: It a fresh I'll love a good slap, don't they.

1334
01:01:26,413 --> 01:01:28,693
Speaker 2: It's pretty funny. He gets slept in the face, he

1335
01:01:28,733 --> 01:01:30,533
Speaker 2: doesn't realize that the cameras are on the door of

1336
01:01:30,533 --> 01:01:32,453
Speaker 2: the planes open and then he looks over and the

1337
01:01:32,493 --> 01:01:36,773
Speaker 2: interest the old Macron. It's pretty funny. Okay, this says Matt.

1338
01:01:36,813 --> 01:01:37,653
Speaker 2: Have you got a brain worm?

1339
01:01:37,733 --> 01:01:37,773
Speaker 5: No?

1340
01:01:38,093 --> 01:01:39,853
Speaker 2: As I said before, I'm not drunk and I'm not high,

1341
01:01:40,333 --> 01:01:43,613
Speaker 2: and I don't have a brainworm. I just can't articulate myself.

1342
01:01:43,653 --> 01:01:44,933
Speaker 3: It's just temporary regression.

1343
01:01:45,653 --> 01:01:48,893
Speaker 2: I can't articulate myself very well, Taylor, Tyler, there you go.

1344
01:01:49,213 --> 01:01:52,093
Speaker 2: There's another example. Tyler, you obviously haven't built a house before.

1345
01:01:52,133 --> 01:01:53,973
Speaker 2: If you are paying big money for any work, you

1346
01:01:54,093 --> 01:01:56,773
Speaker 2: expect a quality finish. Yeah, I mean you can expect

1347
01:01:56,773 --> 01:02:00,773
Speaker 2: the quality finish, But is it realistic to think that

1348
01:02:00,813 --> 01:02:05,093
Speaker 2: will be absolutely no mistakes, absolutely no callbacks.

1349
01:02:05,213 --> 01:02:07,613
Speaker 3: But I think I spend we spend eight thousand dollars,

1350
01:02:07,733 --> 01:02:10,213
Speaker 3: no more than the ten thousand dollars on the bathroom

1351
01:02:10,253 --> 01:02:12,933
Speaker 3: reno down in Chrosty. That's big money. And that was

1352
01:02:13,013 --> 01:02:14,693
Speaker 3: where there was a tiny little bit of paint on

1353
01:02:14,733 --> 01:02:16,933
Speaker 3: the skirtings. And I didn't mind that because the trades

1354
01:02:17,053 --> 01:02:20,773
Speaker 3: and the bathroom specialist did such a great job that

1355
01:02:20,853 --> 01:02:21,533
Speaker 3: I was okay with it.

1356
01:02:21,653 --> 01:02:22,973
Speaker 2: But you tried to fix some of it. And this

1357
01:02:23,093 --> 01:02:25,053
Speaker 2: Texas is on a new build, you may compromise your

1358
01:02:25,093 --> 01:02:26,733
Speaker 2: guarantee if you try to fix things yourself.

1359
01:02:26,853 --> 01:02:28,613
Speaker 3: Yeah, that is a very very fair point, and I

1360
01:02:28,653 --> 01:02:29,333
Speaker 3: think I made it worse.

1361
01:02:29,413 --> 01:02:31,333
Speaker 2: And this Texas says high I work in the flooring

1362
01:02:31,373 --> 01:02:35,493
Speaker 2: in a steak quantifying and quoting. I recently went to

1363
01:02:35,613 --> 01:02:38,053
Speaker 2: measure a property where they had just finished painting the house.

1364
01:02:38,093 --> 01:02:40,493
Speaker 2: I walked in and the owner had put tiny posted

1365
01:02:40,773 --> 01:02:43,853
Speaker 2: stickers wherever he thought there were paint and perfections. There

1366
01:02:43,853 --> 01:02:48,093
Speaker 2: would have been approximately two hundred stickers floor to ceiling.

1367
01:02:48,733 --> 01:02:50,653
Speaker 2: I've never seen anything like it. I priced the job

1368
01:02:50,733 --> 01:02:53,333
Speaker 2: so high that he would never go ahead and by quote,

1369
01:02:53,613 --> 01:02:55,893
Speaker 2: as I know, he would be a night mere climate.

1370
01:02:56,493 --> 01:02:56,853
Speaker 1: There you go.

1371
01:02:57,533 --> 01:03:00,773
Speaker 2: So two hundred post it notes a rome because you can't,

1372
01:03:00,853 --> 01:03:02,973
Speaker 2: as someone was saying before, if you look at a wall,

1373
01:03:03,693 --> 01:03:07,613
Speaker 2: then you will spot in perfections because it's not three

1374
01:03:07,693 --> 01:03:10,893
Speaker 2: D print, it's hand crafted. So that's what I'm talking

1375
01:03:10,933 --> 01:03:14,293
Speaker 2: about with this CDs, this chronic dissatisfaction syndrome that some

1376
01:03:14,373 --> 01:03:14,773
Speaker 2: people have.

1377
01:03:14,933 --> 01:03:15,653
Speaker 3: It's getting worse.

1378
01:03:15,733 --> 01:03:17,653
Speaker 2: You know, they can't they you know, we've got to

1379
01:03:17,693 --> 01:03:20,733
Speaker 2: accept that life comes with imperfections. We would hate it

1380
01:03:20,853 --> 01:03:22,493
Speaker 2: to be perfect. We've got to fight against that.

1381
01:03:22,613 --> 01:03:26,093
Speaker 3: That's what AI wants, exactly, fight the power. Yeah, exactly.

1382
01:03:26,693 --> 01:03:27,613
Speaker 2: Pro Welcome to the show.

1383
01:03:28,893 --> 01:03:29,813
Speaker 22: Hey, how are you guys?

1384
01:03:30,133 --> 01:03:31,973
Speaker 3: Very good? So you own a building company?

1385
01:03:33,133 --> 01:03:35,813
Speaker 22: Yes, my husband and I do. He's the main builder.

1386
01:03:35,893 --> 01:03:37,813
Speaker 22: We've got a couple of employees.

1387
01:03:37,413 --> 01:03:38,573
Speaker 12: And I work in the office.

1388
01:03:38,813 --> 01:03:42,693
Speaker 3: Fantastic, great to chat with you. So callbacks or as

1389
01:03:42,813 --> 01:03:48,053
Speaker 3: Matt calls it, CDs chronic dissatisfaction syndrome. Is is it

1390
01:03:48,093 --> 01:03:51,253
Speaker 3: getting worse, I don't think.

1391
01:03:51,373 --> 01:03:51,413
Speaker 15: So.

1392
01:03:51,613 --> 01:03:55,893
Speaker 22: We always have really really great relationships with our customers

1393
01:03:55,973 --> 01:03:59,453
Speaker 22: and I think one of your previous callers when that

1394
01:03:59,573 --> 01:04:04,053
Speaker 22: said communication is key, it's yeah, it absolutely is key,

1395
01:04:04,253 --> 01:04:06,133
Speaker 22: and we've yeah, I mean a lot of our clients

1396
01:04:06,133 --> 01:04:09,973
Speaker 22: are still friends of ours and yeah. So if we

1397
01:04:10,093 --> 01:04:14,493
Speaker 22: have had a callback, which yeah, we've had that, happy

1398
01:04:14,573 --> 01:04:17,613
Speaker 22: to go and fix it up and make sure that

1399
01:04:17,933 --> 01:04:20,213
Speaker 22: they're really satisfied with the work that we're done for them.

1400
01:04:21,053 --> 01:04:24,533
Speaker 2: So is that text messaging or just talking on site?

1401
01:04:26,533 --> 01:04:28,733
Speaker 22: Definitely talking on site, having a walk through at the

1402
01:04:28,813 --> 01:04:31,413
Speaker 22: end of the job and pointing it out and then

1403
01:04:31,453 --> 01:04:33,893
Speaker 22: once the times have moved in. I think the painter

1404
01:04:34,013 --> 01:04:37,773
Speaker 22: said before, houses do move and you know, and that's true.

1405
01:04:37,973 --> 01:04:41,133
Speaker 22: So yeah, just going back and fixing anything that they're

1406
01:04:41,173 --> 01:04:45,533
Speaker 22: not one hundred satisfied with were We're a very small

1407
01:04:45,573 --> 01:04:48,813
Speaker 22: building company. We don't do home group homes or we

1408
01:04:48,893 --> 01:04:51,493
Speaker 22: don't do labor only. We only do work for ourselves.

1409
01:04:52,893 --> 01:04:56,493
Speaker 2: So you know, have you ever quoted Have you ever

1410
01:04:56,573 --> 01:04:59,333
Speaker 2: quoted a job talking to the client and thought this

1411
01:04:59,533 --> 01:05:01,613
Speaker 2: person is going to be a night where I don't

1412
01:05:01,613 --> 01:05:02,333
Speaker 2: want to work with them.

1413
01:05:03,613 --> 01:05:08,693
Speaker 22: Yeah, yeah, we have. I mean we've only been. We've

1414
01:05:08,693 --> 01:05:12,413
Speaker 22: been in dozeness since twenty twenty, and we've learned that, Yeah,

1415
01:05:13,013 --> 01:05:16,133
Speaker 22: they can choose our clients most you know, most people

1416
01:05:16,293 --> 01:05:17,333
Speaker 22: we are more than happy.

1417
01:05:17,093 --> 01:05:17,573
Speaker 12: To work for us.

1418
01:05:17,653 --> 01:05:19,373
Speaker 13: But yeah, we we do.

1419
01:05:21,253 --> 01:05:21,293
Speaker 20: So.

1420
01:05:21,493 --> 01:05:24,333
Speaker 2: Yeah, as the text weary without the two hundred post

1421
01:05:24,413 --> 01:05:26,613
Speaker 2: it notes, a room people exist.

1422
01:05:26,813 --> 01:05:27,813
Speaker 3: That is frightening, isn't it?

1423
01:05:27,893 --> 01:05:32,013
Speaker 22: Oh my god, there's there's over kill, god and hate.

1424
01:05:32,093 --> 01:05:33,253
Speaker 22: I feel sorry for the paint.

1425
01:05:33,133 --> 01:05:35,933
Speaker 3: There walking into some sort of insane asylum, isn't it.

1426
01:05:35,973 --> 01:05:38,933
Speaker 3: We're just these post it notes scattered over all the

1427
01:05:39,013 --> 01:05:40,013
Speaker 3: walls and what they.

1428
01:05:40,413 --> 01:05:43,853
Speaker 2: Oh my gosh, you guys got one of those one

1429
01:05:43,853 --> 01:05:47,053
Speaker 2: of those jewelers magnifying glasses and just looking for a

1430
01:05:47,093 --> 01:05:48,293
Speaker 2: slight glimus on the walls.

1431
01:05:48,613 --> 01:05:50,933
Speaker 3: Yeah, you guys sound grateful. Do you want to do

1432
01:05:50,973 --> 01:05:52,573
Speaker 3: you want to give you your company a bit of

1433
01:05:52,573 --> 01:05:53,053
Speaker 3: a shout out?

1434
01:05:54,253 --> 01:05:57,613
Speaker 22: Sure? We live in christ Fish Space in Selwyn, and

1435
01:05:57,733 --> 01:06:00,173
Speaker 22: we're called dark Horse Building, dark Horse Building.

1436
01:06:00,453 --> 01:06:02,733
Speaker 2: Fantastic, all right, dark Horse Building, Thank you for cool

1437
01:06:02,773 --> 01:06:04,133
Speaker 2: prow You guys sound fantastic.

1438
01:06:05,773 --> 01:06:08,733
Speaker 3: Eighty ten eighty is the number to call, and if

1439
01:06:08,773 --> 01:06:10,413
Speaker 3: you want to say the text nine two ninety two,

1440
01:06:10,453 --> 01:06:12,213
Speaker 3: we'll get to some of those very shortly. It is

1441
01:06:13,693 --> 01:06:14,293
Speaker 3: just the one right now.

1442
01:06:14,773 --> 01:06:16,213
Speaker 2: I just want to read this one out because it's

1443
01:06:16,293 --> 01:06:18,013
Speaker 2: some kind of deeper meaning that people might be able

1444
01:06:18,053 --> 01:06:20,653
Speaker 2: to explain to me. If you can't lie in clover

1445
01:06:20,773 --> 01:06:23,053
Speaker 2: and look up at the clouds, then there's something wrong

1446
01:06:23,093 --> 01:06:23,613
Speaker 2: with your lawn.

1447
01:06:24,253 --> 01:06:25,013
Speaker 3: Sounds poetic.

1448
01:06:25,173 --> 01:06:27,013
Speaker 2: I think, I think that, I think that might be

1449
01:06:27,053 --> 01:06:29,213
Speaker 2: a deeper meaning into the conversation we're having. And I

1450
01:06:29,293 --> 01:06:31,573
Speaker 2: appreciate the text. They'll just try and unpack it.

1451
01:06:31,893 --> 01:06:34,093
Speaker 3: We need more. It sounds good, but we need more.

1452
01:06:35,093 --> 01:06:36,813
Speaker 2: If you can't lie in the clover and look up

1453
01:06:36,813 --> 01:06:38,973
Speaker 2: at the clouds, then there's something wrong with your lawn.

1454
01:06:39,493 --> 01:06:41,933
Speaker 2: It feels meaningful. It feels very meaningful.

1455
01:06:42,133 --> 01:06:46,013
Speaker 3: Twenty to one, The issues that affect you, and a

1456
01:06:46,093 --> 01:06:47,213
Speaker 3: bit of fun along the way.

1457
01:06:47,493 --> 01:06:50,413
Speaker 1: Matt Heath and Tyler Adams Afternoons news talk.

1458
01:06:50,493 --> 01:06:54,573
Speaker 3: Say'd be very good afternoon jide is seventeen to two three.

1459
01:06:54,693 --> 01:06:58,413
Speaker 3: We're talking about callbacks for trades. It appears to be increasing.

1460
01:06:58,733 --> 01:07:03,333
Speaker 3: So is our general satisfaction a lot lower? Or is

1461
01:07:03,453 --> 01:07:05,773
Speaker 3: the quality of the trades work lower? Eight hundred eighty

1462
01:07:05,813 --> 01:07:06,173
Speaker 3: ten eighty.

1463
01:07:06,693 --> 01:07:09,293
Speaker 2: This text says, thank you guys. I'm a painted plaster

1464
01:07:09,413 --> 01:07:12,253
Speaker 2: over twenty five years. The perfect job does not exist.

1465
01:07:12,773 --> 01:07:14,973
Speaker 2: I got called back once spent the first ten minutes

1466
01:07:15,013 --> 01:07:18,333
Speaker 2: with a customer with critical lighting to find a blemish

1467
01:07:18,413 --> 01:07:20,853
Speaker 2: as big as my pinky nail over a one hundred

1468
01:07:20,853 --> 01:07:23,733
Speaker 2: and eighty square home. You get the gist. Some people

1469
01:07:23,893 --> 01:07:27,733
Speaker 2: are just insane. They are. It's right, you fat, You

1470
01:07:27,813 --> 01:07:30,093
Speaker 2: got a factor in. You got a factor in a

1471
01:07:30,213 --> 01:07:32,733
Speaker 2: less than a more than zero percentage of those eighty

1472
01:07:32,773 --> 01:07:37,573
Speaker 2: six percent people with chronic dissatisfaction syndrome that will never

1473
01:07:37,613 --> 01:07:38,373
Speaker 2: be happy with anything.

1474
01:07:38,653 --> 01:07:39,973
Speaker 3: And how do you price that in? Is that an

1475
01:07:40,013 --> 01:07:41,573
Speaker 3: extra ten percent? I don't know.

1476
01:07:41,773 --> 01:07:43,493
Speaker 2: Oh wait, I had anagum with my sister about this

1477
01:07:43,533 --> 01:07:45,013
Speaker 2: because she sent a coffee back and I said, we're

1478
01:07:45,053 --> 01:07:47,373
Speaker 2: not here, We're here to spend time together. It's not

1479
01:07:47,413 --> 01:07:50,613
Speaker 2: about having the perfect coffee. It's about the Coffee's irrelevant

1480
01:07:50,653 --> 01:07:52,853
Speaker 2: to this us getting together to spend time together.

1481
01:07:53,013 --> 01:07:55,533
Speaker 3: Yeah, what kind of coffee was it?

1482
01:07:56,213 --> 01:08:00,133
Speaker 2: She has some fancive bloody coffee. Wasn't quite exactly?

1483
01:08:00,173 --> 01:08:03,213
Speaker 3: It wasn't Marcher? Was it sick of scene March? I know,

1484
01:08:03,533 --> 01:08:05,493
Speaker 3: with all these Marcher drinks, come's.

1485
01:08:05,173 --> 01:08:07,013
Speaker 2: Like you're with your big brother. Yeah, you know, just

1486
01:08:07,093 --> 01:08:10,293
Speaker 2: show me. This is Bob Dean time quantity exactly. The

1487
01:08:10,333 --> 01:08:11,813
Speaker 2: coffee is just a ruse to get here.

1488
01:08:11,933 --> 01:08:13,493
Speaker 3: Yeah, yeah, that feels good to get off you.

1489
01:08:13,973 --> 01:08:19,652
Speaker 2: Yeah, it's terrible chronic dissatisfaction system syndrome. My little sister. Anyway,

1490
01:08:19,693 --> 01:08:24,173
Speaker 2: Hello Mark, Hello, imagine love you. Hey Mark, welcome to

1491
01:08:24,213 --> 01:08:24,532
Speaker 2: the show.

1492
01:08:26,333 --> 01:08:26,452
Speaker 11: Hi.

1493
01:08:26,933 --> 01:08:29,652
Speaker 3: So you you're a body, corporate cheer. You deal with

1494
01:08:29,973 --> 01:08:30,692
Speaker 3: a lot of trades.

1495
01:08:31,692 --> 01:08:34,653
Speaker 15: Yeah, yeah, and I just wanted to speak from that perspective,

1496
01:08:35,452 --> 01:08:38,213
Speaker 15: and I guess no surprises. It's a bit of a

1497
01:08:38,293 --> 01:08:43,093
Speaker 15: mixed bag. But what I've found on a couple of

1498
01:08:43,133 --> 01:08:45,812
Speaker 15: occasions with recent work that we've had done is that

1499
01:08:47,053 --> 01:08:49,932
Speaker 15: you know, the quote looks okay, and then you find

1500
01:08:50,013 --> 01:08:53,213
Speaker 15: that the guys are cutting corners, and I'm thinking that

1501
01:08:53,333 --> 01:08:56,572
Speaker 15: that's probably to maybe squeeze a bit more profit out

1502
01:08:56,612 --> 01:08:59,452
Speaker 15: of the out of the job. But it's it's a

1503
01:09:00,133 --> 01:09:06,093
Speaker 15: it's short sighted because unfortunately for for for them, I

1504
01:09:06,213 --> 01:09:09,933
Speaker 15: live in I live in the building, so they you know,

1505
01:09:09,973 --> 01:09:13,372
Speaker 15: they get they get called back to fix it up.

1506
01:09:13,572 --> 01:09:17,572
Speaker 8: And but if a mixed bag.

1507
01:09:17,973 --> 01:09:21,213
Speaker 15: I've had some smaller companies, you know, like do electrical

1508
01:09:21,333 --> 01:09:25,173
Speaker 15: work and in that in the common area and they've

1509
01:09:25,253 --> 01:09:31,893
Speaker 15: been absolutely excellent. Then I've had one big company with

1510
01:09:32,053 --> 01:09:35,932
Speaker 15: a you know, a well known name do some work

1511
01:09:36,013 --> 01:09:40,293
Speaker 15: for us, and they get called back because I think

1512
01:09:41,893 --> 01:09:45,132
Speaker 15: sometimes and that that contract was worth over one hundred grand,

1513
01:09:46,452 --> 01:09:52,213
Speaker 15: and I think they the supervision is not there, you know,

1514
01:09:52,492 --> 01:09:57,572
Speaker 15: and it's like your your paint, your paint job, Tyler,

1515
01:09:57,652 --> 01:10:00,532
Speaker 15: you know where you were not You were happy with

1516
01:10:01,372 --> 01:10:04,452
Speaker 15: with it basically. But again, as a comment was made

1517
01:10:04,492 --> 01:10:06,692
Speaker 15: by one of your tradees you phoned in was that,

1518
01:10:07,652 --> 01:10:09,532
Speaker 15: you know, if they're quite we control and people are

1519
01:10:09,612 --> 01:10:14,092
Speaker 15: checking the job and it's done in a workman like fashion.

1520
01:10:14,532 --> 01:10:18,173
Speaker 15: You know, that sort of thing shouldn't shouldn't happen. Of

1521
01:10:18,253 --> 01:10:20,253
Speaker 15: course on a body court you're talking about a much

1522
01:10:20,333 --> 01:10:23,973
Speaker 15: bigger scale. And also you're talking about people that have

1523
01:10:24,053 --> 01:10:26,852
Speaker 15: got investments in the building as well as people who

1524
01:10:27,173 --> 01:10:29,492
Speaker 15: live in the building. So yeah, you know you've got

1525
01:10:29,572 --> 01:10:33,492
Speaker 15: to you've got a responsibility to make sure that they're

1526
01:10:33,532 --> 01:10:36,572
Speaker 15: getting value for money and that you know, the work

1527
01:10:36,652 --> 01:10:39,772
Speaker 15: that's done today is not going to fail, you know,

1528
01:10:39,893 --> 01:10:42,692
Speaker 15: prematurely down down the line duty.

1529
01:10:42,812 --> 01:10:45,253
Speaker 2: I wonder I want to mark how much of it

1530
01:10:45,412 --> 01:10:48,133
Speaker 2: as people cutting corners and the pressure that is on

1531
01:10:48,213 --> 01:10:50,173
Speaker 2: a lot of these tradees. You'll have people working and

1532
01:10:50,213 --> 01:10:51,772
Speaker 2: I've seen it before and they've got their boss on

1533
01:10:51,812 --> 01:10:53,812
Speaker 2: the phone, what are you doing there? We need you

1534
01:10:53,933 --> 01:10:56,213
Speaker 2: over at the other place. Where are you now? And

1535
01:10:56,572 --> 01:10:58,572
Speaker 2: they're going, well, okay, we've just got to get this.

1536
01:10:58,732 --> 01:11:00,492
Speaker 2: You know that there's a lot of time pressure on

1537
01:11:00,812 --> 01:11:01,572
Speaker 2: these people as well.

1538
01:11:02,133 --> 01:11:06,732
Speaker 15: So your other trade you mentioned communication, and that's another thing,

1539
01:11:06,853 --> 01:11:10,372
Speaker 15: you know. I I feel I'm a pretty reasonable sort

1540
01:11:10,372 --> 01:11:12,372
Speaker 15: of guy. As long as I'm kept informed about what's

1541
01:11:12,452 --> 01:11:14,932
Speaker 15: going going on, you know, then we can work through

1542
01:11:15,133 --> 01:11:18,812
Speaker 15: issues as they arise and the like. But the last

1543
01:11:18,812 --> 01:11:23,492
Speaker 15: thing you want is people, you know, leaving and leaving

1544
01:11:23,532 --> 01:11:26,532
Speaker 15: a mess behind. Yeah, and then you've got to call

1545
01:11:26,612 --> 01:11:32,253
Speaker 15: them back. Yeah, So I generally try to hold back

1546
01:11:33,213 --> 01:11:38,692
Speaker 15: the last payment just in case, you know, But there

1547
01:11:38,772 --> 01:11:42,852
Speaker 15: are difficulties in doing that, particularly depending on the on

1548
01:11:42,933 --> 01:11:44,893
Speaker 15: the term of the contract that you've signed up to.

1549
01:11:45,093 --> 01:11:49,053
Speaker 15: But yeah, but yeah, I think it's a mixed bag.

1550
01:11:49,173 --> 01:11:52,652
Speaker 15: But there's some really good, good guys out there do

1551
01:11:52,732 --> 01:11:56,652
Speaker 15: a really good job for good price, and and i'd

1552
01:11:56,732 --> 01:11:58,452
Speaker 15: like to think that they're the majority.

1553
01:11:58,652 --> 01:11:59,852
Speaker 2: Yeah, yeah, thanks for cal Mark.

1554
01:12:00,053 --> 01:12:02,173
Speaker 3: And it's a fair enough point as well, and you know,

1555
01:12:02,333 --> 01:12:05,732
Speaker 3: the cleaning up a bit of paint on the scooting

1556
01:12:05,772 --> 01:12:08,213
Speaker 3: boards in our house. That was because, as I've said,

1557
01:12:08,452 --> 01:12:10,852
Speaker 3: context is important here. These guys did me a solid.

1558
01:12:10,853 --> 01:12:12,812
Speaker 3: They got rid of mind Sync great for free, a

1559
01:12:12,893 --> 01:12:14,932
Speaker 3: couple of extra jobs, so I wasn't going to nickel

1560
01:12:14,973 --> 01:12:16,133
Speaker 3: and die them on in a little bit of paint

1561
01:12:16,173 --> 01:12:20,572
Speaker 3: on the scooting but fair enough to Daniel were yeah,

1562
01:12:20,612 --> 01:12:22,053
Speaker 3: good ay boys on good mate.

1563
01:12:23,372 --> 01:12:26,532
Speaker 23: Yeah, I'm another Frisian, but I won't I don't want

1564
01:12:26,572 --> 01:12:29,333
Speaker 23: to mention the firm, very ripetal firm in the city,

1565
01:12:29,372 --> 01:12:30,253
Speaker 23: which I won't mention either.

1566
01:12:30,333 --> 01:12:34,253
Speaker 13: But yeah, firstly, I guess there's definitely.

1567
01:12:34,013 --> 01:12:37,213
Speaker 23: Trauma Shane, especially with new builds, and there is a

1568
01:12:37,293 --> 01:12:39,293
Speaker 23: lot of pressure on and that can often create a

1569
01:12:40,293 --> 01:12:43,173
Speaker 23: better conflict, I guess, so that I definitely back up that.

1570
01:12:43,372 --> 01:12:46,492
Speaker 23: But I've got a funny story where we had a

1571
01:12:46,572 --> 01:12:50,892
Speaker 23: client that was buying houses, doing them up in stages

1572
01:12:51,492 --> 01:12:55,572
Speaker 23: and every project I'd winge about the account and so

1573
01:12:55,692 --> 01:12:57,173
Speaker 23: the boss would knock it down a bit for them

1574
01:12:57,293 --> 01:13:00,052
Speaker 23: getting happy and this, like I say, it was several projects,

1575
01:13:00,053 --> 01:13:02,213
Speaker 23: every house, several houses, and then they got to a

1576
01:13:02,293 --> 01:13:05,173
Speaker 23: new build. My boss thought, right, that's that I don't

1577
01:13:05,173 --> 01:13:06,532
Speaker 23: want anything to do with this. So you did that

1578
01:13:06,652 --> 01:13:09,772
Speaker 23: quote and put it twenty five percent on top. Well

1579
01:13:09,853 --> 01:13:10,253
Speaker 23: what happened?

1580
01:13:11,053 --> 01:13:16,812
Speaker 3: Well they paid it? Yeah, Well there you go. Yeah,

1581
01:13:17,612 --> 01:13:21,532
Speaker 3: I mean, yeah, yeah, yeah, I mean But that that

1582
01:13:21,692 --> 01:13:24,732
Speaker 3: says it all though, doesn't it, Daniel, That you know

1583
01:13:24,893 --> 01:13:28,013
Speaker 3: that that particular client trying to screw you down but

1584
01:13:28,133 --> 01:13:30,452
Speaker 3: got a bit of payback in the which they deserve.

1585
01:13:30,492 --> 01:13:31,973
Speaker 3: But that's what it feels like with a lot of

1586
01:13:32,293 --> 01:13:34,093
Speaker 3: people out there that we all know. Times are tough

1587
01:13:34,173 --> 01:13:36,293
Speaker 3: and a particularly tough for traders. You guys are doing

1588
01:13:36,333 --> 01:13:39,492
Speaker 3: the beast you can, but unfortunately some clients out there

1589
01:13:39,532 --> 01:13:42,173
Speaker 3: appear to be trying to yeah, trying to screw you down,

1590
01:13:42,173 --> 01:13:45,053
Speaker 3: which is just unfair. Cheers, mate, have a good one.

1591
01:13:45,772 --> 01:13:47,812
Speaker 2: So before I was talking about that that person that

1592
01:13:47,893 --> 01:13:49,612
Speaker 2: texts it in and I've been trying to work out

1593
01:13:49,652 --> 01:13:52,133
Speaker 2: what they meant when they text and what if you

1594
01:13:52,213 --> 01:13:54,412
Speaker 2: can if you can't lie in the clover and look

1595
01:13:54,492 --> 01:13:57,213
Speaker 2: up at the clouds, then there's something wrong with your lawn.

1596
01:13:57,973 --> 01:13:59,932
Speaker 2: What I think I've got to the botle been thinking about.

1597
01:13:59,933 --> 01:14:02,412
Speaker 2: It's been chewing me out. I think it means if

1598
01:14:02,812 --> 01:14:07,732
Speaker 2: you can't relax and lie down and enjoy yourself and

1599
01:14:07,812 --> 01:14:10,532
Speaker 2: look at something as simple as and peaceful as watching

1600
01:14:10,572 --> 01:14:14,013
Speaker 2: the clouds. Then then there's something wrong with you, not

1601
01:14:14,333 --> 01:14:18,972
Speaker 2: not with the place that you're at lawns. So essentially

1602
01:14:19,173 --> 01:14:23,452
Speaker 2: it plays background to the chronic dissatisfaction syndrome, where you know,

1603
01:14:23,893 --> 01:14:26,213
Speaker 2: if you are uncomfortable where you are and uncomfortable with

1604
01:14:26,213 --> 01:14:29,452
Speaker 2: yourself and unable to enjoy things, then you will find

1605
01:14:30,253 --> 01:14:31,852
Speaker 2: things that annoy you.

1606
01:14:32,133 --> 01:14:34,253
Speaker 3: That makes a lot of sense. I mean, I just

1607
01:14:34,412 --> 01:14:36,932
Speaker 3: thought they meant let your grass grow and lie down

1608
01:14:36,933 --> 01:14:39,812
Speaker 3: in clover, because you know, a lawn that is a

1609
01:14:39,853 --> 01:14:42,172
Speaker 3: little bit unwildly is kind of nice sometimes.

1610
01:14:42,253 --> 01:14:45,173
Speaker 2: But you know, well they might someone takes it through

1611
01:14:45,213 --> 01:14:47,412
Speaker 2: and it's been I've been trying to decipher it sence.

1612
01:14:47,412 --> 01:14:48,333
Speaker 2: So maybe they just meant that.

1613
01:14:48,492 --> 01:14:53,293
Speaker 3: Your version sounds better, right, right, good? Okay, We're going

1614
01:14:53,333 --> 01:14:55,932
Speaker 3: to wrap this up very shortly, but keen to get

1615
01:14:56,013 --> 01:14:57,932
Speaker 3: your views. We've got a couple of callers standing by.

1616
01:14:58,013 --> 01:14:59,772
Speaker 3: But oh, one hundred and eighty, ten eighty. It is

1617
01:14:59,933 --> 01:15:02,693
Speaker 3: nine to three, the issues.

1618
01:15:02,412 --> 01:15:04,852
Speaker 1: That affect you and a bit of fun along the way.

1619
01:15:05,133 --> 01:15:08,212
Speaker 1: Mad Heathen Taylor Adams Afternoons News Talk.

1620
01:15:08,093 --> 01:15:11,532
Speaker 3: Said seven three.

1621
01:15:12,053 --> 01:15:14,293
Speaker 2: Does the text come through and we're talking about this

1622
01:15:14,532 --> 01:15:17,293
Speaker 2: person that left two hundreds you come around to do

1623
01:15:17,372 --> 01:15:19,093
Speaker 2: and speak the job and painting. There was two hundred

1624
01:15:19,093 --> 01:15:21,572
Speaker 2: posts that wrote to room insanity, and you realize the

1625
01:15:21,612 --> 01:15:24,933
Speaker 2: person's insane. Yeah, they've got chronic for satisfaction syndrome. And

1626
01:15:25,093 --> 01:15:27,053
Speaker 2: it's not that the poor job's been done, is that

1627
01:15:27,133 --> 01:15:30,173
Speaker 2: there's some crazy expectation. We've got this text that Ha's

1628
01:15:30,173 --> 01:15:33,412
Speaker 2: come through and said that this was an IT services company,

1629
01:15:33,452 --> 01:15:34,972
Speaker 2: but they used to have a Muppet tax, an extra

1630
01:15:35,093 --> 01:15:37,173
Speaker 2: fifteen percent of people obeying in the arts.

1631
01:15:38,532 --> 01:15:39,133
Speaker 3: It's great.

1632
01:15:39,333 --> 01:15:42,692
Speaker 2: So if you got to be careful, if you're too complaining,

1633
01:15:42,853 --> 01:15:45,452
Speaker 2: you'll get the secret Muppet text put on you.

1634
01:15:47,293 --> 01:15:48,253
Speaker 3: Cheyenne, how are you?

1635
01:15:49,692 --> 01:15:52,053
Speaker 16: Yeah, not too bad. That's not too bad. Thank you much,

1636
01:15:52,133 --> 01:15:53,692
Speaker 16: Matt and Tyler. Hat you folks done.

1637
01:15:53,973 --> 01:15:56,973
Speaker 3: We're very good, Cheyenne. You sound very chip had this

1638
01:15:57,093 --> 01:15:58,772
Speaker 3: morning this afternoon, I should say.

1639
01:15:59,372 --> 01:16:02,532
Speaker 16: Yes, I've just got back from it a quiet high court.

1640
01:16:02,772 --> 01:16:04,812
Speaker 3: Okay, right, well let's not talk about that. But you've

1641
01:16:05,372 --> 01:16:06,612
Speaker 3: had some problem with painters.

1642
01:16:07,692 --> 01:16:11,492
Speaker 16: Yeah, yes, skiss. Now when you're going to I've got

1643
01:16:11,732 --> 01:16:13,532
Speaker 16: my aside of my house has got with the boards

1644
01:16:13,652 --> 01:16:17,133
Speaker 16: right right now, it's going to get a new paint job.

1645
01:16:17,133 --> 01:16:21,052
Speaker 16: You've got to send everything right back from the bottom

1646
01:16:21,133 --> 01:16:24,972
Speaker 16: right right now. I need to be a painter myself,

1647
01:16:26,452 --> 01:16:30,612
Speaker 16: because I do do the di y right now. I

1648
01:16:30,732 --> 01:16:33,612
Speaker 16: can't tell it now because I've got a light in

1649
01:16:33,732 --> 01:16:39,932
Speaker 16: both hands now, yeah, right. Anyway, so I I rung

1650
01:16:40,013 --> 01:16:46,093
Speaker 16: around these painters now and I was out there watching them,

1651
01:16:46,732 --> 01:16:50,492
Speaker 16: and they only sends a little you know, send a

1652
01:16:50,492 --> 01:16:52,293
Speaker 16: little bits and pieces around the side of the house.

1653
01:16:52,572 --> 01:16:55,492
Speaker 16: You know, anybody I was watching them. I was, and

1654
01:16:55,612 --> 01:17:01,133
Speaker 16: I was just taking photos, right and yeah, okay, come along,

1655
01:17:01,213 --> 01:17:04,492
Speaker 16: story short, I did them. I say, hey, I see

1656
01:17:06,013 --> 01:17:07,893
Speaker 16: with the primer. You're going to put the primer on

1657
01:17:08,053 --> 01:17:12,732
Speaker 16: for And then, oh, well, want had done that?

1658
01:17:12,893 --> 01:17:15,372
Speaker 4: I said, I said, So, I said, you did not,

1659
01:17:16,093 --> 01:17:16,572
Speaker 4: I said.

1660
01:17:18,053 --> 01:17:18,732
Speaker 13: And all they did?

1661
01:17:19,973 --> 01:17:21,772
Speaker 16: Yeah, And all they did they just painted.

1662
01:17:22,013 --> 01:17:23,852
Speaker 12: They just send the little bits and pieces of the

1663
01:17:23,933 --> 01:17:25,412
Speaker 12: way the board around in my.

1664
01:17:27,492 --> 01:17:27,972
Speaker 8: In my cat.

1665
01:17:28,013 --> 01:17:33,893
Speaker 16: Long story short, about a year later, the paint that

1666
01:17:34,053 --> 01:17:37,133
Speaker 16: they paint over the house wasn't freaking off.

1667
01:17:38,133 --> 01:17:45,572
Speaker 2: Okay, cowboys, steady cowboy, non priming cowboys exactly.

1668
01:17:45,173 --> 01:17:46,972
Speaker 3: And you got the photos to prove it as well.

1669
01:17:47,013 --> 01:17:50,372
Speaker 3: Shanne yes, did you get them back to fix it?

1670
01:17:51,973 --> 01:17:52,173
Speaker 16: Yes?

1671
01:17:52,253 --> 01:17:53,933
Speaker 7: I did, and.

1672
01:17:55,973 --> 01:18:00,093
Speaker 16: They apologized and they said, well get on. You know

1673
01:18:00,692 --> 01:18:03,412
Speaker 16: the boss got onto it. And they said, well they've

1674
01:18:03,452 --> 01:18:03,972
Speaker 16: been sacked.

1675
01:18:04,412 --> 01:18:08,812
Speaker 3: Well cheaper, okay, thank you? Wow wow story.

1676
01:18:09,053 --> 01:18:13,852
Speaker 2: Hey. So the text that I how much longer we got?

1677
01:18:13,893 --> 01:18:15,092
Speaker 2: We might have to raise this afterwards?

1678
01:18:15,133 --> 01:18:15,293
Speaker 7: Great?

1679
01:18:15,333 --> 01:18:17,532
Speaker 3: Yeah, yeah, hold that thought. This is going to be good.

1680
01:18:17,612 --> 01:18:19,772
Speaker 2: I was trying to decipher this cryptic message someone sent

1681
01:18:19,812 --> 01:18:21,293
Speaker 2: it and I think I went too deep the txt.

1682
01:18:21,372 --> 01:18:23,772
Speaker 3: It back the way, too deep about the clover and

1683
01:18:23,812 --> 01:18:26,572
Speaker 3: the glass. Stand by for this new sport and weather

1684
01:18:26,692 --> 01:18:29,133
Speaker 3: coming up. We'll see you after three o'clock.

1685
01:18:34,933 --> 01:18:35,253
Speaker 11: Today.

1686
01:18:37,333 --> 01:18:38,772
Speaker 2: Oh aren't you I need you?

1687
01:18:38,893 --> 01:18:40,253
Speaker 3: Oh God, A.

1688
01:18:41,893 --> 01:18:45,652
Speaker 2: Need It's beautiful, sings it.

1689
01:18:45,853 --> 01:18:51,293
Speaker 1: Oh your new homes are instateful and entertaining. Talk It's

1690
01:18:51,492 --> 01:18:55,133
Speaker 1: Mattie and Taylor Adams afternoons on news Talk.

1691
01:18:55,253 --> 01:18:59,253
Speaker 3: Sabby Good afternoon, welcome back into the program. It is

1692
01:18:59,452 --> 01:19:02,092
Speaker 3: shaven Pass three. Great to have your companies always.

1693
01:19:02,293 --> 01:19:04,972
Speaker 2: Now, before we continue on, we want to get stuck

1694
01:19:05,093 --> 01:19:07,492
Speaker 2: into coffee, ycause a lot of people in the station

1695
01:19:07,612 --> 01:19:11,133
Speaker 2: have been talking in recent days. We're going to join them.

1696
01:19:11,612 --> 01:19:14,173
Speaker 2: But I read out this text before and it said

1697
01:19:14,213 --> 01:19:16,293
Speaker 2: if you can't lie in clover and look up at

1698
01:19:16,293 --> 01:19:18,772
Speaker 2: the clouds, then there's something wrong with your lawn. And

1699
01:19:19,933 --> 01:19:21,852
Speaker 2: it's been mulling over in my head for the long,

1700
01:19:21,973 --> 01:19:23,492
Speaker 2: for the for the whole thing. It took me about

1701
01:19:23,532 --> 01:19:24,893
Speaker 2: half now I couldn't even concern on the show. So

1702
01:19:24,893 --> 01:19:26,572
Speaker 2: I was trying to work out what it means. And

1703
01:19:27,133 --> 01:19:30,133
Speaker 2: I came I decided, you know, every text that comes

1704
01:19:30,133 --> 01:19:33,213
Speaker 2: through on nine two, nine to two, I'll analyze right

1705
01:19:33,293 --> 01:19:37,532
Speaker 2: to the he does, to the absolute lengths of my abilities.

1706
01:19:38,612 --> 01:19:41,293
Speaker 2: And I decided, as if you can't relax, lie down

1707
01:19:41,333 --> 01:19:43,253
Speaker 2: the grass and enjoy and enjoy something as simple and

1708
01:19:43,372 --> 01:19:46,093
Speaker 2: peaceful as watching the clouds, and there's something wrong with you,

1709
01:19:46,772 --> 01:19:49,692
Speaker 2: and not with the place you're set up. And if

1710
01:19:49,692 --> 01:19:51,412
Speaker 2: you know what I mean, if your environment doesn't allow

1711
01:19:51,492 --> 01:19:54,012
Speaker 2: you to rest, pause and appreciate life, maybe the problem

1712
01:19:54,133 --> 01:19:57,053
Speaker 2: is with your surroundings or set up, not with your

1713
01:19:57,053 --> 01:19:59,133
Speaker 2: ability to relax, if you see what I'm saying. So

1714
01:19:59,213 --> 01:20:01,652
Speaker 2: if you can't find peace, maybe it's your environment that's broken,

1715
01:20:02,013 --> 01:20:02,253
Speaker 2: not you.

1716
01:20:02,652 --> 01:20:04,333
Speaker 3: That's I mean, this sounds good now, I.

1717
01:20:04,372 --> 01:20:07,372
Speaker 2: Mean there the other way around from that. So if

1718
01:20:07,412 --> 01:20:10,612
Speaker 2: you can't find peace, maybe you're broken. Not your environment. Anyway,

1719
01:20:12,093 --> 01:20:14,052
Speaker 2: I got a text back from the person that senter

1720
01:20:14,173 --> 01:20:14,772
Speaker 2: to explain it.

1721
01:20:14,973 --> 01:20:15,973
Speaker 4: Yeah, you did, you did.

1722
01:20:16,253 --> 01:20:16,732
Speaker 3: This is good.

1723
01:20:16,812 --> 01:20:18,372
Speaker 2: So it puts me out of my misery and because

1724
01:20:18,372 --> 01:20:20,012
Speaker 2: I bought it up before it or put everyone else's

1725
01:20:20,173 --> 01:20:23,772
Speaker 2: out of their misery or further their misery that I'm

1726
01:20:23,772 --> 01:20:26,253
Speaker 2: still talking about anyway, Hey guys, sorry, but I've been

1727
01:20:26,333 --> 01:20:29,412
Speaker 2: driving and now going to the vet. Yes, it was

1728
01:20:29,452 --> 01:20:31,933
Speaker 2: a simple text about literally lying in the grass I

1729
01:20:32,093 --> 01:20:34,852
Speaker 2: like Clover and chilling looking at the clouds. If you

1730
01:20:34,893 --> 01:20:37,372
Speaker 2: can do that on your lawn, it's fine. I appreciate

1731
01:20:37,452 --> 01:20:40,133
Speaker 2: a professional would look at all lawns with a professional eye.

1732
01:20:40,492 --> 01:20:43,293
Speaker 2: But don't sweat the small things and enjoy life. Love

1733
01:20:43,372 --> 01:20:44,133
Speaker 2: your show from Kate.

1734
01:20:44,333 --> 01:20:44,572
Speaker 3: Thank you.

1735
01:20:44,973 --> 01:20:45,852
Speaker 2: So did I get it right?

1736
01:20:46,452 --> 01:20:47,333
Speaker 23: No, not at all.

1737
01:20:48,973 --> 01:20:50,852
Speaker 3: I mean I love the deep dive and that sounded

1738
01:20:50,933 --> 01:20:55,012
Speaker 3: very philosophical and very deep, and I felt that mad Heath,

1739
01:20:55,133 --> 01:20:57,372
Speaker 3: But it was just it was just a nice text

1740
01:20:57,412 --> 01:21:01,012
Speaker 3: about Clover and Clover. It was literally lying and Clover.

1741
01:21:01,133 --> 01:21:03,372
Speaker 2: Well okay, well, I would say that I found deep

1742
01:21:03,492 --> 01:21:05,973
Speaker 2: meaning in the words, and the meaning I found is

1743
01:21:06,253 --> 01:21:09,452
Speaker 2: true as well. If you can't find peace, maybe it's

1744
01:21:09,572 --> 01:21:12,333
Speaker 2: you that's broken, not the environment you're in. So if

1745
01:21:12,372 --> 01:21:14,812
Speaker 2: the lawn's good enough to lie in and look up

1746
01:21:14,853 --> 01:21:16,973
Speaker 2: at the stars, then that's fine. It doesn't have to

1747
01:21:17,053 --> 01:21:18,732
Speaker 2: be the most perfect lawn in the world.

1748
01:21:19,692 --> 01:21:19,812
Speaker 4: Ok.

1749
01:21:20,053 --> 01:21:22,452
Speaker 3: You can use that as well. That's a freebe right.

1750
01:21:22,612 --> 01:21:24,293
Speaker 3: All right, let's have a chat about coffee.

1751
01:21:24,333 --> 01:21:27,132
Speaker 2: So cock, I'm not high texture, I'm not I promise.

1752
01:21:27,253 --> 01:21:30,053
Speaker 3: Are they still coming through? Okay? Yeah, if you want

1753
01:21:30,053 --> 01:21:31,572
Speaker 3: to keep them coming through? Nine two nine two. He

1754
01:21:31,772 --> 01:21:34,572
Speaker 3: is sober as a judge. I think that's what he sees.

1755
01:21:34,652 --> 01:21:36,532
Speaker 3: We take him at his word. Okay, right, let's talk

1756
01:21:36,532 --> 01:21:37,092
Speaker 3: about coffee.

1757
01:21:37,893 --> 01:21:40,173
Speaker 2: Order the proceedings, please, Tyler, that's your job.

1758
01:21:41,492 --> 01:21:44,133
Speaker 3: The coffee's been in the news a lot. Matt so

1759
01:21:44,652 --> 01:21:46,852
Speaker 3: Al Brown got a lot of heat for saying that

1760
01:21:47,013 --> 01:21:50,692
Speaker 3: filter coffee is better than espresso. I mean, that's a

1761
01:21:50,732 --> 01:21:53,333
Speaker 3: big call to make l Brown great chef, great guy,

1762
01:21:53,412 --> 01:21:57,572
Speaker 3: great personality, makes fantastic TV shows, fantastic cooking books. But

1763
01:21:57,692 --> 01:21:58,572
Speaker 3: that's too far out.

1764
01:21:59,053 --> 01:22:01,972
Speaker 2: Well, he reckons that people are thinking about the stinky, old,

1765
01:22:02,173 --> 01:22:05,253
Speaker 2: abandoned old filter coffee. But he's saying, if you're running

1766
01:22:05,293 --> 01:22:09,293
Speaker 2: a high level establishment, then you can get filter coffee

1767
01:22:09,372 --> 01:22:13,132
Speaker 2: up to a fantastic level, and plus you get refills.

1768
01:22:13,772 --> 01:22:15,692
Speaker 3: I mean, it's a very American thing, isn't it. But

1769
01:22:16,013 --> 01:22:20,492
Speaker 3: I thought the whole refill thing would equate to low quality.

1770
01:22:20,732 --> 01:22:22,812
Speaker 3: That if you can just have as many filter coffees

1771
01:22:22,853 --> 01:22:24,812
Speaker 3: as you want for the price of fight Bucks, is

1772
01:22:24,853 --> 01:22:27,333
Speaker 3: it really that good? But Al Brown certainly thinks.

1773
01:22:27,492 --> 01:22:32,333
Speaker 2: Or it speaks to the inflated cost of coffee. And

1774
01:22:33,013 --> 01:22:35,772
Speaker 2: you know, just to bring in another example, the reason

1775
01:22:35,812 --> 01:22:38,692
Speaker 2: why they bought popcorn into movies is because it was

1776
01:22:39,013 --> 01:22:40,492
Speaker 2: a way to make a lot of money. The biggest

1777
01:22:40,532 --> 01:22:45,452
Speaker 2: markup in the history of business is popcorn, actually second

1778
01:22:45,532 --> 01:22:48,133
Speaker 2: only to when text messages first came out and they

1779
01:22:48,173 --> 01:22:50,013
Speaker 2: were charging a lot of money for text messages. Right,

1780
01:22:50,333 --> 01:22:53,293
Speaker 2: that's a huge markup. But you see what I'm saying.

1781
01:22:53,812 --> 01:22:56,452
Speaker 2: So you have this economy with the filtered coffee where

1782
01:22:56,452 --> 01:23:01,293
Speaker 2: you have endless refills. But we've just we're with coffee.

1783
01:23:01,333 --> 01:23:03,692
Speaker 2: Now we're like, no, no, because it's Barista made, you

1784
01:23:03,732 --> 01:23:04,213
Speaker 2: only get one.

1785
01:23:04,452 --> 01:23:05,572
Speaker 3: That does make a lot of sense.

1786
01:23:05,853 --> 01:23:05,973
Speaker 13: Now.

1787
01:23:06,053 --> 01:23:08,132
Speaker 3: There was also a lot of chat about instant coffee

1788
01:23:08,452 --> 01:23:11,012
Speaker 3: coffee beans on the mic costing breakfast this morning.

1789
01:23:12,133 --> 01:23:15,492
Speaker 9: Fascinating thing for me is our relationship between price and desire.

1790
01:23:16,093 --> 01:23:20,732
Speaker 9: Some things subconsciously we will at a certain point borkat

1791
01:23:20,853 --> 01:23:24,772
Speaker 9: won't we pair of jeans, a holiday hotel room, new phone.

1792
01:23:24,853 --> 01:23:26,892
Speaker 9: We have a price, we've got a budget, we've got

1793
01:23:26,933 --> 01:23:28,932
Speaker 9: a vibe. But on coffee, you know what, I don't

1794
01:23:28,933 --> 01:23:31,452
Speaker 9: think we do well, most of us won't. We might

1795
01:23:31,612 --> 01:23:34,213
Speaker 9: cut back from say two cups a day to one,

1796
01:23:34,333 --> 01:23:36,852
Speaker 9: but addiction, which is what it is. Let's be frank

1797
01:23:37,133 --> 01:23:39,612
Speaker 9: and passion and small luxury syndrome.

1798
01:23:39,692 --> 01:23:40,133
Speaker 2: That's real.

1799
01:23:40,572 --> 01:23:42,652
Speaker 9: It's amazing what you can justify when you need to

1800
01:23:43,013 --> 01:23:45,972
Speaker 9: coffees Like the Japanese and wine, they've got a tradition

1801
01:23:46,093 --> 01:23:48,333
Speaker 9: of drinking what they get, drinking up, in other words,

1802
01:23:48,372 --> 01:23:51,013
Speaker 9: getting better and better, more and more quality. Coffee is

1803
01:23:51,093 --> 01:23:53,333
Speaker 9: like that, once you've gone to the larch and balley

1804
01:23:53,372 --> 01:23:55,372
Speaker 9: and had a fern or a heart stirred into your milk,

1805
01:23:55,692 --> 01:23:58,852
Speaker 9: you can never go back to our luner's filter. I

1806
01:23:58,933 --> 01:24:01,253
Speaker 9: don't think there is a price I would quit at

1807
01:24:01,973 --> 01:24:03,652
Speaker 9: at twenty four dollars a bag. And here's the mass

1808
01:24:03,692 --> 01:24:05,372
Speaker 9: I do to justify at twenty four dollars a bag,

1809
01:24:05,412 --> 01:24:08,692
Speaker 9: even with postage, getting ten cups a bag, it's two

1810
01:24:08,732 --> 01:24:11,692
Speaker 9: dollars forty and that is still a margan.

1811
01:24:12,412 --> 01:24:14,293
Speaker 2: I mean, is he high? What's he?

1812
01:24:14,732 --> 01:24:17,653
Speaker 3: And yeah, that's crazy, crazy talk, kind of deep philosophy.

1813
01:24:18,732 --> 01:24:20,253
Speaker 2: So twenty four breakfast show.

1814
01:24:20,173 --> 01:24:22,852
Speaker 3: Twenty four bucks a bag including delivery for my cost

1815
01:24:22,973 --> 01:24:26,933
Speaker 3: in two bucks a cup. But you, matt Win a

1816
01:24:26,973 --> 01:24:29,412
Speaker 3: little bit further than all this coffee nonsense. You thought,

1817
01:24:29,933 --> 01:24:33,772
Speaker 3: this coffee stuff is getting crazy, it's getting out of control. Yeah,

1818
01:24:33,973 --> 01:24:35,692
Speaker 3: so you delided to say, I like to.

1819
01:24:35,853 --> 01:24:41,213
Speaker 2: Prove I like to prove that my discipline, and there's

1820
01:24:41,213 --> 01:24:43,293
Speaker 2: always I'm always doing these things. I'm removing things. So

1821
01:24:43,293 --> 01:24:46,812
Speaker 2: I decided to remove coffee from my life completely, just

1822
01:24:46,893 --> 01:24:48,612
Speaker 2: because I thought, what am I doing? I'm having to

1823
01:24:48,692 --> 01:24:50,933
Speaker 2: drink so many coffees just to get to normal and

1824
01:24:50,973 --> 01:24:52,452
Speaker 2: get up in the morning. I don't I can't do

1825
01:24:52,572 --> 01:24:54,412
Speaker 2: anything to have a coffee and then arrive at work

1826
01:24:54,452 --> 01:24:56,213
Speaker 2: have another one. And then you know, when we first

1827
01:24:56,213 --> 01:24:59,692
Speaker 2: started that this show, Tyler, at like three coffees lined

1828
01:24:59,732 --> 01:25:01,133
Speaker 2: up on the table and I was drinking with sashing

1829
01:25:01,253 --> 01:25:02,492
Speaker 2: energy drink for extra caffeine.

1830
01:25:02,572 --> 01:25:03,852
Speaker 3: You were bleeding caffeine.

1831
01:25:03,933 --> 01:25:07,412
Speaker 2: I was horrificatic. So I just got rid of it completely. Yeah,

1832
01:25:07,532 --> 01:25:09,333
Speaker 2: just one day, I said, I'm not having any more

1833
01:25:09,333 --> 01:25:12,572
Speaker 2: coffee at all, and went cold turkey, and I thought, well,

1834
01:25:12,812 --> 01:25:16,412
Speaker 2: surely it's only caffeine. This isn't a serious drug. You know,

1835
01:25:16,893 --> 01:25:19,133
Speaker 2: how bad can it be? And I ended up two

1836
01:25:19,213 --> 01:25:22,732
Speaker 2: days later with no caffeine at all on the couch

1837
01:25:22,893 --> 01:25:24,572
Speaker 2: and I was shivering and I was sick, and I

1838
01:25:24,652 --> 01:25:26,972
Speaker 2: was saying to Tracy, I'm not well. I'm not well.

1839
01:25:27,013 --> 01:25:29,293
Speaker 2: I think I've got the flu. There's something terrible happenings.

1840
01:25:29,572 --> 01:25:31,293
Speaker 2: I probably need to go to the doctor. And she

1841
01:25:31,333 --> 01:25:33,492
Speaker 2: said it'll be caffeine withdrawal. And I said, there's no

1842
01:25:33,692 --> 01:25:35,612
Speaker 2: way that caffeine withdrawal could.

1843
01:25:35,412 --> 01:25:35,732
Speaker 8: Do this to you.

1844
01:25:35,772 --> 01:25:38,852
Speaker 2: And then I looked it up and I can. If

1845
01:25:38,853 --> 01:25:41,053
Speaker 2: you're having enough coffee in a day, you get rid

1846
01:25:41,093 --> 01:25:46,133
Speaker 2: of it and your body just reacts in this horrific way.

1847
01:25:46,572 --> 01:25:48,852
Speaker 2: And then you've got to ask yourself, boy, boy, do

1848
01:25:48,973 --> 01:25:51,892
Speaker 2: I really want to be pumping something into my system

1849
01:25:52,053 --> 01:25:55,093
Speaker 2: at that level that has that kind of reaction to

1850
01:25:55,572 --> 01:25:57,253
Speaker 2: it when I get it out, Because the equal and

1851
01:25:57,293 --> 01:25:59,852
Speaker 2: opposite reaction it must have been doing something intense to

1852
01:25:59,933 --> 01:26:01,692
Speaker 2: me for it to do something that intense to me

1853
01:26:01,732 --> 01:26:02,772
Speaker 2: when I didn't didn't have it.

1854
01:26:03,412 --> 01:26:05,253
Speaker 3: I tried to follow you and I couldn't keep up.

1855
01:26:06,093 --> 01:26:08,173
Speaker 3: I went for about half a day before I started

1856
01:26:08,452 --> 01:26:11,293
Speaker 3: the shakes and just massive headaches and just this feeling

1857
01:26:11,333 --> 01:26:13,013
Speaker 3: of doom and saying I need a coffee again. It

1858
01:26:13,093 --> 01:26:14,893
Speaker 3: was easier to give up vaping than it was to

1859
01:26:14,973 --> 01:26:18,172
Speaker 3: give up coffee. But if you've tried to give coffee

1860
01:26:18,253 --> 01:26:21,452
Speaker 3: the flick, the coffee detox, and the study that came

1861
01:26:21,492 --> 01:26:24,972
Speaker 3: out of the UK last week is attributing our coffee

1862
01:26:25,013 --> 01:26:28,253
Speaker 3: consumption to the high levels of anxiety that we are

1863
01:26:28,253 --> 01:26:29,333
Speaker 3: facing around the world at the moment.

1864
01:26:29,372 --> 01:26:31,093
Speaker 2: Any more than three coffees a day and they were

1865
01:26:31,173 --> 01:26:36,933
Speaker 2: tracking massive increases in anxiety and lying and productivity. So

1866
01:26:37,053 --> 01:26:39,772
Speaker 2: what's the point in punishing coffee if you get less

1867
01:26:39,772 --> 01:26:40,492
Speaker 2: productive from it?

1868
01:26:40,652 --> 01:26:43,133
Speaker 3: Yeah? On one hundred and eighty ten eighty. So a

1869
01:26:43,173 --> 01:26:46,333
Speaker 3: couple of things. One Ol Brown's claim about filter coffee,

1870
01:26:46,572 --> 01:26:49,053
Speaker 3: is he right? And if you've gone as far as

1871
01:26:49,173 --> 01:26:51,253
Speaker 3: Matt and tried to give coffee the flick completely a

1872
01:26:51,293 --> 01:26:53,572
Speaker 3: coffee detox, love to hear from you how hard was it?

1873
01:26:54,133 --> 01:26:56,293
Speaker 2: And I'll tell you an extra little piece about the

1874
01:26:56,372 --> 01:26:59,412
Speaker 2: advantages of giving up coffee. Yep, I'll tell you what

1875
01:26:59,933 --> 01:27:02,293
Speaker 2: I've got something that will blow your mind.

1876
01:27:02,372 --> 01:27:04,452
Speaker 3: This is always good, folks. So it is quarter past

1877
01:27:04,492 --> 01:27:09,333
Speaker 3: three afternoon, seventeen past three, and we talking about coffee.

1878
01:27:09,372 --> 01:27:11,652
Speaker 3: It's been in the news a lot this week and

1879
01:27:11,732 --> 01:27:13,892
Speaker 3: in fact this year about the price of a flat

1880
01:27:14,013 --> 01:27:17,772
Speaker 3: white filter coffee versus espresso. Al Brown made the claim

1881
01:27:17,853 --> 01:27:19,532
Speaker 3: that it's just as good and a hell of a

1882
01:27:19,572 --> 01:27:22,293
Speaker 3: lot cheaper. And then Mike Costume was talking about instant

1883
01:27:22,372 --> 01:27:24,412
Speaker 3: versus the beans that he buys for twenty four bucks

1884
01:27:24,572 --> 01:27:25,012
Speaker 3: a bag.

1885
01:27:25,412 --> 01:27:28,652
Speaker 2: Postclu throw this into the Max slam Dan in the

1886
01:27:31,333 --> 01:27:34,692
Speaker 2: What's this thing called the Inside Economics? Inside Economics a

1887
01:27:34,732 --> 01:27:38,892
Speaker 2: fantastic article, he was saying that people think that flat

1888
01:27:38,933 --> 01:27:42,572
Speaker 2: whites are more expensive than they would then are currently

1889
01:27:42,853 --> 01:27:46,293
Speaker 2: incredibly expensive. But he said, with dairy and coffee prices,

1890
01:27:46,372 --> 01:27:48,932
Speaker 2: you might think so, but when comparing process to wages,

1891
01:27:49,692 --> 01:27:51,692
Speaker 2: the flat white might actually be cheaper than it was

1892
01:27:51,732 --> 01:27:54,333
Speaker 2: in the late nineties. A flat white costs two fifty

1893
01:27:54,893 --> 01:27:57,452
Speaker 2: in nineteen ninety nine, about one third of the minimum

1894
01:27:57,572 --> 01:28:00,972
Speaker 2: wage at the time. Today, even with prices around five fifty,

1895
01:28:00,973 --> 01:28:03,293
Speaker 2: the minum wages climbed to twenty three to fifteen, meaning

1896
01:28:03,293 --> 01:28:06,412
Speaker 2: coffee costs have lagged behind wage grow. There you go.

1897
01:28:06,572 --> 01:28:08,173
Speaker 3: So we're getting a good deal on the flat white

1898
01:28:08,612 --> 01:28:10,372
Speaker 3: or what about those of us who just kick it

1899
01:28:10,452 --> 01:28:12,732
Speaker 3: to touch completely because we think it's weak to be

1900
01:28:12,812 --> 01:28:16,053
Speaker 3: dependent on anything. Yeah, eighty, if you've managed to do

1901
01:28:16,133 --> 01:28:20,172
Speaker 3: the coffee detox like Matt has, Harry, you gave up coffee.

1902
01:28:21,372 --> 01:28:25,372
Speaker 4: Yeah, I gave up coffee over summer, over Christmas years

1903
01:28:25,372 --> 01:28:27,692
Speaker 4: because I wasn't working. I thought, good time to give

1904
01:28:27,732 --> 01:28:33,173
Speaker 4: it a crack and talk about nine days. I think

1905
01:28:33,213 --> 01:28:38,133
Speaker 4: that's a line with the research. Nine days of kind

1906
01:28:38,133 --> 01:28:42,732
Speaker 4: of headaches and filling pre average and then suddenly you're

1907
01:28:42,772 --> 01:28:46,532
Speaker 4: back to normal, you're on baseline. And then I had

1908
01:28:46,572 --> 01:28:52,812
Speaker 4: a cover coffee and it was equivalent to a very

1909
01:28:52,933 --> 01:28:53,692
Speaker 4: high powered drug.

1910
01:28:54,173 --> 01:28:54,492
Speaker 13: Crazy.

1911
01:28:54,812 --> 01:28:56,173
Speaker 2: So that was what I was teasing that. I was

1912
01:28:56,213 --> 01:28:57,812
Speaker 2: going to say, when you give up coffee for a

1913
01:28:57,853 --> 01:28:59,652
Speaker 2: long period of time and then you have some caffeine,

1914
01:28:59,692 --> 01:29:03,213
Speaker 2: it's like a class A drug. It's a huge stimulant,

1915
01:29:03,293 --> 01:29:04,092
Speaker 2: isn't it, Harry.

1916
01:29:04,772 --> 01:29:07,612
Speaker 13: Oh yeah, it's it's that's crazy.

1917
01:29:07,732 --> 01:29:10,692
Speaker 4: And I suppose it reminded me what coffee is meant

1918
01:29:10,732 --> 01:29:14,053
Speaker 4: to be like. And yeah, when you get to the

1919
01:29:14,053 --> 01:29:16,093
Speaker 4: point when you're relying on it and you're having two

1920
01:29:16,133 --> 01:29:20,053
Speaker 4: to three, well three plus a day, you don't quite

1921
01:29:20,053 --> 01:29:24,412
Speaker 4: get that same effect. So I've found that kind of

1922
01:29:24,492 --> 01:29:26,452
Speaker 4: one to two a days a bit of a sweet spot.

1923
01:29:26,492 --> 01:29:29,532
Speaker 4: And then you kind of still do get that that

1924
01:29:29,692 --> 01:29:31,093
Speaker 4: real buzz that it's meant to give you.

1925
01:29:31,492 --> 01:29:34,173
Speaker 2: Yeah, because because any more than three and you start

1926
01:29:34,213 --> 01:29:37,293
Speaker 2: to get an impending sense of doom comes over you.

1927
01:29:37,412 --> 01:29:40,333
Speaker 2: I believe there's there's there's something that stops waking you up.

1928
01:29:40,492 --> 01:29:42,293
Speaker 2: And the thing with coffee doesn't actually wake you up.

1929
01:29:42,333 --> 01:29:45,732
Speaker 2: It just suppresses the neurotransmitter that slows you down. So

1930
01:29:46,053 --> 01:29:47,972
Speaker 2: you're you're still the same, but you feel anyway. That's

1931
01:29:48,013 --> 01:29:51,133
Speaker 2: let's not go into the weeds of it. Yeah, but

1932
01:29:51,253 --> 01:29:52,293
Speaker 2: what did you give up, Harry?

1933
01:29:52,452 --> 01:29:54,053
Speaker 3: Is that what you found that you were you were

1934
01:29:54,093 --> 01:29:56,932
Speaker 3: smashing back so many espressos and caffeine that you were

1935
01:29:56,933 --> 01:30:00,692
Speaker 3: getting the jitters and just that anxiety was creeping up. Yeah.

1936
01:30:00,732 --> 01:30:03,652
Speaker 4: I suppose you get the downsides, but you don't actually

1937
01:30:03,732 --> 01:30:05,052
Speaker 4: get the good stuff anymore.

1938
01:30:05,253 --> 01:30:08,052
Speaker 13: Yeah, that's the good stuff about it. It's just getting

1939
01:30:08,093 --> 01:30:09,212
Speaker 13: you yeah.

1940
01:30:09,093 --> 01:30:12,532
Speaker 2: Yeah, which makes it completely and utterly pointless. Yeah, I'm

1941
01:30:12,572 --> 01:30:15,053
Speaker 2: just looking at this. If you stop consuming caffeine, your

1942
01:30:15,133 --> 01:30:18,532
Speaker 2: blood vessels expand, blood flow accelerates, and the added pressure

1943
01:30:18,572 --> 01:30:23,093
Speaker 2: gives you a caffeine withdrawal headache. Exam anxiety prompting people

1944
01:30:23,093 --> 01:30:27,652
Speaker 2: who abruptly stopped caffeine. My experience increased anxiety for a while. Yeah,

1945
01:30:27,652 --> 01:30:30,412
Speaker 2: I mean I ended up Harry on a couch. I

1946
01:30:30,452 --> 01:30:33,013
Speaker 2: couldn't get up. I was freezing cold and shivering and

1947
01:30:33,053 --> 01:30:34,852
Speaker 2: covered in blankets, so I had a complete mountdown. But

1948
01:30:34,893 --> 01:30:37,293
Speaker 2: I was like five six cups of coffee day and

1949
01:30:37,293 --> 01:30:38,933
Speaker 2: a couple of energy drinks, so I was I was

1950
01:30:39,013 --> 01:30:39,452
Speaker 2: at the far.

1951
01:30:39,452 --> 01:30:41,573
Speaker 3: Ext it highly highly caffeinated.

1952
01:30:42,173 --> 01:30:45,053
Speaker 13: But yeah, yeah, I suppose I was. Just I was

1953
01:30:45,093 --> 01:30:45,932
Speaker 13: at about three a day.

1954
01:30:45,973 --> 01:30:48,572
Speaker 4: But even getting to that point, I yeah, the withdewels

1955
01:30:48,572 --> 01:30:52,652
Speaker 4: are pretty pretty hectic, and luckily I wasn't working, That's

1956
01:30:52,692 --> 01:30:53,492
Speaker 4: why I did it when I did.

1957
01:30:54,013 --> 01:30:56,173
Speaker 13: But it's almost can't function.

1958
01:30:56,532 --> 01:30:59,492
Speaker 2: Yeah, yeah, it's And when you think about that, that's

1959
01:30:59,532 --> 01:31:01,772
Speaker 2: crazy to be that dependent on something that you can't

1960
01:31:01,933 --> 01:31:05,772
Speaker 2: function without it. That's exactly yeah.

1961
01:31:05,973 --> 01:31:08,772
Speaker 13: Yeah, yeah, all falling for the propaganda we have.

1962
01:31:09,053 --> 01:31:10,652
Speaker 3: Thank you very much, Harry, while I have a sip

1963
01:31:10,692 --> 01:31:11,893
Speaker 3: of my coffee that I've got it front of me.

1964
01:31:13,013 --> 01:31:15,093
Speaker 2: Yeah, I mean that's that's beautiful. This whole debate is

1965
01:31:15,093 --> 01:31:17,452
Speaker 2: that how much is a flat white white worth? How

1966
01:31:17,532 --> 01:31:19,732
Speaker 2: much is filter coffee as it as good whatever? You

1967
01:31:19,812 --> 01:31:24,412
Speaker 2: know my Costkings ordering has whatever it was Arabica, Yeah, yeah, yeah,

1968
01:31:24,612 --> 01:31:27,053
Speaker 2: But do we need it at all the time to

1969
01:31:27,173 --> 01:31:30,892
Speaker 2: just harden up, yeah, and just be a human as

1970
01:31:30,933 --> 01:31:33,093
Speaker 2: a human was meant to be. We're not evolved from

1971
01:31:33,133 --> 01:31:35,173
Speaker 2: coffee drinkers. We don't need it.

1972
01:31:35,492 --> 01:31:37,812
Speaker 3: We've let the coffee cartels take over. Oh eight hundred

1973
01:31:37,853 --> 01:31:40,333
Speaker 3: eighty ten eighty. If you managed to have a coffee

1974
01:31:40,372 --> 01:31:42,852
Speaker 3: detox or quit it entirely love to hear from you.

1975
01:31:43,333 --> 01:31:44,652
Speaker 3: It is twenty two past three.

1976
01:31:49,652 --> 01:31:53,293
Speaker 1: Matt Heathen, Tyler Adams afternoons call oh eight hundred eighty

1977
01:31:53,372 --> 01:31:55,812
Speaker 1: ten eighty on news Talk said be afternoon.

1978
01:31:55,933 --> 01:31:59,012
Speaker 3: Just a reminder, Gareth Abdenor is in studio and he'll

1979
01:31:59,053 --> 01:32:02,013
Speaker 3: be with us live in about eight minutes time. So

1980
01:32:02,013 --> 01:32:03,492
Speaker 3: if you've got a question, you've got a problem in

1981
01:32:03,532 --> 01:32:05,892
Speaker 3: your workplace, you've got a problem with your employees, he's

1982
01:32:05,893 --> 01:32:06,652
Speaker 3: the man to chat too.

1983
01:32:06,652 --> 01:32:08,253
Speaker 2: You can I to push back from people saying that

1984
01:32:08,933 --> 01:32:11,412
Speaker 2: you know, my promoting giving up coffee and they say

1985
01:32:11,412 --> 01:32:13,932
Speaker 2: the antio occidants and the value for your brain. I'm

1986
01:32:13,933 --> 01:32:15,732
Speaker 2: saying too many coffees in a day. I'm saying anything

1987
01:32:15,732 --> 01:32:17,852
Speaker 2: over three coffees in a day as a lot. And

1988
01:32:17,933 --> 01:32:20,412
Speaker 2: I went cold turkey because I was having so many

1989
01:32:20,452 --> 01:32:22,692
Speaker 2: of it. There's no doubt that there are benefits of

1990
01:32:22,973 --> 01:32:25,253
Speaker 2: drinking coffee, and anyone can do whatever you want. I'm

1991
01:32:25,253 --> 01:32:26,652
Speaker 2: not going to yack your young you go for it,

1992
01:32:26,812 --> 01:32:28,892
Speaker 2: just talking about it. But and the other the other

1993
01:32:29,093 --> 01:32:31,173
Speaker 2: thing that was confusing people was when I was saying

1994
01:32:31,213 --> 01:32:35,372
Speaker 2: that coffee doesn't wake you up. It it blocks basically

1995
01:32:35,412 --> 01:32:37,732
Speaker 2: what coffee does as it works by blocking sleep promoting

1996
01:32:37,772 --> 01:32:41,852
Speaker 2: receptors in your brain called and denoscene receptors. So what

1997
01:32:41,933 --> 01:32:44,173
Speaker 2: it does is it just stops the things that make

1998
01:32:44,253 --> 01:32:45,612
Speaker 2: you sleepy keep you alert.

1999
01:32:46,013 --> 01:32:46,093
Speaker 16: Ye.

2000
01:32:46,253 --> 01:32:50,253
Speaker 2: No, but I'm trying to explain, is that's how it works.

2001
01:32:50,372 --> 01:32:53,533
Speaker 2: It's not that it is waking you up. It's suppressing

2002
01:32:53,612 --> 01:32:56,053
Speaker 2: the things that make you sleepy and not alert. Right,

2003
01:32:56,173 --> 01:32:58,732
Speaker 2: it suppresses Rather than that's how it works.

2004
01:32:58,973 --> 01:32:59,852
Speaker 3: It's a maladtonin that.

2005
01:33:01,013 --> 01:33:07,932
Speaker 2: Well, it's yeah, and dennising But anyway, right, very good, Lisa, Hello, Yeah, Lisa,

2006
01:33:08,013 --> 01:33:09,612
Speaker 2: you're hello.

2007
01:33:09,772 --> 01:33:11,213
Speaker 16: Sorry, I was doing two things at once.

2008
01:33:12,293 --> 01:33:15,812
Speaker 3: Hello, I was just hi.

2009
01:33:16,293 --> 01:33:19,532
Speaker 21: I was just listening to the last conversation there was interesting.

2010
01:33:20,652 --> 01:33:23,492
Speaker 21: I well tell things about coffee when you write, if

2011
01:33:23,572 --> 01:33:25,692
Speaker 21: you overdo it like anything, I do you like have

2012
01:33:25,812 --> 01:33:27,692
Speaker 21: four bottles of wine a night, You're going to feel

2013
01:33:27,692 --> 01:33:31,213
Speaker 21: sick and yucky and getting riety or depression. Right, So

2014
01:33:31,812 --> 01:33:34,293
Speaker 21: my taste is that if you add cream to the coffee.

2015
01:33:34,572 --> 01:33:36,892
Speaker 21: My GPS said, add cream to the coffee because it's

2016
01:33:36,893 --> 01:33:38,892
Speaker 21: a health drink. That's number one.

2017
01:33:40,372 --> 01:33:43,812
Speaker 2: Just full fat cream, just you know cream that you

2018
01:33:43,893 --> 01:33:45,492
Speaker 2: give cream.

2019
01:33:47,532 --> 01:33:49,372
Speaker 21: The second thing is if you're going to if you've

2020
01:33:49,372 --> 01:33:52,253
Speaker 21: got ADHD like me. I probably have ADHD, right, So

2021
01:33:52,492 --> 01:33:54,572
Speaker 21: I think it's a stimula. So it's really good for

2022
01:33:54,692 --> 01:33:58,253
Speaker 21: attention stuff. But instead of taking wrestling to have a coffee,

2023
01:34:02,933 --> 01:34:06,012
Speaker 21: there are so many studies on everything these days, including

2024
01:34:06,572 --> 01:34:10,093
Speaker 21: alcohol causal caps for he does coffee is there for you?

2025
01:34:10,492 --> 01:34:13,412
Speaker 21: Probably is a little bit. So therefore you know, you

2026
01:34:13,532 --> 01:34:16,452
Speaker 21: just got to do things with moderation and enjoy it.

2027
01:34:16,572 --> 01:34:18,093
Speaker 21: If you enjoy it, that's my take.

2028
01:34:18,492 --> 01:34:20,013
Speaker 2: Good on you, Lissa. And what was the other thing

2029
01:34:20,053 --> 01:34:21,213
Speaker 2: you were doing simultaneously?

2030
01:34:23,372 --> 01:34:27,732
Speaker 21: I was trying to go on a team call coffees today.

2031
01:34:28,372 --> 01:34:29,213
Speaker 19: I can cope with that.

2032
01:34:29,612 --> 01:34:32,692
Speaker 3: If you're a powerhouse leader, like your style coffee.

2033
01:34:32,692 --> 01:34:35,012
Speaker 2: If you want to reduce chances of developing dementia, drink

2034
01:34:35,093 --> 01:34:37,213
Speaker 2: up to three cups of black coffee a day. But

2035
01:34:37,293 --> 01:34:40,013
Speaker 2: it's got to be black coffee. That's from Chris Bennett and.

2036
01:34:41,853 --> 01:34:43,652
Speaker 3: Coffee I met.

2037
01:34:43,692 --> 01:34:44,932
Speaker 2: You're in the pocket of Big Milo.

2038
01:34:46,213 --> 01:34:50,172
Speaker 3: You got him, you got them. Caffeine instantly produces adrenal

2039
01:34:50,213 --> 01:34:55,092
Speaker 3: in your system. You can't drink coffee caffeine without producing adrenal.

2040
01:34:55,293 --> 01:34:57,052
Speaker 3: I don't know that's getting that's getting deep into.

2041
01:34:56,933 --> 01:34:59,692
Speaker 2: I've always hated the word adrenal. I hate I hate

2042
01:34:59,732 --> 01:35:01,333
Speaker 2: the adrenal gland. Sounds gross.

2043
01:35:01,692 --> 01:35:04,253
Speaker 3: If you're a dog owner, the word adrenal. Yeah, we

2044
01:35:04,253 --> 01:35:06,532
Speaker 3: don't know what that means. Yeah right, that has been

2045
01:35:06,572 --> 01:35:08,093
Speaker 3: a fantastic check. We're gonna have to bring that back

2046
01:35:08,093 --> 01:35:09,893
Speaker 3: because so many people want to have a chat about that.

2047
01:35:09,973 --> 01:35:13,692
Speaker 3: But we've got Gareth Abdenor standing by. So thank you

2048
01:35:13,853 --> 01:35:15,452
Speaker 3: very much to everyone who called in text on that.

2049
01:35:15,652 --> 01:35:17,652
Speaker 3: If you do have a question for Gareth, now is

2050
01:35:17,692 --> 01:35:21,733
Speaker 3: your opportunity. It's always very popular. He's an employment law specialist.

2051
01:35:21,772 --> 01:35:24,372
Speaker 3: Oh wait, one hundred eighty ten eighty. If you've got

2052
01:35:24,412 --> 01:35:26,412
Speaker 3: a problem in your workplace, he is the man to

2053
01:35:26,572 --> 01:35:28,173
Speaker 3: chat to. If you're the boss and you've got a

2054
01:35:28,213 --> 01:35:30,532
Speaker 3: problem with your workers, he's great to chat to as well.

2055
01:35:30,612 --> 01:35:32,813
Speaker 3: Nine two nine two. If you preferred to text.

2056
01:35:32,893 --> 01:35:34,532
Speaker 2: Can you give me a coffee? Actually reading all these

2057
01:35:34,732 --> 01:35:36,532
Speaker 2: texts about how good it is? I'm back on you

2058
01:35:36,572 --> 01:35:37,892
Speaker 2: can ask some of mine. I think I've had too

2059
01:35:37,933 --> 01:35:39,652
Speaker 2: much to rust. I'm getting the jitters. Could you put

2060
01:35:39,692 --> 01:35:40,253
Speaker 2: some cream in there?

2061
01:35:41,452 --> 01:35:43,333
Speaker 3: Twenty eight past three and wipe your lippy off the

2062
01:35:43,412 --> 01:35:43,732
Speaker 3: edge of it?

2063
01:35:47,213 --> 01:35:50,852
Speaker 11: You talk ZED B headlines with blue bubble taxis it's

2064
01:35:50,933 --> 01:35:53,652
Speaker 11: no trouble with a blue bubble. A and ZED has

2065
01:35:53,692 --> 01:35:56,772
Speaker 11: cut it's floating rates this afternoon, following B and Z

2066
01:35:57,013 --> 01:36:01,173
Speaker 11: moves yesterday. After a twenty five basis point OCR cut.

2067
01:36:01,293 --> 01:36:04,732
Speaker 11: This afternoon, the Reserve Banks reduced the OCR to three

2068
01:36:04,812 --> 01:36:08,213
Speaker 11: point twenty five percent and is forecasting a two point

2069
01:36:08,452 --> 01:36:12,612
Speaker 11: nine percent low point in December. Fisher and pikel Healthcare

2070
01:36:12,692 --> 01:36:16,732
Speaker 11: has surpassed its own market expectations with a forty three

2071
01:36:16,812 --> 01:36:20,772
Speaker 11: percent increase in annual profit. It's boosted by record turnover

2072
01:36:20,893 --> 01:36:25,692
Speaker 11: topping two billion dollars. State Highway six has reopened through

2073
01:36:25,732 --> 01:36:28,492
Speaker 11: the Lower Bullet Gorge, but delays up to an hour

2074
01:36:28,652 --> 01:36:32,732
Speaker 11: is still expected between Ngongohua Junction and Westport as more

2075
01:36:32,772 --> 01:36:37,093
Speaker 11: debris is cleared. Meanwhile, Orange heavy rain warnings apply for

2076
01:36:37,213 --> 01:36:39,772
Speaker 11: parts of the Bay of Plenty and the South Islands

2077
01:36:39,853 --> 01:36:43,772
Speaker 11: Tasman Ranges easing late tonight. The Richmond and Bryant Rangers

2078
01:36:43,812 --> 01:36:46,932
Speaker 11: have a heavy rain watch until ten pm and big

2079
01:36:47,293 --> 01:36:52,053
Speaker 11: guests could hit Auckland's Harbor Bridge tonight. No recovery yet.

2080
01:36:52,412 --> 01:36:55,892
Speaker 11: Auckland Department Market flounders find out more at ends at

2081
01:36:55,933 --> 01:36:58,692
Speaker 11: Herald Premium are back to matt Ethan Tyler Adams.

2082
01:36:59,372 --> 01:37:02,812
Speaker 3: Thank you very much, Raylane, and we are joined as

2083
01:37:02,893 --> 01:37:06,452
Speaker 3: part of our RC Experts series once again by Gareth Abdenoor.

2084
01:37:06,452 --> 01:37:09,572
Speaker 3: He's an employment workplace in information expert and director of

2085
01:37:09,692 --> 01:37:13,253
Speaker 3: Abdenaugh Employment Law. Gareth good afternoon.

2086
01:37:13,492 --> 01:37:16,532
Speaker 24: Good afternoon, guys. I've had my coffee and I'm ready

2087
01:37:16,572 --> 01:37:16,732
Speaker 24: to go.

2088
01:37:17,053 --> 01:37:19,612
Speaker 2: Wow, how many today I could?

2089
01:37:20,053 --> 01:37:23,053
Speaker 24: I couldn't disclose that on are I think it's too many?

2090
01:37:24,293 --> 01:37:25,892
Speaker 3: Yeah, that's at least eight or nine.

2091
01:37:27,692 --> 01:37:30,412
Speaker 2: Help protect you from dementia? According to about forty text

2092
01:37:30,452 --> 01:37:31,852
Speaker 2: that comes through. That's good.

2093
01:37:32,372 --> 01:37:33,932
Speaker 24: Great, Anny slightly shaking.

2094
01:37:34,532 --> 01:37:36,973
Speaker 3: That's the way. Great to have you on as always, Gareth. Right,

2095
01:37:36,973 --> 01:37:39,173
Speaker 3: if you've got a question for Gareth, now is your opportunity,

2096
01:37:39,213 --> 01:37:41,852
Speaker 3: Oh eight hundred and eighty, ten eighty or nine to

2097
01:37:42,333 --> 01:37:46,333
Speaker 3: nine two straight away. We've already got a question from Christian.

2098
01:37:46,412 --> 01:37:47,052
Speaker 3: Get a Christian?

2099
01:37:48,133 --> 01:37:49,013
Speaker 14: Hey go, how you going?

2100
01:37:49,492 --> 01:37:50,772
Speaker 3: Very good? Gareth is standing by.

2101
01:37:52,093 --> 01:37:54,412
Speaker 14: Hey, guys, it's just a quick one.

2102
01:37:54,973 --> 01:38:01,173
Speaker 3: I oh, Christian, you're just breaking up a little bit.

2103
01:38:01,372 --> 01:38:03,293
Speaker 3: So we'll just start from the top. Just move left

2104
01:38:03,372 --> 01:38:05,932
Speaker 3: and right and hopefully that line stabilizers. Just start from

2105
01:38:05,973 --> 01:38:06,253
Speaker 3: the top.

2106
01:38:07,532 --> 01:38:08,253
Speaker 14: Hey, can you get me in?

2107
01:38:08,692 --> 01:38:09,893
Speaker 3: Yep, gotcha, you go for it.

2108
01:38:12,013 --> 01:38:14,333
Speaker 14: I had an employee who recently resigned.

2109
01:38:17,612 --> 01:38:20,692
Speaker 3: Well, I think off, yeah, so we might come back

2110
01:38:20,732 --> 01:38:22,812
Speaker 3: to Christian. We're just going to put them make to get.

2111
01:38:22,732 --> 01:38:25,812
Speaker 2: Them back, and I'll put a text message to you first. Hey, Gareth,

2112
01:38:25,853 --> 01:38:28,572
Speaker 2: recently my employer changed my work starting an end time

2113
01:38:29,412 --> 01:38:33,213
Speaker 2: to first job start to last job finish. Past few years,

2114
01:38:33,293 --> 01:38:36,293
Speaker 2: we were getting paid from home to return home. Can

2115
01:38:36,452 --> 01:38:39,293
Speaker 2: employer change these things suddenly? My contract doesn't have any

2116
01:38:39,372 --> 01:38:41,772
Speaker 2: details regarding this. Could you help?

2117
01:38:42,372 --> 01:38:44,253
Speaker 24: Oh man, that's a that's a good one.

2118
01:38:45,293 --> 01:38:45,333
Speaker 20: No.

2119
01:38:45,572 --> 01:38:48,732
Speaker 24: The general rule is that an employer can't just change

2120
01:38:48,772 --> 01:38:52,133
Speaker 24: your terms of employment. And in fact, there's an even

2121
01:38:52,173 --> 01:38:56,613
Speaker 24: bigger issue here. If the employment agreement doesn't have those details,

2122
01:38:57,973 --> 01:39:01,612
Speaker 24: the employer is definitely on the back foot. Generally, what

2123
01:39:01,772 --> 01:39:04,693
Speaker 24: happens is the employer has to consult with the employee

2124
01:39:05,333 --> 01:39:07,812
Speaker 24: and if they don't get agreement to the change, then

2125
01:39:07,893 --> 01:39:09,493
Speaker 24: they might look at a restructure.

2126
01:39:10,532 --> 01:39:12,972
Speaker 2: So do some people get paid from when they leave

2127
01:39:13,532 --> 01:39:16,692
Speaker 2: to home to home? So some people get paid for

2128
01:39:16,732 --> 01:39:17,333
Speaker 2: their commute?

2129
01:39:17,973 --> 01:39:21,772
Speaker 24: Yeah, it's pretty unusual. What often happens in say the

2130
01:39:21,853 --> 01:39:26,932
Speaker 24: construction industry, is where you start getting paid from your

2131
01:39:27,173 --> 01:39:30,612
Speaker 24: employer's main place of work and then they pay you

2132
01:39:30,772 --> 01:39:31,812
Speaker 24: for travel to site.

2133
01:39:32,133 --> 01:39:33,612
Speaker 2: Right, that's not always the case.

2134
01:39:34,293 --> 01:39:37,093
Speaker 3: You're going to renegotiate your contract. You miss it out

2135
01:39:37,133 --> 01:39:39,732
Speaker 3: on that bad ten minutes that takes work each morning.

2136
01:39:39,812 --> 01:39:43,213
Speaker 2: There's eleven and a half minutes from my work here

2137
01:39:43,293 --> 01:39:44,412
Speaker 2: that I need to get paid for it.

2138
01:39:45,333 --> 01:39:47,612
Speaker 3: There's another text question for you here, Garett, that says, Hi,

2139
01:39:47,772 --> 01:39:49,372
Speaker 3: I have a friend who works on a farm. I

2140
01:39:49,572 --> 01:39:52,852
Speaker 3: am a farmer myself slash employer. This young girl is

2141
01:39:52,893 --> 01:39:55,692
Speaker 3: on a salary and basically working every day with days

2142
01:39:55,812 --> 01:39:59,692
Speaker 3: off only at the employer discretion maybe once in a

2143
01:39:59,732 --> 01:40:03,972
Speaker 3: two week period. She's absolutely burnt out and soldiering on. However,

2144
01:40:04,253 --> 01:40:06,612
Speaker 3: when she has time off they make who use it

2145
01:40:06,692 --> 01:40:08,253
Speaker 3: as annual leave? Is that legal?

2146
01:40:10,372 --> 01:40:14,012
Speaker 24: It definitely sounds fishy to me. A lot of red

2147
01:40:14,053 --> 01:40:19,052
Speaker 24: flags in that you can't be required to work every

2148
01:40:19,173 --> 01:40:23,253
Speaker 24: day of the week every week. Sometimes there are arrangements

2149
01:40:23,372 --> 01:40:27,452
Speaker 24: where you know, people work an extended number of days

2150
01:40:27,492 --> 01:40:30,732
Speaker 24: in a fortnight, but a lot of red flags there.

2151
01:40:31,253 --> 01:40:33,572
Speaker 24: I think that person should get some legal advice because

2152
01:40:33,572 --> 01:40:37,933
Speaker 24: it sounds like A though most probably at risk of

2153
01:40:38,013 --> 01:40:41,412
Speaker 24: health and safety. You can't keep working like that, especially

2154
01:40:41,532 --> 01:40:44,213
Speaker 24: with heavy machinery and stuff like that on a farm,

2155
01:40:45,253 --> 01:40:49,412
Speaker 24: and B doesn't sound right to me. I think she's

2156
01:40:49,452 --> 01:40:50,452
Speaker 24: most probably got a claim.

2157
01:40:50,612 --> 01:40:51,293
Speaker 3: Yeah, very right.

2158
01:40:51,372 --> 01:40:53,772
Speaker 2: Well, I think we've got Christian back, and I think

2159
01:40:53,853 --> 01:40:55,732
Speaker 2: his line is all sorted. I do you want to

2160
01:40:55,772 --> 01:40:57,972
Speaker 2: start from the top with your question for Gareth Christian?

2161
01:40:59,612 --> 01:41:02,732
Speaker 3: Hey, guys, get a you're on with Gareth Christians, so

2162
01:41:02,853 --> 01:41:03,293
Speaker 3: you go for it.

2163
01:41:03,652 --> 01:41:07,972
Speaker 14: Hey, Gareth, just a quick question. I had an employee

2164
01:41:07,973 --> 01:41:10,852
Speaker 14: of recent resigned, but out of good faith, he was

2165
01:41:10,933 --> 01:41:15,692
Speaker 14: doing an electrical apprenticeship and we were not obliged to

2166
01:41:16,973 --> 01:41:19,293
Speaker 14: give him two weeks off what we did to do

2167
01:41:19,412 --> 01:41:22,812
Speaker 14: a blog course, and I paid him those two weeks

2168
01:41:23,093 --> 01:41:27,572
Speaker 14: as in good faith, but in the bonded letter saying

2169
01:41:27,652 --> 01:41:32,532
Speaker 14: that if you left it in twelve months of having

2170
01:41:32,652 --> 01:41:36,932
Speaker 14: done that course and after you've written the exam, if

2171
01:41:36,973 --> 01:41:38,492
Speaker 14: you leave it in twelve months, you will have to

2172
01:41:38,572 --> 01:41:41,372
Speaker 14: pay the money that the money that we paid you

2173
01:41:41,452 --> 01:41:43,973
Speaker 14: those two weeks, you'd have to pay it back. So

2174
01:41:44,133 --> 01:41:47,253
Speaker 14: the question coming back from that is is that that's

2175
01:41:47,293 --> 01:41:51,133
Speaker 14: exactly how it stated in the bonded form. But the

2176
01:41:52,013 --> 01:41:55,692
Speaker 14: ex employee is now asking, well, you know I've worked

2177
01:41:55,933 --> 01:41:58,492
Speaker 14: x amount of time after I've signed that bonded form.

2178
01:41:58,772 --> 01:42:03,933
Speaker 14: Does that get taken off? And Mike, we be the

2179
01:42:03,973 --> 01:42:06,133
Speaker 14: first person I'm asking with this question, has just come

2180
01:42:06,213 --> 01:42:09,372
Speaker 14: to me? Or we are obliged? Is he obliged to

2181
01:42:09,452 --> 01:42:11,812
Speaker 14: have some of that money tech norf or does he

2182
01:42:11,893 --> 01:42:13,933
Speaker 14: pay the full amount back as in stated on the

2183
01:42:14,013 --> 01:42:14,572
Speaker 14: bonded form.

2184
01:42:15,412 --> 01:42:17,612
Speaker 24: Yeah, this is an issue that comes up quite often

2185
01:42:17,732 --> 01:42:20,652
Speaker 24: Christian and it really depends on what the court is

2186
01:42:20,893 --> 01:42:25,812
Speaker 24: likely to consider reasonable. If this person has been working

2187
01:42:25,933 --> 01:42:29,812
Speaker 24: for the business for a year, after the after the

2188
01:42:29,853 --> 01:42:32,652
Speaker 24: training course, after you paid for those two weeks, wages.

2189
01:42:33,412 --> 01:42:37,133
Speaker 24: I think there's potentially an argument that they should only

2190
01:42:37,253 --> 01:42:39,293
Speaker 24: have to pay back part of their amount, not the

2191
01:42:39,372 --> 01:42:42,893
Speaker 24: full amount. What we often see is that there's a

2192
01:42:43,013 --> 01:42:47,932
Speaker 24: graduated agreement, so if they leave within three months, they

2193
01:42:48,013 --> 01:42:51,012
Speaker 24: pay back the full amount, If they leave within six months,

2194
01:42:51,093 --> 01:42:54,412
Speaker 24: they pay back three quarters, and so on and so on.

2195
01:42:55,692 --> 01:42:59,253
Speaker 24: That's heid if he signed an agreement that said he'd

2196
01:42:59,293 --> 01:43:02,293
Speaker 24: pay back the full amount if he left within twelve months,

2197
01:43:02,372 --> 01:43:06,253
Speaker 24: well that's the starting point. And it sounds like perhaps

2198
01:43:06,293 --> 01:43:08,053
Speaker 24: you want to have a conversation see if you can

2199
01:43:08,572 --> 01:43:11,852
Speaker 24: negotiate something that both of you can agree on. Of course,

2200
01:43:11,893 --> 01:43:16,253
Speaker 24: if you don't and you require them to pay back

2201
01:43:16,293 --> 01:43:19,852
Speaker 24: the full amount, you might get bogged down in a

2202
01:43:19,973 --> 01:43:23,013
Speaker 24: court case, and that's unlikely to be worth it for

2203
01:43:23,133 --> 01:43:23,732
Speaker 24: either party.

2204
01:43:25,213 --> 01:43:27,253
Speaker 3: All the best, yeah, all the best with their Christian

2205
01:43:27,293 --> 01:43:30,253
Speaker 3: That sounds like a tough situation. But what you said there, Gareth,

2206
01:43:30,412 --> 01:43:32,692
Speaker 3: it certainly sounds fair that with the bonding system, that

2207
01:43:32,893 --> 01:43:35,732
Speaker 3: if it is calculated on the length of time that

2208
01:43:35,853 --> 01:43:38,892
Speaker 3: you've been with that organization, that sounds like a fair approach,

2209
01:43:38,933 --> 01:43:40,812
Speaker 3: and that's what the court's determined, right.

2210
01:43:41,333 --> 01:43:44,572
Speaker 24: Yeah, that's right, And you know I often smile at

2211
01:43:44,612 --> 01:43:48,173
Speaker 24: this where employees agree to things and they think it's

2212
01:43:48,253 --> 01:43:51,173
Speaker 24: fair at the time, and then when they leave and

2213
01:43:51,253 --> 01:43:53,452
Speaker 24: it actually comes time to live up to their end

2214
01:43:53,492 --> 01:43:58,253
Speaker 24: of the bargain, suddenly they think it's unfair. It's not

2215
01:43:58,372 --> 01:44:01,892
Speaker 24: always the case, but yeah, it's surprising how often people

2216
01:44:01,973 --> 01:44:02,612
Speaker 24: have regrets.

2217
01:44:02,772 --> 01:44:07,852
Speaker 2: Happens in relationships as well. I'm not going there. Eight

2218
01:44:08,093 --> 01:44:11,932
Speaker 2: dred eighty ten eighty. Have you got an employment related issue?

2219
01:44:12,612 --> 01:44:15,492
Speaker 2: We've got Gareth from abdenor Raw on the line waiting

2220
01:44:15,572 --> 01:44:16,932
Speaker 2: to answer your questions.

2221
01:44:17,013 --> 01:44:20,172
Speaker 3: Yep, it is twenty one to four Matt.

2222
01:44:20,013 --> 01:44:23,213
Speaker 1: Heath Tyler Adams with you as your afternoon rolls on

2223
01:44:23,492 --> 01:44:27,012
Speaker 1: Matt Heath and Tyler Adams Afternoons News Talks EDB.

2224
01:44:28,093 --> 01:44:31,612
Speaker 3: News Talks their B and we have Gareth Abdenora in

2225
01:44:32,333 --> 01:44:35,092
Speaker 3: in studio rather. He is an employment, workplace and information

2226
01:44:35,293 --> 01:44:39,333
Speaker 3: expert and director of Abdenal Employment Law. He's brilliant and

2227
01:44:39,492 --> 01:44:42,333
Speaker 3: he's taking your calls and questions on oh, eight hundred

2228
01:44:42,452 --> 01:44:46,053
Speaker 3: eighty ten eighty. There's a trackload of text questions that

2229
01:44:46,133 --> 01:44:50,253
Speaker 3: have come through Gareth. One here, Hi, my friend wants

2230
01:44:50,293 --> 01:44:53,892
Speaker 3: to plan an international holiday to Scotland next May twenty

2231
01:44:54,053 --> 01:44:56,972
Speaker 3: twenty six. And her company is telling her they can't

2232
01:44:57,013 --> 01:45:00,213
Speaker 3: approve any leave for her until two weeks prior to

2233
01:45:00,372 --> 01:45:02,772
Speaker 3: wanting to go on holiday. What is your thoughts on that?

2234
01:45:04,053 --> 01:45:07,493
Speaker 24: That seems pretty unreasonable to me, especially if she explains

2235
01:45:07,652 --> 01:45:12,333
Speaker 24: why she wants to get that leave locked. And I

2236
01:45:13,293 --> 01:45:16,493
Speaker 24: think what people often forget is there's this mutual obligation

2237
01:45:16,652 --> 01:45:20,973
Speaker 24: of good faith and that requires both parties to be

2238
01:45:22,053 --> 01:45:26,372
Speaker 24: fair and reasonable. Saying that you can't book an overseas

2239
01:45:26,452 --> 01:45:29,492
Speaker 24: trip until two weeks before that seems ridiculous to me.

2240
01:45:29,853 --> 01:45:30,772
Speaker 3: Yeah, very good.

2241
01:45:31,652 --> 01:45:33,133
Speaker 2: Jimmy, you've got a question for Gareth.

2242
01:45:34,572 --> 01:45:35,692
Speaker 5: Yes, yes, I do.

2243
01:45:37,333 --> 01:45:37,372
Speaker 6: So.

2244
01:45:39,293 --> 01:45:42,892
Speaker 13: I got on first trim review.

2245
01:45:44,772 --> 01:45:48,412
Speaker 3: It's now been ten months now, Jimmy, I've got it

2246
01:45:48,452 --> 01:45:50,492
Speaker 3: written here, but we'll just confirmed because we're having some

2247
01:45:50,572 --> 01:45:53,053
Speaker 3: problems with phones today. But you got told you get

2248
01:45:53,053 --> 01:45:56,652
Speaker 3: a pay review after three months. Carry on, Yes, and.

2249
01:45:58,492 --> 01:46:00,692
Speaker 22: Currently still haven't had a pay review and it's been.

2250
01:46:05,492 --> 01:46:08,253
Speaker 3: All right. I think we've lost Jimmy again, but so yeah,

2251
01:46:08,452 --> 01:46:10,173
Speaker 3: I can pick that up Man.

2252
01:46:11,692 --> 01:46:16,253
Speaker 24: And Tyler. I think in a situation like that, sometimes

2253
01:46:16,612 --> 01:46:20,572
Speaker 24: employers forget when they've said they'll do a pay review,

2254
01:46:21,652 --> 01:46:24,732
Speaker 24: and if that happens, try and engage with them, Try

2255
01:46:24,812 --> 01:46:28,772
Speaker 24: and get them to follow through. They may have just forgotten.

2256
01:46:29,412 --> 01:46:33,253
Speaker 24: If you're having difficulty get it in writing, send a

2257
01:46:33,333 --> 01:46:37,333
Speaker 24: text message, send an email saying, hey, you said you

2258
01:46:37,412 --> 01:46:39,893
Speaker 24: would do this, it hasn't happened. Could we please do

2259
01:46:40,013 --> 01:46:43,932
Speaker 24: it now. If they still don't do it, then arguably

2260
01:46:44,053 --> 01:46:47,133
Speaker 24: they breach in good faith and they're also breaching a

2261
01:46:47,293 --> 01:46:48,212
Speaker 24: term of the agreement.

2262
01:46:48,612 --> 01:46:51,372
Speaker 3: Yep, very good. Hopefully that helps. Jimmy, Oh, eight hundred

2263
01:46:51,372 --> 01:46:53,093
Speaker 3: and eighty ten eighty is the number to call.

2264
01:46:53,492 --> 01:46:56,173
Speaker 2: Got this text here? That's ins he here's interesting. An

2265
01:46:56,213 --> 01:46:59,772
Speaker 2: employee with a medical marijuana prescription operating machinery. I'm told

2266
01:46:59,893 --> 01:47:02,652
Speaker 2: as long as they take it eight hours before work,

2267
01:47:03,173 --> 01:47:04,532
Speaker 2: they are fine. Is this correct?

2268
01:47:04,893 --> 01:47:09,652
Speaker 24: Well, the good old medical mari the prescripture.

2269
01:47:09,253 --> 01:47:12,412
Speaker 2: It's it's no different from the illegal stuff.

2270
01:47:13,692 --> 01:47:15,972
Speaker 24: I feel I've got a headache coming on. I better

2271
01:47:16,013 --> 01:47:16,772
Speaker 24: get my prescription.

2272
01:47:18,853 --> 01:47:19,053
Speaker 8: Yeah.

2273
01:47:19,133 --> 01:47:24,173
Speaker 24: This is an incredibly tricky one and it hasn't really

2274
01:47:24,253 --> 01:47:28,333
Speaker 24: been tested to the degree that I'd be comfortable within

2275
01:47:28,492 --> 01:47:32,772
Speaker 24: the courts yet. I think what people off and overlook

2276
01:47:33,173 --> 01:47:39,932
Speaker 24: is it depends on how much THC people take. How

2277
01:47:40,053 --> 01:47:46,013
Speaker 24: you measure that. Of course, our marijuana industry, medical marijuana

2278
01:47:46,093 --> 01:47:50,093
Speaker 24: industry is a lot less sophisticated than it is overseas.

2279
01:47:52,532 --> 01:47:55,892
Speaker 24: I wouldn't be comfortable with one of my employees operating

2280
01:47:56,013 --> 01:48:00,732
Speaker 24: heavy machinery after they've after they've taken marijuana. How do

2281
01:48:00,853 --> 01:48:03,732
Speaker 24: you know that they're still going to be okay? And

2282
01:48:05,893 --> 01:48:09,372
Speaker 24: what happens if there's an accident. I'm sure Works Safe

2283
01:48:09,372 --> 01:48:12,013
Speaker 24: are going to be very interested in this. So this

2284
01:48:12,213 --> 01:48:16,893
Speaker 24: is a very tricky situation. It's not one with an easy, straightforward,

2285
01:48:16,933 --> 01:48:18,173
Speaker 24: black and white answer.

2286
01:48:18,133 --> 01:48:21,532
Speaker 2: Because doesn't really make any difference. Say, for example, I

2287
01:48:21,612 --> 01:48:23,093
Speaker 2: mean for a long time I had back pain and

2288
01:48:23,173 --> 01:48:26,492
Speaker 2: I was on tramadol. Yeah, so you know, I wouldn't

2289
01:48:26,492 --> 01:48:29,053
Speaker 2: have in that state been considered myself capable of.

2290
01:48:29,372 --> 01:48:32,372
Speaker 3: There's a lot of anti presence that would cause people.

2291
01:48:32,492 --> 01:48:35,533
Speaker 3: You know, you shouldn't be driving with some of those medications.

2292
01:48:36,173 --> 01:48:40,493
Speaker 24: I think a lot of the same issues. The difficulty,

2293
01:48:40,612 --> 01:48:46,013
Speaker 24: of course, is do these people know how much marijuana

2294
01:48:46,093 --> 01:48:49,772
Speaker 24: they are taking, how strong it is, what the effect

2295
01:48:49,893 --> 01:48:53,933
Speaker 24: is going to be. Can the doctor actually confirm that

2296
01:48:54,013 --> 01:48:56,693
Speaker 24: it will be completely out of their system in that timeframe.

2297
01:48:57,572 --> 01:48:59,572
Speaker 24: I'm not a doctor, so I can't give that view.

2298
01:49:00,093 --> 01:49:02,572
Speaker 24: But I think this is a very tricky situation, especially

2299
01:49:02,612 --> 01:49:07,693
Speaker 24: where they're operating heavy machinery. The obligation on the employer

2300
01:49:08,572 --> 01:49:10,893
Speaker 24: under the health and safety legislation is they have to

2301
01:49:10,973 --> 01:49:16,572
Speaker 24: take all practicable steps to ensure that there is no

2302
01:49:16,772 --> 01:49:19,213
Speaker 24: threat to health and safety in the workplace, both for

2303
01:49:19,333 --> 01:49:22,973
Speaker 24: this worker and for everybody else that might might be

2304
01:49:23,053 --> 01:49:24,092
Speaker 24: coming to that workplace.

2305
01:49:24,372 --> 01:49:26,293
Speaker 2: Well, there we go. What's sweet airs when you're operating

2306
01:49:26,333 --> 01:49:30,293
Speaker 2: a microphone? Graham for Gareth?

2307
01:49:31,812 --> 01:49:32,173
Speaker 14: Yeah good?

2308
01:49:32,173 --> 01:49:37,493
Speaker 25: Any guys, relevant daily pay as opposed to or when calculating,

2309
01:49:37,572 --> 01:49:41,892
Speaker 25: and you'll leave. That's been done to incorporate all bonuses

2310
01:49:42,133 --> 01:49:43,572
Speaker 25: and commissions pay.

2311
01:49:43,492 --> 01:49:44,093
Speaker 13: Throughout the year.

2312
01:49:45,093 --> 01:49:53,452
Speaker 26: The employee thens and expects the bonuses and missions paid

2313
01:49:53,492 --> 01:49:56,493
Speaker 26: on an annual basis to be included in sick and Bereavementally,

2314
01:49:57,612 --> 01:50:00,812
Speaker 26: my understanding is that it's relevant daily pay, which should

2315
01:50:00,853 --> 01:50:02,732
Speaker 26: be just what they would have earned on the day.

2316
01:50:03,532 --> 01:50:06,213
Speaker 26: The other side of things is he's expecting average daily

2317
01:50:06,253 --> 01:50:08,293
Speaker 26: pay for second Bereavemently, what's your.

2318
01:50:09,652 --> 01:50:11,612
Speaker 24: Oh, Graham, has someone put you up to this?

2319
01:50:15,772 --> 01:50:16,532
Speaker 3: Holidays act?

2320
01:50:16,692 --> 01:50:19,412
Speaker 24: Questions? This is kind of like a train's leaving Chicago

2321
01:50:19,572 --> 01:50:24,213
Speaker 24: going for an hour. Unfortunately, this is not something I

2322
01:50:24,253 --> 01:50:25,412
Speaker 24: can answer over the air.

2323
01:50:25,532 --> 01:50:25,852
Speaker 2: Graham.

2324
01:50:26,732 --> 01:50:28,652
Speaker 24: It's something where you've actually got to sit down with

2325
01:50:28,732 --> 01:50:32,492
Speaker 24: the definitions in the Act and work it through. It's

2326
01:50:32,532 --> 01:50:36,173
Speaker 24: a tricky one, but I think if you sit down

2327
01:50:36,333 --> 01:50:39,372
Speaker 24: with the company accounting to or whoever does your payroll,

2328
01:50:39,652 --> 01:50:40,933
Speaker 24: they'll be able to work you through it.

2329
01:50:43,093 --> 01:50:44,092
Speaker 2: Yes, thanks Gareth.

2330
01:50:45,293 --> 01:50:51,412
Speaker 3: Yeah, rule no holidays at questions yep, yeah, absolutely, we

2331
01:50:51,532 --> 01:50:55,372
Speaker 3: know you love those ones, Gareth. Question here have I text?

2332
01:50:56,173 --> 01:50:58,412
Speaker 3: Hi Gareth, My eighteen year old daughter is working in

2333
01:50:58,452 --> 01:51:01,213
Speaker 3: a cafe. They are paining her on random days, which

2334
01:51:01,293 --> 01:51:04,173
Speaker 3: makes it hard to keep track of. Is that legal

2335
01:51:04,333 --> 01:51:05,932
Speaker 3: or should there be a set payday?

2336
01:51:08,452 --> 01:51:08,612
Speaker 18: Well?

2337
01:51:09,173 --> 01:51:11,213
Speaker 24: I guess let's let's look at the positive here. It

2338
01:51:11,293 --> 01:51:14,892
Speaker 24: sounds like they are paying her. But no, that's pretty

2339
01:51:14,973 --> 01:51:18,492
Speaker 24: unusual to be paying someone on random days, and that

2340
01:51:18,732 --> 01:51:21,213
Speaker 24: is one of the things that should be covered in

2341
01:51:21,293 --> 01:51:24,452
Speaker 24: an employment agreement. I guess my first question is does

2342
01:51:24,492 --> 01:51:27,892
Speaker 24: this person have an employment agreement? And if not, they

2343
01:51:27,933 --> 01:51:31,372
Speaker 24: should ask for one, And certainly I think it would

2344
01:51:31,412 --> 01:51:38,213
Speaker 24: be reasonable to ask for a regular payday. It's it's

2345
01:51:38,253 --> 01:51:41,772
Speaker 24: almost unheard of just to be paying someone on random days.

2346
01:51:42,412 --> 01:51:46,772
Speaker 3: Yeah, very good this one here. This might be an

2347
01:51:46,853 --> 01:51:50,892
Speaker 3: unfair question, Gareth, but it's a doozy, Gareth, why personal

2348
01:51:50,973 --> 01:51:53,333
Speaker 3: grievance is so one sided? I recently came through one

2349
01:51:53,452 --> 01:51:56,932
Speaker 3: and had nothing found on me, but was financially bullied

2350
01:51:57,452 --> 01:52:01,732
Speaker 3: and I had to settle. The personal grievance system seems

2351
01:52:01,812 --> 01:52:02,652
Speaker 3: one sided to me.

2352
01:52:04,053 --> 01:52:07,492
Speaker 24: Yeah, well, I guess that's a political question rather than

2353
01:52:07,572 --> 01:52:10,492
Speaker 24: a legal question. There are a lot of employers out

2354
01:52:10,532 --> 01:52:15,293
Speaker 24: there that do believe the system is one sided, and

2355
01:52:15,452 --> 01:52:18,253
Speaker 24: I can certainly understand where they're coming from. We do

2356
01:52:18,412 --> 01:52:22,652
Speaker 24: have a system where often it makes more commercial sense

2357
01:52:22,853 --> 01:52:26,052
Speaker 24: to settle a grievance pay a small amount of money

2358
01:52:26,732 --> 01:52:30,133
Speaker 24: rather than go through the system, be successful and still

2359
01:52:30,173 --> 01:52:32,933
Speaker 24: be out of pocket. Yeah, so I definitely here with

2360
01:52:33,173 --> 01:52:36,173
Speaker 24: persons coming from I guess contact your local MP.

2361
01:52:36,652 --> 01:52:39,252
Speaker 3: YEP, very good. Right, We're going to play some messages,

2362
01:52:39,293 --> 01:52:41,532
Speaker 3: but when we come back, we'll take more of your calls.

2363
01:52:41,572 --> 01:52:43,892
Speaker 3: On oh, eight hundred and eighty, ten eighty. We're joined

2364
01:52:43,893 --> 01:52:47,652
Speaker 3: by Gareth Abdenor Employment workplace and information expert and director

2365
01:52:47,692 --> 01:52:51,333
Speaker 3: of Abdenor Employment Law. It is ten to four, the.

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01:52:51,492 --> 01:52:55,412
Speaker 1: Big stories, the big issues, the big trends and everything

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01:52:55,452 --> 01:52:57,492
Speaker 1: in between. Matt Heath and Tyler Adams.

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01:52:57,652 --> 01:53:01,293
Speaker 2: Afternoons, Ustalg ZBB on newstalg ZBB.

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01:53:01,933 --> 01:53:03,932
Speaker 3: Steve, Good afternoon, You're on with Gareth.

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01:53:05,053 --> 01:53:10,372
Speaker 7: Hey, Gareth emails. I have a boss. I work at

2371
01:53:10,412 --> 01:53:14,893
Speaker 7: a concrete factue, which is pretty hard at work, and

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01:53:15,133 --> 01:53:17,452
Speaker 7: I'm actually a deep seat fishman by trade, so I

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01:53:17,572 --> 01:53:20,652
Speaker 7: can handle that work. But what I can't handle does

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01:53:21,452 --> 01:53:24,692
Speaker 7: if other workers, young boys, slack off and I've got

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01:53:24,772 --> 01:53:25,333
Speaker 7: to carry it in.

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01:53:26,133 --> 01:53:26,892
Speaker 14: That's not fair.

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01:53:27,492 --> 01:53:29,452
Speaker 7: So when I say to my boss about it, he

2378
01:53:29,612 --> 01:53:31,492
Speaker 7: just swears at me and tells me to do my

2379
01:53:31,812 --> 01:53:35,213
Speaker 7: different job, you know. And then when I do catch

2380
01:53:35,333 --> 01:53:37,612
Speaker 7: up on all the orders for the landscapers and that

2381
01:53:38,133 --> 01:53:40,652
Speaker 7: I have a little bit of free time, so he

2382
01:53:40,853 --> 01:53:44,492
Speaker 7: goes come with me because I'm building a house and

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01:53:44,612 --> 01:53:47,052
Speaker 7: you need to help me put the trusses on the house.

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01:53:47,492 --> 01:53:50,333
Speaker 7: And it's like, well, hang on, I'm a concrete work

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01:53:50,412 --> 01:53:54,053
Speaker 7: I'm not a builder, so can he legally do that?

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01:53:55,093 --> 01:53:57,852
Speaker 7: Because I thought it was changing job description when you

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01:53:57,853 --> 01:54:00,772
Speaker 7: you know, yeah.

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01:54:00,812 --> 01:54:04,372
Speaker 24: That's certainly it doesn't sound like a great situation where

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01:54:04,412 --> 01:54:07,013
Speaker 24: you're picking up all the slack and you're and you're

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01:54:07,013 --> 01:54:09,052
Speaker 24: getting to help hold you's house.

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01:54:09,372 --> 01:54:12,333
Speaker 7: Just to give you an idea how hard it is,

2392
01:54:12,572 --> 01:54:16,013
Speaker 7: I challenge such spies from burn Amami camps come out

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01:54:16,093 --> 01:54:18,972
Speaker 7: and challenge me by at lunchtime. They put their gear

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01:54:19,093 --> 01:54:21,572
Speaker 7: down and they siss s.

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01:54:23,973 --> 01:54:24,772
Speaker 3: That way out, Steve.

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01:54:25,293 --> 01:54:29,013
Speaker 7: Yeah, that was to prove point to my boss. I

2397
01:54:29,133 --> 01:54:31,772
Speaker 7: can handle the work, but I can't handle the abuse

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01:54:32,453 --> 01:54:33,253
Speaker 7: fair enough to Steve.

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01:54:33,293 --> 01:54:38,333
Speaker 24: Sorry, no problem at all, Hey, Steve, you know it

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01:54:38,453 --> 01:54:41,613
Speaker 24: sounds like you're doing a really good job. It's up

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01:54:41,693 --> 01:54:45,693
Speaker 24: to your manager to deal with your colleagues if if

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01:54:45,772 --> 01:54:50,653
Speaker 24: they're not putting in the hard yards. You could potentially

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01:54:50,772 --> 01:54:53,893
Speaker 24: have a claim if you feel like you're being discriminated

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01:54:53,893 --> 01:54:57,812
Speaker 24: against or treated unfairly, and certainly if you get verbally

2405
01:54:57,893 --> 01:55:02,253
Speaker 24: abused for raising concerns, that is something that you can

2406
01:55:02,413 --> 01:55:05,972
Speaker 24: legitimately ask your employer to stop doing. And if he continues,

2407
01:55:06,053 --> 01:55:08,613
Speaker 24: you've got to You've got to claim against him. The

2408
01:55:08,693 --> 01:55:11,093
Speaker 24: fact that he's getting you to help with the house

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01:55:11,173 --> 01:55:15,693
Speaker 24: that he's building. That really depends if that is potentially

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01:55:15,933 --> 01:55:20,373
Speaker 24: covered in your job description and it's seen as reasonable,

2411
01:55:20,973 --> 01:55:23,693
Speaker 24: that could be something that he could ask you to

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01:55:23,772 --> 01:55:27,733
Speaker 24: help with, but it is pretty unusual.

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01:55:28,013 --> 01:55:28,213
Speaker 4: Yep.

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01:55:28,333 --> 01:55:30,772
Speaker 3: Steve. All the best with that, mate, and Gareth, thank

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01:55:30,853 --> 01:55:34,173
Speaker 3: you very much. As always, we've got a truckloaded text

2416
01:55:34,533 --> 01:55:37,093
Speaker 3: we'll get to next time and we'll weed out the

2417
01:55:37,133 --> 01:55:40,533
Speaker 3: holiday act ones for your mates. Thank you once again,

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01:55:41,453 --> 01:55:43,053
Speaker 3: we will catch you in a month's time. That is

2419
01:55:43,093 --> 01:55:46,493
Speaker 3: Gareth abdenaor Employment Work Play an information expert. You can

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01:55:46,812 --> 01:55:50,653
Speaker 3: check him out at abdenaorlaw dot Nze is brilliant. Well.

2421
01:55:50,733 --> 01:55:52,333
Speaker 2: Thank you to all your great New Zealanders for listening

2422
01:55:52,333 --> 01:55:54,093
Speaker 2: to the show. We've had a great time. Hope you

2423
01:55:54,173 --> 01:55:56,733
Speaker 2: have the Mattintile Afternoons full show podcast will be out

2424
01:55:56,772 --> 01:55:58,493
Speaker 2: in about an hour, So if you missed any of

2425
01:55:58,533 --> 01:56:02,453
Speaker 2: our chats on Trady Callbacks, chronic to Satisfaction, Syndrome, Coffee

2426
01:56:02,493 --> 01:56:05,253
Speaker 2: Withdrawal and Employment Law, then tune into our podcast wherever

2427
01:56:05,333 --> 01:56:08,852
Speaker 2: you get your pods. The Powerful Heather duplessy Ellen up next.

2428
01:56:09,093 --> 01:56:12,052
Speaker 2: That's all from Toyler and I until tomorrow. AVO wherever

2429
01:56:12,093 --> 01:56:15,253
Speaker 2: you are, whatever you're doing, give him a taste of Kiwi.

2430
01:56:15,733 --> 01:56:18,693
Speaker 3: Love you, telling you where you can go.

2431
01:56:21,733 --> 01:56:23,373
Speaker 2: You love Live

2432
01:56:25,533 --> 01:56:28,093
Speaker 1: For more from News Talks at b Listen live on

2433
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Speaker 1: air or online, and keep our shows with you wherever

2434
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