1 00:00:00,320 --> 00:00:01,560 Speaker 1: Heather do for c Ellen. 2 00:00:01,920 --> 00:00:04,120 Speaker 2: If you haven't heard the latest with the fairies that 3 00:00:04,160 --> 00:00:06,840 Speaker 2: we've bought are buying from China, you're going to want 4 00:00:06,840 --> 00:00:08,800 Speaker 2: to hear this, so stand by. It's twenty past five 5 00:00:09,119 --> 00:00:12,280 Speaker 2: online deal website, though grab one has gone into liquidation. 6 00:00:12,320 --> 00:00:14,400 Speaker 2: Today's you know. Trouble is this is not good news 7 00:00:14,400 --> 00:00:17,640 Speaker 2: for people who've bought vouchers. They will not be refunded, 8 00:00:17,680 --> 00:00:19,560 Speaker 2: according to the liquidators, and that means it's up to 9 00:00:19,600 --> 00:00:21,919 Speaker 2: businesses to decide whether they're going to honor the vouchers 10 00:00:21,960 --> 00:00:25,599 Speaker 2: or not. Deon Tilson is the general manager for Podokai 11 00:00:25,720 --> 00:00:26,760 Speaker 2: Springs and he's with us now. 12 00:00:26,760 --> 00:00:29,400 Speaker 1: Hey, Dion, Hey, how are you very well? 13 00:00:29,440 --> 00:00:31,560 Speaker 2: Thank you? Are you guys honoring the vouchers? 14 00:00:32,080 --> 00:00:33,839 Speaker 1: We are yet yet. No. We have made a conscious 15 00:00:33,880 --> 00:00:37,400 Speaker 1: decision and good faith to honor whatever unredeemed vouchers there 16 00:00:37,400 --> 00:00:40,040 Speaker 1: are out there in the market. Unfortunately, we don't know 17 00:00:40,040 --> 00:00:42,640 Speaker 1: exactly how many that is because the merchant system has 18 00:00:42,720 --> 00:00:46,200 Speaker 1: been shut down to them. To other businesses, we expect 19 00:00:46,200 --> 00:00:49,360 Speaker 1: there's probably up to five hundred still family and adult 20 00:00:49,400 --> 00:00:50,400 Speaker 1: vouchers still out there. 21 00:00:50,600 --> 00:00:52,120 Speaker 2: Have you been paid for them? 22 00:00:53,120 --> 00:00:55,560 Speaker 1: We haven't been paid for a segment of the school 23 00:00:55,600 --> 00:00:59,720 Speaker 1: holiday vouchers. So we're estimating we've probably lost twenty thousand 24 00:00:59,720 --> 00:01:03,320 Speaker 1: dollars and income to date and potentially another ten to 25 00:01:03,320 --> 00:01:06,400 Speaker 1: twenty thousand and unredeemed vouchers that we will redeem for 26 00:01:06,600 --> 00:01:09,720 Speaker 1: customers as long as they can provide some sort of 27 00:01:10,600 --> 00:01:13,480 Speaker 1: an email or proof bank statement of the like that 28 00:01:13,520 --> 00:01:15,040 Speaker 1: they did buy a voucher in the first place. 29 00:01:15,200 --> 00:01:17,160 Speaker 2: Yeah, I mean, this is the trouble, right because the 30 00:01:17,160 --> 00:01:20,000 Speaker 2: websites down, they can't necessarily print it out, can they. 31 00:01:20,640 --> 00:01:23,160 Speaker 1: That's that's it. So we'll be working with those customers. 32 00:01:23,520 --> 00:01:25,160 Speaker 1: You know, I'll always recommend maybe de flick as an 33 00:01:25,200 --> 00:01:27,760 Speaker 1: email instead of just turning up at the counter so 34 00:01:27,760 --> 00:01:31,280 Speaker 1: we can arrange it. We do have, you know, some databases, 35 00:01:31,280 --> 00:01:34,160 Speaker 1: and most recent databases we downloaded, so we do have 36 00:01:34,200 --> 00:01:37,839 Speaker 1: some information, but some of the latest purchases we don't 37 00:01:37,840 --> 00:01:39,520 Speaker 1: have on file, so it is going to be a 38 00:01:39,520 --> 00:01:41,280 Speaker 1: bit of a case by case basis, but you know, 39 00:01:41,319 --> 00:01:43,080 Speaker 1: we will do our best to honor and make sure 40 00:01:43,120 --> 00:01:45,720 Speaker 1: that those customers do get the service dates they purchase. 41 00:01:45,400 --> 00:01:49,240 Speaker 2: Through bred deon J's. So you're just doing this for goodwill, 42 00:01:49,280 --> 00:01:49,960 Speaker 2: like you don't have. 43 00:01:49,920 --> 00:01:53,240 Speaker 1: To do the s A well, no, that's ourbue. No 44 00:01:53,360 --> 00:01:55,160 Speaker 1: sitting now. And we've seen a lot of businesses. I've 45 00:01:55,200 --> 00:01:57,600 Speaker 1: spring to a lot of partners businesses, you know, restaurants 46 00:01:57,600 --> 00:02:00,840 Speaker 1: and so forth, hotels, they not been a position to 47 00:02:00,840 --> 00:02:03,160 Speaker 1: be able to offer it. You know, we're a hopful complex. 48 00:02:04,080 --> 00:02:07,920 Speaker 1: A lot of those voucher uses are repeat visitors, so 49 00:02:08,040 --> 00:02:10,720 Speaker 1: you know there's a good faith aspect to it. And 50 00:02:11,160 --> 00:02:12,919 Speaker 1: you know we're leading up to Christmas. It's been a 51 00:02:12,960 --> 00:02:14,720 Speaker 1: tough year. We certainly don't want to put people out 52 00:02:14,760 --> 00:02:17,040 Speaker 1: of pocket, so you know, we made a conscious decision 53 00:02:17,480 --> 00:02:19,440 Speaker 1: the managers and the directors to make sure that we 54 00:02:19,840 --> 00:02:22,280 Speaker 1: do honor those vouchers for those people that have a 55 00:02:22,360 --> 00:02:24,520 Speaker 1: basically locked out will being let down by grab one. 56 00:02:24,680 --> 00:02:26,560 Speaker 2: Good on you man, that's very decent of you. That's 57 00:02:26,560 --> 00:02:29,440 Speaker 2: Deon Tilson, who is the general manager at Parakhi Springs 58 00:02:29,440 --> 00:02:33,359 Speaker 2: in Auckland. For more from hither Duplassy Allen Drive, listen 59 00:02:33,440 --> 00:02:36,480 Speaker 2: live to news talks. It'd be from four pm weekdays, 60 00:02:36,600 --> 00:02:38,720 Speaker 2: or follow the podcast on iHeartRadio.