1 00:00:00,040 --> 00:00:02,280 Speaker 1: So the business of sky TV and it's increasing number 2 00:00:02,320 --> 00:00:05,240 Speaker 1: of unhappy customers over satellite issues. We've got an old 3 00:00:05,240 --> 00:00:08,600 Speaker 1: satellite moving out of position apparently anyway, Sky CEO Sophie 4 00:00:08,600 --> 00:00:11,920 Speaker 1: Maloney's well the Sophie morning me, Mike, how are you 5 00:00:12,000 --> 00:00:14,640 Speaker 1: doing very well? Thank you? From my reading over the holidays, 6 00:00:14,760 --> 00:00:16,800 Speaker 1: this was going to happen anyway, it's just happened a 7 00:00:16,840 --> 00:00:18,520 Speaker 1: little bit faster. Is that correct or not? 8 00:00:19,560 --> 00:00:22,320 Speaker 2: Yeah, it's happened in an accelerated time frame. We've got 9 00:00:22,360 --> 00:00:24,560 Speaker 2: notice at the start of the financial year that we 10 00:00:24,680 --> 00:00:26,880 Speaker 2: had seven months LEAs than we thought, so that's meant 11 00:00:26,880 --> 00:00:30,639 Speaker 2: we've had to adjust our plans and we're on target 12 00:00:30,920 --> 00:00:33,879 Speaker 2: to migrate to the new satellite that Optics is providing. 13 00:00:34,640 --> 00:00:36,239 Speaker 2: Would needs to be done by May, but we're now 14 00:00:36,280 --> 00:00:37,440 Speaker 2: targeting early April. 15 00:00:37,800 --> 00:00:39,760 Speaker 1: And will it be done by early April or are 16 00:00:39,800 --> 00:00:41,040 Speaker 1: you targeting early April? 17 00:00:41,800 --> 00:00:43,640 Speaker 2: It will be done by early April. 18 00:00:43,680 --> 00:00:46,560 Speaker 1: So if whatever is happening right now, by April it's fixed. 19 00:00:46,560 --> 00:00:48,800 Speaker 1: Does that make it right between now and April or not? 20 00:00:49,880 --> 00:00:52,920 Speaker 2: No, it does not. And I'm very sorry for the 21 00:00:53,000 --> 00:00:56,120 Speaker 2: experience that a number of customers have had during this period. 22 00:00:56,440 --> 00:00:59,360 Speaker 2: My team and I working very hard to make sure 23 00:00:59,440 --> 00:01:02,640 Speaker 2: that we managing the signal interruption as best we can, 24 00:01:03,320 --> 00:01:05,400 Speaker 2: and we know there've been a number of issues and 25 00:01:05,440 --> 00:01:08,360 Speaker 2: we're deeply sorry for that. We care about delivering a 26 00:01:08,360 --> 00:01:11,720 Speaker 2: great service, So yes, it's another couple of months. We 27 00:01:11,760 --> 00:01:14,360 Speaker 2: are making some fixes from a technical perspective that we 28 00:01:14,440 --> 00:01:17,240 Speaker 2: think will help with the signal strength, but we're very 29 00:01:17,240 --> 00:01:18,920 Speaker 2: sorry for the experience and number of those times. 30 00:01:19,080 --> 00:01:20,400 Speaker 1: Is this on you? I mean it is on you 31 00:01:20,440 --> 00:01:22,560 Speaker 1: because I give you money, But is it on the 32 00:01:22,560 --> 00:01:25,080 Speaker 1: people who supply you the satellite? They've let you down, 33 00:01:25,120 --> 00:01:25,520 Speaker 1: haven't they. 34 00:01:26,640 --> 00:01:29,560 Speaker 2: Well, Mike, you're spot on that it's our responsibility to 35 00:01:29,640 --> 00:01:32,880 Speaker 2: deliver for our customers and we are. Yes, we've got 36 00:01:32,959 --> 00:01:35,280 Speaker 2: issues with some of our partners in terms of the 37 00:01:35,360 --> 00:01:39,280 Speaker 2: time frames of delivery. Optics is dependent on other partners 38 00:01:39,319 --> 00:01:41,280 Speaker 2: as well for this delivery, and it was certainly not 39 00:01:41,319 --> 00:01:43,160 Speaker 2: what we anticipated at the start of the year that 40 00:01:43,200 --> 00:01:45,840 Speaker 2: we'd have to do it in this accelerated time frame, 41 00:01:46,240 --> 00:01:48,200 Speaker 2: which is why we're seeing some of these signal interruption 42 00:01:48,280 --> 00:01:49,880 Speaker 2: issues that we just couldn't have foreshadows. 43 00:01:50,160 --> 00:01:52,280 Speaker 1: Are you caught in an old tech ish type world 44 00:01:52,280 --> 00:01:54,640 Speaker 1: in a world of streaming where We're talking about satellites 45 00:01:54,800 --> 00:01:56,680 Speaker 1: wandering off and running out of petrol and all that. 46 00:01:56,920 --> 00:01:58,360 Speaker 1: It all sounds a bit old world to me. 47 00:02:01,200 --> 00:02:04,920 Speaker 2: It's all about customer choice. We obviously have IP delivered products. 48 00:02:04,920 --> 00:02:06,640 Speaker 2: We have ours sky Goo, which is there as an 49 00:02:06,680 --> 00:02:09,519 Speaker 2: app for all of our Skybox customers to you every day, 50 00:02:10,360 --> 00:02:12,639 Speaker 2: particularly if there are any satellite issues. But no, we're 51 00:02:12,680 --> 00:02:16,520 Speaker 2: confident that once this new satellite is in space in 52 00:02:16,560 --> 00:02:18,919 Speaker 2: the right place, that customers will be able to enjoy 53 00:02:19,360 --> 00:02:21,480 Speaker 2: the experience that they're used to from us. But of 54 00:02:21,520 --> 00:02:23,560 Speaker 2: course it's about customer choice. If you want to consume 55 00:02:23,639 --> 00:02:27,160 Speaker 2: vin app, you can gos for now Neon two that 56 00:02:27,200 --> 00:02:30,240 Speaker 2: we offer up. So for us, it's always about customer choice. 57 00:02:30,320 --> 00:02:33,399 Speaker 2: Make some customers do like satellite and if you've done 58 00:02:33,440 --> 00:02:35,680 Speaker 2: a roadie around New Zealand recently you see the number 59 00:02:35,680 --> 00:02:38,840 Speaker 2: of satellite this is. It remains a really important delivery mechanism. 60 00:02:39,000 --> 00:02:40,520 Speaker 1: It is true. All right, nice to talk to you, Sofie, 61 00:02:40,520 --> 00:02:42,760 Speaker 1: you're wishing the best with it, Sophie Maloney, sky TV 62 00:02:43,280 --> 00:02:47,440 Speaker 1: CEO Mike Hella Eluja. They increase the cavity bypass to 63 00:02:47,440 --> 00:02:50,160 Speaker 1: one hundred and ten before Christmas, but transmission gully like 64 00:02:50,200 --> 00:02:52,320 Speaker 1: your roads still one hundred with everyone going faster. And 65 00:02:52,360 --> 00:02:54,480 Speaker 1: that's a very very good point. When it's been announced 66 00:02:54,520 --> 00:02:57,080 Speaker 1: it's going to be something and it isn't, people just 67 00:02:57,160 --> 00:02:59,799 Speaker 1: jump onto it anyway, and then that lies the problem. 68 00:03:00,120 --> 00:03:03,000 Speaker 1: For more from The Mic Asking Breakfast, listen live to 69 00:03:03,080 --> 00:03:06,280 Speaker 1: News Talk SETB from six am weekdays, or follow the 70 00:03:06,320 --> 00:03:07,720 Speaker 1: podcast on iHeartRadio.