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Speaker 1: Commerce Commission is going after the telcoas again are their

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Speaker 1: current concerners our ability or inability to switch providers. According

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Speaker 1: to this new study, more than half of us who

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Speaker 1: changed ran into an issue or two Telecommunications Forum see

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Speaker 1: Paul Brislanes whether it's Paul, very good morning to you

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Speaker 1: good morning. Do they have a point or no?

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Speaker 2: Look, we're happy to have a look at it. But

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Speaker 2: their own findings say that only four or five percent

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Speaker 2: of customers were unhappy with what they got. Eighty five

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Speaker 2: percent were delighted with the process, And I think that's

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Speaker 2: pretty much a win.

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Speaker 1: I do worry about the ComCom at the moment. They

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Speaker 1: seem obsessed with a lot of stuff. Are they fairly

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Speaker 1: obsessed with a lot of stuff or are they just

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Speaker 1: filling time? Well, look where does any of it go?

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Speaker 1: I mean, how many times have you heard them talk

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Speaker 1: about telcos and banks and supermarkets and that nothing seems

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Speaker 1: to change?

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Speaker 2: Well, you know, this is one of my issues with

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Speaker 2: what's going on is that I think if you asked

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Speaker 2: the average key with what are your biggest problems? You'd

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Speaker 2: have groceries. You'd have the price of fuel, cheese, dairy,

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Speaker 2: you know, even down to rents, down to how much

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Speaker 2: you pay for I don't think Telco makes the top

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Speaker 2: ten list, to be honest, It's really not an issue

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Speaker 2: most people think about. They seem to be just getting

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Speaker 2: along fine. We've got strong competition, world class infrastructure with

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Speaker 2: the Fiber to the home program, and I think we

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Speaker 2: just crack on and get stuck into it.

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Speaker 1: Is there a tune in telcos?

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Speaker 2: There is. There is plenty of people switching back and forth.

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Speaker 2: I mean, look at some of the stories you've seen

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Speaker 2: recently about Spark losing customers or One losing customers. There

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Speaker 2: are a range of options out there, and people are

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Speaker 2: quite happy to make use of it. What we're not

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Speaker 2: sure about is why people don't move is what the

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Speaker 2: Commission's asking us to look at. Why are people staying

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Speaker 2: where they are? And I don't know about you, but

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Speaker 2: I rarely think about my phone bill. We offer flat

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Speaker 2: rate rates, so it's not as if you're sitting there

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Speaker 2: minding your gigabits like you used to. You just get

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Speaker 2: on and use it, don't worry about it.

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Speaker 1: Well, I think part of the surveyor one of the questions,

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Speaker 1: was that they did not want to change provider, even

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Speaker 1: if they could save money because the process seemed too hard.

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Speaker 1: Now that's perception, and I can't really help your perception,

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Speaker 1: can I?

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Speaker 2: No? No, And I think that's a good take on it, Mike.

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Speaker 2: I mean, this is a perception issue. It seems like

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Speaker 2: it would be too hard. If you're on a swap banks.

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Speaker 2: When you've got a mortgage you need to get a

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Speaker 2: lawyer involved. You don't have to do any of that.

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Speaker 2: When you've got a phone that you want to move

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Speaker 2: to another provider, you ring up and you provide us

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Speaker 2: i'd like to join you, and they handle it from there.

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Speaker 2: It's actually really quite straightforward.

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Speaker 1: Good stuff. Paul, I have a good weekend. Appreciate at

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Speaker 1: Paul Brislyn to the communications for them. So you go.

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Speaker 1: One of the things I bought you witness with earlier

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Speaker 1: on in the week was my problem with one New Zealand.

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Speaker 2: So you immediately changed Telco's right, No.

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Speaker 1: I didn't. They rang and apologized and it was entirely

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Speaker 1: their problem, which is highly unusual in my life. Normally

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Speaker 1: I've done something stupid, but it was entirely their problem.

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Speaker 1: It was no fault of my own whatsoever. They apologize

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Speaker 1: profusely several times over have changed system the system change

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Speaker 1: didn't go well for them and it was all on them,

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Speaker 1: so I was very pleased. For more from the Mic

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Speaker 1: Asking Breakfast, listen live to news Talks at B from

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