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Speaker 1: Bryan Bridge, Jitster, what have you done? Naughty? Naughty jetst

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Speaker 1: being pulled up by mb for a couple of dodgy

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Speaker 1: sets of scales at Wellington Airport. These are the portable

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Speaker 1: ones that you put your bag on to see if

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Speaker 1: you are under the weight limit. Following a public complaint

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Speaker 1: in September, Jitstar were told to stop using these two

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Speaker 1: particular sets of scales because they've failed to meet the

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Speaker 1: legal accuracy requirements. Interesting, Jessica Walker is from Consumersh's will

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Speaker 1: be now, hey, jess good evening?

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Speaker 2: Right?

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Speaker 1: And this is naughty? How important is it that Star

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Speaker 1: gets at scales right?

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Speaker 2: They should definitely be right. There shouldn't be any question.

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Speaker 2: So under the contumer guarantees AC a business needs to

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Speaker 2: execute its services of reasonable care and skill. And the

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Speaker 2: instance that would mean when you buy your bags, they're

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Speaker 2: going to be weaight correctly. So yeah, they shouldn't be.

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Speaker 2: There shouldn't be any concern when you win your bags

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Speaker 2: that they're going to be massively out of whack?

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Speaker 1: Are they messing? I mean the airline says that the

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Speaker 1: scales would not have resulted in higher white readings. You know,

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Speaker 1: does it make it any better?

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Speaker 2: This is something that's really surprised me. So I understand

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Speaker 2: this afternoon that jet Star statement has been that the

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Speaker 2: wheel alignment was slightly off, but the measurement or the

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Speaker 2: weight of the bags would have been correct. So that

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Speaker 2: makes it really tricky for a consumer. So if ending

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Speaker 2: the investigation is questioning the accuracy or saying that that

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Speaker 2: it was inaccurate, and now Jet Star is saying that

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Speaker 2: the weight would have been correct, as the consumer potentially

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Speaker 2: stuck in the middle of this, it's a really horrible

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Speaker 2: situation to be in because who do you trust.

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Speaker 1: Well well, isn't the message to consumers just if it's

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Speaker 1: Jitstar then you need to be careful? And why are

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Speaker 1: your stuff at home?

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Speaker 2: I think that's good advice regardless of who you're flying with.

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Speaker 2: So reckon having an idea of the weight of your

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Speaker 2: bag before you get to the airport, and certainly before

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Speaker 2: you get to the gate where you're almost at the

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Speaker 2: point of no return. That's in everybody's best interests. I mean,

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Speaker 2: having said that, I don't know many people have got

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Speaker 2: scales at home. I know, for example, that I certainly

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Speaker 2: don't have. But I reckon when you get to the

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Speaker 2: airport and there are so many scales around and about

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Speaker 2: just chuck it on there and see what it weighs

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Speaker 2: out before you get to the gates and then find

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Speaker 2: yourself in that situation we're going to have to potentially

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Speaker 2: pay out money.

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Speaker 1: Is anyone going to get a refund for this? Do

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Speaker 1: you reckon?

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Speaker 2: It's all going to come down to proving it. So

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Speaker 2: the fact that the end the investigation has found what

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Speaker 2: it has and that Jetstar has been directed to stop

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Speaker 2: using these scales for the time being, I think that

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Speaker 2: standard pretty good. Stead If you were to try and

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Speaker 2: make a claim, ideally would like jet Star to pay

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Speaker 2: people back if they've been reimbursed. If they can prove

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Speaker 2: that they were overcharged, then that would be ideal. But

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Speaker 2: the fact that Jetstar is saying that people weren't overcharged

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Speaker 2: absolutely makes this trickier. So for people who feel really

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Speaker 2: strongly about this, and I understand a lot of people will,

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Speaker 2: then you can always go to the dispute tribuneal But

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Speaker 2: the thing with that is currently there's a non refundable

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Speaker 2: fight aiming fee of sixty one dollars. So do you

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Speaker 2: want to throw more money at this? That's the question.

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Speaker 1: No, you don't, that's the price of a jit Star

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Speaker 1: fee to begin with Jessica, Thank You, Jessica, walk out

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Speaker 1: consumer in zid For more from Hither Duplessy Alan Drive.

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