1 00:00:00,120 --> 00:00:03,120 Speaker 1: One covering Z's paid out two point seven million since May. 2 00:00:03,680 --> 00:00:06,640 Speaker 1: What for while slipping down stairs? Cracked teeth and broken backs? 3 00:00:07,040 --> 00:00:10,160 Speaker 1: Roseanne Connley George, co owner of Vincent George Travel Agents. 4 00:00:10,160 --> 00:00:11,680 Speaker 1: As with us, Roseanne, morning. 5 00:00:12,480 --> 00:00:14,400 Speaker 2: Good morning, my hell do you so? 6 00:00:14,520 --> 00:00:16,239 Speaker 1: I'm well? Thank you? Do you see it when you ring? 7 00:00:16,280 --> 00:00:18,319 Speaker 1: Barbara and she went to sicily and do you go? 8 00:00:18,400 --> 00:00:20,320 Speaker 1: How to go? Barb? And Barb went, well it fell over? 9 00:00:20,360 --> 00:00:21,200 Speaker 1: Do you hear that? A lot? 10 00:00:22,560 --> 00:00:25,639 Speaker 2: We do get a number of claims for sure. I 11 00:00:25,680 --> 00:00:29,840 Speaker 2: think our insurance is absolutely relevant in the travel industry 12 00:00:29,960 --> 00:00:33,519 Speaker 2: right now, especially with a lot of weather disrupts and 13 00:00:33,560 --> 00:00:36,960 Speaker 2: a lot of uncertainty around the world, world events, etc. 14 00:00:37,720 --> 00:00:42,400 Speaker 2: We're seeing more so though with luggage loss, luggage delays. 15 00:00:42,760 --> 00:00:45,680 Speaker 2: That is a really big one. And I think Europe 16 00:00:45,800 --> 00:00:49,040 Speaker 2: is a key spot because it's really the top sellar 17 00:00:49,080 --> 00:00:51,519 Speaker 2: at the moment. And I think the age group and 18 00:00:51,560 --> 00:00:55,080 Speaker 2: demographic that's heading through to Europe is that middle age too, 19 00:00:56,120 --> 00:00:59,520 Speaker 2: a bit older demographic. So the claims do stack up. 20 00:00:59,600 --> 00:01:02,040 Speaker 2: Unfortunately when people are traveling. 21 00:01:01,640 --> 00:01:04,039 Speaker 1: What proceeded you people take out insurance. 22 00:01:05,280 --> 00:01:08,160 Speaker 2: For us, we recommend everybody taking. 23 00:01:08,200 --> 00:01:11,319 Speaker 1: No I know, but how many actually rarely I. 24 00:01:11,240 --> 00:01:15,759 Speaker 2: Would say ninety nine percent of our travelers would Those 25 00:01:15,840 --> 00:01:18,280 Speaker 2: that don't would be more so those that are heading 26 00:01:18,319 --> 00:01:21,680 Speaker 2: across the tasmum. But I am not aware of very 27 00:01:21,760 --> 00:01:24,000 Speaker 2: men that do not take at insurance when they're going 28 00:01:24,000 --> 00:01:24,959 Speaker 2: on a larger journey. 29 00:01:25,040 --> 00:01:27,479 Speaker 1: Are we seeing an increase in premiums if we're making 30 00:01:27,520 --> 00:01:29,800 Speaker 1: all these claims the insurance company aren't in the business 31 00:01:29,800 --> 00:01:32,039 Speaker 1: of being nice. They'll be putting the bill up, won't they. 32 00:01:32,920 --> 00:01:36,880 Speaker 2: Oh, one hundred percent. The premiums are definitely rising, But 33 00:01:37,000 --> 00:01:40,760 Speaker 2: where they are really significant with pre existing medical conditions, 34 00:01:41,160 --> 00:01:44,640 Speaker 2: those are becoming more relevant now and so they are 35 00:01:44,680 --> 00:01:47,960 Speaker 2: becoming something that's a lot more expensive to be covering. 36 00:01:48,280 --> 00:01:50,560 Speaker 2: But for that peace of mind, we're finding that when 37 00:01:50,600 --> 00:01:54,400 Speaker 2: they are claims, it really pays off. But something that's 38 00:01:54,440 --> 00:01:57,440 Speaker 2: really interesting, Mike, is that we are seeing a lot 39 00:01:57,480 --> 00:02:02,440 Speaker 2: of claims before people go. So there's been yeah, so 40 00:02:02,800 --> 00:02:07,120 Speaker 2: people forget that travel insurance actually taken out at the 41 00:02:07,160 --> 00:02:10,600 Speaker 2: time you start paying money. This is when it kicks 42 00:02:10,639 --> 00:02:16,480 Speaker 2: in for unforeseen circumstance previous to travel. So we're seeing 43 00:02:16,520 --> 00:02:22,160 Speaker 2: a number of clients actually claiming on heart attacks, strokes, 44 00:02:22,440 --> 00:02:26,600 Speaker 2: canse diagnosises before they're leaving now. Whilst some of their 45 00:02:27,919 --> 00:02:31,960 Speaker 2: particular travel arrangements can be refundable and they may not 46 00:02:32,080 --> 00:02:34,880 Speaker 2: be the large claims that we've seen overseas for medical, 47 00:02:35,360 --> 00:02:37,079 Speaker 2: they are still extremely relevant. 48 00:02:37,600 --> 00:02:39,320 Speaker 1: What happens if you're a bit pissed and you fall 49 00:02:39,320 --> 00:02:41,760 Speaker 1: down the stairs? Is there a rule against that? I mean, 50 00:02:41,800 --> 00:02:43,600 Speaker 1: do they say, well, you shouldn't have had a drink, 51 00:02:43,600 --> 00:02:44,239 Speaker 1: it's your fault. 52 00:02:45,120 --> 00:02:47,799 Speaker 2: I think it's circumstance. Sure, there are clauses in there 53 00:02:47,840 --> 00:02:51,160 Speaker 2: that does say that if there's intoxication or drug abuse 54 00:02:51,200 --> 00:02:54,320 Speaker 2: and things that are involved. I guess it comes down 55 00:02:54,360 --> 00:02:57,080 Speaker 2: to the claimant to be completely honest about the nature 56 00:02:57,120 --> 00:02:59,959 Speaker 2: of the claim and what's happened for that situation. 57 00:03:00,320 --> 00:03:02,360 Speaker 1: Roseanne, always a pleasure in us to talk to you, Roseanne 58 00:03:02,360 --> 00:03:05,120 Speaker 1: Connerley George, who's the co owner of Vincent George travel Agents. 59 00:03:07,000 --> 00:03:09,200 Speaker 1: We had our business is an increase, very interesting article. 60 00:03:09,280 --> 00:03:10,720 Speaker 1: I'll come back to it later if I got time. 61 00:03:10,760 --> 00:03:12,320 Speaker 1: But there's been a big increase. This is my thing 62 00:03:12,320 --> 00:03:15,880 Speaker 1: on ACC. At the moment, ACC isn't working and there's 63 00:03:15,919 --> 00:03:18,400 Speaker 1: been a big increase in workers taking weeks off so 64 00:03:18,440 --> 00:03:20,239 Speaker 1: they have a thing, you know, like more than a week, 65 00:03:20,280 --> 00:03:21,799 Speaker 1: so if you're off for a couple of days or whatever, 66 00:03:21,840 --> 00:03:23,280 Speaker 1: and they pay you but they don't really care. But 67 00:03:23,360 --> 00:03:27,120 Speaker 1: the week away from work injury claims are up twenty 68 00:03:27,320 --> 00:03:31,280 Speaker 1: five percent, So they're trying to work out what's going 69 00:03:31,320 --> 00:03:34,280 Speaker 1: on there. I mean, are we actually more injured or 70 00:03:34,320 --> 00:03:37,240 Speaker 1: are more of us being injured? And when we injure ourselves, 71 00:03:37,320 --> 00:03:39,360 Speaker 1: are the injuries worse than they used to be? Or 72 00:03:39,440 --> 00:03:41,880 Speaker 1: is somebody somewhere going, oh the hell, you have a 73 00:03:41,880 --> 00:03:44,040 Speaker 1: couple of weeks off and somebody else will pay for it. 74 00:03:44,080 --> 00:03:45,960 Speaker 1: So there's a bit of that going on. For more 75 00:03:46,040 --> 00:03:49,120 Speaker 1: from the Mic Asking Breakfast, listen live to news talks 76 00:03:49,120 --> 00:03:52,320 Speaker 1: that'd be from six am weekdays, or follow the podcast 77 00:03:52,360 --> 00:03:53,240 Speaker 1: on iHeartRadio.