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Speaker 1: Hither duplicy Ellen, eighteen past five. So what happens when

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Speaker 1: a car wash goes wrong?

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Speaker 2: Eh?

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Speaker 1: It's happened to a woman in christ shirt. She went

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Speaker 1: into the car wash Z car wash. She had her

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Speaker 1: spoiler ripped off, the bonnet, the roof, the sides of

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Speaker 1: the car crumpled and scratched by the brushes because the

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Speaker 1: thing was malfunctioning. Jessica Walker is the acting head of

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Speaker 1: Research and Advocacy of Consumer Hello, Jessica, hither, How I am?

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Speaker 2: I'm well?

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Speaker 1: Think you ever heard of anything like this happening before?

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Speaker 2: Now? It's horrifying, isn't it. I was just getting up

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Speaker 2: to date with the case. How terrifying for that poor woman.

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Speaker 2: It's made me definitely put me off going in a

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Speaker 2: car wash. Ever again, there might.

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Speaker 1: Be that as well. The weird thing about this is

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Speaker 1: that this happened. The staff saw that something had happened.

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Speaker 1: They gave the woman an O eight hundred numbers. She

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Speaker 1: called it three weeks later. Apparently nothing's been done about

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Speaker 1: it at all. What happens?

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Speaker 2: Yeah? Yeah, I think that's terrible. I mean, from what

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Speaker 2: we've heard, it sounds like this could well be a

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Speaker 2: breach of the consumer guarantees AC so you know, when

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Speaker 2: you're paying for a goods or service, then it should

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Speaker 2: be provided with reasonable care and skill. That this woman's

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Speaker 2: car looks like it's been destroyed and she was fearing

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Speaker 2: for her life. What didn'tdicate that there was definitely not

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Speaker 2: reasonable care and skill executed on this occasion. And so

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Speaker 2: then there's a couple of problems here. One the response

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Speaker 2: that she got when she first went in to complain

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Speaker 2: about her awful experience, but to the fact that it's

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Speaker 2: taken so long for her to hear anything. And you know,

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Speaker 2: is it just because she's been to the media that

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Speaker 2: she's had a response. I'd like to think not. But overall,

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Speaker 2: you know, this is a really really appalling outcome for

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Speaker 2: the woman.

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Speaker 1: You're too right, Hey, did you know that if you're

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Speaker 1: in a malfunctioning car wash Jessica, because now I know

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Speaker 1: you're freaking out about it, did you know that you're

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Speaker 1: supposed to if you need help because you can't get

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Speaker 1: out right then you die? No, you're supposed to your horn?

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Speaker 2: Well, I think that's ludicrous. You know, yes, there's a

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Speaker 2: sign as you're driving, but can you imagine if something

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Speaker 2: feels like it's bearing down on you. You can hear

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Speaker 2: that your car's being bashed about. You're not thinking about well,

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Speaker 2: I'll just toot my horn and hope for the best.

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Speaker 2: I mean the reports that she thought her life was

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Speaker 2: flashing before her eyes, and I think, you know, if

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Speaker 2: that's the situation that you're in and you're not thinking

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Speaker 2: about punking your horn, you're just praying for it to

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Speaker 2: end so you hopefully you can get out of that.

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Speaker 1: Well too, right. Actually, hey, Jessica, thank you very much.

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Speaker 1: Jessica Walker, acting here of research and advocacy consuming New Zealand.

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Speaker 1: For more from Hither Duplessy Allen Drive, listen live to

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Speaker 1: news talks. It'd be from four pm weekdays, or follow

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Speaker 1: the podcast on iHeartRadio