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Speaker 1: You know this company that's helped retailers much more easily

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Speaker 1: report shoplifting incidents to police. It's now going one step further.

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Speaker 1: It's trialing live facial recognition technology. The new tech will

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Speaker 1: alert retailers when someone walks in the door who has

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Speaker 1: previously been flagged for serious offending. Nick McDonald is aura's

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Speaker 1: global head of risk and with us.

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Speaker 2: Hey, Nick, Gota, Heather, how are you very well?

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Speaker 1: Thank you? So how does this work? Is it the

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Speaker 1: case the shoplifter walks in CCTV picks up the face,

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Speaker 1: your tech alerts the shop that someone dodgy is there.

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Speaker 2: Yeah, essentially, that's right. So the alert that's sent to

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Speaker 2: the frontline shop worker is based on the previous behavior

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Speaker 2: of the person in the store. So that could be

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Speaker 2: that they have been carrying a weapon, they've assaulted a

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Speaker 2: staff member, that sort of thing, and then that will

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Speaker 2: alert them to say, hey, is this the same person

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Speaker 2: purely for identification purposes only with a lot of those

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Speaker 2: safeguards built into the system as well to make sure

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Speaker 2: we're protecting the privacy of the good people who haven't

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Speaker 2: actually offended in the stores.

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Speaker 1: Okay. So, and at that point, it's basically up to

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Speaker 1: the storekeepers how they deal with it, whether they refer it.

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Speaker 2: To the police or what that's right, and even how

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Speaker 2: they respond. There's lots of different ways they can respond.

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Speaker 2: They can greet the person and as they walk in,

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Speaker 2: or they might not approach at all because the person's

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Speaker 2: been known to be violent or aggressive or carry a weapon,

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Speaker 2: but it just gives them that really critical moment's notice

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Speaker 2: so they can respond better and keep themselves safe.

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Speaker 1: Is this information that will be shared between stores? So,

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Speaker 1: for example, if the person has walked into another different store,

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Speaker 1: totally different town, totally different kind of retailer, can I

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Speaker 1: get alerted in my store that that person's a dodgy one.

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Speaker 2: So the way in which we is a great question.

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Speaker 2: The way in which we've built the system and built

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Speaker 2: the solution for retailers is that we want them within

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Speaker 2: their own information that they already have in our system.

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Speaker 2: We want them to be able to keep their stores safe.

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Speaker 2: So we're not going to share this, or they're not

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Speaker 2: planning to share this between retailers, but within their own

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Speaker 2: store network. The expectation is that they would be able

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Speaker 2: to share it because there is a need for that,

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Speaker 2: and they've got an obligation to keep their staff across

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Speaker 2: their store network safe. But the key bit here, and

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Speaker 2: this is a really important point. We know that ten

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Speaker 2: percent offenders are causing sixty percent of the hum and

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Speaker 2: we know that those repeat organized offenders are steering and

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Speaker 2: committing these acts of violence across a wide geographic area,

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Speaker 2: and so it's quite important for the store to be

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Speaker 2: able to share that information in the right way.

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Speaker 1: Hey, Now, given that shoplifting is proving to be quite

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Speaker 1: a problem around the world, I would imagine that there

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Speaker 1: is a fair bit of business that you guys might

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Speaker 1: be able to do in places like Australia and the

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Speaker 1: UK and stuff.

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Speaker 2: Yeah, so we're already established in those markets and we

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Speaker 2: work with some of the largest retailers in the world.

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Speaker 2: And the thing that's really driving this is a few things.

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Speaker 2: One is the crime has gotten more violent and that's

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Speaker 2: a global trend and it's organized as well, right. And

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Speaker 2: then the technology that relates to that, they your recognition

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Speaker 2: element of this, which we don't build ourselves. We'll integrate

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Speaker 2: with other providers of that, but that technology has gotten

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Speaker 2: so much more accurate over the last two years, three

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Speaker 2: years even. And then of course the retail leaders that

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Speaker 2: we work with are telling us they've got an obligation,

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Speaker 2: whether it's through law or just morally, to keep their

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Speaker 2: people and their communities essentially safe. And so all of

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Speaker 2: those factors combine, we think now's the time for us

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Speaker 2: to step into this space quite proudly as well and

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Speaker 2: support our customers.

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Speaker 1: Good stuff, Hey, Nick, Thank you very much for your time,

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Speaker 1: Nick McDonald, Global head of Risk at AURA.

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Speaker 2: For more from Heather Duplessy, Allen Drive, listen live to

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Speaker 2: the podcast on iHeartRadio