1 00:00:00,560 --> 00:00:03,080 Speaker 1: Forgever do for ce Ellen. Okay. The latest thing that 2 00:00:03,240 --> 00:00:05,600 Speaker 1: isn't really a big deal but probably will have a 3 00:00:05,600 --> 00:00:07,800 Speaker 1: big deal made out of it because it's the Prime minister, 4 00:00:08,440 --> 00:00:12,360 Speaker 1: is that Chris Luxen has called us voters customers. Now. 5 00:00:12,400 --> 00:00:14,400 Speaker 1: He did it in an interview, a sit down interview, 6 00:00:14,400 --> 00:00:16,239 Speaker 1: where he was asked about being seen as out of touch, 7 00:00:16,239 --> 00:00:19,200 Speaker 1: and he was saying basically, no, no, I'm in touch 8 00:00:19,680 --> 00:00:22,360 Speaker 1: because I talk to people all the time. It's been 9 00:00:22,400 --> 00:00:24,720 Speaker 1: a belief system of mine. Talk to the customer, to 10 00:00:24,760 --> 00:00:26,920 Speaker 1: the public, to the people, to the voters, at which 11 00:00:26,920 --> 00:00:29,040 Speaker 1: point the interviewer was like, whoa, you used the C 12 00:00:29,240 --> 00:00:32,000 Speaker 1: word customer. Oh, you got to ditch that corporate speak, 13 00:00:32,040 --> 00:00:33,839 Speaker 1: don't you. Now, I don't have a problem with being 14 00:00:33,920 --> 00:00:36,000 Speaker 1: called a customer, do you? I mean, but I think 15 00:00:36,000 --> 00:00:37,720 Speaker 1: this is a big deal. When I was at university 16 00:00:37,760 --> 00:00:41,800 Speaker 1: studying postgrad politics, we often refer to voters as stakeholders, 17 00:00:42,159 --> 00:00:45,120 Speaker 1: as in stakeholders in the government of the day, and 18 00:00:45,200 --> 00:00:48,400 Speaker 1: that's corporate term, right, That's not unusual. It's also really 19 00:00:48,440 --> 00:00:51,320 Speaker 1: not unusual to see voters in a transactional relationship with 20 00:00:51,360 --> 00:00:54,160 Speaker 1: a political party, as in, I give you my vote, 21 00:00:54,200 --> 00:00:56,000 Speaker 1: you give me something back which I want, which is 22 00:00:56,040 --> 00:00:59,560 Speaker 1: a policy or whatever, if anything. Actually, it's not a 23 00:00:59,560 --> 00:01:02,600 Speaker 1: bad thing for politicians to see us as customers, customers 24 00:01:02,920 --> 00:01:05,800 Speaker 1: who will only come back for more from what you're 25 00:01:05,840 --> 00:01:09,080 Speaker 1: selling if you give us what we want, policies that 26 00:01:09,120 --> 00:01:11,920 Speaker 1: we like, promises that are delivered, not broken, and so 27 00:01:11,959 --> 00:01:13,560 Speaker 1: on and so on. What's the problem for a voter 28 00:01:13,680 --> 00:01:15,920 Speaker 1: and that that's awesome. You vote for a party, you 29 00:01:15,959 --> 00:01:18,360 Speaker 1: get what you want. That is arguably the opposite of 30 00:01:18,360 --> 00:01:20,760 Speaker 1: what the last labor government. Just by contrast, I just 31 00:01:20,760 --> 00:01:23,120 Speaker 1: want to draw contrast for you. It's the opposite of 32 00:01:23,160 --> 00:01:25,520 Speaker 1: what the last labor government was doing the entire time on, 33 00:01:25,600 --> 00:01:28,479 Speaker 1: for example, crime. We kept saying, as the customers, hey, 34 00:01:28,480 --> 00:01:30,080 Speaker 1: can you just you know, like go a little bit 35 00:01:30,120 --> 00:01:33,160 Speaker 1: harder on the gangs, and they kept saying, no, you're wrong, 36 00:01:33,200 --> 00:01:35,200 Speaker 1: you're not imagining it. We are going there's no crime. 37 00:01:35,319 --> 00:01:37,440 Speaker 1: We're going out on gangs. And so in the end 38 00:01:37,680 --> 00:01:39,600 Speaker 1: what happened is the customers we bug it off, didn't 39 00:01:39,640 --> 00:01:41,200 Speaker 1: we They would have had a better showing at the 40 00:01:41,240 --> 00:01:44,039 Speaker 1: last election if they remembered the mantra the customers always right. 41 00:01:44,200 --> 00:01:45,840 Speaker 1: So a whole bunch of customers didn't come back for 42 00:01:45,920 --> 00:01:48,680 Speaker 1: more at the last election. Now, also, while we're on 43 00:01:48,720 --> 00:01:52,800 Speaker 1: the subject, Luxon needs to stop apologizing for corporate speech 44 00:01:53,160 --> 00:01:55,040 Speaker 1: he brings. I mean, some of the best stuff that 45 00:01:55,080 --> 00:01:56,960 Speaker 1: he is doing at the moment is when he brings 46 00:01:56,960 --> 00:01:59,200 Speaker 1: a corporate approach to it. It says, quarterly targets for 47 00:01:59,240 --> 00:02:03,520 Speaker 1: the government, managing the various factions in the coalition, effectively 48 00:02:03,760 --> 00:02:06,120 Speaker 1: trying to get efficiencies out of the public service. Here's 49 00:02:06,160 --> 00:02:08,560 Speaker 1: a manager. He's good at being a manager. He needs 50 00:02:08,600 --> 00:02:11,600 Speaker 1: to lean into that. Yep. Sometimes obviously you're going to 51 00:02:11,600 --> 00:02:14,800 Speaker 1: want less transaction and more principle in politics. But ultimately 52 00:02:15,040 --> 00:02:18,120 Speaker 1: Luxn's onto something here. Here's a guy selling us a product. 53 00:02:18,320 --> 00:02:21,760 Speaker 1: His product is the National Party. We are customers. We 54 00:02:21,800 --> 00:02:23,600 Speaker 1: want what we want out of the National Party or 55 00:02:23,600 --> 00:02:26,600 Speaker 1: who Weather is selling us their policies, and being seen 56 00:02:26,639 --> 00:02:29,880 Speaker 1: as customers is not altogether a bad thing. For more 57 00:02:29,960 --> 00:02:33,240 Speaker 1: from Heather Duplessy Allen Drive. Listen live to news talks 58 00:02:33,280 --> 00:02:36,480 Speaker 1: they'd be from four pm weekdays, or follow the podcast 59 00:02:36,600 --> 00:02:37,600 Speaker 1: on iHeartRadio.