1 00:00:00,280 --> 00:00:03,240 Speaker 1: Retail crime up eighty six percent in the last five years. 2 00:00:03,240 --> 00:00:06,720 Speaker 1: There are members of the ministerial Advisory Group aiming to 3 00:00:06,800 --> 00:00:10,360 Speaker 1: fix that that have been named reps from Retailing, Zed 4 00:00:10,360 --> 00:00:14,320 Speaker 1: Food Staff's Michael Hill. They're all involved. Ash Palmer, who 5 00:00:14,360 --> 00:00:16,880 Speaker 1: was an act Party candidate, and Sunny Kushell's obviously in 6 00:00:16,920 --> 00:00:21,320 Speaker 1: there too. Carolyn Young is on the advisory group Retailians 7 00:00:21,520 --> 00:00:26,360 Speaker 1: chief executive and she joins me this morning. Carolyn, Good morning, whatever, Ryan, 8 00:00:26,960 --> 00:00:29,639 Speaker 1: thank you for being with me. Are you worried this 9 00:00:29,680 --> 00:00:32,160 Speaker 1: will be just another working group that gets nothing done. 10 00:00:33,680 --> 00:00:36,960 Speaker 2: Absolutely not. No, We're really determined to make a difference 11 00:00:37,040 --> 00:00:40,760 Speaker 2: and we're all actively involved in retail So understand the 12 00:00:40,840 --> 00:00:44,519 Speaker 2: impact set retail crime has been having on businesses and 13 00:00:44,560 --> 00:00:46,800 Speaker 2: their staff and wanting to make sure that we can 14 00:00:46,840 --> 00:00:49,600 Speaker 2: provide a safe environment for staff to go to work 15 00:00:49,640 --> 00:00:52,559 Speaker 2: in and for customers to enjoy being able to come 16 00:00:52,600 --> 00:00:53,320 Speaker 2: into the stores. 17 00:00:53,560 --> 00:00:55,040 Speaker 1: One of the issues you're going to look at is 18 00:00:55,360 --> 00:00:59,200 Speaker 1: the security guards. Are you going to tackle this issue? Literally? 19 00:00:59,320 --> 00:01:03,120 Speaker 1: Do you think you should empower security guards to actually 20 00:01:03,160 --> 00:01:06,399 Speaker 1: go after shoplifters and get them on the ground until 21 00:01:06,400 --> 00:01:07,000 Speaker 1: the cops come. 22 00:01:08,480 --> 00:01:11,560 Speaker 2: Look, there's a wide variety of issues that will be canvassing. 23 00:01:11,600 --> 00:01:14,720 Speaker 2: And people have got very different views because businesses use 24 00:01:15,200 --> 00:01:18,440 Speaker 2: security guards in different ways, and so we need to 25 00:01:18,480 --> 00:01:19,880 Speaker 2: actually understand. 26 00:01:19,640 --> 00:01:22,480 Speaker 1: What's your view, what's your view on that. 27 00:01:23,160 --> 00:01:25,840 Speaker 2: So retail in New Zealander we've got a working group 28 00:01:25,920 --> 00:01:28,560 Speaker 2: that we're working on and we'll be consulting back into 29 00:01:29,200 --> 00:01:32,560 Speaker 2: the Ministry Advisory Group. There's a balance around what you 30 00:01:32,600 --> 00:01:36,360 Speaker 2: can do because when you think about, you know, your 31 00:01:36,440 --> 00:01:40,640 Speaker 2: word through tackling offenders, I mean, that's a really difficult 32 00:01:40,640 --> 00:01:42,280 Speaker 2: thing to do and you have to be highly trained 33 00:01:42,319 --> 00:01:45,360 Speaker 2: to be able to do that. If you're going to 34 00:01:45,400 --> 00:01:48,680 Speaker 2: hold on to somebody, you need somewhere to be safe 35 00:01:48,720 --> 00:01:50,720 Speaker 2: to be able to do that. So there's a lot 36 00:01:50,720 --> 00:01:52,840 Speaker 2: of things to take into account. We need to ensure 37 00:01:52,840 --> 00:01:56,720 Speaker 2: that security guards are better trained and have greater resources, 38 00:01:56,760 --> 00:01:59,680 Speaker 2: that they can have skills that they. 39 00:01:59,600 --> 00:02:04,080 Speaker 1: Can sounds to me like that we won't be tackling shoplifters. 40 00:02:04,840 --> 00:02:07,160 Speaker 2: Yeah, I don't think we'll be tatling shoplifters. 41 00:02:07,280 --> 00:02:09,760 Speaker 1: That's all right. Hey, what about I'm interested in the 42 00:02:09,760 --> 00:02:14,000 Speaker 1: facial tech recognition technology. If I steal something, you know, 43 00:02:14,120 --> 00:02:17,040 Speaker 1: my face, what happens if I try and enter the 44 00:02:17,040 --> 00:02:19,000 Speaker 1: store again? You know, because obviously you're not going to 45 00:02:19,040 --> 00:02:21,880 Speaker 1: tackle me. So how and I'm trying to get in 46 00:02:21,919 --> 00:02:24,360 Speaker 1: do the doors close automatically? How does that work? 47 00:02:25,880 --> 00:02:30,680 Speaker 2: So how it works as facial recognition is loads up 48 00:02:30,720 --> 00:02:33,120 Speaker 2: people that, as you say, have offended in the store, 49 00:02:33,200 --> 00:02:36,919 Speaker 2: and the stores have got a photo of that person 50 00:02:36,919 --> 00:02:39,840 Speaker 2: who's offended or correct vent test parts from the store. 51 00:02:40,440 --> 00:02:43,799 Speaker 2: There's only a couple of cameras at the entry of 52 00:02:43,840 --> 00:02:49,000 Speaker 2: the store. They capture image of somebody that's against that photo. 53 00:02:49,639 --> 00:02:53,040 Speaker 2: Then the assessment is done to ensure is that the 54 00:02:53,080 --> 00:02:55,880 Speaker 2: same person because obviously people look differently on different days, 55 00:02:56,880 --> 00:03:00,360 Speaker 2: And then the store can determine a range of ways 56 00:03:00,360 --> 00:03:04,440 Speaker 2: in which they can intervene or not. So they might 57 00:03:04,520 --> 00:03:07,280 Speaker 2: actively intervene. They might go and talk to the person 58 00:03:07,280 --> 00:03:09,760 Speaker 2: and say, hey, callen and young, you know you're not 59 00:03:09,800 --> 00:03:11,639 Speaker 2: meant to be in the store. You've been trespassed in 60 00:03:11,680 --> 00:03:14,800 Speaker 2: the store would really ask you kindly to leave. And 61 00:03:14,800 --> 00:03:16,720 Speaker 2: the police will tell you eighty percent of the time 62 00:03:16,720 --> 00:03:20,120 Speaker 2: when you actually go and approach an offender and someone 63 00:03:20,160 --> 00:03:21,960 Speaker 2: that's not meant to be there, they will turn around 64 00:03:22,040 --> 00:03:25,200 Speaker 2: and walk out. There'll be no further interaction. 65 00:03:25,120 --> 00:03:27,080 Speaker 1: And the rest of the rest you've got to tackle. 66 00:03:31,080 --> 00:03:33,840 Speaker 2: You might also just decide to monitor that person in 67 00:03:33,880 --> 00:03:36,280 Speaker 2: the store, so you might just observe what they're doing. 68 00:03:36,680 --> 00:03:39,600 Speaker 2: And knowing who's in the store and the types of 69 00:03:39,640 --> 00:03:43,200 Speaker 2: offenses have done before actually gives the staff and the 70 00:03:43,240 --> 00:03:46,680 Speaker 2: store more confidence that they can manage that potential interaction 71 00:03:46,760 --> 00:03:49,400 Speaker 2: that's going to happen. So you've got one step ahead 72 00:03:49,440 --> 00:03:51,440 Speaker 2: because you've you know that you've had an alert that's 73 00:03:51,480 --> 00:03:54,200 Speaker 2: identified you of a person that's in the store that 74 00:03:54,320 --> 00:03:57,560 Speaker 2: has either been violent or stolen stuff. 75 00:03:57,600 --> 00:03:59,760 Speaker 1: And I guess that then all the staff will know 76 00:03:59,800 --> 00:04:01,840 Speaker 1: that as well, right, Carolyn, thank you very much for 77 00:04:01,920 --> 00:04:04,640 Speaker 1: joining us this morning. Carolyn Young, Retailing ZED chief executive 78 00:04:04,680 --> 00:04:07,760 Speaker 1: on this group, which she says is not just another 79 00:04:07,800 --> 00:04:10,040 Speaker 1: working group, It will get something done. We will follow 80 00:04:10,120 --> 00:04:12,560 Speaker 1: up on progress from that particular group. 81 00:04:13,040 --> 00:04:16,000 Speaker 2: For more from News Talk ZEDB listen live on air 82 00:04:16,160 --> 00:04:17,440 Speaker 2: or online, and keep 83 00:04:17,480 --> 00:04:20,080 Speaker 1: Our shows with you wherever you go with our podcast 84 00:04:20,279 --> 00:04:21,320 Speaker 1: on iHeartRadio.