1 00:00:00,120 --> 00:00:02,120 Speaker 1: Seem to have some positive news from the health sector. 2 00:00:02,160 --> 00:00:04,360 Speaker 1: The new twenty four cent digital Health service shows twenty 3 00:00:04,360 --> 00:00:07,200 Speaker 1: one thousand consultations have been delivered since the July launched. 4 00:00:07,240 --> 00:00:09,360 Speaker 1: Seventy one percent of these bookings were because you couldn't 5 00:00:09,360 --> 00:00:12,360 Speaker 1: get a face to face eighty three percent. This is interesting, 6 00:00:12,360 --> 00:00:14,960 Speaker 1: eighty three percent of patients didn't need an in person follower. 7 00:00:15,440 --> 00:00:18,040 Speaker 1: Doctor Angus Chambers, chair of gen Pros, will this Angus? 8 00:00:18,040 --> 00:00:20,599 Speaker 1: Good morning? What a Might this a good news story 9 00:00:20,720 --> 00:00:21,800 Speaker 1: or a worrisome story? 10 00:00:23,520 --> 00:00:25,959 Speaker 2: Yeah? Look, I think probably more the latter. I don't 11 00:00:25,960 --> 00:00:29,160 Speaker 2: think the Telly Health Services addressing the real problems our 12 00:00:29,160 --> 00:00:32,560 Speaker 2: health system. When you look at the emergency departments and crises, 13 00:00:32,640 --> 00:00:36,839 Speaker 2: that hasn't touched that problem. So I think it's it's 14 00:00:36,880 --> 00:00:39,080 Speaker 2: a good news story in terms of it looks really good. 15 00:00:39,159 --> 00:00:41,120 Speaker 2: Oh look at all these numbers that it hasn't many 16 00:00:41,159 --> 00:00:42,120 Speaker 2: differents to the real issues. 17 00:00:42,200 --> 00:00:43,880 Speaker 1: But if I'm happy as a punter and I could 18 00:00:43,920 --> 00:00:46,080 Speaker 1: get access to a GP for what, for most of 19 00:00:46,159 --> 00:00:47,920 Speaker 1: us anyway, is a bit of a once over lightly 20 00:00:47,920 --> 00:00:50,680 Speaker 1: in a script for you know whatever, then that solves 21 00:00:50,680 --> 00:00:52,880 Speaker 1: my problem. Who cares? Yeah? 22 00:00:52,920 --> 00:00:55,480 Speaker 2: Look, and perhaps we should just put vending machines and corners, 23 00:00:55,520 --> 00:00:57,920 Speaker 2: so people don't even have to get professional opinions. I mean, 24 00:00:59,520 --> 00:01:02,160 Speaker 2: in the end, it's actually making the problem worse because 25 00:01:02,200 --> 00:01:05,040 Speaker 2: the Telly Health service is sucking GPS out of actual 26 00:01:06,400 --> 00:01:10,119 Speaker 2: providing care to people in clinics. I've got someone told 27 00:01:10,160 --> 00:01:12,480 Speaker 2: me the other day their service used to have five GPS. 28 00:01:12,880 --> 00:01:15,200 Speaker 2: Well they're not actually GPS on telling health, they might say, 29 00:01:15,200 --> 00:01:18,600 Speaker 2: But now they've got seventy five. So that's seventy GPS 30 00:01:18,680 --> 00:01:21,440 Speaker 2: less in our system. It's actually a vicious cycle that 31 00:01:21,520 --> 00:01:23,800 Speaker 2: takes people out of the system. They can't provide care 32 00:01:23,840 --> 00:01:27,400 Speaker 2: and clinics, so people end up bringing the Tallyhealth offering 33 00:01:27,520 --> 00:01:30,160 Speaker 2: is quite a lot easier as a job for doctors, 34 00:01:30,240 --> 00:01:33,319 Speaker 2: so the doctors are doing it are very sensible. That's 35 00:01:33,319 --> 00:01:36,480 Speaker 2: an easier job, there's less paperwork, they probably get paid 36 00:01:36,480 --> 00:01:39,319 Speaker 2: as much, if not more. So it's actually making the 37 00:01:39,319 --> 00:01:39,880 Speaker 2: problem worse. 38 00:01:40,080 --> 00:01:41,840 Speaker 1: But it depends on what you're looking to do. I 39 00:01:41,920 --> 00:01:44,480 Speaker 1: understand your defense of it, and I sort of agree 40 00:01:44,480 --> 00:01:47,800 Speaker 1: to it. But for the punter, for the consumer, if 41 00:01:47,840 --> 00:01:50,000 Speaker 1: it works, it works, doesn't it, And this is the 42 00:01:50,000 --> 00:01:51,360 Speaker 1: way of the future. And then you're going to add 43 00:01:51,400 --> 00:01:53,360 Speaker 1: AI and it's going to change the whole thing completely. 44 00:01:54,400 --> 00:01:57,760 Speaker 2: We are in the changing environment. I cannot agree with 45 00:01:57,800 --> 00:02:00,280 Speaker 2: you more. But look, if you look at some of 46 00:02:00,320 --> 00:02:03,720 Speaker 2: the data from the ROBUTS lab, this is just this 47 00:02:03,800 --> 00:02:06,480 Speaker 2: is just a snapshot of self reported stuff. But if 48 00:02:06,480 --> 00:02:08,400 Speaker 2: you look at the data from the telehealth services who 49 00:02:08,480 --> 00:02:10,440 Speaker 2: can go for a while, about twenty percent of people 50 00:02:10,520 --> 00:02:13,040 Speaker 2: end up having to go to the GP. So this 51 00:02:13,200 --> 00:02:16,680 Speaker 2: kind of stuff they've got here is probably an outlier. 52 00:02:17,200 --> 00:02:18,840 Speaker 2: So if you have to go and see the GP 53 00:02:19,520 --> 00:02:22,280 Speaker 2: after a tellysealth service and pay twice, that's not entirely 54 00:02:22,280 --> 00:02:25,240 Speaker 2: good for the punter. And there's certainly some well recognized 55 00:02:25,960 --> 00:02:28,680 Speaker 2: issues overseas of people coming to harm from Telly self 56 00:02:28,760 --> 00:02:31,239 Speaker 2: services because they actually miss things because they're missing out 57 00:02:31,480 --> 00:02:34,400 Speaker 2: one of the key safe offering operating procedures that we do, 58 00:02:34,440 --> 00:02:36,000 Speaker 2: which is examination. 59 00:02:35,639 --> 00:02:38,160 Speaker 1: Well and angers appreciate it very much. Doctor Anders James's 60 00:02:38,200 --> 00:02:41,320 Speaker 1: the GIN approach here. Is he defending his patch and 61 00:02:41,360 --> 00:02:42,639 Speaker 1: the service is good or has he got 62 00:02:42,680 --> 00:02:45,840 Speaker 2: A point for more from the Mic Asking Breakfast, listen 63 00:02:45,919 --> 00:02:49,000 Speaker 2: live to news talks it'd be from six am weekdays, 64 00:02:49,120 --> 00:02:51,080 Speaker 2: or follow the podcast on iHeartRadio.