1 00:00:00,160 --> 00:00:03,800 Speaker 1: Yes again, yet again, the New World promotion is out 2 00:00:03,800 --> 00:00:07,040 Speaker 1: of stock. What a surprise. Shops have started to run 3 00:00:07,040 --> 00:00:09,480 Speaker 1: out of the prize top option, which is the smeg Brasier. 4 00:00:09,680 --> 00:00:12,160 Speaker 1: They're not going to get any more deliveries. Nobody from 5 00:00:12,200 --> 00:00:15,000 Speaker 1: food Stuff's was available to speak with us today. Once again, 6 00:00:15,280 --> 00:00:18,400 Speaker 1: what a surprise. Consumer. New Zealand CEO John Duffy is 7 00:00:18,400 --> 00:00:18,599 Speaker 1: with me. 8 00:00:18,640 --> 00:00:21,720 Speaker 2: Hello, John, Hi here, there are you going? 9 00:00:22,120 --> 00:00:24,680 Speaker 1: I'm well? But this is like groundhold day, isn't it. 10 00:00:27,240 --> 00:00:30,520 Speaker 2: Well? It is yes, every time a New World run 11 00:00:30,600 --> 00:00:33,960 Speaker 2: some of these promotions. Yes, we do get complaints that 12 00:00:34,159 --> 00:00:38,440 Speaker 2: that stock has run out. They do put up you know, 13 00:00:38,440 --> 00:00:42,199 Speaker 2: in their advertise and they say well stocked fast. But yeah, 14 00:00:42,280 --> 00:00:45,520 Speaker 2: often the stocks don't you know, the level of stocks 15 00:00:45,520 --> 00:00:47,720 Speaker 2: don't meet people's expectations and they're run out. 16 00:00:47,920 --> 00:00:50,920 Speaker 1: HOLPN did this launch? It feels to me like this launched? 17 00:00:50,920 --> 00:00:52,159 Speaker 1: What like, was it four weeks ago? 18 00:00:52,280 --> 00:00:52,640 Speaker 2: Or am I? 19 00:00:52,720 --> 00:00:53,800 Speaker 1: Am I not being fair here? 20 00:00:55,240 --> 00:00:56,680 Speaker 2: No, it feels about four weeks ago. 21 00:00:57,240 --> 00:00:58,959 Speaker 1: So they want to tell me that they're running out 22 00:00:58,960 --> 00:01:01,080 Speaker 1: of the thing that everybody wants. It's about halfway through 23 00:01:01,120 --> 00:01:02,320 Speaker 1: that byes, isn't it. 24 00:01:04,400 --> 00:01:07,520 Speaker 2: Well? Yeah, Under the Fit Training Act, they do need 25 00:01:07,560 --> 00:01:10,199 Speaker 2: to make sure even when they say well stocks last, 26 00:01:10,280 --> 00:01:14,039 Speaker 2: they need to have reasonable stocks to meet demand. And 27 00:01:14,240 --> 00:01:18,440 Speaker 2: I guess the thing is with these promotions. This is 28 00:01:18,480 --> 00:01:21,480 Speaker 2: not their first rodeo. They've done these over the years, 29 00:01:21,480 --> 00:01:26,319 Speaker 2: so they do know that these promotions are popular. I 30 00:01:26,319 --> 00:01:28,600 Speaker 2: can't make any comment on whether their stock levels are 31 00:01:28,600 --> 00:01:32,360 Speaker 2: appropriate because they don't know the level of demand. But yeah, 32 00:01:32,840 --> 00:01:34,840 Speaker 2: they need to buy law make sure that their stocks 33 00:01:34,840 --> 00:01:35,479 Speaker 2: are appropriate. 34 00:01:35,560 --> 00:01:38,720 Speaker 1: Okay, So should I mean, look, just for goodwill? I 35 00:01:38,760 --> 00:01:41,280 Speaker 1: know that they can't. I understand the logistics of the thing, 36 00:01:41,360 --> 00:01:45,080 Speaker 1: right they can't possibly actually fully imagine how many people engage, 37 00:01:45,080 --> 00:01:47,000 Speaker 1: how many people would want to have this particular thing. 38 00:01:47,240 --> 00:01:49,640 Speaker 1: But surely the smart thing to do for good would 39 00:01:49,680 --> 00:01:52,000 Speaker 1: be to say, if you have a stick of full 40 00:01:52,000 --> 00:01:53,240 Speaker 1: of the things and you want to bring it in 41 00:01:53,280 --> 00:01:55,040 Speaker 1: and we'll go and order you another one. Shouldn't they 42 00:01:55,080 --> 00:01:55,840 Speaker 1: do that? Because they can? 43 00:01:56,000 --> 00:02:00,720 Speaker 2: Right? Well, I'm not sure or if they can. It 44 00:02:00,760 --> 00:02:03,720 Speaker 2: may depend on the deal that they've got with Smeg, 45 00:02:03,720 --> 00:02:07,480 Speaker 2: who's the manufacturer here. It could be that this is 46 00:02:07,600 --> 00:02:10,359 Speaker 2: you know, end of line stock or you know, whatever 47 00:02:10,440 --> 00:02:12,160 Speaker 2: the deal is that they've got so that they can 48 00:02:12,160 --> 00:02:15,760 Speaker 2: offer them on you know, effectively on special through the promotion. 49 00:02:16,000 --> 00:02:18,560 Speaker 2: So it may be that they can't get any more 50 00:02:18,639 --> 00:02:21,360 Speaker 2: that there's a closed window, But I don't know that 51 00:02:21,480 --> 00:02:23,720 Speaker 2: really is for food stuff to say, did those of 52 00:02:23,800 --> 00:02:24,040 Speaker 2: you right? 53 00:02:24,160 --> 00:02:25,679 Speaker 1: I know in the past people have complained to the 54 00:02:25,720 --> 00:02:28,760 Speaker 1: Commus Commission about similar things. Do they ever go anywhere? 55 00:02:31,040 --> 00:02:34,239 Speaker 2: Well, my understanding is that there was a promotion on 56 00:02:34,360 --> 00:02:37,040 Speaker 2: knives a couple of years ago or even last year, 57 00:02:37,160 --> 00:02:41,280 Speaker 2: and I think the knife block ran out earlier than. 58 00:02:41,200 --> 00:02:45,080 Speaker 1: People That was as well, that's the one people wanted. 59 00:02:46,720 --> 00:02:48,360 Speaker 2: Well, it kind of was because you've got to the end, 60 00:02:48,400 --> 00:02:49,960 Speaker 2: you collected all the knives and you're like, well where 61 00:02:50,000 --> 00:02:52,200 Speaker 2: am I going to put these things? Let's go get 62 00:02:52,200 --> 00:02:54,440 Speaker 2: the knife block with there. I don't know what their 63 00:02:54,480 --> 00:02:57,320 Speaker 2: actual number was. There was only five available nationwide and 64 00:02:57,600 --> 00:03:00,880 Speaker 2: they ran out pretty quickly. It wasn't that please don't 65 00:03:00,880 --> 00:03:03,000 Speaker 2: sue me food stuffs, but cares if they. 66 00:03:02,919 --> 00:03:04,680 Speaker 1: Do, then I want to talk about it. So whatever 67 00:03:04,720 --> 00:03:06,440 Speaker 1: you can say, whatever you want, John right now. 68 00:03:07,680 --> 00:03:10,640 Speaker 2: Well, the issue really was that the knifeblocks ran out 69 00:03:10,720 --> 00:03:15,320 Speaker 2: quicker than people anticipated, and my understanding was there were 70 00:03:15,320 --> 00:03:17,440 Speaker 2: complaints to the Comics Commission, whether it was specifically on 71 00:03:17,440 --> 00:03:19,880 Speaker 2: that issue or not. I'm not sure, but no doubt 72 00:03:19,880 --> 00:03:22,639 Speaker 2: the Commics Comission had a look at it and probably 73 00:03:22,680 --> 00:03:24,679 Speaker 2: repeated to food Stuff's what I've just said that, hey, 74 00:03:24,720 --> 00:03:26,520 Speaker 2: you need to make sure you've got reasonable stocks, and 75 00:03:26,560 --> 00:03:28,919 Speaker 2: before you advertised these promotions, and yet here. 76 00:03:28,800 --> 00:03:31,240 Speaker 1: We are again, John, Thanks so much. John Duffy, Consumer 77 00:03:31,280 --> 00:03:34,480 Speaker 1: New Zealand CEO. The promotion started on the ninth of June, 78 00:03:34,480 --> 00:03:39,600 Speaker 1: you idiot, thank you. That harsh, But we're in the 79 00:03:39,600 --> 00:03:41,680 Speaker 1: mode of being harsh at the moment, so I'll take it. 80 00:03:42,000 --> 00:03:44,280 Speaker 1: Ninth of June's that's two months, another month ish to go, 81 00:03:44,400 --> 00:03:46,280 Speaker 1: so the two thirds of the way through and they've 82 00:03:46,320 --> 00:03:48,160 Speaker 1: run out. I still don't think that I still don't 83 00:03:48,200 --> 00:03:48,840 Speaker 1: think that's on. 84 00:03:49,600 --> 00:03:52,760 Speaker 2: For more from Heather Duplessy Allen Drive, listen live to 85 00:03:52,840 --> 00:03:55,880 Speaker 2: news talks. They'd be from four pm weekdays, or follow 86 00:03:55,920 --> 00:03:57,680 Speaker 2: the podcast on iHeartRadio.