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Speaker 1: There's crash one for the headline writers. Wasn't it the

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Speaker 1: largest outage in history? And then again, it's not like

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Speaker 1: computer updates go back to the eighteen thirties, so not

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Speaker 1: that much history at all. The blue screen of death

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Speaker 1: and a lot of people delayed at airports and supermarkets.

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Speaker 1: Microsoft's former national tech officer now independent tech expert Russell

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Speaker 1: Craig's with us on this. Russell, very good morning to you.

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Speaker 2: Hi, Mike, how are you very well?

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Speaker 1: And you couldn't work it out? When I read eight

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Speaker 1: and a half million Microsoft units on Saturday morning, I thought, geez,

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Speaker 1: that's a lot of units. But I thought that was

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Speaker 1: eight and a half million in New Zealand, not the

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Speaker 1: entire world. So was this a big deal or not?

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Speaker 2: It was a huge deal, Mike. Although eight and a

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Speaker 2: half million Windows devices as least some one percent of

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Speaker 2: all the devices running Windows in the world.

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Speaker 1: Are CrowdStrike any good or are they famous for this stuff?

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Speaker 2: Look, crowd Striker an exceptionally strong organization and generally do

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Speaker 2: a tremendous job. In this case, obviously, they've let themselves down,

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Speaker 2: they've let the customers down, they've let the world down,

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Speaker 2: and I'm sure that's causing a lot of inks in

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Speaker 2: the boardroom.

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Speaker 1: Somebody said, you never do an update on a Friday?

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Speaker 1: Is that reasonable?

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Speaker 2: Any day of the week, you know you've got some

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Speaker 2: risk and rolling out a software update on the scale mic?

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Speaker 1: So what do we know about these sort of things

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Speaker 1: when a company goes to put an update out the size?

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Speaker 1: Do they know what's going to happen or do they

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Speaker 1: just think they know what's going to happen.

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Speaker 2: Ultimately, you cannot be one hundred percent assured that nothing

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Speaker 2: wrong or bad is going to happen when you roll

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Speaker 2: out these type of updates, particularly if you're in the

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Speaker 2: business that cloud strikers in where they're having to roll

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Speaker 2: their updates really fast to respond to cybersecurity threats and vulnerabilities, which,

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Speaker 2: as you know, move very fast. So they do their

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Speaker 2: best with testing, but you cannot get one hundred percent confidence.

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Speaker 1: Are we too reliant on big players? Hence, when a

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Speaker 1: big player goes down, so many people go down. Is

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Speaker 1: there enough comp in the market and you know, enough

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Speaker 1: companies doing this and we could all go and spread

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Speaker 1: out risk more thinly?

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Speaker 2: I don't think that's the case. Yes, we're hugely reliant

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Speaker 2: upon big players. But they bring us a lot of

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Speaker 2: benefits as well. I don't think, although it's appealing to

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Speaker 2: think if we had more smaller players we'd have more

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Speaker 2: diversity and less risk, but I don't know whether that

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Speaker 2: stacks up to really hard analysis.

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Speaker 1: Appreciate your time, Russell Russell Craig, who's an independent IT

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Speaker 1: expert these days, I work you through a few of

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Speaker 1: the numbers who got hit, who didn't. China got away

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Speaker 1: with it largely, Australia seem to be hit poorly. We

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Speaker 1: seemed by and large to be okay.

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Speaker 2: For more from the mic Asking Breakfast, listen live to

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