WEBVTT - How to avoid turning your dream home renovation into a financial nightmare

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<v Speaker 1>You're listening to AC N A podcast,

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<v Speaker 2>getting the keys to your new home. It's a significant

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<v Speaker 2>and exciting milestone, isn't it? It's the first step to

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<v Speaker 2>building your dream home apart from shopping for it. Of course,

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<v Speaker 2>now you start pinning visual inos on your virtual vision board.

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<v Speaker 2>And before you know it, your wish list is inflating

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<v Speaker 2>your budget and then you move on to the next

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<v Speaker 2>task of finding a good contractor or interior designer.

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<v Speaker 2>It's a process that's all too familiar to me. I've

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<v Speaker 2>done that many times. I'm Andrea Heng. This is the

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<v Speaker 2>Money talks podcast. I'm about to get you some real

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<v Speaker 2>life solid advice on how you need to manage your

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<v Speaker 2>renovation budget so that you don't have to go through

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<v Speaker 2>what I went through.

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<v Speaker 2>And that advice is going to come from my guest today,

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<v Speaker 2>Daniel Lim. He's the co-founder of Canvas. It's an online

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<v Speaker 2>renovation platform and that's where homeowners like you can search

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<v Speaker 2>for reliable interior design firms here in Singapore. Welcome to

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<v Speaker 2>the podcast, Daniel. Thank you so much for having me.

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<v Speaker 2>So first we want to talk about setting the budget, right.

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<v Speaker 2>This starts to happen when we enter the new house,

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<v Speaker 2>we really do a deep inspection of the house and

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<v Speaker 2>then some of the floors get revealed, the real condition

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<v Speaker 2>of the unit gets revealed, right? So how do I

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<v Speaker 2>work with my budget? How much fat um should I

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<v Speaker 2>give to this budget? Because the renovation costs do tend

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<v Speaker 2>to add up when we start seeing all these other

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<v Speaker 2>things inside the house that reveal themselves. Correct? Yeah. No,

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<v Speaker 2>I think that's a very valid question. And I think,

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<v Speaker 2>ah, your introduction, you mentioned that you start looking at

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<v Speaker 2>info images and all that and that's the fun part. Yeah.

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<v Speaker 2>And then, yeah, and then you come on to the

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<v Speaker 2>dollars and cents and then that's, you know, the part

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<v Speaker 2>that obviously is tricky because most people have an idea

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<v Speaker 2>in mind. You know, you want to spend 20 30,000, 40,000.

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<v Speaker 2>But then when you inspect the house, you have a

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<v Speaker 2>look and then some of those ideas that you have

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<v Speaker 2>seen on those vision boards and you want to translate

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<v Speaker 2>them into real life and then your contractor or designer

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<v Speaker 2>tells you, hey, you know, I think you need a bit,

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<v Speaker 2>a bit more in order to realize what you want

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<v Speaker 2>and then your dream goes right? Or you say, ok,

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<v Speaker 2>I'm gonna stretch a little bit and then get what

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<v Speaker 2>I want. So. Right. So I think, I think, I

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<v Speaker 2>think that's challenging and it's always a tussle with great design.

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<v Speaker 2>Having everything that you want as well as keeping it

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<v Speaker 2>practical functional within budget. Right? I would think the first

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<v Speaker 2>step you can take is really

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<v Speaker 2>doing research online. You can just search renovation calculator, Singapore,

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<v Speaker 2>you might find a few, you can just input your,

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<v Speaker 2>your size of your apartment or whether you are looking

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<v Speaker 2>to do a full scale renovation with hacking and all

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<v Speaker 2>the works or is it more just a smaller scale renovation?

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<v Speaker 2>And with that after 57 minutes, you will get a

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<v Speaker 2>quite a comprehensive list of, you know, line items of

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<v Speaker 2>what you can budget for your innovation and give you

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<v Speaker 2>at least an estimate in terms of what you can

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<v Speaker 2>look at. And then after that, I would still say

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<v Speaker 2>even with that budget always just cater for, for surprises

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<v Speaker 2>in terms of delays or maybe even variations because you

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<v Speaker 2>might think you want something and then down the line

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<v Speaker 2>you realize. Oh, ok. Actually I want to add something

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<v Speaker 2>else you want to change. I want to or different

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<v Speaker 2>material that maybe better suits your lifestyle, right? So all

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<v Speaker 2>those come into play

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<v Speaker 2>um especially more so for first time renovators where you know,

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<v Speaker 2>it's their first time. And then along the way in

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<v Speaker 2>that process of the 3 to 4 months when they

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<v Speaker 2>are designing and going through the renovation, they realize, ok,

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<v Speaker 2>I want something a little different so that might add

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<v Speaker 2>to the cost. So I always just give a ballpark

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<v Speaker 2>of a 20 to 30% buffer. Ok. So if you

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<v Speaker 2>know you had in mind like

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<v Speaker 2>3000, just make sure you have 6065 just to be

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<v Speaker 2>very comfortable and safe so that you don't run into

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<v Speaker 2>any issues. So I'm told that the Renault budget should

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<v Speaker 2>be in proportion to the size or even the price

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<v Speaker 2>of the house. This is something that I picked up

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<v Speaker 2>on a panel that I hosted recently.

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<v Speaker 2>But some home buyers see the home as you know,

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<v Speaker 2>a long term investment. They're thinking, ok, it's a long

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<v Speaker 2>term investment. I'm going to stay here till I retire.

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<v Speaker 2>Why not just spend the extra cash on better quality fittings,

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<v Speaker 2>et cetera? But the question becomes how much is too much, right?

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<v Speaker 2>So you're saying 20 to 30% on top of the

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<v Speaker 2>original budget you have in mind just to give some

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<v Speaker 2>buffers what's above and beyond. That's considered too much though.

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<v Speaker 2>I think it's really to each his own, right? Because

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<v Speaker 2>I think some people really look at it as maybe

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<v Speaker 2>a forever home. They want to stay there 1520 30

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<v Speaker 2>years even.

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<v Speaker 2>And they are willing to invest in making sure they

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<v Speaker 2>get the best materials, the best finishing and all that.

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<v Speaker 2>But of course, if you are very clear that it's

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<v Speaker 2>for another purpose, maybe, you know, you're going to sell

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<v Speaker 2>at the mop in five years, then would you really

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<v Speaker 2>want to invest you know, 100 200,000 into that BT

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<v Speaker 2>O and then sell it within five years. So I

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<v Speaker 2>think you just got to weigh what your plans for

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<v Speaker 2>the house are, is it going to be really long

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<v Speaker 2>term stay or is it going to be 357 years

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<v Speaker 2>and then you're gonna, you're gonna upgrade or you're going

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<v Speaker 2>to change your home? So I think that's 11 factor

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<v Speaker 2>to consider

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<v Speaker 2>the second one that you, I think rightly pointed out

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<v Speaker 2>is the size. I wouldn't go too much with the

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<v Speaker 2>price of the house. So to give you an example,

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<v Speaker 2>if you buy a new condo, it might be highly priced,

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<v Speaker 2>but it really comes furnished with quite a bit of

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<v Speaker 2>the carpentry and all that is in the toilet already in.

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<v Speaker 2>So most people may not want to then invest in

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<v Speaker 2>a full scale renovation, right. So they just make sure

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<v Speaker 2>that they get good furnishing. Maybe they would add on

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<v Speaker 2>more carpentry, for example, they need more storage, maybe they'll

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<v Speaker 2>do the kitchen a little bit better, but they wouldn't

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<v Speaker 2>tend to go full scale into a new condo. Yeah. So,

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<v Speaker 2>whereas compared to a resale, maybe BT might cost less

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<v Speaker 2>than a new condo, but

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<v Speaker 2>it's all right. 20 years, 30 years, everything is falling apart.

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<v Speaker 2>You want to invest, then you might spend even more

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<v Speaker 2>into that. So I think it's more the newness of

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<v Speaker 2>the property, your life stage. What you're planning to do

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<v Speaker 2>with the home. And then last but not least just

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<v Speaker 2>your own personal budget, right? Keeping in mind what you

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<v Speaker 2>can afford and then doing the best within that

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<v Speaker 2>budget that you have with that buffer that I mentioned

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<v Speaker 2>budgeting for long term versus short term stay. I'm also

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<v Speaker 2>thinking about the ones that are renovating to rent out

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<v Speaker 2>the flat, right? So that's a small pocket of people

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<v Speaker 2>who would do that. What would be a reasonable question

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<v Speaker 2>to ask ourselves in terms of budget if we know

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<v Speaker 2>that we're going to buy this unit where it's whether

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<v Speaker 2>it's a condo or a an H DB flat to

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<v Speaker 2>rent out later on,

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<v Speaker 2>I think for that particular case, then it's an investment, right?

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<v Speaker 2>So clearly, I think dollars and cents plays probably a

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<v Speaker 2>bigger factor than maybe the design aesthetic of the place.

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<v Speaker 2>So I think furnishing it appropriately make it nice with

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<v Speaker 2>decent quality materials. Just keeping in mind that you would

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<v Speaker 2>have to rent it out to get maybe a specific

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<v Speaker 2>yield that you're looking for, right. So just to give

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<v Speaker 2>you an example, maybe a BT O forum flat currently

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<v Speaker 2>costs about 45 to 50,000 on average based on the

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<v Speaker 2>data that we have on canvas. So,

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<v Speaker 2>but those are for people that are staying in the place, right?

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<v Speaker 2>Maybe looking at that budget and seeing if you can

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<v Speaker 2>save on that scale it down a little bit. So

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<v Speaker 2>that it makes your investment property more worthwhile. Yeah, that

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<v Speaker 2>makes sense. That makes sense. So once we've decided on

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<v Speaker 2>a budget, what's the first thing that we should be

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<v Speaker 2>spending on? So for my mom, any new house, first

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<v Speaker 2>thing to go, toilets?

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<v Speaker 2>Ok. Second is kitchen and then it goes on and

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<v Speaker 2>on in order of priority. But in terms of financial sense,

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<v Speaker 2>what should be the first thing that we should work on?

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<v Speaker 2>So I guess before even realizing your dreams of your

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<v Speaker 2>dream home or your dream property, maybe the first question

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<v Speaker 2>you have to answer is do you go the contractor

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<v Speaker 2>route or do you go to the interior designer route? Exactly. Right. Yeah.

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<v Speaker 2>So which one do you go for? Right.

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<v Speaker 2>Generally, if you prefer not to have the project manage

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<v Speaker 2>the whole renovation, and you also want to have someone

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<v Speaker 2>who has experience, to advise you on that renovation process

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<v Speaker 2>and also to give you some maybe design input on

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<v Speaker 2>what can or cannot be done. That group of people

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<v Speaker 2>would go with the inter designer route, right? And then

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<v Speaker 2>for those that are willing to project, manage their own renovation,

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<v Speaker 2>they are willing to source some materials and all that

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<v Speaker 2>and they just need someone to just get the work done,

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<v Speaker 2>you know, you can go to the contractor route. So again,

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<v Speaker 2>that already would tell a difference in cost between the

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<v Speaker 2>two options. So I think that's one.

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<v Speaker 2>And then if we drill down a bit further into

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<v Speaker 2>what makes sense. Then again, I think it really depends

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<v Speaker 2>on personal preference. So I'll give you an example. I

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<v Speaker 2>generally do not cook as much kitchens to me may

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<v Speaker 2>not be the number one priority in terms of where

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<v Speaker 2>I want to spend my budget. Yeah, for me, I

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<v Speaker 2>think it was a lot on

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<v Speaker 2>carpentry because I didn't like to have things strewn around

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<v Speaker 2>the house. So I think, I guess like neatness and

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<v Speaker 2>all that was a bit more important to me. So

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<v Speaker 2>I built a lot of carpentry which would until higher

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<v Speaker 2>costs as compared to maybe loose furnishing and you know,

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<v Speaker 2>if you buy a cupboard, for example. Yeah. So I

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<v Speaker 2>think that was what I decided to spend on whereas

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<v Speaker 2>your mom might say, ok, toilets, kitchen. Yeah,

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<v Speaker 2>although I would say that that is generally what people work. Yeah,

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<v Speaker 2>I mean toilets, understandable, you know why? But yeah, I

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<v Speaker 2>think you brought up a really good point, understanding your priorities,

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<v Speaker 2>how you're going to use the house because you are

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<v Speaker 2>living in it. You're not just sitting there, it's how

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<v Speaker 2>you're using it. Right. How much of a renovation budget

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<v Speaker 2>should actually include your loose items, the furniture, the appliances,

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<v Speaker 2>because I've always been confused about this.

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<v Speaker 2>When you say renovation budget in my mind, it's just

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<v Speaker 2>the renovation. You're right. Right. Exactly. So should it include

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<v Speaker 2>the furniture, the appliances and all that? Right. So I

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<v Speaker 2>think that the numbers or figures I gave earlier was

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<v Speaker 2>just for the pure renovation, the work, the work, the construction,

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<v Speaker 2>your ma your hacking out that it does not include

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<v Speaker 2>the loose finishing all your appliances. That's right. Correct.

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<v Speaker 2>I think that's also what you would get from contractors

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<v Speaker 2>or interior designers, you work with whatever that they could,

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<v Speaker 2>would always not include appliances and loose furnishing. So it's

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<v Speaker 2>important to then set aside another budget for that typically

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<v Speaker 2>about 30% of your renovation budget. So assuming you go

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<v Speaker 2>with like about 60,000, right? So maybe 30% will be

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<v Speaker 2>20,000 additional for the appliances in terms of furnishing and all.

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<v Speaker 2>And let me tell you the bigger the house,

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<v Speaker 2>the more stuff you need, the more stuff you think

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<v Speaker 2>you need, the more you think you need more you need,

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<v Speaker 2>then you actually need, I I didn't really need two

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<v Speaker 2>of those just because I have two toilets. You talked

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<v Speaker 2>a little bit earlier about surprise expenses making space for that.

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<v Speaker 2>You're in the midst of renovating your own home now. Congratulations,

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<v Speaker 2>by the way. Thank you so much. So what were

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<v Speaker 2>some of the surprise expenses that you personally are encountering

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<v Speaker 2>right now?

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<v Speaker 2>I think sometimes people underestimate the need for electrical points.

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<v Speaker 2>So you realize. Oh, ok. And then you realize, oh

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<v Speaker 2>I need more. So I think that's one cause that

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<v Speaker 2>caught me a little bit. Ok, I need more electrical points.

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<v Speaker 2>Carpentry was one as well. Yeah, so the more carpentry

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<v Speaker 2>I said ok, I need storage here. I need storage here.

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<v Speaker 2>So I think those are those would be the kind

0:10:18.840 --> 0:10:19.559
<v Speaker 2>of built

0:10:20.200 --> 0:10:23.479
<v Speaker 2>or renovation, surprise cost that might come in or yeah,

0:10:23.489 --> 0:10:24.580
<v Speaker 2>just adding a new feature.

0:10:25.039 --> 0:10:28.299
<v Speaker 2>Yeah, for me, that was doorknobs because I think it

0:10:28.309 --> 0:10:32.150
<v Speaker 2>was just me and my fantasy and doorknobs were a

0:10:32.159 --> 0:10:35.239
<v Speaker 2>big thing. Like I think those little features that you

0:10:35.250 --> 0:10:37.340
<v Speaker 2>want aesthetic features you wanted to get, but it does

0:10:37.349 --> 0:10:39.750
<v Speaker 2>complete the look of the house, you know, small touches,

0:10:39.760 --> 0:10:42.799
<v Speaker 2>sometimes you overlook them and I guess outside the renovation

0:10:42.809 --> 0:10:44.598
<v Speaker 2>and of course, we don't hope it happens, but it

0:10:44.609 --> 0:10:48.710
<v Speaker 2>does happen delays, right? So if there's a delay, then

0:10:49.150 --> 0:10:52.559
<v Speaker 2>hopefully you already have your existing dwelling, but you're not renting.

0:10:52.703 --> 0:10:54.872
<v Speaker 2>But if you are renting or you have already maybe

0:10:54.881 --> 0:10:57.242
<v Speaker 2>sold your house and you were expecting the renovation to

0:10:57.252 --> 0:10:59.062
<v Speaker 2>finish next month and you're going to move in next

0:10:59.072 --> 0:11:01.192
<v Speaker 2>month and then there's a one month delay, then what happens? Right.

0:11:01.203 --> 0:11:03.881
<v Speaker 2>And then scramble and all my favorite words again, buffer,

0:11:03.913 --> 0:11:05.572
<v Speaker 2>I think you need to buffer. Yeah, you need to

0:11:05.583 --> 0:11:08.692
<v Speaker 2>buffer that, that don't cut it too close because it

0:11:08.703 --> 0:11:12.263
<v Speaker 2>causes a lot of unnecessary stress and it's buffer, not

0:11:12.273 --> 0:11:15.583
<v Speaker 2>just on the renovation timeline, it's not just the cost,

0:11:15.593 --> 0:11:19.263
<v Speaker 2>it's also your rental on the previous place or mortgage.

0:11:19.432 --> 0:11:20.223
<v Speaker 2>It's also

0:11:20.306 --> 0:11:23.335
<v Speaker 2>so your storage facility, if you use that's another month

0:11:23.346 --> 0:11:26.145
<v Speaker 2>of delay, another month of fees, right. So yeah, I

0:11:26.155 --> 0:11:29.556
<v Speaker 2>think these are really great surprise expenses that we need

0:11:29.565 --> 0:11:32.046
<v Speaker 2>to consider. So now we want to talk about sticking

0:11:32.056 --> 0:11:34.685
<v Speaker 2>with the budget. Some of us may want to head

0:11:34.695 --> 0:11:36.795
<v Speaker 2>over to the bank for a renovation loan. What are

0:11:36.806 --> 0:11:40.416
<v Speaker 2>the three most important aspects of our renovation loan that

0:11:40.426 --> 0:11:42.915
<v Speaker 2>we have to pay attention to? So for the renovation

0:11:42.926 --> 0:11:45.036
<v Speaker 2>loan is of course, it must be based on the invoice, right?

0:11:45.046 --> 0:11:47.026
<v Speaker 2>So I think once you have an invoice from either

0:11:47.035 --> 0:11:47.845
<v Speaker 2>contractor

0:11:48.309 --> 0:11:50.289
<v Speaker 2>or interior designer, then you are able to apply for

0:11:50.299 --> 0:11:53.119
<v Speaker 2>renovation loan. But a renovation loan is typically kept at

0:11:53.130 --> 0:11:55.679
<v Speaker 2>a certain amount. And when you say invoice, we can

0:11:55.690 --> 0:11:59.260
<v Speaker 2>also use the quotation from the contractor as well, right?

0:11:59.270 --> 0:12:03.380
<v Speaker 2>Either one that actually shows a broad figure, so to speak,

0:12:03.390 --> 0:12:07.339
<v Speaker 2>I've also heard of people doing renovation in phases and

0:12:07.349 --> 0:12:10.500
<v Speaker 2>a lot of the times it is with the primary

0:12:10.510 --> 0:12:12.719
<v Speaker 2>objective of saving on costs.

0:12:13.260 --> 0:12:16.689
<v Speaker 2>So for example, this year, I'll do the kitchen and

0:12:16.700 --> 0:12:19.690
<v Speaker 2>the toilets and then next year I'll maybe focus on

0:12:19.700 --> 0:12:25.169
<v Speaker 2>hacking a wall. Is that necessarily a strategic financial move

0:12:25.179 --> 0:12:28.690
<v Speaker 2>to renovate the house in phases like that? Or do

0:12:28.700 --> 0:12:31.690
<v Speaker 2>you end up spending more ultimately financially? I think it

0:12:31.700 --> 0:12:34.169
<v Speaker 2>makes sense just because in a way you're just cutting

0:12:34.179 --> 0:12:34.439
<v Speaker 2>up

0:12:34.729 --> 0:12:38.450
<v Speaker 2>the renovation costs into according to correct. So I think

0:12:38.460 --> 0:12:40.700
<v Speaker 2>that's from that point of view, I think it's ok.

0:12:40.880 --> 0:12:44.150
<v Speaker 2>I guess you just have to weigh the cons of

0:12:44.159 --> 0:12:46.159
<v Speaker 2>having to stay there, especially if you're not moving. I

0:12:46.169 --> 0:12:48.130
<v Speaker 2>assume they will not move out because you want to say. So,

0:12:48.140 --> 0:12:50.770
<v Speaker 2>I think the inconvenience that could come from the renovations

0:12:50.780 --> 0:12:53.618
<v Speaker 2>happening while you're there, especially maybe if you have young kids,

0:12:53.630 --> 0:12:56.190
<v Speaker 2>for example, then it might be a bit more tricky

0:12:56.200 --> 0:12:58.439
<v Speaker 2>in that sense. So I guess financially it might make

0:12:58.450 --> 0:12:58.988
<v Speaker 2>sense to do that.

0:13:00.020 --> 0:13:00.760
<v Speaker 2>Although

0:13:01.520 --> 0:13:03.368
<v Speaker 2>when I look at it from the contractors and new

0:13:03.380 --> 0:13:04.400
<v Speaker 2>designers point of view

0:13:05.520 --> 0:13:10.679
<v Speaker 2>for them to allocate resources multiple times as compared to

0:13:10.690 --> 0:13:13.510
<v Speaker 2>doing a full project, I guess their preference is quite clear,

0:13:13.520 --> 0:13:16.200
<v Speaker 2>they rather do the entire project one shot and everything.

0:13:16.380 --> 0:13:18.130
<v Speaker 2>But if you want to just cut it up like that,

0:13:18.140 --> 0:13:19.799
<v Speaker 2>I'm not sure. But I think there might be a

0:13:19.809 --> 0:13:22.569
<v Speaker 2>case where cost individually might add up to be more

0:13:22.580 --> 0:13:25.419
<v Speaker 2>than if you were to compete. Everything bearing man. Also,

0:13:25.429 --> 0:13:28.979
<v Speaker 2>I guess cost tends to go up. And after COVID,

0:13:28.989 --> 0:13:31.169
<v Speaker 2>we saw a huge increase, but, you know, generally goes

0:13:31.179 --> 0:13:32.979
<v Speaker 2>up as with everything. So there's inflation

0:13:33.369 --> 0:13:35.989
<v Speaker 2>and you will see that most quotations given by these

0:13:36.000 --> 0:13:39.189
<v Speaker 2>contracting firms will only be valid for maybe six months.

0:13:39.500 --> 0:13:42.189
<v Speaker 2>So that same cost will not be the same two

0:13:42.200 --> 0:13:43.690
<v Speaker 2>years later. So if you do a toilet today, you

0:13:43.700 --> 0:13:47.010
<v Speaker 2>think it's, it's gonna be 5000 Tuesday, they could be 6005, right?

0:13:47.020 --> 0:13:49.520
<v Speaker 2>So then again, yeah, you might not be saving in

0:13:49.530 --> 0:13:51.348
<v Speaker 2>absolute dollar terms, but I guess you are cutting it

0:13:51.359 --> 0:13:54.099
<v Speaker 2>up into more bite size amounts. Yeah, I think it's

0:13:54.109 --> 0:13:57.348
<v Speaker 2>about manageability in that sense. So some people advise that

0:13:57.359 --> 0:13:59.599
<v Speaker 2>you should take on a renovation loan. If you already

0:13:59.609 --> 0:14:02.189
<v Speaker 2>have a more heavy mortgage to pay,

0:14:02.619 --> 0:14:06.000
<v Speaker 2>you can always sell the house if you can't service

0:14:06.010 --> 0:14:09.640
<v Speaker 2>your mortgage. But then what happens if you can't pay

0:14:09.650 --> 0:14:11.799
<v Speaker 2>up the rental loan? That's a bit different, isn't it?

0:14:12.010 --> 0:14:15.890
<v Speaker 2>Do you see the situation happening frequently? We only have

0:14:15.900 --> 0:14:18.190
<v Speaker 2>our data on canvas to go by but we generally

0:14:18.200 --> 0:14:21.869
<v Speaker 2>do not see much people opting for renovation loans. Actually, not,

0:14:21.900 --> 0:14:24.289
<v Speaker 2>not that high percentage. We have a little check box

0:14:24.299 --> 0:14:26.539
<v Speaker 2>on our form that says, do you require renovation loan?

0:14:27.200 --> 0:14:30.299
<v Speaker 2>I think less than 20 or 15% check. Yes. So

0:14:30.309 --> 0:14:32.500
<v Speaker 2>the rest just go through with. No. And I think

0:14:32.510 --> 0:14:34.950
<v Speaker 2>it's just because I guess in the home ownership journey,

0:14:34.960 --> 0:14:36.739
<v Speaker 2>most people know that. Ok, if I buy a BT

0:14:36.750 --> 0:14:39.809
<v Speaker 2>which are majority of our homeowners, I need X dollars

0:14:39.820 --> 0:14:41.609
<v Speaker 2>to save for my renovation. And I think they have

0:14:41.619 --> 0:14:43.890
<v Speaker 2>that maybe planned out. All right. So now let's talk

0:14:43.900 --> 0:14:45.650
<v Speaker 2>about the renovation itself. Ok,

0:14:46.270 --> 0:14:50.809
<v Speaker 2>I'm sure you as much as I have heard of

0:14:50.820 --> 0:14:58.849
<v Speaker 2>many nightmare stories and experiences involving contractors, sometimes more bad

0:14:58.859 --> 0:15:02.159
<v Speaker 2>than good. Then there are the solo operators versus the

0:15:02.169 --> 0:15:05.250
<v Speaker 2>ID agencies, the bigger companies, right? The boutique agencies and

0:15:05.260 --> 0:15:08.049
<v Speaker 2>all that kind of stuff. The boutique firms where there's

0:15:08.059 --> 0:15:11.059
<v Speaker 2>not really a contract but a quotation. I've not really

0:15:11.070 --> 0:15:13.570
<v Speaker 2>seen a contract. So, if do you think, then

0:15:13.770 --> 0:15:16.710
<v Speaker 2>we should be asking for one, a contract as opposed

0:15:16.719 --> 0:15:19.729
<v Speaker 2>to just the quotation? So, yeah, I think you should know.

0:15:20.010 --> 0:15:23.099
<v Speaker 2>I said, I guess the interior design contracting industry in

0:15:23.109 --> 0:15:26.619
<v Speaker 2>general in Singapore is quite loosely regulated. So I think

0:15:26.630 --> 0:15:28.570
<v Speaker 2>consumers just have to be very aware, they really have

0:15:28.580 --> 0:15:29.989
<v Speaker 2>to do their own research. And I think that's why

0:15:30.000 --> 0:15:32.320
<v Speaker 2>there are multiple platforms available in Singapore to try to

0:15:32.330 --> 0:15:35.460
<v Speaker 2>help guide them in that decision. Um You know, showcasing

0:15:35.469 --> 0:15:38.219
<v Speaker 2>maybe more trusted firms making sure that, you know, we

0:15:38.229 --> 0:15:40.229
<v Speaker 2>have done the due diligence as a platform and then

0:15:40.239 --> 0:15:41.349
<v Speaker 2>offering it to the consumer.

0:15:41.700 --> 0:15:44.690
<v Speaker 2>But yes, the due diligence or the owners is still

0:15:44.700 --> 0:15:46.729
<v Speaker 2>on the consumer to make that decision finally at the

0:15:46.739 --> 0:15:48.750
<v Speaker 2>end of the day. And I would say that, yeah,

0:15:48.760 --> 0:15:52.260
<v Speaker 2>way between a very small firm that has maybe not

0:15:52.270 --> 0:15:54.830
<v Speaker 2>much track record 12 months, they just incorporated and then

0:15:54.840 --> 0:15:57.210
<v Speaker 2>they are out here doing this business because again, there's

0:15:57.219 --> 0:16:00.539
<v Speaker 2>no regulations, there's no certification needed to be a designer

0:16:00.549 --> 0:16:01.150
<v Speaker 2>or contractor.

0:16:01.299 --> 0:16:03.700
<v Speaker 2>So that is something that they are we all going

0:16:03.710 --> 0:16:05.909
<v Speaker 2>for more maybe established firm that has been in operation

0:16:05.919 --> 0:16:08.489
<v Speaker 2>for 1520 years. And then maybe there's a bit more

0:16:08.650 --> 0:16:10.919
<v Speaker 2>of a trust factor that oversight and I think maybe

0:16:10.929 --> 0:16:12.809
<v Speaker 2>you might think, OK, at least they have been in

0:16:12.820 --> 0:16:15.929
<v Speaker 2>operations for X number of years. And then I think

0:16:15.940 --> 0:16:19.840
<v Speaker 2>your question about the quotation having or do you need

0:16:19.849 --> 0:16:22.929
<v Speaker 2>a separate contract? I think most quotations I've seen from

0:16:22.940 --> 0:16:24.010
<v Speaker 2>interior designers. At least

0:16:24.440 --> 0:16:26.859
<v Speaker 2>they would have a quite a comprehensive list of T

0:16:26.869 --> 0:16:28.520
<v Speaker 2>and CS. So I don't think they need a separate

0:16:28.530 --> 0:16:31.169
<v Speaker 2>contract because I think it's quite comprehensive and that bind,

0:16:31.179 --> 0:16:33.059
<v Speaker 2>that is binding, that is binding because I think it's

0:16:33.070 --> 0:16:34.840
<v Speaker 2>signed both parties and then I think the terms and

0:16:34.849 --> 0:16:38.869
<v Speaker 2>conditions would be quite comprehensive. So I think in those situations,

0:16:38.880 --> 0:16:40.909
<v Speaker 2>it would probably be ok if it's just a single

0:16:40.919 --> 0:16:44.169
<v Speaker 2>piece of paper and there's no TNC and it's just

0:16:44.179 --> 0:16:47.820
<v Speaker 2>lump sum payments where, you know, carpentry 50,000, that's like

0:16:47.890 --> 0:16:50.049
<v Speaker 2>sending me back, correct. So I think that's important to

0:16:50.059 --> 0:16:50.469
<v Speaker 2>look at

0:16:50.729 --> 0:16:53.429
<v Speaker 2>and the other very important thing with regards to terms

0:16:53.440 --> 0:16:55.690
<v Speaker 2>and conditions would be the payment terms. I think that's

0:16:55.700 --> 0:16:59.239
<v Speaker 2>what sometimes people do not look at. Ok. Budget is great.

0:16:59.250 --> 0:17:01.440
<v Speaker 2>It is within my budget. I like this into design

0:17:01.450 --> 0:17:03.710
<v Speaker 2>and design is great. But what about the payment terms?

0:17:03.719 --> 0:17:05.349
<v Speaker 2>I will be very cautious if the

0:17:05.708 --> 0:17:08.958
<v Speaker 2>interior designer contractor tells me to pay 50 percent upfront.

0:17:08.968 --> 0:17:12.217
<v Speaker 2>Like today, I'll be cautious or even 30 40% would

0:17:12.229 --> 0:17:15.467
<v Speaker 2>be deemed high. 30% is considered high. Yes, upfront. Like

0:17:15.479 --> 0:17:18.348
<v Speaker 2>just to secure the contract, we normally recommend probably not

0:17:18.359 --> 0:17:20.548
<v Speaker 2>more than 20% just to secure the contract. Sure. Sure. Yeah.

0:17:20.588 --> 0:17:24.448
<v Speaker 2>So I think anything more would be, I'll be very cautious.

0:17:25.854 --> 0:17:28.124
<v Speaker 2>Ok. I'm good that we, we were able to put

0:17:28.134 --> 0:17:30.234
<v Speaker 2>the number on it because a lot of us are

0:17:30.244 --> 0:17:33.293
<v Speaker 2>never really sure. And most of us renovate maybe once, twice.

0:17:33.303 --> 0:17:35.563
<v Speaker 2>That's it in our lifetime. Anything else that we need

0:17:35.573 --> 0:17:37.663
<v Speaker 2>to look out for in the T and CS, outside

0:17:37.673 --> 0:17:40.193
<v Speaker 2>of the payment terms? I think some people also look

0:17:40.203 --> 0:17:43.494
<v Speaker 2>at rectiv rectification and defects like what happens at the

0:17:43.504 --> 0:17:46.792
<v Speaker 2>end of it. So I think some of the better

0:17:46.803 --> 0:17:49.763
<v Speaker 2>contract I've seen would be the last maybe 5% payments

0:17:49.773 --> 0:17:52.223
<v Speaker 2>with held until the rectifications are done. So I think

0:17:52.234 --> 0:17:54.404
<v Speaker 2>something like that would be, would be good for the consumer.

0:17:54.760 --> 0:17:57.619
<v Speaker 2>I think project timeline, if there are delays, anything like

0:17:57.630 --> 0:18:01.949
<v Speaker 2>that should be indicated in the timeline for sure. Although

0:18:01.959 --> 0:18:07.050
<v Speaker 2>I'm not sure how robust in terms of what happens

0:18:07.060 --> 0:18:10.000
<v Speaker 2>if the timeline is missed. So maybe that could be

0:18:10.010 --> 0:18:12.650
<v Speaker 2>improved a midway or even close to the finish line.

0:18:12.819 --> 0:18:15.780
<v Speaker 2>We discover things aren't up to scratch, they're not meeting

0:18:15.790 --> 0:18:18.989
<v Speaker 2>the satisfactory conditions that we were hoping for. So what

0:18:19.000 --> 0:18:20.699
<v Speaker 2>do we do if we encounter such

0:18:20.854 --> 0:18:23.275
<v Speaker 2>episode with a contractor? Things go bad. Who can I

0:18:23.285 --> 0:18:26.244
<v Speaker 2>complain to? Case would be the most obvious one. But

0:18:26.255 --> 0:18:29.435
<v Speaker 2>that's only for maybe case trust ids that are under

0:18:29.444 --> 0:18:31.795
<v Speaker 2>case trust. So that's one I guess on canvas. If

0:18:31.805 --> 0:18:34.494
<v Speaker 2>you found them through us, we have a canvas resolution center.

0:18:34.505 --> 0:18:36.474
<v Speaker 2>You can come to us and we're able to help

0:18:36.484 --> 0:18:39.024
<v Speaker 2>you get in touch with the ID or if you

0:18:39.035 --> 0:18:41.224
<v Speaker 2>want to go higher, then we can get in touch

0:18:41.234 --> 0:18:42.935
<v Speaker 2>with the man the management of the company just to

0:18:42.944 --> 0:18:45.094
<v Speaker 2>make sure that we bring both parties to the table,

0:18:45.104 --> 0:18:45.834
<v Speaker 2>try to mediate

0:18:46.069 --> 0:18:48.170
<v Speaker 2>and get more parties because at the end of the day,

0:18:48.290 --> 0:18:50.689
<v Speaker 2>we want the home to be happy. The home is

0:18:50.699 --> 0:18:53.129
<v Speaker 2>their dream home. If it's a first time home, excited

0:18:53.140 --> 0:18:54.780
<v Speaker 2>to move. It's not one of those products that you

0:18:56.650 --> 0:19:00.020
<v Speaker 2>can do that. I think it's a big cost and

0:19:00.030 --> 0:19:02.050
<v Speaker 2>a lot of people obviously have a lot of heart

0:19:02.079 --> 0:19:03.979
<v Speaker 2>put into it because yeah, it's my home, right? So

0:19:03.989 --> 0:19:05.229
<v Speaker 2>I want it to be beautiful. I want it to

0:19:05.239 --> 0:19:07.510
<v Speaker 2>be exactly how I envision it to be. I think

0:19:07.520 --> 0:19:09.739
<v Speaker 2>that's one area we try to help homeowners with. And

0:19:09.750 --> 0:19:10.010
<v Speaker 2>then

0:19:10.280 --> 0:19:12.540
<v Speaker 2>obviously on the inter designer side, I think if they

0:19:12.550 --> 0:19:16.150
<v Speaker 2>are reputable companies that want to have recurring business, I

0:19:16.160 --> 0:19:19.389
<v Speaker 2>think they are also in their interest to make sure

0:19:19.400 --> 0:19:21.099
<v Speaker 2>they try to resolve it as best as possible so

0:19:21.109 --> 0:19:23.339
<v Speaker 2>that there's at least positive word of mouth, people are

0:19:23.349 --> 0:19:25.680
<v Speaker 2>able to recommend them to their friends, family and all that.

0:19:25.689 --> 0:19:28.209
<v Speaker 2>So I think that's also, I think sometimes what we

0:19:28.219 --> 0:19:29.709
<v Speaker 2>try to do to just try to balance both sides

0:19:29.719 --> 0:19:31.300
<v Speaker 2>and make sure that they come to an agreement when

0:19:31.310 --> 0:19:34.619
<v Speaker 2>dealing with contractors or ID firms in general, you want

0:19:34.630 --> 0:19:37.170
<v Speaker 2>to build that relationship with them because this is your

0:19:37.180 --> 0:19:38.300
<v Speaker 2>heart and soul project,

0:19:38.380 --> 0:19:40.969
<v Speaker 2>right? But at the same time, it is still transaction

0:19:41.800 --> 0:19:44.689
<v Speaker 2>and we have to maintain an arm's length in a

0:19:44.699 --> 0:19:48.099
<v Speaker 2>manner of speaking. So any final piece of advice here

0:19:48.109 --> 0:19:51.199
<v Speaker 2>when it comes to dealing with any kind of contractor,

0:19:51.239 --> 0:19:54.000
<v Speaker 2>Erin or not, because at the service, exactly on the

0:19:55.229 --> 0:19:57.160
<v Speaker 2>top tip, again, I just going back to the timeline.

0:19:57.170 --> 0:19:59.109
<v Speaker 2>So again, just make sure that the schedule is very

0:19:59.119 --> 0:20:03.300
<v Speaker 2>clearly laid out. And again, I will be very concerned

0:20:03.310 --> 0:20:06.399
<v Speaker 2>if I'm paying 5070 percent very early on.

0:20:06.819 --> 0:20:09.469
<v Speaker 2>Typically, it's a 5 to 10% maybe deposit to secure

0:20:09.479 --> 0:20:11.920
<v Speaker 2>the contract. And then from there, it's probably in stages

0:20:11.930 --> 0:20:14.609
<v Speaker 2>of like 20 to 30% in the next two or

0:20:14.619 --> 0:20:18.379
<v Speaker 2>three stages. Right before carpentry, I think before hacking and masonry,

0:20:18.390 --> 0:20:22.410
<v Speaker 2>you would have a stage. So it's like 1030 30 2010,

0:20:22.420 --> 0:20:24.369
<v Speaker 2>something like that. I think that would be a good

0:20:24.380 --> 0:20:27.859
<v Speaker 2>payment schedule to follow, you know, not 50 40 10.

0:20:27.920 --> 0:20:30.290
<v Speaker 2>So there will be a red flag to me. That's one.

0:20:30.300 --> 0:20:32.339
<v Speaker 2>And I think the second thing would be more very

0:20:32.349 --> 0:20:33.530
<v Speaker 2>open communication.

0:20:34.329 --> 0:20:38.229
<v Speaker 2>You have to communicate your expectations very clearly to the designer.

0:20:38.890 --> 0:20:42.800
<v Speaker 2>And by that, I generally advise meetings or phone calls

0:20:42.810 --> 0:20:45.349
<v Speaker 2>and not like over whatsapp. But nowadays, it is very

0:20:45.359 --> 0:20:48.170
<v Speaker 2>easy set up whatsapp group. Everybody's in there. Yeah, but

0:20:48.180 --> 0:20:50.750
<v Speaker 2>not everyone's reading. Sometimes everyone's in there, four or 56

0:20:50.760 --> 0:20:53.669
<v Speaker 2>people and then you message S MS are busy with

0:20:53.680 --> 0:20:55.579
<v Speaker 2>multiple projects and then they might just say, OK, or

0:20:55.589 --> 0:20:57.479
<v Speaker 2>like they might miss it. So I think it's

0:20:57.560 --> 0:21:00.780
<v Speaker 2>very important to clearly communicate up front, face to face

0:21:00.790 --> 0:21:03.129
<v Speaker 2>in a meeting or even over a call and you

0:21:03.140 --> 0:21:05.400
<v Speaker 2>can follow up with a message later for just, just

0:21:05.410 --> 0:21:07.640
<v Speaker 2>to get back and white and all that. And that's fine.

0:21:07.650 --> 0:21:11.020
<v Speaker 2>But I think communicating it very clearly with your expectations

0:21:11.030 --> 0:21:13.099
<v Speaker 2>to the individual so that he knows what you're expecting

0:21:13.109 --> 0:21:14.859
<v Speaker 2>and he tries his best not to fall short. I

0:21:14.869 --> 0:21:18.040
<v Speaker 2>think that's very clear. I've seen sometimes where homeowners are

0:21:18.500 --> 0:21:20.770
<v Speaker 2>very, very nice because they are afraid to damage their

0:21:20.780 --> 0:21:23.859
<v Speaker 2>working relationship. This is my friend. Ok. And he's helping

0:21:23.869 --> 0:21:25.349
<v Speaker 2>me design my home and I don't want to piss

0:21:25.359 --> 0:21:28.050
<v Speaker 2>him off because otherwise you don't appear naggy as well,

0:21:28.060 --> 0:21:32.199
<v Speaker 2>like chasing someone because we, we face that at work. Right? Yeah,

0:21:33.520 --> 0:21:35.479
<v Speaker 2>but it's your home. So I think you should be

0:21:35.489 --> 0:21:36.660
<v Speaker 2>a bit naggy but

0:21:38.310 --> 0:21:41.410
<v Speaker 2>communicate again, I guess, face to face and not just

0:21:41.420 --> 0:21:43.359
<v Speaker 2>over a message and think, ok, that's done. I've already

0:21:43.369 --> 0:21:47.609
<v Speaker 2>communicated it. Thanks very much for this. I hope that,

0:21:47.619 --> 0:21:50.270
<v Speaker 2>that our listeners and our viewers will be able to

0:21:50.280 --> 0:21:52.208
<v Speaker 2>take away so much from this conversation.

0:21:56.989 --> 0:22:00.739
<v Speaker 2>So now comes the fun part of the podcast. This

0:22:00.750 --> 0:22:02.959
<v Speaker 2>is called Questions in a Hat. So there are five

0:22:02.969 --> 0:22:06.130
<v Speaker 2>questions in here. Pick one hand it over to me

0:22:06.209 --> 0:22:07.708
<v Speaker 2>and I will read it out.

0:22:09.829 --> 0:22:16.629
<v Speaker 2>Your question is what is pricey but always worth it. Self-improvement. Oh,

0:22:16.640 --> 0:22:19.209
<v Speaker 2>tell me more. Yeah. So anything, I guess with regards

0:22:19.219 --> 0:22:24.530
<v Speaker 2>to self improvement books causes talks, I would personally invest

0:22:24.540 --> 0:22:27.829
<v Speaker 2>in that might cost a bit more like upfront, but

0:22:27.839 --> 0:22:30.270
<v Speaker 2>I think the benefits are as intense.

0:22:30.635 --> 0:22:34.135
<v Speaker 2>Yeah, intangible everlasting becomes part of you. So I personally

0:22:34.145 --> 0:22:36.916
<v Speaker 2>invest in that. That's a lovely, lovely one. Thank you

0:22:36.926 --> 0:22:40.125
<v Speaker 2>so much. Now, listener, we hope that we were able

0:22:40.135 --> 0:22:43.586
<v Speaker 2>to stick to our promise of delivering sound advice on

0:22:43.595 --> 0:22:47.546
<v Speaker 2>managing your renovation fund and your budget. Most importantly, if

0:22:47.556 --> 0:22:49.556
<v Speaker 2>you have a question about it, feel free to send

0:22:49.566 --> 0:22:50.844
<v Speaker 2>us a message, you know, where to

0:22:50.942 --> 0:22:54.482
<v Speaker 2>features Money talks is available on Apple podcasts as well

0:22:54.491 --> 0:22:57.491
<v Speaker 2>as Spotify and youtube music. Don't forget to rate us

0:22:57.501 --> 0:23:00.281
<v Speaker 2>if you're enjoying this podcast. And big thanks to the

0:23:00.291 --> 0:23:05.511
<v Speaker 2>team Christina Robert Tiffany Ang Jaini, Johari, Joan Chan, Haida

0:23:05.521 --> 0:23:08.991
<v Speaker 2>Amin to Yan Yan and Sayu Wind. I'm Andrea Heng.

0:23:09.011 --> 0:23:11.352
<v Speaker 2>This has been the Money Talks podcast.