WEBVTT - Sustainability Chiefs: Starbucks wants to address climate issues one coffee at a time 0:00:00.270 --> 0:00:02.569 You're listening to AC N A podcast. 0:00:05.349 --> 0:00:09.140 Welcome to the Climate Conversations. I'm your host, Julie Yu. 0:00:09.659 --> 0:00:14.159 For many of us, coffee is essential. It jumpstarts our 0:00:14.170 --> 0:00:17.620 mornings and keeps us going throughout the day. In fact, 0:00:17.629 --> 0:00:21.920 more than 60% of Singaporeans begin their day with coffee. 0:00:22.329 --> 0:00:24.829 But have you ever stopped to think about the future 0:00:24.840 --> 0:00:29.870 of this beloved beverage as climate change accelerates, global warming 0:00:29.879 --> 0:00:35.540 is making rainfall patterns erratic and intensifying droughts. Growing coffee 0:00:35.549 --> 0:00:39.330 beans is becoming more and more challenging. Even the former 0:00:39.340 --> 0:00:43.540 CEO of Starbucks, Howard Schultz has acknowledged that climate change 0:00:43.549 --> 0:00:46.270 is going to play a bigger role in affecting the 0:00:46.279 --> 0:00:48.669 quality and integrity of coffee. 0:00:49.259 --> 0:00:52.680 In the first part of our sustainability chiefs episode, we'll 0:00:52.689 --> 0:00:57.180 explore how Starbucks is adapting to this new normal, working 0:00:57.189 --> 0:01:00.939 to reduce its environmental footprint and responding to the growing 0:01:00.950 --> 0:01:04.879 demands of conscious consumers. Joining us today is the Chief 0:01:04.889 --> 0:01:08.190 Sustainability Officer of Starbucks, Michael Kori. 0:01:09.089 --> 0:01:13.369 Welcome to the climate conversations, Michael. Just curious before we start, 0:01:13.379 --> 0:01:15.940 what Starbucks drink did you have this morning to kick 0:01:15.949 --> 0:01:19.199 start your day? You know, this morning, I just had 0:01:19.209 --> 0:01:21.940 a brewed coffee. That's what I usually drink. French Press 0:01:21.959 --> 0:01:25.738 I think I had uh Costa Rica. Excellent choice. All right. 0:01:25.750 --> 0:01:28.690 So let's take you back to 2020. When you started 0:01:28.699 --> 0:01:32.470 your journey with Starbucks, you made a significant career move 0:01:32.480 --> 0:01:35.449 from levi's where you have been the head of sustainability 0:01:35.459 --> 0:01:37.099 for over two decades. 0:01:37.209 --> 0:01:39.988 So what inspired you to take up this role? Well, 0:01:40.000 --> 0:01:43.209 I would say Julie that I'm actually inspired by things 0:01:43.220 --> 0:01:45.429 that happened to me when I was young when I 0:01:45.440 --> 0:01:47.620 was in high school, I was very inspired by a 0:01:47.629 --> 0:01:52.230 biology teacher who helped found our high school recycling club 0:01:52.239 --> 0:01:54.650 called Student Action for the Environment. So I was involved 0:01:54.660 --> 0:01:57.849 in recycling way back when I was a kid and 0:01:57.860 --> 0:02:00.260 I actually went to Asia when I was younger as 0:02:00.269 --> 0:02:02.339 well and spent a number of years at a place 0:02:02.349 --> 0:02:05.190 called the Asia Foundation doing International Development 0:02:05.470 --> 0:02:09.470 work, lived in Bangladesh, lived in Thailand for a number 0:02:09.479 --> 0:02:13.019 of years. And then after graduate school, I joined Levi 0:02:13.029 --> 0:02:15.630 Strauss and company. That was about the time when there 0:02:15.639 --> 0:02:19.589 were a lot of concerns around working conditions in factories 0:02:19.809 --> 0:02:22.529 in Asia, in the apparel sector. And they got involved 0:02:22.538 --> 0:02:24.579 in labor standards in the factories. And then after a 0:02:24.589 --> 0:02:27.250 few years, the company asked me to take on environmental 0:02:27.258 --> 0:02:31.300 work and it was back to what I had experienced 0:02:31.309 --> 0:02:32.609 when I was younger 0:02:32.906 --> 0:02:35.406 and I had a passion for it and got very 0:02:35.416 --> 0:02:38.845 involved in some of the environmental programs at Levi's. And 0:02:38.856 --> 0:02:42.805 it's really about making the world a better place. We 0:02:42.815 --> 0:02:46.686 have big challenges around the environment and climate and we 0:02:46.695 --> 0:02:50.304 need to do something. This generation needs to do something. Yeah, 0:02:50.315 --> 0:02:52.275 I took a look at your open letter that you 0:02:52.285 --> 0:02:54.886 sent out to your staff that year that you joined 0:02:54.992 --> 0:02:59.162 Starbucks, you set firm goals to cut the company's carbon, 0:02:59.171 --> 0:03:03.492 water and waste footprints in half by 2030. I mean, 0:03:03.501 --> 0:03:07.132 these are ambitious initiatives. So Michael, what gave you the 0:03:07.141 --> 0:03:11.481 confidence to set this sustainability vision for the company? Well, 0:03:11.492 --> 0:03:15.171 I will say when I joined Starbucks, the then CEO 0:03:15.181 --> 0:03:16.972 made these announcements saying 0:03:17.258 --> 0:03:19.600 it's very important for us as a company to be 0:03:19.610 --> 0:03:23.559 resource positive to give back more than we take from 0:03:23.570 --> 0:03:27.918 the planet's resources. And that's really our animating vision for 0:03:27.929 --> 0:03:29.720 the work that we're doing. And then 0:03:29.979 --> 0:03:32.440 we said, look, it's great to have a vision. We 0:03:32.449 --> 0:03:34.399 also need to have targets. And so that's when we 0:03:34.410 --> 0:03:38.630 set those carbon water and waste targets to reduce our 0:03:38.639 --> 0:03:43.240 footprint in each of those areas by 50% by 2030. 0:03:43.389 --> 0:03:47.000 And it's been three years since the announcement. How is 0:03:47.009 --> 0:03:49.320 the progress coming along? One of the things that we 0:03:49.330 --> 0:03:53.240 have been doing is really focusing on coffee, 0:03:53.610 --> 0:03:58.050 sustainable cups, reusable cups and our greener stores. So I'll 0:03:58.059 --> 0:04:01.509 start in reverse order by saying that we've now reached 0:04:01.520 --> 0:04:06.309 3500 of our greener stores certified all around the world. 0:04:06.729 --> 0:04:10.460 Our goal is 10,000 by 2025. So we're making very 0:04:10.470 --> 0:04:14.550 good progress towards that. In terms of our cups, we 0:04:14.559 --> 0:04:19.309 have literally done 21 market tests all around the world 0:04:19.320 --> 0:04:21.989 in different markets including markets in Asia, 0:04:22.459 --> 0:04:26.320 South Korea, Hong Kong, Singapore. Looking at what are the 0:04:26.329 --> 0:04:32.159 best incentives to get more reusable cup usage, including testing 0:04:32.170 --> 0:04:36.178 with other companies. We've been doing existing cups, we've been 0:04:36.190 --> 0:04:38.690 doing light weighting and more 0:04:38.834 --> 0:04:42.894 cycle content in the hot cups that we're currently offering. 0:04:43.484 --> 0:04:47.375 And in coffee, we have now gotten up to 70 0:04:47.385 --> 0:04:51.734 million coffee trees that we have donated to coffee farmers 0:04:51.744 --> 0:04:54.294 all around the world. Towards our goal of 100 million 0:04:54.303 --> 0:04:55.125 coffee trees. 0:04:55.390 --> 0:04:59.779 There are climate resistant coffee trees I should add. And 0:04:59.790 --> 0:05:04.700 we've also introduced 3500 wet mills that use up to 80% 0:05:04.709 --> 0:05:08.519 less water in our coffee producing countries around the world 0:05:08.529 --> 0:05:11.809 and achieving these goals in less than what 10 years 0:05:11.820 --> 0:05:15.609 come with. I'm sure its share of challenges. What were 0:05:15.619 --> 0:05:17.130 some of the key risks you and 0:05:17.209 --> 0:05:20.089 anticipate it? Well, I think one of the biggest things 0:05:20.100 --> 0:05:23.559 that we needed to do with the company is change 0:05:23.570 --> 0:05:28.630 people's mindset. Like most companies, we tend to think in 0:05:28.640 --> 0:05:33.369 three year, four year terms, that's generally company's strategic planning horizon. 0:05:33.380 --> 0:05:37.170 As I think you're well aware and to get our leaders, 0:05:37.178 --> 0:05:38.950 our partners, our employees 0:05:39.190 --> 0:05:42.570 to think in a 10 year vision of what might 0:05:42.579 --> 0:05:46.738 be possible is really one of the biggest opportunities that 0:05:46.750 --> 0:05:49.859 we had and so spent the first couple of years 0:05:49.869 --> 0:05:53.890 talking to people showing them the data, showing them what 0:05:53.899 --> 0:05:57.290 others were doing and really trying to inspire people that 0:05:57.299 --> 0:05:59.140 these visions are 0:05:59.285 --> 0:06:03.605 achievable and we must achieve them in order for us 0:06:03.613 --> 0:06:07.625 to do our part to address these big issues like 0:06:07.635 --> 0:06:10.704 the climate crisis that the world is facing. What was 0:06:10.714 --> 0:06:14.515 the initial reaction within the company then? And has it 0:06:14.524 --> 0:06:18.534 changed much? Now, Starbucks has always been throughout our 51 0:06:18.545 --> 0:06:19.265 year history, 0:06:19.579 --> 0:06:22.799 we've always had a focus on sustainability and in the 0:06:22.809 --> 0:06:27.089 early days, it was a focus on sustainable coffee because 0:06:27.100 --> 0:06:31.200 obviously that is our core product. And so we developed 0:06:31.209 --> 0:06:35.100 something called our coffee and farmer Equity program to make 0:06:35.109 --> 0:06:38.119 sure that the coffee that we were serving was sustainable. 0:06:38.690 --> 0:06:43.599 And we worked with a big environmental organization, Conservation International 0:06:43.609 --> 0:06:44.719 to set up this program 0:06:45.577 --> 0:06:51.327 to support not only farmers income and social conditions of 0:06:51.338 --> 0:06:54.327 the communities where we're sourcing coffee, but also the environmental 0:06:54.338 --> 0:06:57.497 standards of how they were growing the coffee in more 0:06:57.507 --> 0:07:02.347 sustainable ways and also the quality of the coffee. So 0:07:02.416 --> 0:07:07.917 we've been working with farmers, literally, it's 400,000 smallholder farmers 0:07:07.928 --> 0:07:09.947 all around the world. Many countries in Asia like 0:07:10.036 --> 0:07:15.096 Indonesia, China, Vietnam to support them and really train them. 0:07:15.105 --> 0:07:18.425 We've set up what we call farmer support centers, 10 0:07:18.436 --> 0:07:21.096 of them all around the world to support farmers figure 0:07:21.105 --> 0:07:24.555 out how to grow coffee more sustainably for those of 0:07:24.566 --> 0:07:28.545 us who are not familiar with coffee production itself? What 0:07:28.555 --> 0:07:31.216 are the major contributors to carbon emissions? And how is 0:07:31.226 --> 0:07:35.175 Starbucks working towards decarbonizing a cup of coffee? 0:07:35.593 --> 0:07:38.894 So when we work with farmers, we support the farmers 0:07:38.903 --> 0:07:44.084 by not only teaching them more sustainable agricultural techniques like 0:07:44.093 --> 0:07:47.993 what is known as regenerative agriculture. So to plow your 0:07:48.003 --> 0:07:53.364 fields less to use more composting natural fertilizers. But the 0:07:53.373 --> 0:07:56.493 other thing that I'm not sure most people realize that 0:07:56.503 --> 0:07:59.984 when they're drinking their morning cup of coffee because of 0:07:59.993 --> 0:08:00.403 the climate 0:08:00.492 --> 0:08:05.201 crisis, the land area that is available to grow coffee 0:08:05.212 --> 0:08:10.201 all around the world will be reduced 50% by 2050. 0:08:10.611 --> 0:08:14.611 So coffee grows in the tropics in a narrow band 0:08:14.691 --> 0:08:18.011 up on the mountain, it requires those conditions and because 0:08:18.022 --> 0:08:20.761 of climate change, because of the temperature of the earth 0:08:20.772 --> 0:08:24.592 going up, the area available to grow coffee will decline 0:08:24.601 --> 0:08:27.391 by half. And so one of the things that we 0:08:27.402 --> 0:08:29.872 are doing in our farmer support centers 0:08:30.130 --> 0:08:34.049 and in our coffee farm that we actually own in 0:08:34.059 --> 0:08:38.049 Costa Rica is we're developing new varieties of coffee that 0:08:38.059 --> 0:08:42.679 are resistant to the impacts of climate change. It usually 0:08:42.690 --> 0:08:45.919 takes four years for a coffee plant to mature and 0:08:45.929 --> 0:08:50.069 bear fruit. These plants, these trees that we're developing can 0:08:50.080 --> 0:08:51.780 mature in about half the time. 0:08:52.020 --> 0:08:54.500 So not only are we developing these more, what you 0:08:54.510 --> 0:08:58.419 could call climate resistant coffee trees for our farmers, we 0:08:58.429 --> 0:09:02.630 are actually giving them to the farmers. Our commitment is 0:09:02.640 --> 0:09:07.000 to donate 100 million of these more sustainable coffee trees 0:09:07.010 --> 0:09:10.039 to farmers all around the world. And as of this year, 0:09:10.049 --> 0:09:13.460 we've hit 70 million more climate resistant trees that we're 0:09:13.469 --> 0:09:15.799 actually providing to coffee. Farmers. 0:09:24.750 --> 0:09:27.950 Are you looking for ways to make your money work harder, 0:09:28.119 --> 0:09:33.229 tips on saving, investing or retiring early perhaps? Or advice 0:09:33.239 --> 0:09:36.729 on big ticket decisions like buying a house or owning 0:09:36.739 --> 0:09:41.349 a car. I'm Andrea Heng, host of cna's Top personal 0:09:41.359 --> 0:09:43.809 finance podcast, Money Talks. And the, 0:09:43.890 --> 0:09:46.859 these are some of the things we find out for you. 0:09:47.179 --> 0:09:50.520 Each week I get a guest to share personal stories 0:09:50.530 --> 0:09:53.809 and answer burning questions that help you make sense of 0:09:53.820 --> 0:09:57.700 the latest financial trends. Go check out the complete money 0:09:57.710 --> 0:10:01.839 talks playlist on the CN A app, Spotify, Google or 0:10:01.849 --> 0:10:02.939 Apple podcasts. 0:10:12.669 --> 0:10:17.699 So let's delve into starbucks' iconic disposable cups. Your aim 0:10:17.710 --> 0:10:20.929 is to eliminate them by 2030. Tell us more about that. 0:10:20.940 --> 0:10:24.449 Overhaul cups is the vessel with which we serve the 0:10:24.460 --> 0:10:28.030 coffee in. And so we've said we need to eliminate 0:10:28.039 --> 0:10:31.890 that waste the single use cup. And there are three 0:10:31.900 --> 0:10:35.839 different approaches that we're taking to do this one is 0:10:35.919 --> 0:10:38.099 that when you go to a Starbucks store and you're 0:10:38.109 --> 0:10:40.799 gonna order your cup of coffee and stay there in 0:10:40.809 --> 0:10:41.409 the cafe to 0:10:41.500 --> 0:10:45.460 drink it, we are offering it in ceramic cup. So 0:10:45.469 --> 0:10:48.400 that's becoming our default. We used to it a long time. 0:10:48.609 --> 0:10:51.250 But now we're coming back to it to be more sustainable. 0:10:51.570 --> 0:10:56.059 The second option is we were encouraging customers throughout Asia 0:10:56.159 --> 0:11:00.049 to bring their own what we call personal cup. So 0:11:00.059 --> 0:11:02.619 here's mine. I take this everywhere I go, it's one 0:11:02.630 --> 0:11:05.400 they got in Pike Place Market, which was our first 0:11:05.409 --> 0:11:08.530 Starbucks store for Pike Place Market in Seattle. So I 0:11:08.539 --> 0:11:10.238 take this and we will fill 0:11:10.409 --> 0:11:13.789 this so that eliminates the use of the disposable cup. 0:11:14.130 --> 0:11:17.179 And the last option is what we're calling our borrow 0:11:17.190 --> 0:11:20.500 a cup system. So if a customer comes in to 0:11:20.510 --> 0:11:23.510 a cafe and that they're gonna take their coffee away 0:11:23.520 --> 0:11:26.830 or take it to go, then we've developed this test 0:11:26.960 --> 0:11:30.840 reusable cup that they can take their beverage away and 0:11:30.849 --> 0:11:34.390 then we have return kiosk in our stores where they 0:11:34.400 --> 0:11:38.020 can come scan it, then return it and then we'll wash, 0:11:38.030 --> 0:11:39.069 sterilize it and 0:11:39.380 --> 0:11:42.919 use it again. And so throughout Asia, we are doing 0:11:42.929 --> 0:11:47.760 pilots in a number of countries, about 600 stores. We're 0:11:47.770 --> 0:11:53.169 also testing these programs in Singapore, South Korea, Hong Kong. 0:11:53.250 --> 0:11:55.989 Really trying to figure out how do we support our 0:11:56.000 --> 0:11:57.770 customers to be more? 0:11:58.434 --> 0:12:00.905 Has it gained traction? It is gaining traction. You know, 0:12:00.914 --> 0:12:05.184 one of the things we're seeing is customers love the 0:12:05.195 --> 0:12:08.854 reusable cup, the borrow a cup and they are collecting 0:12:08.864 --> 0:12:11.744 them and then returning them to the kiosk like they'll 0:12:11.755 --> 0:12:13.825 collect them all over the week and then Monday morning 0:12:13.835 --> 0:12:15.875 they'll come in and they're scanning the cup and putting 0:12:15.885 --> 0:12:16.544 it back in. 0:12:17.080 --> 0:12:20.590 We're seeing that the customers as well as our store partners, 0:12:20.599 --> 0:12:24.329 the baristas, they like it because we're making a difference. 0:12:24.479 --> 0:12:27.580 That's great to know. But I also wonder, do these 0:12:27.590 --> 0:12:31.150 initiatives come with an added cost for Starbucks? I mean, 0:12:31.450 --> 0:12:36.099 we've been testing all types of different incentives to get 0:12:36.109 --> 0:12:40.319 our customers to bring their reusable cups or testing all 0:12:40.330 --> 0:12:41.559 kinds of incentives to 0:12:41.653 --> 0:12:44.614 bring back, return the borrow a cup. So right now, 0:12:44.624 --> 0:12:48.473 we're experimenting with what is the best incentive to get 0:12:48.484 --> 0:12:52.744 customers because we're trying to change people's behavior. It isn't 0:12:52.754 --> 0:12:54.653 always easy to do that. So we're testing a lot 0:12:54.664 --> 0:12:58.304 of different things. In fact, over the past 18 months, 0:12:58.314 --> 0:13:02.773 we have conducted 21 tests in markets all around the world. 0:13:02.984 --> 0:13:06.114 And what we're seeing is, of course, every market is different. 0:13:06.398 --> 0:13:09.317 And so we have to have a different combination of 0:13:09.328 --> 0:13:13.737 incentives or disincentives or other programs. And I also understand 0:13:13.747 --> 0:13:17.987 that beyond the cups, Starbucks is building more green stores worldwide. 0:13:17.997 --> 0:13:20.518 Could you describe how these differ from others and what 0:13:20.528 --> 0:13:24.078 impact are they expected to have? Our greener stores is 0:13:24.088 --> 0:13:27.147 a terrific concept and a program that we started roughly 0:13:27.158 --> 0:13:30.398 about 10 years ago. We were one of the world's 0:13:30.408 --> 0:13:31.067 largest region 0:13:31.142 --> 0:13:35.160 tailor of what we call lead. Certified stores, stands for 0:13:35.171 --> 0:13:39.921 leadership and environmental design and these are stores that are 0:13:39.932 --> 0:13:42.942 certified to be built more sustainably. We also want to 0:13:42.952 --> 0:13:46.281 make sure we operate it more sustainably and use less 0:13:46.291 --> 0:13:49.011 water and do recycling in the store. And so we 0:13:49.021 --> 0:13:53.181 came up, we developed this greener stores program with World 0:13:53.192 --> 0:13:55.771 Wildlife Fund and we have 0:13:55.885 --> 0:14:02.856 now globally certified 3500 of our stores to be greener stores. 0:14:02.995 --> 0:14:06.535 We have just begun the program this year in a 0:14:06.546 --> 0:14:15.375 number of markets in Asia, Singapore, Thailand, Vietnam, India, Malaysia, Philippines. 0:14:15.455 --> 0:14:20.426 Our target is 10,000 of our stores worldwide by 2025. 0:14:20.820 --> 0:14:24.950 And ultimately, the vision here just like with the cups 0:14:24.960 --> 0:14:30.159 is to go all in on sustainability so that every 0:14:30.169 --> 0:14:35.760 new store we build is built to our greener store specifications. Ok, 0:14:35.770 --> 0:14:39.570 Michael Starbucks has met obviously some goals in the past 0:14:39.580 --> 0:14:40.809 but also has a history of 0:14:41.465 --> 0:14:44.684 or even scrapping its sustainability goals. What are you doing 0:14:44.695 --> 0:14:49.744 to ensure that all those goals are met by 2030? Well, 0:14:49.755 --> 0:14:51.895 one of the things that we do every year is 0:14:51.905 --> 0:14:55.804 we report on our progress, year to year. So that's 0:14:55.815 --> 0:14:57.924 one thing that's happening that we are doing and we've 0:14:57.934 --> 0:15:01.244 been very transparent about that and the progress that we're making. 0:15:01.695 --> 0:15:03.755 And the other thing that we are doing is I 0:15:03.765 --> 0:15:08.054 would encourage you to look at our report and look 0:15:08.065 --> 0:15:08.455 at 0:15:08.669 --> 0:15:11.489 the progress that we are making because I am very 0:15:11.500 --> 0:15:14.780 confident that with the partners that we have now and 0:15:14.789 --> 0:15:18.690 the leadership that we have now and the focus that 0:15:18.700 --> 0:15:21.010 the world has on sustainability, 0:15:21.340 --> 0:15:25.440 we are going to meet these commitments for those who 0:15:25.450 --> 0:15:29.760 remain skeptical about the possibility of coffee sustainability in an 0:15:29.770 --> 0:15:34.059 industry that largely reliant on plastic cups and a paper 0:15:34.070 --> 0:15:37.200 filters and deforestation. What would you say to them? Well, 0:15:37.210 --> 0:15:40.479 I would say number one, our vision long term is 0:15:40.679 --> 0:15:44.559 to go to reusable cups. Ok. That's our long term vision. 0:15:44.570 --> 0:15:47.479 And again, we're testing all different ways 0:15:47.719 --> 0:15:51.090 to get there in the near term. What we're doing 0:15:51.099 --> 0:15:55.390 is taking our existing cups and making them more sustainable. 0:15:55.549 --> 0:15:59.690 So this past year, we are converting all of our 0:15:59.700 --> 0:16:04.580 paper cups. Our existing paper cups are now 30% post 0:16:04.590 --> 0:16:10.260 consumer recycled content and their forest stewardship council certified as 0:16:10.270 --> 0:16:13.500 not coming from old growth forests. So more sustainable timber 0:16:13.909 --> 0:16:18.409 and we're lightweight them, which means we're using fewer materials 0:16:18.419 --> 0:16:21.510 to make the cup. So we're consuming fewer trees in 0:16:21.520 --> 0:16:24.719 the end. So we're taking steps right now to make 0:16:24.729 --> 0:16:28.630 the existing cup more sustainable as the CSO one of 0:16:28.640 --> 0:16:31.580 the world's largest companies. Do you ever feel pressured to 0:16:31.590 --> 0:16:35.380 lead a sustainable lifestyle yourself? Absolutely. And one has to 0:16:35.390 --> 0:16:36.849 walk the talk. Of course, 0:16:37.539 --> 0:16:40.609 in our home, we've done all our insulation. So we 0:16:40.619 --> 0:16:45.150 use less energy and just personally, lifestyle wise, I have 0:16:45.159 --> 0:16:49.750 taken to public transportation using my vehicle a lot less. 0:16:49.880 --> 0:16:53.650 And in my eating habits, I have pretty much cut 0:16:53.659 --> 0:16:57.929 out meat. I try to choose more plant based alternatives 0:16:57.940 --> 0:16:59.940 and what I'm putting in my body. 0:17:00.229 --> 0:17:03.210 So just a few things there to try and be 0:17:03.219 --> 0:17:06.500 more sustainable. Ok, Michael, thank you very much for joining 0:17:06.510 --> 0:17:10.520 me in discussing sustainability both on a corporate and personal level. 0:17:10.530 --> 0:17:13.410 And we look forward to seeing the positive impact your 0:17:13.420 --> 0:17:16.319 leadership will have not only within Starbucks but also in 0:17:16.329 --> 0:17:19.609 the broader sustainability movement. Thank you again for your time, Julia. 0:17:19.619 --> 0:17:21.560 Thank you. It's been a pleasure to speak with you. 0:17:22.519 --> 0:17:25.149 Well, thanks to my guests and thanks to everyone for 0:17:25.159 --> 0:17:28.109 tuning in. I hope you enjoyed this episode and do 0:17:28.119 --> 0:17:31.409 remember to like and subscribe to this podcast. So, you know, 0:17:31.417 --> 0:17:34.488 when the new episode drops, leave us a message on 0:17:34.499 --> 0:17:37.029 Spotify or Apple podcast to let us know what you 0:17:37.038 --> 0:17:40.458 think the team behind this podcast is Cy and Nguyen, 0:17:40.769 --> 0:17:45.457 Jacqueline Chen, Joanne Chen Tiffany Yang, Cristina Robert and Nam 0:17:45.468 --> 0:17:46.848 Julie Yu signing off.