1 00:00:00,270 --> 00:00:02,599 Speaker 1: You're listening to a CNA podcast. 2 00:00:05,429 --> 00:00:07,440 Speaker 1: So, hey, everyone, it's Steven Chow and I'm back with 3 00:00:07,449 --> 00:00:10,789 Speaker 1: another episode of Heart of the matter. Now, these recent weeks, 4 00:00:10,800 --> 00:00:13,300 Speaker 1: our social media feeds have been abuzz with stories of 5 00:00:13,310 --> 00:00:16,370 Speaker 1: fans trying to get their hands on tickets. The likes 6 00:00:16,379 --> 00:00:20,009 Speaker 1: of Cold play and Taylor Swift first, it was cold play. 7 00:00:20,020 --> 00:00:22,870 Speaker 1: It had the fans shouting Viva La Vida with a 8 00:00:22,879 --> 00:00:26,819 Speaker 1: six day concert slated for January next year. Then Taylor 9 00:00:26,829 --> 00:00:28,020 Speaker 1: Swift decided to 10 00:00:28,103 --> 00:00:31,263 Speaker 1: chant our hearts everywhere. When she announced that she too 11 00:00:31,273 --> 00:00:35,482 Speaker 1: would play for six days in March. So if you bought, 12 00:00:35,493 --> 00:00:38,232 Speaker 1: tried to buy tickets or are planning to get tickets, 13 00:00:38,243 --> 00:00:41,752 Speaker 1: it's likely that you were slammed with a frustrating experience, 14 00:00:41,912 --> 00:00:44,291 Speaker 1: not to mention probably burnt a pretty big hole in 15 00:00:44,303 --> 00:00:47,042 Speaker 1: your pocket. Too cold play sold out all six days 16 00:00:47,053 --> 00:00:50,182 Speaker 1: within hours. Queue. Numbers exceeded a million at one point. 17 00:00:50,193 --> 00:00:50,693 Speaker 1: That's right. 18 00:00:50,776 --> 00:00:54,175 Speaker 1: Talking about a million people in the virtual queue. Why 19 00:00:54,186 --> 00:00:56,166 Speaker 1: has it become so hard to buy a ticket to 20 00:00:56,175 --> 00:00:59,584 Speaker 1: see your favorite musician perform live? And what has changed 21 00:00:59,596 --> 00:01:02,875 Speaker 1: in the last few years? Too many middlemen or is 22 00:01:02,886 --> 00:01:05,765 Speaker 1: it all down to these beastly bots which are used 23 00:01:05,776 --> 00:01:08,584 Speaker 1: by scalpers, whether you're a safe or just hoping to 24 00:01:08,596 --> 00:01:11,496 Speaker 1: be sent to Paradise by Cold play. Did you even 25 00:01:11,505 --> 00:01:13,305 Speaker 1: stand a chance to begin with 26 00:01:16,790 --> 00:01:19,339 Speaker 1: to help me discuss this issue today? I have a, a, 27 00:01:19,569 --> 00:01:25,419 Speaker 1: an avid concert goer and also a Swift, she's already excited. 28 00:01:25,430 --> 00:01:28,620 Speaker 1: Just the name of a Swift being mentioned. Economist Walter 29 00:01:28,629 --> 00:01:32,160 Speaker 1: Tara from the Singapore University of Social Sciences. Joe A 30 00:01:32,169 --> 00:01:36,599 Speaker 1: CEO of Cystic Singapore. Ok, welcome everyone. Are any of 31 00:01:36,610 --> 00:01:40,119 Speaker 1: you going to the concerts co play anyone? No, even me. 32 00:01:40,139 --> 00:01:40,149 Speaker 1: Uh 33 00:01:40,779 --> 00:01:44,199 Speaker 1: Ely only Taylor Swift. That's the one you're gunning for. Ok. 34 00:01:44,209 --> 00:01:47,529 Speaker 1: That's gonna be coming up soon, right? Have you planned 35 00:01:47,540 --> 00:01:49,220 Speaker 1: for how you're going to get tickets? I'm going to 36 00:01:49,230 --> 00:01:52,230 Speaker 1: go for the UOB one and see my luck because 37 00:01:52,239 --> 00:01:54,550 Speaker 1: it is all about luck. So it's my family, which 38 00:01:54,559 --> 00:01:56,599 Speaker 1: is my sister, my sister in law, my brother in 39 00:01:56,620 --> 00:01:59,550 Speaker 1: law and I are really like gunning for it all 40 00:01:59,559 --> 00:02:02,669 Speaker 1: together and we've been planning it since when she released 41 00:02:02,680 --> 00:02:04,459 Speaker 1: the dates. Even we were actually trying to see 42 00:02:04,726 --> 00:02:09,197 Speaker 1: Sydney and Tokyo date. We were just trying everything, anything 43 00:02:09,207 --> 00:02:12,667 Speaker 1: to get the tickets. But we tried for Sydney, which 44 00:02:12,677 --> 00:02:16,276 Speaker 1: we couldn't get because the system was too slow. But 45 00:02:16,287 --> 00:02:21,167 Speaker 1: somehow yesterday we found out that Japan released international tickets 46 00:02:21,337 --> 00:02:24,606 Speaker 1: and we were trying our luck. So we just booked 47 00:02:24,617 --> 00:02:26,957 Speaker 1: two dates and now we have to wait for them 48 00:02:26,966 --> 00:02:28,656 Speaker 1: to confirm whether we get the ticket. 49 00:02:29,154 --> 00:02:31,173 Speaker 1: But yeah, they have our credit card details and everything. 50 00:02:31,194 --> 00:02:35,714 Speaker 1: We just waiting for the Japanese. Yes. Yeah, the Tokyo 51 00:02:35,723 --> 00:02:39,623 Speaker 1: one because initially they didn't open for international tickets. It 52 00:02:39,633 --> 00:02:42,604 Speaker 1: was just for the Japanese fans. And then somehow we 53 00:02:42,613 --> 00:02:45,774 Speaker 1: found on Tik Tok this Filipino girl, she was like, 54 00:02:45,782 --> 00:02:48,123 Speaker 1: oh my God, they opened the ticket and so she 55 00:02:48,133 --> 00:02:52,532 Speaker 1: got 13 tickets like immediately and we we went crazy. 56 00:02:53,451 --> 00:02:55,701 Speaker 1: So if you get, if you get the tickets confirmed 57 00:02:55,710 --> 00:02:58,690 Speaker 1: for Japan Tokyo and Singapore, we're going to go to both. Yeah, 58 00:02:59,160 --> 00:03:03,501 Speaker 1: like two shows, two shows, the podcast, but only if 59 00:03:03,511 --> 00:03:05,731 Speaker 1: you could see her face now it's a glow she's 60 00:03:05,740 --> 00:03:08,160 Speaker 1: all lit up with because she has come for like 61 00:03:08,171 --> 00:03:09,960 Speaker 1: eight years. So it's kind of like we have to 62 00:03:09,970 --> 00:03:12,921 Speaker 1: see her after. Ok. Whereas the rest of us in 63 00:03:12,930 --> 00:03:16,751 Speaker 1: this room obviously not, you know, 64 00:03:17,460 --> 00:03:20,070 Speaker 1: but Joe, you've just heard her story assisting is not 65 00:03:20,080 --> 00:03:22,359 Speaker 1: selling tickets for either of these concerts here in Singapore, 66 00:03:22,369 --> 00:03:24,220 Speaker 1: you know, but is this what fans have to encounter 67 00:03:24,229 --> 00:03:26,869 Speaker 1: nowadays when trying to get tickets for big concerts, big 68 00:03:26,880 --> 00:03:30,490 Speaker 1: game events? Yes, very much so, the demand greatly outstrips 69 00:03:30,500 --> 00:03:33,119 Speaker 1: the supply and with the pandemic in the last three years, 70 00:03:33,130 --> 00:03:35,919 Speaker 1: with nothing going on with all these big coming in 71 00:03:35,940 --> 00:03:37,610 Speaker 1: fast and furious. It's really true. 72 00:03:37,716 --> 00:03:39,876 Speaker 1: Having a lot of demand. Ok? And it really is 73 00:03:39,886 --> 00:03:43,906 Speaker 1: first come first serve. It's a queue and just pretty 74 00:03:43,916 --> 00:03:46,115 Speaker 1: much luck of the draw. Yes. Yes. In the form 75 00:03:46,126 --> 00:03:48,136 Speaker 1: of joining the queue as early as you could. So 76 00:03:48,145 --> 00:03:50,035 Speaker 1: there is a component of locked in there, but there 77 00:03:50,046 --> 00:03:52,595 Speaker 1: are all these pre sales, they tie up with credit cards, 78 00:03:52,606 --> 00:03:55,746 Speaker 1: as you mentioned, you will be with promoters, venue operators. 79 00:03:55,755 --> 00:03:57,985 Speaker 1: So there are so many algorithms. Yes, it's 80 00:03:58,151 --> 00:04:01,822 Speaker 1: or in the form of trying to create this ability 81 00:04:01,832 --> 00:04:04,802 Speaker 1: to be fair to the fans, right? Because there are 82 00:04:04,811 --> 00:04:08,311 Speaker 1: certain bottlenecks in how tickets could be sold. Unlike when 83 00:04:08,322 --> 00:04:11,641 Speaker 1: you're selling inventory in the e-commerce, for example, if I'm 84 00:04:11,651 --> 00:04:15,011 Speaker 1: selling t-shirts, I've got 10,000 t-shirts to sell. I don't 85 00:04:15,022 --> 00:04:17,532 Speaker 1: really care which t-shirt I'm selling, I've got 10,000 to 86 00:04:17,541 --> 00:04:20,861 Speaker 1: draw down from. But if you're selling seats in National stadium, 87 00:04:20,872 --> 00:04:24,101 Speaker 1: let's say 50,000 seats, for example, each seat is unique. 88 00:04:24,738 --> 00:04:26,640 Speaker 1: So you need to make sure that when the fan 89 00:04:26,649 --> 00:04:28,868 Speaker 1: comes in, they hold these seats, they have 10 minutes 90 00:04:28,880 --> 00:04:31,488 Speaker 1: to make the payment if they pay these two seats 91 00:04:31,500 --> 00:04:33,350 Speaker 1: is there. If they don't pay these two have to 92 00:04:33,359 --> 00:04:36,428 Speaker 1: go back in the system. So it's actually quite complex 93 00:04:36,440 --> 00:04:39,070 Speaker 1: when you are trying to handle concurrent users coming in, 94 00:04:39,079 --> 00:04:42,320 Speaker 1: making purchase of these tickets. So that's why you will 95 00:04:42,329 --> 00:04:44,640 Speaker 1: always need to have a queuing system to make sure 96 00:04:44,649 --> 00:04:45,690 Speaker 1: that you are queuing 97 00:04:45,920 --> 00:04:48,450 Speaker 1: people to come in in a very sustainable rate for 98 00:04:48,459 --> 00:04:50,359 Speaker 1: them to be able to come in, select the tickets 99 00:04:50,369 --> 00:04:52,779 Speaker 1: and they buy if they choose not to buy how 100 00:04:52,790 --> 00:04:54,480 Speaker 1: to release the seats back to the system so that 101 00:04:54,488 --> 00:04:57,399 Speaker 1: other people can buy. It's a queuing thing that has 102 00:04:57,410 --> 00:04:59,279 Speaker 1: to happen and everybody of course wants to get in 103 00:04:59,290 --> 00:05:00,679 Speaker 1: right at the start to make sure they get a 104 00:05:00,839 --> 00:05:02,920 Speaker 1: chance of the tickets. But with the promoters, do you 105 00:05:02,928 --> 00:05:06,089 Speaker 1: sometimes set aside a batch of tickets for the promoter. 106 00:05:06,100 --> 00:05:07,829 Speaker 1: We do work with the promoters for that. So the 107 00:05:07,839 --> 00:05:08,988 Speaker 1: promoters will give us an instruction 108 00:05:09,178 --> 00:05:11,220 Speaker 1: on, ok, they will hold back some of the seats 109 00:05:11,230 --> 00:05:13,529 Speaker 1: because it could be for sponsors. It could be for 110 00:05:13,540 --> 00:05:16,700 Speaker 1: VIP S for guests, but it's typically limited to a 111 00:05:16,709 --> 00:05:19,558 Speaker 1: certain percentage. So from what we hear, we understand also 112 00:05:19,570 --> 00:05:21,920 Speaker 1: that live Nation Entertainment is a large group that now 113 00:05:21,928 --> 00:05:24,829 Speaker 1: dominates much of the market since it merged with Ticketmaster. 114 00:05:25,010 --> 00:05:27,279 Speaker 1: In fact, it's estimated that they control 70% of the 115 00:05:27,290 --> 00:05:30,769 Speaker 1: ticketing and live event venues market today and that's on 116 00:05:30,779 --> 00:05:32,130 Speaker 1: a global scale, right? 117 00:05:32,488 --> 00:05:35,570 Speaker 1: So Walter, this seems like almost a monopoly. Is it 118 00:05:35,579 --> 00:05:38,380 Speaker 1: good or bad for the business? And for the consumer, 119 00:05:38,390 --> 00:05:40,640 Speaker 1: I think it's a bit of a complex question because 120 00:05:40,649 --> 00:05:43,909 Speaker 1: you have several parties involved in this supply chain, right? 121 00:05:44,000 --> 00:05:46,570 Speaker 1: You've got the ticketing companies and they're the ones who 122 00:05:46,579 --> 00:05:49,450 Speaker 1: actually handle the logistics of getting the tickets into the 123 00:05:49,459 --> 00:05:51,950 Speaker 1: hands of the fans. But you also have the, you 124 00:05:51,959 --> 00:05:54,980 Speaker 1: have the bands and the promoters and they have somewhat 125 00:05:54,988 --> 00:05:57,859 Speaker 1: different objectives, right? Because basically their job is to try 126 00:05:57,869 --> 00:05:59,480 Speaker 1: to figure out, well, how many, even, 127 00:05:59,579 --> 00:06:02,470 Speaker 1: how many shows do I play? And what's the price 128 00:06:02,480 --> 00:06:04,880 Speaker 1: that I want to set my initial tickets at? How 129 00:06:04,890 --> 00:06:07,380 Speaker 1: do I actually want to release the tickets to the fans? 130 00:06:07,390 --> 00:06:10,380 Speaker 1: And a lot of people here are obviously concerned about 131 00:06:10,390 --> 00:06:12,299 Speaker 1: not being able to get their hands on tickets. They're 132 00:06:12,309 --> 00:06:14,779 Speaker 1: also worried about scalpers and things like that. But the 133 00:06:14,790 --> 00:06:18,670 Speaker 1: real puzzle is why don't the people who are playing right, 134 00:06:18,678 --> 00:06:21,040 Speaker 1: the band, the promoters and so on, why don't they 135 00:06:21,049 --> 00:06:23,690 Speaker 1: set higher prices for the tickets? Because if they did 136 00:06:23,700 --> 00:06:26,570 Speaker 1: set higher prices for their tickets, then most likely 137 00:06:26,670 --> 00:06:29,440 Speaker 1: you wouldn't have so much excess demand. You wouldn't have 138 00:06:29,450 --> 00:06:31,238 Speaker 1: so many complaints about the scalpers and so on. You'd 139 00:06:31,250 --> 00:06:34,049 Speaker 1: be paying higher prices up front. There are really probably 140 00:06:34,059 --> 00:06:37,279 Speaker 1: two reasons why the promoters don't set high prices to 141 00:06:37,290 --> 00:06:40,760 Speaker 1: begin with. One is that in reality, they can't perfectly 142 00:06:40,769 --> 00:06:44,250 Speaker 1: predict demand. So obviously, you look at coldplay, everybody says, look, 143 00:06:44,260 --> 00:06:46,160 Speaker 1: they could have set higher ticket prices, they could have 144 00:06:46,170 --> 00:06:49,409 Speaker 1: played more shows, but they wouldn't necessarily have known at 145 00:06:49,420 --> 00:06:51,420 Speaker 1: the time that they were booking the stage and so 146 00:06:51,428 --> 00:06:53,170 Speaker 1: on what the real demand is going to be. So 147 00:06:53,178 --> 00:06:53,700 Speaker 1: that's one, 148 00:06:53,920 --> 00:06:56,619 Speaker 1: the other factor is that a lot of the promoters 149 00:06:56,630 --> 00:06:59,350 Speaker 1: and bands out there, they actually do want a long 150 00:06:59,359 --> 00:07:02,500 Speaker 1: term relationship with their fans and they realize if they 151 00:07:02,510 --> 00:07:04,299 Speaker 1: set the maximum price that the fans are going to 152 00:07:04,309 --> 00:07:06,480 Speaker 1: be willing to pay, they're going to annoy all of 153 00:07:06,488 --> 00:07:08,459 Speaker 1: their fans and that wouldn't be good for their long 154 00:07:08,470 --> 00:07:10,829 Speaker 1: term relationship. So these are the reasons why they set 155 00:07:10,839 --> 00:07:13,869 Speaker 1: these lower prices and then you've got excess demand like this. Well, 156 00:07:13,880 --> 00:07:15,970 Speaker 1: the pure demand and supply. Yeah, it would make sense 157 00:07:15,980 --> 00:07:18,279 Speaker 1: to set higher prices. But that's why I think hopefully 158 00:07:18,290 --> 00:07:20,510 Speaker 1: the cheapest was like 70 bucks around there. 159 00:07:20,829 --> 00:07:23,109 Speaker 1: But you'd be sitting at the back with binoculars probably. 160 00:07:23,119 --> 00:07:25,450 Speaker 1: But yet the fans still feel I was there at 161 00:07:25,459 --> 00:07:28,059 Speaker 1: the concert. Right? Is that the same for you then? 162 00:07:28,070 --> 00:07:30,000 Speaker 1: I mean, is it, you just want to be in 163 00:07:30,010 --> 00:07:32,429 Speaker 1: the same space? Yes, I just want to be close 164 00:07:32,440 --> 00:07:35,010 Speaker 1: to her right in vision. I can see her, like, really? Yeah, 165 00:07:35,019 --> 00:07:37,559 Speaker 1: but she's like around there are 40,000 people in between 166 00:07:37,570 --> 00:07:40,880 Speaker 1: you and her. Oh, I would just like, whatever it takes, 167 00:07:40,890 --> 00:07:42,880 Speaker 1: you know, just to see her and like, perform and 168 00:07:42,890 --> 00:07:46,239 Speaker 1: like be in the same room and her vibe and everything. 169 00:07:46,559 --> 00:07:48,839 Speaker 1: I think it's just a different atmosphere. I will have 170 00:07:48,850 --> 00:07:50,459 Speaker 1: to watch many, many shows up close 171 00:07:50,549 --> 00:07:53,440 Speaker 1: to be able to appreciate the nose bleed. Seriously. What 172 00:07:53,450 --> 00:07:55,529 Speaker 1: is your maximum in terms of how much you would 173 00:07:55,540 --> 00:08:00,529 Speaker 1: pay for a ticket? Like, I wouldn't go beyond $1000 174 00:08:00,540 --> 00:08:02,649 Speaker 1: and budgeting. So we have to see whether it's worth 175 00:08:02,660 --> 00:08:05,850 Speaker 1: it or not. Right. But like if it's for overseas 176 00:08:05,859 --> 00:08:08,440 Speaker 1: of course, I have to factor in all the pricing 177 00:08:08,450 --> 00:08:10,829 Speaker 1: but also if it's cheaper, why not? But in Singapore, 178 00:08:10,850 --> 00:08:13,640 Speaker 1: if I already was overseas I'll probably not be too 179 00:08:13,649 --> 00:08:16,760 Speaker 1: close to Taylor, but maybe a bit like further because 180 00:08:16,769 --> 00:08:19,690 Speaker 1: I already seen her up close in, like Tokyo, if 181 00:08:19,700 --> 00:08:20,179 Speaker 1: I get it 182 00:08:20,410 --> 00:08:23,040 Speaker 1: and in Singapore it's more like, let's say five and like, 183 00:08:23,100 --> 00:08:27,089 Speaker 1: you know, atmosphere. So, yeah, it's not too expensive. Not 184 00:08:27,140 --> 00:08:30,880 Speaker 1: too 1000 bucks. I mean, I mean, I, I am 185 00:08:30,890 --> 00:08:32,359 Speaker 1: going for two shows so it's like I got to 186 00:08:32,390 --> 00:08:35,000 Speaker 1: factor in. So this is because you're going for two shows. 187 00:08:35,010 --> 00:08:37,130 Speaker 1: If you were going for just one show, the one 188 00:08:37,140 --> 00:08:40,640 Speaker 1: show is probably like 300 max 3 to 400. So 189 00:08:40,650 --> 00:08:43,118 Speaker 1: you think all together you would spend about 1000? Ok. 190 00:08:43,710 --> 00:08:46,640 Speaker 1: I'm thinking about two shows. Ah, I see. I see. Ok. 191 00:08:46,650 --> 00:08:49,500 Speaker 1: And does that sound reasonable? It's reasonable? I mean, the cat, 192 00:08:49,510 --> 00:08:52,559 Speaker 1: one tickets for Cold Play is about 300. Yeah. So 193 00:08:52,570 --> 00:08:54,840 Speaker 1: why not have the extremes have the tickets that are 194 00:08:54,849 --> 00:08:57,229 Speaker 1: available to all and then have a gap and then 195 00:08:57,239 --> 00:08:59,939 Speaker 1: suddenly have the $800 tickets? You know, I think they 196 00:08:59,950 --> 00:09:03,830 Speaker 1: might have like the packages where the V VIP, so 197 00:09:03,900 --> 00:09:08,390 Speaker 1: it's like 802,000 to use Cold Play. As an example, 198 00:09:08,400 --> 00:09:12,569 Speaker 1: overall ticket prices across the board has not increased significantly 199 00:09:12,830 --> 00:09:14,929 Speaker 1: if we compare to everything else that we are spending 200 00:09:14,940 --> 00:09:18,289 Speaker 1: money on. For example, entertainment tickets, arts tickets have not 201 00:09:18,299 --> 00:09:21,299 Speaker 1: increased significantly. I think a lot of promoters are trying 202 00:09:21,309 --> 00:09:24,039 Speaker 1: to keep things as accessible and affordable. But what they 203 00:09:24,049 --> 00:09:26,960 Speaker 1: have done instead is they have introduced new categories of 204 00:09:26,969 --> 00:09:29,939 Speaker 1: tickets and they have bundled in additional experiences. 205 00:09:30,419 --> 00:09:33,109 Speaker 1: The play, it was a little bit unusual because they 206 00:09:33,119 --> 00:09:37,109 Speaker 1: also have a very low tier ticket price at about $68. 207 00:09:37,330 --> 00:09:39,739 Speaker 1: Most of the bigger acts might not have such a 208 00:09:39,750 --> 00:09:41,909 Speaker 1: low tier as well. So, could that be because the 209 00:09:41,919 --> 00:09:45,880 Speaker 1: band said I want to have to have affordable tier tickets? Yeah, actually, 210 00:09:45,890 --> 00:09:47,880 Speaker 1: how does it work? I'm not sure if you know, 211 00:09:47,890 --> 00:09:50,909 Speaker 1: but whenever we see these large ticket prices, how much 212 00:09:50,919 --> 00:09:53,030 Speaker 1: of it actually goes to the band, we don't have 213 00:09:53,039 --> 00:09:55,718 Speaker 1: the details of how much the ticket proceeds goes to 214 00:09:55,729 --> 00:09:57,609 Speaker 1: the band versus the event organizers 215 00:09:57,809 --> 00:10:00,900 Speaker 1: and promoters. And all of that, it differs to act, 216 00:10:00,909 --> 00:10:03,700 Speaker 1: it defers markets to markets. It also differs according to 217 00:10:03,710 --> 00:10:07,659 Speaker 1: whether this particular promoter secure the acts across one stop 218 00:10:07,669 --> 00:10:12,150 Speaker 1: or multiple stops. If I've got coming to both Singapore 219 00:10:12,159 --> 00:10:15,020 Speaker 1: and Tokyo, for example, then the negotiation of the fees 220 00:10:15,030 --> 00:10:17,419 Speaker 1: and the sharing and all that is very vastly different 221 00:10:17,510 --> 00:10:19,830 Speaker 1: versus a single stop or, versus 30 stops in the 222 00:10:19,840 --> 00:10:22,099 Speaker 1: States and 20 stops in Europe. So they may work 223 00:10:22,109 --> 00:10:23,900 Speaker 1: out with them beforehand and say I'll pay you X 224 00:10:23,909 --> 00:10:25,039 Speaker 1: amount of dollars for 225 00:10:25,270 --> 00:10:27,919 Speaker 1: a 10 day tour in three countries and all the 226 00:10:27,929 --> 00:10:31,739 Speaker 1: criteria and then everything else is born by the promoter 227 00:10:31,989 --> 00:10:34,199 Speaker 1: because there were reports also of a coplay ticket going 228 00:10:34,210 --> 00:10:38,238 Speaker 1: for $12,000 in Malaysia in Singapore. We've seen them going 229 00:10:38,250 --> 00:10:41,510 Speaker 1: for over $1000 on carousel. But as you mentioned, the 230 00:10:41,520 --> 00:10:44,359 Speaker 1: most expensive ticket was only about $300. So, 231 00:10:44,650 --> 00:10:46,619 Speaker 1: is this something that will always exist? Is there any 232 00:10:46,630 --> 00:10:49,219 Speaker 1: way to get rid of these people? It's unlikely to 233 00:10:49,229 --> 00:10:53,299 Speaker 1: get rid of them in Singapore? There is no legislative 234 00:10:53,309 --> 00:10:56,520 Speaker 1: to govern selling of secondhand goods. 235 00:10:57,070 --> 00:11:00,280 Speaker 1: Ok. It's not illegal to sell secondhand goods. A ticket 236 00:11:00,289 --> 00:11:03,140 Speaker 1: is considered a resale of an item, right? As long 237 00:11:03,150 --> 00:11:06,190 Speaker 1: as it's not a scam, if it is a valid transaction, 238 00:11:06,219 --> 00:11:08,929 Speaker 1: it is not illegal. Even though under the TN CS, 239 00:11:08,940 --> 00:11:11,840 Speaker 1: when you purchase a ticket for any ticketing agent, we 240 00:11:11,849 --> 00:11:15,580 Speaker 1: forbid you to transfer or resell their quarters and conditions 241 00:11:15,590 --> 00:11:17,729 Speaker 1: within the how, how will you know and how can 242 00:11:17,739 --> 00:11:20,479 Speaker 1: you check on that? It is very difficult for us 243 00:11:20,489 --> 00:11:22,799 Speaker 1: to check, right. So for example, when the ticket gets 244 00:11:22,809 --> 00:11:26,429 Speaker 1: listed on carousel, for example, typically when we are notified 245 00:11:26,440 --> 00:11:26,780 Speaker 1: of it, 246 00:11:26,864 --> 00:11:28,984 Speaker 1: we will try to contact the individual in the first 247 00:11:28,994 --> 00:11:30,645 Speaker 1: place to try to figure out uh are you the 248 00:11:30,655 --> 00:11:33,875 Speaker 1: legitimate seller or buyer the tickets? We advise them to 249 00:11:33,885 --> 00:11:36,304 Speaker 1: take the notice down. But again, we have no right 250 00:11:36,315 --> 00:11:38,994 Speaker 1: to force. It was true because I buy a ticket. 251 00:11:39,005 --> 00:11:41,234 Speaker 1: But for some reason I can't make it, I can 252 00:11:41,244 --> 00:11:43,155 Speaker 1: give Walter my ticket and then he can just give 253 00:11:43,164 --> 00:11:44,924 Speaker 1: me some money in return, right? The idea is that 254 00:11:44,934 --> 00:11:48,215 Speaker 1: we're trying to prevent the resellers and the scalpers, right? 255 00:11:48,284 --> 00:11:50,473 Speaker 1: And then you just mentioned in Japan how they had 256 00:11:50,484 --> 00:11:53,284 Speaker 1: reserved tickets only for the locals. Is that something we 257 00:11:53,294 --> 00:11:54,843 Speaker 1: could do here in Singapore too where you got to 258 00:11:54,854 --> 00:11:56,635 Speaker 1: be either Singaporean or APR 259 00:11:56,929 --> 00:12:00,700 Speaker 1: and then you get first dibs, it's not a technical limitation. 260 00:12:00,710 --> 00:12:03,210 Speaker 1: If we want to enforce the use of, let's say 261 00:12:03,219 --> 00:12:07,020 Speaker 1: sing pass before you can make a purchase. It is possible. 262 00:12:07,030 --> 00:12:10,320 Speaker 1: It's really more of how do you position this event 263 00:12:10,330 --> 00:12:12,450 Speaker 1: in Singapore to the region as well. We do want 264 00:12:12,460 --> 00:12:14,869 Speaker 1: to make sure that it is accessible. We do want 265 00:12:14,880 --> 00:12:16,039 Speaker 1: to make sure that it is fair. 266 00:12:16,289 --> 00:12:18,599 Speaker 1: So even though you are a foreigner coming in in 267 00:12:18,609 --> 00:12:21,699 Speaker 1: bound or you foreigner residing in Singapore, you should have 268 00:12:21,710 --> 00:12:24,760 Speaker 1: the option to make a purchase to a good, I guess. 269 00:12:24,770 --> 00:12:26,659 Speaker 1: So in a free play market. But you know, I 270 00:12:26,669 --> 00:12:29,179 Speaker 1: was in Indonesia and in Jakarta and they were saying, yeah, yeah, 271 00:12:29,190 --> 00:12:32,419 Speaker 1: your concert, half of them are Indonesians. You know, 272 00:12:32,849 --> 00:12:35,039 Speaker 1: Walter, what do you think the idea of having a 273 00:12:35,049 --> 00:12:38,409 Speaker 1: priority for locals? The issue is this locals when they 274 00:12:38,419 --> 00:12:40,859 Speaker 1: see the fact that a lot of foreigners buy tickets 275 00:12:40,869 --> 00:12:44,219 Speaker 1: to events in Singapore? What they're obviously thinking is that 276 00:12:44,229 --> 00:12:47,440 Speaker 1: if these tickets were reserved only for locals, OK. Whether 277 00:12:47,450 --> 00:12:50,369 Speaker 1: because the act, the ban say so or because the 278 00:12:50,380 --> 00:12:53,539 Speaker 1: government say so, locals obviously believe that means that all 279 00:12:53,549 --> 00:12:55,159 Speaker 1: the tickets will then be available for, 280 00:12:55,255 --> 00:12:58,026 Speaker 1: for them to buy at the same price. But in reality, 281 00:12:58,035 --> 00:13:01,505 Speaker 1: many of these acts will actually book the Singapore market 282 00:13:01,645 --> 00:13:04,704 Speaker 1: intending to sell on to the regional market as well 283 00:13:04,716 --> 00:13:07,265 Speaker 1: because the Singapore market is actually not that big at all. 284 00:13:07,276 --> 00:13:10,204 Speaker 1: It's actually an attraction, right? That the Singapore market offers 285 00:13:10,216 --> 00:13:12,434 Speaker 1: them the opportunity to sell on to a regional market, 286 00:13:12,445 --> 00:13:15,434 Speaker 1: which might not justify the act actually going there to 287 00:13:15,445 --> 00:13:17,564 Speaker 1: a regional city. And if you remove 288 00:13:17,660 --> 00:13:20,551 Speaker 1: the ability to sell through to the regional market, and 289 00:13:20,562 --> 00:13:23,391 Speaker 1: that may mean that some acts don't find it justifiable 290 00:13:23,401 --> 00:13:25,211 Speaker 1: to come to Singapore or it may mean that they 291 00:13:25,221 --> 00:13:28,151 Speaker 1: reduce the number of nights that they play. And so 292 00:13:28,160 --> 00:13:30,301 Speaker 1: we have to be careful about that. And the other 293 00:13:30,312 --> 00:13:32,291 Speaker 1: point I make is that I think from the government 294 00:13:32,302 --> 00:13:35,452 Speaker 1: point of view, there's really no justification for government policy 295 00:13:35,461 --> 00:13:37,881 Speaker 1: to to interfere in this particular market la, right? Because 296 00:13:37,892 --> 00:13:40,012 Speaker 1: there's no government subsidy to these acts. 297 00:13:42,950 --> 00:13:45,419 Speaker 1: Hello, my name is Steve Lai and I'm Theresa Tang 298 00:13:45,429 --> 00:13:48,630 Speaker 1: and we are the host of CNN correspondent, a podcast 299 00:13:48,640 --> 00:13:50,750 Speaker 1: that takes you to the heart of the work our 300 00:13:50,760 --> 00:13:54,890 Speaker 1: correspondents do across the globe from China's COVID response to 301 00:13:54,900 --> 00:13:58,199 Speaker 1: the Child Care Center massacre in Thailand from the fall 302 00:13:58,210 --> 00:13:58,320 Speaker 1: of 303 00:13:58,924 --> 00:14:02,694 Speaker 1: to the rise of Anwar Ibrahim as Malaysia's Prime Minister, 304 00:14:02,705 --> 00:14:06,474 Speaker 1: we speak to the people at the reporting frontlines. So 305 00:14:06,484 --> 00:14:09,734 Speaker 1: if you want to know how the biggest global stories unfold, 306 00:14:09,744 --> 00:14:12,844 Speaker 1: make sure you follow or subscribe to us wherever you 307 00:14:12,854 --> 00:14:13,974 Speaker 1: get your podcasts. 308 00:14:17,380 --> 00:14:20,659 Speaker 1: It's interesting. I was told again in Jakarta, the play 309 00:14:20,669 --> 00:14:23,710 Speaker 1: was only performing for one night with no extension. Whereas 310 00:14:23,719 --> 00:14:27,070 Speaker 1: in Singapore, we also saw, you know, the extension of nights. 311 00:14:27,150 --> 00:14:29,570 Speaker 1: That is something that I guess depends on how the 312 00:14:29,580 --> 00:14:31,909 Speaker 1: first few nights sell. Right. That's correct. So do they 313 00:14:31,919 --> 00:14:34,109 Speaker 1: all come in with this plan that I'm here for 314 00:14:34,119 --> 00:14:36,190 Speaker 1: one week? But I know it's three nights, but maybe 315 00:14:36,200 --> 00:14:39,750 Speaker 1: it will become five. That is a pre planning of 316 00:14:39,760 --> 00:14:41,719 Speaker 1: the PNL, right? How much this whole thing is going 317 00:14:41,729 --> 00:14:43,809 Speaker 1: to cost how much tickets you you sell to make 318 00:14:43,820 --> 00:14:44,330 Speaker 1: money 319 00:14:44,599 --> 00:14:46,840 Speaker 1: and to gauge the supply and demand necessary for the 320 00:14:46,849 --> 00:14:50,869 Speaker 1: concert itself. Most concert promoters will plan the specific dates. 321 00:14:50,880 --> 00:14:53,630 Speaker 1: They have to secure the venue in advance as well. 322 00:14:53,700 --> 00:14:56,859 Speaker 1: So if there is any search in demand, they will 323 00:14:56,869 --> 00:14:58,929 Speaker 1: then have to negotiate the venue to try to figure 324 00:14:58,940 --> 00:15:01,690 Speaker 1: out whether there are open slots that can then open 325 00:15:01,700 --> 00:15:04,409 Speaker 1: up for them to do the next few shows. Sometimes 326 00:15:04,419 --> 00:15:06,239 Speaker 1: it is a marketing tactics as well. It means they 327 00:15:06,250 --> 00:15:08,190 Speaker 1: have secured two nights, they sell one night first, 328 00:15:08,289 --> 00:15:10,989 Speaker 1: then they open a second night. Other times is purely, 329 00:15:11,000 --> 00:15:13,219 Speaker 1: they only have one night, they then have to talk 330 00:15:13,229 --> 00:15:14,690 Speaker 1: to the venue to try to figure out whether the 331 00:15:14,700 --> 00:15:18,219 Speaker 1: second night is available. Yeah, it's interesting because we're just 332 00:15:18,229 --> 00:15:20,690 Speaker 1: talking about also Jackie Chong, the Chinese singer and he's 333 00:15:20,700 --> 00:15:25,590 Speaker 1: got 11 nights, right. So, I mean, these people, where 334 00:15:25,599 --> 00:15:27,929 Speaker 1: are they coming from? But what about technology in terms 335 00:15:27,940 --> 00:15:29,940 Speaker 1: of dealing with all the the bots and the resellers? 336 00:15:29,950 --> 00:15:34,219 Speaker 1: Some have suggested to also tag tickets so that each 337 00:15:34,229 --> 00:15:36,840 Speaker 1: person is maybe limited to buying a certain number, 338 00:15:37,090 --> 00:15:40,659 Speaker 1: certain restrictions. I mean, do all these kind of things work, 339 00:15:40,669 --> 00:15:43,200 Speaker 1: they do work to a certain extent. So behind the scenes, 340 00:15:43,210 --> 00:15:45,659 Speaker 1: there's actually a lot of technology in play to try 341 00:15:45,669 --> 00:15:50,359 Speaker 1: to detect and block traffic coming from suspected bots sources. 342 00:15:50,729 --> 00:15:52,989 Speaker 1: So these are all different measures at the technology level 343 00:15:53,000 --> 00:15:56,669 Speaker 1: that is in play. Other things are like waitlist functionalities 344 00:15:56,679 --> 00:16:00,640 Speaker 1: to allow pre registration so that you are guaranteed a 345 00:16:00,650 --> 00:16:03,919 Speaker 1: pre sale period, there are virtual waiting rooms that we 346 00:16:03,929 --> 00:16:05,890 Speaker 1: will set up. So within the virtual waiting rooms, if 347 00:16:05,900 --> 00:16:08,700 Speaker 1: we suspect that you bought traffic, we can challenge you 348 00:16:08,710 --> 00:16:11,500 Speaker 1: with a capture or something like that. So to make 349 00:16:11,510 --> 00:16:13,349 Speaker 1: sure that we blocked you off before you go into 350 00:16:13,359 --> 00:16:14,960 Speaker 1: the actual queue to make a purchase, 351 00:16:15,260 --> 00:16:18,159 Speaker 1: there is a lot of dysfunctionalities that needs to come 352 00:16:18,169 --> 00:16:20,109 Speaker 1: in to make sure that we try to as much 353 00:16:20,119 --> 00:16:22,979 Speaker 1: as possible to detect that you are a legit human 354 00:16:23,000 --> 00:16:25,229 Speaker 1: traffic coming to make the purchase before you join the queue. 355 00:16:25,239 --> 00:16:27,799 Speaker 1: But you can't stop a who may recruit 20 of 356 00:16:27,809 --> 00:16:30,909 Speaker 1: her family members not to stop her 357 00:16:31,025 --> 00:16:34,525 Speaker 1: to open up five phones and two laptops to queue. 358 00:16:34,534 --> 00:16:37,794 Speaker 1: At the same time. I think it's a business opportunity there. 359 00:16:37,804 --> 00:16:40,664 Speaker 1: Somehow I saw on they will be like, ok, I'll 360 00:16:40,674 --> 00:16:43,025 Speaker 1: give you like a certain amount. You guys help me 361 00:16:43,034 --> 00:16:46,195 Speaker 1: queue for tickets. I'll pay you if you manage to 362 00:16:46,205 --> 00:16:46,734 Speaker 1: snack it. 363 00:16:46,950 --> 00:16:49,159 Speaker 1: So there are people who are willing to pay but 364 00:16:49,169 --> 00:16:51,789 Speaker 1: they don't want to queue but reach out and say, ok, 365 00:16:51,799 --> 00:16:53,440 Speaker 1: I'll pay you a certain amount. You manage to get 366 00:16:53,450 --> 00:16:55,669 Speaker 1: the tickets. I want, I'll pay you this amount. Would 367 00:16:55,679 --> 00:16:57,400 Speaker 1: you ever buy a ticket from a scalper who is, 368 00:16:57,409 --> 00:16:59,919 Speaker 1: let's say, offering the ticket at double the price? No, 369 00:16:59,929 --> 00:17:02,460 Speaker 1: not desperate enough. I thought, I mean, it depends on 370 00:17:02,469 --> 00:17:05,040 Speaker 1: the seats. So if it's really like, OK, the one 371 00:17:05,050 --> 00:17:07,229 Speaker 1: that I want, I couldn't get it initially then yeah, 372 00:17:07,239 --> 00:17:09,930 Speaker 1: I have no choice, but usually I'll try as best 373 00:17:09,939 --> 00:17:12,339 Speaker 1: as I could. So as a genuine fan, what are 374 00:17:12,349 --> 00:17:14,880 Speaker 1: the lengths you would go to? So queuing overnight at 375 00:17:14,890 --> 00:17:16,729 Speaker 1: some place at Singapore in front of 376 00:17:16,906 --> 00:17:19,696 Speaker 1: ticketing booth, I won't queue at the post but my 377 00:17:19,707 --> 00:17:21,337 Speaker 1: family and I will be on the laptop and really 378 00:17:21,347 --> 00:17:24,347 Speaker 1: like monitoring. We will always like see movement and see 379 00:17:24,357 --> 00:17:26,737 Speaker 1: what we can do to be able to just get 380 00:17:26,746 --> 00:17:30,366 Speaker 1: into the and I manage to at least like how 381 00:17:30,376 --> 00:17:32,577 Speaker 1: many ticket we can get we will we will see 382 00:17:32,646 --> 00:17:34,776 Speaker 1: a plan. Ok, guys, we are going to sit at 383 00:17:34,786 --> 00:17:37,156 Speaker 1: this sea once you get in, either one of you 384 00:17:37,166 --> 00:17:38,947 Speaker 1: get in, we will we will spread out Friday, Saturday, 385 00:17:38,957 --> 00:17:42,506 Speaker 1: Sunday and anybody get in just bite four shots go. Yeah, 386 00:17:42,516 --> 00:17:44,795 Speaker 1: we will do that. So that's what we plan and 387 00:17:44,807 --> 00:17:46,776 Speaker 1: then yeah who comes first and then? 388 00:17:48,005 --> 00:17:51,275 Speaker 1: Ok, but usually there is some limitation sets as well. 389 00:17:51,286 --> 00:17:54,715 Speaker 1: So a single transaction no more than four tickets. So 390 00:17:54,725 --> 00:17:56,575 Speaker 1: once you get past the transaction, you have to rejoin 391 00:17:56,586 --> 00:17:58,446 Speaker 1: the queue if you want to purchase again. So just 392 00:17:58,455 --> 00:18:02,076 Speaker 1: to again ensure some fairness. So if I need six tickets, 393 00:18:02,086 --> 00:18:03,755 Speaker 1: then I got my phone to buy and I go 394 00:18:03,765 --> 00:18:07,575 Speaker 1: back to the line of 1 million people, potentially you 395 00:18:07,586 --> 00:18:11,345 Speaker 1: can ask your friends or relatives. So at least different connection, 396 00:18:11,355 --> 00:18:14,525 Speaker 1: different higher possibilities. Are you ok with doing that? All 397 00:18:14,536 --> 00:18:16,336 Speaker 1: your friends? Ok. Do you feel this is a fair 398 00:18:16,345 --> 00:18:16,715 Speaker 1: system 399 00:18:16,823 --> 00:18:19,333 Speaker 1: of getting tickets if you are a big fan? Yes. 400 00:18:19,343 --> 00:18:20,963 Speaker 1: But if you are not a big fan and you 401 00:18:20,973 --> 00:18:23,093 Speaker 1: are just going in the line just to get money 402 00:18:23,104 --> 00:18:24,683 Speaker 1: out of it, it's a bit unfair for those who 403 00:18:24,693 --> 00:18:28,042 Speaker 1: are really big fans who really save up for Taylor Swift. 404 00:18:28,053 --> 00:18:30,933 Speaker 1: It's a bit unfair sometimes sculptures buy it for the 405 00:18:30,943 --> 00:18:33,073 Speaker 1: sake of buying it, but they do not actually want 406 00:18:33,083 --> 00:18:35,193 Speaker 1: to go for it, but they want to resell it 407 00:18:35,203 --> 00:18:37,874 Speaker 1: in a very high price and then the fans will see, 408 00:18:37,884 --> 00:18:39,744 Speaker 1: oh God, it's like 300 but you are selling it 409 00:18:39,754 --> 00:18:42,504 Speaker 1: at 1000. It's a bit too much. So they feel like, 410 00:18:42,513 --> 00:18:44,943 Speaker 1: oh no, it's not reachable anymore. So if you don't 411 00:18:44,953 --> 00:18:46,693 Speaker 1: get tickets this time, how are you? 412 00:18:47,241 --> 00:18:49,572 Speaker 1: I'll be sad. That's why I'm looking at other markets. 413 00:18:49,582 --> 00:18:53,082 Speaker 1: We really like really, really like try everything. Like we 414 00:18:53,092 --> 00:18:56,302 Speaker 1: will go like see Tokyo and Sydney but now is out. 415 00:18:56,311 --> 00:18:58,102 Speaker 1: So we will probably try to bank on Tokyo and 416 00:18:58,112 --> 00:19:00,932 Speaker 1: really like bank on Singapore. And we really, really try very, 417 00:19:00,942 --> 00:19:03,602 Speaker 1: very hard, if not just we sell no choice and 418 00:19:03,612 --> 00:19:07,910 Speaker 1: see whether it's something that we want to spend on, 419 00:19:07,921 --> 00:19:09,972 Speaker 1: but we have no choice but can't just shake it 420 00:19:09,982 --> 00:19:14,651 Speaker 1: off and let it go. I waiting for her to 421 00:19:14,741 --> 00:19:16,241 Speaker 1: go eight years. 422 00:19:18,420 --> 00:19:22,448 Speaker 1: OK. We are just so thrilled by your excitement and 423 00:19:22,459 --> 00:19:25,020 Speaker 1: your enthusiasm, you know, see my family, we have been 424 00:19:25,030 --> 00:19:27,489 Speaker 1: planning for the past few days on how to, to 425 00:19:27,500 --> 00:19:31,569 Speaker 1: see and get whatever we can and like go for it, man. 426 00:19:31,880 --> 00:19:33,930 Speaker 1: It is the kind of friend we are. Walter can't 427 00:19:33,939 --> 00:19:38,170 Speaker 1: contain this laughter as an economist. I mean, it makes 428 00:19:38,180 --> 00:19:40,750 Speaker 1: it actually makes pretty good sense in a way, right? 429 00:19:40,859 --> 00:19:43,589 Speaker 1: This is a good way to make money. You mean 430 00:19:43,599 --> 00:19:44,650 Speaker 1: being a scalper 431 00:19:46,060 --> 00:19:49,810 Speaker 1: actually that too the whole model there is no way 432 00:19:49,819 --> 00:19:53,239 Speaker 1: to make it truly fair, right? Yeah, but you know, 433 00:19:53,250 --> 00:19:55,750 Speaker 1: this is the interesting thing about the whole business model 434 00:19:55,760 --> 00:19:57,660 Speaker 1: of being a big band or a big act, right? 435 00:19:57,670 --> 00:20:00,550 Speaker 1: Which is that obviously you're doing it to make money, right? 436 00:20:00,560 --> 00:20:02,290 Speaker 1: I mean, you do have to pay the bills and 437 00:20:02,300 --> 00:20:04,060 Speaker 1: everything like that. There's a lot of people who are 438 00:20:04,069 --> 00:20:06,670 Speaker 1: depending on you to bring in the ticket revenue. But 439 00:20:06,743 --> 00:20:08,973 Speaker 1: at the same time, you also have to recognize when 440 00:20:08,983 --> 00:20:11,912 Speaker 1: you're choosing your pricing strategy that you don't want to 441 00:20:11,922 --> 00:20:13,682 Speaker 1: alienate your fan base because you're going to have a 442 00:20:13,692 --> 00:20:15,442 Speaker 1: lot of fans out there who can't afford to pay 443 00:20:15,453 --> 00:20:17,713 Speaker 1: maybe the maximum price of tickets. So you want to 444 00:20:17,723 --> 00:20:19,832 Speaker 1: make sure that they have a fair chance of attending 445 00:20:19,843 --> 00:20:23,032 Speaker 1: your show and that really puts a constraint in your pricing. 446 00:20:23,042 --> 00:20:25,442 Speaker 1: It means that first you have to worry, ok, the 447 00:20:25,453 --> 00:20:28,052 Speaker 1: pricing difference between the cheapest and most expensive tickets 448 00:20:28,125 --> 00:20:30,734 Speaker 1: can't be too big. You also can't have too many 449 00:20:30,744 --> 00:20:33,315 Speaker 1: of your tickets available at the high end because then 450 00:20:33,326 --> 00:20:35,125 Speaker 1: everybody is going to say, look, this has become a 451 00:20:35,135 --> 00:20:37,566 Speaker 1: rich man's concert, you know, so there are a lot 452 00:20:37,576 --> 00:20:40,615 Speaker 1: of constraints on that, that don't exist in other markets. So, 453 00:20:40,635 --> 00:20:42,836 Speaker 1: you know, just think about comparing this to, let's say 454 00:20:42,845 --> 00:20:45,836 Speaker 1: the airline business in the airline business, you have also 455 00:20:45,845 --> 00:20:47,875 Speaker 1: a limited commodity. There are only so many features you're 456 00:20:47,885 --> 00:20:49,436 Speaker 1: selling on that particular plane 457 00:20:49,660 --> 00:20:52,280 Speaker 1: and it's pretty normal to just keep pushing up the 458 00:20:52,290 --> 00:20:54,439 Speaker 1: prices if you start to run out of seats. But 459 00:20:54,449 --> 00:20:57,829 Speaker 1: in the concert business people don't do that because they're 460 00:20:57,839 --> 00:21:00,069 Speaker 1: worried that if they start doing that, the fans will 461 00:21:00,079 --> 00:21:01,948 Speaker 1: say you're trying to get away with something here. This 462 00:21:01,959 --> 00:21:04,550 Speaker 1: is not fair to us. There are these constraints that 463 00:21:04,560 --> 00:21:06,420 Speaker 1: don't exist in a lot of other markets. So I 464 00:21:06,430 --> 00:21:07,969 Speaker 1: guess the best way is just if you can add 465 00:21:07,979 --> 00:21:09,920 Speaker 1: on an extra night, you get to have so many 466 00:21:09,930 --> 00:21:11,430 Speaker 1: more people come and enjoy the show. 467 00:21:11,790 --> 00:21:13,599 Speaker 1: Well, thank you so much. I hope you do get 468 00:21:13,609 --> 00:21:15,939 Speaker 1: your tickets. You know, for many uh I guess the 469 00:21:15,949 --> 00:21:18,430 Speaker 1: experience of being in the same space as your favorite 470 00:21:18,439 --> 00:21:21,729 Speaker 1: artist to sing, shout dance along with fellow fans, the 471 00:21:21,739 --> 00:21:24,290 Speaker 1: atmosphere can't be captured anywhere else. I guess you could 472 00:21:24,300 --> 00:21:25,560 Speaker 1: say it's paradise. 473 00:21:26,930 --> 00:21:29,239 Speaker 1: But if, but if you can't, if you didn't know 474 00:21:29,250 --> 00:21:30,659 Speaker 1: that was from Cope, but if you can't get your 475 00:21:30,670 --> 00:21:32,149 Speaker 1: hands on that ticket, yes, it will leave you with 476 00:21:32,160 --> 00:21:33,790 Speaker 1: a bit of a blank space. 477 00:21:34,500 --> 00:21:37,270 Speaker 1: Don't worry, you can just shake it off. Yeah, otherwise 478 00:21:37,280 --> 00:21:40,500 Speaker 1: I might leave you with some bad blood. There we go. 479 00:21:40,689 --> 00:21:43,229 Speaker 1: Just testing her on that note, all the best to 480 00:21:43,239 --> 00:21:44,829 Speaker 1: all of you who are getting to see your idols 481 00:21:44,839 --> 00:21:46,680 Speaker 1: up front the team here at heart of the matter. 482 00:21:46,689 --> 00:21:48,430 Speaker 1: We're going to take off for a season break. We're 483 00:21:48,439 --> 00:21:50,448 Speaker 1: gonna look into the stars and see how they 484 00:21:50,545 --> 00:21:52,944 Speaker 1: shine and all the things that we do here. It 485 00:21:52,954 --> 00:21:54,964 Speaker 1: can be a bit yellow. We're back in the first 486 00:21:54,974 --> 00:21:57,875 Speaker 1: week of August and you will get to enjoy more 487 00:21:57,885 --> 00:22:01,405 Speaker 1: such bad dad jokes. The good folks behind heart of 488 00:22:01,415 --> 00:22:04,244 Speaker 1: the matter are Jacqueline Chan, Joanne Chan Tiffany, a good 489 00:22:05,334 --> 00:22:09,805 Speaker 1: and Christina Robert, I'm Steven chasing. Keep talking, keep connecting. 490 00:22:09,814 --> 00:22:11,655 Speaker 1: We'll see you in August.