WEBVTT - Choosing the best bank for you

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<v Speaker 1>You're listening to AC N A podcast.

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<v Speaker 1>Hey, there. It's Andrea Heng. And this is the Money

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<v Speaker 1>Talks podcast where we discuss everything there is to know

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<v Speaker 1>about personal finance. If this is the kind of topic

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<v Speaker 1>you're interested in and you probably are. That's why you're here.

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<v Speaker 1>Follow us on Spotify Apple podcasts and youtube music,

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<v Speaker 1>it will make a huge difference to us. If you

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<v Speaker 1>follow us, let us know your burning questions and we'll

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<v Speaker 1>get them answered for you. Now, let's get into some

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<v Speaker 1>quick headlines that you may have missed this week. Hey, Tiffany.

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<v Speaker 1>Hey. All right. So what are we starting with? Let's

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<v Speaker 1>start with a question for you on a scale of

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<v Speaker 1>1 to 10. How comfortable are you about declaring all

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<v Speaker 1>your personal information to your insurance provider? I'm talking here

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<v Speaker 1>about your income assets and information about your dependents to

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<v Speaker 1>my insurance provider. You know what? I actually don't think

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<v Speaker 1>twice about it. I probably go all out. Same. I

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<v Speaker 1>do the same as well because I've never considered how

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<v Speaker 1>much data I'm giving.

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<v Speaker 1>I always assume that this is crucial information exactly. That's

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<v Speaker 1>what I think you're about to tell me that that's

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<v Speaker 1>not the case. Well, that still is the case but

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<v Speaker 1>that may change because the monetary authority of Singapore is

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<v Speaker 1>proposing to cut down the information that customers need to

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<v Speaker 1>give when buying simple insurance policies. Oh, wow, that's huge. Ok.

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<v Speaker 1>So what is considered simple though? So for example, we're

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<v Speaker 1>talking about life insurance policy,

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<v Speaker 1>standard critical illness riders that are sold with term life

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<v Speaker 1>insurance and stand alone critical illness policies. Basically almost everything

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<v Speaker 1>that I have. I am relieved, but at the same

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<v Speaker 1>time stupefied because I'm thinking, wow, why didn't I think

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<v Speaker 1>about the ramifications of giving away my privacy or my

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<v Speaker 1>data to someone like an insurance agent, like I would

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<v Speaker 1>have thought that would be absolutely vital, right?

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<v Speaker 1>Ok. So what sort of information then do I not

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<v Speaker 1>have to reveal if this policy goes ahead? Yeah, so

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<v Speaker 1>you don't have to reveal details like your employment status,

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<v Speaker 1>your assets and your liabilities. But let's talk about stuff

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<v Speaker 1>that you must declare still, right? Things like your annual

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<v Speaker 1>income and your financial objectives. Sure. Yeah. So for anyone

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<v Speaker 1>who's listening now, if you like the idea that insurance

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<v Speaker 1>companies shouldn't collect too much of your data,

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<v Speaker 1>you have until 15th March to give your feedback to

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<v Speaker 1>the MA S, you know, this is so important especially

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<v Speaker 1>now in an age where your personal data might just

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<v Speaker 1>be floating around anywhere and you don't know how safe

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<v Speaker 1>these providers, these companies are going to be guarding hacks. Right. Exactly. Exactly. Wow,

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<v Speaker 1>this is huge. I might actually fill up that feedback

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<v Speaker 1>form to the MS. Ok. So moving on quickly to

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<v Speaker 1>another piece of news, can't ignore this one. Is

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<v Speaker 1>this finally the end of the Lazada retrenchment saga just

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<v Speaker 1>to prime us off last week, Lazada and the unions

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<v Speaker 1>representing the retrench workers said they came to an amicable settlement.

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<v Speaker 1>An NTUC spokesperson told CN A that union members can

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<v Speaker 1>be assured that they will now be better off. But

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<v Speaker 1>here's the caveat. They didn't disclose what the final payout

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<v Speaker 1>will look like because of a confidentiality agreement.

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<v Speaker 1>Ok. So I guess we can just take it as

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<v Speaker 1>surface value that is better off. Yeah, exactly. Here's hoping

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<v Speaker 1>that the money can still help these workers t through

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<v Speaker 1>at least a few months before they find a new job.

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<v Speaker 1>I personally have a story that I will say for

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<v Speaker 1>next week when we look at how to manage your finances,

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<v Speaker 1>if you're retrenched, making that episode was significant for me

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<v Speaker 1>because it made me wish that I had someone to

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<v Speaker 1>walk me through this. But then you know what, that's

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<v Speaker 1>what we are here for to help you.

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<v Speaker 1>Every Singaporeans first bank account is one that's set up

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<v Speaker 1>by his or her parents and then we grow up,

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<v Speaker 1>we strike out on our own because you know, we

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<v Speaker 1>want to take charge of our finances. We're adults. Right.

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<v Speaker 1>So we do what we do best. We go out. Well,

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<v Speaker 1>these days we go online to shop around for a

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<v Speaker 1>new bank account that best serves our financial needs and goals.

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<v Speaker 1>But when there are so many types of savings accounts

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<v Speaker 1>offered by so many banks, it gets really overwhelming. Well,

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<v Speaker 1>this episode is here to cut through the noise and

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<v Speaker 1>we're going to get help from Prashant Agarwal CEO at

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<v Speaker 1>Money Hero Group. Hey Prashant. Hey

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<v Speaker 2>and very nice to meet you.

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<v Speaker 1>Wise, likewise. Thanks for coming in. So before we begin,

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<v Speaker 1>I'm curious, do you have more than one savings account?

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<v Speaker 1>I do. Ok. Alright, please walk me through this. How

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<v Speaker 1>many do you have and why I

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<v Speaker 2>in fact have three, you

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<v Speaker 1>have three savings account and what does each one do

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<v Speaker 2>look? I think diversification of accounts is important, right? And

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<v Speaker 2>I actually personally encourage that quite a bit. When I

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<v Speaker 2>say three accounts, you're talking about one account for your

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<v Speaker 2>everyday expenses. You're using one account for your savings. Ok. Right.

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<v Speaker 2>Which is emergency fund, right? And one account, which is

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<v Speaker 2>your wealth management account, right? Which is where you do

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<v Speaker 2>most of the investments. Now, why do I believe in

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<v Speaker 2>having more than one account is because firstly, it makes

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<v Speaker 2>a

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<v Speaker 2>of sense to have multiple accounts to diverse your risk, right?

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<v Speaker 2>You know, we know that we are all in Singapore.

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<v Speaker 2>All bank accounts are protected. By SD I and that

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<v Speaker 2>limit is 75,000 Singapore dollars for now. But that is

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<v Speaker 2>going to change to $100,000 starting first of April. Now,

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<v Speaker 2>I do believe that in Singapore banking system is incredibly safe.

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<v Speaker 2>It is probably one of the safest banking systems in

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<v Speaker 2>the world to be here. Absolutely,

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<v Speaker 2>absolutely. We all should be very proud of the infrastructure

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<v Speaker 2>that our regulators have created for us. But having said

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<v Speaker 2>that diversifying and splitting your risk is still a good idea.

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<v Speaker 2>The second reason I believe is having a backup for emergencies. Now,

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<v Speaker 2>as much as our banking systems are very stable and

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<v Speaker 2>you know, most of the transactions are done digitally. We

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<v Speaker 2>have had instances where the digital platforms have gone down, right?

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<v Speaker 2>And we've had more than one such instances. So you

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<v Speaker 2>don't want to be in that position where you're stuck,

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<v Speaker 2>need to make an urgent payment and and you're unable

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<v Speaker 2>to do that. So that's another reason for that. Um

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<v Speaker 2>The third one is personally for me that I'm very

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<v Speaker 2>passionate about is maximizing my returns now because there are

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<v Speaker 2>so many options available, there are such great deals available.

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<v Speaker 2>You can split your money into multiple bank accounts and

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<v Speaker 2>maximize your returns. So that I feel is a great

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<v Speaker 2>opportunity not to be missed. And lastly, it just helps

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<v Speaker 2>you manage your finances better personally for me. But even

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<v Speaker 2>for the younger generation that I all

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<v Speaker 2>always talk to or I mentor is use the 50

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<v Speaker 2>30 20 rule which is use 50% not more than 50%

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<v Speaker 2>of your total salary in expenses. Ok. 30% in investments

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<v Speaker 2>and put 20% in savings for your emergency fund. It

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<v Speaker 2>may be a good idea to put them in a

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<v Speaker 2>separate bank account out of sight, out of mind. No

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<v Speaker 2>withdrawal

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<v Speaker 1>card needed.

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<v Speaker 2>Absolutely.

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<v Speaker 1>That's a good move. That's a good move. I like

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<v Speaker 1>that rule 50 30 20. Ok. So as you

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<v Speaker 1>right, there are so many types of accounts out there,

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<v Speaker 1>there's a savings account, a current account, multi currency, even

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<v Speaker 1>fixed deposit accounts. And these tend to be the most

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<v Speaker 1>common ones. What's the difference between all of these different accounts?

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<v Speaker 1>I'll

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<v Speaker 2>try and explain this in a very simple current account

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<v Speaker 2>is as the name suggests, it's an account you use

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<v Speaker 2>for your everyday expense, right? Have enough money in it

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<v Speaker 2>that you're using your transactions, your daily transactions, your inflows

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<v Speaker 2>and outflows from it.

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<v Speaker 2>But be careful. Actually, I would say in all of

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<v Speaker 2>them that they could be minimum balance requirements, right? So

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<v Speaker 2>current account is typically used for your current expenses, savings accounts,

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<v Speaker 2>as I said previously is your emergency, right? So do

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<v Speaker 2>not do not touch, right? Do not touch until you

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<v Speaker 2>absolutely need to. And a fixed deposits as we know

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<v Speaker 2>are deposits that get locked in. So while fixed deposits

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<v Speaker 2>are a great way to earn some some income,

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<v Speaker 2>but you know that it is not liquid asset, right?

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<v Speaker 2>If you urgently need money, you're going to lose, you're

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<v Speaker 2>going to have to pay some penalty to break your

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<v Speaker 2>fixed deposit. So fixed deposits is, is kept quite separately.

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<v Speaker 2>And then of course, you know, you have your investment

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<v Speaker 2>accounts that are used primarily for your stock trading, for

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<v Speaker 2>your equity trading or your other investment

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<v Speaker 1>needs. What's your take on the multi currency accounts? Where

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<v Speaker 1>do they fall in terms of popularity? I guess in

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<v Speaker 1>terms of, I would say utility

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<v Speaker 2>multi currency accounts, it depends significantly on the individual needs. Now,

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<v Speaker 2>I can talk about my own example. I have lived

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<v Speaker 2>in seven countries.

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<v Speaker 1>That's the dream.

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<v Speaker 2>Now, of course, Singapore is home for me. I'm very

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<v Speaker 2>proud of being here, but that means that I do

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<v Speaker 2>have some financial interest in multiple countries. All right. So

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<v Speaker 2>multi currency account specifically for me is very, very useful

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<v Speaker 2>because I do need to transfer funds into multiple accounts.

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<v Speaker 2>And I love to have a consolidated view of all my,

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<v Speaker 2>all my expenses and all my incomes. Now I do

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<v Speaker 2>some rental incomes from properties which are overseas and I

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<v Speaker 2>would like to keep them in my consolidated account. So

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<v Speaker 2>that is one use case, there could be other use

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<v Speaker 2>cases as well, which means sometimes you may want to

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<v Speaker 2>just park some money in a different foreign exchange account

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<v Speaker 2>because you see that the rates are really good. Like,

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<v Speaker 2>for example, a lot of people are, now we're looking

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<v Speaker 2>at Singapore, Japanese yen or even Singapore Australian dollar Malaysian

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<v Speaker 2>ring it. Right. So it could be a great way

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<v Speaker 2>to make some small trades for yourselves. And the difference

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<v Speaker 2>between trading and a multi currency account is this is

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<v Speaker 2>your own asset. It's sitting with you. You're not speculating

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<v Speaker 2>it on a daily basis.

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<v Speaker 1>You're just parking it in there and watching it move.

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<v Speaker 2>Absolutely. Absolutely. So those utilities now, I do feel that

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<v Speaker 2>there was another utility which is gradually going down, which

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<v Speaker 2>was travel. Yes. And now you have so many more options.

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<v Speaker 2>You have travel cards, you have multi currency, travel cards

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<v Speaker 2>which are kind of

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<v Speaker 2>disrupting the multi currency account. But you know, it depends

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<v Speaker 2>each to yourself. You know, what, what's your spending habit?

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<v Speaker 2>What's your usage habit? There is some utility of travel

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<v Speaker 1>there. That's a great primer. Thanks very much for that.

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<v Speaker 1>So I wanted to go back to history a little bit.

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<v Speaker 1>So back in the day, it's really just a very

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<v Speaker 1>simple bank account to what it is now where there

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<v Speaker 1>are so many different ones. I mean, what's changed or

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<v Speaker 1>what's prompted this emergence of having just so many accounts

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<v Speaker 1>out there.

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<v Speaker 2>Let me say the wealth of Singaporeans. I mean, we are,

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<v Speaker 2>we are very, I mean, it's a real reason, very

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<v Speaker 2>wealthy country, right? And at the same time, so banks

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<v Speaker 2>see us as a very attractive market. Now, I categorize

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<v Speaker 2>banks in four broad categories. So you've got the big

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<v Speaker 2>three Singaporean banks. Then you have the large international banks, right,

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<v Speaker 2>then you have the challenger banks, right. These are banks

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<v Speaker 2>which are regional banks who are trying to make a

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<v Speaker 2>presence in Singapore and actually have seen unprecedented growth, significant

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<v Speaker 2>growth in the recent times. I can think of a

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<v Speaker 2>few actually. And then you have the digital banks. That's right. Right.

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<v Speaker 2>The new new kids on the block. Now, what is

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<v Speaker 2>interesting is each of these are looking to attract a

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<v Speaker 2>different kind of customer, right? Because some of the banks

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<v Speaker 2>like your large Singaporean banks may want to deepen a

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<v Speaker 2>relationship with the customer.

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<v Speaker 2>A digital bank is looking for acquisition, right? A Challenger

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<v Speaker 2>Bank may want to attract you again from an acquisition perspective,

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<v Speaker 2>they want to attract you or they have very, very

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<v Speaker 2>attractive exchange rates between Singapore and their home countries. So

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<v Speaker 2>they're all attracting different types of customers. And that fundamentally

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<v Speaker 2>means that there is

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<v Speaker 2>something great for all of us, irrespective of how much

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<v Speaker 2>money we make, what our age is, what our financial

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<v Speaker 2>status is. There is a great bank account available for

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<v Speaker 2>all of us. All we need to do is make

0:12:17.570 --> 0:12:21.119
<v Speaker 2>sure that we are doing our research, we understand what

0:12:21.130 --> 0:12:24.309
<v Speaker 2>our financial needs are. We're doing our research, we use

0:12:24.320 --> 0:12:25.539
<v Speaker 2>platforms which

0:12:25.719 --> 0:12:29.400
<v Speaker 2>simplify the benefits of all these bank accounts for you

0:12:29.409 --> 0:12:32.659
<v Speaker 2>match your requirements to it and make a decision. So,

0:12:32.669 --> 0:12:34.669
<v Speaker 2>so we're in a very good position actually. Yeah,

0:12:34.679 --> 0:12:37.710
<v Speaker 1>we spot for choice. We're the ultimate buffet table if

0:12:37.719 --> 0:12:40.409
<v Speaker 1>I can put it that way. All right. So what

0:12:40.419 --> 0:12:44.119
<v Speaker 1>are the things that we need to think about when

0:12:44.130 --> 0:12:48.329
<v Speaker 1>it comes to deciding which type of account to open?

0:12:48.510 --> 0:12:52.059
<v Speaker 1>I'm thinking here, the difference between function

0:12:52.349 --> 0:12:53.450
<v Speaker 1>and goal.

0:12:54.179 --> 0:12:57.010
<v Speaker 2>It's a really good question. Now, there are some very

0:12:57.020 --> 0:12:59.020
<v Speaker 2>fundamental things that we should look at when we are

0:12:59.030 --> 0:13:01.580
<v Speaker 2>looking to search for a bank account. The first thing

0:13:01.590 --> 0:13:04.030
<v Speaker 2>is what is the interest rate that we're going to

0:13:04.039 --> 0:13:07.380
<v Speaker 2>earn from it. And especially since the interest rates have

0:13:07.390 --> 0:13:08.630
<v Speaker 2>gone up, there are some

0:13:08.765 --> 0:13:12.385
<v Speaker 2>very attractive offers out there. The second thing is to

0:13:12.395 --> 0:13:16.544
<v Speaker 2>look at fees, right? And not be blindsided because some

0:13:16.554 --> 0:13:20.655
<v Speaker 2>accounts do attract fee if you go below a minimum balance.

0:13:20.994 --> 0:13:24.294
<v Speaker 2>The third one is convenience. Now, convenience can be broken

0:13:24.304 --> 0:13:25.065
<v Speaker 2>down into two.

0:13:25.349 --> 0:13:28.780
<v Speaker 2>The number of atms that the bank has now that

0:13:28.789 --> 0:13:32.500
<v Speaker 2>is becoming increasingly less important for someone like me. And

0:13:32.510 --> 0:13:34.549
<v Speaker 2>I think for most of us since COVID, because now

0:13:34.559 --> 0:13:36.809
<v Speaker 2>we do a lot of digital payments. Having said that

0:13:36.820 --> 0:13:38.330
<v Speaker 2>every once in a while you do need a little

0:13:38.340 --> 0:13:40.250
<v Speaker 2>bit of cash. So you need to make sure that

0:13:40.260 --> 0:13:43.289
<v Speaker 2>the bank that you choose has some ATM coverage. The

0:13:43.299 --> 0:13:47.219
<v Speaker 2>second part of convenience is the digital banking app. How

0:13:47.229 --> 0:13:48.289
<v Speaker 2>easy it is to

0:13:48.299 --> 0:13:49.530
<v Speaker 1>use. It is so crucial.

0:13:49.539 --> 0:13:51.719
<v Speaker 2>This exactly because you have to make

0:13:51.825 --> 0:13:53.625
<v Speaker 2>payments, you have to receive money, you have to check

0:13:53.635 --> 0:13:56.724
<v Speaker 2>your accounts. So how easy it is for you to use.

0:13:56.734 --> 0:14:00.364
<v Speaker 2>And last and definitely not the least is the rewards

0:14:00.375 --> 0:14:02.645
<v Speaker 2>and the gifts or the incentive. I'm

0:14:02.655 --> 0:14:06.454
<v Speaker 1>really curious about this angle here. I mean, obviously it's

0:14:06.465 --> 0:14:09.164
<v Speaker 1>attractive to me as a customer, but what's in it

0:14:09.174 --> 0:14:11.864
<v Speaker 1>for the bank? I mean, what's the mechanism here? Try

0:14:11.875 --> 0:14:15.723
<v Speaker 1>and walk me through this psychology of offering these gifts

0:14:15.734 --> 0:14:18.164
<v Speaker 1>and extra rewards for signing up with them.

0:14:18.679 --> 0:14:21.619
<v Speaker 2>I think it's a way for banks to attract new customers.

0:14:21.789 --> 0:14:25.969
<v Speaker 2>It's as simple as that, right? Gifts are a great

0:14:25.979 --> 0:14:29.619
<v Speaker 2>way to advertise to market a product and it is

0:14:29.630 --> 0:14:33.530
<v Speaker 2>a great incentive for a customer to make a decision. Now,

0:14:33.539 --> 0:14:36.049
<v Speaker 2>I'll tell you in very simplistic form, right? You and

0:14:36.059 --> 0:14:39.500
<v Speaker 2>I are talking about it as friends and we're thinking about, yeah, we,

0:14:39.580 --> 0:14:41.770
<v Speaker 2>you know, we should maybe this account, maybe that account,

0:14:41.780 --> 0:14:44.450
<v Speaker 2>let's do our research. Now, when you see a gift,

0:14:44.469 --> 0:14:46.059
<v Speaker 2>it prompts you to make a decision,

0:14:47.989 --> 0:14:49.820
<v Speaker 2>you stop thinking you actually act

0:14:49.880 --> 0:14:52.450
<v Speaker 1>like, oh, I want that. I'll sign up just to

0:14:52.460 --> 0:14:52.669
<v Speaker 1>get

0:14:52.679 --> 0:14:57.580
<v Speaker 2>that correct. So I don't recommend people to simply pick

0:14:57.590 --> 0:14:59.929
<v Speaker 2>a product because the gift is attractive.

0:14:59.950 --> 0:15:03.020
<v Speaker 1>Yeah, see I wouldn't, I wouldn't either. And I'm trying

0:15:03.030 --> 0:15:06.229
<v Speaker 1>to understand the psychology of the people that do. I mean, is,

0:15:06.239 --> 0:15:08.859
<v Speaker 1>is that what it really is. It's just trying to

0:15:08.869 --> 0:15:11.960
<v Speaker 1>draw the customer to that particular product that may actually

0:15:11.969 --> 0:15:13.619
<v Speaker 1>be inferior perhaps.

0:15:13.909 --> 0:15:15.900
<v Speaker 2>And I don't think so. I don't think that's the

0:15:15.909 --> 0:15:15.969
<v Speaker 2>idea

0:15:16.536 --> 0:15:21.137
<v Speaker 2>the key objective is to make people act, right? I

0:15:21.146 --> 0:15:27.007
<v Speaker 2>think rewards help people make the decision faster and act,

0:15:27.117 --> 0:15:30.836
<v Speaker 2>which means you don't procrastinate your decision, right? So my

0:15:30.846 --> 0:15:34.817
<v Speaker 2>recommendation always is know what your needs are, right? And

0:15:34.827 --> 0:15:36.997
<v Speaker 2>let's go through those, let's say in a bank account,

0:15:37.007 --> 0:15:40.137
<v Speaker 2>what are typically your needs? Your first need is you've

0:15:40.146 --> 0:15:42.367
<v Speaker 2>got a certain amount of deposit that you want to

0:15:42.377 --> 0:15:44.247
<v Speaker 2>park somewhere. The second is

0:15:44.333 --> 0:15:45.133
<v Speaker 2>have your salary.

0:15:45.364 --> 0:15:47.223
<v Speaker 1>Yes, I was going to ask about that. Yeah, that

0:15:47.234 --> 0:15:49.504
<v Speaker 2>should be credited somewhere. So you need an account to

0:15:49.513 --> 0:15:52.133
<v Speaker 2>credit your salary. Third is going to be a credit card,

0:15:52.143 --> 0:15:56.093
<v Speaker 2>you know, you make certain payments. Fourth is bill payments, right?

0:15:56.104 --> 0:15:59.473
<v Speaker 2>You're making utility payments, telco payments, et cetera. Now these

0:15:59.484 --> 0:16:04.073
<v Speaker 2>four things are pretty much table take standard for everyone,

0:16:04.883 --> 0:16:09.754
<v Speaker 2>then comes other products such as home loan, right? Insurance

0:16:10.104 --> 0:16:12.504
<v Speaker 2>and investment accounts. Now

0:16:12.601 --> 0:16:16.260
<v Speaker 2>what banks are doing is it's very easy to understand

0:16:16.460 --> 0:16:20.721
<v Speaker 2>that banks will share with you or incentivize you if

0:16:20.731 --> 0:16:24.301
<v Speaker 2>they make money. Sure, of course, it's simple business which

0:16:24.310 --> 0:16:26.060
<v Speaker 2>means the more money they make from you, the more

0:16:26.070 --> 0:16:27.440
<v Speaker 2>they're willing to incentivize. Yeah, they're

0:16:27.460 --> 0:16:29.270
<v Speaker 1>basically paying for your loyalty.

0:16:29.281 --> 0:16:33.781
<v Speaker 2>Absolutely. So mapping what your needs are. Now, there are banks,

0:16:33.791 --> 0:16:37.971
<v Speaker 2>I can tell you which can give you about 3 3.5%

0:16:38.120 --> 0:16:40.770
<v Speaker 2>of interest on savings account. Six,

0:16:41.148 --> 0:16:44.958
<v Speaker 2>for crediting your salary, making bill payments and spending more

0:16:44.968 --> 0:16:48.067
<v Speaker 2>than $500 on their credit card in one account just

0:16:48.078 --> 0:16:51.888
<v Speaker 2>simply doing that. But you also need to then see,

0:16:51.898 --> 0:16:54.168
<v Speaker 2>is there a catch, it may be banks that don't

0:16:54.177 --> 0:16:57.208
<v Speaker 2>have a very vast branch network or they do not

0:16:57.218 --> 0:17:00.228
<v Speaker 2>have a very vast ATM network. So you may need

0:17:00.237 --> 0:17:03.588
<v Speaker 2>to balance it out. Similarly, if you are someone like

0:17:03.598 --> 0:17:06.378
<v Speaker 2>me who's in my late forties, I've got a family,

0:17:06.387 --> 0:17:09.047
<v Speaker 2>I've got kids. So if my needs are more complicated

0:17:09.525 --> 0:17:13.004
<v Speaker 2>and my needs include pretty much all seven aspects I

0:17:13.015 --> 0:17:16.555
<v Speaker 2>spoke about right, which adds home loan, my mortgage, my

0:17:16.564 --> 0:17:21.515
<v Speaker 2>investment account, my insurance needs and hence more traditional banks

0:17:21.525 --> 0:17:26.524
<v Speaker 2>actually incentivize very well. If you are a wholesome customer

0:17:26.535 --> 0:17:29.294
<v Speaker 2>where you're using all the services or bits and pieces

0:17:29.305 --> 0:17:31.625
<v Speaker 2>of all the services and there are savings accounts that

0:17:31.635 --> 0:17:33.194
<v Speaker 2>can give you up to 7%.

0:17:33.405 --> 0:17:35.744
<v Speaker 1>You can obviously opt not to do that right to

0:17:35.755 --> 0:17:37.284
<v Speaker 1>stay within the same ecosystem.

0:17:37.511 --> 0:17:39.942
<v Speaker 1>Is there something to be said about the benefit of

0:17:39.952 --> 0:17:42.342
<v Speaker 1>going to different banks for different needs? So for example,

0:17:42.352 --> 0:17:45.972
<v Speaker 1>my salary is credited into one account with one bank

0:17:45.982 --> 0:17:48.322
<v Speaker 1>and then my investment account is with another bank and

0:17:48.332 --> 0:17:50.120
<v Speaker 1>so on and so forth. Is there any value to

0:17:50.131 --> 0:17:50.420
<v Speaker 1>that as

0:17:50.432 --> 0:17:55.332
<v Speaker 2>well? 100%? And it all comes down to what incentives

0:17:55.342 --> 0:17:58.342
<v Speaker 2>the banks are actually giving away to give you a very,

0:17:58.352 --> 0:18:02.852
<v Speaker 2>very simple example. There are banks which are simply incentivizing

0:18:02.862 --> 0:18:05.572
<v Speaker 2>you for putting their money in the savings account and

0:18:05.667 --> 0:18:08.318
<v Speaker 2>they don't expect you to transact. They, they don't expect

0:18:08.328 --> 0:18:11.058
<v Speaker 2>you to put your salary credits on it, but simply

0:18:11.068 --> 0:18:14.548
<v Speaker 2>incentivize you on the quantum of money that you're actually

0:18:14.558 --> 0:18:18.558
<v Speaker 2>putting in right now. That is a great account for

0:18:18.568 --> 0:18:21.008
<v Speaker 2>me as a savings account. I was just thinking that

0:18:21.338 --> 0:18:23.848
<v Speaker 2>I don't want to touch that money. It's my emergency fund.

0:18:24.138 --> 0:18:27.088
<v Speaker 2>I don't want to transact. Why wouldn't I put it

0:18:27.098 --> 0:18:28.667
<v Speaker 2>in a bank where I can earn a little bit

0:18:28.678 --> 0:18:31.889
<v Speaker 2>of interest rather than in the consolidated bank, which is

0:18:31.898 --> 0:18:33.609
<v Speaker 2>not incentivizing, correct.

0:18:33.936 --> 0:18:37.836
<v Speaker 2>So this is where spending a little bit of time

0:18:37.855 --> 0:18:42.345
<v Speaker 2>on these platforms, learning about the options can actually save

0:18:42.355 --> 0:18:45.595
<v Speaker 2>you a lot of money and don't forget this is 100%

0:18:45.605 --> 0:18:45.906
<v Speaker 2>risk

0:18:45.916 --> 0:18:48.875
<v Speaker 1>free. Yeah, and it's not just saving you money, it's

0:18:48.885 --> 0:18:52.755
<v Speaker 1>making you money in some instance. Indeed. Yeah. Ok. So

0:18:52.765 --> 0:18:54.845
<v Speaker 1>you've talked about the fees and charges that need to

0:18:54.855 --> 0:18:57.095
<v Speaker 1>be aware of. Can we expand a little bit more

0:18:57.105 --> 0:18:58.875
<v Speaker 1>on that? What are the kinds of charges that we

0:18:58.885 --> 0:19:01.025
<v Speaker 1>need to look out for when we're considering and shopping

0:19:01.036 --> 0:19:02.115
<v Speaker 1>around for a bank account?

0:19:02.510 --> 0:19:07.530
<v Speaker 2>The most fundamental and basic one is account fee. Now

0:19:07.540 --> 0:19:10.479
<v Speaker 2>most banks you would see will waive off the account

0:19:10.489 --> 0:19:15.569
<v Speaker 2>fee unless your minimum balances drop under a certain level.

0:19:15.800 --> 0:19:19.969
<v Speaker 2>So you need to be very well aware of that. Right.

0:19:20.160 --> 0:19:23.560
<v Speaker 2>So that is most basic, the other fees that comes

0:19:23.569 --> 0:19:26.319
<v Speaker 2>in and I'll move more into the wealth accounts,

0:19:26.511 --> 0:19:31.171
<v Speaker 2>priority banking accounts. There is a number of fees right.

0:19:31.261 --> 0:19:35.011
<v Speaker 2>There will be an account management fee. There could be

0:19:35.021 --> 0:19:39.291
<v Speaker 2>fees on buying and selling of securities, there'll be fee

0:19:39.302 --> 0:19:44.361
<v Speaker 2>on foreign exchange transactions, um and conversions. Now, one of

0:19:44.371 --> 0:19:47.822
<v Speaker 2>the things that I've often seen is that when people

0:19:47.832 --> 0:19:50.371
<v Speaker 2>go for investment accounts, they do

0:19:50.513 --> 0:19:55.034
<v Speaker 2>don't necessarily understand that fee structure well enough because it

0:19:55.042 --> 0:19:57.943
<v Speaker 2>comes in that link that comes along with your account,

0:19:58.042 --> 0:19:58.254
<v Speaker 2>the

0:19:58.484 --> 0:20:00.413
<v Speaker 1>unsubscribe link it all the way at the bottom, it's

0:20:00.423 --> 0:20:02.904
<v Speaker 1>buried and then you have to find what language it's

0:20:02.913 --> 0:20:03.394
<v Speaker 1>written in.

0:20:03.404 --> 0:20:07.053
<v Speaker 2>Right? Indeed, indeed. And that's why again, using platforms that

0:20:07.063 --> 0:20:10.173
<v Speaker 2>are supposed to help you with this, the platforms that

0:20:10.183 --> 0:20:13.853
<v Speaker 2>are helping you simplify the understanding of that fee. But

0:20:13.864 --> 0:20:14.394
<v Speaker 2>one of the simple

0:20:14.515 --> 0:20:16.156
<v Speaker 2>things I'd say is call up the bank and ask

0:20:16.166 --> 0:20:18.806
<v Speaker 2>them very clearly. And and they will tell you what

0:20:18.816 --> 0:20:21.355
<v Speaker 2>are all the fees that I'm paying and compare those

0:20:21.365 --> 0:20:25.055
<v Speaker 2>fees as well. Now, less crucial in a savings account

0:20:25.066 --> 0:20:27.776
<v Speaker 2>because in savings accounts are very simple, very standard as well,

0:20:27.786 --> 0:20:31.025
<v Speaker 2>very standard, very simple, but definitely very crucial when you

0:20:31.036 --> 0:20:32.505
<v Speaker 2>go into wealth accounts or investment

0:20:32.515 --> 0:20:35.555
<v Speaker 1>accounts. Ok. That's a very good reminder actually, for us

0:20:35.566 --> 0:20:38.406
<v Speaker 1>to really ask the right questions and not just blindly

0:20:38.517 --> 0:20:41.017
<v Speaker 1>sign up on the dotted line. So a big reason

0:20:41.027 --> 0:20:43.177
<v Speaker 1>a lot of my peers tend to choose a particular

0:20:43.186 --> 0:20:45.797
<v Speaker 1>bank is to open an account that has nothing to

0:20:45.807 --> 0:20:47.807
<v Speaker 1>do with finances. And we touched a little bit on

0:20:47.817 --> 0:20:52.637
<v Speaker 1>this earlier and that's convenience. My question is, how big

0:20:52.647 --> 0:20:55.677
<v Speaker 1>of a factor is this when it comes to choosing

0:20:55.686 --> 0:20:59.218
<v Speaker 1>an account? How important is this consideration? You know, having

0:20:59.317 --> 0:21:02.317
<v Speaker 1>the range of services, the online access, et cetera?

0:21:02.828 --> 0:21:04.978
<v Speaker 2>I think it's very critical, right? I think it's very

0:21:04.988 --> 0:21:06.957
<v Speaker 2>critical in today's world because

0:21:07.520 --> 0:21:11.430
<v Speaker 2>we do need to remind ourselves that there is a

0:21:11.439 --> 0:21:15.829
<v Speaker 2>functional need we need to fulfill with our banks, right?

0:21:15.959 --> 0:21:20.010
<v Speaker 2>There is an everyday need that everyday need of making payments,

0:21:20.020 --> 0:21:24.630
<v Speaker 2>that everyday need of receiving payments of splitting bills with

0:21:24.640 --> 0:21:29.339
<v Speaker 2>friends of needing cash to make emergency payments. I think

0:21:29.349 --> 0:21:33.790
<v Speaker 2>convenience plays a very, very crucial part where it comes

0:21:33.800 --> 0:21:35.669
<v Speaker 2>down to again is understanding

0:21:36.656 --> 0:21:42.926
<v Speaker 2>that how are you splitting between convenience and return? Exactly right.

0:21:43.086 --> 0:21:45.865
<v Speaker 2>And that's where I would go back to splitting my

0:21:45.875 --> 0:21:49.244
<v Speaker 2>money into multiple accounts to say there are accounts which

0:21:49.255 --> 0:21:52.586
<v Speaker 2>are paying me a higher return, but I have to

0:21:52.595 --> 0:21:56.826
<v Speaker 2>sacrifice convenience. I'm going to put in my emergency funds there.

0:21:56.836 --> 0:21:59.245
<v Speaker 2>I'm not going to put in my daily usage funds.

0:21:59.255 --> 0:22:01.946
<v Speaker 2>But if for my current account usage for my daily

0:22:01.955 --> 0:22:03.984
<v Speaker 2>usage convenience does play a

0:22:04.082 --> 0:22:06.562
<v Speaker 2>critical part. So one of the things that I would

0:22:06.571 --> 0:22:08.891
<v Speaker 2>do because I look at my bank accounts on an

0:22:08.901 --> 0:22:11.342
<v Speaker 2>annual basis. Right. I would review and I will see

0:22:11.352 --> 0:22:13.061
<v Speaker 2>whether I have the right accounts. Am I making the

0:22:13.071 --> 0:22:16.802
<v Speaker 2>best decisions? And I would open the account? I would

0:22:16.811 --> 0:22:21.381
<v Speaker 2>try out the online banking. Right. And the convenience factor,

0:22:21.391 --> 0:22:24.581
<v Speaker 2>especially around how easy it is for me to transfer

0:22:24.592 --> 0:22:27.071
<v Speaker 2>funds in and out of the banks, how intuitive it

0:22:27.082 --> 0:22:29.982
<v Speaker 2>is for me. And I have had instances where I

0:22:29.991 --> 0:22:32.351
<v Speaker 2>didn't like the online banking and I actually canceled

0:22:32.517 --> 0:22:34.767
<v Speaker 2>my account and I and I called up the bank

0:22:34.777 --> 0:22:36.537
<v Speaker 2>and I told them I said, look, the only reason

0:22:36.547 --> 0:22:38.988
<v Speaker 2>I'm canceling is I actually don't like the interface. I

0:22:38.998 --> 0:22:41.937
<v Speaker 2>don't find it useful for me and hence, I don't

0:22:41.946 --> 0:22:43.157
<v Speaker 2>think it serves my purpose.

0:22:43.167 --> 0:22:46.157
<v Speaker 1>Wow. So you have actually canceled accounts because you just

0:22:46.167 --> 0:22:49.858
<v Speaker 1>did not like the way it worked. I think that's

0:22:49.868 --> 0:22:53.598
<v Speaker 1>a valid reason to leave the bank in that respect.

0:22:53.608 --> 0:22:57.387
<v Speaker 1>And along the same vein then is the reputation of

0:22:57.397 --> 0:23:00.598
<v Speaker 1>the bank equally important here because I'm thinking about

0:23:00.754 --> 0:23:04.234
<v Speaker 1>the emergence of digital banks, right? With the emergence of

0:23:04.244 --> 0:23:08.484
<v Speaker 1>digital options. Now, I'm thinking about the reputation of a

0:23:08.494 --> 0:23:11.754
<v Speaker 1>bank and how credible and crucial it is when making

0:23:11.763 --> 0:23:15.683
<v Speaker 1>that decision because I'm not just putting in $50 100 dollars,

0:23:15.713 --> 0:23:19.244
<v Speaker 1>$1000 in there. I'm talking about copious amounts of money.

0:23:19.273 --> 0:23:19.353
<v Speaker 1>I

0:23:19.923 --> 0:23:24.053
<v Speaker 2>think in that aspect we are quite fortunate that the

0:23:24.063 --> 0:23:28.274
<v Speaker 2>MA S as a regulator is very, very stringent, right?

0:23:28.504 --> 0:23:29.013
<v Speaker 2>And

0:23:29.270 --> 0:23:32.750
<v Speaker 2>it is one of the best regulators across the world.

0:23:32.949 --> 0:23:35.939
<v Speaker 2>So I think two things there, one, the very fact

0:23:35.949 --> 0:23:36.369
<v Speaker 2>that

0:23:36.729 --> 0:23:41.439
<v Speaker 2>these financial institutions are licensed by MA S gives us

0:23:41.449 --> 0:23:44.550
<v Speaker 2>a lot of credibility. So personally, for me, I don't

0:23:44.560 --> 0:23:48.810
<v Speaker 2>feel that my money is at risk. Right. Secondly, the

0:23:48.819 --> 0:23:51.760
<v Speaker 2>ST IC, as I mentioned before, that all our money

0:23:51.770 --> 0:23:56.209
<v Speaker 2>is guaranteed up to $75,000 or, or $100,000. Uh from

0:23:56.219 --> 0:23:58.650
<v Speaker 2>first of April, I think that is a reasonable amount

0:23:58.660 --> 0:24:03.979
<v Speaker 2>of insurance. Now, while we have seen big banks collapse in,

0:24:03.989 --> 0:24:05.829
<v Speaker 2>in the US, we saw in Europe

0:24:06.199 --> 0:24:10.399
<v Speaker 2>in Switzerland recently, while I don't expect any of that

0:24:10.410 --> 0:24:13.449
<v Speaker 2>such thing to happen in Singapore or actually in most

0:24:13.459 --> 0:24:17.390
<v Speaker 2>parts of Asia where banking systems are pretty advanced. But

0:24:17.400 --> 0:24:19.530
<v Speaker 2>I think it gives me a lot of credibility that

0:24:19.540 --> 0:24:22.560
<v Speaker 2>MA s is very stringent. It's very stringent in giving

0:24:22.569 --> 0:24:27.060
<v Speaker 2>digital banking licenses. It's very stringent in the ongoing compliance

0:24:27.069 --> 0:24:30.229
<v Speaker 2>and regulation that everybody has to deal with and abide

0:24:30.239 --> 0:24:32.968
<v Speaker 2>by and that gives us a lot of confidence. So

0:24:32.979 --> 0:24:34.920
<v Speaker 2>I think we can be not careless,

0:24:35.150 --> 0:24:38.199
<v Speaker 2>but absolutely go for the features and I have a

0:24:38.209 --> 0:24:39.260
<v Speaker 2>lot of trust in the system.

0:24:39.270 --> 0:24:41.319
<v Speaker 1>You know, you're right, you're right in saying that by

0:24:41.329 --> 0:24:43.929
<v Speaker 1>virtue of the fact that it's very stringent rules and

0:24:43.939 --> 0:24:48.030
<v Speaker 1>regulations to manage any risk to customers. It really makes

0:24:48.040 --> 0:24:50.930
<v Speaker 1>us spoiled for choice. Like we have the we have

0:24:50.939 --> 0:24:54.449
<v Speaker 1>the opportunity to for the lack of a better description

0:24:54.469 --> 0:24:58.449
<v Speaker 1>play around and experiment with different types of accounts including

0:24:58.459 --> 0:25:01.329
<v Speaker 1>digital banks. So my final question then to you is

0:25:01.339 --> 0:25:04.188
<v Speaker 1>while we're on the digital vein here,

0:25:04.650 --> 0:25:08.310
<v Speaker 1>is there a need then for digital wallets and investment

0:25:08.319 --> 0:25:11.209
<v Speaker 1>accounts and platforms like stash or sci or and da

0:25:11.920 --> 0:25:16.270
<v Speaker 1>when banks these days have offered the very same functions,

0:25:17.010 --> 0:25:17.680
<v Speaker 1>do we need one?

0:25:17.689 --> 0:25:22.030
<v Speaker 2>Then I would always say that we always need more products, right?

0:25:22.040 --> 0:25:23.790
<v Speaker 2>Why not? Why not?

0:25:24.219 --> 0:25:28.879
<v Speaker 2>Right. Because as consumers, we should have more choices, the

0:25:28.890 --> 0:25:32.390
<v Speaker 2>more choices we have the better decisions we can make.

0:25:32.479 --> 0:25:36.079
<v Speaker 2>So I welcome competition. I think competition is great. It

0:25:36.089 --> 0:25:40.280
<v Speaker 2>is healthy. Let's not forget that a lot of traditional

0:25:40.290 --> 0:25:42.119
<v Speaker 2>banks have now

0:25:42.810 --> 0:25:47.869
<v Speaker 2>improve their platforms because of the challenges, right?

0:25:47.969 --> 0:25:48.760
<v Speaker 1>That's the way to look at

0:25:48.770 --> 0:25:51.209
<v Speaker 2>it. Yeah, I mean, for years they were dominant. I mean,

0:25:51.219 --> 0:25:54.438
<v Speaker 2>I don't know, refresh my memory, but biggest breakthrough in

0:25:54.449 --> 0:25:59.170
<v Speaker 2>technology in banking before the digital banks was what? ATM

0:26:00.010 --> 0:26:03.010
<v Speaker 1>Exactly. And then when digital banking came on our phones

0:26:03.020 --> 0:26:05.589
<v Speaker 1>like wow, I can do this on my phone now. Correct?

0:26:05.599 --> 0:26:08.500
<v Speaker 1>And then all these other options came up. All these

0:26:08.510 --> 0:26:12.750
<v Speaker 1>other functions were introduced by competitors, as you said, and

0:26:12.760 --> 0:26:14.800
<v Speaker 1>now they are giving the big banks a run for

0:26:14.810 --> 0:26:15.270
<v Speaker 1>their money.

0:26:15.569 --> 0:26:17.869
<v Speaker 2>And I think as a consumer, I love it as

0:26:17.880 --> 0:26:21.109
<v Speaker 2>a business owner. I love it because I want that

0:26:21.119 --> 0:26:25.890
<v Speaker 2>innovation to continue this will push the innovators to innovate

0:26:25.900 --> 0:26:29.459
<v Speaker 2>even further, which will push the traditional banks to follow

0:26:29.469 --> 0:26:32.869
<v Speaker 2>suit and maybe even try to beat them in some aspect.

0:26:32.880 --> 0:26:33.349
<v Speaker 2>So why

0:26:33.359 --> 0:26:35.550
<v Speaker 1>not? But don't you think though that it will lead

0:26:35.560 --> 0:26:38.569
<v Speaker 1>to option paralysis for consumers?

0:26:38.579 --> 0:26:40.900
<v Speaker 2>Well, that's where we come in. That's where businesses like

0:26:40.910 --> 0:26:42.540
<v Speaker 2>ours really

0:26:42.635 --> 0:26:47.694
<v Speaker 2>into picture because our job is to make financial decisions

0:26:47.704 --> 0:26:51.814
<v Speaker 2>easier for people to see through all the complexity and

0:26:51.824 --> 0:26:56.135
<v Speaker 2>help people make decisions based on their specific needs. So

0:26:56.145 --> 0:26:59.295
<v Speaker 2>I think as long as platforms like these exist that

0:26:59.305 --> 0:27:03.704
<v Speaker 2>can help people make decisions, the choices are good. All right.

0:27:03.714 --> 0:27:06.125
<v Speaker 1>And that's exactly what you've come on the Money Talks

0:27:06.135 --> 0:27:07.954
<v Speaker 1>podcast to do and you've done a very good job

0:27:07.964 --> 0:27:09.625
<v Speaker 1>of it. I might add Prashant,

0:27:09.859 --> 0:27:12.410
<v Speaker 1>we're so glad to be able to have you break

0:27:12.420 --> 0:27:14.469
<v Speaker 1>this down for us. Thank you so much for coming

0:27:14.479 --> 0:27:15.900
<v Speaker 1>on the Money Talks podcast. It's been

0:27:15.920 --> 0:27:16.819
<v Speaker 2>my pleasure. Thank

0:27:16.869 --> 0:27:19.359
<v Speaker 1>you. I hope you had fun. Thanks a big thank

0:27:19.369 --> 0:27:22.160
<v Speaker 1>you to you too. Listener. If you liked this episode,

0:27:22.170 --> 0:27:25.010
<v Speaker 1>you know, show us, leave us a comment or a

0:27:25.114 --> 0:27:28.014
<v Speaker 1>dating on wherever you get your podcasts. Well, if you

0:27:28.025 --> 0:27:30.204
<v Speaker 1>want to find us in case you don't know, we're

0:27:30.214 --> 0:27:34.135
<v Speaker 1>streaming on Apple podcasts and Spotify as well as youtube

0:27:34.145 --> 0:27:37.185
<v Speaker 1>for Money Talks. The team is Joanne Chan Tiffany Ang

0:27:37.265 --> 0:27:40.114
<v Speaker 1>Christina Roberts win. I'm Andrea Heng.