1 00:00:00,960 --> 00:00:02,880 Speaker 1: And this is the second Friday in a row that 2 00:00:02,920 --> 00:00:05,600 Speaker 1: I'm going to be talking about the power of transforming 3 00:00:05,640 --> 00:00:07,960 Speaker 1: a smile. Last week it was in the context of 4 00:00:08,039 --> 00:00:12,639 Speaker 1: left palette surgeries as we celebrated a milestone for Operation Smile. Today, 5 00:00:12,680 --> 00:00:15,200 Speaker 1: it's a much more personally connected story, if I can 6 00:00:15,240 --> 00:00:16,880 Speaker 1: put it that way, because we want to talk to 7 00:00:16,920 --> 00:00:19,759 Speaker 1: you about the transformation of the smile of a Cape 8 00:00:19,760 --> 00:00:22,360 Speaker 1: Talk listener, and I can tell you it is a 9 00:00:22,400 --> 00:00:24,840 Speaker 1: transformation because she hasn't stop smiling since she walked into 10 00:00:24,880 --> 00:00:28,000 Speaker 1: the studio about ten minutes ago. And it's a really 11 00:00:28,040 --> 00:00:31,560 Speaker 1: lovely story that proves that there is power in a 12 00:00:31,600 --> 00:00:35,080 Speaker 1: smile beyond the sort of obvious, if I can put 13 00:00:35,120 --> 00:00:37,479 Speaker 1: it that way. Here's the context for this conversation. In 14 00:00:37,520 --> 00:00:39,800 Speaker 1: October of last year, you might recall we had a 15 00:00:39,840 --> 00:00:43,200 Speaker 1: conversation with oral hygienist Emma King on World Smile Day 16 00:00:43,440 --> 00:00:45,320 Speaker 1: and she joined me in studio for this very health 17 00:00:45,360 --> 00:00:50,080 Speaker 1: segment talking about oral hygiene and various aspects thereof. And 18 00:00:50,320 --> 00:00:53,600 Speaker 1: during that conversation, we received a call from a listener, Carolyn, 19 00:00:53,680 --> 00:00:56,160 Speaker 1: telling us how self conscious she was about her own 20 00:00:56,200 --> 00:01:01,200 Speaker 1: smile because of a prominent discolored tooth, and Emma very 21 00:01:01,200 --> 00:01:04,080 Speaker 1: generously offered to help there and then, and we connected 22 00:01:04,120 --> 00:01:06,480 Speaker 1: them off air after the show. And I have to 23 00:01:06,480 --> 00:01:09,319 Speaker 1: confess I hadn't thought about it again that interaction until 24 00:01:09,360 --> 00:01:12,520 Speaker 1: I received an email from Carolyn saying, I have to 25 00:01:12,560 --> 00:01:14,520 Speaker 1: tell you how much it has meant to me what 26 00:01:14,600 --> 00:01:18,000 Speaker 1: has happened in the aftermath of that conversation, And I said, 27 00:01:18,000 --> 00:01:19,520 Speaker 1: to you know what, don't just tell me, come in 28 00:01:19,560 --> 00:01:21,920 Speaker 1: and tell the whole audience, because it's such a beautiful story. 29 00:01:21,920 --> 00:01:24,160 Speaker 1: It's already worth a follow up. So it's a welcome 30 00:01:24,200 --> 00:01:26,679 Speaker 1: back to our hygienist, Emma King, who, let me remind you, 31 00:01:26,800 --> 00:01:30,160 Speaker 1: is the general manager at Baltimore International, who distribute oral 32 00:01:30,200 --> 00:01:32,440 Speaker 1: care devices. And it's lovely to have you with us again, Emma. 33 00:01:32,480 --> 00:01:35,360 Speaker 1: It's lovely to be here, and particularly lovely to welcome 34 00:01:35,400 --> 00:01:39,320 Speaker 1: Carolyn Pringle to the studio, who got this ball rolling. Carolyn, welcome. 35 00:01:39,560 --> 00:01:42,040 Speaker 1: Tell us about the story of the problem tooth. When 36 00:01:42,040 --> 00:01:43,880 Speaker 1: did it become a problem? Was it something you'd always 37 00:01:43,920 --> 00:01:44,280 Speaker 1: left No? 38 00:01:44,440 --> 00:01:47,040 Speaker 2: I actually was counting the years on my way here. 39 00:01:47,360 --> 00:01:49,400 Speaker 2: Only about twenty eight years ago. I was riding on 40 00:01:49,440 --> 00:01:53,200 Speaker 2: a puhie or a scooter in Stellenbosch where I was 41 00:01:53,240 --> 00:01:55,720 Speaker 2: a student, and my brakes failed and I ended up 42 00:01:55,720 --> 00:01:59,800 Speaker 2: going into the car in front of me and flicked 43 00:01:59,800 --> 00:02:03,120 Speaker 2: my bottom tooth forwards. It was pretty gross, so I 44 00:02:03,160 --> 00:02:04,960 Speaker 2: won't go into detail, but I went the dentist. He 45 00:02:05,000 --> 00:02:08,880 Speaker 2: put it back and my tooth was sensitive for twenty 46 00:02:08,919 --> 00:02:12,680 Speaker 2: odd years. Then about ten years ago, I started feeling 47 00:02:13,040 --> 00:02:15,600 Speaker 2: that I was losing sensitivity, and my dentist at the 48 00:02:15,600 --> 00:02:19,079 Speaker 2: time suggested, you know, kept monitoring it and realized that 49 00:02:19,120 --> 00:02:23,400 Speaker 2: it was slowly dying, and so he decided to do 50 00:02:23,520 --> 00:02:26,560 Speaker 2: root canal, went in through the back. It's the front, 51 00:02:26,919 --> 00:02:31,200 Speaker 2: lower tooth, and I do smile a lot, so yeah, 52 00:02:31,240 --> 00:02:32,640 Speaker 2: so he went through the back of the tooth, did 53 00:02:32,720 --> 00:02:35,480 Speaker 2: root canal. Everything was fine, and then I noticed a 54 00:02:35,520 --> 00:02:37,519 Speaker 2: few months after, as it's starting to go a but gray. 55 00:02:39,400 --> 00:02:43,400 Speaker 2: It was like halfway gray discolored. But with my I've 56 00:02:43,400 --> 00:02:46,400 Speaker 2: got biggish top teeth, so when I smile you can 57 00:02:46,440 --> 00:02:49,480 Speaker 2: clearly see the difference with my black tooth sticking out. 58 00:02:49,520 --> 00:02:52,520 Speaker 2: I look like alfredy Newman from Mad magazine in my 59 00:02:52,560 --> 00:02:55,800 Speaker 2: own opinion. But I was very self conscious and I 60 00:02:55,840 --> 00:02:58,880 Speaker 2: remember being in groups and smiling and feeling like I 61 00:02:58,880 --> 00:03:01,440 Speaker 2: had to keep my mouth closed because you might be 62 00:03:01,440 --> 00:03:05,720 Speaker 2: able to see my bottom tooth. Yeah, and then I overheard. 63 00:03:05,720 --> 00:03:07,720 Speaker 2: I was driving and I overheard the conversation that you 64 00:03:07,760 --> 00:03:10,760 Speaker 2: were having with Emma and asked, is it possible to 65 00:03:10,800 --> 00:03:16,120 Speaker 2: actually do something about this blackened tooth? And she very 66 00:03:16,200 --> 00:03:19,200 Speaker 2: kindly offered to treat me. She said she's done the 67 00:03:19,240 --> 00:03:21,799 Speaker 2: same treatment treatment with Hershel Gibbs, who also had a 68 00:03:22,560 --> 00:03:26,800 Speaker 2: tooth that was injured. You know, the dentist had said 69 00:03:26,800 --> 00:03:29,239 Speaker 2: that what they could do is do another root canal 70 00:03:29,400 --> 00:03:32,680 Speaker 2: and replace it with lighter I don't know how it works. 71 00:03:32,760 --> 00:03:36,800 Speaker 2: Lighter material or do bleaching from the inside, which is invasive. 72 00:03:36,880 --> 00:03:38,880 Speaker 2: And I wasn't prepared to do that because the first 73 00:03:38,960 --> 00:03:42,000 Speaker 2: rout canal wasn't fun. But yo, Emma said that she 74 00:03:42,040 --> 00:03:46,600 Speaker 2: could help me, and I visited her every odd week. 75 00:03:47,240 --> 00:03:51,360 Speaker 2: She did treatments on me, gave me a trays to 76 00:03:51,440 --> 00:03:55,640 Speaker 2: put this gel on at home. But within the first 77 00:03:55,640 --> 00:03:59,080 Speaker 2: treatment I could see a difference. Within my second treatment, 78 00:03:59,280 --> 00:04:02,920 Speaker 2: I was busy spamming my family with comparison shots, showing 79 00:04:02,960 --> 00:04:05,560 Speaker 2: them where my tooth had been and where it was now. 80 00:04:06,400 --> 00:04:08,160 Speaker 2: It just kept on getting better. I think we had 81 00:04:08,200 --> 00:04:12,600 Speaker 2: three or four treatments, not even and I continued putting 82 00:04:12,600 --> 00:04:15,320 Speaker 2: the trays of the gel on at home. It was 83 00:04:15,360 --> 00:04:18,760 Speaker 2: so an invasive, but she did all my teeth, so 84 00:04:18,760 --> 00:04:19,680 Speaker 2: all my teeth were white. 85 00:04:19,720 --> 00:04:20,000 Speaker 3: But the. 86 00:04:21,480 --> 00:04:24,080 Speaker 2: Main problem that I had was with this one lower tooth. 87 00:04:24,600 --> 00:04:27,039 Speaker 2: And it's as you've seen from when I showed you, 88 00:04:27,760 --> 00:04:29,600 Speaker 2: my tooth is fine, it's looking great. 89 00:04:30,200 --> 00:04:33,160 Speaker 1: It is. It's absolutely remarkable and ever, particularly what you've 90 00:04:33,200 --> 00:04:34,800 Speaker 1: just said, you were treating all of your teeth, but 91 00:04:34,839 --> 00:04:39,520 Speaker 1: that one in particular is so obviously much better. Tell 92 00:04:39,600 --> 00:04:41,920 Speaker 1: us what you did for Carolyn before I ask if 93 00:04:41,920 --> 00:04:44,360 Speaker 1: you follow up questions about the impact it's had on her. 94 00:04:44,800 --> 00:04:47,919 Speaker 1: Just firstly, were you able to pinpoint exactly what was 95 00:04:47,920 --> 00:04:49,560 Speaker 1: going on to cause the tooth to go gray? 96 00:04:49,880 --> 00:04:51,760 Speaker 3: So it's just the fact that the tooth has had 97 00:04:51,760 --> 00:04:54,920 Speaker 3: a trauma Upton, there's a bit of residual blood or 98 00:04:54,960 --> 00:04:58,760 Speaker 3: there's just some injury inside the tooth. And it's like 99 00:04:58,920 --> 00:05:02,279 Speaker 3: thinking about it's something that it's very stubborn stain. It's 100 00:05:02,360 --> 00:05:04,600 Speaker 3: like an eighty kilo weight loss. So it's not something 101 00:05:04,640 --> 00:05:06,960 Speaker 3: you just plug and play and eat donuts the next day. 102 00:05:07,320 --> 00:05:10,240 Speaker 3: You know. It's something that's slow and long and gradual 103 00:05:10,320 --> 00:05:12,920 Speaker 3: and that where you can slowly break down those stubborn stains. 104 00:05:12,960 --> 00:05:15,560 Speaker 3: So I decided to combine it with a little bit 105 00:05:15,600 --> 00:05:18,640 Speaker 3: of en chair so at least, you know, once anyone 106 00:05:18,680 --> 00:05:21,280 Speaker 3: walks up, they see some kind of a result instantly. 107 00:05:21,800 --> 00:05:23,919 Speaker 3: But the only way to secure that result is to 108 00:05:24,000 --> 00:05:27,760 Speaker 3: continue slowly at home, and that's what we did. So 109 00:05:27,839 --> 00:05:30,520 Speaker 3: I did a little bit, Carolyn, went home, did a 110 00:05:30,560 --> 00:05:33,320 Speaker 3: bit more slowly at home, then came back and saw 111 00:05:33,360 --> 00:05:35,839 Speaker 3: me again, and each time there was a remarkable difference. 112 00:05:36,279 --> 00:05:38,920 Speaker 3: And that's really the only way to tackle something like that. 113 00:05:38,520 --> 00:05:40,279 Speaker 3: That's a stubborn stain. 114 00:05:40,560 --> 00:05:43,279 Speaker 1: Makes pearly whites whiter. I mean it sounds like a 115 00:05:43,400 --> 00:05:46,240 Speaker 1: washing machine commercial, doesn't it, But I mean it is. 116 00:05:46,279 --> 00:05:49,479 Speaker 1: It's incredible the difference that it was achieved. And I 117 00:05:49,480 --> 00:05:52,960 Speaker 1: mean this is six months after this conversation started. It 118 00:05:53,000 --> 00:05:56,000 Speaker 1: looks like you've never had an issue on that too, Carolyn. 119 00:05:56,040 --> 00:05:58,240 Speaker 1: I mean, the look is one thing, but in your 120 00:05:58,240 --> 00:06:00,279 Speaker 1: mail to me, you said it's meant much more than that. 121 00:06:00,320 --> 00:06:03,360 Speaker 1: How has it impacted your confidence and how you show up. 122 00:06:03,320 --> 00:06:05,680 Speaker 2: In the world. Well, yeah, as I said, I am 123 00:06:05,760 --> 00:06:10,080 Speaker 2: quite a smiley person. I work with people, so I 124 00:06:10,160 --> 00:06:13,640 Speaker 2: need to also show that friendliness to people, but I'm 125 00:06:13,720 --> 00:06:17,440 Speaker 2: naturally I'm naturally I like to think friendly, but I 126 00:06:17,440 --> 00:06:20,479 Speaker 2: do smile a lot. And I found that I was 127 00:06:20,680 --> 00:06:23,240 Speaker 2: like maneuvering my bottom lip to cover my tooth and 128 00:06:23,279 --> 00:06:27,200 Speaker 2: it looks disingenuous and probably looks a bit odd as well, 129 00:06:28,200 --> 00:06:31,320 Speaker 2: but yeah, it was. It really did. It made you know, 130 00:06:31,360 --> 00:06:34,599 Speaker 2: it makes it makes you kind of socially anxious in 131 00:06:34,640 --> 00:06:38,039 Speaker 2: those situations. So it really did make a difference to 132 00:06:38,080 --> 00:06:38,880 Speaker 2: my self esteem. 133 00:06:39,480 --> 00:06:41,080 Speaker 1: I mean, you mentioned herschel gives that. I don't want 134 00:06:41,080 --> 00:06:43,760 Speaker 1: to ask you to give away patient confidentiality stuff here, Emma, 135 00:06:43,800 --> 00:06:45,680 Speaker 1: but I mean I'm thinking for somebody in the spotlight 136 00:06:45,880 --> 00:06:49,360 Speaker 1: light as a professional sportsman would be, and as you've said, 137 00:06:49,400 --> 00:06:51,520 Speaker 1: like as you are in a public front facing role, 138 00:06:52,080 --> 00:06:56,760 Speaker 1: that loss of confidence and loss of security in the 139 00:06:56,800 --> 00:06:59,760 Speaker 1: face that you literally portray to your clients to the public, 140 00:07:00,920 --> 00:07:02,560 Speaker 1: what sort of impact have you seen that hat? 141 00:07:02,760 --> 00:07:05,280 Speaker 3: No, look it's massive and look hurdles all over our 142 00:07:05,279 --> 00:07:08,240 Speaker 3: bullboards and banners, So it's not head so don't worry 143 00:07:08,240 --> 00:07:11,680 Speaker 3: about that. But you know, when you're doing a filling 144 00:07:11,720 --> 00:07:13,960 Speaker 3: on someone and you're getting rid of pain and there's 145 00:07:14,040 --> 00:07:16,640 Speaker 3: decay and you're filling it. Yes, the patient walks out 146 00:07:16,680 --> 00:07:19,440 Speaker 3: and they have pain relief, and it's great, but it 147 00:07:19,440 --> 00:07:21,960 Speaker 3: doesn't necessarily mean that they're going to walk out beaming 148 00:07:22,040 --> 00:07:25,000 Speaker 3: from ear to ear. The results that you have and 149 00:07:25,160 --> 00:07:27,040 Speaker 3: what you see in the change that you can see 150 00:07:27,040 --> 00:07:30,240 Speaker 3: in a patient and just the confidence that they get 151 00:07:30,760 --> 00:07:32,840 Speaker 3: from being able to look in the mirror and actually 152 00:07:32,840 --> 00:07:36,400 Speaker 3: be proud of what they're seeing is unbelievable. And apart 153 00:07:36,400 --> 00:07:40,000 Speaker 3: from that, like anything, you love what you see, suddenly 154 00:07:40,000 --> 00:07:42,360 Speaker 3: you take better care of it. Your aural hygiene improves, 155 00:07:42,400 --> 00:07:45,120 Speaker 3: everything else goes hand in hand. But when I want 156 00:07:45,160 --> 00:07:48,119 Speaker 3: to talk quickly just about the one tooth that was dated, 157 00:07:48,280 --> 00:07:51,080 Speaker 3: already had non viratal as we call it, and already 158 00:07:51,080 --> 00:07:53,280 Speaker 3: had a root canal, the last thing you really want 159 00:07:53,320 --> 00:07:56,160 Speaker 3: to do is open up that tooth again and weaken it. 160 00:07:56,880 --> 00:07:59,200 Speaker 3: And I think that's where a lot of mistakes are made. 161 00:07:59,240 --> 00:08:01,520 Speaker 3: That it's actually very easy to change the color with 162 00:08:01,640 --> 00:08:06,360 Speaker 3: art having any invasion, no more drilling, no more opening 163 00:08:06,360 --> 00:08:09,720 Speaker 3: that tooth up, risking a decreased live span of that tooth, 164 00:08:10,320 --> 00:08:12,120 Speaker 3: having to put a crown on it, having to do 165 00:08:12,160 --> 00:08:15,160 Speaker 3: all sorts of other things, which is also very invasive 166 00:08:15,200 --> 00:08:18,160 Speaker 3: and very costly. We can manage to do everything from 167 00:08:18,160 --> 00:08:20,600 Speaker 3: the art side, as long as you're patient. On average, 168 00:08:20,640 --> 00:08:23,120 Speaker 3: with a tooth that's gone gray or black, you're looking 169 00:08:23,120 --> 00:08:26,160 Speaker 3: at about seven to nine weeks of treatment slowly, but 170 00:08:26,280 --> 00:08:29,280 Speaker 3: you get there and you haven't lost any tooth surface 171 00:08:29,880 --> 00:08:33,880 Speaker 3: and it looks amazing. So the confidence boost for people 172 00:08:34,160 --> 00:08:36,920 Speaker 3: is a wild factor. I owny white and teeth. That's 173 00:08:36,960 --> 00:08:39,520 Speaker 3: all I do. And I can't tell you how amazing 174 00:08:39,559 --> 00:08:42,440 Speaker 3: it is because I have this that well, you get 175 00:08:42,480 --> 00:08:46,640 Speaker 3: this effect on every single person who walks out, comes 176 00:08:46,640 --> 00:08:50,360 Speaker 3: in for a reason and walks out just absolutely beaming 177 00:08:50,520 --> 00:08:53,400 Speaker 3: from you know, and it's just such a nice feeling 178 00:08:53,400 --> 00:08:55,600 Speaker 3: and so satisfying to be able to do that for people. 179 00:08:56,040 --> 00:08:58,560 Speaker 1: And it just it feels just if you've gone through 180 00:08:58,600 --> 00:09:00,600 Speaker 1: all the pain of a root canal. I've had one, 181 00:09:00,600 --> 00:09:02,360 Speaker 1: and it's not an experience I would be in a 182 00:09:02,440 --> 00:09:04,840 Speaker 1: hurry to repeat. I've gone through all of that and 183 00:09:04,880 --> 00:09:07,680 Speaker 1: then still walk out with a tooth that isn't right. 184 00:09:08,400 --> 00:09:11,120 Speaker 1: Feels so unjust. So I'm really glad that you're able 185 00:09:11,200 --> 00:09:14,640 Speaker 1: to offer some relief here. A couple of questions coming 186 00:09:14,640 --> 00:09:16,840 Speaker 1: in on the WhatsApp line. Firstly, Cara asking can you 187 00:09:16,840 --> 00:09:19,480 Speaker 1: do this for any age? Is they're appointed, which it's 188 00:09:19,520 --> 00:09:21,400 Speaker 1: really too late to do anything for a tooth, I 189 00:09:21,440 --> 00:09:22,720 Speaker 1: guess is the subquestion there. 190 00:09:22,800 --> 00:09:26,560 Speaker 3: It's never too late, sometimes it's too early, okay, So 191 00:09:26,880 --> 00:09:29,400 Speaker 3: we don't really want to start getting involved with whitening 192 00:09:29,440 --> 00:09:32,040 Speaker 3: before their age is of sort of fifteen sixteen years old. 193 00:09:32,679 --> 00:09:35,720 Speaker 3: And the only time I would get involved, because I'm 194 00:09:35,960 --> 00:09:40,120 Speaker 3: you know, I've done so many procedures, is really when 195 00:09:40,200 --> 00:09:43,240 Speaker 3: it becomes an emotional thing because kids are nasty to kids, 196 00:09:43,240 --> 00:09:46,719 Speaker 3: they can be very black bullies. So in those sort 197 00:09:46,720 --> 00:09:49,200 Speaker 3: of circumstances, I would change the rules and get involved 198 00:09:49,200 --> 00:09:51,080 Speaker 3: if a kid had knocked, you know, their tooth and 199 00:09:51,120 --> 00:09:53,640 Speaker 3: it had gone dark and they were being teased. But 200 00:09:53,760 --> 00:09:57,480 Speaker 3: generally no, I mean, I think my oldest patient I've 201 00:09:57,480 --> 00:09:59,600 Speaker 3: had in my chair for a full in chair whitening 202 00:09:59,640 --> 00:10:03,679 Speaker 3: and tear was ninety three. Wow, and flusty's teeth and 203 00:10:03,760 --> 00:10:06,920 Speaker 3: looked after them better than most people that are completely able. 204 00:10:07,160 --> 00:10:11,559 Speaker 3: Body don't have no excuse, and he couldn't have been happier, 205 00:10:12,040 --> 00:10:15,160 Speaker 3: So there's no just remember. Obviously, depending on the type 206 00:10:15,160 --> 00:10:17,960 Speaker 3: of staining, the longer the stain has been there, the 207 00:10:18,040 --> 00:10:20,240 Speaker 3: more stubborn it is. And again you go back to 208 00:10:20,240 --> 00:10:22,400 Speaker 3: weight class. You can't put two people on the same 209 00:10:22,480 --> 00:10:25,920 Speaker 3: dart and expect the same results. One person's been overweight 210 00:10:26,040 --> 00:10:28,079 Speaker 3: and as you know, for five years, and the other 211 00:10:28,120 --> 00:10:31,520 Speaker 3: person's been fifty killers overweight for fifty years. It's going 212 00:10:31,600 --> 00:10:33,360 Speaker 3: to take them a lot longer. And it's exactly the 213 00:10:33,400 --> 00:10:34,800 Speaker 3: same with trying to get rid of the stains on 214 00:10:34,840 --> 00:10:37,720 Speaker 3: your teeth. You just got to use good products, okay. 215 00:10:37,880 --> 00:10:40,480 Speaker 1: And somebody asking would this work on any kind of 216 00:10:40,520 --> 00:10:43,320 Speaker 1: spain and in any kind of stain and in brackets, 217 00:10:43,360 --> 00:10:45,640 Speaker 1: is the comment, I'm a smoker. We know that's one 218 00:10:45,679 --> 00:10:47,560 Speaker 1: of the big causes of staining of teeth. 219 00:10:47,600 --> 00:10:50,560 Speaker 3: Yeah, absolutely so, any stain. As I said, the longer 220 00:10:50,600 --> 00:10:52,600 Speaker 3: it's been there, the more stubborn it is, the more 221 00:10:52,640 --> 00:10:55,680 Speaker 3: frequently it's added in. You've got to remember, maintenance is key. 222 00:10:55,760 --> 00:10:59,240 Speaker 3: Once we've got the result, it's essential to maintain. So 223 00:10:59,320 --> 00:11:01,839 Speaker 3: it's not a one size fits all. You should never 224 00:11:01,920 --> 00:11:04,280 Speaker 3: just walk in do the same treatment on every single person. 225 00:11:04,880 --> 00:11:07,439 Speaker 3: But your teeth will stay the same color as long 226 00:11:07,480 --> 00:11:09,840 Speaker 3: as you open that fridge of yours, and you never 227 00:11:09,880 --> 00:11:12,120 Speaker 3: have a tomato, and you never have sawyer sauce and 228 00:11:12,160 --> 00:11:14,160 Speaker 3: you never have a cigarette, or you never have red 229 00:11:14,160 --> 00:11:17,719 Speaker 3: wine or coffee. But that's unrealistic. So it's night and 230 00:11:17,800 --> 00:11:19,920 Speaker 3: people say, oh, whenever you have whitening, you've got to change, 231 00:11:20,000 --> 00:11:21,959 Speaker 3: or in tartener you don't have to change. It's only 232 00:11:22,000 --> 00:11:25,480 Speaker 3: for twenty four hours that you watch the color. That's it. 233 00:11:26,080 --> 00:11:28,600 Speaker 3: And obviously if you're a big smoker, the stands are 234 00:11:28,600 --> 00:11:30,640 Speaker 3: going to build up a lot faster. But remember, if 235 00:11:30,679 --> 00:11:32,400 Speaker 3: you brush your teeth better, there's not going to be 236 00:11:32,440 --> 00:11:34,000 Speaker 3: a whole lot of muck there on your tooth to 237 00:11:34,000 --> 00:11:37,000 Speaker 3: trap the stands. So those also go hand in hand. 238 00:11:37,040 --> 00:11:39,520 Speaker 3: Go and see your hygienus, get it cleaned more often. 239 00:11:40,040 --> 00:11:42,360 Speaker 3: But there's lots of ways to maintain it with your 240 00:11:42,360 --> 00:11:45,920 Speaker 3: trays that are customized, very easy for all types of standing. 241 00:11:46,679 --> 00:11:49,240 Speaker 1: Just for anybody who's coming in midway to this conversation, 242 00:11:49,559 --> 00:11:52,560 Speaker 1: you'll probably recognize the voice of Emma King oral hygienis 243 00:11:52,559 --> 00:11:55,000 Speaker 1: who has been with us several times before, but also 244 00:11:55,040 --> 00:11:57,680 Speaker 1: with me in studio is our listener Carolyn, who called 245 00:11:57,720 --> 00:12:00,439 Speaker 1: in during Emma's last segment asking for it on a 246 00:12:00,520 --> 00:12:03,480 Speaker 1: discolored tooth, and walked in today with a beautiful, gleaming 247 00:12:03,600 --> 00:12:06,560 Speaker 1: smile because Emma offered to fix it for her. Like Karen, 248 00:12:06,600 --> 00:12:09,600 Speaker 1: and I'm fascinated by the psychology Emma's reference that once 249 00:12:09,600 --> 00:12:11,600 Speaker 1: you've had a treatment like this done, people tend to 250 00:12:11,640 --> 00:12:15,480 Speaker 1: look after there are a hygiene better has that applied 251 00:12:15,480 --> 00:12:17,880 Speaker 1: to you, or you always quite sort of good about it. 252 00:12:17,920 --> 00:12:18,520 Speaker 1: In the first place. 253 00:12:18,559 --> 00:12:20,840 Speaker 2: I'm not a smoker, and I don't I drink, you know, 254 00:12:21,000 --> 00:12:23,960 Speaker 2: one maybe two cups of coffee a day. I do 255 00:12:24,160 --> 00:12:26,560 Speaker 2: like soy sauce, tomato sauce, anything with color in it. 256 00:12:26,880 --> 00:12:31,319 Speaker 2: I think the biggest challenge with this treatment was not 257 00:12:31,400 --> 00:12:33,840 Speaker 2: being able to eat anything with color after it for 258 00:12:34,000 --> 00:12:37,280 Speaker 2: twenty four hours. It wasn't really a challenge. I just 259 00:12:37,280 --> 00:12:42,319 Speaker 2: had potatoes and cauliflower, but I couldn't have wine, white 260 00:12:42,360 --> 00:12:47,000 Speaker 2: wine even in Yeah, so that was the biggest challenge 261 00:12:47,040 --> 00:12:51,640 Speaker 2: that I had experienced. But other than that, no, it's 262 00:12:52,240 --> 00:12:54,800 Speaker 2: just been I've always looked after my teeth quite well. 263 00:12:55,760 --> 00:12:58,600 Speaker 2: I don't think my teeth were terribly bad beforehand, but 264 00:12:58,800 --> 00:13:01,640 Speaker 2: I noticed I didn't expect to see such a difference. 265 00:13:02,120 --> 00:13:04,120 Speaker 2: It made me realize they obviously were bad. 266 00:13:04,320 --> 00:13:05,960 Speaker 1: And well, I mean, I'm also sitting here thinking at 267 00:13:05,960 --> 00:13:08,880 Speaker 1: twenty four hour sacrifices a really small one in the 268 00:13:08,920 --> 00:13:12,320 Speaker 1: service of walking around with the beaming face you've got here. 269 00:13:13,240 --> 00:13:15,960 Speaker 1: Let's talk a little bit about what's in the whitening product, 270 00:13:16,160 --> 00:13:19,319 Speaker 1: because I think a lot of people are hesitant about 271 00:13:19,320 --> 00:13:21,679 Speaker 1: trying it because they've heard horror stories about what it 272 00:13:21,760 --> 00:13:23,960 Speaker 1: is and what it does to your teeth and damaging 273 00:13:24,000 --> 00:13:26,040 Speaker 1: teeth and stripping enamel in that kind of thing. Do 274 00:13:26,040 --> 00:13:28,120 Speaker 1: you want to just walk us through what the product 275 00:13:28,160 --> 00:13:31,400 Speaker 1: is that you use and hand that there's any any 276 00:13:31,480 --> 00:13:32,800 Speaker 1: validity to those concerts. 277 00:13:32,840 --> 00:13:36,600 Speaker 3: So I only use the Philips sum whitening products, and 278 00:13:36,679 --> 00:13:40,240 Speaker 3: for many many reasons, I've actually started using Discus Dental, 279 00:13:40,280 --> 00:13:45,200 Speaker 3: which is now owned by Phillips in ninety three, showing 280 00:13:45,200 --> 00:13:49,040 Speaker 3: my age. As I qualified, it is a what we 281 00:13:49,200 --> 00:13:51,440 Speaker 3: call it Jill barrel syrend, so it actually goes onto 282 00:13:51,440 --> 00:13:53,920 Speaker 3: the tooth. There's an alkaline ingredient, but it also has 283 00:13:54,000 --> 00:13:58,320 Speaker 3: desensitizing and remineralizing ingredients, and it's probably the only gel 284 00:13:58,360 --> 00:14:01,199 Speaker 3: on the market that does that. The problem is there 285 00:14:01,200 --> 00:14:03,440 Speaker 3: are too many people out there that think with their 286 00:14:03,480 --> 00:14:06,600 Speaker 3: wallet and not with their head. They go to spars, 287 00:14:06,679 --> 00:14:09,000 Speaker 3: they go to salons, to people that are not actually 288 00:14:09,080 --> 00:14:11,560 Speaker 3: legally allowed to work in your mouth, and they get 289 00:14:11,600 --> 00:14:14,400 Speaker 3: products that are not clinically trialed and tested, and then 290 00:14:14,440 --> 00:14:17,560 Speaker 3: you are asking for trouble. So I've actually been going 291 00:14:17,600 --> 00:14:19,520 Speaker 3: around to a lot of spars and salons and actually 292 00:14:19,560 --> 00:14:24,080 Speaker 3: having my teeth whiten myself, and it's been a horror 293 00:14:24,360 --> 00:14:28,680 Speaker 3: story of note. And people don't understand what to compare 294 00:14:28,720 --> 00:14:31,640 Speaker 3: it to. But I do know what to compare it to. 295 00:14:31,880 --> 00:14:34,240 Speaker 3: And the thing is, they go there, they think it's fun, 296 00:14:34,320 --> 00:14:36,400 Speaker 3: but by the next day, your color is exactly back 297 00:14:36,400 --> 00:14:39,880 Speaker 3: to where it was. My teeth have stayed sensitive since January. 298 00:14:40,560 --> 00:14:43,760 Speaker 3: And look, I haven't lost any enamel. To lose enamel 299 00:14:43,920 --> 00:14:47,040 Speaker 3: on a tooth whitening, you'd have to do significant amount 300 00:14:47,040 --> 00:14:49,960 Speaker 3: of whitening thirty to forty plus hours, even with an 301 00:14:50,000 --> 00:14:53,080 Speaker 3: acidic bleach. So it's not just going to suddenly you know, 302 00:14:53,120 --> 00:14:55,200 Speaker 3: your enamel's not just going to fall off for whatever 303 00:14:55,240 --> 00:14:58,240 Speaker 3: the case is. But when you over bleach and you 304 00:14:58,400 --> 00:15:01,800 Speaker 3: use too high percentage, you use an ultraviolet light and 305 00:15:01,840 --> 00:15:04,760 Speaker 3: not an LED light, you're creating a lot of heat 306 00:15:05,360 --> 00:15:08,080 Speaker 3: and you can actually damage the nerve. When you start 307 00:15:08,080 --> 00:15:10,960 Speaker 3: having sensitivity in the chair, you actually need to stop 308 00:15:11,000 --> 00:15:13,720 Speaker 3: and bring your patient back on another day. So it's 309 00:15:13,760 --> 00:15:16,200 Speaker 3: not about no pain, no gain. My patient didn't have 310 00:15:16,240 --> 00:15:18,840 Speaker 3: any pain, so it's definitely not working. It doesn't work 311 00:15:18,920 --> 00:15:22,360 Speaker 3: like that, okay. So it is essential to customers and 312 00:15:22,400 --> 00:15:24,920 Speaker 3: it's essential to look up and it's essential to remember 313 00:15:25,400 --> 00:15:27,480 Speaker 3: that you want your patient to feel how you would 314 00:15:27,480 --> 00:15:29,520 Speaker 3: want to be, you know, to feel if you were 315 00:15:29,600 --> 00:15:31,880 Speaker 3: lying in the chair. I don't want to experience pain 316 00:15:31,960 --> 00:15:33,960 Speaker 3: and I want to note. So that's why I use 317 00:15:34,000 --> 00:15:36,040 Speaker 3: the Philip Zoom products because I know it looks after 318 00:15:36,040 --> 00:15:39,080 Speaker 3: your teeth. It's also only used by hygienus and dentists 319 00:15:39,480 --> 00:15:43,240 Speaker 3: and they've all gone through my training. So that's really essential. 320 00:15:43,280 --> 00:15:44,640 Speaker 3: I think to make sure that you know that these 321 00:15:44,640 --> 00:15:46,360 Speaker 3: are people that are qualified and will give you the 322 00:15:46,360 --> 00:15:47,320 Speaker 3: best service they can. 323 00:15:47,720 --> 00:15:49,800 Speaker 1: Okay, so sure too. I mean this is a version 324 00:15:49,840 --> 00:15:52,160 Speaker 1: of gonzo journalism. We're looking at you to put yourself 325 00:15:52,160 --> 00:15:54,600 Speaker 1: through the procedures and test it. But thanks for highlighting 326 00:15:54,640 --> 00:15:56,560 Speaker 1: some of the things the red flags to be aware 327 00:15:56,600 --> 00:15:59,760 Speaker 1: of if you're getting the wrong kind of approach. Here 328 00:16:00,080 --> 00:16:02,760 Speaker 1: now the DIY kids to take home. You've said part 329 00:16:02,760 --> 00:16:04,960 Speaker 1: of the treatment. As a follow up, to continue at home. 330 00:16:05,560 --> 00:16:08,240 Speaker 1: Is it possible to do it just DIY and not 331 00:16:08,320 --> 00:16:09,440 Speaker 1: have the in chare treatment. 332 00:16:09,600 --> 00:16:13,800 Speaker 3: Absolutely, you know in days gone pass or year's gone pass, 333 00:16:13,880 --> 00:16:17,080 Speaker 3: it was always the gold standard. It's the entry level 334 00:16:17,120 --> 00:16:20,560 Speaker 3: to your whitening. But it doesn't mean cheap, So that 335 00:16:20,720 --> 00:16:23,560 Speaker 3: just means it's more affordable, because obviously it's more expensive 336 00:16:23,560 --> 00:16:24,960 Speaker 3: if you're going to come in and pay for me 337 00:16:25,040 --> 00:16:28,120 Speaker 3: to do the whitening in the chair. But again the longer, 338 00:16:28,160 --> 00:16:31,320 Speaker 3: the slow, the more gradual the process. Absolutely, but that 339 00:16:31,480 --> 00:16:35,360 Speaker 3: depends on the person. If they've got gum issues, if 340 00:16:35,800 --> 00:16:39,600 Speaker 3: they don't really follow instructions, you know, there's more chance 341 00:16:39,640 --> 00:16:42,000 Speaker 3: of them creating errors and getting gel onto the gums. 342 00:16:42,360 --> 00:16:44,760 Speaker 3: But most people, for them to be compliant with the 343 00:16:44,800 --> 00:16:47,520 Speaker 3: take home, it's better to do some in chair to 344 00:16:47,640 --> 00:16:49,920 Speaker 3: give them a result when they walk out, because there's 345 00:16:49,960 --> 00:16:51,880 Speaker 3: more chance that they're going to stick to the take home. 346 00:16:52,480 --> 00:16:54,520 Speaker 3: So when you start with the take home only, you 347 00:16:54,600 --> 00:16:56,760 Speaker 3: only start to see a result after five six days, 348 00:16:56,800 --> 00:16:59,360 Speaker 3: and a lot of people, especially younger people, will can 349 00:16:59,480 --> 00:17:02,000 Speaker 3: it after all five days and then they go it's 350 00:17:02,000 --> 00:17:04,520 Speaker 3: not working. So rather give them a little bit of 351 00:17:04,520 --> 00:17:07,320 Speaker 3: a gift of a change of color and give them 352 00:17:07,359 --> 00:17:09,720 Speaker 3: a kickstart before you send them to go home, because 353 00:17:09,720 --> 00:17:12,440 Speaker 3: you'll get a much better compliance you factor that way. 354 00:17:13,000 --> 00:17:15,480 Speaker 1: Who would have thought that oral hygiene would require such 355 00:17:15,520 --> 00:17:19,320 Speaker 1: psychological skills as part of the mix. Emma, Well, look first, 356 00:17:19,400 --> 00:17:21,760 Speaker 1: ye Carolyn, thank you for taking the time to write 357 00:17:21,800 --> 00:17:23,640 Speaker 1: to me, to talk to me about what this had 358 00:17:23,680 --> 00:17:26,040 Speaker 1: meant to you. But also, Emma, obviously thank you for 359 00:17:26,200 --> 00:17:27,679 Speaker 1: stepping in as you did that day to offer to 360 00:17:27,680 --> 00:17:31,280 Speaker 1: help Carolyn, which is hugely appreciated by her and by us. 361 00:17:31,320 --> 00:17:34,520 Speaker 1: To visit it ate this conversation. And please keep smiling, Karen, 362 00:17:34,560 --> 00:17:37,200 Speaker 1: it's a beautiful smile. Keep on using it and beaming 363 00:17:37,200 --> 00:17:40,560 Speaker 1: it out there. And Emma, thanks again for transforming the 364 00:17:40,600 --> 00:17:42,679 Speaker 1: tooth for Carolyn, and thanks for joining us. 365 00:17:42,720 --> 00:17:45,040 Speaker 3: It's a pleasure. Can I say one thing quickly, so, 366 00:17:46,080 --> 00:17:48,679 Speaker 3: as you know, Carolyn does the fundraising for that animal 367 00:17:48,680 --> 00:17:53,200 Speaker 3: welfare in Sennemosh and we've kind of become friends now 368 00:17:53,240 --> 00:17:56,159 Speaker 3: because apart from just changing her smile, I run the 369 00:17:56,160 --> 00:17:59,520 Speaker 3: Thomas Jackson Foundation and it's another rescue or based in 370 00:17:59,520 --> 00:18:02,440 Speaker 3: Gordon's and all the fans from my whitening go to 371 00:18:02,560 --> 00:18:05,800 Speaker 3: actually look after all the babies. So we both basically 372 00:18:05,800 --> 00:18:08,800 Speaker 3: do our fundraising for the animals, so and now we're 373 00:18:08,800 --> 00:18:09,920 Speaker 3: sharing it through whitening. 374 00:18:10,880 --> 00:18:13,480 Speaker 1: Never saw that connection coming, but how wonderful that it's happened. 375 00:18:13,720 --> 00:18:15,359 Speaker 1: Thank you to both of you for joining us today, 376 00:18:15,359 --> 00:18:17,240 Speaker 1: and keep up the good work both on the teeth 377 00:18:17,280 --> 00:18:20,480 Speaker 1: and on the animal welfare. It's greatly appreciated. Thanks Pepper, 378 00:18:20,640 --> 00:18:21,919 Speaker 1: keep well, Carolyn, keep smiling. 379 00:18:22,119 --> 00:18:22,560 Speaker 2: Thank you.