WEBVTT - Consumer Talk: How to check quality of online product 0:00:00.920 --> 0:00:06.600 Lunch with Pipper Hudson, and now Consumer Talk featuring Wendy 0:00:06.680 --> 0:00:10.799 Nola and Wendy is back with us in studio this 0:00:10.840 --> 0:00:13.560 afternoon for a slightly different kind of show today, because 0:00:13.800 --> 0:00:18.319 rather than tack tackling a customer's conundrum of some sort, 0:00:18.320 --> 0:00:21.079 we're doing a more educational segment about how to read 0:00:21.160 --> 0:00:24.040 between the lines of online product listings to help us 0:00:24.040 --> 0:00:27.159 properly understand what we are going to be getting. We 0:00:27.240 --> 0:00:28.840 have an expert guest who is going to guide us 0:00:28.880 --> 0:00:31.200 through this, who are introduced in first in a moment 0:00:31.360 --> 0:00:33.120 or two. But first, Wendy. Great to have you back 0:00:33.120 --> 0:00:34.879 with us as away, Thank you, Paper, good to be here, 0:00:35.120 --> 0:00:37.040 and to listeners. As always, if you want to join 0:00:37.080 --> 0:00:39.400 the conversation or comment on something you've heard, you are 0:00:39.440 --> 0:00:42.519 welcome to send a WhatsApp to seven two five six 0:00:42.640 --> 0:00:44.840 seven one five six seven or give us a call 0:00:45.159 --> 0:00:49.640 on two one four four six five sixty seven. Look Wendy. Obviously, 0:00:49.680 --> 0:00:51.879 anyone who's bought items online knows that it can be 0:00:51.920 --> 0:00:53.760 a bit of a game of Russian roulette. It's not 0:00:53.840 --> 0:00:57.400 always easy to know whether you're getting what might look 0:00:57.440 --> 0:00:59.480 like a high quality product in the listing and it 0:00:59.600 --> 0:01:03.040 ends up junk or vice versa. We've covered lots of 0:01:03.040 --> 0:01:05.120 those incidents, the hose pipe that was meant to be 0:01:05.120 --> 0:01:08.399 a gardena and ended up being rubbish, for example. The 0:01:08.480 --> 0:01:11.680 photos don't always tell us the full story, and often 0:01:11.720 --> 0:01:14.080 we don't get a lot of information to help put 0:01:14.080 --> 0:01:16.080 together a story either, do we no? 0:01:16.200 --> 0:01:18.679 And for me, the absence of detail is always a 0:01:18.720 --> 0:01:22.440 red flag. But in cases where there is a wordy 0:01:23.000 --> 0:01:26.080 product description, I can't say that I fully grasped the 0:01:26.160 --> 0:01:31.520 significance of those technical descriptions. Really don't know. Does that 0:01:31.560 --> 0:01:35.440 mean it's good, does that mean it's average? What am 0:01:35.440 --> 0:01:38.520 I looking at here? And of course the downside of 0:01:38.560 --> 0:01:41.080 buying online is that you can't pick it up, try 0:01:41.120 --> 0:01:43.959 it on. In the case of clothing shoes, you can't 0:01:44.240 --> 0:01:47.520 feel the texture. I'm very tactile, and when it comes 0:01:47.520 --> 0:01:53.160 to clothing, so away from clothing. In the case of cutlery, 0:01:53.240 --> 0:01:56.600 for example, weight is crucial, but of course you have 0:01:56.640 --> 0:02:00.760 no way of knowing what something weighs on the photograph, 0:02:01.080 --> 0:02:03.560 and so that's where the descriptions come in. And when 0:02:03.560 --> 0:02:06.720 there's very little description, then I think it's safe to 0:02:06.760 --> 0:02:09.639 assume and the prices on the cheaper side. I think 0:02:09.639 --> 0:02:11.120 it's safe to assume you're going to be getting some 0:02:11.200 --> 0:02:15.400 rather cheap, flimsy, liable to rust kind of cutlery rather 0:02:15.440 --> 0:02:16.600 than a great bargain. 0:02:17.000 --> 0:02:18.720 So I was. 0:02:18.680 --> 0:02:23.200 Particularly interested to learn recently that Cape Town based One 0:02:23.280 --> 0:02:26.519 Day Only's team does in many cases give products a 0:02:26.639 --> 0:02:29.280 thorough going over before putting them up as one of 0:02:29.360 --> 0:02:31.799 their three hundred daily deals. 0:02:32.240 --> 0:02:32.799 And we're going to. 0:02:32.720 --> 0:02:34.799 Share some of those insights because are then dug a 0:02:34.840 --> 0:02:38.600 bit further to say, oh, let's share your insights, because 0:02:38.600 --> 0:02:41.200 they can't put them in every listing. There's just you know, 0:02:41.280 --> 0:02:46.520 space is an issue. So this is one that certainly 0:02:46.639 --> 0:02:48.639 if you're going to take notes, this is the show 0:02:48.639 --> 0:02:50.280 because there's going to be quite a lot of technical 0:02:50.320 --> 0:02:52.440 detail and you might not be in the market to 0:02:52.440 --> 0:02:55.679 buy that particular product category right now, but at some 0:02:55.760 --> 0:02:59.600 point you will be, and it'll be important helpful for 0:02:59.680 --> 0:03:03.079 you to know what the wants to look descriptions mean. 0:03:03.200 --> 0:03:05.480 And it's going to be everything from towels to rugs 0:03:05.480 --> 0:03:08.480 to glass back containers, backpacks, et cetera. So I would 0:03:08.520 --> 0:03:10.600 I would echo Wendy's advice grab a pen and paper 0:03:10.680 --> 0:03:13.040 or grab the notepad on your app, your phone or 0:03:13.080 --> 0:03:15.440 your tablet, whatever it, maybe you take notes on because 0:03:15.480 --> 0:03:17.760 you might want to jot down a few of them. 0:03:18.320 --> 0:03:20.440 And Wendy Okay, So yeah, Wendy came to be saying 0:03:20.560 --> 0:03:22.160 last week, in fact, saying, I've just been at this 0:03:22.200 --> 0:03:25.120 presentation by one day only and was really intrigued by 0:03:25.200 --> 0:03:27.200 by everything that I learned. I think it's information we 0:03:27.200 --> 0:03:29.280 should share. And at the time, Wendy, you actually said 0:03:29.280 --> 0:03:31.720 you weren't familiar with the with the platform, I. 0:03:31.639 --> 0:03:34.200 Was familiar with it, but I'd never had any personal experience, 0:03:34.440 --> 0:03:37.600 and I I thought, maybe me check out it. I 0:03:37.680 --> 0:03:40.320 don't get complaints, which is usually a sign that they're 0:03:40.360 --> 0:03:43.400 doing a draft. I did do a search, and there 0:03:43.400 --> 0:03:45.560 were a couple that I'd missed. Shamefully, I missed a 0:03:45.560 --> 0:03:50.440 few which were sort of fairly minor literally two or 0:03:50.440 --> 0:03:56.160 three going back to twenty nineteen and this this retail 0:03:56.320 --> 0:03:59.400 site has been up since April of twenty ten, which 0:03:59.440 --> 0:04:02.640 is fifteen and half years, so that's pretty good going. 0:04:03.440 --> 0:04:07.240 They had four ceales in that first month. Today, more 0:04:07.320 --> 0:04:11.520 than three hundred deals are loaded every every evening at midnight, 0:04:12.120 --> 0:04:16.120 from tech to furniture, cosmetics, shoes, underwear, pretty much the 0:04:16.160 --> 0:04:18.719 standard general fair that you'll get on in a number 0:04:18.720 --> 0:04:20.480 of sites. So this is not so much about one 0:04:20.520 --> 0:04:25.480 day only, but more about my realization that what there 0:04:25.560 --> 0:04:29.040 is this vetting that happens, and in many cases they 0:04:29.040 --> 0:04:31.440 have a studio where they shoot their own take their 0:04:31.440 --> 0:04:33.480 own photos if they feel that the photographs that have 0:04:33.600 --> 0:04:38.159 been supplied don't give enough detail for potential customers, which 0:04:38.160 --> 0:04:41.320 I thought was interesting, But more than anything, I wanted 0:04:41.360 --> 0:04:46.599 to pick Director Lauren's brain in terms of how do 0:04:46.680 --> 0:04:48.560 we not just on this site, but in any rate 0:04:48.720 --> 0:04:52.920 online retail site, how do we how do we interpret 0:04:53.120 --> 0:04:55.160 the technical stuff that that is there? 0:04:55.360 --> 0:04:57.920 Okay, So again I want to emphasize this, This isn't 0:04:57.920 --> 0:05:02.359 a sponsored segment. The information you're going to hear is 0:05:02.400 --> 0:05:06.200 going to apply to any online shopping platform that you use, 0:05:06.279 --> 0:05:08.400 so I think important to emphasize that upfront. And it 0:05:08.440 --> 0:05:10.839 is a great pleasure to have with us one day only, 0:05:10.920 --> 0:05:14.280 Director Lori and fenter to share some of this insider 0:05:14.360 --> 0:05:17.240 knowledge because Laury and clearly your team takes it very 0:05:17.240 --> 0:05:20.800 seriously to give customers as much information as possible as 0:05:20.800 --> 0:05:23.840 you can put into an individual listing. So thanks for 0:05:23.839 --> 0:05:26.599 taking the time to join us today and talk about 0:05:26.600 --> 0:05:27.200 how you do that. 0:05:28.160 --> 0:05:30.320 Thanks Stepan, Wendy, it's great to be with you today. 0:05:30.880 --> 0:05:33.320 Let's start with what Wendy has already said that a 0:05:33.400 --> 0:05:36.880 lack of product description of vague listing or description is 0:05:37.120 --> 0:05:39.160 a big red flag on any platform. Do you want 0:05:39.160 --> 0:05:42.039 to elaborate, Yeah, absolutely. 0:05:41.520 --> 0:05:46.040 I think I think online sales are really really tricky 0:05:46.080 --> 0:05:48.800 in many many ways because you can't touch and feel, 0:05:48.839 --> 0:05:51.159 as Wendy was mentioning, you have to be able to 0:05:51.560 --> 0:05:54.640 sort of really understand a product very very well by 0:05:54.760 --> 0:05:57.000 the description. And if there is a lack of description, 0:05:57.200 --> 0:05:59.680 it generally means that people are either covering something or 0:05:59.720 --> 0:06:03.040 just actually haven't taken the time to put that detail in. 0:06:03.720 --> 0:06:06.640 Because the only way that people can truly understand what 0:06:06.839 --> 0:06:09.960 makes one such cutgory different or one day other bag 0:06:10.080 --> 0:06:15.040 or one backpack different from another one is the product descriptions. 0:06:15.040 --> 0:06:17.120 And I mean, you know, for example, on our side, 0:06:17.200 --> 0:06:19.520 we sell the very cheap items, we sell the very 0:06:19.520 --> 0:06:24.200 expensive items, the beautiful branded items, and we sell everything 0:06:24.240 --> 0:06:27.039 in between. And how do how do we convey that? 0:06:27.120 --> 0:06:29.960 How do we explain that so that customers know and 0:06:30.240 --> 0:06:32.440 they actually get what they paid for? 0:06:33.080 --> 0:06:37.200 And I think the very detailed photographs zooming in on stitching, 0:06:37.240 --> 0:06:40.200 and that kind of detail is often missing in some 0:06:40.279 --> 0:06:44.560 of these online listings is really important because the photograph 0:06:45.160 --> 0:06:49.120 can tell a story about quality in itself, not alone, 0:06:49.160 --> 0:06:51.720 but it certainly does give you a better idea of 0:06:52.560 --> 0:06:54.920 other quality of the product that's on sale. 0:06:56.000 --> 0:06:58.440 Definitely, And as I say, it's not just to say 0:06:58.600 --> 0:07:02.719 this is a beautiful in credible expensive item, it is 0:07:02.760 --> 0:07:04.960 also to say, okay, cool, this is a really reasonably 0:07:05.000 --> 0:07:08.920 priced item. It's a ninety nine round item. But what 0:07:08.960 --> 0:07:10.480 you're going to get is you're going to get really 0:07:10.480 --> 0:07:12.480 good value for that ninety nine round. It is normally 0:07:12.480 --> 0:07:15.360 a three hundred round item, et cetera. So as much detail, 0:07:15.640 --> 0:07:19.200 as close up as we can take on photographs, more 0:07:19.240 --> 0:07:21.440 information we can put in the better. 0:07:22.560 --> 0:07:25.320 Do you have a sense, Laurian, of which category of 0:07:25.400 --> 0:07:30.000 goods is most confusing to consumers or consumers have the 0:07:30.080 --> 0:07:32.360 least amount of knowledge about and so it would be 0:07:32.440 --> 0:07:36.240 then liable to make a purchase which turns out to 0:07:36.280 --> 0:07:38.960 be not what they were expecting. I mean, it's probably 0:07:39.000 --> 0:07:41.560 a difficult question for you because your team goes to 0:07:41.560 --> 0:07:44.560 a great lens to provide as much detail and clear photos, 0:07:44.560 --> 0:07:46.720 et cetera. But from the feedback you've got, is there 0:07:46.720 --> 0:07:50.000 any category that stands out for you that's particularly problematic 0:07:50.040 --> 0:07:51.760 in terms of what people think they're getting and what 0:07:51.760 --> 0:07:52.520 they actually get. 0:07:53.640 --> 0:07:57.160 I think clothing and homeware are probably the more difficult 0:07:57.160 --> 0:08:01.680 ones because people are very specific about fabrication, about feel, etc. 0:08:02.840 --> 0:08:05.920 But I think probably the biggest challenge is whether something 0:08:05.960 --> 0:08:07.920 is branded or non branded, because if you've got a 0:08:07.960 --> 0:08:10.680 sunlight soap, usins and sunlight soap, then it's just unenterpricing 0:08:10.800 --> 0:08:13.400 and it's an easy one to compare. I think when 0:08:13.480 --> 0:08:18.040 something is either non branded, generic or with an unknown brand, 0:08:18.240 --> 0:08:20.920 then it becomes so much more important to really go 0:08:21.000 --> 0:08:23.560 into the details of what you're getting. And the reality 0:08:23.640 --> 0:08:26.960 is that you can in chat, YOUBT or Google and 0:08:27.080 --> 0:08:32.000 really find out a lot more information about those specific items. 0:08:32.080 --> 0:08:34.720 And obviously today we're here to discuss that as well, 0:08:34.760 --> 0:08:37.400 just to help to educate to get a little bit 0:08:37.440 --> 0:08:38.640 more information out there. 0:08:39.200 --> 0:08:40.960 So what we're going to do today is run through 0:08:40.960 --> 0:08:43.960 a couple of categories where there are really interesting insights 0:08:44.000 --> 0:08:46.600 into things you might not know you need to look at, 0:08:47.160 --> 0:08:48.520 and we'll get through as many of them as we 0:08:48.559 --> 0:08:51.120 can in the time we've got available. When do do 0:08:51.120 --> 0:08:52.000 you want to start us off? 0:08:52.080 --> 0:08:55.040 Yes, let's start with the outdoor umbrellas, where quality, it 0:08:55.080 --> 0:08:58.640 seems to me, is of autmost importance given that here 0:08:58.640 --> 0:09:01.679 in the Western Cape there are some to extreme weather 0:09:01.920 --> 0:09:04.240 in terms of both wind and sun. And funnily enough, 0:09:04.240 --> 0:09:07.160 I had a case recently I haven't taken it up 0:09:07.440 --> 0:09:10.719 where one of these umbrellas shot off and actually impaled 0:09:10.840 --> 0:09:15.840 the carbon it someonet parked nearby. Terrible, but yeah, they 0:09:15.920 --> 0:09:17.959 can do a lot of damage. But we're talking particularly 0:09:18.000 --> 0:09:22.880 here of you know, collapses and really fabric that's not 0:09:23.480 --> 0:09:27.000 designed to deal with extreme weather. So what are the 0:09:27.080 --> 0:09:29.719 things we need to know, Lauren about outdoor umbrellas when 0:09:29.720 --> 0:09:31.840 we're looking to buy one beyond the price that is? 0:09:32.760 --> 0:09:35.760 Yeah, so I think outdoor umbrellas really do vary in 0:09:35.920 --> 0:09:40.400 sturdiness based on their material frames. So there's ribs, you know, 0:09:40.440 --> 0:09:45.480 the poles, the fabric. You've got different kinds of frames, 0:09:45.520 --> 0:09:48.959 which can be aluminium or powder coated. Steel frames are 0:09:49.080 --> 0:09:51.880 stronger than plastic. You've got wooden frames, and it really 0:09:51.880 --> 0:09:53.720 depends on your use of what you're needing it for. 0:09:53.800 --> 0:09:56.000 If it's just for a little bit of outdoor use 0:09:56.000 --> 0:09:58.040 and you're mainly going to store indoors, then you don't 0:09:58.080 --> 0:10:00.160 need something as hard wearing. But if you live at 0:10:00.160 --> 0:10:03.640 the coast, then you're going to need something that's really 0:10:03.640 --> 0:10:05.920 going to be much much more hard wearing. If you're 0:10:05.920 --> 0:10:07.920 going to be in Cape Town, obviously something has to 0:10:07.960 --> 0:10:11.000 be a lot stronger than plastic can extremely heavy. And 0:10:11.040 --> 0:10:13.880 then I think also the ribs support the canopy, and 0:10:13.920 --> 0:10:16.160 the more ribs you've got, the stronger the umbrella is 0:10:16.200 --> 0:10:19.160 going to be. So that's really an important fact for 0:10:19.280 --> 0:10:20.040 us to remember. 0:10:20.360 --> 0:10:22.760 Can you talk us through how many ribs a premium 0:10:22.800 --> 0:10:25.079 umbrella would have versus not so premium one? 0:10:25.520 --> 0:10:28.880 Yeah, so genuinely premium umbrella will have eight ribs and 0:10:28.920 --> 0:10:31.160 then your cheaper products have forty six. So that's a 0:10:31.200 --> 0:10:32.880 good good number to remember. 0:10:32.960 --> 0:10:37.000 Right, So eight is the gold standard with lots of support. Okay, 0:10:37.080 --> 0:10:38.679 And what about the fabric. 0:10:38.960 --> 0:10:41.480 Well, that also matters. You've got outo fabrics and much 0:10:41.520 --> 0:10:45.800 BEUV resistance and one hundred and eighty grams or a 0:10:45.880 --> 0:10:49.400 GSM or higher. That's a really good quality fabric that 0:10:49.480 --> 0:10:51.600 can last a little bit longer. Otherwise it fades really 0:10:51.640 --> 0:10:52.240 really quickly. 0:10:52.360 --> 0:10:55.520 Yeah, sorry, Laurie, why'd you just explain what GSM means? Please? 0:10:56.440 --> 0:10:58.520 It's the weight and the and the sort of weave 0:10:58.640 --> 0:11:02.559 of the fabric to higher the GSM. So something at 0:11:02.559 --> 0:11:05.160 one eighty and above is going to be a good 0:11:05.200 --> 0:11:08.319 quality and something that's like a one sixty GSM or 0:11:08.360 --> 0:11:11.400 one twenty GSM is a much lower weight, much thinner, 0:11:11.440 --> 0:11:14.239 slimsier fabric that is not going to be a shade resistance. 0:11:14.320 --> 0:11:16.880 And if you don't see the GSM rather scroll along. 0:11:17.080 --> 0:11:21.880 I would say, yes, yes, okay, okay. So the fabric 0:11:21.960 --> 0:11:24.800 is important, that the number of ribs is important, The 0:11:24.840 --> 0:11:27.200 substance that the pole and ribs are made out of 0:11:27.320 --> 0:11:30.600 is important, I would guess particularly and kept on what 0:11:30.880 --> 0:11:32.719 is waiting the thing down at the bottom of the 0:11:32.720 --> 0:11:35.040 pole is crucial. Lourrie Llorio, Well. 0:11:34.920 --> 0:11:37.040 This week, this week, you know that you get a 0:11:37.559 --> 0:11:41.360 big web base rate. But this has to be disclosed 0:11:41.400 --> 0:11:43.160 and it's going to be heavy enough to prevent it 0:11:43.200 --> 0:11:48.439 from tipping and flying off and stabbing a carna bone. 0:11:48.880 --> 0:11:51.959 And if the listing claims wind resistance with art specifying 0:11:51.960 --> 0:11:54.400 the rip can't and the fabric weight and the base requirements, 0:11:54.760 --> 0:11:57.520 it might notwithstandards outdoor conditions, So you can always go 0:11:57.600 --> 0:12:00.240 back to an online site and ask for more information 0:12:00.360 --> 0:12:01.360 about the product. 0:12:01.640 --> 0:12:03.959 That's a good point. Yes, it's to stop you saying please, 0:12:04.000 --> 0:12:04.640 can you tell me? 0:12:04.880 --> 0:12:09.080 Yeah, how many routes and yeah? Ok some of the fabric? 0:12:09.600 --> 0:12:12.800 Yeah okay, So that's that's the umbrella that's going over 0:12:12.840 --> 0:12:16.080 our heads. Let's talk next about what's going under our feet, Laurien. 0:12:16.280 --> 0:12:18.000 What do we need to look out for when buying 0:12:18.080 --> 0:12:19.360 something like a rug or carpet? 0:12:21.120 --> 0:12:23.840 So, rags for carpets, the quality is determined by how 0:12:23.880 --> 0:12:27.360 they're made, where they're made, and what sort of knots 0:12:27.400 --> 0:12:30.120 they are. So if you've got something that's hand woven 0:12:30.320 --> 0:12:34.800 or hand knitted in a rag, that's your most premium option. Obviously, 0:12:34.880 --> 0:12:38.240 a single artisan can create the pattern by tying thousands 0:12:38.360 --> 0:12:41.959 of individual knots together, and a large rug can take 0:12:42.040 --> 0:12:44.400 three to six months to complete. I've just been to 0:12:44.480 --> 0:12:48.079 India last month and it was fascinating to watch them 0:12:48.600 --> 0:12:51.400 and weaving these things. Crazy. 0:12:52.920 --> 0:12:55.439 Okay, then you're at the end of the of the scale. 0:12:55.480 --> 0:12:57.840 You've got the machine made ones. 0:12:59.200 --> 0:13:01.600 Yeah you do. You've got machine made rugs and they're 0:13:01.600 --> 0:13:05.680 faster to produce. They're much more affordable. The plant patterns 0:13:05.679 --> 0:13:09.520 are then either printed on or they are mechanically woven injured. 0:13:09.640 --> 0:13:11.800 So that's really important. You need to know whether you're 0:13:12.240 --> 0:13:16.000 your pattern is printed on or if it's mechanically woven in. 0:13:16.200 --> 0:13:18.400 If it's printed, it's going to be less expensive than 0:13:18.440 --> 0:13:19.600 the woven and I. 0:13:19.559 --> 0:13:21.600 Would imagine it also going to be a risk sorry 0:13:21.600 --> 0:13:23.760 that it starts to flake at some point in the future. 0:13:24.400 --> 0:13:26.920 There is that risk, but again it's down to passing. 0:13:27.000 --> 0:13:29.280 So if you're wanting something that's going to just look great, 0:13:30.120 --> 0:13:32.240 you don't have a huge budget, and you wanted just 0:13:32.280 --> 0:13:34.880 to have it for a couple of years, then you know, 0:13:34.960 --> 0:13:38.480 go for a printed rug. But if you're wanting something 0:13:38.520 --> 0:13:40.040 that's going to be a piece that's going to be 0:13:40.040 --> 0:13:42.679 in your home for years and years and years, then 0:13:42.720 --> 0:13:44.840 you're going to want to go for something that's a 0:13:45.040 --> 0:13:47.760 higher quality one potentially of war, et cetera. 0:13:48.679 --> 0:13:50.760 And outdoor rugs are a much bigger thing than they 0:13:50.840 --> 0:13:54.200 used to be. Yes, yeah, talk a little tell us 0:13:54.360 --> 0:13:55.840 that what we should be looking for there. 0:13:57.000 --> 0:14:00.400 So outdoor rugs are incredible. I've seen some that look 0:14:00.480 --> 0:14:02.840 like beautiful indoor rugs but they can literally be outside 0:14:02.840 --> 0:14:05.840 in the rain, which is crazy. And one of the 0:14:05.920 --> 0:14:08.800 really exciting things that I saw now in India is 0:14:08.840 --> 0:14:13.880 that they are recycling your pet plastic bottles so that 0:14:13.960 --> 0:14:18.520 they can handle sunlight, moisture, and rain, et cetera. But 0:14:18.559 --> 0:14:23.240 the thing is that it is absolutely revolutionizing the recycling 0:14:23.920 --> 0:14:27.880 industry and they're actually running here and they're actually running 0:14:27.920 --> 0:14:30.280 out of plastic bottles and instead of starting to import 0:14:30.320 --> 0:14:31.840 from all over the world. It's crazy. 0:14:31.920 --> 0:14:35.320 Sure, Okay, well longer that continue. Please use as many 0:14:35.360 --> 0:14:38.520 as we contruct the way, Where do I know that 0:14:39.080 --> 0:14:40.720 the next category we're going to take a look at 0:14:40.720 --> 0:14:41.920 as one very close to your. 0:14:41.760 --> 0:14:44.800 Home, very very close to my heart as a consumer journalist, 0:14:45.520 --> 0:14:50.280 leather lounge sureets going horribly wrong, peeling and cracking and 0:14:50.360 --> 0:14:52.640 all the rest. It is very much in my wheelhouse. 0:14:53.720 --> 0:14:58.040 I know that the L word is often very much misused, 0:14:58.160 --> 0:15:02.000 as in pu leather in other words, poly plastic in 0:15:02.040 --> 0:15:05.560 other words, Could you share some leather buying tips with 0:15:05.600 --> 0:15:06.960 our listeners please, Lorient. 0:15:07.920 --> 0:15:10.120 Yeah, I think the other word is actually vegan leathers. 0:15:12.160 --> 0:15:16.240 It's interesting, it sounds amazing that it is also a plastic. 0:15:17.800 --> 0:15:20.640 Sometimes it's made of apple. There's all sorts of crazy 0:15:20.720 --> 0:15:22.640 leathers that they're making at the moment. But if we're 0:15:22.640 --> 0:15:25.800 talking sort of bovine leather, there is a very dramatic 0:15:27.600 --> 0:15:30.480 difference in quality in the grade of the leather. So 0:15:30.520 --> 0:15:33.840 full grain leather that's your highest brand. That's the top 0:15:33.920 --> 0:15:36.840 layer of the hide, and it's so strong, it's breathable, 0:15:37.000 --> 0:15:41.120 it develops a beautiful natural patina over time. So that's 0:15:41.200 --> 0:15:42.000 your that's your. 0:15:41.880 --> 0:15:43.640 Top top the most extensive. 0:15:44.240 --> 0:15:47.360 Yes, then if you're going one down, you're going to 0:15:47.360 --> 0:15:50.040 go to a top grain leather. It's also high quality. 0:15:50.080 --> 0:15:52.280 It's a been lightly sanded, it's got a slightly more 0:15:52.360 --> 0:15:56.760 uniform surface. And then genuine leather is also a bit 0:15:56.800 --> 0:15:59.720 of a confusing term because it sounds premium, but that 0:15:59.800 --> 0:16:01.760 can sometimes be. 0:16:01.280 --> 0:16:06.680 A lower layer of Okay, So so don't think that 0:16:06.720 --> 0:16:10.120 because it says genuine leather it's necessarily the best quality leather. 0:16:10.720 --> 0:16:13.840 It is it is it is bovine leather, but it 0:16:13.920 --> 0:16:16.240 might be a lesser quality from a lower layer, is 0:16:16.560 --> 0:16:17.120 what I'm hearing. 0:16:17.360 --> 0:16:21.800 Do you just want to watch up when that's bonded level? Oh? 0:16:21.920 --> 0:16:24.480 Sorry, no, And that's exactly what I want you to 0:16:24.480 --> 0:16:26.800 talk about and whether you would stock any of that 0:16:26.960 --> 0:16:28.360 on one day only or not. 0:16:29.280 --> 0:16:32.640 We would. We would stock it as long as as 0:16:32.720 --> 0:16:35.400 long as it is declared, and that with bonded leather, 0:16:35.520 --> 0:16:39.520 it's the lowest quality. It's basically taking leather scraps and 0:16:39.560 --> 0:16:42.320 then crushing them up and then binding them together with 0:16:42.360 --> 0:16:45.160 a backing. The challenge with that is it does often 0:16:45.240 --> 0:16:47.200 crack and peel over time. So again, if you're just 0:16:47.240 --> 0:16:50.120 looking for a nice little fashion item and you still 0:16:50.160 --> 0:16:52.280 want that sort of smell and that feel and that 0:16:52.440 --> 0:16:55.920 vibe of genuine leather, that's great. But if you're wanting 0:16:55.960 --> 0:16:58.720 something that's going to stand the taste of time, then 0:16:58.960 --> 0:17:01.840 you're going to want to have something. Yeah. 0:17:01.920 --> 0:17:06.879 The problem for me with these products is that legally 0:17:06.920 --> 0:17:09.760 we have a six day warranty CPA Section fifty six 0:17:09.800 --> 0:17:12.720 warranty so that you can have recourse if it goes 0:17:12.760 --> 0:17:16.399 wrong within six months cracks, peels, whatever, But these products 0:17:16.400 --> 0:17:18.720 team to only do that long after six months or 0:17:18.840 --> 0:17:21.160 a year, eighteen months, two years, and then you've got 0:17:21.160 --> 0:17:21.720 no recourse. 0:17:22.480 --> 0:17:25.440 Yeah, problem, okay, so very important. 0:17:25.880 --> 0:17:28.639 There's one. There's one other point that's also important is 0:17:28.680 --> 0:17:31.400 that you know in South Africa We've got a lot 0:17:31.440 --> 0:17:34.080 of people where it's really important that they don't have 0:17:34.160 --> 0:17:37.080 pig leather, so it's really important as well that you 0:17:37.080 --> 0:17:39.360 can see there for SPURVN leathers, et cetera as well, 0:17:39.359 --> 0:17:42.480 so little factor they have in the next. 0:17:42.440 --> 0:17:44.720 Okay, thank you so much. We're going to pause there 0:17:44.800 --> 0:17:46.760 to take a break for the eyewitness news team, but 0:17:46.800 --> 0:17:50.320 we will be back continuing this conversation. In the second 0:17:50.359 --> 0:17:52.000 half hour of Consumer Talk, we got to take a 0:17:52.040 --> 0:17:56.440 look at glass food containers, at cutlery, at towels, backpacks, 0:17:56.480 --> 0:17:59.560 and how else much we can fit in. I'll leave 0:17:59.600 --> 0:18:01.399 you though with one thought from Joan, which is a 0:18:01.440 --> 0:18:04.040 helpful tip that if you have a couple of large 0:18:04.160 --> 0:18:07.600 islets put into the fabric of your outdoor umbrella, it 0:18:07.720 --> 0:18:10.119 helps a lot to prevent it from blowing away. Just 0:18:10.119 --> 0:18:13.280 gives the wind a place to blow through. That makes 0:18:13.320 --> 0:18:17.200 so much sense, Joan, rather than sort of say resistance 0:18:17.359 --> 0:18:19.680 exactly and taking flight like the sale of a yacht, 0:18:19.960 --> 0:18:23.200 So perhaps if you're having one manufactured for you, consider 0:18:23.240 --> 0:18:24.919 asking them to put in a few eyelids, Joan, that's 0:18:24.960 --> 0:18:29.800 a great tip. Thank you, cap Talk, Consumer Talk WhatsApp 0:18:30.119 --> 0:18:33.600 on O seven to two five six seven one five 0:18:33.720 --> 0:18:38.280 six seven. Right, we are back with consumer talk. Wendy 0:18:38.320 --> 0:18:40.680 Nola with us in studio and joining us on the line, 0:18:40.720 --> 0:18:43.600 Lori and Fenter of One Day Only. And again I 0:18:43.680 --> 0:18:45.840 want to emphasize this is a the advice that is 0:18:45.880 --> 0:18:48.960 being shared here is specific, is not specific to one 0:18:49.040 --> 0:18:51.639 Day Only. Laurent is sharing insight with us that helps 0:18:51.680 --> 0:18:54.960 us understand, uh the listings that we see on any 0:18:55.080 --> 0:18:58.280 sales platform and know what to look for in the detail, 0:18:58.600 --> 0:19:00.520 which can give you hints as to the quality of 0:19:00.560 --> 0:19:02.879 the item you're actually buying. So, if you're just tuning 0:19:02.920 --> 0:19:06.160 in now, you've missed our conversation about umbrellas and about 0:19:06.240 --> 0:19:09.200 rugs and carpets as well as leather and the different 0:19:09.240 --> 0:19:11.560 ways leather is marketed and what to look out for 0:19:11.920 --> 0:19:14.280 and what to be wary of. So if you missed that, 0:19:14.359 --> 0:19:17.200 please go and look for the podcast of the interview 0:19:17.240 --> 0:19:19.960 to hear the bit that you missed. We will bring 0:19:20.000 --> 0:19:24.440 back Lourian Fenceer and continue the conversation Lourian with let's 0:19:24.480 --> 0:19:28.840 talk about glass food containers, a very popular way of 0:19:29.320 --> 0:19:31.960 you know, keeping leftovers in the fridge for example, or 0:19:32.000 --> 0:19:33.879 some people like to use them as their lunch pos 0:19:34.160 --> 0:19:37.520 there's huge variation in the prices, though, what should we 0:19:37.560 --> 0:19:40.040 be looking at to give us a sense of what 0:19:40.200 --> 0:19:42.720 is a good quality glass container and what's not so 0:19:42.800 --> 0:19:43.400 good quality? 0:19:44.400 --> 0:19:47.640 Absolutely, I think a glass food containers are honestly one 0:19:47.640 --> 0:19:49.760 of our best sellers at the moment, which is crazy. 0:19:49.840 --> 0:19:53.879 They love everyone is food creeping like crazy. But I 0:19:53.880 --> 0:19:57.000 think the most important factor is the type of glass used. 0:19:57.480 --> 0:20:00.960 So Boroughs silicon glass is actually the premium option. It 0:20:01.040 --> 0:20:04.600 withstands extreme temperature changes, and I think this is really important. 0:20:04.600 --> 0:20:06.159 You've got to find a glass that it's going to 0:20:06.160 --> 0:20:09.080 move from freezer to the oven without cracking, that can 0:20:09.119 --> 0:20:11.760 go into the dishwasher, because obviously these things are things 0:20:11.840 --> 0:20:14.600 we want to use. You know, you throw them into 0:20:14.600 --> 0:20:16.320