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Speaker 1: And of course you can join in the conversation at

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Speaker 1: any time. We so look forward to your calls and comments.

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Speaker 1: You can call to one four four six of five

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Speaker 1: six seven or WhatsApp us on seven two five six

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Speaker 1: seven one five six seven.

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Speaker 2: I welcome Jacob Mushoka in the Shint to the studio.

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Speaker 3: Hello, Hello, how are you?

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Speaker 2: I'm good?

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Speaker 3: Thanks for having me. I'mer.

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Speaker 2: You just comes straight from the airport.

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Speaker 3: I had a meeting at the airport. Yeah, oh okay, yeah, shame.

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Speaker 3: The lady is coming from Stellenbosch and.

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Speaker 2: She's like, can you meet somewhere in the middle, and

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Speaker 2: I was like, okay, the airport is the middle.

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Speaker 3: But driving back, you will think the traffic is done

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Speaker 3: after nine o'clock right now.

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Speaker 2: It's not.

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Speaker 3: It's like it sound, it's like it started again.

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Speaker 1: Will you tell everybody in Jobo because they don't believe

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Speaker 1: us that it's like twenty four to seven years mad.

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Speaker 2: It's mad.

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Speaker 3: I'm not used to it. One and a half years

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Speaker 3: in and I'm still not used to it.

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Speaker 2: Wow.

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Speaker 1: I'm so pleased that you could come into the studio though,

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Speaker 1: and we're doing this face to face. I wanted to

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Speaker 1: talk about choosing your car dealership. Now you are the

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Speaker 1: resident car talk journal, and I thought, there's no one better. No,

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Speaker 1: I'm more experienced to have in being honest, Walking into

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Speaker 1: a car dealership can feel quite intimidating.

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Speaker 3: Of course it is, especially.

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Speaker 1: If it's your first time, especially if you're young, especially

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Speaker 1: if you're a woman. Like there's a whole lot of

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Speaker 1: you know, segments of people. I fall into that. And

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Speaker 1: recently we were out shopping for a new vehicle because

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Speaker 1: you know, with what's happening in the news, it's like

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Speaker 1: hybrid ev So we've been saving guys.

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Speaker 2: Okay, we've been saving and.

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Speaker 1: Made the tough decision to actually just get out of

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Speaker 1: one of the ice engine.

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Speaker 3: Okay, you're doing the jump completely into hybrid or completely.

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Speaker 1: Completely into It's very daunting, and I'm not somebody that actually, like,

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Speaker 1: I believe in driving your cars into the ground.

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Speaker 3: As the same yeah, I'd like. Yeah, So this was.

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Speaker 1: Quite a quite a and it's expensive. It's expensive exercise,

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Speaker 1: and you want to be sure you're doing the right thing.

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Speaker 1: Did all the research on the vehicles.

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Speaker 3: Okay, which is already a great thing to.

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Speaker 2: Do, and then just walked into a dealership.

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Speaker 3: And you knew what you wanted.

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Speaker 1: Yeah, but I didn't factor in how important the right

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Speaker 1: dealership is. Yes, yeah, because there's a service element there,

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Speaker 1: there's a there's a whole lot of stuff there. Yes, Okay,

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Speaker 1: And I just thought, why didn't I think about this before?

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Speaker 1: So I've already done the deed and I didn't have

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Speaker 1: the best experience with my dealership.

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Speaker 3: Oh I'm so sorry. You said you should have called

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Speaker 3: the right people.

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Speaker 1: But nevertheless, I think this is an important conversation to

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Speaker 1: have because when we're buying cars, we're thinking about the cars.

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Speaker 1: I didn't for one minute think about how does one

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Speaker 1: choose a good car dealership?

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Speaker 3: Okay, so first things, First things first, what you what

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Speaker 3: you did already was the research search, as in, you

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Speaker 3: know what you want. Yeah, you have an idea of

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Speaker 3: what you want. So for you or for somebody who's

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Speaker 3: thinking about a car, now, don't just go walk in

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Speaker 3: all willing, nearly not knowing what you want. Know your budget,

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Speaker 3: and know what you want first and foremost.

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Speaker 2: That is so you should be doing your own researcharch.

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Speaker 3: Yes, you have time in this then age. We've got YouTube,

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Speaker 3: we've got the internet, We've got so many amazing people

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Speaker 3: out there who are talking about these products. So it's

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Speaker 3: a great for you, a great way for you to research. First. Secondly,

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Speaker 3: what you need to do, you need to add Google

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Speaker 3: reviews as your research. Simple as that. If you've already

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Speaker 3: identified the make or the model, can I talk freely

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Speaker 3: like it? If I want to buy a buyd Dolphin

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Speaker 3: a little electric car, bid Dolphin, what I'm going to

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Speaker 3: do is I'm going to look for a bid dealership

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Speaker 3: online and I'm going to check out the Google reviews.

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Speaker 2: That's now the first I didn't do that.

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Speaker 3: You have to check out Google reviews, and I'll tell

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Speaker 3: you that's a good way of telling a good dealership

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Speaker 3: because when you walk into a dealership, chances are the

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Speaker 3: receptionist will tell you already from the get go, are

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Speaker 3: you on social media? Do you mind giving us a

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Speaker 3: Google review? Because chances are you walking, they offer you

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Speaker 3: a coffee, or they tell you have a seat. We're

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Speaker 3: going to get a salesman or saleswoman to come and

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Speaker 3: chat to you. Chances are they going to ask you

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Speaker 3: are you on Google? Are you on social media? Check

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Speaker 3: out our socials because the socials also speak very well

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Speaker 3: of a company. So that's another thing you got to do.

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Speaker 3: Check out the socials. Your research has to include I've

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Speaker 3: identified a brand, Now let me check out the brand

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Speaker 3: dealerships that are out there. Another part of it is

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Speaker 3: some of these brands or some of these dealerships also

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Speaker 3: belong to a bigger umbrella company. Yes, I E A CMH,

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Speaker 3: I E. Chats. There's a bunch of dealership groups that

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Speaker 3: are out there, and those dealership groups usually come with

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Speaker 3: a lot of credibility. So credibility is always what you're

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Speaker 3: looking for, meaning they're always said a certain standard. So

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Speaker 3: if you're under CMH, if you're under MOTUS, if you're

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Speaker 3: under all these big groups Lindsay seikah, whatever the case is,

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Speaker 3: they usually have a certain standard, and that standard means

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Speaker 3: they will give you a decent deal i e. And

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Speaker 3: also good service. Right, So that's what you need to

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Speaker 3: look out for in terms of red flags. But once

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Speaker 3: you walk in, you also have to work on look

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Speaker 3: and feel sure.

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Speaker 1: There's like a whole lot of stuff that I didn't do.

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Speaker 1: Oh I was already walking in.

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Speaker 3: Okay, Okay, yeah, you've decided you walk in. What's the

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Speaker 3: look and feel like? Is the place clean? Is it

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Speaker 3: well kept? Are people friendly? Are they greeting you if

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Speaker 3: you are walking into a dealership and no one greets you,

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Speaker 3: and there's scraps of paper there on an old coffee

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Speaker 3: cup somewhere else there, and even the cars that are

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Speaker 3: parked there are not looking, you know, shiny.

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Speaker 1: But what you just said now about did they greet

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Speaker 1: you or didn't they greet you? I mean, I'm gonna

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Speaker 1: be honest with you, like say, you have this big

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Speaker 1: dealership that sells different brands, right, yes, yes, that brand

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Speaker 1: greeted me. This brand didn't.

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Speaker 3: Then you leave, you must just leave. I don't understand

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Speaker 3: why people also put up with bad service right in general,

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Speaker 3: because okay, you walk into a spa, we are South Africans.

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Speaker 3: First thing, and foremost the lady at the till or

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Speaker 3: the lady who's packing at the aisle, because you don't

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Speaker 3: know where the dove soap is. I agreet to her first.

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Speaker 3: There's a guy that ate a chop was it chop

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Speaker 3: shopped dove soap? Okay, thank you shop already. I've got

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Speaker 3: a good feel. Even a security guard just sometimes it's

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Speaker 3: a nod, just a just I'm acknowledging you as human

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Speaker 3: to human. How do you want to do business with somebody?

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Speaker 3: Who's not even acknowledging you and walk into their shop.

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Speaker 3: Do you understand those are red flags? Don't ignore the

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Speaker 3: red flags. You should have called me first. Luckily I'm

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Speaker 3: available on car Talk as well, so if people want

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Speaker 3: more information, they can listen to car Talk at eight

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Speaker 3: pm on Friday night. Shameless plug, shameless plug, Jacob. So

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Speaker 3: get the energy, get the feel. Once you're there and

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Speaker 3: a salesman or a saleswoman has approached you, you also

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Speaker 3: got to be clear on what you want. You must

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Speaker 3: say straight apos. I'm not looking for you to upsell

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Speaker 3: me or anything. I'm looking at this Cherry t Go

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Speaker 3: four Pro. I'm looking for the low mileage one you

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Speaker 3: have on your website, a twenty twenty five to one

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Speaker 3: with sixteen thousand k's on it. Is there a chance

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Speaker 3: I can look at that or you have something that's

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Speaker 3: similar to that. Don't let them come with the energy

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Speaker 3: of no. But you know, we have a Tig seven

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Speaker 3: Pro and that's a better car because in a last

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Speaker 3: und rufe and watch out for that.

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Speaker 1: But now, the first question that I was asked actually

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Speaker 1: was around are you a cash buyer or are you

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Speaker 1: a finance buyer? I didn't see that question coming. Good

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Speaker 1: question because we saved money.

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Speaker 3: Yes you did so we in cash buy we're buying

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Speaker 3: cash complete ki case.

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Speaker 1: Yes, and that I think, Actually I don't think that's

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Speaker 1: what dealerships want.

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Speaker 3: That's true.

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Speaker 1: Is that true?

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Speaker 2: Because that's the feeling I got.

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Speaker 3: Hey, Jacob, you should have called me. So any dealership

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Speaker 3: that sells a car to you that is bank financed, yeah,

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Speaker 3: he gets a kickback from the from the bank. It's

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Speaker 3: called it's legal. It's legal.

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Speaker 2: It's called all the banks do it.

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Speaker 3: They're all normal, they all do it. Something incentives, yes,

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Speaker 3: something even do it even more. It's actually called DEIC

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Speaker 3: Dealer Incentive Commission. It exists, it's there. We've always played

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Speaker 3: open cards when we've been buying by buying cars. But

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Speaker 3: people don't know this. It's just a matter of a

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Speaker 3: bit of research.

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Speaker 1: But then does that bias me as as a cash buyer,

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Speaker 1: like they don't, they don't care about me.

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Speaker 3: Then listen, they just want to get the deal done

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Speaker 3: and dusted because they're going to make minimal profit on

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Speaker 3: the deal. But either way, you should be giving stellar service.

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Speaker 3: Either way, So whether you're a cash buyer or a

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Speaker 3: finance buyer, stand.

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Speaker 2: They do make more money on the finance, Yes, they do.

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Speaker 3: Funny enough, Listen, some banks pay different DIC rates. So

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Speaker 3: if you buy a six hundred and fifty thousand rand car,

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Speaker 3: a small little percentage comes back as a kickback from

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Speaker 3: the bank. But APPS could give a better kickback than

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Speaker 3: F and B.

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Speaker 1: So then you've also got to watch like, is your

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Speaker 1: dealer guide you into the ideal for the purposes or

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Speaker 1: for yours?

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Speaker 3: Yes, Hence you come with research and say this is

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Speaker 3: what I want. And another very easy way for you

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Speaker 3: to also put them or push them against the wall

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Speaker 3: is if you present to them a preapproved deal from

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Speaker 3: your bank and say, my bank has approved me for X,

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Speaker 3: Y and z, this is the interest rate, this is

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Speaker 3: what I want. We have to make the deal like this.

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Speaker 3: In that way, they're gonna be like, oh man, we

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Speaker 3: can't throw this deal to APSA because APPS are gives

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Speaker 3: us more d C. Unfortunately, we have to go to

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Speaker 3: Standard bank because this lady's with Standard bank, and you

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Speaker 3: must you must tell them what you want.

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Speaker 2: You must dictate the terms.

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Speaker 3: You dictate the terms. And unfortunately there is a credit

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Speaker 3: check that they have to do. And the nice thing

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Speaker 3: about credit checks as well, is you tell them, hey, listen,

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Speaker 3: throw your credit checks out to all the other banks.

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Speaker 3: If they come back with a better rate, then maybe

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Speaker 3: I'll reconsider not using my preapproved bank and maybe we

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Speaker 3: can go with your deal. But the interest rate has

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Speaker 3: to be some match. It has to match if you

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Speaker 3: if it's not better than this, it has it has

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Speaker 3: to be much lower, like it has to convince you

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Speaker 3: to go otherwise, then the breakdown of the deal. Do

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Speaker 3: you know, if you're buying a brand new car, they

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Speaker 3: put smash and grab tint as a standard extra.

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Speaker 2: Guys, it is a standard extra. Is that a scam?

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Speaker 3: And listen, it's not a scam because we all want

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Speaker 3: smash and grab tints.

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Speaker 2: Let me just tell you.

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Speaker 1: I got that phone call from my from my partner

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Speaker 1: and he was like, did you order smash and grab?

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Speaker 2: And I was like no, I didn't say it. I

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Speaker 2: didn't say a thing, and he.

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Speaker 3: Was like, wow, they put it on as an extra.

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Speaker 3: They put it on. You are welcome to say, listen,

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Speaker 3: I don't.

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Speaker 2: Tell them to take it off. And they said it's

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Speaker 2: already on the car.

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Speaker 3: So that's the crazy part. When the car comes from

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Speaker 3: the port.

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Speaker 2: It comes with the smashing as soon as.

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Speaker 3: It lands in the yard of that dealership. They've already

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Speaker 3: got a smash and grab guy who comes to put

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Speaker 3: smash and grab on.

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Speaker 1: We are talking to car Talk journalist Jacob Myshoka, and

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Speaker 1: he's giving us the most pro tips of your life. Oh,

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Speaker 1: somebody else's you're not happy with swear words about paying

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Speaker 1: extra for smash and grab. I actually said I don't

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Speaker 1: want the smash grab and they said, okay, we'll take

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Speaker 1: it off, so they didn't charge.

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Speaker 3: But it's still on this It's still on the car

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Speaker 3: because the car comes from the from Winded Lands. In

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Speaker 3: the yard, they've got an external guy who usually comes

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Speaker 3: to do smash and grab tint on all brand new casts.

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Speaker 2: Right.

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Speaker 3: The thing is, a smash and grab tint can cost

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Speaker 3: you anything between eight hundred grand and maybe two and

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Speaker 3: a half thousand rand, but they'll nail you final rand, yes,

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Speaker 3: four and a half. They add more, obviously to make

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Speaker 3: a little more money, So you need to be clear

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Speaker 3: from the beginning. Sometimes they'll tell you, oh, well, the

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Speaker 3: smash and grab tint is already there. Then you say,

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Speaker 3: then you know what, I'll wait for another batch. I'm

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Speaker 3: not in no rush. I can chill on the road

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Speaker 3: costs on the road costs also, they have to they

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Speaker 3: have to have to do on the road costs as

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Speaker 3: per insurance, as poor as per how agreements happen with dealerships.

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Speaker 3: For them to be able to sell your car, they

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Speaker 3: have to put the car on your name. The problem is,

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Speaker 3: putting a car on your name does not cost you

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Speaker 3: six and a half thousand rand, unless you're doing a

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Speaker 3: personalized number plate or whatever the case is. Again, do

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Speaker 3: your research, simple as that. Do your research.

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Speaker 2: So can I just say I won't pay that price.

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Speaker 3: Or you say you paid yourself. I'll paid myself upfront.

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Speaker 3: I'll paid myself upfront. I know already it costs as

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Speaker 3: much money. That's it. Then there's another one. You know,

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Speaker 3: people like the champagne, they like the bow, and then

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Speaker 3: they like the roses, they like the You can opt

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Speaker 3: out of that. You can say, listen, I prefer you

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Speaker 3: don't spend another five thousand rand foot delivery cost, just

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Speaker 3: so that you play music in the background at your dealership,

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Speaker 3: blow smoke, and then give me a bunch of roses

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Speaker 3: and a basket full of like chocolates and nougat. It's fine.

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Speaker 3: I don't need that bro, you must just say I

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Speaker 3: don't need that.

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Speaker 1: Now.

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Speaker 3: But you've got to say these things upfront from the

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Speaker 3: gate go, so they know this means serious business. He said, Listen,

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Speaker 3: I don't need that. I don't even want my car

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Speaker 3: on your dealer floor. I can just fetch it outside,

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Speaker 3: like park it outside, bro, like keep it simple. Then

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Speaker 3: they'll tell you, oh, no, but we have to wash

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Speaker 3: your car, detail it, make sure it's it's perfectly ready

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Speaker 3: for you. It's a brand new car.

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Speaker 2: You can say no, wash it, fine, sure wash.

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Speaker 3: It, but park it outside, brow. I don't need I

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Speaker 3: don't need all of those or really you're cutting out

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Speaker 3: a lot of costs because you have thought about those costs.

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Speaker 1: We're talking to Jacob Myshoko, who is the cap Talk

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Speaker 1: car Talk journal, about choosing your car dealership, because yes,

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Speaker 1: you may be out there getting a new car, but

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Speaker 1: did you choose the right dealership. I'm not sure I did.

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Speaker 1: We've got like a minute and a half left with

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Speaker 1: you any more. Just top top top tips and then

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Speaker 1: that throw forward again that plugs so people know where

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Speaker 1: to find you.

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Speaker 3: No, the top tips is don't be afraid to ask questions. Seriously,

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Speaker 3: it's okay to ask questions and shop around. There's nothing

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Speaker 3: wrong with shopping around, going to check out other dealerships

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Speaker 3: and make sure you check out a dealership that's within

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Speaker 3: your area or within the places that you drive, simply

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Speaker 3: because it's going to be easier for you when you're

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Speaker 3: going to service.

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Speaker 1: And that's how I chose my dealership. But I don't

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Speaker 1: think there's a lot of other check points I missed.

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Speaker 2: Can we play Justine's a voice note while Jacob is here?

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Speaker 3: Very quickly?

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Speaker 4: Hi Jacob, and oh my gosh, this is so perfect.

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Speaker 4: I am going to look at a b YD Dolphins

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Speaker 4: surf on Thursday morning and take it for a test drive.

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Speaker 2: I have done tons.

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Speaker 4: Of YouTube I've joined the BYD owners group on Facebook

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Speaker 4: and spoken to many people there too. But you are

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Speaker 4: just giving me so much extra information. Thank you so much.

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Speaker 2: Just Sene, choose your dealership, well, my gal, choose it? Well?

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Speaker 2: Where can we find you, Jacob?

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Speaker 1: Besides on the socials because I saw that very cool

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Speaker 1: but that you did on the petrol price.

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Speaker 3: Oh yeah, we did something last week which was very

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Speaker 3: very cool about the petrol price.

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Speaker 2: Yeah, please go out more and talk to the people more.

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Speaker 3: No, I definitely will and I'm of course Jacob mun

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Speaker 3: Or Socials and then I'm on Car Talk every Friday

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Speaker 3: night at eight pm. Shop We do some really fun

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Speaker 3: stuff on the show, and then of course it's all

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Speaker 3: available on Prime Media Plus if you do miss the shows.

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Speaker 3: Great interviews obviously on the show every Friday. And another

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Speaker 3: important thing that I have to say, yes, if you're

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Speaker 3: going to buy a BMW, first go look at a

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Speaker 3: BMW dealership to buy the BMW. If you're buying a Ford,

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Speaker 3: go to Afford dealership to look at Afford. Okay, test

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Speaker 3: drive the car, look at the car at a Ford.

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Speaker 3: If there's another deal that you might have seen on

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Speaker 3: cars dot, coson ut Trader, whatever whatever, go look at

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Speaker 3: that car after you've seen the one at Ford or

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Speaker 3: at Toyotel or whatever the case is.

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Speaker 2: We've got to wrap it up here.

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Speaker 1: Rick, I'm so sorry I can't ask your question, but

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Speaker 1: you know what, head over to Car Talk and ask

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Speaker 1: Jacob your question on Fridays.

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Speaker 3: Yes, eight pm. Even sliding my dms Jacob I squat