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Speaker 1: Seven oh two weekend Breakfast Motoring.

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Speaker 2: Ten minutes after seven o'clock, Time for us to talk motoring.

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Speaker 2: One of the big motoring stories at the moment is

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Speaker 2: that recall by the National Consumer Commission that's been confirmed

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Speaker 2: that there there's a particular batch of VW Polo Vivas,

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Speaker 2: and we know this is a very popular car, popular

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Speaker 2: brand on South African roads. A particular batch that's been recalled.

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Speaker 2: It apparently affects about twenty five seven hundred vehicles and

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Speaker 2: it's Polar Vivas that were made in February last year,

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Speaker 2: although made for sale in February last year and February

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Speaker 2: this year. So this morning we're talking about that recall

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Speaker 2: and whether you should be concerned or the recall actually

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Speaker 2: shows that the system is working. And maybe you are

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Speaker 2: a Polo Viv driver perhaps one that is affected by

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Speaker 2: this recall. And even if you aren't, has this recall

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Speaker 2: kind of raised some questions for you?

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Speaker 1: Are you feeling a little bit?

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Speaker 2: I wonder if my car is still okay even if

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Speaker 2: it's not in the recall. Let us know on on one, one,

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Speaker 2: eight three or seven oh two. Send us say semesters

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Speaker 2: on three on seven oh two and your WhatsApp messages

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Speaker 2: I know seven two seven two one seven oh two,

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Speaker 2: joined on the line by a resident motoring enthusiast comb

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Speaker 2: in chak Azi, coombe A very good morning.

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Speaker 1: To you, A very good morning to you and the listeners. Goods.

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Speaker 1: Are you in China and not yet? I would only

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Speaker 1: be in China in April. I'll be in China.

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Speaker 2: I feel like you're always in China every every two

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Speaker 2: weeks or romanthly or in China.

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Speaker 1: Oh wow, so you have and you will be there.

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Speaker 1: It is, it is.

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Speaker 2: It's kind of like the center of the automotive industry now.

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Speaker 2: Globally it used to be you know, the Germans to

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Speaker 2: some degree, the Japanese, the Koreans, but it really is

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Speaker 2: shifting to China. That's kind of where it's all happening

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Speaker 2: right now. So it makes sense that you know, that's

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Speaker 2: where the launches are happening, the takes coming out, and

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Speaker 2: you would be there often.

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Speaker 1: One hundred percent. So we will be there soon for

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Speaker 1: the Beijing Auto Show.

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Speaker 2: Can't you wait to share all about it? But this

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Speaker 2: morning we're speaking about a German brand, so quite an

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Speaker 2: established brand. South Africans love this brand and a lot

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Speaker 2: of their vehicles do quite well. In particular the follow

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Speaker 2: Vivo that was that was the car you got when

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Speaker 2: you started working. It was the kind of the standard

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Speaker 2: entry level hatch.

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Speaker 1: It continues to do.

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Speaker 2: Well even with a bit of pressure from the Chinese

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Speaker 2: and from Suzuki Swift. And now we hear there's been

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Speaker 2: a safety recall. What do we know about this recall

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Speaker 2: of the re w Polo Vivo vehicles.

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Speaker 1: Yeah, and you know, like you mentioned that, I think

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Speaker 1: every we know somebody who's owned a Polo Vivo. We

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Speaker 1: I've owned the Polo Vivo. You know, it's an entire

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Speaker 1: stepping stone into the entire four fucking family. And you

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Speaker 1: know just how you get from A to B. And

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Speaker 1: this summer around twenty five thousand and seven vehicles of

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Speaker 1: being recalled and like you mentioned, built from February Chian

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Speaker 1: Engineer five to February changine At six. And what happens

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Speaker 1: is that it's the handbrake is failing to engage properly.

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Speaker 1: This is because of a event that's out of specification. Now,

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Speaker 1: this does not affect a you know, any drive or

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Speaker 1: anything really when you have to do when you're on

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Speaker 1: the road or anything. And I know some people when

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Speaker 1: I posted this, when the statement was released, some people

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Speaker 1: in the comments and are saying, this is my friend

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Speaker 1: was in an accident because of this, or I couldn't

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Speaker 1: get out of the driveway, I couldn't sell it first gear.

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Speaker 1: But this has nothing to do with the drive train,

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Speaker 1: nothing to do with anything that has the car in motion.

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Speaker 1: It's only when the car is parked. It's the handbrake.

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Speaker 1: So if you do park on any slope and your

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Speaker 1: car is part of the recall, you'll find that it

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Speaker 1: can actually roll down. And so what's being done is

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Speaker 1: people who are actually parking the car in gear, and

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Speaker 1: that's essentially what the record has been about. It's just

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Speaker 1: the revet that's making the handbrake not engage properly.

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Speaker 2: Right, Okay, And so is this the polar Viva has

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Speaker 2: a I don't know if this is a cryptim, but

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Speaker 2: it's an electronic handbrake, so it's not one of those

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Speaker 2: so one of those old school ones that you click

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Speaker 2: and push down and click and pull up. Or is

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Speaker 2: it like in the newer vehicles where you basically essentially

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Speaker 2: you press a button and then the break engages.

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Speaker 1: Do we know what kind of break it? Is Yeah,

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Speaker 1: it is the manual handbrake. It's not an electronic handbrake.

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Speaker 1: So it is the manual handbrik that you actually pull

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Speaker 1: up and the right next to where your gear lever

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Speaker 1: would be that handbrake. So when you do pull up,

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Speaker 1: whether it's in an automatic or it's in a manual Polovivo,

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Speaker 1: that handbrake is or what essentially failing to engage once

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Speaker 1: you know the car is parked, and you know, if

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Speaker 1: it's essentially this affects you if you're parked on a slope.

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Speaker 1: I mean, if you can imagine, usually when you do

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Speaker 1: park on a slope, you have to essentially leave your

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Speaker 1: cand gear and then handbreak up. However, this is just

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Speaker 1: unfortunately causing that and break to fail and not properly engage.

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Speaker 2: Right, And so do we know of any incidents where

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Speaker 2: you know, someone's car or someone's handbreak didn't properly engage

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Speaker 2: and they were parked on the slope and it rolled

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Speaker 2: into you know, when as a vehicle. I mean, I

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Speaker 2: haven't seen anything in the news about that. It seems

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Speaker 2: as though we managed to do this recall before something

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Speaker 2: of that nature happens.

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Speaker 1: Yeah, So I have not come across anybody yet or

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Speaker 1: nobody rather has brought this to my attention to say, no, listen,

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Speaker 1: I was parking a slope and unfortunately my car rolled

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Speaker 1: all the way down and it was discontinued or does

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Speaker 1: you know, essentially in an accident. But I'm pretty sure

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Speaker 1: I think it's little incidents that have that has happened,

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Speaker 1: or people really have not picked it up as yet.

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Speaker 1: And I think the one thing that people need to understand,

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Speaker 1: especially with this, you know, safety recalls, is that sometimes

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Speaker 1: the manufacturer itself can actually pick it up, you know,

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Speaker 1: when they do some of the tests. So there's actually

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Speaker 1: a good thing. And I know people and people here

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Speaker 1: the word recall, they think, gee, this is such a

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Speaker 1: massive thing. How could folks fucking do this? How could

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Speaker 1: you know this and that happened. But unfortunately, you know,

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Speaker 1: with so many things that happened obviously this causs are

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Speaker 1: made in mass productions to find that one one element

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Speaker 1: in a car can actually cause something of this, of

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Speaker 1: this magnitude and the fact that false saying bring the

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Speaker 1: cars in, we will repair the cars, and we will

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Speaker 1: check the cars out at no cost. I mean, we've

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Speaker 1: seen the lacks of these recalls from even the Takata airbags.

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Speaker 1: That's that's been you know, a big thing with the

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Speaker 1: recalls happening, you know, and not just affecting one brand,

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Speaker 1: but every brand, because this one specific part is supplied

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Speaker 1: by by by a supplier who supplies essentially airbags to everybody.

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Speaker 1: And I think this might also be the case. I

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Speaker 1: just need to delve deeper into it and find out

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Speaker 1: executive who is applying this entire revet for this handbreak.

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Speaker 1: But that is the issue current case, or I haven't

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Speaker 1: had any issue. I haven't had any anyone essentially you know,

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Speaker 1: text me, call me, or sent anything really to say, listen,

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Speaker 1: my car was actually affected in the by this handbreak malfunction.

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Speaker 2: Yeah. And so someone might be reading the news, especially

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Speaker 2: if they're an owner of a Polar Evil, whether or

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Speaker 2: not it's kind of one of the ones affected by

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Speaker 2: the recall or one you know that falls outside of

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Speaker 2: kind of that February twenty twenty five to February twenty

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Speaker 2: twenty six eligibility period, and then might think, oh, well,

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Speaker 2: does this mean, you know, I should be concerned about

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Speaker 2: the quality of my car? Should I be concerned about

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Speaker 2: the safety When we hear news of a recall, is

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Speaker 2: that the fact that a recall is being done is

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Speaker 2: that a good thing. Is that the system working in

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Speaker 2: the way that it should be. You know, I mean,

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Speaker 2: consumers will be concerned, But should you be worried if

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Speaker 2: you're hearing that, especially if it's a car you drive?

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Speaker 2: Should you be worried when there's a recall announced.

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Speaker 1: And you know there is no need And that's a

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Speaker 1: great question. Goods, But there is no need to worry

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Speaker 1: actually because this and this is what I'm saying, The

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Speaker 1: fact that the fact that they actually go out and

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Speaker 1: test all these elements in a car should give us

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Speaker 1: you know that, okay, they have tested this element of

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Speaker 1: a car, Let me then take my car in. There

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Speaker 1: is no need to worry. I do know that. Obviously

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Speaker 1: when the news is brought out and there's an entire

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Speaker 1: massive rollout of you know, of all these stories that

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Speaker 1: run out, and it can cause a bit of panic,

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Speaker 1: but people should not panic at all. A safety recall

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Speaker 1: is a great thing because this could happen essentially where

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Speaker 1: you know, somebody notices it, but okay, there's something wrong

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Speaker 1: in that it doesn't report on it. And then obviously

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Speaker 1: then you can imagine in twenty five thousand vehicles, if

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Speaker 1: every one of them then all start rolling down the

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Speaker 1: slopes or don't engage pack properly, and then the results

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Speaker 1: will be even more catastrophic for the brand and for

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Speaker 1: the for the owners of the vehicle. But the fact

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Speaker 1: that you know there's a vehicle actually just put everything

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Speaker 1: and it's meant to put everyone at ease. And the

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Speaker 1: fact that you know a recall doesn't mean that you

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Speaker 1: know when you take your vehicle in, they're going to

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Speaker 1: essentially say, listen, you need to cough out X amount

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Speaker 1: of money. It's absolutely free. They will go and check

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Speaker 1: your car in and they will check the car to

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Speaker 1: see if your car is affected. And do you find

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Speaker 1: that you know, we will probably see yes, it is

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Speaker 1: twenty five thousand vehicles. So I'm pretty sure it's quite

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Speaker 1: a lot of pology. Pas. It is a lot of

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Speaker 1: polar zepers rather but you find maybe you might not

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Speaker 1: be affected by it, because you know, like I mentioned,

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Speaker 1: these cars are made produce on a larger scale, so

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Speaker 1: it probably not everybody is effected. I mean, they produce

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Speaker 1: quite a lot of these vehicles at the Carrica plant,

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Speaker 1: but there's no need for clinic people just really need

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Speaker 1: to take this as a sign to say, you know,

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Speaker 1: the brand actually cares. They have picked it up. Let's

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Speaker 1: just take the car in. And I'm pretty sure when

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Speaker 1: you do take the car in it will be affect

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Speaker 1: that doesn't affect you in the longer run. Where your

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Speaker 1: car is then, you know, at a dealer for a

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Speaker 1: long time because they can't find the part, et cetera,

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Speaker 1: they're not exactly what to fix on it. They have

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Speaker 1: identified the part, so it will be a thing that

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Speaker 1: the quick fix in your car is easily back on

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Speaker 1: the road as well.

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Speaker 2: I was reading a piece where they spoke to the

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Speaker 2: Motor Industry Staff Association, who represent people who are staff

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Speaker 2: members within the motor industry, so people on the shop floor,

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Speaker 2: people kind of behind the scenes. And one of the

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Speaker 2: things they were saying is that consumers should know that

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Speaker 2: today's vehicles are far more technologically advanced than in the past,

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Speaker 2: and so they rely on complex electronic systems and diagnosis,

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Speaker 2: and so it is easier to detect potential potential faults

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Speaker 2: sorry a lot earlier and often before they pose a

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Speaker 2: serious risk to motors. So I guess while it might

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Speaker 2: be scary to share in the news, that there's been

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Speaker 2: a recall, especially if it is a make and model

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Speaker 2: that you drive. But the cars have become smarter, which

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Speaker 2: is how US detect issues before they become a serious threat.

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Speaker 1: Essentially one hundred percent googs. And this is that. That

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Speaker 1: is why I also think that, you know, they shouldn't

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Speaker 1: actually be a need for so much panic. The fact

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Speaker 1: that you've got all these tools that can diagnose issues

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Speaker 1: before they become even much much more catastrophic should actually

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Speaker 1: put put as it is. Whenever you know, back in

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Speaker 1: there is just quite how to do, you know, to

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Speaker 1: diagnose the problem. You know, it was easily you know,

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Speaker 1: let's try this, let's try that. But right now they

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Speaker 1: just plug your your current and aldib Skenner and it's

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Speaker 1: easily detectable to circufied. This is not working. That is

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Speaker 1: not taking out because of so many sensors that are

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Speaker 1: on the car in this day and age. So, I mean,

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Speaker 1: I had an a big problem for the longest of time,

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Speaker 1: and I kept asking myself, this is what happened? And

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Speaker 1: I was even scared to take the car in. But

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Speaker 1: you know, it turns out when I took the car in,

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Speaker 1: it was as simple as you know, there's some there's

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Speaker 1: a little dust on the censor itself. They kid the

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Speaker 1: sensor up and it was easily you know, then back

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Speaker 1: to know their big sense anymore like and with another

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Speaker 1: issue right now what we current get experiencing in terms

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Speaker 1: of you know, these the handbreak, it's something that they

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Speaker 1: easily picked up. You say, fine, we have detected this

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Speaker 1: problem and this issue can essentially could have been affected

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Speaker 1: than this entire time five thousand vehicles. So it's we

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Speaker 1: are living in such a technology advanced country and the

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Speaker 1: technology in cars right now is way ahead and there

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Speaker 1: shouldn't be a thing where we think, gee, with my car,

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Speaker 1: there's something wrong with my car. The startup is taking

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Speaker 1: forever to kick or there's something and it is probably

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Speaker 1: going to take me years to find what the problem is.

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Speaker 1: Right now and ODIB is gonna get plugged into your

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Speaker 1: vehicle quick and easy and you're easy to go.

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Speaker 2: And so last year, of course there was a recall,

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Speaker 2: but of a completely different model and a completely different thing.

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Speaker 2: So the Volkswagen Group Africa record more than two hundred

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Speaker 2: and fifty polars at En vehicles and this was because

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Speaker 2: of an incorrectly fitted seat belt on the driver's side

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Speaker 2: and so and so someone might go, well, you know,

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Speaker 2: is there still kind of the same kind of trust

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Speaker 2: reliability in the Folkswagen brand. If last year it was

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Speaker 2: the policy Dan granted much smaller in terms of the

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Speaker 2: number of cars that were records, one hundred and fifty,

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Speaker 2: and then this year it's the Poulo Vivo and it's

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Speaker 2: twenty five seven hundred cars. Is there a need for

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Speaker 2: concern with regards to the particular brand because of you know,

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Speaker 2: you've had a recall the previous and a recall in

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Speaker 2: this year as well.

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Speaker 1: So you know that great question again because I know

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Speaker 1: it might put a lot of people at any serious

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Speaker 1: and there's been quite a lot of recalls coming from

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Speaker 1: this one specific brand. But this is where we need

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Speaker 1: to come actually and say at least there is you know,

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Speaker 1: there's this transparency happening. I mean, the recalls used to

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Speaker 1: at times people would not get this massive rollout of

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Speaker 1: press releases to see and letting people not transparency rather

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Speaker 1: to say there's a recall happening, they're just kind of

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Speaker 1: keep it hash hash to try and preserve the brand.

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Speaker 1: But the fact that there's this transparency happening right now,

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Speaker 1: you know where everybody right now is being told that

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Speaker 1: there's a recall happening, and you know, they're getting they're

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Speaker 1: getting every you know that the National Consumer Act is

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Speaker 1: also being part of it, that the National Consumer Commission

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Speaker 1: rather is also being told that okay, listen, let's let

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Speaker 1: the people know that this is happening. That's a great

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Speaker 1: thing and we should actually embrace that. Trust me. You know,

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Speaker 1: back in the days, I used to know of breads

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Speaker 1: that we just keep it on the hash hash because

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Speaker 1: they don't want to affect the how they're seeing to

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Speaker 1: to to customers, and they just essentially just let the

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Speaker 1: customers only by an SMS or even email, and sometimes

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Speaker 1: people would not even open that email and they would

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Speaker 1: go for years that this listen, there was a problem

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Speaker 1: with you know, with with a certain cars, so we

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Speaker 1: shouldn't see it as you know, there's something wrong. I mean,

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Speaker 1: at the end of the day, some of these cars,

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Speaker 1: well this cars actually you know, made by by me,

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Speaker 1: by people who are working on the planet. And sometimes

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Speaker 1: you know, there is some word we can say, mistakes

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Speaker 1: that will happen here and there, but the fact that

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Speaker 1: it's easily picked up and you know, unfortunately you don't

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Speaker 1: get an entire twenty five thousand vehicles tests and every

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Speaker 1: time the role of the line because they will select

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Speaker 1: vehicles randomly and then maybe some vehicles of the select

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Speaker 1: on of these issues, and then when they do select

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Speaker 1: some issue some of the vehicles, then they will pick

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Speaker 1: up that issue and hence then there will be a

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Speaker 1: messive because that happens. So it's a good thing that

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Speaker 1: you know, transparency is there. And you know, you find

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Speaker 1: even with this entire you know, handbreak issue that's been

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Speaker 1: picked up the final it was something that was a vehicle,

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Speaker 1: a view that was randomly pulled off of the production

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Speaker 1: line and then they picked it up and said, listen,

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Speaker 1: let's actually go back to the cars that we made

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Speaker 1: a year last year and we you know, between February

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Speaker 1: twenty five till till this year, and then you know,

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Speaker 1: try and pick those you know, twenty five thousand vehicles

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Speaker 1: that we made because we're noticing that, you know, every

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Speaker 1: Viva that were pulling off the line is having this issue.

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Speaker 1: So it's a good thing that there is transparent We

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Speaker 1: shouldn't actually you know, say no, the brand is not

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Speaker 1: up to par anymore. There isn't that I'm doing things

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Speaker 1: right anymore. But unfortunately, these are things that can happen,

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Speaker 1: especially when you mass produce anything. Really, I mean we

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Speaker 1: look at clothes, you go to any any any any

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Speaker 1: any place really, whether it's a it's a pen, it's

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Speaker 1: a it's a computer, it's a like a piece of

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Speaker 1: a simple piece of T shirts. Rather that people create

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Speaker 1: and there will states will be out of line, there

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Speaker 1: will be something wrong where anything is mass produced. So

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Speaker 1: the fact that it's all it's all being brought in

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Speaker 1: in house again to say listen, bring your car back

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Speaker 1: in and you know it is a big purchase googs

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Speaker 1: the massive, massive precious. And for us it's South African,

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Speaker 1: the know, we we have this thing where we we

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Speaker 1: are so attached with our cars. We're unlike the rest

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Speaker 1: of the world, you know, where it's just essentially a

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Speaker 1: mode of transport. Really to us, it's a massive, massive,

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Speaker 1: massive prescious. So the fact that you folks can understand

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Speaker 1: this and say listen, bring the cars in, let's actually

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Speaker 1: check them out, is a good thing and doesn't only happen.

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Speaker 1: And we also you know budget cars, it happens with

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Speaker 1: you know performance cars or you know hyper cars as well,

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Speaker 1: where they will literally say, listen, there's a misfire on

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Speaker 1: either it's a sixteen and it's a sixteen W sixteen engine.

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Speaker 1: There's a there's a miss missfire on you know, sitting

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Speaker 1: there number four or number five, and bring the cars in.

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Speaker 1: We will repay those cars for you. So this is

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Speaker 1: something that we just need to embrace and not try

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Speaker 1: to be scared or panic. I do know what we

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Speaker 1: do get in an entire frenzy where we're panicking. Engineer

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Speaker 1: then starts. You know. Also, I've seen a lot of

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Speaker 1: people try to, if you can, say take up the

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Speaker 1: opportunitistic rather and say listen, this is why my second

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Speaker 1: year couldn't actually connect, and this is why my fuel

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Speaker 1: has been high. But we need to just be very

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Speaker 1: careful in terms of you know what you're taking your

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Speaker 1: car in for, because they definitely know what the issue is.

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Speaker 1: So she's going to try and take chances within within

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Speaker 1: that as well. And so listen, now I know why

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Speaker 1: I'm like I was in an accident, or now I

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Speaker 1: know why you know my reverse parking was not working,

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Speaker 1: you know, something silly things like that. We just to

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Speaker 1: be careful even when you take your car in because

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Speaker 1: they do know what they're going to check when you

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Speaker 1: take your car in.

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Speaker 2: So if your car is not one of the cars

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Speaker 2: that's in that production period of February twenty twenty five

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Speaker 2: to February twenty twenty six, you don't need to take

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Speaker 2: it in. But also, I mean, I'm sure by now,

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Speaker 2: or maybe the consumer hasn't realized by now, you would

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Speaker 2: have realized that there maybe isn't issue with your handbreak.

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Speaker 2: But if your issue with something else, it's not the handbreak,

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Speaker 2: it's oh, I don't know, it's the turn signal, it's

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Speaker 2: the you know, the way in which it accelerates your

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Speaker 2: car isn't part of this recall. So even if it

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Speaker 2: is a polo evo but it doesn't meet the criteria,

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Speaker 2: you can't take it into the nearest folkswahen and say,

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Speaker 2: you know, I heard there was a recall. I have

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Speaker 2: an issue with my whatever it is, it has to

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Speaker 2: be specifically those particular cars from that production period. And

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Speaker 2: also the issue is this the handbreak, rivet nothing else.

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Speaker 1: Percent I do know I mentioned, you know when it

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Speaker 1: started that I had a lot of people in the

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Speaker 1: comments saying this is why my reverse my reverse camera

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Speaker 1: hasn't been working or I didn't issue with my water palms.

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Speaker 1: I'm also going to take it in. Theyre no executive

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Speaker 1: what year and which which month it was and to

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Speaker 1: which period some of these vehicles are and what's the problem.

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Speaker 1: Essentially was so please, I do beg people not to

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Speaker 1: try and take chances because they do know what they're fixing.

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Speaker 1: And I should you take your car in and they

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Speaker 1: realize that you know you are taking you will be

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Speaker 1: charged for this and you will you will feel you

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Speaker 1: will pay the brand to that. So let's just be

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Speaker 1: very careful in terms of what we're recalling, what we're

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Speaker 1: taking the cars in for and from which cars. February

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Speaker 1: twenty twenty five to February twenty twenty.

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Speaker 2: Six, Comby's always it's great to have you on the show.

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Speaker 2: Thank you so much for your time.

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Speaker 1: Thank you so much for everying me, because thank you

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Speaker 1: so much.

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Speaker 2: That's our resident merchant enthusiast conven in check us in

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Speaker 2: coming up in the free feature doctor Tripiter and I

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Speaker 2: tell you about a wonderful visit to Linnesi youaself. We

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Speaker 2: got an invite from Abdullah to visit him and the

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Speaker 2: Ibrahim family to try something called Helen, which doctor Tripedia

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Speaker 2: and I both of us had never tried before, but

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Speaker 2: we went to try this wonderful, hearty meal that's being

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Speaker 2: served to the community in Lenesia. But we ended up

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00:20:22,200 --> 00:20:25,240
Speaker 2: having quite a wonderful experience. It became so much more

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Speaker 2: than just the soup. And I'll tell you about it

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Speaker 2: in the food feature in a short moment, But first,

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Speaker 2: it's twenty nine minutes before eight o'clock. Let's check in

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Speaker 2: with your lasi's eyewitness new sport with Undernea Schader.