WEBVTT - Consumer Talk: Vinegar shortage affecting South Africans

0:00:00.880 --> 0:00:06.920
<v Speaker 1>Lunch with Piper Hudson and now Consumer Talk featuring Wendy Nola.

0:00:08.200 --> 0:00:10.120
<v Speaker 2>Well, it is lovely to have Wendy back with us

0:00:10.160 --> 0:00:12.680
<v Speaker 2>in studio today. And as I mentioned earlier, we are

0:00:12.720 --> 0:00:15.720
<v Speaker 2>going to be talking about vinegar. You might have heard

0:00:15.760 --> 0:00:17.720
<v Speaker 2>less to discussing this on the Breakfast Show a couple

0:00:17.760 --> 0:00:20.000
<v Speaker 2>of days ago, the fact that there has been a

0:00:20.079 --> 0:00:22.880
<v Speaker 2>vinegar shortage in South Africa that's been having all kinds

0:00:23.320 --> 0:00:26.560
<v Speaker 2>of knock on impacts into other product lines. It is

0:00:26.600 --> 0:00:29.840
<v Speaker 2>a problem that we understand has largely been rectified, but

0:00:29.920 --> 0:00:31.760
<v Speaker 2>a press release that was put out by one of

0:00:31.760 --> 0:00:35.600
<v Speaker 2>the local vinegar manufacturers really peaked our interest and Wendy,

0:00:35.680 --> 0:00:37.960
<v Speaker 2>it sent you down a very tart vinegar rabbit hole

0:00:38.000 --> 0:00:39.400
<v Speaker 2>of sorts, hasn't it?

0:00:39.400 --> 0:00:42.800
<v Speaker 3>It has indeed, But I wanted to we're going to

0:00:42.800 --> 0:00:45.920
<v Speaker 3>talk about the the visa thing first or at the end,

0:00:46.040 --> 0:00:48.400
<v Speaker 3>just well in a minute, okay, yeah, okay, but just

0:00:48.440 --> 0:00:49.559
<v Speaker 3>set out for us what we're going.

0:00:49.560 --> 0:00:51.080
<v Speaker 1>Where are we going with the vinegar story?

0:00:51.159 --> 0:00:56.200
<v Speaker 3>Okay? Sure? So there's yeah, so much to know. And

0:00:56.240 --> 0:01:00.080
<v Speaker 3>I spent probably a ridiculously ridiculous amount of time on this.

0:01:00.200 --> 0:01:03.280
<v Speaker 3>So the difference between the various kinds of vinegar we

0:01:03.360 --> 0:01:05.280
<v Speaker 3>hear the names that we'ver really given it much thought.

0:01:05.319 --> 0:01:08.640
<v Speaker 3>I mean, obviously, white wine vinegar is obvious, read wine vinegar,

0:01:08.680 --> 0:01:11.640
<v Speaker 3>which a lot of the top chefs swear by as

0:01:11.680 --> 0:01:15.200
<v Speaker 3>a as a staple to deal with, you know, to

0:01:15.240 --> 0:01:19.759
<v Speaker 3>cut through too much salt or too much fatter, and

0:01:19.800 --> 0:01:22.520
<v Speaker 3>then what to do what you can do with vinegar

0:01:22.560 --> 0:01:28.360
<v Speaker 3>beyond the culinary as well as you know. I ended

0:01:28.440 --> 0:01:32.640
<v Speaker 3>up being looking at the vinegar mother and what that

0:01:33.000 --> 0:01:35.560
<v Speaker 3>I've never heard that term, and how you can actually

0:01:36.040 --> 0:01:38.839
<v Speaker 3>it's the base of making vinegar, and you can create

0:01:38.880 --> 0:01:42.759
<v Speaker 3>yourself a wonderful mother, yourself with another recipe. It's coming,

0:01:42.920 --> 0:01:47.199
<v Speaker 3>it's coming, It's coming. And of course all the household things,

0:01:47.200 --> 0:01:49.400
<v Speaker 3>the stags and everything, which is funny, a sad pepper.

0:01:49.480 --> 0:01:52.760
<v Speaker 3>When I started consumer journalism all those years ago in

0:01:52.760 --> 0:01:55.800
<v Speaker 3>the late nineties on a durban newspaper, this is like

0:01:55.880 --> 0:01:58.280
<v Speaker 3>a new consumer column, and a lot of readers on

0:01:58.320 --> 0:02:01.960
<v Speaker 3>that urban newspaper weren't really sure because the paper never

0:02:02.000 --> 0:02:05.040
<v Speaker 3>had anything like this before what had entailed, and I

0:02:05.080 --> 0:02:09.119
<v Speaker 3>totally unexpectedly got in undated, and I mean inundated worth

0:02:09.200 --> 0:02:11.600
<v Speaker 3>queries around how do I remove the stain and that

0:02:12.000 --> 0:02:13.480
<v Speaker 3>like some kind of you know.

0:02:13.960 --> 0:02:16.040
<v Speaker 1>Home math astudio exactly, son.

0:02:16.280 --> 0:02:19.079
<v Speaker 3>So there was no Google then, and what I would

0:02:19.160 --> 0:02:20.120
<v Speaker 3>do is as ask my.

0:02:20.120 --> 0:02:22.640
<v Speaker 1>Mom, and the answer was usually vinegar inside.

0:02:22.880 --> 0:02:24.480
<v Speaker 3>It often did involve vinegar.

0:02:24.560 --> 0:02:26.440
<v Speaker 2>Yes, okay, so we're going to go there and thank you.

0:02:26.480 --> 0:02:29.320
<v Speaker 2>We've had several people sending through your WhatsApps about how

0:02:29.400 --> 0:02:32.280
<v Speaker 2>you use vinegar in your home in ways that aren't

0:02:32.360 --> 0:02:33.440
<v Speaker 2>quite the norm, shall we say?

0:02:33.520 --> 0:02:33.600
<v Speaker 4>So?

0:02:33.600 --> 0:02:36.000
<v Speaker 2>Obviously we use it when we make salad dressing. You

0:02:36.160 --> 0:02:38.200
<v Speaker 2>use it if you're making your own pickle onions. But

0:02:38.280 --> 0:02:41.080
<v Speaker 2>what other applications keep them coming? We are going to

0:02:41.080 --> 0:02:43.000
<v Speaker 2>reflect them a little bit later on in the show.

0:02:43.520 --> 0:02:45.880
<v Speaker 2>So please tell us about your hacks, whether it's cleaning

0:02:45.919 --> 0:02:48.959
<v Speaker 2>and disinfecting or health use. What is the use of

0:02:49.040 --> 0:02:51.359
<v Speaker 2>vinegar that you swear by in your house? Pop through

0:02:51.360 --> 0:02:55.160
<v Speaker 2>a WhatsApp to seven two five six seven one five

0:02:55.280 --> 0:02:58.200
<v Speaker 2>six seven. But before we get stuck into the sour Wendy,

0:02:58.240 --> 0:02:59.880
<v Speaker 2>we have a little suite to share with our own.

0:03:00.080 --> 0:03:02.000
<v Speaker 3>Yes, I'm sorry I was jumping the gun there, but

0:03:02.120 --> 0:03:05.320
<v Speaker 3>a few minutes ago, so you remember, well, if you

0:03:05.360 --> 0:03:08.720
<v Speaker 3>missed last week's show, we heard from Philip Berman about

0:03:08.720 --> 0:03:11.040
<v Speaker 3>his agonizing way for a visa that would allow him

0:03:11.080 --> 0:03:14.200
<v Speaker 3>to visit his family in Dublin and particularly his beloved

0:03:14.720 --> 0:03:16.480
<v Speaker 3>nine year old granddaughter. The two of them have a

0:03:16.560 --> 0:03:20.840
<v Speaker 3>very very special bond. So he applied in March at

0:03:20.840 --> 0:03:24.680
<v Speaker 3>the time, well before there was told I think at

0:03:24.720 --> 0:03:27.400
<v Speaker 3>the time it was nine to twelve weeks at the

0:03:27.760 --> 0:03:30.520
<v Speaker 3>time that you needed. Yeah, that's what was the official line.

0:03:30.720 --> 0:03:33.320
<v Speaker 3>He spent thousands on his trip to Cape Town because

0:03:33.320 --> 0:03:37.080
<v Speaker 3>he lives in Victoria West and the Northern Cape. He

0:03:37.200 --> 0:03:40.880
<v Speaker 3>spent thousands to get you via overnighting and George.

0:03:41.160 --> 0:03:44.720
<v Speaker 2>And he also spent thousands on his plane ticket because

0:03:44.720 --> 0:03:45.640
<v Speaker 2>they told him he had to book it.

0:03:45.800 --> 0:03:48.600
<v Speaker 3>Remember before he applies exactly and he got a he

0:03:48.680 --> 0:03:50.320
<v Speaker 3>got a special that's now for him to get the

0:03:50.360 --> 0:03:52.880
<v Speaker 3>same ticket would be double. So there was such a

0:03:52.920 --> 0:03:56.880
<v Speaker 3>lot of there is such a lot at stake. So

0:03:57.040 --> 0:04:01.320
<v Speaker 3>the good news is that he said me yesterday to

0:04:01.320 --> 0:04:04.400
<v Speaker 3>say his name. We spoke about that Irish government portal

0:04:04.440 --> 0:04:06.560
<v Speaker 3>that you it is the only means of getting any

0:04:06.600 --> 0:04:09.600
<v Speaker 3>information and it is in the form of not an update.

0:04:09.640 --> 0:04:12.760
<v Speaker 3>Your name is either there, having you successful and getting

0:04:12.760 --> 0:04:14.960
<v Speaker 3>your visa, or it's not there and It was there

0:04:15.320 --> 0:04:19.279
<v Speaker 3>on Tuesday when Philip check and I was, you know,

0:04:19.320 --> 0:04:23.560
<v Speaker 3>what's happening in all these you know, elated celebratory emotives

0:04:23.640 --> 0:04:26.680
<v Speaker 3>and then he was like, no, but there's another problem now.

0:04:27.279 --> 0:04:33.240
<v Speaker 3>So there's passports with VFS. I haven't quite established it

0:04:33.320 --> 0:04:36.320
<v Speaker 3>for it was in Pretoria or here in Cape Town,

0:04:36.480 --> 0:04:39.479
<v Speaker 3>but he had paid. He paid one thousand rand for

0:04:39.520 --> 0:04:42.839
<v Speaker 3>that visa to VFS in March. Here in Cape Town,

0:04:42.920 --> 0:04:46.520
<v Speaker 3>he paid the Irish government actual visa fee, he paid

0:04:46.520 --> 0:04:51.400
<v Speaker 3>the VFF VFS processing fee, and he paid a courier

0:04:51.440 --> 0:04:54.960
<v Speaker 3>fee because given that he lives away out he didn't

0:04:54.960 --> 0:04:57.599
<v Speaker 3>want to have to make that trip again at the

0:04:57.640 --> 0:05:00.080
<v Speaker 3>cost of seven thousand rand return or whatever, so he

0:05:00.120 --> 0:05:03.400
<v Speaker 3>thought they can courier it to me. So he doesn't

0:05:03.400 --> 0:05:06.560
<v Speaker 3>have his passport in hand, and it's actually quite critical

0:05:06.600 --> 0:05:10.119
<v Speaker 3>now because we're sitting It's Wednesday. He flies. His flight

0:05:10.279 --> 0:05:14.040
<v Speaker 3>is from Joe Book to Dublin on Tuesday. He has

0:05:14.120 --> 0:05:19.080
<v Speaker 3>to overnight in George because at night a lot long story,

0:05:19.160 --> 0:05:21.760
<v Speaker 3>so he flies to Georgie overnights he flies, so he

0:05:22.200 --> 0:05:26.400
<v Speaker 3>leaves his home essentially bottom line, at one o'clock lunchtime

0:05:26.520 --> 0:05:27.200
<v Speaker 3>is on.

0:05:27.240 --> 0:05:29.160
<v Speaker 1>Monday, that's the deadline.

0:05:29.160 --> 0:05:32.480
<v Speaker 3>He has got to say, sorry, start the tuesday onesday.

0:05:32.680 --> 0:05:34.120
<v Speaker 1>Tuesday, so he needs.

0:05:33.920 --> 0:05:37.120
<v Speaker 3>To pretty much Monday, because he, I mean, Tuesday morning

0:05:37.200 --> 0:05:40.520
<v Speaker 3>is forty late. He needs that. He needs that passport

0:05:40.600 --> 0:05:42.839
<v Speaker 3>to be delivered to him in his home on Monday.

0:05:42.880 --> 0:05:45.080
<v Speaker 3>And we now how many business days I don't.

0:05:44.920 --> 0:05:48.400
<v Speaker 1>Know weekends, Thursday, Friday and Monday. That's three work three busurs.

0:05:48.839 --> 0:05:52.480
<v Speaker 3>So yeah, he whatsapped me to say, I've checked with FDIX.

0:05:52.560 --> 0:05:57.200
<v Speaker 3>They have not received my passport from VFS. When I applied,

0:05:57.720 --> 0:06:00.880
<v Speaker 3>he was handled a FedEx tracking number, he says. FedEx

0:06:00.920 --> 0:06:03.800
<v Speaker 3>tells me that they cannot go and pick up the

0:06:03.839 --> 0:06:08.880
<v Speaker 3>passport from VFS. They have to wait for VFS to

0:06:08.920 --> 0:06:12.960
<v Speaker 3>initiate the process and say come and fetch the come

0:06:13.040 --> 0:06:21.719
<v Speaker 3>and get it. So I have emailed VFS's outsourced PR

0:06:21.839 --> 0:06:25.839
<v Speaker 3>agency and all the internal addresses that she used to

0:06:26.040 --> 0:06:33.160
<v Speaker 3>replied all to say, now, just contact the courier, get

0:06:33.160 --> 0:06:36.520
<v Speaker 3>this to happen, because I mean, I know Phillip's anxiety

0:06:36.600 --> 0:06:38.839
<v Speaker 3>levels or through the but I've been holding his hand

0:06:38.880 --> 0:06:41.480
<v Speaker 3>through this thing and I'm feeling super I haven't got

0:06:41.520 --> 0:06:44.080
<v Speaker 3>anything at stake. It's just that I'm living I'm living

0:06:44.320 --> 0:06:48.000
<v Speaker 3>sort carries through his stress and feeling. I mean, I

0:06:48.080 --> 0:06:51.080
<v Speaker 3>just can't bear that it's now granted, but he still

0:06:51.120 --> 0:06:54.000
<v Speaker 3>now has this anxiety over is he actually going to

0:06:54.000 --> 0:06:56.560
<v Speaker 3>get the passport in hand before he leaves his home

0:06:56.600 --> 0:06:57.960
<v Speaker 3>at lunchtime on Tuesday.

0:06:58.040 --> 0:06:59.800
<v Speaker 2>Well, I hope that when we come to air next

0:06:59.800 --> 0:07:01.960
<v Speaker 2>week we will be telling you that Philip is on

0:07:02.000 --> 0:07:02.440
<v Speaker 2>a plane.

0:07:02.600 --> 0:07:04.480
<v Speaker 3>We'd better on his way.

0:07:05.000 --> 0:07:07.400
<v Speaker 1>We'd better, But we will keep you posting on this one, okay.

0:07:07.480 --> 0:07:10.280
<v Speaker 2>So Fenger's cross toes crossed everything you can claip us

0:07:10.400 --> 0:07:11.480
<v Speaker 2>please for Philip.

0:07:11.160 --> 0:07:12.400
<v Speaker 1>That that passport gets there.

0:07:12.480 --> 0:07:15.480
<v Speaker 3>There are many others in this situation, and many have missed,

0:07:15.520 --> 0:07:17.640
<v Speaker 3>as we read last week, have missed out on important

0:07:17.640 --> 0:07:20.320
<v Speaker 3>trips because it just didn't happen. But Philip's now become

0:07:20.400 --> 0:07:24.720
<v Speaker 3>our post.

0:07:21.920 --> 0:07:25.720
<v Speaker 2>Of yes, okay, So we will let you know the

0:07:25.800 --> 0:07:28.880
<v Speaker 2>final chapter of that saga when we chat this time

0:07:28.960 --> 0:07:31.520
<v Speaker 2>next week. For now, though, let's let's move on to

0:07:31.600 --> 0:07:34.080
<v Speaker 2>the vinegar story and Wendy, I mean, in the course

0:07:34.120 --> 0:07:36.880
<v Speaker 2>of looking into what is now actually almost a non

0:07:36.920 --> 0:07:39.800
<v Speaker 2>story because the vinegar shortage is coming to an end,

0:07:40.120 --> 0:07:42.559
<v Speaker 2>but you found out all kinds of interesting things about

0:07:42.560 --> 0:07:45.000
<v Speaker 2>the way it's made, and yes, the real thing versus

0:07:45.080 --> 0:07:46.280
<v Speaker 2>the invitations thing, and.

0:07:46.920 --> 0:07:49.760
<v Speaker 3>Why not and fix it up? What's not the normal

0:07:49.840 --> 0:07:52.320
<v Speaker 3>thing we do? But it sort of happened just the

0:07:52.360 --> 0:07:55.760
<v Speaker 3>way it happened. So the first thing I found out

0:07:55.840 --> 0:07:58.080
<v Speaker 3>is that the name means sour wine, which is not

0:07:58.160 --> 0:08:01.480
<v Speaker 3>anything that I'd ever contemplated. Even if the VI I

0:08:01.560 --> 0:08:04.200
<v Speaker 3>need anything to do with wine, it never occurred to me.

0:08:04.560 --> 0:08:09.600
<v Speaker 3>So it is sour wine and the real stuff. I

0:08:09.640 --> 0:08:11.600
<v Speaker 3>will talk about the imitation stuff just now, and I

0:08:11.720 --> 0:08:14.280
<v Speaker 3>learn something interesting there as well. Is made via a

0:08:14.320 --> 0:08:17.440
<v Speaker 3>two step fermentation process. So the first step is that

0:08:17.440 --> 0:08:20.440
<v Speaker 3>the sugars are converted to alcohol. The sugars in the

0:08:20.560 --> 0:08:24.040
<v Speaker 3>in the grape, the wine grape or the apple or

0:08:24.320 --> 0:08:26.440
<v Speaker 3>cider or whatever the case may be converted to well,

0:08:26.440 --> 0:08:30.160
<v Speaker 3>then it becomes alcohol. Then a second fermentation converts the

0:08:30.200 --> 0:08:35.280
<v Speaker 3>alcohol to acetic acid, which is the main component of vinegar.

0:08:35.960 --> 0:08:40.360
<v Speaker 3>And then different kinds of vinegar are created by using

0:08:40.440 --> 0:08:45.480
<v Speaker 3>various base ingredients fruits or grains. I do a lot

0:08:45.520 --> 0:08:47.960
<v Speaker 3>of Asian cookings always have rice vinegar, and obviously that

0:08:48.000 --> 0:08:51.679
<v Speaker 3>comes from ice, which then influences the final flavor. So

0:08:51.720 --> 0:08:54.720
<v Speaker 3>apple cider vinegar is made from fermented apple juice. Red

0:08:54.760 --> 0:08:57.560
<v Speaker 3>wine vinegar from red wine, and you get the picture

0:08:57.559 --> 0:09:01.000
<v Speaker 3>of right wine vinegar. So balsamic vinegar is made by crushing.

0:09:01.360 --> 0:09:03.000
<v Speaker 3>And I never really knew this. I never bothered to

0:09:03.040 --> 0:09:05.840
<v Speaker 3>find out balsamic vinegar, and it can, I mean it

0:09:05.880 --> 0:09:10.320
<v Speaker 3>can be huge, a huge price because of the process

0:09:10.320 --> 0:09:13.000
<v Speaker 3>that we've all heard of Maderna and everything. But essentially

0:09:13.080 --> 0:09:17.840
<v Speaker 3>it's made by crushing grapes, including the seeds and the stems. Also,

0:09:17.840 --> 0:09:20.880
<v Speaker 3>I didn't know that either to create what's called a must.

0:09:21.440 --> 0:09:24.520
<v Speaker 3>The must is then simmered to concentrate the sugars and

0:09:24.559 --> 0:09:28.160
<v Speaker 3>then fermented. And this is where the expensive bit comes in.

0:09:28.360 --> 0:09:30.960
<v Speaker 3>You if you buy the top stuff, it's aged in

0:09:31.040 --> 0:09:35.840
<v Speaker 3>wooden barrels for years, often decades, and during that aging

0:09:35.920 --> 0:09:40.240
<v Speaker 3>process it's transferred to smaller barrels of different woods, enhancing

0:09:40.280 --> 0:09:45.280
<v Speaker 3>the flavor complexity. Traditional balansomic vinegar from Moderna or Reggio

0:09:45.400 --> 0:09:50.000
<v Speaker 3>Emilia follows very strict regional standards and regulations and so

0:09:50.080 --> 0:09:52.360
<v Speaker 3>that you know, it's like, you know, like whiskey or

0:09:52.400 --> 0:09:58.560
<v Speaker 3>wine aged in the woods. And so it made me

0:09:58.640 --> 0:10:01.880
<v Speaker 3>think of it long ago when I was still based

0:10:01.920 --> 0:10:05.840
<v Speaker 3>in urban a top urban chef contacted me furious because

0:10:05.880 --> 0:10:10.000
<v Speaker 3>she'd heard something. Her normal supplier was on leave or something.

0:10:10.000 --> 0:10:12.760
<v Speaker 3>I don't know, but she used this new supplier. She

0:10:12.920 --> 0:10:16.560
<v Speaker 3>ordered five liters of balsamic vinegar from the supply, and

0:10:16.600 --> 0:10:19.839
<v Speaker 3>she paid top price for it, and she delivered this

0:10:20.040 --> 0:10:24.080
<v Speaker 3>five liter bottle, unlabeled, just this five liter bottle, and

0:10:24.120 --> 0:10:27.520
<v Speaker 3>she said, I want you to taste it. It's absolute rubbish.

0:10:27.720 --> 0:10:30.120
<v Speaker 3>And I can't even remember what I did with that story.

0:10:29.840 --> 0:10:34.040
<v Speaker 3>But yeah, clearly there's a lot of expensive food ingredients.

0:10:34.080 --> 0:10:37.760
<v Speaker 3>We've talked about honey often enough, Olive oils another that

0:10:37.920 --> 0:10:41.640
<v Speaker 3>are that are faked, and obviously balsomic vinegar, given that

0:10:41.679 --> 0:10:43.480
<v Speaker 3>the good stuff can go for quite a price, is

0:10:43.559 --> 0:10:48.199
<v Speaker 3>one of those products that is a subject of food forgery.

0:10:48.320 --> 0:10:51.680
<v Speaker 2>Interesting in food in the production market. Okay, so be

0:10:51.800 --> 0:10:55.920
<v Speaker 2>aware if you're not paying a good rate for balsomic

0:10:55.960 --> 0:10:59.319
<v Speaker 2>vinegan in particular, question whether you are in fact getting

0:10:59.400 --> 0:11:01.520
<v Speaker 2>proper vos is the message.

0:11:01.600 --> 0:11:03.079
<v Speaker 1>Now, what about the imitation stuff?

0:11:03.320 --> 0:11:05.720
<v Speaker 3>Okay, So what I learned that I knew there was

0:11:05.760 --> 0:11:11.240
<v Speaker 3>imitation stuff. I wanted to know. You know that you

0:11:11.320 --> 0:11:13.560
<v Speaker 3>get some cheap stuff in the supermarket. I use it

0:11:13.600 --> 0:11:16.120
<v Speaker 3>for sproat vinegar. I use it as a instead of

0:11:16.120 --> 0:11:20.360
<v Speaker 3>a fabric softna with a couple of drops of essential oil.

0:11:21.400 --> 0:11:25.440
<v Speaker 3>So I wanted to know, could that be imitation because

0:11:25.480 --> 0:11:28.120
<v Speaker 3>it's you know, or would they have to label? So

0:11:28.160 --> 0:11:32.480
<v Speaker 3>the food labeling regulations in this country require a label

0:11:32.520 --> 0:11:35.040
<v Speaker 3>declaration that says this is imitation. So if the label

0:11:35.080 --> 0:11:38.760
<v Speaker 3>doesn't say imitation, and you're buying it from you know,

0:11:38.960 --> 0:11:42.680
<v Speaker 3>a reputable outlet store, supermarket, then you can it has

0:11:42.760 --> 0:11:45.800
<v Speaker 3>gone through the fermentation process. It has not been in

0:11:45.840 --> 0:11:48.480
<v Speaker 3>the beautiful oak barrels and all of that that the

0:11:48.520 --> 0:11:51.760
<v Speaker 3>bolsimica goes in. But it's not imitation. It has been

0:11:51.800 --> 0:11:54.360
<v Speaker 3>fermented to create vinegar in the traditional way.

0:11:54.440 --> 0:11:56.160
<v Speaker 1>How do they create the imitation version?

0:11:56.160 --> 0:11:56.439
<v Speaker 3>Okay?

0:11:56.480 --> 0:11:58.360
<v Speaker 1>So is there no fermentation in that process?

0:11:58.400 --> 0:11:59.600
<v Speaker 3>No, there's no fermentation.

0:11:59.720 --> 0:11:59.960
<v Speaker 1>Okay.

0:12:00.240 --> 0:12:05.000
<v Speaker 3>It's a bit like sparkling wine versus mcc okay, where

0:12:05.080 --> 0:12:10.239
<v Speaker 3>then there's certain steps erted wine versus the whole fermentation

0:12:10.320 --> 0:12:13.320
<v Speaker 3>that creates the bottom kind of bubble, the natural bubble,

0:12:13.400 --> 0:12:16.280
<v Speaker 3>as well as that that deep complex flavor. Right, So,

0:12:16.360 --> 0:12:20.559
<v Speaker 3>with imitation vinegar, which incidentally is used by most fish

0:12:20.559 --> 0:12:25.840
<v Speaker 3>and chip shops, chippies in the UK because it is

0:12:26.760 --> 0:12:30.880
<v Speaker 3>it's a it's cheaper, and they add a caramel coloring.

0:12:31.000 --> 0:12:33.880
<v Speaker 3>Basically what they do is mixed water, acetic acid and

0:12:33.920 --> 0:12:37.680
<v Speaker 3>flavorings and colorings to give it that caramel color. And

0:12:38.240 --> 0:12:40.520
<v Speaker 3>because it's so widely you some people say they prefer

0:12:40.559 --> 0:12:42.600
<v Speaker 3>it because it's what they become used to, like some

0:12:42.640 --> 0:12:45.760
<v Speaker 3>people would prefer margurine butter because it's what what they know,

0:12:45.960 --> 0:12:49.000
<v Speaker 3>what they know. So so yeah, if you don't see

0:12:49.000 --> 0:12:53.840
<v Speaker 3>the word imitation vinegar in this country, it is has

0:12:53.920 --> 0:12:57.360
<v Speaker 3>gone through the fermentation process. In the UK they call

0:12:57.440 --> 0:13:01.640
<v Speaker 3>it non brewed condiment, which will tell you it ferment

0:13:01.840 --> 0:13:05.520
<v Speaker 3>it hasn't been brewed NBC for short, so that they

0:13:05.600 --> 0:13:06.960
<v Speaker 3>have to say on the label NBC.

0:13:07.280 --> 0:13:09.320
<v Speaker 2>Okay, So the brown stuff in the chippy is not

0:13:09.360 --> 0:13:11.000
<v Speaker 2>necessarily actually probably.

0:13:10.760 --> 0:13:12.480
<v Speaker 3>Unless it's a very high end niche.

0:13:12.520 --> 0:13:15.880
<v Speaker 2>I mean, one application where I can see that being

0:13:15.960 --> 0:13:18.559
<v Speaker 2>necessary is if you've got a cleontell that includes a

0:13:18.600 --> 0:13:20.880
<v Speaker 2>lot of Muslim customers who aren't got alcohol, you bought

0:13:20.880 --> 0:13:23.040
<v Speaker 2>a product that hasn't been fermented, so that is you

0:13:23.080 --> 0:13:26.320
<v Speaker 2>could use the imitation exactly. And for people who I

0:13:26.320 --> 0:13:29.440
<v Speaker 2>mean totalers for any other reasons, Yeah, Okay, so just

0:13:29.440 --> 0:13:32.160
<v Speaker 2>be aware of that there are imitation vinegars, aren't there,

0:13:32.200 --> 0:13:34.080
<v Speaker 2>but they need to be labeled as such if you're

0:13:34.120 --> 0:13:36.480
<v Speaker 2>buying them here in South Africa, So just read your

0:13:36.559 --> 0:13:38.840
<v Speaker 2>labels carefully if you want to be sure you get

0:13:39.000 --> 0:13:40.800
<v Speaker 2>the real thing that tells me that the stuff up

0:13:40.920 --> 0:13:44.480
<v Speaker 2>or into my fabric software section of my washing machine

0:13:44.640 --> 0:13:49.200
<v Speaker 2>is actually has been fermented in the traditional sense, just

0:13:49.240 --> 0:13:52.520
<v Speaker 2>has been It is not using premium agreement ingredients of

0:13:52.559 --> 0:13:55.520
<v Speaker 2>apples and things. After the break, we're going to share

0:13:55.559 --> 0:13:58.000
<v Speaker 2>some of your tips, but quickly before we get there, Wendy,

0:13:58.280 --> 0:14:00.400
<v Speaker 2>just to recap. The vinegar shortages come to.

0:14:00.360 --> 0:14:02.959
<v Speaker 1>An end, we understand. But what was the main cause

0:14:02.960 --> 0:14:03.160
<v Speaker 1>of that?

0:14:03.360 --> 0:14:05.800
<v Speaker 3>Okay, so there were a few. There was a whole

0:14:05.800 --> 0:14:08.440
<v Speaker 3>lot of things that came together, the rising cost of

0:14:09.080 --> 0:14:12.840
<v Speaker 3>raw materials, logistics constraints, surging demand across the food and

0:14:12.960 --> 0:14:16.360
<v Speaker 3>industrial sectors, and I think what tipped it over was

0:14:16.600 --> 0:14:19.080
<v Speaker 3>a major of in nego manufacturer in South Africa, l

0:14:19.640 --> 0:14:24.080
<v Speaker 3>is HL wholesaler Sorry shut down last year after a

0:14:24.200 --> 0:14:28.320
<v Speaker 3>size investigation led to the discovery of false export documents,

0:14:28.600 --> 0:14:31.280
<v Speaker 3>and the owner was sentenced to fifteen years in prison

0:14:31.320 --> 0:14:34.480
<v Speaker 3>for taxis Okay, so a whole link that was that

0:14:34.640 --> 0:14:35.760
<v Speaker 3>was a major supply.

0:14:35.640 --> 0:14:38.280
<v Speaker 2>Yeah, okay, so it's kind of a perfect storm of

0:14:38.680 --> 0:14:42.440
<v Speaker 2>factors coming together. And of course, as this made us realize, Wendy,

0:14:42.480 --> 0:14:45.160
<v Speaker 2>it wasn't just the vinegar that got harder to find,

0:14:45.720 --> 0:14:48.160
<v Speaker 2>was all the other products vinegar is a component of,

0:14:48.400 --> 0:14:51.320
<v Speaker 2>like mayonnaise, like salad dressings, like tomatoes, sauce.

0:14:51.760 --> 0:14:55.440
<v Speaker 1>The packaging. It felt the knock on impact. Everybody felt it.

0:14:55.440 --> 0:14:57.720
<v Speaker 3>It was there was there was a problem with industrial

0:14:57.720 --> 0:15:01.080
<v Speaker 3>packaging as well at some point, and that affected and

0:15:01.200 --> 0:15:02.520
<v Speaker 3>the supply of vinego as well.

0:15:02.560 --> 0:15:04.480
<v Speaker 1>So, as you say, a real perfect storm.

0:15:04.560 --> 0:15:06.560
<v Speaker 2>Okay, So, but the good news is it does seem

0:15:06.600 --> 0:15:09.000
<v Speaker 2>like that storm is moving on now and the supply

0:15:09.280 --> 0:15:12.960
<v Speaker 2>chain is getting back to normal. So after the news, okay,

0:15:13.000 --> 0:15:16.360
<v Speaker 2>we've got suggestions pouring in, which is wonderful. We're going

0:15:16.360 --> 0:15:18.320
<v Speaker 2>to share those with you. We're also going to share

0:15:18.400 --> 0:15:20.880
<v Speaker 2>Wendy's recipe for the vinegar mother. If you want to

0:15:20.920 --> 0:15:23.520
<v Speaker 2>try and make your own at home, and if anybody

0:15:23.560 --> 0:15:26.680
<v Speaker 2>listening has already done so, please do pop through a

0:15:26.680 --> 0:15:29.520
<v Speaker 2>WhatsApp voice note or text and tell us what you

0:15:29.640 --> 0:15:31.880
<v Speaker 2>learned in the process. Was it easy was it difficult?

0:15:31.960 --> 0:15:33.920
<v Speaker 2>Did it taste as good as the shop bought stuff?

0:15:34.160 --> 0:15:36.320
<v Speaker 2>How long did it last? What do we need to

0:15:36.440 --> 0:15:39.000
<v Speaker 2>know that you discovered by trial and error? Make it

0:15:39.040 --> 0:15:41.240
<v Speaker 2>easier for the rest of us? Oh seven two five

0:15:41.360 --> 0:15:43.680
<v Speaker 2>six seven one five six seven.

0:15:44.080 --> 0:15:49.120
<v Speaker 5>Casal consumer talk. WhatsApp on? O seven to two five

0:15:49.240 --> 0:15:51.560
<v Speaker 5>six seven one five six seven.

0:15:52.960 --> 0:15:56.480
<v Speaker 2>Right, let's dive into the many interesting uses for vinegar

0:15:56.640 --> 0:15:58.920
<v Speaker 2>that we've all found. And I say we because I

0:15:59.120 --> 0:16:01.240
<v Speaker 2>use it sort of label if you like, in my

0:16:01.360 --> 0:16:05.400
<v Speaker 2>house in two ways. Wendy as a cleaning agent. So

0:16:05.400 --> 0:16:07.800
<v Speaker 2>obviously I keep the balsamic, the raspberry vinegar, the wine

0:16:07.800 --> 0:16:10.520
<v Speaker 2>when it gets said for cooking, but for cleaning purposes.

0:16:10.560 --> 0:16:12.680
<v Speaker 2>There are two or three things I swear by it,

0:16:12.720 --> 0:16:14.720
<v Speaker 2>and I always, as a result, have a big bottle

0:16:15.120 --> 0:16:18.160
<v Speaker 2>of just playing spirit vinegar in the kitchen block drains

0:16:18.240 --> 0:16:21.640
<v Speaker 2>a mixture of bi carb and white and spirit vinegar fizzers.

0:16:21.680 --> 0:16:25.040
<v Speaker 1>I swear by its chemicals. From the drain cleaners.

0:16:25.040 --> 0:16:27.720
<v Speaker 2>You pour some bi carb powder into the affected drain

0:16:28.040 --> 0:16:30.200
<v Speaker 2>and then splash over the white wine vinegar, and the

0:16:30.240 --> 0:16:35.040
<v Speaker 2>reaction that it creates is instant physical spying, very satisfying,

0:16:35.080 --> 0:16:38.080
<v Speaker 2>and more importantly, does the trick. Second one is I

0:16:38.200 --> 0:16:40.720
<v Speaker 2>use it every six months or so I give my

0:16:40.880 --> 0:16:43.400
<v Speaker 2>washing machine a good cleanout. I do that too, Vinegar

0:16:43.440 --> 0:16:46.880
<v Speaker 2>into the drum, bikarb into the fabric.

0:16:46.520 --> 0:16:48.840
<v Speaker 3>Softness, good for dealing with soap scum.

0:16:48.960 --> 0:16:50.760
<v Speaker 2>Yeah, and just running on the hottest cycle and it

0:16:50.800 --> 0:16:52.480
<v Speaker 2>lifts all the scum off the inside of the drum.

0:16:52.720 --> 0:16:54.440
<v Speaker 2>And then the third thing is very similarly if you

0:16:54.480 --> 0:16:57.400
<v Speaker 2>wanted to clean your air fryer, and anybody who has

0:16:57.440 --> 0:16:59.640
<v Speaker 2>tried to clean the inside of an air fryer knows

0:16:59.680 --> 0:17:02.240
<v Speaker 2>how to cult it is a little bit of vinegar

0:17:02.280 --> 0:17:05.680
<v Speaker 2>into the bottom with some boiling water. I think I

0:17:05.720 --> 0:17:07.320
<v Speaker 2>had a half a cup of vinegar and two cups

0:17:07.320 --> 0:17:10.000
<v Speaker 2>of boiling water. You run it on its highest heat

0:17:10.040 --> 0:17:12.080
<v Speaker 2>for about five minutes and then leave it to sit

0:17:12.119 --> 0:17:15.639
<v Speaker 2>and steam for about ten minutes. Take out the drawer,

0:17:15.640 --> 0:17:17.359
<v Speaker 2>pour out the vinegar, and just give it a wipe

0:17:17.359 --> 0:17:19.600
<v Speaker 2>down with some kitchen cloth. And you can wipe the

0:17:19.600 --> 0:17:21.679
<v Speaker 2>element as well by then, because the element is cooled

0:17:21.880 --> 0:17:24.920
<v Speaker 2>and all that lovely steam has cleaned off all the gunk.

0:17:25.320 --> 0:17:28.119
<v Speaker 2>So those are the three cleaning purposes I use it

0:17:28.119 --> 0:17:30.280
<v Speaker 2>for in my house. Let's take a look at what

0:17:30.480 --> 0:17:33.680
<v Speaker 2>you are doing. Patricia says, vinegar is an absolute and

0:17:33.800 --> 0:17:36.520
<v Speaker 2>must in our home. I add it to my linen's wash.

0:17:36.560 --> 0:17:39.960
<v Speaker 2>It makes it fresh and brightens the whites. It gets

0:17:40.040 --> 0:17:43.360
<v Speaker 2>rid of ants, mixed with bicarb. It cleans drains, yes,

0:17:43.400 --> 0:17:46.160
<v Speaker 2>it does. She's got another one for that combination though.

0:17:46.160 --> 0:17:49.879
<v Speaker 2>It cleans stainless steel cutlery. I hadn't saw that one,

0:17:50.040 --> 0:17:52.600
<v Speaker 2>She says. I've also used it to clean the extractor

0:17:52.600 --> 0:17:55.120
<v Speaker 2>fan and hood over the stove, and that would make sense,

0:17:55.240 --> 0:18:00.280
<v Speaker 2>very similar to the air fryer story of use to

0:18:00.280 --> 0:18:02.440
<v Speaker 2>get into those very hard little nooks and crannies of

0:18:03.200 --> 0:18:05.280
<v Speaker 2>the heating elements, et cetera, and extracta energy.

0:18:05.320 --> 0:18:06.960
<v Speaker 3>You don't have to worry about what chemicals are going

0:18:07.000 --> 0:18:08.880
<v Speaker 3>to go in there. Maybe interact with your foo food.

0:18:08.720 --> 0:18:12.359
<v Speaker 2>Later on, because it's a food grade product. Danny says,

0:18:12.440 --> 0:18:14.879
<v Speaker 2>on a dry sunny day, I spray vinegar on the

0:18:14.880 --> 0:18:18.280
<v Speaker 2>weeds and the moss on the pool paving and the driveway,

0:18:18.359 --> 0:18:22.520
<v Speaker 2>and it kills them. Trish says, I swear by this mixture.

0:18:22.520 --> 0:18:24.280
<v Speaker 2>I've passed it on to all of my friends as

0:18:24.320 --> 0:18:27.680
<v Speaker 2>a cleaning mixture. A good squirt of sunlight liquid three

0:18:27.760 --> 0:18:30.840
<v Speaker 2>good glugs of white vinegar. Put that in a spray bottle,

0:18:31.080 --> 0:18:33.000
<v Speaker 2>fill it up to the top with hot tap water

0:18:33.640 --> 0:18:36.200
<v Speaker 2>and put the spray nozzle on. Mix it all up,

0:18:36.240 --> 0:18:38.680
<v Speaker 2>and then use this mixture when doing dishes by hand,

0:18:38.760 --> 0:18:41.639
<v Speaker 2>especially for greasy frying plans. You just spray it on

0:18:42.080 --> 0:18:44.760
<v Speaker 2>scrub with a long handled dishbrush and watch it magically

0:18:44.800 --> 0:18:48.600
<v Speaker 2>clean everything. I also use this on collars and cuffs,

0:18:48.640 --> 0:18:53.640
<v Speaker 2>on counters, mirrors, windows, the shower door, the bathrooms. It

0:18:53.680 --> 0:18:56.960
<v Speaker 2>gets rid of smells quickly. It decreases build up quickly.

0:18:57.359 --> 0:19:00.440
<v Speaker 2>Don't make it too strong because you don't want to

0:19:00.480 --> 0:19:03.520
<v Speaker 2>have to rinse. Approximate measurements or one teaspoon of sunlight

0:19:03.560 --> 0:19:06.120
<v Speaker 2>to three dessert spoons of white vinegar to five hundred

0:19:06.160 --> 0:19:09.159
<v Speaker 2>miles of hot water and Trisha. Interestingly, that's the recipe

0:19:09.200 --> 0:19:12.200
<v Speaker 2>I was given as a toilet spray during the drought crisis.

0:19:12.320 --> 0:19:14.840
<v Speaker 2>We're trying not to flush, and I've still got that

0:19:14.880 --> 0:19:18.879
<v Speaker 2>bottle in my kitchen in my bathroom, exact same measurements

0:19:19.200 --> 0:19:22.480
<v Speaker 2>teaspoon of sunlight liquid, three dessert spoons of white vinegar,

0:19:23.000 --> 0:19:25.560
<v Speaker 2>and five hundred miles of hot water. So Trisha's all

0:19:25.600 --> 0:19:30.840
<v Speaker 2>purpose cleaner is made with those ingredients. Jill says, I

0:19:31.000 --> 0:19:33.800
<v Speaker 2>made apple cider vinegar, which was quite an experiment. I've

0:19:33.840 --> 0:19:36.359
<v Speaker 2>still got bottles and bottles of it. I drink it

0:19:36.359 --> 0:19:39.199
<v Speaker 2>with some sparkling water. Now here we go. Some of

0:19:39.200 --> 0:19:41.679
<v Speaker 2>my bottles produced a mother, which I never knew what

0:19:41.720 --> 0:19:43.800
<v Speaker 2>to do with, so I just bottled them in vinegar

0:19:44.160 --> 0:19:46.000
<v Speaker 2>and then I had to chuck them out recently because

0:19:46.040 --> 0:19:48.200
<v Speaker 2>they were so disgusting. And the biggest problem I had

0:19:48.280 --> 0:19:50.840
<v Speaker 2>was fruit flies. Where they came from, I don't know.

0:19:51.400 --> 0:19:53.480
<v Speaker 2>I then read to put some apple side of vinegar

0:19:53.560 --> 0:19:56.960
<v Speaker 2>and sunlight liquid in a small container, which would drown them.

0:19:57.560 --> 0:20:01.679
<v Speaker 2>It was huge fun. Now sorry about sorry for the

0:20:01.680 --> 0:20:05.440
<v Speaker 2>fruit flies. When need explain to us what the mother is, please.

0:20:05.280 --> 0:20:08.040
<v Speaker 3>Okay, So now I've got to find it in my

0:20:08.080 --> 0:20:12.880
<v Speaker 3>notes because we've gone Okay. So it's a gloopy, jelly

0:20:13.160 --> 0:20:16.119
<v Speaker 3>like blob of cellulars like I would say, more of

0:20:16.160 --> 0:20:19.200
<v Speaker 3>a disc lot, more of a disc than a clob

0:20:20.520 --> 0:20:25.119
<v Speaker 3>that would sit at the top of the liquid. So

0:20:25.160 --> 0:20:29.600
<v Speaker 3>it transforms alcohol into tangy, tasty vinegar, and it can

0:20:29.640 --> 0:20:31.680
<v Speaker 3>go on to make many many more batches. I don't

0:20:31.680 --> 0:20:34.600
<v Speaker 3>know if it ever goes into manymporus stops being able

0:20:34.680 --> 0:20:38.040
<v Speaker 3>to do it. But anyway, so here's what you do,

0:20:38.119 --> 0:20:41.000
<v Speaker 3>and I've googled this and tried to find the best recipes.

0:20:41.040 --> 0:20:44.280
<v Speaker 3>So in a glass container, you mix two cups of

0:20:44.680 --> 0:20:48.280
<v Speaker 3>raw apple cider or diluted wine. So it would be

0:20:48.280 --> 0:20:55.879
<v Speaker 3>one to one with water of cider or sorry apple

0:20:55.960 --> 0:21:00.200
<v Speaker 3>sader on its own, or diluted wine one to one

0:21:00.480 --> 0:21:03.159
<v Speaker 3>with a quarter of a cup of raw unfaulted vinegar.

0:21:03.280 --> 0:21:05.800
<v Speaker 3>So I said, okay, what is raw unfaulted vinegar. It's

0:21:05.800 --> 0:21:07.840
<v Speaker 3>the kind that you get from health shops. Look for

0:21:07.920 --> 0:21:11.679
<v Speaker 3>cloudy sediment, because that's actually sediment of mother right. Okay,

0:21:12.080 --> 0:21:15.159
<v Speaker 3>you're propagating it, right. So you get two cups of

0:21:15.200 --> 0:21:17.640
<v Speaker 3>cider or diluted wine with a quarter of a cup

0:21:17.680 --> 0:21:18.919
<v Speaker 3>of raw unfaulted vinegar.

0:21:19.200 --> 0:21:20.359
<v Speaker 1>You cover that in your.

0:21:20.280 --> 0:21:25.320
<v Speaker 3>Glass container with cheese clo some fabric that breathe, and

0:21:25.359 --> 0:21:27.679
<v Speaker 3>you store it in a warm, dark place. Those are

0:21:27.680 --> 0:21:33.200
<v Speaker 3>hard to find now between twenty and thirty degrees centigrade.

0:21:33.240 --> 0:21:35.000
<v Speaker 3>So maybe this is a summer thing in Cape Ton

0:21:35.480 --> 0:21:38.199
<v Speaker 3>and way two to eight weeks and this jelly like

0:21:38.520 --> 0:21:41.920
<v Speaker 3>mothers informs on the surface and then you can use

0:21:41.960 --> 0:21:44.040
<v Speaker 3>bits of that to propagate it, so I would make

0:21:44.080 --> 0:21:48.160
<v Speaker 3>mine taste really be really tasty with you know, whether

0:21:48.200 --> 0:21:50.280
<v Speaker 3>it's apple or whatever you want to be the base

0:21:50.359 --> 0:21:53.720
<v Speaker 3>and red wine whatever, and then you go on and

0:21:53.800 --> 0:21:55.920
<v Speaker 3>I am so going to try this. I had never

0:21:55.960 --> 0:21:58.800
<v Speaker 3>even heard of a vinegar moth before. I mean, clearly

0:21:58.840 --> 0:22:03.800
<v Speaker 3>not a very good Martha Stewart. But I have returned

0:22:03.800 --> 0:22:06.800
<v Speaker 3>to making my own salad dressings because even the premium ones,

0:22:07.720 --> 0:22:10.360
<v Speaker 3>they're expensive, and I don't think they taste as good

0:22:10.400 --> 0:22:13.399
<v Speaker 3>as as homemade. So I'm going to be putting my

0:22:13.480 --> 0:22:17.800
<v Speaker 3>new vinegar into my own salad dressings. Okay, future will report.

0:22:18.080 --> 0:22:18.560
<v Speaker 1>Let us know.

0:22:18.920 --> 0:22:20.840
<v Speaker 3>We've got a few moments at the end of another

0:22:20.920 --> 0:22:21.520
<v Speaker 3>series show.

0:22:21.720 --> 0:22:23.439
<v Speaker 1>Okay, let us know how the mother goes.

0:22:23.480 --> 0:22:25.520
<v Speaker 2>Please, this is going to be a familiar voice, and

0:22:25.560 --> 0:22:27.720
<v Speaker 2>I'm looking forward to hearing this particular application.

0:22:29.119 --> 0:22:32.840
<v Speaker 4>Hello, BIPA. Interestingly enough, we use vinegar in the in

0:22:32.880 --> 0:22:36.439
<v Speaker 4>the industry when we need to book clear calcium. So

0:22:36.680 --> 0:22:39.520
<v Speaker 4>if you ever seen these inner garage where the water

0:22:39.680 --> 0:22:43.640
<v Speaker 4>drips and there's this cake of calcium vinegar clean.

0:22:44.600 --> 0:22:47.120
<v Speaker 2>Well, oh yeah, we lost half the voice note there,

0:22:47.119 --> 0:22:50.119
<v Speaker 2>but vinegar clears away calcium build up. Thank you very much.

0:22:50.200 --> 0:22:54.800
<v Speaker 2>Underload ambrosio idy man with that feedback, So that would

0:22:54.800 --> 0:22:57.080
<v Speaker 2>make sense as to why it works on the shower doors.

0:22:57.080 --> 0:22:59.080
<v Speaker 3>It does, and I was going to say, apparently breaks

0:22:59.119 --> 0:23:03.000
<v Speaker 3>down so very good for stains which we all experience

0:23:03.080 --> 0:23:06.679
<v Speaker 3>coffee and tea stains out of mugs. Just yeah, so

0:23:06.760 --> 0:23:07.640
<v Speaker 3>try your concoction.

0:23:07.800 --> 0:23:10.199
<v Speaker 2>Just plain vinegar, okay, So for a stained mug, just

0:23:10.200 --> 0:23:12.480
<v Speaker 2>put some plan Okay.

0:23:12.280 --> 0:23:13.840
<v Speaker 3>You see how much you need to do the trick.

0:23:14.280 --> 0:23:16.800
<v Speaker 2>Faldila says her vinegar tip is to use half a

0:23:16.800 --> 0:23:19.320
<v Speaker 2>cup of vinegar in a bucket of water to clean

0:23:19.400 --> 0:23:23.320
<v Speaker 2>laminated flooring and ceramic tiles, no build up. And have

0:23:23.400 --> 0:23:26.119
<v Speaker 2>you seen the cost of tile cleaner because Alda, that's

0:23:26.160 --> 0:23:28.200
<v Speaker 2>a very useful tip, Thank you very very much.

0:23:28.600 --> 0:23:31.000
<v Speaker 1>Indeed, what else have we got here?

0:23:32.000 --> 0:23:34.399
<v Speaker 2>Peter and Kennilworth says you've probably heard about the vinegar

0:23:34.440 --> 0:23:37.240
<v Speaker 2>and buikob unblocking the kitchen sinker, you and I both.

0:23:37.280 --> 0:23:40.800
<v Speaker 2>Peter Sheila says, besides a dash of white vinegar on

0:23:40.880 --> 0:23:43.480
<v Speaker 2>my smashed on toast, I use it in place of

0:23:43.520 --> 0:23:47.400
<v Speaker 2>softener in my laundry too. I've stopped using fabric softna altogether.

0:23:47.600 --> 0:23:49.320
<v Speaker 2>So maybe I must try the vinegar, but I haven't

0:23:49.320 --> 0:23:51.360
<v Speaker 2>missed it. I've got to be honest. And then Tony's

0:23:51.359 --> 0:23:52.840
<v Speaker 2>got a health you. So he says, I drink a

0:23:52.840 --> 0:23:56.120
<v Speaker 2>small glass of apple cider vinegar every day. It's meant

0:23:56.160 --> 0:23:57.960
<v Speaker 2>to be very good for you. And he then sent

0:23:58.000 --> 0:24:00.440
<v Speaker 2>me the follow up text about the re which which

0:24:00.440 --> 0:24:04.080
<v Speaker 2>suggests it supports healthy blood glucose levels and can help

0:24:04.119 --> 0:24:10.680
<v Speaker 2>lower cholesterol levels. Apple cider vinegar, Okay, please discuss. Please

0:24:10.720 --> 0:24:14.119
<v Speaker 2>discuss that with your doctor before you start playing around

0:24:14.160 --> 0:24:17.680
<v Speaker 2>with it, and make sure that you're diluting said vinegar properly,

0:24:18.000 --> 0:24:21.439
<v Speaker 2>et cetera. Sarah in Heart Based says, my husband and

0:24:21.520 --> 0:24:24.440
<v Speaker 2>son generate a huge amount of really smelly washing.

0:24:25.440 --> 0:24:27.920
<v Speaker 1>Doesn't that apply to every household? She says?

0:24:28.000 --> 0:24:30.240
<v Speaker 2>I add three cups of vinegar to my top loader

0:24:30.280 --> 0:24:33.480
<v Speaker 2>with the washing liquid. That's a lot a lot. Chemical

0:24:33.520 --> 0:24:35.960
<v Speaker 2>reaction of weak acid with ammonia helps to get the

0:24:35.960 --> 0:24:38.440
<v Speaker 2>smellies fresh again, and it's also good for the stainless

0:24:38.440 --> 0:24:39.760
<v Speaker 2>steel drum of the machine.

0:24:40.160 --> 0:24:41.680
<v Speaker 1>Three cups a lot.

0:24:42.080 --> 0:24:45.080
<v Speaker 3>It's also came up a few times in my research

0:24:45.160 --> 0:24:51.240
<v Speaker 3>those tubborn male armptaine. Yes, it's apparently squirt of that

0:24:51.359 --> 0:24:54.239
<v Speaker 3>on there is very good for lifting those out. I mean,

0:24:54.320 --> 0:24:56.879
<v Speaker 3>we sound like Kim and Aggy from How Clean Is

0:24:56.920 --> 0:24:57.359
<v Speaker 3>Your House?

0:24:59.000 --> 0:25:02.680
<v Speaker 2>Okay, keep us in mind for the sequel, please. JD

0:25:02.840 --> 0:25:04.679
<v Speaker 2>asks an interesting question. I don't know if you know

0:25:04.720 --> 0:25:07.440
<v Speaker 2>the answer, Wendy, but he's asking how long can you keep.

0:25:07.240 --> 0:25:09.960
<v Speaker 1>The arsenic vinegar once it's open? There's no expiry date

0:25:10.000 --> 0:25:10.159
<v Speaker 1>on it.

0:25:10.359 --> 0:25:12.520
<v Speaker 3>Ah, that's a very good question, and I should have

0:25:12.600 --> 0:25:15.480
<v Speaker 3>mentioned this in my prep, so thank you for the prompt.

0:25:16.480 --> 0:25:20.080
<v Speaker 3>It's one of the few products that doesn't legally in

0:25:20.160 --> 0:25:24.280
<v Speaker 3>terms of our food labeling regulations, need a datemark. That's

0:25:24.320 --> 0:25:29.560
<v Speaker 3>the official name, the proper name for expiry dates, because

0:25:29.560 --> 0:25:32.760
<v Speaker 3>they're not actually expiry date. Yeah, let me not go

0:25:32.800 --> 0:25:38.560
<v Speaker 3>down there. So, along with honey sugar, it doesn't need

0:25:38.600 --> 0:25:41.400
<v Speaker 3>an expiry date because it lasts forever.

0:25:41.960 --> 0:25:43.439
<v Speaker 1>Okay, So you can keep on using it.

0:25:43.440 --> 0:25:45.800
<v Speaker 2>You might just need to filter off some of the

0:25:45.840 --> 0:25:47.880
<v Speaker 2>sediment that gathers if you have kept it a very

0:25:47.920 --> 0:25:49.840
<v Speaker 2>long time off the top, JB.

0:25:50.040 --> 0:25:52.080
<v Speaker 1>Or use it to try and grow your next batch.

0:25:52.160 --> 0:25:52.720
<v Speaker 1>But there we go.

0:25:53.080 --> 0:25:56.000
<v Speaker 2>Janis reckons you can use verjuice instead of vinegar. It's

0:25:56.000 --> 0:25:59.400
<v Speaker 2>a much softer acid, and it's made from half ripe grapes,

0:25:59.760 --> 0:26:03.560
<v Speaker 2>not wemented, therefore no ascetic ascid. Also quite an expensive

0:26:03.640 --> 0:26:05.800
<v Speaker 2>route though, because virtue costs an arm and a leg,

0:26:05.840 --> 0:26:08.760
<v Speaker 2>doesn't it. Meghan, thanks for the tip telling us that

0:26:08.840 --> 0:26:12.160
<v Speaker 2>at Babylon's Turin they make balsamic vinegar and you can

0:26:12.200 --> 0:26:14.640
<v Speaker 2>see how it reduces and watch the process.

0:26:14.680 --> 0:26:18.440
<v Speaker 1>That's fascinating to watch. Megan times.

0:26:18.600 --> 0:26:21.199
<v Speaker 3>Oh, sorry, mamac I've been many times and didn't know that,

0:26:21.320 --> 0:26:23.760
<v Speaker 3>so that's very good to know. I'll certainly seek that

0:26:23.840 --> 0:26:24.560
<v Speaker 3>out next day.

0:26:24.800 --> 0:26:26.600
<v Speaker 2>And then Mandy is just wanting to check that she

0:26:26.680 --> 0:26:29.320
<v Speaker 2>heard you clearly, because she is seeing permutations in this

0:26:29.359 --> 0:26:32.159
<v Speaker 2>conversation that we did not anticipate to listen to this.

0:26:32.520 --> 0:26:34.120
<v Speaker 2>So I just want to be fresh to be clear.

0:26:34.600 --> 0:26:38.320
<v Speaker 2>Balsamic vinegar, the good stuff is made by fermenting the skin,

0:26:38.440 --> 0:26:41.240
<v Speaker 2>the pips and the juice of the grapes. I want

0:26:41.280 --> 0:26:44.159
<v Speaker 2>to impress this Italian friend who married an Italian but

0:26:44.280 --> 0:26:47.399
<v Speaker 2>was born here, claims she's Italian and knows everything about

0:26:47.520 --> 0:26:49.720
<v Speaker 2>Italian and I want to ask her if she knows

0:26:49.760 --> 0:26:52.439
<v Speaker 2>how they make balsam. I want you to be going

0:26:52.480 --> 0:26:55.200
<v Speaker 2>to say you wanted to impress it an Italian counts

0:26:55.240 --> 0:26:58.359
<v Speaker 2>somewhere and seduce him with the knowledge. Mandy, But okay,

0:26:58.359 --> 0:27:00.679
<v Speaker 2>maybe you can go one up on your friend with

0:27:00.720 --> 0:27:01.280
<v Speaker 2>that knowledge.

0:27:01.359 --> 0:27:04.800
<v Speaker 3>That was my research, so feel free to do your own.

0:27:04.920 --> 0:27:08.479
<v Speaker 3>But yes, that also surprised me, so let us know

0:27:08.520 --> 0:27:09.879
<v Speaker 3>how that pans out.

0:27:09.960 --> 0:27:12.720
<v Speaker 2>Okay, apparently it is called a scobie as well, the

0:27:12.760 --> 0:27:14.920
<v Speaker 2>same as you get a scoby for kocher.

0:27:14.600 --> 0:27:17.040
<v Speaker 1>But I'd rather have Scoby for the vinegar than the

0:27:17.080 --> 0:27:18.520
<v Speaker 1>komb butcher myself. But there we go.

0:27:18.600 --> 0:27:22.560
<v Speaker 2>Thanks Elsa for informing us of that. Right, let's have

0:27:22.600 --> 0:27:26.880
<v Speaker 2>a look here new Sorry, no it's not new. I'm

0:27:26.880 --> 0:27:29.200
<v Speaker 2>not sure there's not a name attached here. Vinegar, wasp

0:27:29.280 --> 0:27:32.239
<v Speaker 2>stings and jellyfish stings and all the spider bites. I

0:27:32.280 --> 0:27:34.679
<v Speaker 2>remember that from blue bottlestings at the beach in East London.

0:27:34.720 --> 0:27:36.000
<v Speaker 2>The life savers always had.

0:27:35.920 --> 0:27:40.320
<v Speaker 1>A bottle of spirit vinegar on hand stings. Thanks for

0:27:40.359 --> 0:27:42.560
<v Speaker 1>reminding us of that. It didn't work for me though,

0:27:43.160 --> 0:27:44.760
<v Speaker 1>I've never been stung. Touch words so.

0:27:44.880 --> 0:27:47.679
<v Speaker 3>Stung and Deban grew up. There was in the surf,

0:27:47.800 --> 0:27:50.360
<v Speaker 3>did everything in the in the water, and I got stung,

0:27:50.440 --> 0:27:52.239
<v Speaker 3>and I did the aloe on the beach. I did

0:27:52.280 --> 0:27:55.760
<v Speaker 3>the vinegar progressed to allergic and ended up in hospital. Boat.

0:27:55.960 --> 0:27:58.399
<v Speaker 2>I was allergic and never knew. Oh my gosh, I

0:27:58.400 --> 0:28:02.000
<v Speaker 2>didn't know you could be. Okay, Fosier that same combination

0:28:02.119 --> 0:28:04.800
<v Speaker 2>with the three dessert spoons of vinegar to uh sorry,

0:28:04.840 --> 0:28:06.840
<v Speaker 2>this is just the vinegar. Three dessert spoons of white

0:28:06.880 --> 0:28:10.159
<v Speaker 2>vinegar to seven fifty mills of water. Fosier uses it

0:28:10.240 --> 0:28:13.040
<v Speaker 2>to spray her roses, plants, and tomatoes. I love the

0:28:13.040 --> 0:28:16.480
<v Speaker 2>idea of being able to use legs booth safe, no

0:28:16.600 --> 0:28:20.480
<v Speaker 2>pesticides needed. Massie bites as well, in addition to the

0:28:20.520 --> 0:28:24.399
<v Speaker 2>wasp stings and jellyfish stings. Sarah's sent a follow up.

0:28:24.600 --> 0:28:26.320
<v Speaker 2>Sarah was the three cups of vinegar that we were

0:28:26.320 --> 0:28:28.399
<v Speaker 2>a bit worried about. She's written to say, I have

0:28:28.480 --> 0:28:31.879
<v Speaker 2>a very large speed queen machine, hence the three cups.

0:28:32.560 --> 0:28:34.879
<v Speaker 2>You really need a strong, large amount to get rid

0:28:34.920 --> 0:28:36.960
<v Speaker 2>of the smellies, and you must understand I.

0:28:36.920 --> 0:28:37.720
<v Speaker 1>Need the big guns.

0:28:39.000 --> 0:28:41.640
<v Speaker 2>Thank you, Sarah. Okay, A few people ask you, how

0:28:41.640 --> 0:28:42.400
<v Speaker 2>do you use that?

0:28:42.560 --> 0:28:44.560
<v Speaker 1>Mother? What do you add to it for the next crop?

0:28:44.600 --> 0:28:46.800
<v Speaker 1>Did you get that far in the explorer? Now you've

0:28:46.800 --> 0:28:48.640
<v Speaker 1>got me Okay.

0:28:48.600 --> 0:28:50.160
<v Speaker 2>So they're going to do some research on it, Lynn,

0:28:50.160 --> 0:28:51.960
<v Speaker 2>but you've got the readys on hard to make it.

0:28:52.400 --> 0:28:54.440
<v Speaker 2>What the next steps will be for making your.

0:28:54.320 --> 0:28:56.560
<v Speaker 1>Batch, It's how much you need to add to it.

0:28:57.720 --> 0:29:01.760
<v Speaker 2>Okay, we haven't got that far into the recipe research,

0:29:01.800 --> 0:29:04.240
<v Speaker 2>I'm afraid, Land, But when you will do a google

0:29:04.280 --> 0:29:05.760
<v Speaker 2>while we take a quick break, I'll tell you what.

0:29:05.800 --> 0:29:08.160
<v Speaker 2>We'll give you some feedback see what we found. We're

0:29:08.160 --> 0:29:09.800
<v Speaker 2>also going to make space for one or to open

0:29:09.800 --> 0:29:13.200
<v Speaker 2>line questions after this. For now, one more from Michael,

0:29:13.240 --> 0:29:15.800
<v Speaker 2>who says he has used apples side of vinegar with

0:29:15.920 --> 0:29:18.680
<v Speaker 2>a twig of rosemary for shampoo. Used it once a

0:29:18.680 --> 0:29:20.920
<v Speaker 2>week for five years. I swim in the sea all

0:29:20.960 --> 0:29:23.480
<v Speaker 2>the time and this keeps my scalp and hair very healthy.

0:29:23.760 --> 0:29:26.400
<v Speaker 2>Apple side of vinegar with a twig of rosemary. Well,

0:29:26.440 --> 0:29:28.480
<v Speaker 2>given how much I've been struggling with some of the

0:29:28.520 --> 0:29:31.200
<v Speaker 2>local shampoos which just don't seem to lather as they

0:29:31.320 --> 0:29:34.440
<v Speaker 2>used to. I sound so old saying that, but maybe

0:29:34.480 --> 0:29:37.080
<v Speaker 2>I need to try apple side of vinegar with rosemary instead.

0:29:37.200 --> 0:29:39.800
<v Speaker 3>I think it's part of the remember our sunlight dish

0:29:39.960 --> 0:29:40.800
<v Speaker 3>washing liquid.

0:29:40.560 --> 0:29:43.080
<v Speaker 1>Disc Yes, the reformulation of the product to make or

0:29:43.120 --> 0:29:43.560
<v Speaker 1>planet Fi.

0:29:43.960 --> 0:29:45.440
<v Speaker 3>Yes, that's probably what's happened.

0:29:45.320 --> 0:29:46.920
<v Speaker 2>Except you now have to use five times for the

0:29:46.920 --> 0:29:49.760
<v Speaker 2>product to get the same result. That's the conversation for

0:29:49.840 --> 0:29:51.840
<v Speaker 2>another day, Michael. Thanks for the shampoo tip.

0:29:52.320 --> 0:29:56.600
<v Speaker 5>Consume and talk open Lin call two one double four

0:29:56.720 --> 0:29:58.560
<v Speaker 5>six five six seven.

0:29:58.840 --> 0:30:01.560
<v Speaker 2>Bridget says, vinegar is also good to spray on CATWII

0:30:01.600 --> 0:30:02.400
<v Speaker 2>to take the smell away.

0:30:02.440 --> 0:30:04.400
<v Speaker 1>That's good news, Wendy. What did you find out about

0:30:04.400 --> 0:30:04.680
<v Speaker 1>the mother?

0:30:04.800 --> 0:30:06.479
<v Speaker 3>Can I just tell you about I can certainly tell

0:30:06.480 --> 0:30:08.120
<v Speaker 3>you about dog wee And that is the best of

0:30:08.160 --> 0:30:11.760
<v Speaker 3>avercart is t tree oil. You make a solution of

0:30:11.800 --> 0:30:14.320
<v Speaker 3>tea tree oil. It's expensive, but you don't need much

0:30:14.640 --> 0:30:17.680
<v Speaker 3>and it totally takes the smell out. Thanks for the time. Okay,

0:30:17.760 --> 0:30:21.320
<v Speaker 3>So about the mother, the mother of a vinegar, you

0:30:21.400 --> 0:30:25.800
<v Speaker 3>need about ten to twenty percent of the total volume

0:30:25.800 --> 0:30:28.120
<v Speaker 3>that you of vinegar that you're wanting to create. So

0:30:28.200 --> 0:30:31.600
<v Speaker 3>to make a litera you would need one hundred to two.

0:30:31.440 --> 0:30:34.360
<v Speaker 1>Hundred mills of my mother. Okay.

0:30:34.600 --> 0:30:36.600
<v Speaker 3>That helps it tip between ten and twenty percent of

0:30:36.640 --> 0:30:40.120
<v Speaker 3>your intended ultimate volume of vinegar that you're going to create. Okay.

0:30:40.160 --> 0:30:43.000
<v Speaker 2>And then obviously you're going to play around with what

0:30:43.000 --> 0:30:44.600
<v Speaker 2>what sort you want to create at the end, more

0:30:44.680 --> 0:30:46.240
<v Speaker 2>or less for your own personal taste.

0:30:46.240 --> 0:30:49.000
<v Speaker 3>But it's a good question because you you'd and I

0:30:49.000 --> 0:30:50.920
<v Speaker 3>would have had to look it up or fair when

0:30:50.920 --> 0:30:52.640
<v Speaker 3>I try to do this myself, you do need to

0:30:52.680 --> 0:30:54.680
<v Speaker 3>know you've never done it before. Do you need the

0:30:54.720 --> 0:30:56.880
<v Speaker 3>whole disc or watch? So thank you for that question.

0:30:56.960 --> 0:30:57.960
<v Speaker 1>Okay, thanks so much.

0:30:58.200 --> 0:31:00.800
<v Speaker 2>Now on a completely different topic, I think we have

0:31:00.880 --> 0:31:02.720
<v Speaker 2>got time to dis squeeze in one or two open

0:31:02.760 --> 0:31:05.320
<v Speaker 2>line questions, and this is a very current and relevant one.

0:31:05.360 --> 0:31:08.960
<v Speaker 2>So Tyrone, thanks for your patients in waiting for an answer.

0:31:09.280 --> 0:31:12.680
<v Speaker 2>Tyrone says, I booked a spa day at the Spa

0:31:12.800 --> 0:31:15.480
<v Speaker 2>on zeven Wacht State. I booked for the fourth of

0:31:15.920 --> 0:31:18.360
<v Speaker 2>booked on the fourth of July and paid my nine

0:31:18.400 --> 0:31:21.600
<v Speaker 2>hundred and ninety nine rand. They emailed me to confirm

0:31:21.640 --> 0:31:24.000
<v Speaker 2>and check our requirements for lunch. That was on the

0:31:24.040 --> 0:31:26.720
<v Speaker 2>fourth of July. On the ninth of July, received an

0:31:26.760 --> 0:31:29.320
<v Speaker 2>email to say there will be no more treatments. The

0:31:29.360 --> 0:31:32.920
<v Speaker 2>business has been sold. And then what do we do now?

0:31:32.960 --> 0:31:34.719
<v Speaker 2>Because this is the letter that he was sent. Due

0:31:34.760 --> 0:31:38.400
<v Speaker 2>to unforeseen circumstances, we've had to suspend all services until

0:31:38.440 --> 0:31:41.960
<v Speaker 2>further notice. We sincerely appreciate your loyalty and support over

0:31:42.000 --> 0:31:44.680
<v Speaker 2>the years. We're in the process of selling the business

0:31:44.680 --> 0:31:49.320
<v Speaker 2>and therefore cannot commit to any future bookings possible refund

0:31:49.440 --> 0:31:52.040
<v Speaker 2>I'll be communicated in due course. Thank you for your

0:31:52.120 --> 0:31:55.959
<v Speaker 2>understanding and patients. What does one do possible refunds? They

0:31:55.960 --> 0:31:58.400
<v Speaker 2>took a booking five days before announcing they were selling

0:31:58.400 --> 0:32:01.000
<v Speaker 2>the business, shock, totally unconscionable.

0:32:01.040 --> 0:32:02.920
<v Speaker 3>They had to know that that that, of course they

0:32:02.960 --> 0:32:05.680
<v Speaker 3>would not honor that book character So what does Tyrone do?

0:32:06.240 --> 0:32:08.240
<v Speaker 3>He sends me an email with all the details and

0:32:08.280 --> 0:32:10.720
<v Speaker 3>I very nicely try and get told of this.

0:32:11.200 --> 0:32:17.560
<v Speaker 2>That Infinity Wellness SPA Okay, very nicely suggest that yeah,

0:32:17.680 --> 0:32:21.360
<v Speaker 2>they need to refund okay, especially in the case of

0:32:21.440 --> 0:32:26.200
<v Speaker 2>I mean vouchers are valid for for three years, remember, yeah,

0:32:26.240 --> 0:32:28.960
<v Speaker 2>so he yeah, not only should his current booking be

0:32:29.040 --> 0:32:31.400
<v Speaker 2>honored or refunded.

0:32:31.520 --> 0:32:35.920
<v Speaker 3>Older one's chances, but in this case unfornctionable. And that

0:32:36.080 --> 0:32:39.520
<v Speaker 3>is an actual word that the Consumer Protection Protection uses

0:32:39.520 --> 0:32:41.040
<v Speaker 3>a lot, and it's very fitting.

0:32:41.240 --> 0:32:43.840
<v Speaker 2>Okay, So Tyrone, please pop through an email to Wendy

0:32:43.880 --> 0:32:46.840
<v Speaker 2>on Consumer at NOLA dot co dot z spelt k

0:32:47.000 --> 0:32:51.320
<v Speaker 2>n O w l e R. Please put SPA booking

0:32:51.560 --> 0:32:53.960
<v Speaker 2>in the cape talk spar booking in the subject line,

0:32:53.960 --> 0:32:56.120
<v Speaker 2>and Wendy will keep her eye out. Forward forward her

0:32:56.160 --> 0:32:58.200
<v Speaker 2>that letter that you have forwarded to me on WhatsApp

0:32:58.200 --> 0:33:00.760
<v Speaker 2>as well, and she will try and to your money

0:33:00.800 --> 0:33:03.680
<v Speaker 2>back asap. And I'm sure Tyrone's probably not the only

0:33:03.720 --> 0:33:06.880
<v Speaker 2>person similarly affected because it's a very popular facility. That

0:33:07.040 --> 0:33:10.520
<v Speaker 2>so if others have had a similar situation of having

0:33:10.560 --> 0:33:12.800
<v Speaker 2>a prepaid booking that now you've been told won't be

0:33:12.880 --> 0:33:15.520
<v Speaker 2>honored with no promise of a refund, let us.

0:33:15.440 --> 0:33:19.760
<v Speaker 3>Know as well if the difficulty comes when a company

0:33:19.760 --> 0:33:22.479
<v Speaker 3>goes into liquidation, because then you become a credit at

0:33:22.520 --> 0:33:24.760
<v Speaker 3>a long list at the bottom of a long list

0:33:24.800 --> 0:33:27.040
<v Speaker 3>of other creditors such as suppliers come before you and

0:33:27.040 --> 0:33:29.240
<v Speaker 3>all the rest, and then you can only hope for

0:33:29.280 --> 0:33:33.840
<v Speaker 3>a few cents in the rand. But up until that point, yeah,

0:33:33.880 --> 0:33:36.080
<v Speaker 3>and especially as I say, given the timing, he should

0:33:36.080 --> 0:33:37.000
<v Speaker 3>be refunded.

0:33:37.160 --> 0:33:37.880
<v Speaker 1>Okay, thanks.

0:33:38.200 --> 0:33:41.640
<v Speaker 2>And then one from an on email and had a

0:33:41.680 --> 0:33:44.680
<v Speaker 2>subscription to an American company called Headspace. I think it

0:33:44.720 --> 0:33:47.200
<v Speaker 2>was a meditation app or something like that. She used

0:33:47.240 --> 0:33:49.600
<v Speaker 2>to use it, but she no longer uses it, so

0:33:49.640 --> 0:33:51.880
<v Speaker 2>she had no intention of renewing the subscription at the

0:33:51.960 --> 0:33:54.040
<v Speaker 2>end of that year. And she says to me, at

0:33:54.040 --> 0:33:56.600
<v Speaker 2>the time she took out the subscription, it was on

0:33:56.640 --> 0:34:01.200
<v Speaker 2>a credit card payment. Their website in dedicated in writing

0:34:01.280 --> 0:34:04.720
<v Speaker 2>that she would be alerted with a reminder email before

0:34:04.760 --> 0:34:08.239
<v Speaker 2>the subscription became due for renewal, and she says that

0:34:08.360 --> 0:34:11.920
<v Speaker 2>never happened. She didn't get any email. They simply deducted

0:34:11.920 --> 0:34:15.520
<v Speaker 2>another annual subscription fee from her card. And she has

0:34:15.600 --> 0:34:17.719
<v Speaker 2>tried emailing them to say, hey, I didn't want this,

0:34:17.800 --> 0:34:20.319
<v Speaker 2>I want to cancel the subscription, but she's had no

0:34:20.440 --> 0:34:23.200
<v Speaker 2>response and she's all but given up. But she said

0:34:23.239 --> 0:34:26.440
<v Speaker 2>she's worried it's going to happen again next year. And

0:34:27.400 --> 0:34:29.319
<v Speaker 2>her wording to me was, I'm concerned about how to

0:34:29.360 --> 0:34:32.239
<v Speaker 2>avoid this kind of incident going forward, not just with

0:34:32.280 --> 0:34:35.520
<v Speaker 2>this company, but with any others. Now it's an international company,

0:34:35.680 --> 0:34:38.480
<v Speaker 2>so she does South African law apply no.

0:34:38.320 --> 0:34:44.120
<v Speaker 3>But this chargeback does, so I would certainly suggest that

0:34:44.280 --> 0:34:48.040
<v Speaker 3>you know chargeback is a consumer protection that's applied provided

0:34:48.120 --> 0:34:51.960
<v Speaker 3>by the credit card companies Visa master Card worldwide through

0:34:51.960 --> 0:34:54.680
<v Speaker 3>the issuing bank. Soever issued her credit card. You should

0:34:54.719 --> 0:34:59.320
<v Speaker 3>go there and insists that they take forward a chargeback

0:34:59.400 --> 0:35:01.759
<v Speaker 3>dispute and you should get the money back that way.

0:35:01.920 --> 0:35:03.960
<v Speaker 2>Okay, so you go to your bank and ask for

0:35:04.000 --> 0:35:07.200
<v Speaker 2>a charge back, Wendy. This just reminded me, though the

0:35:07.280 --> 0:35:10.040
<v Speaker 2>process for us if a South African company was involved here.

0:35:10.480 --> 0:35:14.320
<v Speaker 2>That requirement to notify a consumer before you renew a subscription.

0:35:14.440 --> 0:35:16.920
<v Speaker 2>Does that apply to any kind of subscription.

0:35:17.480 --> 0:35:20.560
<v Speaker 3>Yes, the same would apply. They would have to notify

0:35:20.640 --> 0:35:22.959
<v Speaker 3>you in advance. The same also applies to your fixed

0:35:23.040 --> 0:35:23.800
<v Speaker 3>term contracts.

0:35:23.800 --> 0:35:27.440
<v Speaker 1>Your news twenty four. I'm looking at you, sorry to say.

0:35:28.360 --> 0:35:30.600
<v Speaker 2>I've been a subscriber since the very first introduction of

0:35:30.640 --> 0:35:33.160
<v Speaker 2>subscription and I've never once received that notification.

0:35:33.400 --> 0:35:34.759
<v Speaker 1>Okay, It's renewed.

0:35:34.440 --> 0:35:36.480
<v Speaker 2>Every year, and I don't mind because I've wanted to

0:35:36.520 --> 0:35:39.880
<v Speaker 2>maintain the subscription, but I've never once received that notification

0:35:39.920 --> 0:35:40.200
<v Speaker 2>from this.

0:35:40.280 --> 0:35:43.080
<v Speaker 3>As far as I'm aware that should there should be

0:35:43.080 --> 0:35:44.840
<v Speaker 3>a requirement for that, I can't think I wouldn't be

0:35:44.880 --> 0:35:48.880
<v Speaker 3>a requirement because the actor is all about transparency and disclosure.

0:35:49.000 --> 0:35:51.040
<v Speaker 3>What you don't want is a company to kind of

0:35:51.040 --> 0:35:55.759
<v Speaker 3>rely on you forgetting and you know, you got to

0:35:55.760 --> 0:35:58.319
<v Speaker 3>remember a year down the line that you've got to

0:35:58.480 --> 0:36:01.440
<v Speaker 3>now cancel. They there should be that reminder.

0:36:01.680 --> 0:36:04.399
<v Speaker 2>Yeah, I mean, yeah, you can't mean you can make

0:36:04.400 --> 0:36:06.200
<v Speaker 2>a note in your diary for three hundred and sixty

0:36:06.239 --> 0:36:08.200
<v Speaker 2>three days time or whatever. But what a slipt for

0:36:08.400 --> 0:36:12.160
<v Speaker 2>you know, every single Paul saying if it's Apple, they'll refund.

0:36:12.160 --> 0:36:14.320
<v Speaker 2>It wasn't an Apple purchase, by the way, Pau. Sorry,

0:36:14.320 --> 0:36:17.359
<v Speaker 2>but and okay, so you go to your bank and

0:36:17.400 --> 0:36:20.600
<v Speaker 2>you ask for the chargeback facility. Is there anything you

0:36:20.640 --> 0:36:23.280
<v Speaker 2>can do in future to avoid this happening to you, Wendy.

0:36:24.360 --> 0:36:29.480
<v Speaker 3>Well, they're avoiding companies as international companies that have auto

0:36:29.880 --> 0:36:35.239
<v Speaker 3>subscription renew and making notes in your digital calendars or

0:36:35.280 --> 0:36:40.919
<v Speaker 3>physical calendars. I mean, those are your two options. Okay, okay, sorry,

0:36:40.920 --> 0:36:43.600
<v Speaker 3>I can just say that I've been reading stuff and

0:36:43.880 --> 0:36:49.680
<v Speaker 3>international publications and news reports. There is a worldwide movement

0:36:49.800 --> 0:36:53.200
<v Speaker 3>to stop auto subscription auto renewals of all kinds, and

0:36:53.239 --> 0:36:55.720
<v Speaker 3>I think that would be wonderful.

0:36:55.320 --> 0:36:59.359
<v Speaker 1>Be fantastic, wouldn't it be fantastic? Okay from your lobstercots,

0:37:00.080 --> 0:37:01.440
<v Speaker 1>else is in charge.

0:37:01.200 --> 0:37:03.360
<v Speaker 2>Wendy, We have to leave it there, But as always,

0:37:03.360 --> 0:37:05.600
<v Speaker 2>thank you so much for all the work on behalf

0:37:05.640 --> 0:37:07.279
<v Speaker 2>of our listeners, And a reminder that if you do

0:37:07.320 --> 0:37:09.799
<v Speaker 2>want to raise a case with Wendy, the best way

0:37:09.800 --> 0:37:12.520
<v Speaker 2>to do that is to go onto her website Wendynola

0:37:12.640 --> 0:37:15.080
<v Speaker 2>dot co dot sed A, and the Nola is spelled

0:37:15.440 --> 0:37:17.440
<v Speaker 2>k n O w l e R.

0:37:17.560 --> 0:37:18.480
<v Speaker 1>She knows an.

0:37:18.320 --> 0:37:22.120
<v Speaker 2>Awful lot about consumer stuff Wendy Nola dot co dot

0:37:22.120 --> 0:37:24.759
<v Speaker 2>se There is a contact form yoh now knows a

0:37:24.760 --> 0:37:28.000
<v Speaker 2>lot about Benegar too, contact form which prompts you for

0:37:28.080 --> 0:37:30.560
<v Speaker 2>all the information that she possibly needs from you and

0:37:30.719 --> 0:37:33.400
<v Speaker 2>really does speed up the process of enabling her to

0:37:33.440 --> 0:37:36.440
<v Speaker 2>help you. So Wendy, we'll chell again next week Wednesday.

0:37:36.520 --> 0:37:37.840
<v Speaker 1>Keep well in the meantime, Thanks