Speaker 1: Stop, stop what you're doing.
Speaker 2: Here's another world famous crank car from Darren Wackhead. Something's
Speaker 2: ex exclusive to KFM Mornings.
Speaker 1: All right, let's let's load up, all right. Do you
Speaker 1: know insurance on a car in most countries is compulsory. Yes,
Speaker 1: you can't drive a car on the road without insurance
Speaker 1: in America, license and insurance please, So Africa, it's only
Speaker 1: compulsory if you take that car on HP. If you
Speaker 1: borrow money from the bank, then it's compulsory to have insurance, right,
Speaker 1: But if you buy that car cash, there's no need.
Speaker 1: You don't need to insurance, okay. So and there's a
Speaker 1: there's a very good reason whow when you take out
Speaker 1: insurance and a lot of people sign up via the phone,
Speaker 1: bring us now, and they all our calls are recorded
Speaker 1: for quality and assurance purposes. It's also to keep records, okay,
Speaker 1: So when you say something, it's there, and the records
Speaker 1: are stored in a basement someplace, those voice recordings. So
Speaker 1: that's what's happened with this guy. He needs to make
Speaker 1: a claim cause it. And now the underwriters have come
Speaker 1: back from a insurance company that shall remain nameless, and
Speaker 1: they said listen, bro, we told you that you needed
Speaker 1: a tracker in your core, and you didn't put a
Speaker 1: tracker in your core, so we're not paying the claim
Speaker 1: we told you. And I say the word tracker as
Speaker 1: in like Trelley door security gate. That's metal tracker, a
Speaker 1: device that's tracking your car, not necessarily the brand tracker. Sure.
Speaker 1: So now there's this big dispute. He says, you never
Speaker 1: told me on the phone that I needed a tracker.
Speaker 1: Insurance saying we told you. He says no. They say yes.
Speaker 1: He went and he got the recordings. He requested the
Speaker 1: recordings from the insurance company. He's received the recordings, He's
Speaker 1: listened to the recordings, and now the fight is escalated.
Speaker 1: So now where are we? Well, now I enter there
Speaker 1: we go, I into the mix and I've got the
Speaker 1: recordings too, so they must be legit. Yeah, so let's
Speaker 1: have a go by the way after this. If you're
Speaker 1: an insurance company seeking my services, I'm available most afternoons
Speaker 1: your application. Yeah, okay, this is how we stop a claim.
Speaker 1: Here we go, mister Ackerman, It's Frank Johnson. I'm calling
Speaker 1: you from This is in connection with your claim and
Speaker 1: the tracking device. We have the phone conversation with you
Speaker 1: where you have acknowledged the fact that you needed a
Speaker 1: tracking device.
Speaker 3: Okay, can I quickly stop you there? I actually collected
Speaker 3: that according to de vice from your officers. I gave
Speaker 3: it to the two ladys AlSi that there's some apisodes
Speaker 3: assisting me with dis claim. Yes, and I mean I've
Speaker 3: played that thing over and over. No way, does just
Speaker 3: tell me in the conversation, I need to be honest.
Speaker 1: They didn't send you the entire conversation. Our system does
Speaker 1: glitch from time to town.
Speaker 3: That is a as far as I can recall, that
Speaker 3: is the entire conversation that that I that I had
Speaker 3: to think it's simple on the data that I got
Speaker 3: that I joined you guys.
Speaker 1: You know the extract that I have here states something
Speaker 1: a little bit different to that, because it's just a
Speaker 1: portion in fact that was omitted from there. And this
Speaker 1: is a conversation between you and our consultant.
Speaker 2: Let me okay, claims you need to have a tracker
Speaker 2: and installed in your car for your claim to be accepted. Yes,
Speaker 2: call it. I'm totally aware that.
Speaker 4: The double take.
Speaker 1: It's Toyota Yaris.
Speaker 3: Yes, the Toyota yours T one three yes, can I
Speaker 3: still you can? You can? You that's not me? I mean,
Speaker 3: to be honest, that sounds more like a black man
Speaker 3: than to me. That is not me. That is not
Speaker 3: my voice at all. You got the wrong video, crypt so,
Speaker 3: my friend, that's not me.
Speaker 1: Well, this is the one that I've been given.
Speaker 3: So, I mean you can hear a voice now, I mean,
Speaker 3: that's not the same voice.
Speaker 1: Okay. I'm just trying to get the get the two together.
Speaker 3: Sorry, that's that's not me. I can tell you aver
Speaker 3: the phone now, and if if you compare my previous
Speaker 3: conversation with the one I'm having now with that one,
Speaker 3: it's it's totally different. That's not me at all.
Speaker 2: Sorry, it totally understand.
Speaker 3: That's on me.
Speaker 1: Okay. What what I want to do is do a
Speaker 1: voice comparison.
Speaker 3: You want to do a voice compassion, my friend. You
Speaker 3: can hear over the phone, this is my voice, okay,
Speaker 3: and that voice is got is not my voice at all?
Speaker 1: Can you just say yes? Golly, I'm totally aware that
Speaker 1: I need to have track it fitted.
Speaker 3: Yes, I'm totally we have to have track fitted.
Speaker 1: Too close to call.
Speaker 3: To be honest, there's no way that question is me.
Speaker 3: I mean you can. I mean, I can give things
Speaker 3: to people that I'm not to confirm this on my
Speaker 3: voice day.
Speaker 1: Okay, call someone, Okay, where are we going?
Speaker 3: Hello? Hello, You're gonna speak on my project managin in Film. Hello.
Speaker 1: Okay, I'm gonna play you a clip now, and I
Speaker 1: need you to vouch if this is I need to have.
Speaker 1: I don't know.
Speaker 3: And it sounds like you.
Speaker 1: That sounds to me like like like Andre. Okay to
Speaker 1: speak to him. Yes, look, Frank Johnson, I'm calling you
Speaker 1: from you know. Let me just be frank and honest.
Speaker 1: Yeare with you?
Speaker 3: Okay, Okay, I'm gonna I'm gonna be Frank. I'm gonna
Speaker 3: be honest with you.
Speaker 1: I'm Frank. I'm Frank. What I mean you on Frank?
Speaker 3: Listen? I said Frankly, I'm gonna be honest with Okay, No, but.
Speaker 1: I'm Frank, as I said.
Speaker 3: I know you. That's what I'm saying.
Speaker 1: Now, Okay, let's just put this through my scientific voice
Speaker 1: analyzing processes. We'll see the machine doesn't lie. Yes, Tolly,
Speaker 1: I'm totally aware that I need to have track of fitted.
Speaker 1: Please listen to it.
Speaker 3: Yes, truly, I'm totally aware that.
Speaker 2: Yes, I'm totally aware that I need to have.
Speaker 4: Analyzing, analyzing, analyzing, exact voice, exact voice match.
Speaker 3: Excuse me, I'm what how could I possibly be mere?
Speaker 1: Say it was again?
Speaker 3: Actually, I'm totally aware I have to track.
Speaker 2: Yes, I'm totally aware that I need to have track.
Speaker 4: Of analyzing, analyzing, analyzing, exact voice, exact voice match.
Speaker 1: No one last thing, repeat after me. Okay, I am
Speaker 1: near Akerman.
Speaker 3: I'm near Akman.
Speaker 1: Have just been have just been pranked? Excuse me? Bye,
Speaker 1: wicked Simpson.
Speaker 4: No you know.
Speaker 3: Hello? I heard where you?
Speaker 4: Yeah?
Speaker 3: You funny. I'm having a single artiitack
Speaker 1: Just my second heart a test, Simmy sim