1
00:00:00,040 --> 00:00:01,960
Speaker 1: Well, as you heard in Balli, Glaminia a little bit

2
00:00:02,000 --> 00:00:05,760
Speaker 1: earlier in this hour, say, the National Consumer Commission has

3
00:00:05,800 --> 00:00:09,680
Speaker 1: informed consumers of the recall of a power bank. It

4
00:00:09,800 --> 00:00:14,000
Speaker 1: is the ESR Halo Lock wireless power bank. It is

5
00:00:14,040 --> 00:00:17,520
Speaker 1: marketed through online stores in South Africa. Take a lot.

6
00:00:18,000 --> 00:00:21,960
Speaker 1: These were sold products imported from China. They are between

7
00:00:22,000 --> 00:00:26,000
Speaker 1: twenty twenty three and twenty twenty four. The recall also

8
00:00:26,079 --> 00:00:30,880
Speaker 1: applies to the ESR Helo Lock Kickstand wireless power bank.

9
00:00:31,000 --> 00:00:34,919
Speaker 1: So ESR Helo Lock you need to look out for

10
00:00:35,000 --> 00:00:37,440
Speaker 1: those brands and find out more about it. Let's do

11
00:00:37,520 --> 00:00:40,520
Speaker 1: that right now and welcome two seven h two drive

12
00:00:40,800 --> 00:00:44,800
Speaker 1: Prudence Muilwa, who is head of Complaints and Investigations at

13
00:00:44,800 --> 00:00:49,000
Speaker 1: the National Consumer Commission as Moielwa welcome. I should say

14
00:00:49,040 --> 00:00:53,599
Speaker 1: welcome back because we've spoken before always about vehicles, and

15
00:00:53,760 --> 00:00:57,480
Speaker 1: in those cases it's often been the manufacturers who came

16
00:00:57,560 --> 00:01:00,360
Speaker 1: to you and said, listen, we need a recall for

17
00:01:00,400 --> 00:01:03,520
Speaker 1: the following reasons. What how did this play out in

18
00:01:03,560 --> 00:01:06,520
Speaker 1: regard to these power banks? Who brought the alert to

19
00:01:06,560 --> 00:01:07,200
Speaker 1: the NCC.

20
00:01:08,760 --> 00:01:11,880
Speaker 2: Yeah, so this one, it seems it was brought about

21
00:01:12,080 --> 00:01:16,240
Speaker 2: by one of the consumers who actually experienced the overheating

22
00:01:16,319 --> 00:01:20,800
Speaker 2: of a power bank. So and then we followed up

23
00:01:20,920 --> 00:01:24,600
Speaker 2: they had bought this from Take a Lot, and then

24
00:01:24,840 --> 00:01:28,840
Speaker 2: we followed up with the local supplier. That then led

25
00:01:29,000 --> 00:01:35,160
Speaker 2: to the recall by the company in China for this

26
00:01:35,280 --> 00:01:39,800
Speaker 2: recall to then be done. So why ME Limited is

27
00:01:39,840 --> 00:01:43,440
Speaker 2: the one that's actually saying that the recall must be

28
00:01:43,600 --> 00:01:48,200
Speaker 2: instituted out of the allerts that was received by the consumer.

29
00:01:48,640 --> 00:01:54,640
Speaker 2: So we urged consumers to please return this to their

30
00:01:54,680 --> 00:01:58,880
Speaker 2: point of sale s if already correctly indicated. They were

31
00:01:58,920 --> 00:02:03,480
Speaker 2: in the main sold through take a Lot and most

32
00:02:03,520 --> 00:02:07,600
Speaker 2: of them were bought by customers in Clouding. So please,

33
00:02:07,680 --> 00:02:11,200
Speaker 2: if you have the product, yes, return it to your

34
00:02:11,240 --> 00:02:13,799
Speaker 2: point of sale so that you can get your money

35
00:02:13,840 --> 00:02:17,200
Speaker 2: back and then you will get further instructions on how

36
00:02:17,240 --> 00:02:18,200
Speaker 2: to dispose of it.

37
00:02:18,639 --> 00:02:22,000
Speaker 1: Yeah, I mean the one you know, not that the

38
00:02:22,080 --> 00:02:25,400
Speaker 1: vehicle recalls were there was anything particularly good about them,

39
00:02:25,400 --> 00:02:29,320
Speaker 1: But the one I suppose upside was that since you

40
00:02:29,480 --> 00:02:32,640
Speaker 1: the NCC were doing this very much in conversation with

41
00:02:32,800 --> 00:02:36,919
Speaker 1: and and and concert with the vehicle manufacturers, it was

42
00:02:36,960 --> 00:02:42,600
Speaker 1: a much more straightforward in negotiation I think is take

43
00:02:42,639 --> 00:02:45,280
Speaker 1: a lot on boarder, they prepared or they gearing up

44
00:02:45,360 --> 00:02:47,240
Speaker 1: for the calls that are going to come in.

45
00:02:48,480 --> 00:02:53,440
Speaker 2: Yes, no, they are ready. They are ready. Alternatively, the

46
00:02:53,520 --> 00:02:58,360
Speaker 2: supply has indicated that is there any issues, they can

47
00:02:58,400 --> 00:03:02,040
Speaker 2: also through use and an email to support at es

48
00:03:02,280 --> 00:03:05,840
Speaker 2: rtech dot com, you will they will facilitate a quick

49
00:03:05,919 --> 00:03:08,440
Speaker 2: refund for you, but also take a lot ef on board.

50
00:03:08,800 --> 00:03:11,160
Speaker 2: It doesn't seem like there's a lot of products that

51
00:03:11,200 --> 00:03:14,840
Speaker 2: were sold though I think the supplies in about twenty

52
00:03:14,880 --> 00:03:19,360
Speaker 2: of those products were made available or were sold to

53
00:03:19,480 --> 00:03:24,160
Speaker 2: South Africa. But we we really want consumers to please

54
00:03:24,240 --> 00:03:28,560
Speaker 2: just check if you have that es Are pocket size

55
00:03:28,800 --> 00:03:32,880
Speaker 2: power bank, that that we sold in black and according

56
00:03:32,919 --> 00:03:37,360
Speaker 2: to further description, you will see the ears are printed

57
00:03:38,240 --> 00:03:42,080
Speaker 2: at the back of the of the power bank and

58
00:03:42,120 --> 00:03:46,680
Speaker 2: I think on the side you will then see the

59
00:03:46,760 --> 00:03:50,720
Speaker 2: secular lity display lights on one side. So they were

60
00:03:50,720 --> 00:03:52,800
Speaker 2: trying to just say all of them were sold in black.

61
00:03:53,240 --> 00:03:57,360
Speaker 2: So if you have a black power size bank power bank,

62
00:03:58,320 --> 00:04:02,040
Speaker 2: yes are wireless power bank, please return it to take

63
00:04:02,080 --> 00:04:05,760
Speaker 2: a lot. Also if you want to, you can send

64
00:04:05,800 --> 00:04:08,480
Speaker 2: it directly to the manufacturer or you can send an

65
00:04:08,520 --> 00:04:11,480
Speaker 2: email to the manufacturer with a picture of the product

66
00:04:11,520 --> 00:04:15,200
Speaker 2: so that they can facilitate a recroff. Sorry, I refine

67
00:04:15,280 --> 00:04:15,480
Speaker 2: for you.

68
00:04:15,920 --> 00:04:18,560
Speaker 1: Okay, well, thank you so much for alerting us to

69
00:04:18,640 --> 00:04:22,839
Speaker 1: that prudence wheelwa Instead of complaints and investigations at the

70
00:04:22,920 --> 00:04:27,719
Speaker 1: National Consumer Commission, the risk that they're highlighting is the

71
00:04:27,839 --> 00:04:31,719
Speaker 1: power bank overheating, a potential fire risk and the possibility

72
00:04:31,760 --> 00:04:34,600
Speaker 1: of injuring your hand or any other part of your

73
00:04:34,600 --> 00:04:37,840
Speaker 1: body that the power bank comes into contact with. So

74
00:04:38,120 --> 00:04:40,480
Speaker 1: please bear that in mind. If you need any more information,

75
00:04:40,600 --> 00:04:43,000
Speaker 1: get in touch with us and we'll just update you

76
00:04:43,320 --> 00:04:46,719
Speaker 1: on what the National Consumer Commission is saying on this matter.

77
00:04:46,960 --> 00:04:48,560
Speaker 1: Twenty eight minutes past five