1 00:00:00,400 --> 00:00:03,240 Speaker 1: Earning questions, insightful answers. 2 00:00:03,200 --> 00:00:07,200 Speaker 2: Listener's Choice with Clemens Manya Tela So on our Listener's 3 00:00:07,280 --> 00:00:09,800 Speaker 2: Choice feature today, we have been asked by one of 4 00:00:09,840 --> 00:00:16,600 Speaker 2: our listeners to discuss an issue that we've read about 5 00:00:16,720 --> 00:00:21,239 Speaker 2: a lot in recent months, and that is the increasing 6 00:00:21,680 --> 00:00:26,239 Speaker 2: recalling of certain cars and car models, as you have 7 00:00:26,320 --> 00:00:29,600 Speaker 2: seen in reports over the last couple of weeks. Over 8 00:00:29,600 --> 00:00:34,120 Speaker 2: the last couple of months, motorists have been faced with 9 00:00:34,360 --> 00:00:38,279 Speaker 2: a growing number of vehicle recalls across different brands and 10 00:00:38,360 --> 00:00:41,280 Speaker 2: this has been raising a number of questions not just 11 00:00:41,360 --> 00:00:46,280 Speaker 2: about safety, but about quality control in the manufacturing process 12 00:00:46,280 --> 00:00:51,040 Speaker 2: as well. Just recently, more than twenty five thousand Polo 13 00:00:51,120 --> 00:00:55,920 Speaker 2: Viva vehicles from falls Wachen Group Africa were recalled due 14 00:00:55,960 --> 00:01:02,000 Speaker 2: to a potentially dangerous handbreak defect, while earlier this year 15 00:01:02,520 --> 00:01:08,160 Speaker 2: recalls also affected the Quid from Reno South Africa, their 16 00:01:09,680 --> 00:01:14,480 Speaker 2: MG three from psych Moto South Africa. Their number of 17 00:01:14,560 --> 00:01:18,800 Speaker 2: brands that have been affected and the question, of course, 18 00:01:19,000 --> 00:01:25,360 Speaker 2: is with these recalls happening across multiple manufacturers in a 19 00:01:25,400 --> 00:01:31,800 Speaker 2: relatively short space of time, there are questions around what's 20 00:01:31,800 --> 00:01:36,960 Speaker 2: happening behind the scenes in vehicle manufacturing. And quality assurance. 21 00:01:37,680 --> 00:01:39,720 Speaker 2: So we've got someone who's going to help us understand 22 00:01:40,319 --> 00:01:44,440 Speaker 2: what really lies behind what we have seen in recent months. 23 00:01:45,000 --> 00:01:48,120 Speaker 2: And if you've got questions yourself, you can call us 24 00:01:48,120 --> 00:01:50,040 Speaker 2: on oh one one eight eight three or seven O two. 25 00:01:50,080 --> 00:01:52,920 Speaker 2: Maybe you want to comment and given input because you've 26 00:01:52,960 --> 00:01:56,720 Speaker 2: been affected by one of these recalls. You can send 27 00:01:56,720 --> 00:01:58,920 Speaker 2: your whatsaps as well on O seven two seven oh 28 00:01:58,920 --> 00:02:04,000 Speaker 2: two one seven o two. Hardin Ratsi Susu is the 29 00:02:04,040 --> 00:02:07,400 Speaker 2: Acting Commissioner at the National Consumer Commission, is going to 30 00:02:07,440 --> 00:02:10,000 Speaker 2: guide us through this conversation. Good morning Hadden, thank you 31 00:02:10,040 --> 00:02:10,720 Speaker 2: for making time. 32 00:02:10,800 --> 00:02:15,359 Speaker 3: Hi, good morning Plement and the seven or two listeners. 33 00:02:16,000 --> 00:02:20,120 Speaker 2: Yeah, so we've seen these recalls affecting brands from FROs 34 00:02:20,200 --> 00:02:24,400 Speaker 2: Wachen to Reno, MG, you name it, and it's been 35 00:02:24,440 --> 00:02:29,000 Speaker 2: in quick succession. From your perspective, is South Africa seeing 36 00:02:29,000 --> 00:02:32,760 Speaker 2: an actual increase in vehicle defects or are we simply 37 00:02:32,800 --> 00:02:35,040 Speaker 2: seeing better detection and reporting? 38 00:02:37,880 --> 00:02:43,000 Speaker 3: Thank you Leman for for this opportunity. From our point 39 00:02:43,000 --> 00:02:47,000 Speaker 3: of view as the National Consumer Commission, and of course 40 00:02:48,200 --> 00:02:52,720 Speaker 3: speaking you know for South Africa broadly, is that we 41 00:02:52,919 --> 00:02:59,480 Speaker 3: have been strectly in forcing the Consumer Protection Act and 42 00:02:59,520 --> 00:03:04,960 Speaker 3: we do is awareness about this law, because what this 43 00:03:05,160 --> 00:03:10,919 Speaker 3: law does is that it guarantees consumers in South Africa 44 00:03:11,280 --> 00:03:14,560 Speaker 3: the right to safe and good quality products, you know, 45 00:03:14,639 --> 00:03:18,280 Speaker 3: which you'll find in section fifty five. And we have 46 00:03:19,200 --> 00:03:23,400 Speaker 3: the section sixty which talks about recalls that we can 47 00:03:23,520 --> 00:03:29,200 Speaker 3: institute recalls. We have also published guidelines to guide suppliers 48 00:03:29,240 --> 00:03:33,120 Speaker 3: where they find defects in their products. So with respect 49 00:03:33,160 --> 00:03:37,800 Speaker 3: to vehicles, we've been monitoring this for a number of 50 00:03:37,920 --> 00:03:41,520 Speaker 3: years and we've been taking this back from twenty twenty 51 00:03:42,360 --> 00:03:47,000 Speaker 3: and we've been you know, we've been having recalls averaging 52 00:03:48,120 --> 00:03:53,480 Speaker 3: fifty you know, fifty vehicles every year, and as you've 53 00:03:53,560 --> 00:03:57,680 Speaker 3: picked up recently, we are seeing a spike in this, 54 00:03:58,720 --> 00:04:02,520 Speaker 3: which of course raises concerns. And I think it's justified 55 00:04:02,600 --> 00:04:06,520 Speaker 3: that consumers and users to motor vehicles are are concerned. 56 00:04:06,680 --> 00:04:09,560 Speaker 3: But this is not just spending in South Africa. As 57 00:04:09,600 --> 00:04:13,240 Speaker 3: you have noted, these are you know, global brands that 58 00:04:14,000 --> 00:04:18,520 Speaker 3: are also affecting other market as well, which begs the 59 00:04:18,600 --> 00:04:25,080 Speaker 3: question around quality control. With the respect to these large 60 00:04:26,839 --> 00:04:30,560 Speaker 3: you know automotive or car manufacturers. 61 00:04:31,080 --> 00:04:35,920 Speaker 2: M HM, so many motors of course asking themselves why 62 00:04:35,960 --> 00:04:40,839 Speaker 2: are these defaults or these folds not detected before the 63 00:04:40,960 --> 00:04:44,560 Speaker 2: vehicles leave the factory. Like what quality control steps are 64 00:04:44,600 --> 00:04:46,359 Speaker 2: supposed to prevent this from happening? 65 00:04:48,720 --> 00:04:52,200 Speaker 3: What we have and from our side you've picked up 66 00:04:52,200 --> 00:04:54,359 Speaker 3: at the end. I think what we did recently, you know, 67 00:04:54,440 --> 00:05:01,960 Speaker 3: on the VW Polo Vivo recall which affected handbreak, we 68 00:05:02,080 --> 00:05:07,640 Speaker 3: joined mission or operation in you know, if you see 69 00:05:08,120 --> 00:05:12,640 Speaker 3: in Karreaca in PM, and that was to engage directly 70 00:05:12,720 --> 00:05:15,000 Speaker 3: with v AW. You know that they are producing this 71 00:05:15,160 --> 00:05:18,200 Speaker 3: v W. Here in the country is VIVO. We had 72 00:05:18,240 --> 00:05:23,200 Speaker 3: to go through their facility, right, These are highly sophisticated 73 00:05:23,680 --> 00:05:30,920 Speaker 3: facilities producing you know, I think they say probably high minutes, 74 00:05:31,040 --> 00:05:33,640 Speaker 3: you know, in ten minutes, fifteen minutes, So the voluming 75 00:05:33,680 --> 00:05:38,159 Speaker 3: are huge in this in these spaces, and there are 76 00:05:38,200 --> 00:05:42,920 Speaker 3: also robots involved, right, And when we look at it, 77 00:05:43,000 --> 00:05:46,320 Speaker 3: and I think if I just use a VW as 78 00:05:46,360 --> 00:05:49,320 Speaker 3: an example, you'll see that, you know, the OEMs they 79 00:05:49,320 --> 00:05:52,920 Speaker 3: have put in a lot of investments in these facilities. 80 00:05:53,440 --> 00:05:57,880 Speaker 3: And and when we compare the number and if you 81 00:05:57,920 --> 00:06:01,280 Speaker 3: look at the models that are being recalled relative to 82 00:06:01,400 --> 00:06:07,640 Speaker 3: the total population of models being produced in the industry, 83 00:06:07,760 --> 00:06:10,159 Speaker 3: it does of course raise some concent but I think 84 00:06:10,520 --> 00:06:15,400 Speaker 3: there is some sense that the industry itself is advancing, 85 00:06:16,080 --> 00:06:19,840 Speaker 3: is striving to produce quality products. I was giving viewers 86 00:06:19,839 --> 00:06:24,320 Speaker 3: an example the handbrake issue. The part was supplied by 87 00:06:24,480 --> 00:06:29,440 Speaker 3: a supplier from Spain. Now they pick it up here 88 00:06:29,480 --> 00:06:33,040 Speaker 3: in South Africa and they do an active and proactive records. 89 00:06:33,160 --> 00:06:35,760 Speaker 3: So most of the records that you're seeing are proactive 90 00:06:37,360 --> 00:06:40,640 Speaker 3: from the OEMs and they do them quite swiftly. And 91 00:06:40,760 --> 00:06:44,840 Speaker 3: we then have to communicate this to the public. We 92 00:06:44,920 --> 00:06:47,599 Speaker 3: have to monitor these records as we do, and we 93 00:06:47,640 --> 00:06:52,400 Speaker 3: are do picking up somewhere. The manufacturers are notifying as 94 00:06:52,480 --> 00:06:59,240 Speaker 3: late and we will be engaging with those manufacturers into courts. 95 00:07:00,080 --> 00:07:02,760 Speaker 2: And what are the consequences when they get to you 96 00:07:02,839 --> 00:07:04,880 Speaker 2: late and put to you late. 97 00:07:06,440 --> 00:07:11,920 Speaker 3: Yeah, when they do that, they it isn't matter of content, 98 00:07:12,000 --> 00:07:17,760 Speaker 3: because that then would have exposed consumers to these defective products. 99 00:07:18,160 --> 00:07:21,240 Speaker 3: And the Consumer Protection Act is quite clear. Then if 100 00:07:21,280 --> 00:07:24,080 Speaker 3: we find that, you know, they were negligent, and we 101 00:07:24,200 --> 00:07:27,680 Speaker 3: form a view that they contravened those sections that I've mentioned, 102 00:07:27,680 --> 00:07:32,080 Speaker 3: you know, section fifty five, which is that every manufacturer 103 00:07:32,160 --> 00:07:36,000 Speaker 3: or any supplier is obliged to supply quality products, we 104 00:07:36,040 --> 00:07:41,400 Speaker 3: can penalize them you know, through the National Consumer Tribunal 105 00:07:41,720 --> 00:07:43,840 Speaker 3: a penalty of up to ten percent of their ten 106 00:07:43,960 --> 00:07:50,400 Speaker 3: over or a million rand, depending on which which metrics 107 00:07:50,680 --> 00:07:52,680 Speaker 3: produces the highest penalty. 108 00:07:54,400 --> 00:07:59,960 Speaker 2: But from a regulatory perspective, though, how closely our manufacturer 109 00:08:00,520 --> 00:08:04,320 Speaker 2: monitored before the vehicles are released into the South African market. 110 00:08:06,920 --> 00:08:12,720 Speaker 3: They are monitored particularly through you know, the National Regulator 111 00:08:12,800 --> 00:08:17,920 Speaker 3: for compulsor Specifications in South Africa. It issues what it 112 00:08:18,000 --> 00:08:24,920 Speaker 3: calls the latter authority for anyone to supply in many products, 113 00:08:24,920 --> 00:08:28,080 Speaker 3: but with respect to car to cars, they have to 114 00:08:28,120 --> 00:08:33,200 Speaker 3: be authorized by the National Regulator for compulsory specifications. So 115 00:08:33,720 --> 00:08:38,400 Speaker 3: they assess and I think they do do regardless, you know, 116 00:08:38,760 --> 00:08:43,960 Speaker 3: you know assessments and they do give those those assurances. 117 00:08:44,320 --> 00:08:47,200 Speaker 3: That is strictly from a regulatory point of view. 118 00:08:48,280 --> 00:08:51,360 Speaker 2: So so you do believe that the current inspection and 119 00:08:51,400 --> 00:08:54,680 Speaker 2: compliance systems are strong enough or do you think there 120 00:08:54,720 --> 00:08:58,600 Speaker 2: are gaps that need some urgent reform. 121 00:08:59,120 --> 00:09:03,400 Speaker 3: We engage constantly with the National Regulator, you know, for 122 00:09:03,480 --> 00:09:07,640 Speaker 3: composer specifications. And what is clear though is that we 123 00:09:07,800 --> 00:09:13,160 Speaker 3: need to heighten our our oversight, right so when there 124 00:09:13,240 --> 00:09:17,559 Speaker 3: is an event, we have to assess, you know, understand 125 00:09:17,600 --> 00:09:20,520 Speaker 3: the road course. So the cases are not the same 126 00:09:20,880 --> 00:09:24,120 Speaker 3: because sometimes we're heard. Last year, if you look at 127 00:09:24,200 --> 00:09:28,319 Speaker 3: the records that we're picking up, most of them involved 128 00:09:28,520 --> 00:09:33,360 Speaker 3: an airbeg which was produced by sect party supplier Dakada. 129 00:09:36,200 --> 00:09:41,400 Speaker 3: Then this company, those ebecs affected a number of brands 130 00:09:41,880 --> 00:09:44,959 Speaker 3: in the in the world. So now when you look 131 00:09:45,000 --> 00:09:49,000 Speaker 3: at it, you can see that source of that problem 132 00:09:49,840 --> 00:09:53,760 Speaker 3: was a sect partic supplier, Dakada Takada, which is not 133 00:09:53,920 --> 00:09:57,080 Speaker 3: producing these epecs in our country. How do we put 134 00:09:57,160 --> 00:10:00,360 Speaker 3: in controls in that situation? I think you can see 135 00:10:00,400 --> 00:10:05,680 Speaker 3: some level of complexity there that you know, we have 136 00:10:05,760 --> 00:10:11,200 Speaker 3: to constantly monitor and find ways to see how best 137 00:10:11,200 --> 00:10:12,960 Speaker 3: to do the issue. But I can tell you that 138 00:10:13,040 --> 00:10:18,400 Speaker 3: the airbag issue, it's suppliers that have had to cut 139 00:10:19,360 --> 00:10:24,719 Speaker 3: you know, stop sourcing from that supplier and find alternative suppliers. 140 00:10:25,360 --> 00:10:29,480 Speaker 2: Mm hmmm hm oh one one eight three oh seven 141 00:10:29,559 --> 00:10:32,320 Speaker 2: oh two. You can give us a call or send 142 00:10:32,320 --> 00:10:35,280 Speaker 2: a What'sapp voice note on oh seven to seven O 143 00:10:35,440 --> 00:10:38,319 Speaker 2: two one seven o two. On our Listener's Choice feature 144 00:10:38,360 --> 00:10:42,520 Speaker 2: this morning, we're talking about this increased recalling of certain 145 00:10:42,600 --> 00:10:45,840 Speaker 2: cars and car models. Have you been affected? Do you 146 00:10:45,880 --> 00:10:48,760 Speaker 2: have a question let's start with your WhatsApps on seven 147 00:10:48,760 --> 00:10:50,800 Speaker 2: to seven o two and seven oh two. 148 00:10:50,880 --> 00:10:52,280 Speaker 1: I clemented the team. 149 00:10:52,480 --> 00:10:55,880 Speaker 4: My question to your guest is with regard to robotics 150 00:10:56,040 --> 00:10:59,480 Speaker 4: or at dificial machine, don't you think that there is 151 00:10:59,600 --> 00:11:05,440 Speaker 4: a machines or robotics has a contributory role in this 152 00:11:05,559 --> 00:11:09,080 Speaker 4: regard because we need to find out why now. 153 00:11:09,760 --> 00:11:13,640 Speaker 1: David oh, thank you, David. 154 00:11:15,080 --> 00:11:20,120 Speaker 2: Yeah, Hardon, do you think you know robotics are contributing 155 00:11:20,160 --> 00:11:21,839 Speaker 2: to this increase in the recalls? 156 00:11:23,840 --> 00:11:28,840 Speaker 3: What have observed, you know, visiting these facilities in the country, 157 00:11:28,880 --> 00:11:33,440 Speaker 3: have also visited, you know, the Ford facility. In turn, 158 00:11:35,760 --> 00:11:39,880 Speaker 3: those robots are increasing a lot of efficiency, so the 159 00:11:39,960 --> 00:11:44,520 Speaker 3: throughput is quite higher when you look at what we're 160 00:11:44,559 --> 00:11:48,319 Speaker 3: able to produce. But with respect to the recalls, what 161 00:11:48,360 --> 00:11:51,719 Speaker 3: we have picked up is that it's mostly components. So 162 00:11:51,760 --> 00:11:56,040 Speaker 3: there are specific components that are affected in a vehicle, 163 00:11:56,760 --> 00:12:00,760 Speaker 3: so it's not components that were produced in the fact 164 00:12:00,880 --> 00:12:04,440 Speaker 3: that assembling the car, which means we have to look 165 00:12:04,920 --> 00:12:10,120 Speaker 3: at the velue chain quite strictly, the kinds of standards 166 00:12:10,120 --> 00:12:14,240 Speaker 3: that are prescribed for component suppliers, because I think that 167 00:12:14,440 --> 00:12:20,400 Speaker 3: is where the main that's the main source of the 168 00:12:20,520 --> 00:12:24,000 Speaker 3: records that you find the latest I think the legs 169 00:12:24,040 --> 00:12:27,800 Speaker 3: as the Toyota, it's all you know, issues around you know, 170 00:12:27,840 --> 00:12:31,360 Speaker 3: the gearbox. In some cases it's just the software issues. 171 00:12:31,760 --> 00:12:35,880 Speaker 3: So I would not say the automation that we see, 172 00:12:36,640 --> 00:12:39,400 Speaker 3: you know, it's what we could attribute to this, I 173 00:12:39,440 --> 00:12:43,600 Speaker 3: think otherwise, you know, you would be having you know, 174 00:12:44,160 --> 00:12:49,000 Speaker 3: mass records of vehicles in the world because almost all 175 00:12:49,120 --> 00:12:52,319 Speaker 3: manufacturers have moved to automation. 176 00:12:53,440 --> 00:12:55,280 Speaker 1: Mm hmm. Yeah. 177 00:12:55,320 --> 00:12:57,960 Speaker 2: And then I've got a message here from Eugenia who says, 178 00:12:58,000 --> 00:13:00,920 Speaker 2: high Clement, thanks for the show. There is quite scary 179 00:13:00,960 --> 00:13:04,360 Speaker 2: what you guys are discussing, and worriesome equally so with 180 00:13:04,480 --> 00:13:08,440 Speaker 2: food because by the time the recall they recall certain 181 00:13:08,480 --> 00:13:13,280 Speaker 2: food batches, we would have long consumed them. So will 182 00:13:13,320 --> 00:13:16,480 Speaker 2: someone then be held accountable when people get sick or die? 183 00:13:17,080 --> 00:13:22,040 Speaker 2: The frequency of the recalls with these cars and models 184 00:13:22,080 --> 00:13:26,800 Speaker 2: is the increasing frequency is becoming really high and concerning. 185 00:13:26,880 --> 00:13:30,280 Speaker 2: So what about accountability, Aden. 186 00:13:33,040 --> 00:13:37,000 Speaker 3: That's a very important question. And you might have picked 187 00:13:37,080 --> 00:13:40,520 Speaker 3: up and I think listeners talking about food food related 188 00:13:40,679 --> 00:13:46,920 Speaker 3: cases also that webtwood is contaminated or food products are 189 00:13:46,920 --> 00:13:52,520 Speaker 3: common laminated, we institute immediate recalls. And in some cases 190 00:13:52,559 --> 00:13:57,720 Speaker 3: when we investigate, you find that sometimes you know, we 191 00:13:57,800 --> 00:14:00,400 Speaker 3: have seen you know, there would be you know, soap 192 00:14:00,440 --> 00:14:05,000 Speaker 3: supplier who labels the product differently instead of it being 193 00:14:05,080 --> 00:14:08,920 Speaker 3: chicken spices bees, so that on its own may not 194 00:14:09,000 --> 00:14:13,400 Speaker 3: necessarily be harmful to the consumer. But we have had 195 00:14:14,000 --> 00:14:19,160 Speaker 3: instances of peanut butter where the nuts that we used 196 00:14:19,160 --> 00:14:24,040 Speaker 3: to produce peanut butter contained the mold, which then presents 197 00:14:24,040 --> 00:14:27,480 Speaker 3: a risk to the consumer. In these instances, would say 198 00:14:28,040 --> 00:14:30,680 Speaker 3: if a consumer, that's why we edge consumers when we 199 00:14:31,600 --> 00:14:33,760 Speaker 3: send out this message, is that they should stop consuming 200 00:14:33,800 --> 00:14:36,560 Speaker 3: this product. But if they pick up But I know 201 00:14:36,680 --> 00:14:40,120 Speaker 3: the difficulty of this because when you consume something, it 202 00:14:40,200 --> 00:14:44,440 Speaker 3: may not necessarily be that particular product that causes you 203 00:14:44,560 --> 00:14:47,280 Speaker 3: or you know, it's just difficult to pinpoint what is 204 00:14:47,320 --> 00:14:50,760 Speaker 3: the cause of your headache or your dizziness and so forth. 205 00:14:50,800 --> 00:14:53,720 Speaker 3: But if they consume a product that we reflect, they 206 00:14:53,720 --> 00:14:57,800 Speaker 3: should immediately visit their doctors so that if it can 207 00:14:57,840 --> 00:15:02,240 Speaker 3: be proven that whatever you know, health difficulties a person 208 00:15:03,680 --> 00:15:07,080 Speaker 3: is facing as out of that product, then those companies 209 00:15:07,080 --> 00:15:10,360 Speaker 3: should be held accountable. From our side, where the levels 210 00:15:10,400 --> 00:15:14,440 Speaker 3: are high and unacceptable, we prosecute those you have seen, 211 00:15:14,560 --> 00:15:17,880 Speaker 3: you know, during these ross you know, we were actively 212 00:15:18,480 --> 00:15:21,920 Speaker 3: involved there on a few peanut butter metters. We've prosecuted 213 00:15:21,960 --> 00:15:25,240 Speaker 3: some companies. We are ferring another matter now of a 214 00:15:25,280 --> 00:15:31,160 Speaker 3: producer of humors that is there. But broadly on accountability, 215 00:15:31,640 --> 00:15:35,600 Speaker 3: if consumers are put at risk, they then should let 216 00:15:35,720 --> 00:15:38,880 Speaker 3: us know, as the NCC, so that we can hold 217 00:15:39,040 --> 00:15:41,960 Speaker 3: these suppliers accountable. 218 00:15:43,400 --> 00:15:47,120 Speaker 2: And once the consumer returns their vehicle then to let's 219 00:15:47,160 --> 00:15:51,680 Speaker 2: say dealership, once this recall is made, what typically happens 220 00:15:52,120 --> 00:15:54,960 Speaker 2: to the car. Is it the metal of the parts 221 00:15:55,000 --> 00:15:58,920 Speaker 2: being replaced, they're being redesigned, or is it a matter 222 00:15:58,960 --> 00:16:01,520 Speaker 2: of just that being tested again before being returned. 223 00:16:02,880 --> 00:16:05,440 Speaker 3: Yeah, in most cases, as I've said, you know, with carves, 224 00:16:05,440 --> 00:16:11,800 Speaker 3: it's components. So then the recalls are specific to that 225 00:16:11,920 --> 00:16:17,640 Speaker 3: particular component. Either the component has to be replaced or 226 00:16:17,880 --> 00:16:20,320 Speaker 3: it has to be you know, if they are adjustments 227 00:16:20,360 --> 00:16:23,680 Speaker 3: necessary if it's a software is to fix the software. 228 00:16:24,280 --> 00:16:28,880 Speaker 3: But what we ensure to protect consumers here is that 229 00:16:29,400 --> 00:16:33,560 Speaker 3: any of those any remedy that the supplier should should 230 00:16:34,640 --> 00:16:39,400 Speaker 3: should be providing, should be at no cost to the consumer. 231 00:16:39,760 --> 00:16:42,080 Speaker 3: So the consumer or the owner of the vehicle should 232 00:16:42,120 --> 00:16:45,080 Speaker 3: not pay anything for anything that comes out of the recall. 233 00:16:45,280 --> 00:16:47,560 Speaker 3: So if it means that the entire vehicle is to 234 00:16:47,600 --> 00:16:51,320 Speaker 3: be returned, you know, that may be a remedy, but 235 00:16:51,440 --> 00:16:55,520 Speaker 3: in most cases it has been specific components. 236 00:16:57,080 --> 00:17:00,400 Speaker 2: And what if the motors doesn't want the car all 237 00:17:00,440 --> 00:17:05,480 Speaker 2: together and they're not comfortable anymore, what what's what's the what? 238 00:17:05,480 --> 00:17:07,639 Speaker 2: What options are available to them or are they the 239 00:17:07,760 --> 00:17:09,880 Speaker 2: messy of the manufacturer? 240 00:17:12,200 --> 00:17:15,879 Speaker 3: So there is there are other provisions in terms of 241 00:17:15,960 --> 00:17:22,280 Speaker 3: the Consumer Protection Act that you know have an implied 242 00:17:22,359 --> 00:17:25,640 Speaker 3: warranty for anything you buy. So we have an implied 243 00:17:25,640 --> 00:17:29,800 Speaker 3: warranty of six months, and in that period, if a 244 00:17:29,920 --> 00:17:35,520 Speaker 3: defect arises, the consumer has the right to retain the product, 245 00:17:36,800 --> 00:17:39,600 Speaker 3: request a refined or replace the product. So if it 246 00:17:39,640 --> 00:17:45,159 Speaker 3: happens within that time where the protect the consumer is 247 00:17:45,200 --> 00:17:51,000 Speaker 3: protected within the Consumer Protection Act warranty, then they can 248 00:17:51,080 --> 00:17:53,320 Speaker 3: retain the product. So if the new car you buy 249 00:17:53,359 --> 00:17:57,000 Speaker 3: it today may be subject of recall and you are 250 00:17:57,040 --> 00:18:02,760 Speaker 3: not comfortable with what the defect is about, the consumer 251 00:18:02,920 --> 00:18:06,879 Speaker 3: is well perfectly within their right to retain that product. 252 00:18:07,040 --> 00:18:11,399 Speaker 3: And we've been aging suppliers to inform consumers about this 253 00:18:12,040 --> 00:18:16,800 Speaker 3: that it's not about the manufacturer's warranty only there is 254 00:18:16,840 --> 00:18:20,480 Speaker 3: an implied warranty in terms of the Consumer Protection Act 255 00:18:20,560 --> 00:18:24,040 Speaker 3: that every consumer should know about. So whatever you buy, 256 00:18:24,920 --> 00:18:27,960 Speaker 3: you should be able to return within six months if 257 00:18:28,480 --> 00:18:31,399 Speaker 3: it's got defects and those defects cannot be fixed, and 258 00:18:31,840 --> 00:18:34,119 Speaker 3: there's a consumer you're uncomfortable. 259 00:18:34,720 --> 00:18:38,680 Speaker 2: Okay that there's someone raising the question around the delays 260 00:18:38,680 --> 00:18:44,000 Speaker 2: that often dragon when these cars are retained. So how 261 00:18:44,040 --> 00:18:48,360 Speaker 2: long then should consumers realistically expect to wait before their 262 00:18:48,440 --> 00:18:50,320 Speaker 2: vehicles are repaired and return to them. 263 00:18:50,480 --> 00:18:53,200 Speaker 1: And what rights do they have if the delays do dragon. 264 00:18:54,320 --> 00:18:59,600 Speaker 3: The inn That's a very important issue because what we've 265 00:18:59,640 --> 00:19:03,800 Speaker 3: picked up app is that the is a leg Also 266 00:19:04,080 --> 00:19:08,159 Speaker 3: on the manifaicarist site, they do sometimes take long to 267 00:19:08,320 --> 00:19:16,680 Speaker 3: complete the recall itself right. And if the consumer returns 268 00:19:16,680 --> 00:19:20,159 Speaker 3: a car there's a safety consent and they are not 269 00:19:20,320 --> 00:19:23,920 Speaker 3: able to attend to that within a reasonable time, then 270 00:19:23,960 --> 00:19:29,119 Speaker 3: the manufacturer should provide alternative means of transportation to that consumer, 271 00:19:29,640 --> 00:19:32,080 Speaker 3: or as I've said, they can even replace the product 272 00:19:33,040 --> 00:19:35,720 Speaker 3: and so forth. So consumers should know. I think the 273 00:19:35,800 --> 00:19:40,080 Speaker 3: main message is that consumers should know that they have 274 00:19:40,280 --> 00:19:44,359 Speaker 3: the rights. It should not be about only what the 275 00:19:44,359 --> 00:19:49,480 Speaker 3: supplier said, if they're unsure, they should approach the National 276 00:19:49,560 --> 00:19:53,200 Speaker 3: Consumer Commission so that we can provide guidance on a 277 00:19:53,640 --> 00:19:56,240 Speaker 3: case by case situation. 278 00:19:58,000 --> 00:20:00,520 Speaker 2: And someone else is also asking you to clertify the 279 00:20:00,560 --> 00:20:05,639 Speaker 2: issue of accountability. Just clarify that you touched on it earlier. 280 00:20:05,680 --> 00:20:10,520 Speaker 2: But the question is who carries the greatest responsibility when 281 00:20:10,560 --> 00:20:14,280 Speaker 2: these failures occur. Are we looking at the manufacturers, is 282 00:20:14,320 --> 00:20:18,399 Speaker 2: it the path supplier or the regulatory system? And what 283 00:20:18,520 --> 00:20:23,320 Speaker 2: are the consequences to these companies face when serious defects 284 00:20:23,320 --> 00:20:24,040 Speaker 2: are discovered. 285 00:20:25,040 --> 00:20:28,280 Speaker 3: Now, in our case, the point of call is there 286 00:20:28,440 --> 00:20:32,360 Speaker 3: is the supplier, the supplier of the motor vehicle. They 287 00:20:32,600 --> 00:20:38,080 Speaker 3: are accountable for everything that happens around the Otherwise it 288 00:20:38,160 --> 00:20:42,199 Speaker 3: would be quite a tricky and difficult situation where you know, 289 00:20:42,240 --> 00:20:45,560 Speaker 3: a particular car supplier says, well I'm not responsible for 290 00:20:46,640 --> 00:20:50,800 Speaker 3: the break right, or that is not what I supplied. 291 00:20:50,880 --> 00:20:53,560 Speaker 3: I supplied the board is someone supplied eggs. So we 292 00:20:53,680 --> 00:20:58,520 Speaker 3: look at the unit as a whole, and the accountable 293 00:20:59,119 --> 00:21:04,560 Speaker 3: supplier is the supplier that has sold the vehicle to 294 00:21:04,680 --> 00:21:07,679 Speaker 3: the to the to the consumer. It could be that 295 00:21:07,840 --> 00:21:11,960 Speaker 3: sometimes you know, there's maybe a set party dealer that 296 00:21:12,000 --> 00:21:16,920 Speaker 3: has done that, but the owners of the brand would 297 00:21:17,000 --> 00:21:20,679 Speaker 3: still be accountable in a way. And and where we 298 00:21:20,720 --> 00:21:25,479 Speaker 3: find that they violated, unless they delay notification with as 299 00:21:25,560 --> 00:21:28,679 Speaker 3: I've said, there are penalties that they are exposed to. 300 00:21:29,040 --> 00:21:32,760 Speaker 3: We can prosecute those companies. And there are those that 301 00:21:32,840 --> 00:21:36,080 Speaker 3: we reflect already as I'm talking to you, that we 302 00:21:36,200 --> 00:21:46,040 Speaker 3: need to possibly egg steps to see how how we 303 00:21:46,160 --> 00:21:51,119 Speaker 3: deal we deal with the delays in reporting these records. 304 00:21:51,680 --> 00:21:54,760 Speaker 2: All right, pardon RATSI, Susu, thank you so much for 305 00:21:54,800 --> 00:21:57,800 Speaker 2: speaking to us. Is the Acting Commissioner at the National 306 00:21:57,840 --> 00:21:58,960 Speaker 2: Consumer Commission.