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Speaker 1: If you're going away, remember to take seven two and

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Speaker 1: Kate's up with you.

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Speaker 2: Download the Primaria Plus.

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Speaker 3: App now six minutes after six pm. You're on seven

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Speaker 3: oh two in Cape Talk. My name is Nogo Kayyam dumb.

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Speaker 3: We're enforced ephen ATHWTIS for the rest of the week.

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Speaker 3: Thank you so much for choosing these two prime media stations,

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Speaker 3: and to spend the rest of your evening with as

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Speaker 3: plenty as always to get through today. We have upted

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Speaker 3: today to take a very big focus on SMMs. We

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Speaker 3: often speak about how much of and a contribution they play,

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Speaker 3: how much of an impact and an input they have

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Speaker 3: on South Africa's economy, and so I thought we'd spend

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Speaker 3: just about half of today's show just speaking about SMMs

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Speaker 3: the states of Smmese. You know what needs to be

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Speaker 3: done to make sure that we get them the sort

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Speaker 3: of assistance that they have. If you're sitting at home

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Speaker 3: at the moment thinking about starting a business here an

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Speaker 3: entrepreneur at heart, but you don't know where to find

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Speaker 3: the resources to best get you to where you need

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Speaker 3: to be. We certainly may have some of the answers,

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Speaker 3: maybe not all, but we will at the very least

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Speaker 3: try to, you know, scratch the surface on that topic

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Speaker 3: for you, and we'll start that conversation off with Arthur

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Speaker 3: goldstera wool just speak to us. I guess lay the

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Speaker 3: land of what smm is in the country look like

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Speaker 3: at the moment, what that landscape looks like. Just a

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Speaker 3: little later in that first hour, we'll also have Jordan

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Speaker 3: Hurtz from a source Finn speaking to us about the

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Speaker 3: best places for smmes to get financing, because of course

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Speaker 3: that's also a big part of why SMME is struggle

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Speaker 3: to get by. In the second hour of on the

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Speaker 3: second half hour, now after six o'clock, we will speak

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Speaker 3: to two business owners, small business owners in South some

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Speaker 3: that may sound familiar to you, you know, get their

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Speaker 3: sense of what it is, what it looks like, what

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Speaker 3: they're struggling with, what they hope to see, you know,

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Speaker 3: in the future of small businesses in the country. And

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Speaker 3: then of course in the second hour we will speak

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Speaker 3: to you about how to protect your documents on what

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Speaker 3: we call the cloud. And then lastly, something that I

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Speaker 3: found very interesting a conversation about AI's ability to diagnose

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Speaker 3: mental health disorders with high accuracy. I don't know if

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Speaker 3: you buy into artificial intelligence and whether you whether or

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Speaker 3: not you think you know it will have the sort

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Speaker 3: of impact as much at least as it's been sold

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Speaker 3: to us. Do you think it would have any impact?

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Speaker 3: Do you think it would be able to diagnose medical

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Speaker 3: mental disorders, because that's quite a massive field that requires

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Speaker 3: quite the expertise, and here we are being told now

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Speaker 3: that technology may be able to assist medical practitioners on front.

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Speaker 3: Still very interested to find out from you where you

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Speaker 3: are at the moment. I spoke to, in fact, one

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Speaker 3: of those small business owners I mentioned just a little

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Speaker 3: earlier that we will have on the show just before

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Speaker 3: seven o'clock mentioned that he has already started the festivities,

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Speaker 3: and I thought, okay, tomorrow's festivities that is. I thought, well,

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Speaker 3: you've got a long forty eight hours coming for you.

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Speaker 3: I'll tell you who that Brian Master is in just

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Speaker 3: a but please let us know what it is that

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Speaker 3: you're doing. Have you started your festivities. Have you started

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Speaker 3: buying some of the stuff that you need for tomorrow,

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Speaker 3: whether we're talking about your meat, whether we're talking about

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Speaker 3: fireworks or you're someone who's big on fireworks. Have you

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Speaker 3: figured out where you're going to be for the countdown,

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Speaker 3: that massive countdown that we usually listen to on radio.

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Speaker 3: Are you going to be with us? Hopefully Peter Mashabani

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Speaker 3: will of course help you cross over to the other side.

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Speaker 3: He is in studio with me today and I'm going

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Speaker 3: to ask that if you do have what just one

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Speaker 3: request to cross over with, one song request to crossover with,

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Speaker 3: because I know somebody who knows somebody and maybe we

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Speaker 3: can get your song on the crossover list tomorrow seven

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Speaker 3: two seven two one seven oh two. That's our WhatsApp line.

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Speaker 3: Please do send us a text or a voice note

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Speaker 3: if you want to get in touch with us via

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Speaker 3: phone out of one A three seven oh two, or

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Speaker 3: you can get in touch with us on x Radio.

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Speaker 3: Seven oh two is the official account, or you can

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Speaker 3: get in touch with me Kanya Underscore, m Dumb Relaxed.

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Speaker 4: This summer, we've podcasts from your favorite shows.

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Speaker 5: On pimedia plus dot com.

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Speaker 3: Like I said, we speak a lot about how small,

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Speaker 3: medium and micro enterprises are often called the engine of

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Speaker 3: the South African economy. They're known to drive job creation,

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Speaker 3: they're innovative, and you know, there's a lot of growth

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Speaker 3: there and I think still a lot to tap into

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Speaker 3: when it comes to small and medium as well as

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Speaker 3: micro enterprises. A report that was released earlier this year,

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Speaker 3: commissioned by the shop Right group, shed some light on

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Speaker 3: where smmes are thriving, where they're struggling, and what still

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Speaker 3: needs to be done to perhaps support them. Please have

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Speaker 3: this evening to have Arthur goldstuck with us this evening authors,

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Speaker 3: of course, the CEO of Worldwide Works, and he led

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Speaker 3: that particular report that was commissioned by shop Right, and

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Speaker 3: here I think is the best person to help us

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Speaker 3: better understand the state of smmes at the moment. Arthur,

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Speaker 3: very good evening to you. Welcome to seven to two

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Speaker 3: in Kate Talk.

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Speaker 6: Good evening, Kanya. It's great to be chating with you

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Speaker 6: on this topic.

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Speaker 3: Always lovely to catch up with you. Arthur. Tell me

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Speaker 3: this report was obviously released a little earlier in the year,

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Speaker 3: but I think because I mentioned that we're having a

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Speaker 3: very big focus on smm eas today, still very relevant

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Speaker 3: to understand the landscape for them. How would you describe

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Speaker 3: it based on that particular the report that you compiled,

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Speaker 3: So the finding.

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Speaker 6: Is still a hold, completely true and what came to

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Speaker 6: you very strongly is that most smmes are no longer

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Speaker 6: in emergency mode, which they were for many years, and

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Speaker 6: part of the reason for that is that load shedding

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Speaker 6: was used and that made a big difference, but it

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Speaker 6: hasn't directly translated into confidence or growth, and you could

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Speaker 6: almost say that they are operating in a holding pattern.

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Speaker 6: And the big pressure point that came through in the

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Speaker 6: research was the cost. The rising input prices, logistics rentals,

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Speaker 6: data costs as well. Something as simple as that is

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Speaker 6: squeezing margins. So businesses are trading, but they're not necessarily progressing.

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Speaker 6: They open, they're working, they're even profitable. And when people

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Speaker 6: here that most small businesses are profitable, they're surprised. But

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Speaker 6: the truth is if they weren't profitable, they wouldn't remain

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Speaker 6: in business. That's why most businesses that are operating that

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Speaker 6: you interview tell us that are profitable, but they're not

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Speaker 6: hiring or expanding, and that's a big problem. Also. The

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Speaker 6: majority of businesses, and this games you strongly in the

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Speaker 6: researcher shop rights because they wanted to see how they

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Speaker 6: could support their own suppliers. And we found that the

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Speaker 6: majority operates within a five kilometer radius of where their

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Speaker 6: owners live. So access to affordable, reliable suppliers remains absolutely

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Speaker 6: critical to them unless where the role of groups like

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Speaker 6: shop right becomes really interesting. Because when small businesses can

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Speaker 6: bind smaller quantities at predictable prices, it improves cash flow

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Speaker 6: and survival rates. But also when they're able to supply

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Speaker 6: the large retail groups, that also enables them to start

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Speaker 6: growing more strongly, and we don't see enough of that

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Speaker 6: being done across industries in South Africa.

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Speaker 3: So, just before we start unpacking the findings of that

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Speaker 3: particular report, why was it so important for this report

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Speaker 3: to be compiled? I mean you spoke just now about

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Speaker 3: the changing landscape, you know, previously as would have been

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Speaker 3: an emergency mode and now in so what are holding

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Speaker 3: pattern doing a little better than they would have been

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Speaker 3: doing a couple of years ago. But when we have

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Speaker 3: these sort of reports, where then do they go and

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Speaker 3: why is it so important that we have the sort

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Speaker 3: of data going forward?

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Speaker 6: That's a great cue for me to quote more DC

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Speaker 6: whose the enterpriser and government relations executive at the Shop

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Speaker 6: Lives Group, and she said that the aim of the

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Speaker 6: report was to highlight the demographics, geographics and growth trajectories

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Speaker 6: of smmes, but also while providing actionable recommendations for overcoming

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Speaker 6: the barriers to their growth. Her argument is that to

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Speaker 6: a sustained collaborative approach, that they can equip more smmes

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Speaker 6: to unlock their full potential and create a more inclusive economy.

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Speaker 6: And of course the economy grows that lifts all boats.

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Speaker 6: It's a rising tide that lifts all boats. So it's

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Speaker 6: you could call it self interest, but in fact it's

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Speaker 6: in the interests of everybody.

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Speaker 3: What were some of the key findings that stuck out

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Speaker 3: to you overall?

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Speaker 6: One of the significant findings is that there's a key

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Speaker 6: digital divide amongst these businesses. The larger small businesses are

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Speaker 6: using digital tools like online payments, inventory tracking, inventory tracking,

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Speaker 6: and basic analytics, but microbusinesses are largely cash based and manual.

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Speaker 6: And it's not about lack of ambition. It's about not

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Speaker 6: having the skills, but it's also about the cost of

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Speaker 6: those tools and stressed in those tools, and they need

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Speaker 6: targeted support to help them bridge that divide. One thing

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Speaker 6: that was a very significant finding was the mindset of

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Speaker 6: entrepreneurs that despite the pressure, despite them being small or large,

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Speaker 6: there is a very strong sense of pragmatism. They're not

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Speaker 6: asking for handouts. They just want fewer obstacles, better access

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Speaker 6: to market, and partners that understand how they actually operate

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Speaker 6: day to day. And that's really a significant purpose of

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Speaker 6: the research from the Worldwide Works perspective. You want to

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Speaker 6: actually understand how these businesses operate and what boosts them

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Speaker 6: and what slows them down. And we've conducted research amongst SMEs,

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Speaker 6: small and medium enterprises for twenty years now more than

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Speaker 6: twenty years is fact, and it's fascinating to see the

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Speaker 6: factors that boost profitability or that increase the like to

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Speaker 6: you that being a highly profitable business versus factors that

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Speaker 6: hold them back. And one of the things that we

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Speaker 6: found over these twenty years was that a business with

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Speaker 6: a sales team is far more likely to be highly

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Speaker 6: profitable than one that doesn't have a sales team, where

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Speaker 6: the business owner is the salesperson for the business. But

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Speaker 6: the unfortunate hidden truth behind that little piece of advice

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Speaker 6: is that it takes a fairly large business or well

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Speaker 6: funded business to hire a sales team. You can't just

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Speaker 6: expect a micro enterprise to suddenly hire a sales team.

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Speaker 6: And another very significant finding was that there's a gender

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Speaker 6: imbalance in ownership or bemies. So fifty one point two

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Speaker 6: percent of these businesses we surveyed were owned by males

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Speaker 6: and only thirty seven percent thirty seven point seven percent

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Speaker 6: by females, and another eleven percent with joint male and

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Speaker 6: female owned. But what's really was significant that came out

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Speaker 6: of this was that those that were run by women

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Speaker 6: were slightly more likely to be highly profitable in those

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Speaker 6: run by men. And that tells us in turn that

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Speaker 6: the barrier that women faced in getting funding for businesses

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Speaker 6: are really holding back the economy as a whole, because

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Speaker 6: if you supported women to start their own businesses, then

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Speaker 6: you're actually supporting the growth of small businesses in South Africa.

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Speaker 7: Yeah.

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Speaker 3: One of the other granular findings of this particular report

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Speaker 3: had to do with location, and I know, and surprising

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Speaker 3: of course how Den would be where some of the

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Speaker 3: concentration of the small businesses are. Where else when we

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Speaker 3: look at the regions do we see smaller businesses thriving

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Speaker 3: a lot more than in other regions.

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Speaker 6: So this is a really critical finding, which was that

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Speaker 6: businesses that are in urban areas are far more likely

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Speaker 6: to be highly profitable in those in prere urban or

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Speaker 6: township areas or even rural areas, and it shows that

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Speaker 6: there is a greater need to support those businesses in

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Speaker 6: more outlying areas. And there we are talking about the

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Speaker 6: infrastructure shortages, so there's past pressure, there's rising prices for transport,

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Speaker 6: for rentals, for building stock, inventry, and then access to

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Speaker 6: affordable suppliers and even access to finance becomes more of

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Speaker 6: a barrier the further you are from urban centers. And

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Speaker 6: then what's also an obvious finding that it has to

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Speaker 6: be stated is the digital skills and basic business systems

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Speaker 6: available to small summies in rural areas is far less

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Speaker 6: available than in urban or peri urban areas. So the

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Speaker 6: key takeaway there is that the barrier isn't the effort

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Speaker 6: of these small businesses to try to bridge the divide.

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Speaker 6: It's the friction that gets in the way of them operating.

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Speaker 3: Yeah, and then just lastly, Arthur, I mean when we

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Speaker 3: speak about you spoke about what could be perceived as

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Speaker 3: self serving interests by shop right, but it's only but

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Speaker 3: one of the retail groups that we have in the country.

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Speaker 3: What sort of work still needs to be done, not

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Speaker 3: just by the private sector, but by public as well

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Speaker 3: government effort that needs to be put in to make

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Speaker 3: sure that these small businesses across all regions really are

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Speaker 3: able to thrive.

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Speaker 4: Well.

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Speaker 6: That's another interesting finding that came out of our research

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Speaker 6: over the past twenty to twenty two years is that

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Speaker 6: government support does exist, but it's not reaching most businesses

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Speaker 6: in a meaningful way. And the research with shop right

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Speaker 6: affirmed this. And the biggest issue in the absence of

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Speaker 6: these programs, it's access to the programs, and many small

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Speaker 6: businesses either don't qualify or they don't know where to

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Speaker 6: apply where they can't afford the time and paperwork involved.

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Speaker 6: I know about various government programs where companies that you

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Speaker 6: employ a full time person in order to get to

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Speaker 6: paperwork completed and the admin up to date to maintain

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Speaker 6: qualification for that support where they have had support. Our finding.

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Speaker 6: In fact, fifteen years ago one of our reports concluded

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Speaker 6: that government had failed small businesses because their programs into working.

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Speaker 3: Yeah, I do think there still needs to be a

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Speaker 3: conversation bringing in, for example, the Department of Small Business

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Speaker 3: Development into those conversations, trade and industry as well, who

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Speaker 3: have the sort of resources that you're referring to Arthur,

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Speaker 3: thank you so much for your time to appreciate it

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Speaker 3: as always that Arthur a Goldstug who's the CEO of

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Speaker 3: Worldwide Work, speaking to us about the findings of that

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Speaker 3: report commissioned by the Shopwright Group led by Arthur himself,

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Speaker 3: speaking about the landscape of small businesses and what it

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Speaker 3: looks like and perhaps what the future could look like

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Speaker 3: with the right resources at hand. Walking this talk together

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Speaker 3: every hour every day. This is seven o two.

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Speaker 4: Let's walk the talk.

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Speaker 3: Still walking the talk with Semno. Two and Cape Talk.

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Speaker 3: Of course, one of the things that Arthur mentioned just

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Speaker 3: now is not just infrastructure, the access to infrastructure for

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Speaker 3: businesses across the different regions, but also the very big

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Speaker 3: issue of financing. And I know that a lot of

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Speaker 3: small businesses that I've spoken to and that we've had

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Speaker 3: not just on the show but across the stations as well,

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Speaker 3: will tell you that one of the things that they

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Speaker 3: struggle with the most is access to finance. And I

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Speaker 3: thought the best person to perhaps help us navigate that

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Speaker 3: speak to us about how to you know whether finding

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Speaker 3: the right resources or you know where to go to

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Speaker 3: find the resources. As Jordan Hurts, who is the chief

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Speaker 3: commercial officer at Sauce Finn Jordan, are very good evening

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Speaker 3: to you. Thank you so much for joining us this evening.

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Speaker 4: Thank you Nokokanya. It's a pleasure to be on.

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Speaker 3: No surprises. Arthur mentioning there that one of the big

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Speaker 3: issues that small businesses, small micro and medium enterprises face

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Speaker 3: is the issue of financing. You at Source Finn would

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Speaker 3: know better than anyone speak to me about, you know,

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Speaker 3: the sort of conversations with the people who approach Source

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Speaker 3: Finn for financing, what they face, what you've seen on

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Speaker 3: the ground yourself.

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Speaker 7: Absolutely, so I think just to take a step back

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Speaker 7: and chat a little bit about what sourcemin is. Sourcemin

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Speaker 7: I guess is a leading alternative finance provider, been around

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Speaker 7: for about four to five years, and we specialize in

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Speaker 7: assisting these smmes that Arthur was chatting about. What we've

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Speaker 7: noticed is that your traditional banks and lenders are for

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Speaker 7: decades looking retrospectively saying what track record do these SMEs have.

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Speaker 7: Do they have the correct bank statements, financials collateral in

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Speaker 7: order to advance them funds? And the problem here is

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Speaker 7: the SMEs aren't getting an opportunity to actually prove themselves.

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Speaker 7: So where source FINN comes in, and it's the conversations

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Speaker 7: that we have with a lot of our clients is

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Speaker 7: we look forward looking. We've taken an innovative lens and

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Speaker 7: said we don't mind as much about the retrospective emphasis

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Speaker 7: with the semes, but we look forward looking, saying do

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Speaker 7: you have a purchase order, a tender in the government

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Speaker 7: space or in the private space, or do you have

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Speaker 7: an invoice and can we utilize those contracts to advance

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Speaker 7: you capital off the back of them.

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Speaker 3: That's quite interesting. Why are those so important? Your purchase order,

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Speaker 3: your invoice, perhaps a tender in the public space, Why

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Speaker 3: those versus what traditional lenders and banks would opt to

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Speaker 3: look at what you just described now as retrospective.

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Speaker 7: The big thing is the mentality of traditional and banks

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Speaker 7: and lenders excludes a lot of smems in the space

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Speaker 7: because how do you build up a track record where

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Speaker 7: you aren't given that opportunity upfront. Where sourcemm comes in,

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Speaker 7: we say to our to smmes and clients, if you

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Speaker 7: have an order, if you have an invoice, not only

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Speaker 7: are we going to help you on the funding side,

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Speaker 7: but we want to go a step further actually.

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Speaker 4: Partner with you and grow your business.

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Speaker 3: Speak to me about what makes a business perhaps unfundable.

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Speaker 3: A business that approaches you that may not, you know,

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Speaker 3: perhaps have a purchase order, may not be in you know,

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Speaker 3: have a tender in the pipeline at the moment, and

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Speaker 3: still try to navigate that space. What would make them unfundable.

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Speaker 4: So it's exactly as you said. As much as.

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Speaker 7: Sorceman would love to say that we can fund every

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Speaker 7: single seme in the country, we try everything in our

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Speaker 7: power to help anyone that comes across our desks. But

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Speaker 7: our specialty, what where we find that we can provide

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Speaker 7: the most impact in the country is to help SMEs

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Speaker 7: supply and deliver on their promises on their purchase orders

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Speaker 7: that they have predominantly in the government space, but also

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Speaker 7: in the private space, and that's where Surceman comes in.

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Speaker 7: We don't see ourselves as just the funder. We go

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Speaker 7: a step further. We help on the supply side. We

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Speaker 7: help SMEs if they need to look for different suppliers,

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Speaker 7: if they need to understand different elements from a stock perspective.

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Speaker 7: We've got a team of sixty five professionals. If they

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Speaker 7: need additional elements of a distance to grow and develop

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Speaker 7: their businesses in the legal side, the accounting side. Source

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Speaker 7: Fin steps in there and that's where we almost want

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Speaker 7: to take our clients to the next level.

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Speaker 3: Yeah, just before I get to the issue of tenders,

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Speaker 3: and I know that at source from there was recently

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Speaker 3: a launch of a platform of sorts at Tender Central.

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Speaker 3: If I'm not mistaken, I'll come back to that just now.

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Speaker 3: But the issue of funding, a lot of small businesses

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Speaker 3: will also tell you they don't know what funding best

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Speaker 3: fits their particular business model, and so they don't know

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Speaker 3: when they are approaching lenders, where the sauce Fin or

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Speaker 3: the traditional lenders, what it is that they're looking for.

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Speaker 3: How do you assist with that?

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Speaker 7: So truth be told, Noko Kanya is surce Fin is

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Speaker 7: quite early in our in our journey and we want

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Speaker 7: to put lot on purchase sort of funding, invoice discounting,

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Speaker 7: the funding opportunities that are available to these SMEs outside

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Speaker 7: of the traditional lenders that they may not be able

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Speaker 7: to get funding from. So at the moment, as I said,

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Speaker 7: we specialize in high impact funding in the purchase order

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Speaker 7: funding in voice discounting space, and we've got a lot

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Speaker 7: of information through our websites, through our social media, through

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Speaker 7: our blogs on what this funding entails and what subset

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Speaker 7: of this funding exists. As I always say, it's not

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Speaker 7: clear cut. This is what we do, this is what

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Speaker 7: we can't do. There's certain subsets and elements to try

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Speaker 7: to help as many SMEs in the country as possible.

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Speaker 7: And that's why this information that we provide on the

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Speaker 7: various platforms enables semes to understand as much as possible.

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Speaker 7: And I always say we always innovating, We always trying

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Speaker 7: to come up with new innovative solutions in different funding

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Speaker 7: spaces to help as many people as possible.

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Speaker 3: And then there's tender Central, right which I think was

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Speaker 3: launched earlier this month. Speak to me about what that

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Speaker 3: platform is and you know why it's so important to

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Speaker 3: have that.

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Speaker 7: No absolutely, a source fin's vision ultimately is to enable

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Speaker 7: as many SMEs in the country as possible. And we

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Speaker 7: sit back and say, how do we take not just

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Speaker 7: our current core finance products, but go a step further

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Speaker 7: and help SMEs to actually grow and develop their businesses.

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Speaker 7: And what we came about with is tender Central. So

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Speaker 7: in South Africa, what we noticed is that tender data

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Speaker 7: is dispersed throughout various platforms and portals for smemes, especially

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Speaker 7: in the government space, to go find it isn't simple,

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Speaker 7: it isn't user friendly, and it's very outdated. What Tender Central,

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Speaker 7: powered by sourcefin is is it aggregates tenders from these

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Speaker 7: various websites and platforms to all be sitting on a

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Speaker 7: one stop user frenzy platform where not only can they

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Speaker 7: search for tenders for every industry in the country and

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Speaker 7: within every problems, but it goes a step further. We

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Speaker 7: thought to ourselves, how do we make it as easy

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Speaker 7: for SMEs to get into the tender space and actually

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Speaker 7: grow their businesses and things like, for example, filtering on

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Speaker 7: keywords of So for example, you want to look at

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Speaker 7: tenders work laptops or in the construction space, do you

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Speaker 7: want to favor at your tenders? And even go a

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Speaker 7: step further and learn when you need to submit your documents,

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Speaker 7: how you need to submiture documents and download the tender

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Speaker 7: documents directly through the website, all of this at absolutely

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Speaker 7: no cost.

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Speaker 3: Yeah, that's quite nifty for someone who is listening to

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Speaker 3: us right now Jordan and wants to get a hold

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Speaker 3: of that. Where do they find a source for and

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Speaker 3: tech tender Central.

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Speaker 7: So it's posted on as we got our source and website,

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Speaker 7: and we've got a tender Central website, and you would

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Speaker 7: find it all over our social media and platforms.

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Speaker 3: All right, thank you so much for your time. Really

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Speaker 3: do appreciate you sharing some of those nifty tricks for small,

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Speaker 3: medium and micro enterprises to perhaps find funding, particularly because

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Speaker 3: it's so difficult to break into the traditional lending space,

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Speaker 3: and especially when you're still starting out and you don't

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Speaker 3: have the retro aspective aspect of it, like Jordan said

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Speaker 3: that Jordan Hurts, the chief commercial officer at Sourcefin. I

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Speaker 3: wonder if you do think it makes a difference when

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Speaker 3: you do have platforms like tender Central perhaps trying to

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Speaker 3: make tender's government tenders more accessible and more transparent that process.

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Speaker 3: You think it makes a difference at all? Oh seven

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Speaker 3: two seven two one seven oh two is our WhatsApp line.

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Speaker 3: Please do get in touch.

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Speaker 5: Lefs online on timemedia plus dot com.

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Speaker 3: It's the second our second half of the first hour

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Speaker 3: that we continue here on seven oh two and Kpe talk.

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Speaker 3: Like I said, you are more than welcome to share

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Speaker 3: your thoughts, especially if you are a small business owner,

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Speaker 3: because today's focus is a lot around small businesses, medium businesses,

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Speaker 3: micro businesses. If you are an CMME owner, what are

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Speaker 3: the sort of challenges you're facing at the moment? In

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Speaker 3: the second hour, the right at the start of the

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Speaker 3: second hour, we will have somebody sharing, a business coach

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Speaker 3: in fact, who will be able to walk us through

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Speaker 3: some of the methods of whether you're starting up a

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Speaker 3: small business or whether you're trying to figure out how

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Speaker 3: best to sustain your business. Please feel free to ask

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Speaker 3: your questions now, and I'll be sure to ask those

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Speaker 3: to our business coach when he joins us a little

438
00:25:42,440 --> 00:25:45,360
Speaker 3: later in the show. Oh seven two seven two one

439
00:25:45,640 --> 00:25:48,800
Speaker 3: seven zero two is our WhatsApp line. Let's have a

440
00:25:48,800 --> 00:25:50,080
Speaker 3: listen to some of the voice notes.

441
00:25:50,800 --> 00:25:51,879
Speaker 4: I'm done by good evening.

442
00:25:51,960 --> 00:25:55,520
Speaker 8: You know, being a business owner, small business owner has

443
00:25:55,520 --> 00:25:58,480
Speaker 8: been verted difficult. You know, at some point you'll make

444
00:25:58,520 --> 00:26:01,920
Speaker 8: so much money that you save a lot of it,

445
00:26:02,080 --> 00:26:04,600
Speaker 8: and then thinking that now I'm going to buy the

446
00:26:04,680 --> 00:26:07,000
Speaker 8: much you needed equipment to grow my business, and all

447
00:26:07,000 --> 00:26:09,560
Speaker 8: of a sudden, in a few months sells plummet, and

448
00:26:09,600 --> 00:26:12,200
Speaker 8: then you end up using that money that you've saved

449
00:26:12,280 --> 00:26:14,720
Speaker 8: up to buy equipment, so it goes up and down

450
00:26:15,320 --> 00:26:15,720
Speaker 8: a lot.

451
00:26:15,840 --> 00:26:17,760
Speaker 4: And then I would.

452
00:26:17,520 --> 00:26:19,679
Speaker 8: Say a few months ago I entered there was a

453
00:26:19,720 --> 00:26:23,480
Speaker 8: Gentleman on Stevens show from Hollywood based Bumbelopins. I was

454
00:26:23,920 --> 00:26:26,640
Speaker 8: talking about how things bumbloppiness I was, and I took

455
00:26:26,680 --> 00:26:30,040
Speaker 8: a chance, you know, enter that competition and luckily, out

456
00:26:30,080 --> 00:26:32,920
Speaker 8: of the twenty winners, I won first prize of one hundred

457
00:26:33,000 --> 00:26:36,800
Speaker 8: and thirty thousand worth of business investment. You know that

458
00:26:36,800 --> 00:26:39,440
Speaker 8: one hundred and thirty thousand has brought me the much

459
00:26:39,560 --> 00:26:42,200
Speaker 8: needed equipment to grow my business, and you know many

460
00:26:42,240 --> 00:26:44,879
Speaker 8: other businesses needs all these kind of opportunities. You know

461
00:26:44,960 --> 00:26:51,800
Speaker 8: what the future of getting rid of unemployment is in

462
00:26:52,280 --> 00:26:54,560
Speaker 8: is in the small business. You know, if we can

463
00:26:54,920 --> 00:26:58,080
Speaker 8: grow all these small businesses and employ a lot of

464
00:26:58,119 --> 00:27:00,040
Speaker 8: people unemployment to reduce.

465
00:26:59,760 --> 00:27:04,480
Speaker 3: Dress not Yeah, thank you so much for sharing your

466
00:27:04,600 --> 00:27:08,000
Speaker 3: thoughts on the landscape of small businesses. Again, if you

467
00:27:08,000 --> 00:27:11,600
Speaker 3: aren't just joining us. We had a conversation with two

468
00:27:11,720 --> 00:27:15,000
Speaker 3: guests earlier in the show. First, Arthur Goldstuck, who's the

469
00:27:15,040 --> 00:27:18,160
Speaker 3: CEO of Worldwide Works, just speaking to us about what

470
00:27:18,200 --> 00:27:21,439
Speaker 3: the landscape looks like currently for small businesses, and just

471
00:27:21,560 --> 00:27:24,680
Speaker 3: before we took the Eyewitness news headlines. We had Jordan Hurt,

472
00:27:24,720 --> 00:27:28,000
Speaker 3: who's the chief commercial operator at Sourcefin also speaking to

473
00:27:28,080 --> 00:27:32,200
Speaker 3: us about the issue of funding and where alternative sources

474
00:27:32,200 --> 00:27:35,720
Speaker 3: of funding are available to small businesses, especially when they

475
00:27:35,800 --> 00:27:38,960
Speaker 3: hit a rock or you know, a brick wall with

476
00:27:39,520 --> 00:27:43,080
Speaker 3: the traditional lenders and banks as well. I did promise

477
00:27:43,400 --> 00:27:46,480
Speaker 3: that in the second half of this hour we would

478
00:27:46,800 --> 00:27:50,440
Speaker 3: speak to small businesses themselves, some of the owners, speaking

479
00:27:50,440 --> 00:27:54,280
Speaker 3: to them about, you know, what sense they get of

480
00:27:54,400 --> 00:27:57,960
Speaker 3: the landscape, what it's been like operating in South Africa.

481
00:27:58,280 --> 00:28:02,680
Speaker 3: We promised we speak about the challenges and maybe some

482
00:28:02,720 --> 00:28:05,359
Speaker 3: of their thoughts on how as a small business owner

483
00:28:05,359 --> 00:28:07,720
Speaker 3: perhaps you're sitting at home trying to figure out what

484
00:28:07,840 --> 00:28:10,040
Speaker 3: to get into and how to do it. They may

485
00:28:10,160 --> 00:28:14,119
Speaker 3: also be able to share those insights as well. And

486
00:28:14,160 --> 00:28:17,080
Speaker 3: I thought we'd start off with Surprise Manke, who's the

487
00:28:17,080 --> 00:28:21,160
Speaker 3: founder of Silverspoon Function Higher. Surprise, A very good evening

488
00:28:21,240 --> 00:28:22,560
Speaker 3: to you. Thank you so much for joining us on

489
00:28:22,600 --> 00:28:23,680
Speaker 3: seven oh two and Kpe talk.

490
00:28:25,040 --> 00:28:27,159
Speaker 9: Very good having me and thank you very much for

491
00:28:27,200 --> 00:28:27,959
Speaker 9: having me today.

492
00:28:28,080 --> 00:28:31,960
Speaker 3: It's an absolute pleasure. Surprise start me off with Silverspoon

493
00:28:32,040 --> 00:28:36,400
Speaker 3: Function Higher or how it came about and you how

494
00:28:36,440 --> 00:28:40,760
Speaker 3: you figured getting into the hospitality industry and events industry

495
00:28:40,760 --> 00:28:41,120
Speaker 3: as well.

496
00:28:42,440 --> 00:28:48,000
Speaker 9: Okay, so Silverspoon started as a survival response during COVID nineteen.

497
00:28:48,120 --> 00:28:51,120
Speaker 9: You know, we were at home in Davidson and we

498
00:28:51,280 --> 00:28:55,040
Speaker 9: realized that food made people still normally again. It created

499
00:28:55,160 --> 00:29:00,520
Speaker 9: joy that that passion then started going into into business

500
00:29:01,240 --> 00:29:05,440
Speaker 9: and a couple of years later we are part of academy,

501
00:29:05,560 --> 00:29:09,080
Speaker 9: which is the STV Delicious Trading Academy, which is helping

502
00:29:09,160 --> 00:29:14,520
Speaker 9: young food entrepreneurs to see to learn how to build

503
00:29:14,520 --> 00:29:18,400
Speaker 9: a food brend, not just cook from there. And then yeah,

504
00:29:18,680 --> 00:29:21,600
Speaker 9: that's how we failed with the love of hospitality and

505
00:29:21,640 --> 00:29:22,720
Speaker 9: the event in industry.

506
00:29:22,960 --> 00:29:24,800
Speaker 3: Yeah, I'm starting out. What were some of the biggest

507
00:29:24,840 --> 00:29:26,120
Speaker 3: challenges that you said.

508
00:29:26,960 --> 00:29:30,520
Speaker 9: So, our biggest challenge was resources, so we had no

509
00:29:30,600 --> 00:29:34,520
Speaker 9: funding at all. Everything has been fully footstrapped from day one.

510
00:29:35,320 --> 00:29:38,760
Speaker 9: We bought equipment piece by piece and we were working

511
00:29:38,800 --> 00:29:44,440
Speaker 9: from a backyard. And the second challenge was learning compliance budgets,

512
00:29:45,000 --> 00:29:50,200
Speaker 9: servicing standards, and just navigating the professional world as young entrepreneurs.

513
00:29:50,720 --> 00:29:53,840
Speaker 9: But passion and consistency kept us going.

514
00:29:54,680 --> 00:30:00,440
Speaker 3: Yeah, you're obviously in a very competitive industry set crated

515
00:30:00,520 --> 00:30:04,240
Speaker 3: as well. How did some of those resources once you

516
00:30:04,280 --> 00:30:06,920
Speaker 3: have found your feet helped you to sort of set

517
00:30:06,960 --> 00:30:08,240
Speaker 3: yourself apart from the rest.

518
00:30:09,560 --> 00:30:15,880
Speaker 9: So hospitality is a very competitive industry. So with Silverspoon,

519
00:30:16,280 --> 00:30:21,200
Speaker 9: we use a pilot pen firstly, which what we cook

520
00:30:21,360 --> 00:30:22,200
Speaker 9: people see.

521
00:30:22,000 --> 00:30:23,000
Speaker 10: It live, you know.

522
00:30:23,320 --> 00:30:28,200
Speaker 9: We serve with personality, humor and engagement. And the product

523
00:30:28,280 --> 00:30:32,600
Speaker 9: that we are having is consistent. It's got favor, presentation

524
00:30:32,880 --> 00:30:35,880
Speaker 9: and the energy. And another thing is that we show

525
00:30:36,000 --> 00:30:40,680
Speaker 9: up where people are, which is market festivals matches. So

526
00:30:40,880 --> 00:30:44,120
Speaker 9: our difference in the more our difference is the moment

527
00:30:44,360 --> 00:30:48,120
Speaker 9: people just don't eat, they experience what silver Spoon is.

528
00:30:48,520 --> 00:30:51,200
Speaker 3: Yeah, and the sort of team that you have, now,

529
00:30:51,000 --> 00:30:54,240
Speaker 3: how does that work together to bring the experience to

530
00:30:54,320 --> 00:30:58,280
Speaker 3: the people, whether you're talking about markets, festivals or wherever

531
00:30:58,400 --> 00:31:01,480
Speaker 3: else you serve the experience variances and not just the food.

532
00:31:02,200 --> 00:31:05,000
Speaker 3: But how were you able to build up your team

533
00:31:05,160 --> 00:31:06,640
Speaker 3: with the resources that you had.

534
00:31:07,920 --> 00:31:10,920
Speaker 9: So we start small, you know, and we lend step

535
00:31:10,960 --> 00:31:15,160
Speaker 9: by step. Firstly, the team has to know basic compliance,

536
00:31:15,160 --> 00:31:20,200
Speaker 9: which is hygiene, foot in safety, and on top of that,

537
00:31:20,760 --> 00:31:23,320
Speaker 9: whatever there we have. It can be a spoon from

538
00:31:23,360 --> 00:31:25,840
Speaker 9: the back room, it can be a pot in the house,

539
00:31:26,280 --> 00:31:29,800
Speaker 9: But the moment you show up and show the passion

540
00:31:29,920 --> 00:31:33,000
Speaker 9: that you have for what you are doing, automatically it

541
00:31:33,080 --> 00:31:36,719
Speaker 9: builds up on its own and it's surprising how things

542
00:31:36,800 --> 00:31:40,440
Speaker 9: change and the kind of improvement that you get in time.

543
00:31:40,920 --> 00:31:43,440
Speaker 3: Yeah, and the biggest reward. I asked you about what

544
00:31:43,480 --> 00:31:46,320
Speaker 3: the toughest lesson has been since you got into business.

545
00:31:46,320 --> 00:31:48,120
Speaker 3: What's the biggest reward being for you?

546
00:31:49,680 --> 00:31:53,800
Speaker 9: The biggest reward since I've been in business. So I

547
00:31:53,840 --> 00:31:57,720
Speaker 9: am going to actually go back and highlight we've been

548
00:31:57,760 --> 00:32:01,880
Speaker 9: operating for five years and years later we were able

549
00:32:01,920 --> 00:32:08,160
Speaker 9: to step into an academy which is a Delicious Trading Academy,

550
00:32:08,240 --> 00:32:14,760
Speaker 9: which is preparing us food entrepreneurs small smemis into the

551
00:32:14,840 --> 00:32:20,680
Speaker 9: future like the DStv Delicious Festival. They are actually helping

552
00:32:20,840 --> 00:32:22,920
Speaker 9: us in terms of preparing us so that we can

553
00:32:23,000 --> 00:32:26,880
Speaker 9: be able to play on those big stages. So throughout

554
00:32:27,320 --> 00:32:30,840
Speaker 9: the time that we've been running this business, the bist

555
00:32:31,000 --> 00:32:34,000
Speaker 9: reward has been as setting to step into the space

556
00:32:34,320 --> 00:32:36,880
Speaker 9: and be able to showcase what is it that we do.

557
00:32:37,560 --> 00:32:41,600
Speaker 3: Yeah, and then just lastly, surprise for again somebody who's

558
00:32:41,600 --> 00:32:44,360
Speaker 3: sitting at home trying to figure out how to tap

559
00:32:44,440 --> 00:32:47,160
Speaker 3: into some of the resources that you've been able to

560
00:32:47,200 --> 00:32:53,040
Speaker 3: tap into. Maybe just you know, some advice for upcoming small,

561
00:32:53,960 --> 00:32:57,320
Speaker 3: medium and micro enterprises about how to get into it,

562
00:32:57,720 --> 00:32:59,760
Speaker 3: what they need to look out for and where to

563
00:32:59,840 --> 00:33:02,720
Speaker 3: go for some of the assistance that you've been able

564
00:33:02,760 --> 00:33:05,680
Speaker 3: to utilize throughout your five years in business.

565
00:33:06,600 --> 00:33:10,400
Speaker 9: So my advice firstally would be skinny in the game.

566
00:33:10,600 --> 00:33:15,480
Speaker 9: So there isn't any formula to starting a food business.

567
00:33:15,560 --> 00:33:19,960
Speaker 9: Just start small, but start smart. Start start smart, sorry,

568
00:33:20,360 --> 00:33:23,560
Speaker 9: and don't chase being than you. Just try to learn

569
00:33:23,600 --> 00:33:27,280
Speaker 9: how to be consistent and then if you know your numbers,

570
00:33:27,320 --> 00:33:29,560
Speaker 9: I mean, if you can be able to measure it,

571
00:33:29,680 --> 00:33:32,400
Speaker 9: then you can be able to grow it and also

572
00:33:32,640 --> 00:33:38,240
Speaker 9: build relationships. This industry runs on people, so the connections

573
00:33:38,360 --> 00:33:40,920
Speaker 9: that you have other ones that will be able to

574
00:33:40,960 --> 00:33:45,400
Speaker 9: put your business to the next level. And lastly, every

575
00:33:45,480 --> 00:33:51,760
Speaker 9: cloud it is an opportunity to market your business. So

576
00:33:52,160 --> 00:33:55,280
Speaker 9: there is no cloud that is better than any other cloud,

577
00:33:55,360 --> 00:33:57,840
Speaker 9: even if it's two people, even if it's ten people

578
00:33:58,000 --> 00:34:00,320
Speaker 9: or one hundred people. You need to be able to

579
00:34:00,360 --> 00:34:03,959
Speaker 9: show up with the consistency and then from whatever people

580
00:34:04,080 --> 00:34:05,920
Speaker 9: are there, then you should be able to be good.

581
00:34:06,320 --> 00:34:08,719
Speaker 3: Yeah, I said that was the last one, but just

582
00:34:08,719 --> 00:34:11,760
Speaker 3: out of curiosity for somebody. I mean, the hospitality industry

583
00:34:11,760 --> 00:34:13,879
Speaker 3: is obviously super busy at this time of the year.

584
00:34:14,600 --> 00:34:16,840
Speaker 3: You know, it has its ebbs and lows of course

585
00:34:17,239 --> 00:34:20,040
Speaker 3: throughout the year, but this would be one of your

586
00:34:20,040 --> 00:34:24,640
Speaker 3: busiest seasons. Where are you available if somebody is looking

587
00:34:24,680 --> 00:34:27,080
Speaker 3: to put together a function, what are you able to

588
00:34:27,160 --> 00:34:30,000
Speaker 3: offer them? Where can they find you that sort of information?

589
00:34:31,040 --> 00:34:34,760
Speaker 9: Okay, So in terms of our social media, on TikTok,

590
00:34:34,800 --> 00:34:38,000
Speaker 9: you can find us at Silverspoon with a double end

591
00:34:38,080 --> 00:34:41,960
Speaker 9: two and then Instagram it's going to be Silver Underscore Spoon,

592
00:34:42,560 --> 00:34:47,400
Speaker 9: and Facebook it's Silver Spoon. We don't have a physical store,

593
00:34:47,800 --> 00:34:53,000
Speaker 9: but we do our markets and festivals, even private events.

594
00:34:53,120 --> 00:34:55,440
Speaker 9: On our page, you can be able to clink there

595
00:34:55,520 --> 00:34:59,160
Speaker 9: is a website that will didd itt to our menu.

596
00:34:59,239 --> 00:35:01,319
Speaker 9: Then you can be ab to choose and then we

597
00:35:01,400 --> 00:35:03,399
Speaker 9: can be able to take it from there.

598
00:35:04,120 --> 00:35:08,080
Speaker 3: Yeah, surprise is quite interesting. We really do appreciate your

599
00:35:08,120 --> 00:35:12,560
Speaker 3: time and being able to share with us your experience

600
00:35:12,600 --> 00:35:15,600
Speaker 3: and your time in business and what you have been

601
00:35:15,719 --> 00:35:21,880
Speaker 3: able to do. I mean you mentioned the academy. Where

602
00:35:21,960 --> 00:35:23,879
Speaker 3: is that available as well? And I think that's one

603
00:35:23,920 --> 00:35:30,040
Speaker 3: of the I think very important resources that more businesses

604
00:35:30,080 --> 00:35:33,040
Speaker 3: can actually also reach out to and perhaps find themselves

605
00:35:33,080 --> 00:35:36,160
Speaker 3: in a position like yours. If somebody is also looking

606
00:35:36,200 --> 00:35:38,560
Speaker 3: to get the resources from there, where would they find that?

607
00:35:40,040 --> 00:35:44,440
Speaker 9: So on the internet you can just type the STV

608
00:35:44,600 --> 00:35:48,680
Speaker 9: Delicious Trailing Academy. So they have intakes that they take

609
00:35:48,960 --> 00:35:52,200
Speaker 9: each and every single year. I think even right now

610
00:35:52,239 --> 00:35:55,400
Speaker 9: they do have an intake for twenty twenty six. It

611
00:35:55,520 --> 00:35:59,479
Speaker 9: is a six month program that is taking you through

612
00:35:59,640 --> 00:36:04,600
Speaker 9: practice called application of your business. There's assignment to be

613
00:36:04,719 --> 00:36:09,360
Speaker 9: attend classes once a month and then yeah, it's a

614
00:36:09,480 --> 00:36:14,320
Speaker 9: very powerful, powerful academy that is really helping young food

615
00:36:14,480 --> 00:36:17,880
Speaker 9: entrepreneurs to understand what is it that they are doing

616
00:36:18,280 --> 00:36:21,160
Speaker 9: and to build a sustainable food brand.

617
00:36:22,120 --> 00:36:25,160
Speaker 3: All right, Surprise, thank you again so much for spending

618
00:36:25,200 --> 00:36:28,280
Speaker 3: the evening with us very briefly speaking to us about

619
00:36:28,600 --> 00:36:31,839
Speaker 3: your experiences, your five years in business. That surprise. Manke,

620
00:36:32,000 --> 00:36:36,279
Speaker 3: who's the founder of Silver Spoon, function higher about his

621
00:36:36,400 --> 00:36:40,160
Speaker 3: experience in business, how and where he found some of

622
00:36:40,200 --> 00:36:44,640
Speaker 3: those important resources, you know, to get started and some

623
00:36:44,719 --> 00:36:48,080
Speaker 3: of the tips really for other small business owners in

624
00:36:48,160 --> 00:36:52,520
Speaker 3: terms of finding their feet as well.

625
00:36:52,560 --> 00:36:55,480
Speaker 4: Relaxed this summer with podcasts.

626
00:36:54,960 --> 00:36:56,600
Speaker 2: From your favorite shows.

627
00:36:56,320 --> 00:37:01,680
Speaker 5: On pimedia plus dot com.

628
00:37:01,680 --> 00:37:05,000
Speaker 3: Still staying with some of this CMMs that we have

629
00:37:05,160 --> 00:37:08,840
Speaker 3: seen and we have interacted with on the ground. I

630
00:37:08,960 --> 00:37:11,160
Speaker 3: mentioned at the very beginning of the show that one

631
00:37:11,200 --> 00:37:13,200
Speaker 3: of the people that we do have also happens to

632
00:37:13,239 --> 00:37:16,040
Speaker 3: be a prime master who decided to get the festivities

633
00:37:16,480 --> 00:37:19,279
Speaker 3: started very early. I am exposing him. He said he'd

634
00:37:19,320 --> 00:37:22,719
Speaker 3: need to set an alarm to remember that we are here,

635
00:37:23,120 --> 00:37:26,600
Speaker 3: that we are here, Gavila, A very good evening to you.

636
00:37:26,680 --> 00:37:29,799
Speaker 3: That's Govela Kumani, who's the creative director and founder of

637
00:37:29,840 --> 00:37:34,400
Speaker 3: Gussi Flavor ten. I'm guessing you you you managed to

638
00:37:34,440 --> 00:37:38,200
Speaker 3: switch on your your alarm and you've put the bride

639
00:37:38,719 --> 00:37:40,040
Speaker 3: meat aside for a few.

640
00:37:41,680 --> 00:37:44,439
Speaker 11: Oh yes, yes, yes, yes, yes, absolutely.

641
00:37:43,960 --> 00:37:45,960
Speaker 3: The festivities have begun having you.

642
00:37:46,040 --> 00:37:49,480
Speaker 11: Know, yeah, the festivities and family you know, of course.

643
00:37:50,040 --> 00:37:54,200
Speaker 11: But yeah, like I've managed to seach on my alarm,

644
00:37:54,239 --> 00:37:56,319
Speaker 11: you know, and I just couldn't want to be with

645
00:37:56,600 --> 00:37:57,600
Speaker 11: you guys today.

646
00:37:57,760 --> 00:37:59,800
Speaker 3: Teasing Gola, very good evening to you. Thank you so

647
00:37:59,880 --> 00:38:02,000
Speaker 3: much for joining us on seven or two and cave Talk.

648
00:38:02,920 --> 00:38:07,120
Speaker 3: You are the founder of one of the most recognizable

649
00:38:08,120 --> 00:38:12,200
Speaker 3: fashion brands at the moment, Gussie Flavor at ten. You

650
00:38:12,280 --> 00:38:15,920
Speaker 3: could have opted to follow in your dad's iconic footsteps

651
00:38:15,960 --> 00:38:18,640
Speaker 3: right into the Isaac shakescore winder for those who are

652
00:38:18,760 --> 00:38:22,800
Speaker 3: football lovers, but you decided otherwise, merging instead your own

653
00:38:22,840 --> 00:38:26,040
Speaker 3: interests in some of your big influences. Speak to me

654
00:38:26,080 --> 00:38:29,200
Speaker 3: about the thought process going into this and who was

655
00:38:29,280 --> 00:38:33,600
Speaker 3: there really too at the very beginning of your process

656
00:38:33,640 --> 00:38:38,360
Speaker 3: in establishing your business. Ah.

657
00:38:39,080 --> 00:38:43,759
Speaker 11: For me, okay, first and foremost, thank you for interviewing

658
00:38:43,800 --> 00:38:47,280
Speaker 11: me and also just giving me a platform to share

659
00:38:47,280 --> 00:38:50,560
Speaker 11: my story and in what I do. You know, this

660
00:38:50,719 --> 00:38:53,239
Speaker 11: means a lot to me and to the people that

661
00:38:53,360 --> 00:38:53,880
Speaker 11: support me.

662
00:38:54,800 --> 00:38:55,440
Speaker 5: Ah.

663
00:38:56,160 --> 00:38:57,560
Speaker 3: For me, it was.

664
00:38:57,600 --> 00:39:01,960
Speaker 11: More on you know, like just just being exposed to football,

665
00:39:02,080 --> 00:39:07,720
Speaker 11: you know, going to the stadiums and just seeing people

666
00:39:07,760 --> 00:39:10,680
Speaker 11: express themselves, whether like on the field.

667
00:39:10,440 --> 00:39:11,240
Speaker 3: And off the field.

668
00:39:12,000 --> 00:39:15,160
Speaker 11: So I think like when you just see like football

669
00:39:15,200 --> 00:39:18,640
Speaker 11: fans making their own clothes, being crazy about football and

670
00:39:19,120 --> 00:39:21,880
Speaker 11: you know, like swearing and being so passionate. You know,

671
00:39:22,080 --> 00:39:25,160
Speaker 11: just seeing that for me it was very like inspiration

672
00:39:25,320 --> 00:39:28,799
Speaker 11: because you know, I was a kid and I was

673
00:39:29,760 --> 00:39:33,840
Speaker 11: like a creative child, you know, who likes ideas and

674
00:39:33,920 --> 00:39:37,000
Speaker 11: so that actually blew me away. You know, I remember

675
00:39:37,080 --> 00:39:40,560
Speaker 11: when I was five, I think it was the Horseman Cup.

676
00:39:41,360 --> 00:39:44,600
Speaker 11: We were behind the polls where my dad missed a

677
00:39:44,640 --> 00:39:48,759
Speaker 11: penalty and then like either achieved. Friends were mad and

678
00:39:48,960 --> 00:39:52,040
Speaker 11: they ended up like swearing at him, and my mom

679
00:39:52,200 --> 00:39:55,080
Speaker 11: was there, you know, and like she couldn't really deal

680
00:39:55,120 --> 00:39:57,520
Speaker 11: with it. But it was things like that for me

681
00:39:57,680 --> 00:40:00,839
Speaker 11: that like really inspired what I do.

682
00:40:01,160 --> 00:40:04,160
Speaker 3: Yeah, at what point though, do you look around the pitch,

683
00:40:04,239 --> 00:40:07,400
Speaker 3: seeing the supporters, seeing the passion and the flair that

684
00:40:07,480 --> 00:40:11,080
Speaker 3: South Africans approached football with. At what point there and

685
00:40:11,239 --> 00:40:13,680
Speaker 3: where do you then see a business opportunity?

686
00:40:17,560 --> 00:40:21,160
Speaker 11: So growing up, you know, I played football and you

687
00:40:21,160 --> 00:40:25,280
Speaker 11: know I love the game. And then in my teen years,

688
00:40:25,360 --> 00:40:29,360
Speaker 11: you know, I was in a creative collective called This Artist.

689
00:40:30,400 --> 00:40:33,520
Speaker 11: That's where we we were doing like a lot of

690
00:40:33,840 --> 00:40:38,640
Speaker 11: a lot of South African storytelling things. And then we

691
00:40:38,719 --> 00:40:43,239
Speaker 11: like extebuted in like London and places like that. So

692
00:40:44,360 --> 00:40:47,960
Speaker 11: and then as I grow older and I lost my

693
00:40:48,080 --> 00:40:52,480
Speaker 11: dad right the next year, like twenty fifteen, twenty sixteen,

694
00:40:53,520 --> 00:40:58,399
Speaker 11: I didn't really like the tea shirts my family did

695
00:40:58,480 --> 00:41:02,000
Speaker 11: they rest in Pe, you know, So I just wanted

696
00:41:02,040 --> 00:41:06,439
Speaker 11: to to celebrate him in a beautiful way, like how

697
00:41:06,480 --> 00:41:12,320
Speaker 11: people remember him, you know, with the Shakesea's confusing my players.

698
00:41:12,320 --> 00:41:14,839
Speaker 11: They look this way, he passes that way. So so

699
00:41:14,920 --> 00:41:17,600
Speaker 11: that that was the first T shirt that we designed,

700
00:41:17,600 --> 00:41:21,200
Speaker 11: you know, and that was like a turning point to

701
00:41:21,320 --> 00:41:24,319
Speaker 11: like what I'm doing, you know, just to also celebrate

702
00:41:25,160 --> 00:41:29,839
Speaker 11: him in a fashionable way, because I grew up as

703
00:41:29,880 --> 00:41:32,960
Speaker 11: a like him telling me that he's a clammable.

704
00:41:33,200 --> 00:41:34,719
Speaker 4: You need to dress.

705
00:41:34,480 --> 00:41:36,520
Speaker 11: Well, you need to look a certain way, you know,

706
00:41:36,680 --> 00:41:41,000
Speaker 11: because you're playing for this team. So so that also

707
00:41:41,160 --> 00:41:44,160
Speaker 11: it's things that like also inspired me to be who

708
00:41:44,440 --> 00:41:49,000
Speaker 11: I am today, you know, in terms of fashion, culture, football, stylire.

709
00:41:49,239 --> 00:41:52,600
Speaker 3: Yeah, just lastly on the on the topic of culture,

710
00:41:53,280 --> 00:41:57,920
Speaker 3: how have you managed to juggle maintaining that authenticity of

711
00:41:58,120 --> 00:42:01,800
Speaker 3: Gussie culture but still trying to appeal to a wider

712
00:42:01,840 --> 00:42:02,640
Speaker 3: market as well?

713
00:42:05,640 --> 00:42:09,400
Speaker 11: I think for me, because I'm I'm crazy about football,

714
00:42:09,520 --> 00:42:16,200
Speaker 11: I'm crazy about culture, I'm crazy about style and like

715
00:42:16,320 --> 00:42:17,280
Speaker 11: the storytelling.

716
00:42:17,400 --> 00:42:17,600
Speaker 5: You know.

717
00:42:18,760 --> 00:42:24,560
Speaker 11: Actually, my uncle, my late uncle, O Malam Tulani, he was.

718
00:42:24,880 --> 00:42:26,520
Speaker 4: He he for me.

719
00:42:26,640 --> 00:42:28,359
Speaker 11: He was the guy that used to tell me about

720
00:42:28,360 --> 00:42:35,000
Speaker 11: stuffies about JOHNSONO and Asanto laye, you know, and whenever

721
00:42:35,200 --> 00:42:38,759
Speaker 11: sometimes I design and I think about stuff, I just

722
00:42:38,920 --> 00:42:41,640
Speaker 11: go to that period, like how was it like during

723
00:42:42,080 --> 00:42:45,200
Speaker 11: the party where like things were so hard but people

724
00:42:46,000 --> 00:42:49,240
Speaker 11: enjoyed the football, you know, and how did they dress?

725
00:42:49,360 --> 00:42:53,600
Speaker 11: You know, like I'm a panzola you know, and the

726
00:42:53,680 --> 00:42:58,400
Speaker 11: footballers they like like dressing flamboyant. So those are the

727
00:42:58,400 --> 00:43:02,800
Speaker 11: things for me that like I've very interesting and also

728
00:43:02,960 --> 00:43:06,399
Speaker 11: like leading to to the eighties, nineties, the two thousands

729
00:43:06,880 --> 00:43:10,640
Speaker 11: with like nicknames and hairstyles, you know, like things like that.

730
00:43:11,360 --> 00:43:12,719
Speaker 4: It's part of our football.

731
00:43:12,800 --> 00:43:13,879
Speaker 3: So for me.

732
00:43:15,400 --> 00:43:19,960
Speaker 11: It comes naturally because it's it's something that I've lived

733
00:43:20,000 --> 00:43:24,080
Speaker 11: all my life, you know, So things come like not easy,

734
00:43:24,200 --> 00:43:27,440
Speaker 11: but they come because of as the memories that I

735
00:43:27,560 --> 00:43:30,520
Speaker 11: had with like all conversations that I have with people,

736
00:43:30,880 --> 00:43:34,799
Speaker 11: like I go to to to the stadium, so that's

737
00:43:34,840 --> 00:43:37,719
Speaker 11: where you know, I find inspiration and things like that.

738
00:43:37,719 --> 00:43:40,640
Speaker 3: As where are Gablo? Very briefly, whe can people find

739
00:43:40,640 --> 00:43:41,360
Speaker 3: your merchandise?

740
00:43:44,040 --> 00:43:49,320
Speaker 11: We have a website it's called Gasi Flavor ten dot com,

741
00:43:49,840 --> 00:43:53,880
Speaker 11: and then we have TikTok and we have Instagram.

742
00:43:54,040 --> 00:43:56,719
Speaker 3: It's called GA's the Flavor ten. RIGHTBLA, thank you so

743
00:43:56,800 --> 00:44:00,040
Speaker 3: much for your time this evening. Really do appreciate you

744
00:44:00,200 --> 00:44:03,879
Speaker 3: sharing some of what's inspired you over the years, from

745
00:44:03,880 --> 00:44:05,960
Speaker 3: as young as five years old when you watch your

746
00:44:06,040 --> 00:44:09,840
Speaker 3: dad on that football field. That's Gaviokojani, who is the

747
00:44:10,239 --> 00:44:13,600
Speaker 3: creative director and founder of Gussie Flavor. Ten at seven

748
00:44:13,640 --> 00:44:17,200
Speaker 3: o'clock e w N t in.

749
00:44:17,239 --> 00:44:21,480
Speaker 12: Tune and Independent for the latest visit e WN dot

750
00:44:21,520 --> 00:44:22,799
Speaker 12: ce or dot za or.

751
00:44:22,880 --> 00:44:28,920
Speaker 4: Download the EWN app. If you're going away.

752
00:44:28,880 --> 00:44:33,040
Speaker 1: Remember to take seven two and Kate's talk with you to.

753
00:44:33,160 --> 00:44:35,000
Speaker 2: Download the Prime Media Plus app.

754
00:44:35,080 --> 00:44:37,840
Speaker 3: Now six minutes after seven you're still on seven o

755
00:44:37,960 --> 00:44:40,399
Speaker 3: two and Cape Talk this evening. My name is Nago

756
00:44:40,480 --> 00:44:43,720
Speaker 3: Kanyem Dumbo in for Stephen Quotas for the rest of

757
00:44:43,800 --> 00:44:47,560
Speaker 3: the week. We of course are in the second hour

758
00:44:47,640 --> 00:44:50,640
Speaker 3: and the final hour of this show. If you've missed

759
00:44:50,640 --> 00:44:52,960
Speaker 3: any of the conversations that we had at the beginning

760
00:44:53,000 --> 00:44:55,239
Speaker 3: of the show, you will be able to find all

761
00:44:55,280 --> 00:44:58,839
Speaker 3: of them on the Prime Media Plus app or Primedia

762
00:44:58,920 --> 00:45:01,680
Speaker 3: plus dot com. We started the show off, of course,

763
00:45:01,760 --> 00:45:07,360
Speaker 3: speaking to Arthur Goldstack, the CEO of Worldwide Works, about

764
00:45:07,480 --> 00:45:11,799
Speaker 3: the state of is across the country. Just a breakdown

765
00:45:11,880 --> 00:45:15,640
Speaker 3: of the findings of that particular report where they reckon,

766
00:45:15,760 --> 00:45:18,560
Speaker 3: some of the challenges still lie, and where some of

767
00:45:18,600 --> 00:45:23,799
Speaker 3: the opportunities still are. We then spoke to Jordan Hurt,

768
00:45:23,840 --> 00:45:29,000
Speaker 3: who's the Chief Commercial Operator Officer rather at Sourcefinn about

769
00:45:29,000 --> 00:45:33,000
Speaker 3: Tender Central as one of the resources under source Finn,

770
00:45:33,600 --> 00:45:38,319
Speaker 3: you know, for smmes to find resources, funding resources, particularly

771
00:45:38,640 --> 00:45:43,680
Speaker 3: especially for those companies, the smaller businesses that are trying

772
00:45:43,800 --> 00:45:47,359
Speaker 3: to or are already trying to do business with the

773
00:45:47,400 --> 00:45:52,520
Speaker 3: state in terms of tenders. A very resourceful tool then

774
00:45:52,560 --> 00:45:56,920
Speaker 3: in terms of tracking some of the tenders, trying to

775
00:45:57,000 --> 00:46:00,160
Speaker 3: find them either by name or by you know, a

776
00:46:00,239 --> 00:46:04,640
Speaker 3: keyword transparent process. Perhaps I'd ask you the question about

777
00:46:04,680 --> 00:46:07,000
Speaker 3: whether or not you think it we're not, you know,

778
00:46:07,040 --> 00:46:10,360
Speaker 3: having a platform like that potentially addresses some of the

779
00:46:10,400 --> 00:46:13,960
Speaker 3: myths that we have around tenders and the tender system

780
00:46:14,120 --> 00:46:16,960
Speaker 3: and what we know about, you know, the tender system

781
00:46:16,960 --> 00:46:19,960
Speaker 3: in South Africa and how that often goes wrong. And

782
00:46:20,120 --> 00:46:23,360
Speaker 3: just now we ended off that a first hour speaking

783
00:46:23,400 --> 00:46:26,320
Speaker 3: to two small businesses, I thought it was quite important

784
00:46:26,320 --> 00:46:29,360
Speaker 3: for us to just touch base with some of the

785
00:46:29,400 --> 00:46:33,200
Speaker 3: people that experience all of these concepts that we speak

786
00:46:33,239 --> 00:46:36,800
Speaker 3: about quite often when we talk about the difficulty in

787
00:46:36,960 --> 00:46:41,040
Speaker 3: accessing funding, you know, what their experiences are, how they

788
00:46:41,040 --> 00:46:44,360
Speaker 3: set themselves apart from the rest. Of course, we started

789
00:46:44,360 --> 00:46:48,960
Speaker 3: that off with Surprise Manke who's the founder of Silver

790
00:46:49,120 --> 00:46:55,759
Speaker 3: Spoon Higher Event Higher. He spoke to us about, you know,

791
00:46:55,840 --> 00:46:59,560
Speaker 3: being in the hospitality industry and the sort of resources

792
00:46:59,600 --> 00:47:02,200
Speaker 3: that he reckons would be quite helpful as well for

793
00:47:02,440 --> 00:47:05,880
Speaker 3: other small businesses, and then ended off that hour with

794
00:47:05,960 --> 00:47:09,880
Speaker 3: Gabi Lookowani, who's the creative director and founder of Gussie

795
00:47:10,000 --> 00:47:15,080
Speaker 3: Flavor ten, who of course create apparels for There's there's

796
00:47:15,120 --> 00:47:18,839
Speaker 3: soccer soccer, soccer T shirt. I don't know if you've

797
00:47:18,840 --> 00:47:22,920
Speaker 3: seen them, soccer jerseys rather really really lovely ones. And

798
00:47:23,040 --> 00:47:25,040
Speaker 3: I think we ran out of time there, but there's

799
00:47:25,040 --> 00:47:27,960
Speaker 3: still so much to talk about, especially when it comes to,

800
00:47:29,040 --> 00:47:32,040
Speaker 3: you know, when when we bridge that conversation with Surprise

801
00:47:32,120 --> 00:47:34,960
Speaker 3: as well, when you set yourself apart from the rest,

802
00:47:35,000 --> 00:47:38,719
Speaker 3: what that actually looks like when the competitive you know,

803
00:47:38,880 --> 00:47:42,960
Speaker 3: nature of the business is cutthroat really and there are

804
00:47:43,600 --> 00:47:46,440
Speaker 3: plenty of other businesses in the same space that are

805
00:47:46,480 --> 00:47:49,480
Speaker 3: also trying to get their foot in the door. And

806
00:47:49,560 --> 00:47:55,200
Speaker 3: what the competition when it comes to you know, your

807
00:47:56,320 --> 00:47:59,000
Speaker 3: your your property, your your intellectual property. The world I'm

808
00:47:59,040 --> 00:48:03,160
Speaker 3: looking for is intellectual team. How you secure your intellectual

809
00:48:03,280 --> 00:48:07,000
Speaker 3: property and make sure that what is yours really belongs

810
00:48:07,000 --> 00:48:10,640
Speaker 3: to you and you're not being cheated out of your

811
00:48:10,680 --> 00:48:14,200
Speaker 3: intellectual property at the end of the day. Again, those

812
00:48:14,320 --> 00:48:18,360
Speaker 3: are all available on the Prime Media Plus app Orprimemedia

813
00:48:18,920 --> 00:48:22,719
Speaker 3: plus dot com.

814
00:48:21,239 --> 00:48:24,600
Speaker 5: Seven O two Talk Summer.

815
00:48:26,320 --> 00:48:30,200
Speaker 3: I want us to continue having the conversation around smmes

816
00:48:30,760 --> 00:48:33,879
Speaker 3: and perhaps trying to find a handy guide on how

817
00:48:33,920 --> 00:48:36,960
Speaker 3: some of the aspiring entrepreneurs in the country can get

818
00:48:37,000 --> 00:48:39,600
Speaker 3: into business and if you already are in business, how

819
00:48:39,640 --> 00:48:41,880
Speaker 3: you can make sure that your business is sustainable in

820
00:48:41,920 --> 00:48:45,640
Speaker 3: turning the profits and not just you know, getting by

821
00:48:46,600 --> 00:48:49,400
Speaker 3: and somewhere there in the middle that you're actually able

822
00:48:49,400 --> 00:48:52,080
Speaker 3: to contribute not just to the economy, but able to

823
00:48:52,200 --> 00:48:55,960
Speaker 3: create jobs in the process as well. And joining us

824
00:48:56,000 --> 00:48:59,560
Speaker 3: to perhaps try to find you some of those resources

825
00:48:59,600 --> 00:49:03,120
Speaker 3: bring them closer to home for you is Brendan Saunders,

826
00:49:03,160 --> 00:49:07,279
Speaker 3: who's a globally recognized business and executive coach who's been

827
00:49:07,360 --> 00:49:10,919
Speaker 3: kind enough to join us this evening to share some

828
00:49:11,320 --> 00:49:13,759
Speaker 3: of those resources. Brandan a very good evening to you,

829
00:49:13,800 --> 00:49:15,319
Speaker 3: Thank you so much. For joining us on seven oh

830
00:49:15,320 --> 00:49:15,960
Speaker 3: twin KP Talk.

831
00:49:17,640 --> 00:49:19,440
Speaker 13: My absolute pleasure, thanks for inviting me.

832
00:49:20,360 --> 00:49:23,759
Speaker 3: At the very beginning of the show, we spoke to

833
00:49:24,520 --> 00:49:29,320
Speaker 3: Arthur Goldstock, who mentioned perhaps the findings of a particular

834
00:49:29,360 --> 00:49:33,400
Speaker 3: report that he had done, commissioned by Shopwright, showed that

835
00:49:33,520 --> 00:49:36,960
Speaker 3: one of the very important thing things to consider when

836
00:49:37,000 --> 00:49:40,239
Speaker 3: you are getting into business and entrepreneurship is having the

837
00:49:40,360 --> 00:49:45,160
Speaker 3: right mindset? Is that really as important.

838
00:49:46,800 --> 00:49:47,640
Speaker 13: One percent?

839
00:49:48,520 --> 00:49:51,440
Speaker 10: I'll always liken leed to something that Henry Ford said

840
00:49:51,880 --> 00:49:54,600
Speaker 10: is that whether you think you can or you think

841
00:49:54,600 --> 00:49:55,360
Speaker 10: you can't.

842
00:49:55,520 --> 00:49:55,960
Speaker 4: Guess what.

843
00:49:57,400 --> 00:50:01,720
Speaker 14: Hundred percent corect. So getting into the process of thinking

844
00:50:01,719 --> 00:50:02,799
Speaker 14: that you can do it is.

845
00:50:02,760 --> 00:50:03,360
Speaker 13: The first step.

846
00:50:04,200 --> 00:50:06,919
Speaker 3: Yeah. And what does that look like trying to get

847
00:50:06,960 --> 00:50:10,080
Speaker 3: into the mindset? Is it just a conversation with yourself

848
00:50:10,840 --> 00:50:13,640
Speaker 3: about what And this is if you're still in the

849
00:50:13,719 --> 00:50:16,200
Speaker 3: very early ages of trying stages of trying to get

850
00:50:16,239 --> 00:50:18,879
Speaker 3: into business, do you have a conversation with yourself, sit

851
00:50:18,960 --> 00:50:22,640
Speaker 3: down and try to figure out where you are first?

852
00:50:23,560 --> 00:50:26,400
Speaker 3: How exactly do you get into the right mindset?

853
00:50:27,760 --> 00:50:28,400
Speaker 4: Yeah?

854
00:50:28,480 --> 00:50:34,040
Speaker 10: So, so often, you know, we lie to ourselves. We

855
00:50:34,320 --> 00:50:37,000
Speaker 10: you know, we've got external factors that tell us that

856
00:50:37,080 --> 00:50:39,200
Speaker 10: we can't do things that are not good enough and

857
00:50:39,239 --> 00:50:41,560
Speaker 10: all these kind of things, they're all come into play.

858
00:50:42,600 --> 00:50:46,759
Speaker 10: As soon as you get a proper mentor somebody that's

859
00:50:46,800 --> 00:50:49,000
Speaker 10: done it, somebody that can spot these kind of things,

860
00:50:49,680 --> 00:50:51,560
Speaker 10: things become a whole lot easier.

861
00:50:52,600 --> 00:50:54,880
Speaker 13: And then with it putting the right kind.

862
00:50:54,719 --> 00:50:59,480
Speaker 14: Of systems and processes in place, that makes love for

863
00:50:59,520 --> 00:51:01,200
Speaker 14: a business owners so much easier.

864
00:51:01,520 --> 00:51:04,239
Speaker 3: Yeah, I'll come back to getting the mentor, and I

865
00:51:04,280 --> 00:51:06,760
Speaker 3: think that's probably where you come in and you're able

866
00:51:06,840 --> 00:51:10,239
Speaker 3: to better help us find the right mentor for a

867
00:51:10,280 --> 00:51:13,400
Speaker 3: certain entrepreneur and the systems that need to go into

868
00:51:13,440 --> 00:51:17,360
Speaker 3: it when we look at the landscape. I mean, again

869
00:51:17,480 --> 00:51:19,759
Speaker 3: going back to that report that we had a look

870
00:51:19,760 --> 00:51:23,239
Speaker 3: at at the beginning of the show. What's your experience

871
00:51:23,480 --> 00:51:27,600
Speaker 3: being with small business owners? What does that look like

872
00:51:27,680 --> 00:51:30,319
Speaker 3: for you? When you're on the ground having the conversations

873
00:51:30,360 --> 00:51:33,120
Speaker 3: with the owners of smmes, what do they tell you?

874
00:51:33,680 --> 00:51:38,960
Speaker 10: Yeah, they don't know their numbers, and business is the

875
00:51:39,000 --> 00:51:42,400
Speaker 10: sport of numbers, and if you're entering a sport and

876
00:51:42,440 --> 00:51:45,040
Speaker 10: you don't have the right year with you, you're not

877
00:51:45,080 --> 00:51:48,040
Speaker 10: going to be able to plan a world class field

878
00:51:48,280 --> 00:51:49,560
Speaker 10: like what businesses.

879
00:51:50,880 --> 00:51:53,320
Speaker 3: And getting to a point where you do know your numbers.

880
00:51:55,480 --> 00:51:58,680
Speaker 10: So getting to the point of knowing your numbers, it's

881
00:51:58,719 --> 00:52:01,840
Speaker 10: actually quite a few easy formulas to put in place

882
00:52:02,920 --> 00:52:07,279
Speaker 10: around understanding where we add what our clients look like,

883
00:52:08,280 --> 00:52:10,439
Speaker 10: what kind of money we need to make it every month,

884
00:52:10,680 --> 00:52:15,400
Speaker 10: et cetera. So what we do with action coaches we

885
00:52:15,440 --> 00:52:17,719
Speaker 10: have a little formula that we use which we call

886
00:52:17,800 --> 00:52:23,440
Speaker 10: the Five Ways, which is all around understanding.

887
00:52:23,239 --> 00:52:26,320
Speaker 13: Where you know what leads you have, where your leads.

888
00:52:26,160 --> 00:52:31,600
Speaker 10: Are coming from, then understanding what you've got them, how

889
00:52:31,640 --> 00:52:35,680
Speaker 10: many times you're converting people that are talking to you

890
00:52:35,880 --> 00:52:36,640
Speaker 10: into clients.

891
00:52:37,360 --> 00:52:39,640
Speaker 13: Then understanding how much.

892
00:52:41,040 --> 00:52:42,759
Speaker 10: You know, how many times a month or a week

893
00:52:42,880 --> 00:52:45,840
Speaker 10: or a day that they're buying from you, understanding the

894
00:52:46,600 --> 00:52:53,319
Speaker 10: average invoice amount, and then understanding your margins not markups, margins.

895
00:52:54,920 --> 00:52:58,239
Speaker 3: Yeah, and before you get to the numbers, how important

896
00:52:58,520 --> 00:53:01,319
Speaker 3: is it to win You are at least writing up

897
00:53:01,360 --> 00:53:03,880
Speaker 3: a business plan for example, or you are trying to

898
00:53:03,920 --> 00:53:06,719
Speaker 3: figure out whether your business is viable or not for

899
00:53:06,800 --> 00:53:10,719
Speaker 3: one that's at least already up and running, how important

900
00:53:10,960 --> 00:53:15,640
Speaker 3: is it to sit down and first identify a business idea,

901
00:53:16,160 --> 00:53:18,400
Speaker 3: one that you think may or may not work, And

902
00:53:18,480 --> 00:53:21,160
Speaker 3: how do you then go about putting that on paper

903
00:53:21,560 --> 00:53:24,719
Speaker 3: before you even get to you know, switching the lights on.

904
00:53:26,440 --> 00:53:26,640
Speaker 4: Yeah.

905
00:53:27,120 --> 00:53:31,040
Speaker 10: So well, so often I've asked to business owners and

906
00:53:31,160 --> 00:53:34,759
Speaker 10: that discovered a gap in the market. And when we

907
00:53:34,840 --> 00:53:37,920
Speaker 10: start looking at feasibilities and the largs, we found that

908
00:53:38,040 --> 00:53:44,200
Speaker 10: there's actually no market for that gap, so there isn't

909
00:53:44,280 --> 00:53:45,320
Speaker 10: enough money to run in it.

910
00:53:48,000 --> 00:53:50,960
Speaker 3: Yeah, and the feasibility study, what would that look like?

911
00:53:51,080 --> 00:53:53,239
Speaker 3: Is that something that I'm able to do on my own?

912
00:53:53,280 --> 00:53:55,560
Speaker 3: If I am sitting at home and I think I've

913
00:53:55,640 --> 00:53:58,800
Speaker 3: identified a gap in the market, and I think perhaps

914
00:53:58,920 --> 00:54:02,880
Speaker 3: we're short, and I don't know, I'll make a really

915
00:54:03,280 --> 00:54:06,560
Speaker 3: basic example, maybe looking at the small business owners that

916
00:54:06,600 --> 00:54:09,680
Speaker 3: we spoke to in that previous hour, I've decided I

917
00:54:09,719 --> 00:54:12,359
Speaker 3: want to go into the hospitality space. In my mind

918
00:54:12,440 --> 00:54:14,280
Speaker 3: that it looks like they're still a gap in the market.

919
00:54:14,680 --> 00:54:18,240
Speaker 3: How do I then go about doing the feasibility study?

920
00:54:18,280 --> 00:54:19,479
Speaker 3: I suppose on my own?

921
00:54:21,160 --> 00:54:22,120
Speaker 13: Okay kind of persent.

922
00:54:22,200 --> 00:54:23,640
Speaker 15: So, yeah, there is a couple of things that you

923
00:54:23,640 --> 00:54:26,439
Speaker 15: would do. I'd like to call it the sixth step.

924
00:54:26,680 --> 00:54:30,680
Speaker 10: Action coach do that quite well with all of our clients.

925
00:54:30,960 --> 00:54:34,160
Speaker 10: So we started mastering and understanding the basics.

926
00:54:34,560 --> 00:54:36,000
Speaker 13: So we want to.

927
00:54:35,840 --> 00:54:39,560
Speaker 10: Understand where this business owner wants to take their business,

928
00:54:39,920 --> 00:54:41,960
Speaker 10: so we call it destination mastering.

929
00:54:42,440 --> 00:54:44,520
Speaker 13: What do they want, what is their vision?

930
00:54:45,239 --> 00:54:47,799
Speaker 10: What goals do they want to put in place, what

931
00:54:47,840 --> 00:54:49,040
Speaker 10: goals do they need to achieve?

932
00:54:49,120 --> 00:54:51,920
Speaker 13: How much money do they need to make? And why

933
00:54:52,000 --> 00:54:52,840
Speaker 13: why do they want that?

934
00:54:53,280 --> 00:54:57,760
Speaker 15: So if you can answer those first few three questions,

935
00:54:57,800 --> 00:55:00,000
Speaker 15: the next thing that we look at is money masks,

936
00:55:00,680 --> 00:55:02,680
Speaker 15: so understanding.

937
00:55:03,719 --> 00:55:06,000
Speaker 13: What our break even is, how much profit we want

938
00:55:06,040 --> 00:55:06,319
Speaker 13: to make?

939
00:55:07,160 --> 00:55:11,640
Speaker 10: How are we going to report our numbers to our investors?

940
00:55:11,920 --> 00:55:13,799
Speaker 13: You know, you've had a couple of investors on the show.

941
00:55:13,880 --> 00:55:15,759
Speaker 10: They want to know that they're going to get their

942
00:55:15,760 --> 00:55:20,080
Speaker 10: money back. We've got to then look for that, put KPIs.

943
00:55:19,640 --> 00:55:20,880
Speaker 13: And the likes in place.

944
00:55:21,400 --> 00:55:23,120
Speaker 10: So if we can master where we want to go

945
00:55:23,440 --> 00:55:28,520
Speaker 10: this nation mystery and understand the money mastery, things start

946
00:55:28,560 --> 00:55:31,919
Speaker 10: becoming a whole lot easier. So from there we start

947
00:55:32,000 --> 00:55:34,640
Speaker 10: looking at time mastery. So we start looking at time

948
00:55:34,680 --> 00:55:39,240
Speaker 10: for self. So often business owners leave their corporate business

949
00:55:39,880 --> 00:55:43,160
Speaker 10: or their corporate position because they want more time in

950
00:55:43,200 --> 00:55:48,719
Speaker 10: their life, and when we get into.

951
00:55:47,239 --> 00:55:49,560
Speaker 13: Running our own business, we find that's actually not the case.

952
00:55:49,600 --> 00:55:52,040
Speaker 10: We start having less and less time with our family

953
00:55:52,160 --> 00:55:54,560
Speaker 10: because our business starts taking more more time.

954
00:55:55,239 --> 00:55:56,960
Speaker 13: So what we've got to have a look at is.

955
00:55:56,920 --> 00:55:59,920
Speaker 10: Having a look at self mastery, having a look at

956
00:56:00,120 --> 00:56:03,360
Speaker 10: planning a thing that we like to call your.

957
00:56:04,719 --> 00:56:06,800
Speaker 13: Your time block study, where you spend your.

958
00:56:06,640 --> 00:56:09,360
Speaker 10: Time, what are your buildable hours, how many hours in

959
00:56:09,360 --> 00:56:10,719
Speaker 10: a day can we sell, etc.

960
00:56:11,560 --> 00:56:14,799
Speaker 13: And then learning how to delegate so even if we're

961
00:56:14,840 --> 00:56:17,600
Speaker 13: a one person business, we can still delegate our time

962
00:56:17,680 --> 00:56:18,480
Speaker 13: to different people.

963
00:56:19,480 --> 00:56:23,319
Speaker 10: The accountents who's better at accountancy than the business owner

964
00:56:23,440 --> 00:56:24,759
Speaker 10: is because they have the talent.

965
00:56:24,520 --> 00:56:25,960
Speaker 13: In their business as an example.

966
00:56:26,760 --> 00:56:29,720
Speaker 10: And then the last thing in master is to understand

967
00:56:30,000 --> 00:56:32,920
Speaker 10: what quality of service do we want to offer, how

968
00:56:32,960 --> 00:56:34,880
Speaker 10: do we supply, how do we make it easier for

969
00:56:34,920 --> 00:56:35,640
Speaker 10: our clients.

970
00:56:35,400 --> 00:56:38,359
Speaker 15: A far from us, you know, the all those things,

971
00:56:38,360 --> 00:56:40,200
Speaker 15: So we've got to master those foo basics.

972
00:56:40,840 --> 00:56:43,719
Speaker 10: From that, then we've got to understand how we're going

973
00:56:43,760 --> 00:56:45,759
Speaker 10: to sell to people and how much we need to

974
00:56:45,760 --> 00:56:46,520
Speaker 10: sell to people.

975
00:56:48,800 --> 00:56:52,960
Speaker 3: Yeah, that all sounds quite complicated to be able to

976
00:56:53,000 --> 00:56:56,359
Speaker 3: do on my own, particularly when you're looking at I mean,

977
00:56:56,400 --> 00:57:00,600
Speaker 3: I suppose trying to figure out your destination. Maybe part

978
00:57:00,600 --> 00:57:03,600
Speaker 3: of what may be easier time mastery and self mastery.

979
00:57:03,600 --> 00:57:06,640
Speaker 3: And I say that with no experience in being a

980
00:57:06,640 --> 00:57:10,280
Speaker 3: business owner myself. But when you speak of again going

981
00:57:10,320 --> 00:57:13,719
Speaker 3: back to money mastering, right, trying to figure out an

982
00:57:13,800 --> 00:57:17,120
Speaker 3: understanding your break even when you're able to make profit,

983
00:57:17,560 --> 00:57:21,000
Speaker 3: speaking to investors and appealing to them and those KPIs,

984
00:57:21,840 --> 00:57:25,640
Speaker 3: what's the how do I, as you know, somebody who's

985
00:57:25,680 --> 00:57:29,400
Speaker 3: only just coming into the space, best positioned to understand

986
00:57:29,480 --> 00:57:32,080
Speaker 3: these What are the resources that best teach me what

987
00:57:32,120 --> 00:57:36,520
Speaker 3: break even is versus what profit is? Who the right

988
00:57:36,600 --> 00:57:39,520
Speaker 3: investors are, what type of business even that I want

989
00:57:39,640 --> 00:57:42,680
Speaker 3: to go to? Is this where the coaches then come in?

990
00:57:42,760 --> 00:57:44,080
Speaker 3: Or can I pull this off on our own?

991
00:57:45,960 --> 00:57:49,320
Speaker 13: Yeah? So that is where the coaches would come in.

992
00:57:50,440 --> 00:57:53,240
Speaker 16: So with Action Coach, we've got I think called Action

993
00:57:53,360 --> 00:57:58,320
Speaker 16: Club and the Business master Mastery a charademy that I

994
00:57:58,480 --> 00:58:01,200
Speaker 16: run with four of my colleagues where we.

995
00:58:01,200 --> 00:58:05,600
Speaker 10: Go through the fundamentals of owning, running and understanding what

996
00:58:05,680 --> 00:58:08,680
Speaker 10: you actually want in a business. So it's a thirteen

997
00:58:08,720 --> 00:58:12,600
Speaker 10: month program that we run two times a month and

998
00:58:12,640 --> 00:58:18,120
Speaker 10: it allows business owners, so small businesses, micro businesses, to

999
00:58:18,160 --> 00:58:22,200
Speaker 10: engage with other business owners, engage with at least two

1000
00:58:22,280 --> 00:58:25,880
Speaker 10: coaches and figure out what they need in their business,

1001
00:58:26,240 --> 00:58:27,200
Speaker 10: how they're going to do it.

1002
00:58:27,720 --> 00:58:30,520
Speaker 13: We give them all the tools and the know how

1003
00:58:30,960 --> 00:58:33,400
Speaker 13: to run a very very successful business.

1004
00:58:33,760 --> 00:58:36,240
Speaker 3: Yeah, and for someone who's only just coming in, does

1005
00:58:36,280 --> 00:58:42,080
Speaker 3: that include if they were to approach the business mentors

1006
00:58:42,080 --> 00:58:47,680
Speaker 3: and you know, your organization for example, apologies will then

1007
00:58:47,680 --> 00:58:51,880
Speaker 3: include trying to figure out things like registration, the issue

1008
00:58:52,120 --> 00:58:55,520
Speaker 3: of tax and compliance. The paperwork really is that part

1009
00:58:55,520 --> 00:58:56,360
Speaker 3: of that process.

1010
00:58:58,080 --> 00:59:01,439
Speaker 13: So that's not what Action Coach does. But we work

1011
00:59:01,480 --> 00:59:04,920
Speaker 13: with those kind of people the time, and we pay then.

1012
00:59:04,880 --> 00:59:08,880
Speaker 10: The best people for you know, accountants to suit that

1013
00:59:09,200 --> 00:59:14,080
Speaker 10: individual and their business, or the best registration.

1014
00:59:13,640 --> 00:59:18,560
Speaker 14: Company, et cetera to get it done for business owners.

1015
00:59:18,840 --> 00:59:21,400
Speaker 3: Yeah, and an Action club speak to me a bit

1016
00:59:21,440 --> 00:59:24,400
Speaker 3: more about what that thirteen month program would look like

1017
00:59:24,480 --> 00:59:26,480
Speaker 3: on a step to step by step basis.

1018
00:59:28,080 --> 00:59:31,080
Speaker 14: Sure, So it follows some of those steps, those mastery

1019
00:59:31,120 --> 00:59:34,200
Speaker 14: steps that I spoke about earlier to understand what the

1020
00:59:34,400 --> 00:59:35,760
Speaker 14: what the business owner.

1021
00:59:35,880 --> 00:59:40,280
Speaker 13: Would like for themselves and for their business. We look

1022
00:59:40,480 --> 00:59:42,600
Speaker 13: at marketing, we.

1023
00:59:42,440 --> 00:59:46,200
Speaker 10: Look at understanding those fiveways that I spoke earlier.

1024
00:59:47,600 --> 00:59:50,680
Speaker 13: Once you get to understand and it's actually not that complicated.

1025
00:59:51,840 --> 00:59:57,560
Speaker 10: So we go with sales marketing, building a team, understanding

1026
00:59:57,840 --> 01:00:03,120
Speaker 10: systems within the business, and standing investment and relux.

1027
01:00:03,400 --> 01:00:06,360
Speaker 13: So it's a full service thirteen months.

1028
01:00:06,640 --> 01:00:10,280
Speaker 10: We use your business as or even your startup business

1029
01:00:10,600 --> 01:00:11,480
Speaker 10: as the example.

1030
01:00:12,040 --> 01:00:13,320
Speaker 13: So every month.

1031
01:00:13,200 --> 01:00:18,320
Speaker 17: We go through a knowledge sad and two weeks oatter

1032
01:00:18,360 --> 01:00:21,920
Speaker 17: we come back and we do a homework understanding homework

1033
01:00:21,920 --> 01:00:25,080
Speaker 17: discussion with a couple of other business owners, so you

1034
01:00:25,160 --> 01:00:28,520
Speaker 17: get to understand what everybody's going through with that subject.

1035
01:00:30,800 --> 01:00:35,760
Speaker 10: In fact, we've got a lady that has won your

1036
01:00:35,840 --> 01:00:37,480
Speaker 10: seven or two Business of the Year.

1037
01:00:39,680 --> 01:00:40,800
Speaker 13: With a biscuit.

1038
01:00:40,440 --> 01:00:44,720
Speaker 10: Company who has gone through this actually club with us,

1039
01:00:45,400 --> 01:00:53,400
Speaker 10: and so yeah, Reliney Choke has gone through this program

1040
01:00:53,760 --> 01:00:57,160
Speaker 10: and has really really made a fantastic business just.

1041
01:00:57,240 --> 01:00:58,720
Speaker 4: Using this program.

1042
01:00:59,440 --> 01:01:01,760
Speaker 3: What are some of the other success stories that you have?

1043
01:01:03,520 --> 01:01:06,920
Speaker 13: Sure, So, I've got a furniture business.

1044
01:01:07,440 --> 01:01:12,000
Speaker 10: So when they started with me to two amazing people

1045
01:01:12,040 --> 01:01:18,920
Speaker 10: that own and run their business, they started as doing

1046
01:01:19,120 --> 01:01:25,160
Speaker 10: bespoke furniture. They've gone through a whole phase of a

1047
01:01:25,280 --> 01:01:30,040
Speaker 10: word that we like to use called the perturbation where

1048
01:01:30,080 --> 01:01:35,160
Speaker 10: they decided that they would rather install kitchens. So they've

1049
01:01:35,160 --> 01:01:38,439
Speaker 10: had one hundred percent increase in business in their business

1050
01:01:39,480 --> 01:01:41,760
Speaker 10: already twice, you're looking at you at a third time

1051
01:01:43,120 --> 01:01:46,600
Speaker 10: from this program that now also moved to one to

1052
01:01:46,640 --> 01:01:51,280
Speaker 10: one coaching. So that's one hundred percent growth. I've had

1053
01:01:51,360 --> 01:01:57,160
Speaker 10: a scientific company. Sure it's really from small one person

1054
01:01:57,240 --> 01:02:00,600
Speaker 10: businesses or they're up to really big business. Is this

1055
01:02:00,720 --> 01:02:04,040
Speaker 10: program really really works? Actually courts brilliant?

1056
01:02:04,360 --> 01:02:09,040
Speaker 3: Yeah, Anahane in on the issue of many mastery, because

1057
01:02:09,080 --> 01:02:11,560
Speaker 3: you said that's one of the very big mistakes that

1058
01:02:11,600 --> 01:02:15,960
Speaker 3: a lot of small, medium and micro enterprises make, especially

1059
01:02:15,960 --> 01:02:19,040
Speaker 3: when they're start first starting out. The report that we

1060
01:02:19,040 --> 01:02:21,760
Speaker 3: were talking about earlier that was commissioned by the Shopwright

1061
01:02:21,840 --> 01:02:25,360
Speaker 3: Group and compiled by Arthur Goldstock also spoke about how

1062
01:02:26,160 --> 01:02:30,720
Speaker 3: the smaller businesses often rely on more manual systems, so

1063
01:02:30,760 --> 01:02:34,640
Speaker 3: they're having to do their finances themselves versus the medium

1064
01:02:34,760 --> 01:02:39,760
Speaker 3: enterprises that perhaps have better systems, you know, the accounting

1065
01:02:39,800 --> 01:02:44,200
Speaker 3: systems in place. Does that actually make a difference. Would

1066
01:02:44,240 --> 01:02:47,440
Speaker 3: you recommend those or are you able to sort of

1067
01:02:47,680 --> 01:02:52,440
Speaker 3: through your program perhaps build up the resources manually that

1068
01:02:52,520 --> 01:02:55,040
Speaker 3: you're able to pull it off even if you don't

1069
01:02:55,080 --> 01:03:01,040
Speaker 3: have access to your accounting systems for example, So that.

1070
01:03:01,120 --> 01:03:03,040
Speaker 18: Five way system and I'm going to keep that back

1071
01:03:03,040 --> 01:03:04,280
Speaker 18: to it because it is so good.

1072
01:03:05,200 --> 01:03:07,280
Speaker 10: It is the start of getting to know your numbers.

1073
01:03:07,680 --> 01:03:09,240
Speaker 10: And you don't need a fancy computer.

1074
01:03:09,440 --> 01:03:12,880
Speaker 15: You need a calculator and a little bit of understanding

1075
01:03:12,880 --> 01:03:14,520
Speaker 15: of how the system works.

1076
01:03:14,880 --> 01:03:17,280
Speaker 10: And then the piece of payback and you can work

1077
01:03:17,320 --> 01:03:21,880
Speaker 10: out your company's numbers from there. So we can start

1078
01:03:21,960 --> 01:03:26,520
Speaker 10: small like that. We even use the fiveway system for

1079
01:03:26,960 --> 01:03:31,720
Speaker 10: very large businesses. So from small to very big, you

1080
01:03:31,840 --> 01:03:35,000
Speaker 10: don't need the fancy you don't need the fancy equipment

1081
01:03:35,040 --> 01:03:37,880
Speaker 10: in the very beginning, You just need a basic understanding.

1082
01:03:38,200 --> 01:03:38,400
Speaker 7: Yeah.

1083
01:03:38,760 --> 01:03:41,400
Speaker 3: Well, also often told that it takes at least three

1084
01:03:41,520 --> 01:03:44,880
Speaker 3: years or so give or take for a business, you

1085
01:03:44,960 --> 01:03:47,880
Speaker 3: know that's just starting out to turn its first profit

1086
01:03:47,960 --> 01:03:51,840
Speaker 3: and for it to start being sustainable. When you look

1087
01:03:51,960 --> 01:03:54,760
Speaker 3: at some of the numbers for some of the businesses

1088
01:03:54,800 --> 01:03:58,080
Speaker 3: that you have worked with over the years, at what

1089
01:03:58,320 --> 01:04:01,880
Speaker 3: point do you reckon you really need to be worried

1090
01:04:01,960 --> 01:04:04,920
Speaker 3: as a small business when you realize your business after

1091
01:04:05,000 --> 01:04:08,840
Speaker 3: those years of inception and your infancy years, I suppose

1092
01:04:08,880 --> 01:04:11,000
Speaker 3: we can call them, at what points do you start

1093
01:04:11,000 --> 01:04:13,480
Speaker 3: getting worried when you look at your finances and you think, well,

1094
01:04:13,520 --> 01:04:16,000
Speaker 3: I'm not breaking even nor am I making a profit.

1095
01:04:16,040 --> 01:04:20,280
Speaker 3: Here in fact, I'm regressing when do you worry and

1096
01:04:20,400 --> 01:04:23,720
Speaker 3: what helped you then you know, reach out for at

1097
01:04:23,720 --> 01:04:24,520
Speaker 3: that point.

1098
01:04:26,320 --> 01:04:28,439
Speaker 18: The biggest problem I'm actually going to turin your question

1099
01:04:28,560 --> 01:04:31,920
Speaker 18: around a partifical mind. The biggest problem at the faced

1100
01:04:32,000 --> 01:04:34,959
Speaker 18: is that when businesses come to us when it's too late,

1101
01:04:36,280 --> 01:04:41,080
Speaker 18: and you know, there's no golden tickets to a business success.

1102
01:04:41,360 --> 01:04:46,040
Speaker 18: There's no golden ticket to business coaching, there's no golden

1103
01:04:46,080 --> 01:04:48,320
Speaker 18: ticket to anything that's worked well.

1104
01:04:49,080 --> 01:04:51,600
Speaker 13: So yes, while we can turn.

1105
01:04:51,640 --> 01:04:57,760
Speaker 10: A business around in nine months to.

1106
01:04:56,200 --> 01:05:01,320
Speaker 14: Just over a year, most businesses stay with us a

1107
01:05:01,440 --> 01:05:05,520
Speaker 14: lifetime because we keep building and growing on their business.

1108
01:05:06,040 --> 01:05:09,640
Speaker 10: So to answer your question directly is when there's zero profits,

1109
01:05:11,480 --> 01:05:14,600
Speaker 10: I would I would already start panicking on month one.

1110
01:05:16,200 --> 01:05:18,840
Speaker 10: You know, business owners only want to look at their

1111
01:05:19,240 --> 01:05:20,960
Speaker 10: numbers at the end of the month.

1112
01:05:21,360 --> 01:05:22,360
Speaker 13: And that's way too late.

1113
01:05:22,920 --> 01:05:27,600
Speaker 10: You should be looking at your numbers minimum weekly, if

1114
01:05:27,640 --> 01:05:31,040
Speaker 10: not daily. And that five Ways formula that we use

1115
01:05:31,120 --> 01:05:33,000
Speaker 10: and can you hear me talk about it a lot

1116
01:05:33,200 --> 01:05:36,560
Speaker 10: because it's so good. The five Ways formula is something

1117
01:05:36,600 --> 01:05:38,960
Speaker 10: that you should do in your business every single day,

1118
01:05:39,440 --> 01:05:42,200
Speaker 10: and everybody in your team should be should know about

1119
01:05:42,200 --> 01:05:45,840
Speaker 10: it including you know, from your sales guys, to your

1120
01:05:45,920 --> 01:05:49,240
Speaker 10: to your workshop managers, to the business owners, et cetera.

1121
01:05:49,960 --> 01:05:52,840
Speaker 10: They need to know and talk about your fiveways numbers,

1122
01:05:53,360 --> 01:05:56,120
Speaker 10: how were getting client set? What what do our break

1123
01:05:56,160 --> 01:05:58,400
Speaker 10: evenings look like? What is our profit look like? What

1124
01:05:58,440 --> 01:06:02,680
Speaker 10: are we doing each week? No, I can I ask

1125
01:06:02,720 --> 01:06:10,040
Speaker 10: you a question? What does what does a a folks

1126
01:06:10,040 --> 01:06:14,360
Speaker 10: walking golf and an audit t T having common.

1127
01:06:16,000 --> 01:06:16,800
Speaker 3: Customers?

1128
01:06:18,440 --> 01:06:20,280
Speaker 13: Mm hmm, yeah, so they have it.

1129
01:06:20,400 --> 01:06:24,120
Speaker 10: They have a chassis, and in business, we have a

1130
01:06:24,600 --> 01:06:26,760
Speaker 10: you know, the the chass is the same any business

1131
01:06:26,760 --> 01:06:27,480
Speaker 10: we have the same thing.

1132
01:06:27,480 --> 01:06:31,120
Speaker 13: We have a business chess. However, the businesses are built

1133
01:06:31,240 --> 01:06:31,760
Speaker 13: for that.

1134
01:06:31,920 --> 01:06:39,160
Speaker 15: Different businesses needs environment, business owners, uh, country, et cetera.

1135
01:06:39,400 --> 01:06:44,160
Speaker 10: But it's built to on a standard chassis, and that's

1136
01:06:44,160 --> 01:06:45,760
Speaker 10: standard chassis of a business.

1137
01:06:45,960 --> 01:06:48,680
Speaker 13: Business model is this five way system.

1138
01:06:49,120 --> 01:06:51,960
Speaker 14: If you can get that right in the business, you're

1139
01:06:51,960 --> 01:06:56,000
Speaker 14: gonna make You're gonna make a real good business for.

1140
01:06:56,000 --> 01:07:00,760
Speaker 13: Yourself and create that that Yeah, that'd likely you've always wanted.

1141
01:07:01,840 --> 01:07:04,320
Speaker 3: Just as we end off, what would you say to

1142
01:07:04,360 --> 01:07:08,000
Speaker 3: someone who is hoping to start a business this year

1143
01:07:08,200 --> 01:07:11,680
Speaker 3: or trying to finally turn a profit in their business

1144
01:07:12,080 --> 01:07:14,880
Speaker 3: and make it look a lot better. What would you

1145
01:07:14,920 --> 01:07:18,160
Speaker 3: say to them, and you know, perhaps them reaching out

1146
01:07:18,280 --> 01:07:20,840
Speaker 3: to action coach, what do they need to do.

1147
01:07:23,360 --> 01:07:25,520
Speaker 10: Find the money for a coach, because it's the best

1148
01:07:25,520 --> 01:07:29,640
Speaker 10: way that you're going to make the profit the quickest.

1149
01:07:30,760 --> 01:07:33,040
Speaker 13: The other thing is getting in and understand and know

1150
01:07:33,120 --> 01:07:38,400
Speaker 13: your numbers. If you know, business is the sport of numbers.

1151
01:07:40,120 --> 01:07:44,040
Speaker 3: As simple as that. Brendan, thank you very much. Yeah,

1152
01:07:44,200 --> 01:07:46,160
Speaker 3: thank you so much for joining us. Apologies for cutting

1153
01:07:46,200 --> 01:07:48,160
Speaker 3: you off there, Thank you so much for joining us

1154
01:07:48,200 --> 01:07:51,360
Speaker 3: this evening. That's Brendan Saunders, who is a globally recognized

1155
01:07:51,400 --> 01:07:55,080
Speaker 3: business and executive coach, speaking to us about some of

1156
01:07:55,080 --> 01:07:57,080
Speaker 3: the things that you need to look at if you

1157
01:07:57,160 --> 01:08:00,120
Speaker 3: are thinking of getting into business or you really we

1158
01:08:00,160 --> 01:08:03,320
Speaker 3: are into you know you've already established a business, but

1159
01:08:03,400 --> 01:08:06,040
Speaker 3: trying to figure out where you are going wrong and

1160
01:08:06,080 --> 01:08:08,280
Speaker 3: what you still need to do to figure out where

1161
01:08:08,280 --> 01:08:12,840
Speaker 3: the opportunities are in terms of that business. Six steps

1162
01:08:13,160 --> 01:08:17,040
Speaker 3: looking at your destination, where are you going with your business?

1163
01:08:17,080 --> 01:08:21,080
Speaker 3: Money mastering, time, mastery, self mastery, and then the quality

1164
01:08:21,160 --> 01:08:24,640
Speaker 3: of the service that you're bringing to your client. A

1165
01:08:24,720 --> 01:08:27,000
Speaker 3: very big thank you to Brendan. Again, you're on seven

1166
01:08:27,040 --> 01:08:28,680
Speaker 3: oh two and Cape Talk.

1167
01:08:29,000 --> 01:08:33,400
Speaker 1: Celebrating summer on seven oh two and Cape Talk.

1168
01:08:33,600 --> 01:08:36,080
Speaker 3: Twenty five minutes to go to the top of the hour.

1169
01:08:36,360 --> 01:08:39,719
Speaker 3: How fast to hours goes? You're of course on seven

1170
01:08:39,760 --> 01:08:42,559
Speaker 3: oh two and Cape Talk. My name is Nobu Kyem Dumbo.

1171
01:08:42,920 --> 01:08:47,120
Speaker 3: Still in forced, Stephen Lochurtez. We have about a day

1172
01:08:47,160 --> 01:08:49,880
Speaker 3: and a half more to go. That's including tomorrow. We

1173
01:08:49,920 --> 01:08:52,400
Speaker 3: will still be here bringing you some of those very

1174
01:08:52,400 --> 01:08:57,559
Speaker 3: important conversations. Unfortunately, the radio is always on twenty four

1175
01:08:57,600 --> 01:09:00,840
Speaker 3: to seven, which means we are here with you as well.

1176
01:09:00,880 --> 01:09:03,360
Speaker 3: Have you figured out I asked earlier at the start

1177
01:09:03,439 --> 01:09:05,920
Speaker 3: of the show, whether you figured out where it is

1178
01:09:05,920 --> 01:09:09,280
Speaker 3: that you'll be tomorrow, if you've started putting together your

1179
01:09:09,320 --> 01:09:13,360
Speaker 3: plans for tomorrow outside of being here. I actually still

1180
01:09:13,439 --> 01:09:18,080
Speaker 3: have no idea where I'm going to be tomorrow. I

1181
01:09:18,600 --> 01:09:20,639
Speaker 3: and that's I think the first time that I'm ever

1182
01:09:20,760 --> 01:09:23,479
Speaker 3: just thinking I'm going to wing it. I don't think

1183
01:09:23,479 --> 01:09:26,519
Speaker 3: I can afford to just wing it, preferably not so

1184
01:09:26,720 --> 01:09:30,559
Speaker 3: between now and tomorrow when we speak again, I need

1185
01:09:30,600 --> 01:09:33,120
Speaker 3: to have figured out where to be. If you do

1186
01:09:33,240 --> 01:09:36,680
Speaker 3: have any suggestions, please feel free to let me know.

1187
01:09:37,200 --> 01:09:40,439
Speaker 3: I know earlier on on the Breakfast Show, Ray White

1188
01:09:40,920 --> 01:09:44,519
Speaker 3: had just a short feature speaking to I think it

1189
01:09:44,560 --> 01:09:49,160
Speaker 3: was the twin Map Mooya about how the city really

1190
01:09:49,200 --> 01:09:53,320
Speaker 3: is going to be celebrating with its residents. I don't

1191
01:09:53,360 --> 01:09:55,680
Speaker 3: know if we have something similar in Joeburg. If you

1192
01:09:55,800 --> 01:09:59,839
Speaker 3: know of something probably that I can go home at midnight,

1193
01:10:00,160 --> 01:10:03,280
Speaker 3: So because you know I would actually starting to go

1194
01:10:03,400 --> 01:10:07,439
Speaker 3: home at midnight, Please share your thoughts on where to be,

1195
01:10:08,000 --> 01:10:11,720
Speaker 3: share your plans, what what what the city you know

1196
01:10:11,920 --> 01:10:14,920
Speaker 3: has to offer on a day like tomorrow, Oh seven

1197
01:10:15,000 --> 01:10:18,800
Speaker 3: two seven oh two one seven two? You can send

1198
01:10:18,880 --> 01:10:22,599
Speaker 3: us what's a text there or a voice note just

1199
01:10:22,760 --> 01:10:25,280
Speaker 3: setting out your plans. I also did say if you

1200
01:10:25,439 --> 01:10:30,479
Speaker 3: have any song requests for tomorrow, because I know a

1201
01:10:30,520 --> 01:10:33,000
Speaker 3: guy who knows a guy who's going to be compiling

1202
01:10:33,200 --> 01:10:36,160
Speaker 3: that music list for tomorrow, be Tamasha, I know who

1203
01:10:36,240 --> 01:10:38,200
Speaker 3: is in the studio with me. Like I said earlier,

1204
01:10:38,320 --> 01:10:40,439
Speaker 3: I know a guy who knows a guy. Please tell

1205
01:10:40,479 --> 01:10:43,400
Speaker 3: me if there's a there's one song that you cannot

1206
01:10:43,439 --> 01:10:46,000
Speaker 3: go without tomorrow, and I will try to make sure

1207
01:10:46,280 --> 01:10:49,599
Speaker 3: that it is on our song list for tomorrow. Just

1208
01:10:49,720 --> 01:10:54,160
Speaker 3: as we usher out the year, we are going to

1209
01:10:54,200 --> 01:10:59,200
Speaker 3: switch now slightly and have a conversation about safety on

1210
01:10:59,400 --> 01:11:01,960
Speaker 3: the class Have you given any thought about the sort

1211
01:11:02,080 --> 01:11:06,719
Speaker 3: of documents that you're putting online that you're saving online?

1212
01:11:06,760 --> 01:11:09,920
Speaker 3: From your IDs, your bank statements, your school records for

1213
01:11:09,960 --> 01:11:14,240
Speaker 3: your kids, whether for or yourself, your medical documents as well,

1214
01:11:14,720 --> 01:11:17,120
Speaker 3: a lot of South Africans I know often, you know,

1215
01:11:17,200 --> 01:11:21,040
Speaker 3: choose to store important documents on what we call the cloud.

1216
01:11:21,360 --> 01:11:25,559
Speaker 3: It obviously is quite convenient, it's easy access as well,

1217
01:11:25,560 --> 01:11:28,120
Speaker 3: but they have over the years been issues that have

1218
01:11:28,200 --> 01:11:32,000
Speaker 3: been raised in terms of privacy, in terms of security,

1219
01:11:32,080 --> 01:11:35,360
Speaker 3: in terms of data protection as well, you know, in

1220
01:11:35,439 --> 01:11:39,360
Speaker 3: trying to figure out where to save some of your documents.

1221
01:11:39,479 --> 01:11:44,360
Speaker 3: We're joined this evening by a tech expert, apologies, Timban Dubini,

1222
01:11:44,600 --> 01:11:48,000
Speaker 3: who is going to explain to us what that looks like,

1223
01:11:48,040 --> 01:11:50,719
Speaker 3: what you can and what you probably shouldn't be saving

1224
01:11:51,160 --> 01:11:53,680
Speaker 3: on the cloud. Timber, a very good evening to you.

1225
01:11:53,720 --> 01:11:55,200
Speaker 3: Thank you so much for joining us. On seven oh

1226
01:11:55,240 --> 01:11:57,559
Speaker 3: two in KP Talk, we're going to try that line

1227
01:11:57,600 --> 01:12:02,759
Speaker 3: again on zoom of what do you mostly save there

1228
01:12:02,880 --> 01:12:06,200
Speaker 3: or do you save just about everything? Are you comfortable

1229
01:12:06,200 --> 01:12:09,280
Speaker 3: with saving everything or are you still old school with you?

1230
01:12:09,600 --> 01:12:11,640
Speaker 3: We don't have floppy disks anymore. What do we have?

1231
01:12:11,720 --> 01:12:15,519
Speaker 3: We don't USBs? Do people still us use USBs? What

1232
01:12:15,560 --> 01:12:19,439
Speaker 3: do you where do you save your documents? Do you

1233
01:12:19,520 --> 01:12:24,240
Speaker 3: generally feel they're okay electronically or have you had any

1234
01:12:24,280 --> 01:12:28,320
Speaker 3: bad experiences as well in terms of your documents perhaps

1235
01:12:28,400 --> 01:12:31,760
Speaker 3: being intercepted? You know, some of the documents, particularly when

1236
01:12:31,760 --> 01:12:34,320
Speaker 3: it comes to our finances, right, we're told, you know,

1237
01:12:34,400 --> 01:12:37,439
Speaker 3: the scammers, the hackers have a way of getting into

1238
01:12:38,360 --> 01:12:45,080
Speaker 3: our departed repositories online and getting some of those important details.

1239
01:12:45,120 --> 01:12:47,320
Speaker 3: Have you had a bad experience there? Please do let

1240
01:12:47,439 --> 01:12:49,960
Speaker 3: us know. Oh seven two seven oh two one seven

1241
01:12:50,080 --> 01:12:51,880
Speaker 3: o two. I think we do have Timber on the

1242
01:12:51,920 --> 01:12:54,080
Speaker 3: line now, Timber, A very good evening to you.

1243
01:12:56,240 --> 01:12:59,200
Speaker 4: Good liveing to you, Kanya, and to the listeners.

1244
01:12:59,240 --> 01:13:01,559
Speaker 3: Ah, thank you so much for joining us. Tell me

1245
01:13:01,840 --> 01:13:06,960
Speaker 3: very simply, when we refer to the cloud, what way

1246
01:13:07,160 --> 01:13:09,240
Speaker 3: is the cloud exactly? I know it sounds like a

1247
01:13:09,360 --> 01:13:12,400
Speaker 3: very basic question, but we often just point to We

1248
01:13:12,520 --> 01:13:15,200
Speaker 3: literally point to the cloud when we speak about it,

1249
01:13:15,280 --> 01:13:18,439
Speaker 3: but that's not where we mean our documents are. Where

1250
01:13:18,479 --> 01:13:18,760
Speaker 3: is it?

1251
01:13:19,600 --> 01:13:19,840
Speaker 4: Yeah?

1252
01:13:20,360 --> 01:13:26,000
Speaker 12: Yeah, so basically the cloud. It sounds very simplistic, but

1253
01:13:26,120 --> 01:13:28,920
Speaker 12: you know, it's more advanced than that. What the cloud

1254
01:13:28,960 --> 01:13:32,080
Speaker 12: means is that you basically storing your files on secure

1255
01:13:32,120 --> 01:13:35,800
Speaker 12: computers or the data centers and not on your phone

1256
01:13:35,880 --> 01:13:38,240
Speaker 12: or a laptop. So we can make an example, when

1257
01:13:38,240 --> 01:13:41,840
Speaker 12: you take a photo from your phone, it then gets

1258
01:13:41,880 --> 01:13:44,840
Speaker 12: saved on Google Drive and from there you can actually

1259
01:13:44,920 --> 01:13:48,040
Speaker 12: access it from either multiple devices that have got access

1260
01:13:48,360 --> 01:13:49,760
Speaker 12: to that cloud storage.

1261
01:13:50,600 --> 01:13:54,519
Speaker 3: Yeah. Is it safe? I mean that's really the simplest question.

1262
01:13:54,920 --> 01:13:57,240
Speaker 3: Is it actually safe to put out documents? Because again

1263
01:13:57,280 --> 01:14:01,439
Speaker 3: we're putting really confidential information and in a place where

1264
01:14:01,560 --> 01:14:04,360
Speaker 3: we hope a secure but we can't see our ideas,

1265
01:14:05,040 --> 01:14:07,360
Speaker 3: our financial records, our medical records.

1266
01:14:08,160 --> 01:14:14,080
Speaker 4: It is very safe. Go ahead, So sorry to interject,

1267
01:14:14,600 --> 01:14:15,439
Speaker 4: it is very safe.

1268
01:14:16,800 --> 01:14:17,120
Speaker 17: There is.

1269
01:14:17,280 --> 01:14:20,160
Speaker 12: Actually it doesn't really come from the cloud itself. It

1270
01:14:20,240 --> 01:14:24,720
Speaker 12: comes from basically lack of information and knowledge from us

1271
01:14:24,760 --> 01:14:29,560
Speaker 12: the users, like using weak passwords or clicking fake emails

1272
01:14:30,080 --> 01:14:33,760
Speaker 12: or using public Wi Fi without protection. So the cloud

1273
01:14:33,840 --> 01:14:36,519
Speaker 12: itself is safe because it uses quite a number of

1274
01:14:36,600 --> 01:14:42,439
Speaker 12: layers of protection that makes sure or ensures that our.

1275
01:14:42,360 --> 01:14:43,920
Speaker 4: Information is actually safe.

1276
01:14:44,320 --> 01:14:47,400
Speaker 12: But we also need to do our bit as well

1277
01:14:47,479 --> 01:14:49,439
Speaker 12: to ensure that our data is completely safe.

1278
01:14:49,840 --> 01:14:53,559
Speaker 3: Yeah, when I am storing my documents whatever they may

1279
01:14:53,600 --> 01:14:56,840
Speaker 3: be online, what do I need to be aware of?

1280
01:14:56,920 --> 01:14:59,880
Speaker 3: And what are the worst case scenarios where there is

1281
01:15:00,040 --> 01:15:04,560
Speaker 3: perhaps a security breach on a particular uh, you know

1282
01:15:04,720 --> 01:15:08,280
Speaker 3: platform that I'm saving my documents on. What's the worst

1283
01:15:08,320 --> 01:15:09,040
Speaker 3: case scenario?

1284
01:15:10,960 --> 01:15:12,080
Speaker 4: Yeah, So the.

1285
01:15:12,000 --> 01:15:15,880
Speaker 12: Worst case scenario can be a case where your device

1286
01:15:15,920 --> 01:15:22,960
Speaker 12: has been hacked or you have given access to young,

1287
01:15:23,040 --> 01:15:29,200
Speaker 12: unscrupulous apps that can then take over your cloud storage.

1288
01:15:29,400 --> 01:15:31,880
Speaker 12: So that is the west case because then in that case,

1289
01:15:32,120 --> 01:15:35,439
Speaker 12: you're whoever has got that kind of access now has

1290
01:15:35,439 --> 01:15:40,360
Speaker 12: got access to your privately saved information, and and and

1291
01:15:40,360 --> 01:15:42,639
Speaker 12: and you know, most of the one of the ways

1292
01:15:42,680 --> 01:15:45,200
Speaker 12: that you can be able to counter that is to

1293
01:15:45,240 --> 01:15:48,320
Speaker 12: have as I said, that, the cloud does have multiple

1294
01:15:48,400 --> 01:15:52,800
Speaker 12: layers of protection. So one of them is two factor authentication,

1295
01:15:53,360 --> 01:15:57,320
Speaker 12: Because what that does is in the event that there's

1296
01:15:57,320 --> 01:16:01,400
Speaker 12: a breach on on the password or your device that

1297
01:16:01,439 --> 01:16:06,000
Speaker 12: you're using, you're able to be notified immediately that someone

1298
01:16:06,040 --> 01:16:09,200
Speaker 12: is trying to access your information, and if it is

1299
01:16:09,240 --> 01:16:11,759
Speaker 12: not you, or if it's not someone that you've trusted

1300
01:16:11,760 --> 01:16:14,840
Speaker 12: with your information, you're able to act immediately and be

1301
01:16:14,880 --> 01:16:20,200
Speaker 12: able to cancel that unscrupulus or unauthenticated access.

1302
01:16:20,439 --> 01:16:22,439
Speaker 3: Yeah, how do I choose the right one for me

1303
01:16:22,600 --> 01:16:26,400
Speaker 3: to save my documents on? You mentioned Google Drivers one

1304
01:16:26,439 --> 01:16:30,639
Speaker 3: of them, but there probably are plenty more of cloud

1305
01:16:30,640 --> 01:16:34,519
Speaker 3: storage services that are available to us. Well, how do

1306
01:16:34,560 --> 01:16:35,519
Speaker 3: I pick the right one?

1307
01:16:37,600 --> 01:16:37,800
Speaker 4: Yeah?

1308
01:16:38,479 --> 01:16:44,439
Speaker 12: Well, most of the cloud storage service providers will give

1309
01:16:44,479 --> 01:16:47,599
Speaker 12: you a bit of information, for instance, about where their

1310
01:16:47,640 --> 01:16:50,760
Speaker 12: servers are hosted, and some of them will tell you

1311
01:16:50,800 --> 01:16:54,120
Speaker 12: that as much as they are international service providers, but

1312
01:16:54,200 --> 01:16:57,240
Speaker 12: they do have data centers in South Africa. That makes

1313
01:16:57,280 --> 01:17:00,800
Speaker 12: it a bit more reliable because in the event of

1314
01:17:00,840 --> 01:17:05,839
Speaker 12: an outage, you will still be able to access your information. Also,

1315
01:17:06,200 --> 01:17:09,679
Speaker 12: you would also be safer looking for a cloud storage

1316
01:17:10,240 --> 01:17:14,320
Speaker 12: service provider where you're able to pay, because sometimes we

1317
01:17:14,400 --> 01:17:17,880
Speaker 12: all know that free things do not have any kind

1318
01:17:17,920 --> 01:17:20,960
Speaker 12: of guarantee or safety. So rather be sure that it

1319
01:17:21,040 --> 01:17:23,639
Speaker 12: is a kind of a cloud service provider that you pay,

1320
01:17:23,680 --> 01:17:28,719
Speaker 12: because then that also gives them the responsibility to ensure

1321
01:17:28,760 --> 01:17:31,840
Speaker 12: that they fully fully secure your information. And some of

1322
01:17:31,840 --> 01:17:35,120
Speaker 12: them will also go asfy as educating you more on

1323
01:17:35,160 --> 01:17:36,880
Speaker 12: some of the things that you must do, for instance,

1324
01:17:36,920 --> 01:17:40,080
Speaker 12: the type of passwords password combinations that you can use,

1325
01:17:40,680 --> 01:17:43,400
Speaker 12: and the type of things that you can do to

1326
01:17:43,520 --> 01:17:46,000
Speaker 12: ensure that you're able to keep up to date on

1327
01:17:46,040 --> 01:17:49,320
Speaker 12: the types of devices that are actually thinking your information online.

1328
01:17:49,439 --> 01:17:52,080
Speaker 3: Yeah, or there are certain documents that should never be

1329
01:17:52,160 --> 01:17:52,719
Speaker 3: on the cloud.

1330
01:17:56,000 --> 01:18:03,200
Speaker 12: It's we can actually like cloud storage to a safe.

1331
01:18:04,000 --> 01:18:05,800
Speaker 12: But then you know, even if you were to have

1332
01:18:05,840 --> 01:18:09,920
Speaker 12: a very secure safe in your house, for as long

1333
01:18:09,960 --> 01:18:13,360
Speaker 12: as there are multiple keys that people have to your safe,

1334
01:18:13,760 --> 01:18:16,200
Speaker 12: that there's things that you still wouldn't put in the safe.

1335
01:18:16,280 --> 01:18:20,360
Speaker 12: So similarly to what we save on cloud storage, it

1336
01:18:20,360 --> 01:18:23,080
Speaker 12: should be information that we just want to be able

1337
01:18:23,120 --> 01:18:25,639
Speaker 12: to access easily. But in the event that we need

1338
01:18:25,680 --> 01:18:29,080
Speaker 12: to store very sensitive information like your ID core piece

1339
01:18:29,120 --> 01:18:31,759
Speaker 12: and things like that, it will be best to encrypt

1340
01:18:31,760 --> 01:18:34,360
Speaker 12: them with the password because that means even in a

1341
01:18:34,439 --> 01:18:39,200
Speaker 12: case of bridge, whoever accesses those documents or that information

1342
01:18:39,640 --> 01:18:41,960
Speaker 12: will still not be able to you know, make any

1343
01:18:42,040 --> 01:18:46,040
Speaker 12: use of it unless they have that encryption code or

1344
01:18:46,080 --> 01:18:49,200
Speaker 12: passcode that you will have used to encrypt. So it

1345
01:18:49,280 --> 01:18:52,000
Speaker 12: is very important for us to be very careful about

1346
01:18:52,040 --> 01:18:55,920
Speaker 12: how we store that information online. Also, the naming convention

1347
01:18:56,240 --> 01:18:58,920
Speaker 12: when we're storing our information is also very important. You know,

1348
01:18:58,960 --> 01:19:01,960
Speaker 12: you'll find people who store files and they will name

1349
01:19:02,040 --> 01:19:07,400
Speaker 12: that file my very important information or my very important files.

1350
01:19:07,800 --> 01:19:09,600
Speaker 12: And it sounds easy because then you want to be

1351
01:19:09,640 --> 01:19:11,559
Speaker 12: able to remember that folder. But it also makes it

1352
01:19:11,600 --> 01:19:16,000
Speaker 12: easy for whoever that's accessing that information and scrupulously to

1353
01:19:16,120 --> 01:19:19,240
Speaker 12: then know that whatever is in that folder is very important,

1354
01:19:19,320 --> 01:19:22,960
Speaker 12: whereas sometimes you can just name information based on the

1355
01:19:23,040 --> 01:19:25,760
Speaker 12: number of years for ins March twenty twenty six or

1356
01:19:25,800 --> 01:19:29,120
Speaker 12: whatever the case can be, because then it sort of

1357
01:19:29,479 --> 01:19:32,519
Speaker 12: makes the heck had to lose interest in that folder

1358
01:19:32,640 --> 01:19:36,800
Speaker 12: until they can be able to access the contents that

1359
01:19:37,280 --> 01:19:37,599
Speaker 12: are in.

1360
01:19:37,600 --> 01:19:41,320
Speaker 3: There, do you reckon? Our data protection laws in the

1361
01:19:41,360 --> 01:19:44,759
Speaker 3: country are efficient enough to safeguard as far as possible

1362
01:19:44,800 --> 01:19:48,160
Speaker 3: the data that we put on the cloud.

1363
01:19:50,479 --> 01:19:54,240
Speaker 12: Well, the South African Data Protection Law, which is the

1364
01:19:54,280 --> 01:19:58,120
Speaker 12: Poppy Act. It requires personal information to be stored securely

1365
01:19:58,160 --> 01:20:01,160
Speaker 12: and responsibly. So this means that when you use the

1366
01:20:01,200 --> 01:20:06,160
Speaker 12: secure platform, that platform must make sure that your data

1367
01:20:06,200 --> 01:20:09,960
Speaker 12: is not exposed or shared without your permission. But you

1368
01:20:10,000 --> 01:20:12,920
Speaker 12: know that doesn't give any guarantee that that won't happen.

1369
01:20:13,080 --> 01:20:16,200
Speaker 12: We've seen quite a number of breaches happening in the

1370
01:20:16,280 --> 01:20:20,320
Speaker 12: past and therefore, as much as this is something that

1371
01:20:20,360 --> 01:20:22,639
Speaker 12: the government is trying very hard to do to ensure

1372
01:20:22,640 --> 01:20:27,040
Speaker 12: that our personal information is protected, but it still leaves

1373
01:20:27,080 --> 01:20:30,680
Speaker 12: the responsibility with us to ensure that before we can

1374
01:20:30,720 --> 01:20:33,320
Speaker 12: give out our information to any person, we try and

1375
01:20:33,360 --> 01:20:37,680
Speaker 12: double make sure if they do follow these rules and

1376
01:20:38,400 --> 01:20:41,320
Speaker 12: also find out what policies they have internally to ensure

1377
01:20:41,360 --> 01:20:42,839
Speaker 12: that our data is fully protected.

1378
01:20:43,160 --> 01:20:47,720
Speaker 3: Yeah, just before we wrap up, you mentioned some of

1379
01:20:47,200 --> 01:20:51,599
Speaker 3: the tips for making sure that your documents are secure,

1380
01:20:51,840 --> 01:20:55,160
Speaker 3: you know, not for example, not naming them with something

1381
01:20:55,160 --> 01:21:00,920
Speaker 3: as obvious as my very important document and the stronger passwords.

1382
01:21:01,040 --> 01:21:03,080
Speaker 3: What are some of the other things that we can

1383
01:21:03,160 --> 01:21:07,240
Speaker 3: do personally to make sure that our personal information is

1384
01:21:07,280 --> 01:21:08,240
Speaker 3: secure online?

1385
01:21:10,240 --> 01:21:14,719
Speaker 12: Yeah, Well, at times you do get very interesting links

1386
01:21:14,760 --> 01:21:18,480
Speaker 12: that will just pop up on your screen and sometimes

1387
01:21:18,479 --> 01:21:22,240
Speaker 12: they'll even say click now, click now for a reward.

1388
01:21:22,680 --> 01:21:27,880
Speaker 12: So such links are actually phishing links that are intended

1389
01:21:28,160 --> 01:21:31,360
Speaker 12: to fish for information on your device.

1390
01:21:31,479 --> 01:21:32,960
Speaker 4: So we need to be extra careful of.

1391
01:21:33,000 --> 01:21:38,800
Speaker 12: Links that are from very dubious websites or apps. Also,

1392
01:21:39,000 --> 01:21:41,400
Speaker 12: when we receive an email from someone that we don't know,

1393
01:21:41,479 --> 01:21:45,960
Speaker 12: we shouldn't rush to click on such an email. Rather

1394
01:21:47,160 --> 01:21:49,200
Speaker 12: use some kind of an anti virus that can be

1395
01:21:49,200 --> 01:21:54,200
Speaker 12: able to filter unwanted or phishing emails. But at the

1396
01:21:54,240 --> 01:21:57,960
Speaker 12: same time, when we were creating passwords, we also need

1397
01:21:58,000 --> 01:22:01,200
Speaker 12: to be extra careful. It is you find a person

1398
01:22:01,200 --> 01:22:06,320
Speaker 12: who use the same password for a number of apps

1399
01:22:06,360 --> 01:22:10,599
Speaker 12: and sites and emails, so it makes it very easy

1400
01:22:10,640 --> 01:22:13,640
Speaker 12: for hackers because they know once they can unlock that password,

1401
01:22:13,880 --> 01:22:16,960
Speaker 12: they then have got access to everything else that we

1402
01:22:17,760 --> 01:22:19,559
Speaker 12: use on our day to day life, and that can

1403
01:22:19,600 --> 01:22:23,600
Speaker 12: be very dangerous. So it's better to use different passwords

1404
01:22:23,600 --> 01:22:26,280
Speaker 12: for different sites and for different apps. I know, it's

1405
01:22:26,320 --> 01:22:28,920
Speaker 12: easier said than done, because you know then you've got

1406
01:22:28,960 --> 01:22:32,160
Speaker 12: a number of passwords to try and remember, but sometimes

1407
01:22:33,120 --> 01:22:38,360
Speaker 12: just using special characters, you know, and also trying to

1408
01:22:38,439 --> 01:22:42,479
Speaker 12: reverse the password, making writing it backwards or trying to

1409
01:22:42,520 --> 01:22:47,080
Speaker 12: make it look something very different and funny, because sometimes

1410
01:22:47,120 --> 01:22:50,160
Speaker 12: we think that making a password to be your name

1411
01:22:50,520 --> 01:22:53,960
Speaker 12: sounds easy no one knows you, but it's very easy

1412
01:22:54,000 --> 01:22:58,040
Speaker 12: to guess once people have got some of your information.

1413
01:22:58,240 --> 01:22:59,960
Speaker 12: So those are some of the things that we can

1414
01:23:00,040 --> 01:23:01,360
Speaker 12: do to secure information.

1415
01:23:01,680 --> 01:23:03,960
Speaker 3: All right, Tama, very big thank you to you for

1416
01:23:04,040 --> 01:23:07,519
Speaker 3: joining us this evening. That's timber Dubani, who's the managing

1417
01:23:07,560 --> 01:23:10,519
Speaker 3: director at Horizon seven speaking to us about how to

1418
01:23:10,600 --> 01:23:14,400
Speaker 3: better protect our personal information that we save on the cloud.

1419
01:23:15,120 --> 01:23:18,840
Speaker 1: If you're going away, Rememba to take seven two and

1420
01:23:19,120 --> 01:23:20,080
Speaker 1: Kate's talk with.

1421
01:23:20,200 --> 01:23:22,439
Speaker 2: You to load the Primaria plus.

1422
01:23:22,240 --> 01:23:25,479
Speaker 3: Step now nine minutes to the top of the hour.

1423
01:23:25,479 --> 01:23:27,400
Speaker 3: You're still on seven oh two. In Cape Talk, I

1424
01:23:27,400 --> 01:23:30,920
Speaker 3: want us to continue just very briefly talking about technology

1425
01:23:31,240 --> 01:23:34,160
Speaker 3: and how it's changing really the way that we see

1426
01:23:34,360 --> 01:23:36,679
Speaker 3: life and the way that we interact with each other.

1427
01:23:37,120 --> 01:23:39,320
Speaker 3: One of the other big things is of course AI

1428
01:23:39,400 --> 01:23:42,479
Speaker 3: and how that's rapidly, rapidly changed the way that we work,

1429
01:23:42,600 --> 01:23:45,639
Speaker 3: that we live, and even access healthcare. And I found

1430
01:23:45,640 --> 01:23:48,559
Speaker 3: this quite interesting when I came across it earlier. So

1431
01:23:48,840 --> 01:23:51,360
Speaker 3: we don't have just chat pots, but we also have

1432
01:23:51,479 --> 01:23:53,920
Speaker 3: these health apps that of course trying to make things

1433
01:23:53,960 --> 01:23:57,240
Speaker 3: a lot easier for us. And now we've got AI

1434
01:23:57,760 --> 01:24:02,200
Speaker 3: trying to maybe decipher complex mental health. So we've brought

1435
01:24:02,240 --> 01:24:06,120
Speaker 3: on Angela Dare, who's a clinical psychologist, to walk us

1436
01:24:06,160 --> 01:24:08,759
Speaker 3: through what that looks like and even if it's possible

1437
01:24:08,800 --> 01:24:12,600
Speaker 3: at all for AI to be, you know, to to

1438
01:24:12,880 --> 01:24:16,600
Speaker 3: closely diagnose mental health. Angela, A very good evening to you.

1439
01:24:16,640 --> 01:24:18,080
Speaker 3: Thank you so much for joining us this evening.

1440
01:24:19,320 --> 01:24:21,559
Speaker 19: Good evening to you and your listeners. Thank you havee

1441
01:24:21,680 --> 01:24:22,320
Speaker 19: for having.

1442
01:24:22,120 --> 01:24:24,680
Speaker 3: Me straight off the bat. Is it possible at all

1443
01:24:24,800 --> 01:24:29,000
Speaker 3: for AI to be able to, you know, decipher mental

1444
01:24:29,040 --> 01:24:30,280
Speaker 3: health and people.

1445
01:24:31,360 --> 01:24:34,120
Speaker 19: It can assist? I would not say that it's a

1446
01:24:34,200 --> 01:24:38,559
Speaker 19: diagnostic tool, clean and clare, So it's an assistive tool.

1447
01:24:39,040 --> 01:24:42,680
Speaker 3: Yeah, what would it look like because I don't think

1448
01:24:42,720 --> 01:24:45,960
Speaker 3: I've ever encountered this before. So how would it assist

1449
01:24:46,040 --> 01:24:49,760
Speaker 3: medical practitioners or clinical psychologists like yourself to try to

1450
01:24:49,840 --> 01:24:51,520
Speaker 3: get to a better diagnosis.

1451
01:24:52,439 --> 01:24:55,920
Speaker 19: Well, in its general sense, as a clinical psychologist, we

1452
01:24:56,080 --> 01:25:01,280
Speaker 19: have assessment tools that we use from various sources, like

1453
01:25:01,320 --> 01:25:07,320
Speaker 19: the Diagnostic Statistical Manual that we use with our diagnostic

1454
01:25:07,360 --> 01:25:11,799
Speaker 19: criteria that's within it. So some of these learning models

1455
01:25:11,840 --> 01:25:17,360
Speaker 19: have taken those specific diagnostic criteria and then they use

1456
01:25:17,840 --> 01:25:22,439
Speaker 19: the machine learning, the linguistic machine learning to assist them

1457
01:25:22,479 --> 01:25:27,960
Speaker 19: to ask the user questions about what's happening with their

1458
01:25:27,960 --> 01:25:31,400
Speaker 19: mental health, and then through the machine learning and the

1459
01:25:31,479 --> 01:25:36,000
Speaker 19: language models, they have an association and key points that

1460
01:25:36,040 --> 01:25:40,760
Speaker 19: they then take and make criteria against the diagnostic Statistical

1461
01:25:40,880 --> 01:25:46,280
Speaker 19: Manual outlines, and then they come to conclusions. When you

1462
01:25:46,400 --> 01:25:48,880
Speaker 19: asked me to do the interview. You actually shared an

1463
01:25:49,000 --> 01:25:52,840
Speaker 19: article with me about AI system clinical interviewing of mental health,

1464
01:25:52,880 --> 01:25:55,439
Speaker 19: and so I've done some research on that article and

1465
01:25:55,479 --> 01:25:59,600
Speaker 19: the efficacy of the research that they did, and it

1466
01:25:59,640 --> 01:26:02,120
Speaker 19: actually it looks pretty good. I was I wanted to

1467
01:26:02,160 --> 01:26:04,880
Speaker 19: be a little bit more critical, but it actually looks

1468
01:26:04,920 --> 01:26:08,800
Speaker 19: pretty good. So I thought to myself, what I really

1469
01:26:08,880 --> 01:26:11,880
Speaker 19: want to focus on here is the fact that it

1470
01:26:11,920 --> 01:26:15,600
Speaker 19: will never replace the clinician. A clinician is necessary and

1471
01:26:15,680 --> 01:26:18,000
Speaker 19: at the end of the day will always be the

1472
01:26:18,320 --> 01:26:22,640
Speaker 19: end person who is responsible for that diagnosis and interaction

1473
01:26:22,800 --> 01:26:26,240
Speaker 19: with their patient. So in no way does an AI

1474
01:26:26,479 --> 01:26:31,040
Speaker 19: replace the responsibility that a clinician has with their patient.

1475
01:26:31,880 --> 01:26:34,080
Speaker 3: Just to be clear, if I were to go about

1476
01:26:34,320 --> 01:26:38,720
Speaker 3: using AI to try bring me closer perhaps to understanding

1477
01:26:38,920 --> 01:26:41,479
Speaker 3: mental disorder, would I, as a patient be using it

1478
01:26:41,560 --> 01:26:43,920
Speaker 3: myself or would that be the job of the clinician

1479
01:26:44,320 --> 01:26:47,760
Speaker 3: to use it during a consultation with me.

1480
01:26:48,800 --> 01:26:49,040
Speaker 6: Yes.

1481
01:26:49,160 --> 01:26:53,280
Speaker 19: No, the patient wouldn't have the access to the diagnosis,

1482
01:26:53,680 --> 01:26:56,559
Speaker 19: so they would have access to be able to speak

1483
01:26:56,600 --> 01:27:01,360
Speaker 19: to the AI, use the information, and then that information

1484
01:27:01,400 --> 01:27:04,200
Speaker 19: would be used by the clinician along with their own

1485
01:27:04,320 --> 01:27:09,360
Speaker 19: years of expertise to be able to make that diagnosis.

1486
01:27:10,160 --> 01:27:13,880
Speaker 19: What then happens is that AI can continue to follow

1487
01:27:13,960 --> 01:27:18,040
Speaker 19: up in for instance, using things like cognitive behavioral therapy,

1488
01:27:18,479 --> 01:27:23,280
Speaker 19: although I do believe again that cognitive behavioral therapy, while

1489
01:27:23,320 --> 01:27:26,760
Speaker 19: it's being used by some healthcare providers like Discovery under

1490
01:27:26,800 --> 01:27:30,600
Speaker 19: the guise of an iCBT, it is again supportive but

1491
01:27:30,840 --> 01:27:34,400
Speaker 19: always first and primary to be in a process with

1492
01:27:34,600 --> 01:27:39,400
Speaker 19: a clinician because they know you specifically, they will always

1493
01:27:39,520 --> 01:27:44,639
Speaker 19: attend to you as an individual, whereas the AI can

1494
01:27:44,720 --> 01:27:49,280
Speaker 19: have a pseudo relationship, but nevertheless it is not a

1495
01:27:49,360 --> 01:27:50,520
Speaker 19: true relationship.

1496
01:27:51,680 --> 01:27:55,840
Speaker 3: You wanted to be a little critical of the conversation. Overall,

1497
01:27:56,400 --> 01:27:59,559
Speaker 3: what do you reconmen are some of the limitations or

1498
01:27:59,600 --> 01:28:03,479
Speaker 3: the risk that still come with using AI for you know,

1499
01:28:03,560 --> 01:28:06,200
Speaker 3: a more efficiency diagnosis when it comes to mental health.

1500
01:28:07,560 --> 01:28:10,360
Speaker 19: Well, for instance, the Health Professions Council of which I'm

1501
01:28:10,360 --> 01:28:13,280
Speaker 19: a part of South Africa has put out guidelines for

1502
01:28:13,360 --> 01:28:16,760
Speaker 19: Good Practice in the Health professions. So they're ethical guidelines

1503
01:28:17,120 --> 01:28:20,920
Speaker 19: for the use of artificial intelligence for practitioners. But anybody

1504
01:28:20,960 --> 01:28:24,639
Speaker 19: can have access to that document. It's called Booklet twenty

1505
01:28:25,160 --> 01:28:28,439
Speaker 19: and anyone can can look it up. But the essence

1506
01:28:28,560 --> 01:28:32,160
Speaker 19: of that is that in a space like South Africa

1507
01:28:32,200 --> 01:28:36,800
Speaker 19: where we have so many different languages, so many different cultures,

1508
01:28:36,840 --> 01:28:41,960
Speaker 19: for any assessment, any assessment needs to be fair, you know,

1509
01:28:42,040 --> 01:28:44,719
Speaker 19: and how we come to that fairness can be quite

1510
01:28:45,840 --> 01:28:46,760
Speaker 19: quite tricky.

1511
01:28:46,920 --> 01:28:47,160
Speaker 17: You know.

1512
01:28:47,640 --> 01:28:51,000
Speaker 19: The tools need to be valid, they need to be reliable.

1513
01:28:52,080 --> 01:28:55,479
Speaker 19: There's so many things that go into using these tools

1514
01:28:55,479 --> 01:28:59,040
Speaker 19: here in South Africa because, as we know, historically many

1515
01:28:59,080 --> 01:29:02,880
Speaker 19: of these tools were used against the population bias, to

1516
01:29:02,960 --> 01:29:08,600
Speaker 19: keep people out of jobs, to just be unethical towards

1517
01:29:08,640 --> 01:29:12,639
Speaker 19: the population in general. So South Africa is very very

1518
01:29:13,160 --> 01:29:17,480
Speaker 19: clear on ethical guidelines of these use of these diagnostic

1519
01:29:17,560 --> 01:29:21,440
Speaker 19: tools so that it doesn't work against the population.

1520
01:29:21,880 --> 01:29:22,080
Speaker 9: Yeah.

1521
01:29:22,400 --> 01:29:24,479
Speaker 3: One of the interesting things that I found in the

1522
01:29:24,479 --> 01:29:29,280
Speaker 3: booklet that you sent us, Booklet twenty of the HPCSA,

1523
01:29:29,920 --> 01:29:33,080
Speaker 3: the Health Professions Council of South Africa is the question

1524
01:29:33,160 --> 01:29:36,559
Speaker 3: about accountability. Who does that generally fall on?

1525
01:29:38,320 --> 01:29:40,600
Speaker 19: It always falls on the practitioner. At the end of

1526
01:29:40,640 --> 01:29:44,599
Speaker 19: the day, it's the practitioner's responsibility to understand the tools

1527
01:29:44,600 --> 01:29:48,240
Speaker 19: that they're engaging with, the fairness, the bias, how it

1528
01:29:48,439 --> 01:29:52,400
Speaker 19: was maybe even the standardization, the nature of who the

1529
01:29:52,479 --> 01:29:58,799
Speaker 19: sample that contributes to the actual learning models, understanding the models,

1530
01:29:59,000 --> 01:30:04,360
Speaker 19: it falls on the practitioner. So the yeah, the relationship

1531
01:30:04,400 --> 01:30:08,040
Speaker 19: again is always between the patient and the practitioner, and

1532
01:30:08,240 --> 01:30:12,960
Speaker 19: the AI tool is exactly that, a tool to maybe

1533
01:30:13,000 --> 01:30:16,400
Speaker 19: make things more efficient for the practitioner, but nevertheless nothing

1534
01:30:16,439 --> 01:30:21,639
Speaker 19: to replace the practitioner's skills and their responsibility to their patient.

1535
01:30:22,040 --> 01:30:26,240
Speaker 3: Yeah, with the fact that the practitioner is still always

1536
01:30:26,439 --> 01:30:30,400
Speaker 3: at the core of the conversation between a patient and themselves,

1537
01:30:31,280 --> 01:30:35,360
Speaker 3: the use of AI, can we rest assured that, you know,

1538
01:30:35,520 --> 01:30:39,040
Speaker 3: should a clinician opt to use it, that there's less

1539
01:30:39,120 --> 01:30:43,519
Speaker 3: chances of misdiagnosis or overdiagnosis of people, or they're even

1540
01:30:43,840 --> 01:30:47,920
Speaker 3: self diagnosing using the AI tools, purely because still at

1541
01:30:47,920 --> 01:30:50,080
Speaker 3: the center of it is the human interaction.

1542
01:30:51,280 --> 01:30:54,200
Speaker 19: I'm smiling because I'm thinking about doctor Google and how

1543
01:30:54,240 --> 01:30:58,720
Speaker 19: many people actually consult what doctors will sometimes you know,

1544
01:30:58,760 --> 01:31:04,160
Speaker 19: they get a diagnosis. And so in this space of AI,

1545
01:31:04,640 --> 01:31:08,040
Speaker 19: what we're not really acknowledging is that it's already in use,

1546
01:31:08,200 --> 01:31:10,280
Speaker 19: and it's going to continue and it's going to be

1547
01:31:10,320 --> 01:31:13,960
Speaker 19: in greater use. So as a society, we really need

1548
01:31:14,000 --> 01:31:17,240
Speaker 19: to start to learn how to interface with this tool

1549
01:31:17,479 --> 01:31:22,559
Speaker 19: more effectively, efficiently, ethically, it's not running away from it.

1550
01:31:22,560 --> 01:31:25,920
Speaker 19: It's here. Although I think I sent you another article

1551
01:31:25,960 --> 01:31:29,760
Speaker 19: again that talked about that one in three South Africans.

1552
01:31:30,360 --> 01:31:34,400
Speaker 19: Really I have never heard of AI, you know, So

1553
01:31:35,479 --> 01:31:39,080
Speaker 19: the populations within which we are speaking of, we have

1554
01:31:39,120 --> 01:31:42,000
Speaker 19: to look at the privilege of people who have access

1555
01:31:42,560 --> 01:31:47,639
Speaker 19: to the digital space versus those who do not, and

1556
01:31:47,720 --> 01:31:51,120
Speaker 19: so we are really addressing the fears of those who

1557
01:31:51,160 --> 01:31:53,320
Speaker 19: have this access to this digital space.

1558
01:31:53,800 --> 01:31:57,000
Speaker 3: Yes, yeah, Angela, thank you so much for joining us

1559
01:31:57,000 --> 01:32:00,000
Speaker 3: this evening quite insightful and of course we will continue

1560
01:32:00,120 --> 01:32:03,479
Speaker 3: to have that conversation, even if at a later stage,

1561
01:32:03,520 --> 01:32:06,320
Speaker 3: and of course it makes for good reading some of

1562
01:32:06,320 --> 01:32:09,320
Speaker 3: the articles that you've also sent me that Angela Day,

1563
01:32:09,360 --> 01:32:13,559
Speaker 3: who's a clinical psychologist speaking to us about AI tools.

1564
01:32:13,600 --> 01:32:16,920
Speaker 3: Remember what she stressed there in that conversation that it

1565
01:32:16,960 --> 01:32:21,160
Speaker 3: can never ever replace the conversations that you have and

1566
01:32:21,200 --> 01:32:25,600
Speaker 3: the consultations that you have with a clinical psychologist or

1567
01:32:25,720 --> 01:32:29,880
Speaker 3: registered practitioner. That is always your first point of call

1568
01:32:29,920 --> 01:32:32,599
Speaker 3: when it comes to not even Google, this is always

1569
01:32:32,640 --> 01:32:35,519
Speaker 3: your first point of call when it comes to, you know,

1570
01:32:35,680 --> 01:32:39,080
Speaker 3: trying to get to the bottom of what challenges mental

1571
01:32:39,120 --> 01:32:42,439
Speaker 3: health challenges you may be facing. Of course, that brings

1572
01:32:42,479 --> 01:32:44,559
Speaker 3: us to the very end of the show. A very

1573
01:32:44,560 --> 01:32:47,639
Speaker 3: big thank you to you for spending the last two

1574
01:32:47,680 --> 01:32:50,960
Speaker 3: hours with us. Hopefully you are able to go to

1575
01:32:51,000 --> 01:32:55,000
Speaker 3: Primedia plus dot com or the Prime Media Plus app.

1576
01:32:55,080 --> 01:32:57,240
Speaker 3: If you have missed any of the conversations that we've

1577
01:32:57,280 --> 01:33:01,440
Speaker 3: had during the course of the evening, do it again tomorrow.

1578
01:33:01,800 --> 01:33:05,160
Speaker 3: It's time for your very latest eyewitness news and just

1579
01:33:05,240 --> 01:33:08,200
Speaker 3: after that, of course, the Aubrimasango Show begins.