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Speaker 1: You're listening to a Muma Mea podcast.

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Speaker 2: Mumma Mea acknowledges the traditional owners of land and waters

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Speaker 2: that this podcast is recorded on.

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Speaker 3: Hey, I'm Taylor Strano.

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Speaker 1: This is Mumma MEA's twice daily news podcast, The Quickie.

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Speaker 1: If you've been scrolling social media lately, you've probably seen

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Speaker 1: ads for local boutiques having massive closing down sales. But

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Speaker 1: it turns out they're not exactly real. We're talking about

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Speaker 1: ghost stores.

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Speaker 3: Plus, if you've.

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Speaker 1: Ever wondered why you just can't seem to get through

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Speaker 1: to that one, colleague, maybe it's time to learn your

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Speaker 1: disc profile before we get there. Here's Clare Murphy with

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Speaker 1: the latest from The Quickie newsroom for Monday, July fourteenth.

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Speaker 3: Thanks Taylor.

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Speaker 2: Victorian state officials have defended their handling of an accused

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Speaker 2: pedophile childcare workers case after it was revealed that he

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Speaker 2: was allowed to continue working with kids despite substantiated claims

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Speaker 2: of misconduct. Joshua Dale Brown was charged with more than

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Speaker 2: seventy sex offenses against eight alleged victims aged under two

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Speaker 2: at the Centre at Point Cook in Melbourne, Southwest between

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Speaker 2: April twenty twenty two and January twenty twenty three. The

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Speaker 2: twenty six year old, who worked at twenty childcare centres

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Speaker 2: across Melbourne from twenty seventeen to twenty twenty five, was

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Speaker 2: last working at a G eight Education run facility. The

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Speaker 2: childcare company saying it investigated Brown's conduct twice while he

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Speaker 2: was employed by them. The first was in April twenty

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Speaker 2: twenty three and found Brown aggressively picked up and put

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Speaker 2: down and did not emotionally support an upset child in

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Speaker 2: his care. He was given a formal written warning and

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Speaker 2: placed on a performance improvement plan. He took three months

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Speaker 2: leave after the investigation. Then, in January twenty twenty four,

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Speaker 2: Brown was suspended and resigned after a second round of

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Speaker 2: allegations that included that he raised his voice during interactions

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Speaker 2: with three children and forcibly grabbed the arm of one child,

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Speaker 2: the leg of another, and forcibly pulled off that child's shoe.

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Speaker 2: Both incidents, which did not involve claims of sexual misconduct,

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Speaker 2: occurred after the alleged abuse for which he's been charged. However,

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Speaker 2: Brown's Working with Children approval wasn't revoked despite the two

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Speaker 2: events being substantiated and reported to state authorities. Emergency Services

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Speaker 2: Minister Vicki Ward defended the government's response, but deflected questions

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Speaker 2: about why Brown was allowed to continue working with children

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Speaker 2: in various centers until May, saying I'm not going to

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Speaker 2: engage in any commetary that could anyway at all hamper

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Speaker 2: the investigation by Victoria police. At least eight Palestinians, most

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Speaker 2: of them children, have been killed and more than a

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Speaker 2: dozen injured in an Israeli missile strike, which the military

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Speaker 2: says missed its intended target. The Israeli military said it

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Speaker 2: had meant to hit an Islamic g hard militant in

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Speaker 2: the area, but a malfunction caused a missile to fall

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Speaker 2: dozens of meters from its target. A statement was released

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Speaker 2: after the attack saying the IDF regrets any harm to

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Speaker 2: uninvolve civilians, adding that the incident was under review. The

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Speaker 2: strike hit a water distribution point in nurseryet refugee camp,

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Speaker 2: killing six children and injuring seventeen others. Water shortages in

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Speaker 2: the Gaza Strip have worsened in recent weeks, with fuel

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Speaker 2: shortages causing desalination and sanitation facilities to close, making people

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Speaker 2: dependent on collection centers where they can fill up plastic

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Speaker 2: containers there could be a royal reunion on the cards.

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Speaker 2: Senior aids to King Charles and Prince Harry have been

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Speaker 2: pictured together in London in what's reported to be an

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Speaker 2: initial step towards restoring the relationship between Harry and the

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Speaker 2: rest of the royal family. Images obtained by The Mail

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Speaker 2: on Sunday shows Meredith Mainz, the Duke's chief communications officer,

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Speaker 2: and Liam Maguire, who runs Harry and Meghan's UK public

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Speaker 2: relations team, meeting with the King's communications secretary Tobin Andrea

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Speaker 2: near Clarence House. The Mail reports it is not known

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Speaker 2: which side initiated the meeting, but a source confirmed the

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Speaker 2: get together, saying there was no formal agenda, just casual

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Speaker 2: drinks so both science could talk about their issues. The

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Speaker 2: rift between the Sussexes and the Royal family escad following

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Speaker 2: their twenty twenty one interview with Oprah Winfrey, during which

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Speaker 2: they alleged a member of the family was concerned about

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Speaker 2: their son Archie's skin tone before he was born. Then,

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Speaker 2: the Jew claimed in his controversial memoir Spare that his

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Speaker 2: brother William had physically attacked him and that the King

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Speaker 2: put his own interests above Harry's and was jealous of Meghan.

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Speaker 2: Harry's level of security was also changed in twenty twenty

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Speaker 2: when he and Meghan stepped down as working royals and

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Speaker 2: moved to the US. Harry accusing his family and officials

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Speaker 2: of increasing their safety risk, which would then force them

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Speaker 2: to return to the UK. Harry failed in May in

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Speaker 2: an appeal to have his security level changed, telling the

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Speaker 2: BBC that the King wouldn't speak to him and that

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Speaker 2: he didn't know how much longer his father has as

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Speaker 2: he spoke of his hopes for a reconciliation with his family.

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Speaker 2: Charles was diagnosed with cancer in February last year. Want

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Speaker 2: to Own a piece of another planet? Southeby's in New

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Speaker 2: York is auctioning off the largest chunk of Mars known

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Speaker 2: to exist on Earth in Wednesday's natural history themed event.

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Speaker 2: The meteorite is believed to have been blown off the

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Speaker 2: surface of Mars by a massive asteroid strike before traveling

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Speaker 2: two hundred and twenty five million kilometers to Earth, where

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Speaker 2: it crashed into the Sahara Desert. A meteorite hunter founded

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Speaker 2: in Niger in November twenty twenty three. The red, brown,

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Speaker 2: and gray rock is about seventy percent larger than the

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Speaker 2: next largest piece of Mars found on Earth, measuring nearly

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Speaker 2: thirty eight centimeters by twenty eight by fifteen, and represents

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Speaker 2: nearly seven percent of all the Martian material currently on

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Speaker 2: this planet. The auction is part of Southeby's Geek Week

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Speaker 2: twenty twenty five and features one hundred and twenty two items,

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Speaker 2: including other meteorites, fossils, and gem quality minerals.

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Speaker 3: Thanks Claire.

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Speaker 1: Next, the rise of the ghost store. Have you ever

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Speaker 1: been tempted by a flash sail for a supposedly local

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Speaker 1: fashion boutique on your feed, You, my friend, could be

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Speaker 1: a few clicks away from a scam. The Australian Competition

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Speaker 1: and Consumer Commission has just sho a national warning about

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Speaker 1: a new scam that's catching out thousands of Aussies, the

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Speaker 1: online ghost store. If you like me, heard that term

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Speaker 1: and instantly had visions of bad Halloween costumes, allow me

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Speaker 1: to clarify. Ghost stores are these slick looking websites, think

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Speaker 1: names like Evely Melbourne or Double Bay boutique that claim

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Speaker 1: to be based in your city with a backstory about

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Speaker 1: closing down and selling off high end stock at huge discounts.

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Speaker 1: But behind the glossy images and emotional stories is a

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Speaker 1: business that's not local at all. In reality, these stores

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Speaker 1: are usually run from overseas, drop shipping cheap, poor quality products,

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Speaker 1: or sometimes sending nothing at all. The scam works by

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Speaker 1: building trust. They use local sounding names and fake addresses,

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Speaker 1: professional websites, with high quality images and prices that seem

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Speaker 1: like a bargain but not.

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Speaker 3: Too cheap you'd suspect it's a scam.

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Speaker 1: Some stores even use names similar to real local boutiques,

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Speaker 1: making it even harder to spot the fakes. Now, the

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Speaker 1: A Triple C has already named and shamed four of

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Speaker 1: these stores, the aforementioned Double Bay Boutique and Everly Melbourne,

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Speaker 1: alongside Willow and Grace, Adelaide and Sophie Claire.

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Speaker 3: But it also.

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Speaker 1: Warns that there are at least sixty operating right now

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Speaker 1: and hundreds of complaints have already ruled in since the

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Speaker 1: start of the year. Many victims say they never got

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Speaker 1: their order or received something totally different and couldn't get

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Speaker 1: a refund. So what should you do if you think

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Speaker 1: you've been caught out by a ghost store? To tell

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Speaker 1: us more, we're joined by Professor Gary Mortimer from QUT

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Speaker 1: Business School, Gary. If someone is listening right now and

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Speaker 1: they're thinking, I know I've just dropped a bunch of

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Speaker 1: money on Everly Melbourne, what should they do?

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Speaker 4: Yeah, listen. Unfortunately there's not a lot you can do.

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Speaker 5: I mean, these are international ghost companies there inferring that

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Speaker 5: they're based in Australia. Listen, they're not Australian busins, they

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Speaker 5: don't have an Australian business number. You can't put a

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Speaker 5: complaint in and get your money back through any sort

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Speaker 5: of legal system here in Australia. My advice is the

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Speaker 5: only thing you can do is report and make a

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Speaker 5: complaint to the a Triple C, as about three hundred

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Speaker 5: and sixty other people have done already this year.

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Speaker 1: So they're not real stores and they're not based in Australia.

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Speaker 1: So where are these operations coming from?

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Speaker 5: In most cases they're coming out of China, and these

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Speaker 5: would be Chinese textile factories based in China. They may

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Speaker 5: also be coming out of other countries where there's a

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Speaker 5: high textile manufacturing industry of Bangladesh, Pakistan and India, for example.

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Speaker 5: The sites are very very good, they're professionally laid out,

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Speaker 5: the imagery is top notch. In most cases, they're simply

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Speaker 5: generated using AIE. Ultimately, two things are happening here. One

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Speaker 5: is you might see an amazing leather jacket or silk dress.

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Speaker 5: What you actually get is a very poor quality product,

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Speaker 5: or in worst cases scenario, the business is simply don't

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Speaker 5: exist at all.

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Speaker 4: You're simply paying for nothing and you get nothing.

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Speaker 3: So there's not much financial recourse.

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Speaker 1: And the integration of AI makes it really hard to

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Speaker 1: tell what is reel and what is fake. So what

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Speaker 1: are some of the signs to help us spot one

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Speaker 1: of these fake websites?

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Speaker 5: My advice is always just take a moment before you

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Speaker 5: click purchase, even if the company says it's Willow and

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Speaker 5: Grace from Adelaide or Double Bay Boutique, pop the brand

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Speaker 5: into Google Maps or Google Search, and just see if

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Speaker 5: you can find a physical location. You'll find in most

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Speaker 5: cases there is no physical location. I always go to

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Speaker 5: the contact us tab. If it doesn't have a physical number,

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Speaker 5: even a one eight hundred and one three hundred number,

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Speaker 5: that sort of signals that you're not gonna be able

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Speaker 5: to contact anybody.

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Speaker 4: You'll talk to anybody.

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Speaker 5: Have a look at the web dress itself, if it

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Speaker 5: ends in dot com or dot net rather than dot COMAU,

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Speaker 5: it's obviously not an Australian based business. You can go

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Speaker 5: to the ABA register as a publicly free register, pop

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Speaker 5: in the brand. If it's a register Austrail business, you'll

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Speaker 5: get an ABN number for it. Have a look at reviews,

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Speaker 5: particularly if these sites pop up on Facebook or Instagram,

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Speaker 5: any of your social media feeds. If the reviews are

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Speaker 5: overwhelmingly positive and there's no negative reviews, it's a bit

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Speaker 5: of a red flag as well.

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Speaker 1: So people who have managed to receive orders from these places,

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Speaker 1: they're reporting that sometimes their packages just absolutely do not

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Speaker 1: look like what they've clicked out to card on. We

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Speaker 1: know that at that point these websites are scams, but

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Speaker 1: how does that differ from places like Shean or Timu

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Speaker 1: because they're technically not scam websites, But what you get

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Speaker 1: VI what you ordered is not always the same thing

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Speaker 1: for those instances too.

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Speaker 5: It is a grey area, and the agriople see are

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Speaker 5: calling these scams because what they're inferring is not what

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Speaker 5: you get. Now, there is a strict scam. The script

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Speaker 5: scam is if the product never arrives, so it's a

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Speaker 5: completely fictional WAB site. It's a completely fictional ghost store.

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Speaker 5: It doesn't exist, but it also doesn't manufacture or produce

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Speaker 5: anything and deliver anything. That's a straight out scam. The

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Speaker 5: ones that we're seeing now and the atri will see

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Speaker 5: acknowledged is probably about sixty to seventy operating currently online.

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Speaker 5: They will provide you with very poor quality, cheap materials. Now,

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Speaker 5: when you're buying from Sheen and particularly Timu, when you

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Speaker 5: see a supposed leather jacket for nine dollars seventy six,

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Speaker 5: you kind of realize it's probably not going to be

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Speaker 5: a leather jacket and it's going to be poor quality,

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Speaker 5: so you expect to get poor qually when you're.

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Speaker 4: Paying those sort of prices.

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Speaker 5: What these sites will do is actually provide relatively high prices.

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Speaker 5: You might see a silk dress that's down from two

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Speaker 5: hundred and nine dollars down to eighty nine dollars. That's

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Speaker 5: probably a reasonable saving. That's probably reflective of a clearance

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Speaker 5: sale at David Jones or Meyer, so it looks legitimate.

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Speaker 5: What usually turns up is a polyester, very poor quality dress,

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Speaker 5: maybe worth six or seven dollars. The scam there or

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Speaker 5: what the atro will see is can about as our

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Speaker 5: consumers is that I'm not paying for what I actually ordered,

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Speaker 5: I'm getting a very poor substitute.

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Speaker 1: So a lot of these stores obviously attract customers through

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Speaker 1: advertising on social media platforms. Now the A TRIBLEC has

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Speaker 1: put a warning out to shoppers, but surely these stores,

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Speaker 1: as they get reported, their ads will disappear from platforms

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Speaker 1: like Facebook and Instagram.

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Speaker 4: Right, it's really hard to remove them.

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Speaker 5: A triablec would need to lodge evidence to Metter to

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Speaker 5: have them removed from Facebook. But as soon as you

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Speaker 5: remove one, another one will pop up. Off the four

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Speaker 5: ghost stores the A TRIBLEC have named, only one has

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Speaker 5: been taken down. The other three are still operating. As

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Speaker 5: long as they sit there, people will be scammed into

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Speaker 5: using them. One thing I've found since writing the article

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Speaker 5: and since doing the research is that my social media

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Speaker 5: feed is full of this stuff. And the way it

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Speaker 5: works is that you might legitimately be online this week

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Speaker 5: looking for a pair of RM Williams boots. Suddenly in

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Speaker 5: your feed your getting ghost stores for leather boots, and

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Speaker 5: they'll use names that infer maybe they're Italian leather, or

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Speaker 5: they'll use brand names in further from Melbourne or Brisbane,

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Speaker 5: Hadelaide or Double Bay or Neutral Bay.

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Speaker 1: Surely this has like a bad impact on small business.

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Speaker 1: Can we talk a little bit about that, Because while

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Speaker 1: we're trying to crack down in the online space on

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Speaker 1: things like ghost stores, we're all trying to be savvy

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Speaker 1: a smarter shoppers, but we also want to support small business.

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Speaker 1: So when we're approaching online shopping from such a skeptical

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Speaker 1: place about worrying about being scammed, that must take a

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Speaker 1: toll on independent businesses that also sell online.

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Speaker 4: It's a really good point.

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Speaker 5: A lot of the discussions so far as around consumers

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Speaker 5: getting ripped off in consumer protection, what it's not looking

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Speaker 5: at currently is the impact on small businesses. The small

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Speaker 5: local boutique in Melbourne or in Sydney that's using online

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Speaker 5: to engage and connect with their customers or create business.

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Speaker 5: If you've been stung as a consumer, you're less inclined

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Speaker 5: to shop online, particularly with a smaller, unknown brand boutique

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Speaker 5: or brand name.

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Speaker 4: So it is a concern.

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Speaker 5: The numbers around the scam and the financial impact still

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Speaker 5: hasn't been measured. This is such a new scam really

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Speaker 5: only this year we're starting to see it evolved pretty quickly.

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Speaker 5: All we'll see, very very shortly is AI videos that

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Speaker 5: actually look like real people, real celebrities promoting a particular product.

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Speaker 5: It's just getting more and more difficult to identify it.

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Speaker 1: Ever, find yourself stuck in a meeting feeling like you're

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Speaker 1: speaking a different language from everyone else, or maybe you

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Speaker 1: get frustrated when your teammate wants to talk through every

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Speaker 1: single detail, Well, you just want to crack on with

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Speaker 1: the task at hand. That's where DISC comes in. It's

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Speaker 1: a simple framework that breaks down how people communicate and

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Speaker 1: make decisions at work. DISC stands for dominance, influence, steadiness,

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Speaker 1: and conscientiousness, and it could be the key to maintaining

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Speaker 1: a harmonious work environment. Here's how they play out in

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Speaker 1: real life. Dominance profiles are fast paced, results driven colleagues.

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Speaker 1: They want action, quick decisions, and straight talk. If you're

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Speaker 1: working with someone like this, skip the backstory and.

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Speaker 3: Get to the outcome. They'll appreciate it.

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Speaker 1: Influencers are energetic people, focused and love a good brainstorm.

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Speaker 1: They thrive on connection and want to feel included. If

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Speaker 1: you want to get their buy in, bring enthusiasm and

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Speaker 1: let them share their ideas. The S types aka steadiness

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Speaker 1: are the glue of the team. They're slower, paste and

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Speaker 1: listen more than they talk, and value harmony above all else.

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Speaker 1: If you need their support, check in on how the

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Speaker 1: team's feeling and give them time to process changes. And finally,

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Speaker 1: are conscientious friends. These folks are detail oriented and processed driven.

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Speaker 1: They want to get things right and will double check everything.

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Speaker 1: If you're working with a C, be clear, give them

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Speaker 1: the facts and don't rush their decision making. Once you

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Speaker 1: know your own DISC style and start to recognize others,

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Speaker 1: you can flex your approach. Instead of treating everyone how

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Speaker 1: you want to be treated, you start treating people how

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Speaker 1: they want to be treated. Maybe that means slowing down

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Speaker 1: for a stating this colleague or giving a conscience as

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Speaker 1: teammate all the details up front. Okay, great, so now

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Speaker 1: we know what all the letters mean. But applying DISC

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Speaker 1: in daily work convos, in those meetings and in slack

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Speaker 1: threads is.

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Speaker 3: A different story.

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Speaker 1: Co host of the Biz podcast Lisa Lee actually discusses

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Speaker 1: the disc profiles in depth in a recent episode. She

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Speaker 1: says that if you want to work better with people,

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Speaker 1: helpful one liners for each personality type will go a

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Speaker 1: long way, So buckle up, let's role play for our

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Speaker 1: D style colleagues. We might drop them a line and say.

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Speaker 3: Here's what we need to decide today.

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Speaker 2: Mmm.

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Speaker 1: Okay, but that won't work for the influencer coworkers, so

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Speaker 1: Lisa suggests off with I.

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Speaker 4: Love your energy.

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Speaker 3: Let's pick one idea and run with it. But what

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Speaker 3: about for the S types in the room? What do

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Speaker 3: you think the team needs here? And are conscientious colleagues.

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Speaker 3: I've gone through the details. Here's what I found. Lisa says.

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Speaker 1: The biggest shifts happen when you talk openly about your

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Speaker 1: own style, especially when you're stressed and probably not showing

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Speaker 1: up as your best self. If you know, you get

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Speaker 1: impatient or super details under pressure, let your team know

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Speaker 1: it's not about changing who you are, but making it

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Speaker 1: easier to get things done together. So next time you're

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Speaker 1: butting heads at work or feeling misunderstood, try thinking about

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Speaker 1: your DISK style and your teammates too. It might actually

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Speaker 1: be the key to smooth conversations, less drama, and a team.

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Speaker 3: That actually clicks.

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Speaker 1: Thanks for taking some time to feed your mind with

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Speaker 1: us today. I'll drop a link to that full episode

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Speaker 1: of BIZ in our show notes for you to check out.

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Speaker 1: The Quickie is produced by me Taylor Strano, and Clare Murphy,

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Speaker 1: with audio production by Leu Hill. Mummamea Studios are styled

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Speaker 1: with furniture from Fenton and Fenton. Visit Fenton and Fenton

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Speaker 1: dot com, dot a u