1 00:00:04,120 --> 00:00:07,600 Speaker 1: Welcome back to another bonus episode of Big Business. Before 2 00:00:07,680 --> 00:00:09,920 Speaker 1: I get into this episode, which is going to be 3 00:00:10,039 --> 00:00:13,880 Speaker 1: elaborating on the controversial things and ways that I run 4 00:00:13,960 --> 00:00:15,960 Speaker 1: my business, which is a series that I've been doing 5 00:00:16,360 --> 00:00:19,639 Speaker 1: across my socials over the last week, I wanted to 6 00:00:19,680 --> 00:00:21,919 Speaker 1: tell you all something that I don't know why I 7 00:00:21,920 --> 00:00:22,960 Speaker 1: haven't said on here. 8 00:00:23,079 --> 00:00:25,160 Speaker 2: Sooner, but better late than never, right. 9 00:00:25,760 --> 00:00:30,360 Speaker 1: I have created a free group chat for absolutely anyone 10 00:00:30,480 --> 00:00:35,440 Speaker 1: and everyone, whether it's aspiring business owners, entrepreneurs, content creators, 11 00:00:35,920 --> 00:00:38,640 Speaker 1: or people that just want to learn more from me. 12 00:00:38,760 --> 00:00:41,080 Speaker 1: If you love what I do here on the pod, 13 00:00:41,760 --> 00:00:43,400 Speaker 1: this group is like an. 14 00:00:43,280 --> 00:00:44,159 Speaker 2: Extension of that. 15 00:00:44,400 --> 00:00:47,879 Speaker 1: The group chat is called the Secret Boardroom, and if 16 00:00:47,920 --> 00:00:49,839 Speaker 1: you want to find it, all you have to do 17 00:00:50,120 --> 00:00:53,880 Speaker 1: is jump onto my Instagram page and then you will 18 00:00:53,880 --> 00:00:55,160 Speaker 1: literally see it in my bio. 19 00:00:55,280 --> 00:00:58,360 Speaker 2: It says Secret Boardroom. You click on it and you join. 20 00:00:58,760 --> 00:01:03,160 Speaker 1: And this week I'm doing a free content creation challenge. 21 00:01:03,640 --> 00:01:05,760 Speaker 1: By the time this is out, the challenge is already 22 00:01:05,800 --> 00:01:07,520 Speaker 1: halfway over, but I mean you can start it at 23 00:01:07,520 --> 00:01:11,000 Speaker 1: any time. I just wanted to create a space that 24 00:01:11,160 --> 00:01:14,840 Speaker 1: can be an extension of my podcast. I'm active in 25 00:01:14,880 --> 00:01:17,720 Speaker 1: there every single week. I'm doing my first content challenge, 26 00:01:17,720 --> 00:01:20,000 Speaker 1: where I have written out five full days worth of 27 00:01:20,080 --> 00:01:23,240 Speaker 1: videos for everyone with tips and tricks and all the 28 00:01:23,280 --> 00:01:28,040 Speaker 1: different ways that you can create the content. Making these 29 00:01:28,040 --> 00:01:31,959 Speaker 1: podcasts at home is impossible with the dogs, but I 30 00:01:32,080 --> 00:01:35,240 Speaker 1: make do. If you haven't seen on my socials over 31 00:01:35,240 --> 00:01:37,200 Speaker 1: the last week, I started this, well, I made one 32 00:01:37,280 --> 00:01:38,760 Speaker 1: video and then it turned into two, and then it 33 00:01:38,800 --> 00:01:39,720 Speaker 1: turned into three. 34 00:01:39,840 --> 00:01:42,200 Speaker 2: About controversial things that I do in my business. 35 00:01:42,200 --> 00:01:44,880 Speaker 1: Now, I want to say, none of these are actually controversial, 36 00:01:45,200 --> 00:01:48,640 Speaker 1: but to some businesses or business owners out there, they 37 00:01:48,720 --> 00:01:53,040 Speaker 1: could be controversial. And I know that they're controversial in 38 00:01:53,080 --> 00:01:55,480 Speaker 1: a sense that it would get a reaction out of everyone, 39 00:01:55,680 --> 00:01:58,760 Speaker 1: but not because they're controversial. It's because I believe, and 40 00:01:58,800 --> 00:02:00,960 Speaker 1: I think a lot of other people believe, these things 41 00:02:00,960 --> 00:02:04,000 Speaker 1: that I do should be the norm and the standard 42 00:02:04,080 --> 00:02:06,120 Speaker 1: when it comes to business and the way that you 43 00:02:06,200 --> 00:02:09,880 Speaker 1: run it. And I've touched on these a lot throughout 44 00:02:09,919 --> 00:02:12,640 Speaker 1: the episodes, but I thought, let's dedicate a bonusp to 45 00:02:12,880 --> 00:02:14,639 Speaker 1: all of these things. I'm going to run through and 46 00:02:14,639 --> 00:02:17,240 Speaker 1: I'm going to try and get through all three videos 47 00:02:17,240 --> 00:02:20,080 Speaker 1: and all the points that I've made in the length 48 00:02:20,320 --> 00:02:23,480 Speaker 1: of a bonus episode. Okay, so number one, I have 49 00:02:23,560 --> 00:02:29,040 Speaker 1: never had a blackout period. Commonly in retail, retail businesses 50 00:02:29,080 --> 00:02:31,760 Speaker 1: will have a blackout period where their staff simply cannot 51 00:02:32,040 --> 00:02:35,840 Speaker 1: put in any leave requests. We have never done that, 52 00:02:36,160 --> 00:02:38,320 Speaker 1: and I think as well a lot of these like 53 00:02:38,560 --> 00:02:42,840 Speaker 1: controversial things. I feel really fortunate that I have been 54 00:02:42,880 --> 00:02:45,520 Speaker 1: able to set my business up this way. And I 55 00:02:45,560 --> 00:02:48,079 Speaker 1: had a lot of people commenting on my videos when 56 00:02:48,080 --> 00:02:50,079 Speaker 1: I was doing them, saying, Oh, I wish my workplace 57 00:02:50,080 --> 00:02:52,519 Speaker 1: would do that, or I work at XYZI, I wish 58 00:02:52,600 --> 00:02:53,120 Speaker 1: we did that. 59 00:02:53,520 --> 00:02:56,320 Speaker 2: I think that's the luxury and privilege. 60 00:02:55,800 --> 00:02:58,440 Speaker 1: That comes with starting a business very small and growing 61 00:02:58,440 --> 00:03:00,720 Speaker 1: it to where I have now is I've had full 62 00:03:00,760 --> 00:03:04,360 Speaker 1: control over how this narrative plays out with fate. So 63 00:03:04,440 --> 00:03:07,040 Speaker 1: I've been able to use my common sense and set 64 00:03:07,080 --> 00:03:10,160 Speaker 1: my business up in a way that I would like 65 00:03:10,200 --> 00:03:12,120 Speaker 1: it to be. And I get that it would be 66 00:03:12,120 --> 00:03:15,040 Speaker 1: frustrating for people that work at large corporations. When they 67 00:03:15,080 --> 00:03:17,440 Speaker 1: hear me say like, oh, we've never had a blackout period, 68 00:03:17,480 --> 00:03:19,639 Speaker 1: someone goes, what, like, I've had to work every Christmas 69 00:03:19,680 --> 00:03:21,639 Speaker 1: for the last six years of the company I'm in. 70 00:03:21,840 --> 00:03:24,440 Speaker 1: It's probably because they work at a company that's so 71 00:03:24,600 --> 00:03:26,560 Speaker 1: big and been around for so long that like it's 72 00:03:26,600 --> 00:03:29,639 Speaker 1: too far gone to like change it, if you know 73 00:03:29,680 --> 00:03:31,600 Speaker 1: what I mean. So, if anything, I think all these 74 00:03:31,639 --> 00:03:33,520 Speaker 1: little things that I do is one of the privileges 75 00:03:33,560 --> 00:03:36,240 Speaker 1: of starting out as a really small business and building 76 00:03:36,280 --> 00:03:37,960 Speaker 1: it out the way that you want it to be. 77 00:03:38,160 --> 00:03:41,840 Speaker 1: So Number one, never had a blackout period. Do we 78 00:03:41,880 --> 00:03:45,200 Speaker 1: expect our staff to be available to work over Christmas? 79 00:03:45,200 --> 00:03:47,560 Speaker 1: For sure, Like we don't shut our retail stores or 80 00:03:47,600 --> 00:03:49,920 Speaker 1: anything over the Christmas period, So we hope that there'll 81 00:03:49,960 --> 00:03:52,640 Speaker 1: be a few that can work through the period and 82 00:03:52,680 --> 00:03:55,119 Speaker 1: we'll get on some Christmas casuals and stuff. But we've 83 00:03:55,120 --> 00:03:58,640 Speaker 1: never had a blackout period. Next, everyone knows this one already. 84 00:03:58,640 --> 00:04:02,200 Speaker 1: We don't have any KPIs for our retail staff. That's 85 00:04:02,200 --> 00:04:05,360 Speaker 1: not to say that we don't want them to sell. 86 00:04:05,440 --> 00:04:07,240 Speaker 1: And I feel like I could elaborate on this a 87 00:04:07,240 --> 00:04:09,680 Speaker 1: lot more in another episode about this, even though I 88 00:04:09,720 --> 00:04:12,160 Speaker 1: know I've already done one in the past. We can 89 00:04:12,200 --> 00:04:15,480 Speaker 1: talk about it again and again, but we don't have 90 00:04:15,560 --> 00:04:18,520 Speaker 1: KPIs for our retail staff. Again, I know it's common 91 00:04:18,560 --> 00:04:21,919 Speaker 1: and traditional in retail that every day a retail worker 92 00:04:22,000 --> 00:04:23,760 Speaker 1: goes in for their shift, even if it's a three 93 00:04:23,839 --> 00:04:26,520 Speaker 1: hour lunch cover, they are slapped with a number and 94 00:04:26,560 --> 00:04:28,919 Speaker 1: they have to work their butt off to try and 95 00:04:29,000 --> 00:04:31,920 Speaker 1: hit that, and if they don't, they will get questioned why. 96 00:04:32,240 --> 00:04:35,120 Speaker 1: I experienced this myself when I worked in retail back 97 00:04:35,120 --> 00:04:37,719 Speaker 1: in the day, and it filled me with so much anxiety, 98 00:04:37,920 --> 00:04:40,279 Speaker 1: like I used to freak out. I remember I worked 99 00:04:40,279 --> 00:04:44,240 Speaker 1: at a men's clothing store selling suits and belts and 100 00:04:44,279 --> 00:04:47,480 Speaker 1: shirts and shoes maybe I don't know, And I remember 101 00:04:47,520 --> 00:04:51,719 Speaker 1: after like a couple of shifts there, the manager, you know, said, 102 00:04:51,800 --> 00:04:54,840 Speaker 1: can we go and have a chat, Like, I'm seventeen, 103 00:04:55,360 --> 00:04:58,560 Speaker 1: but this is my first retail job, and we go 104 00:04:58,640 --> 00:05:00,320 Speaker 1: and have a little chat and then she is like 105 00:05:00,400 --> 00:05:02,320 Speaker 1: and I understand that she was just doing her job 106 00:05:02,360 --> 00:05:04,839 Speaker 1: because then she would have a boss as well. But 107 00:05:04,920 --> 00:05:06,440 Speaker 1: she's like, I just need to know, like why you're 108 00:05:06,440 --> 00:05:09,040 Speaker 1: not hitting you whatever your KPIs. And I was like, 109 00:05:09,120 --> 00:05:11,080 Speaker 1: because the guys they just coming in, they might just 110 00:05:11,080 --> 00:05:13,479 Speaker 1: want to have a look, you know, And she's like, well, 111 00:05:13,520 --> 00:05:15,760 Speaker 1: you need to be up selling more. And I never 112 00:05:15,880 --> 00:05:18,359 Speaker 1: I will never forget that moment, and that stuck with me. 113 00:05:18,760 --> 00:05:21,480 Speaker 1: So no KPIs for our retail staff. That's not to say, 114 00:05:21,880 --> 00:05:24,680 Speaker 1: of course, like we want our staff to sell our products. 115 00:05:24,720 --> 00:05:27,279 Speaker 1: I think people on social media can take things very 116 00:05:27,360 --> 00:05:30,359 Speaker 1: literally and maybe assume when I say we don't have 117 00:05:30,400 --> 00:05:33,279 Speaker 1: any KPIs that means don't even worry if you don't 118 00:05:33,320 --> 00:05:33,960 Speaker 1: sell anything. 119 00:05:34,440 --> 00:05:35,440 Speaker 2: That's not the case. 120 00:05:35,560 --> 00:05:38,600 Speaker 1: We absolutely want them to sell our product and have 121 00:05:38,839 --> 00:05:41,840 Speaker 1: great sales days. We just don't have the pressure of 122 00:05:42,040 --> 00:05:44,440 Speaker 1: them needing to make seven and a half thousand dollars 123 00:05:44,480 --> 00:05:46,640 Speaker 1: today and if you don't look out or coming for you. 124 00:05:46,920 --> 00:05:49,040 Speaker 1: Of course we want them to sell, but we get 125 00:05:49,080 --> 00:05:51,640 Speaker 1: them to feel good about selling in other ways. And 126 00:05:51,680 --> 00:05:54,720 Speaker 1: I think by taking away the number it makes it 127 00:05:54,760 --> 00:05:56,719 Speaker 1: so much more enjoyable for people to work. 128 00:05:56,560 --> 00:05:57,440 Speaker 2: In a retail space. 129 00:05:58,360 --> 00:06:01,039 Speaker 1: Next one, we did a company bonus last year for 130 00:06:01,080 --> 00:06:03,960 Speaker 1: all staff that was calculated on time spent in the 131 00:06:04,040 --> 00:06:09,200 Speaker 1: company versus you know, performance. I did a whole episode 132 00:06:09,200 --> 00:06:11,680 Speaker 1: about this a while ago last year, but that was 133 00:06:11,720 --> 00:06:14,400 Speaker 1: the first time we'd ever done any sort of like bonus, 134 00:06:14,880 --> 00:06:17,080 Speaker 1: and we did it for every single staff member, so 135 00:06:17,160 --> 00:06:19,359 Speaker 1: even our retail casuals that have been with us for 136 00:06:19,400 --> 00:06:21,360 Speaker 1: one month, or retail casuals that have been with us 137 00:06:21,360 --> 00:06:24,120 Speaker 1: for three years, all the way through to our warehouse assistance, 138 00:06:24,160 --> 00:06:26,880 Speaker 1: and every corner of the business, every single staff member 139 00:06:27,000 --> 00:06:30,279 Speaker 1: got a bonus, and I thought that was a pretty 140 00:06:30,279 --> 00:06:33,320 Speaker 1: cool thing for us to do, because yes, we want 141 00:06:33,360 --> 00:06:37,080 Speaker 1: to reward our team members and do bonuses traditionally, like 142 00:06:37,160 --> 00:06:40,000 Speaker 1: for really hard work or whatever, but it felt right 143 00:06:40,080 --> 00:06:41,960 Speaker 1: to do it based on time spent in the company 144 00:06:42,000 --> 00:06:45,839 Speaker 1: as well, because to business owners, well me, loyalty to 145 00:06:45,960 --> 00:06:50,640 Speaker 1: a company is also really important in conjunction with performance. 146 00:06:50,800 --> 00:06:52,400 Speaker 1: So that was just something that we did last year 147 00:06:52,400 --> 00:06:54,520 Speaker 1: that I feel like is pretty unheard of. And I 148 00:06:54,560 --> 00:06:58,280 Speaker 1: even had some of our retail casuals reach out to 149 00:06:58,320 --> 00:07:00,520 Speaker 1: me saying like, never in my life would I expect 150 00:07:00,560 --> 00:07:03,320 Speaker 1: to get a bonus working in retail, So thank you 151 00:07:03,360 --> 00:07:05,359 Speaker 1: so much. So it was a really cool thing for 152 00:07:05,480 --> 00:07:08,680 Speaker 1: us to do. The next thing I've done that it's 153 00:07:08,720 --> 00:07:11,360 Speaker 1: quite it's not controversial maybe in the business world, or 154 00:07:11,400 --> 00:07:14,920 Speaker 1: maybe just surprising is I have never taken out alone 155 00:07:15,200 --> 00:07:17,200 Speaker 1: or have any investors or. 156 00:07:17,160 --> 00:07:17,840 Speaker 2: Anything like that. 157 00:07:17,960 --> 00:07:20,320 Speaker 1: I'm clueless when it comes to that stuff, And that's 158 00:07:20,360 --> 00:07:22,800 Speaker 1: not really controversial. If anything, I think it's something worth 159 00:07:22,800 --> 00:07:25,840 Speaker 1: being very proud of. But it's maybe more so controversial 160 00:07:25,840 --> 00:07:28,760 Speaker 1: when I meet other founders or business owners who have 161 00:07:28,880 --> 00:07:32,080 Speaker 1: similar sized businesses to me, and they find that out, 162 00:07:32,080 --> 00:07:34,440 Speaker 1: They're like, what, That's something I'm really proud of. 163 00:07:34,840 --> 00:07:35,800 Speaker 2: I think it. 164 00:07:36,000 --> 00:07:39,080 Speaker 1: Shows like all of our hard work and determination and 165 00:07:39,120 --> 00:07:40,920 Speaker 1: how clever we have been with the way that we've 166 00:07:40,960 --> 00:07:43,240 Speaker 1: done things over the last eight years with Fate, that 167 00:07:43,240 --> 00:07:47,000 Speaker 1: we've grown to this size completely bootstrapped, self funded, and 168 00:07:47,080 --> 00:07:50,200 Speaker 1: never taken out alone or borrowed any money off anyone. 169 00:07:50,360 --> 00:07:52,840 Speaker 1: And I'm very, very proud of that. All Right, I'm 170 00:07:52,880 --> 00:07:55,840 Speaker 1: actually making good time where at the last point in 171 00:07:55,920 --> 00:07:57,720 Speaker 1: this first video, so I reckon I'm going to get 172 00:07:57,720 --> 00:08:00,880 Speaker 1: through the other two. This one again is controversial, but 173 00:08:00,920 --> 00:08:03,720 Speaker 1: it actually kind of is. It's just the simple fact 174 00:08:03,720 --> 00:08:05,760 Speaker 1: that we stock size as six to twenty six in 175 00:08:05,800 --> 00:08:08,400 Speaker 1: store throughout the whole store. There are a lot of 176 00:08:08,440 --> 00:08:12,200 Speaker 1: awesome businesses out there who do have a wide size range, 177 00:08:12,480 --> 00:08:14,800 Speaker 1: and I'm loving seeing more and more people, you know, 178 00:08:14,960 --> 00:08:17,360 Speaker 1: extend their sizing range. But I still think like it's 179 00:08:17,440 --> 00:08:20,280 Speaker 1: quite jarring when you do go to the shops, and 180 00:08:20,360 --> 00:08:22,200 Speaker 1: I don't go to the shops very often, so I'm 181 00:08:22,240 --> 00:08:24,320 Speaker 1: like in my own little Fate world where size is 182 00:08:24,320 --> 00:08:26,400 Speaker 1: six to twenty six is normal to us, and if 183 00:08:26,440 --> 00:08:28,520 Speaker 1: I go into any of our Fate stores, you just 184 00:08:28,880 --> 00:08:30,520 Speaker 1: like it's normal for us to see people of all 185 00:08:30,520 --> 00:08:33,240 Speaker 1: different shapes and sizes in there, and mums and daughters 186 00:08:33,240 --> 00:08:36,120 Speaker 1: and everyone. It's really normal to us because we've been 187 00:08:36,120 --> 00:08:38,240 Speaker 1: doing it for so long. But you know, when you 188 00:08:38,280 --> 00:08:40,800 Speaker 1: do go to your local Westfield and you walk around, 189 00:08:40,880 --> 00:08:43,040 Speaker 1: like you can literally point out all the stores that 190 00:08:43,240 --> 00:08:45,920 Speaker 1: only go to a size you know, fourteen or sixteen, 191 00:08:46,000 --> 00:08:48,960 Speaker 1: or maybe they have some eighteens but there's only a couple, 192 00:08:49,160 --> 00:08:52,080 Speaker 1: or they do an extended size range, but it's it's 193 00:08:52,120 --> 00:08:54,440 Speaker 1: online only. So I think the fact that we have 194 00:08:54,559 --> 00:08:57,400 Speaker 1: that size range store wide is number one amazing and 195 00:08:57,440 --> 00:09:00,920 Speaker 1: it's not really controversial, but it kind of is if 196 00:09:00,960 --> 00:09:03,960 Speaker 1: you compare it to a lot of other retailers out there. 197 00:09:08,200 --> 00:09:10,400 Speaker 1: So let's get onto video number two that I did 198 00:09:10,400 --> 00:09:10,959 Speaker 1: in this series. 199 00:09:11,000 --> 00:09:12,160 Speaker 2: I did that first video. 200 00:09:12,080 --> 00:09:14,000 Speaker 1: And it blew up on TikTok, so I was like, oh, 201 00:09:14,040 --> 00:09:15,360 Speaker 1: I'm going to make another one. 202 00:09:15,440 --> 00:09:17,320 Speaker 2: And that's a hot tip to anyone out there. 203 00:09:17,360 --> 00:09:19,640 Speaker 1: If you're creating content, and if you make one video 204 00:09:19,679 --> 00:09:21,800 Speaker 1: and it does really well or it gets more views 205 00:09:21,840 --> 00:09:25,280 Speaker 1: than any other video that you've done recently, see if 206 00:09:25,320 --> 00:09:27,240 Speaker 1: you can make a part two of it and continue 207 00:09:27,280 --> 00:09:29,640 Speaker 1: that same theme and conversation, because that's exactly what I 208 00:09:29,679 --> 00:09:32,559 Speaker 1: did with these videos on my socials. So tip number one, 209 00:09:32,679 --> 00:09:36,080 Speaker 1: Tip number one shing number one from video number two. 210 00:09:36,440 --> 00:09:38,320 Speaker 1: No one takes their work home with them. And what 211 00:09:38,360 --> 00:09:40,520 Speaker 1: I mean by this is, I know a lot of 212 00:09:40,520 --> 00:09:43,400 Speaker 1: people in a lot of roles, in a lot of workplaces, 213 00:09:43,679 --> 00:09:46,920 Speaker 1: maybe they have such an extreme workload that they take stuff. 214 00:09:46,640 --> 00:09:48,240 Speaker 2: Home with them to finish it at home. 215 00:09:48,520 --> 00:09:50,720 Speaker 1: We just have a strict like no one is taking 216 00:09:50,760 --> 00:09:53,120 Speaker 1: their work home with them ever rule at fate And 217 00:09:53,200 --> 00:09:55,760 Speaker 1: if there have ever been times where I have found 218 00:09:55,800 --> 00:09:58,160 Speaker 1: out that someone took their laptop home to do something 219 00:09:58,240 --> 00:09:59,880 Speaker 1: at night, whether they felt like they wanted to f 220 00:10:00,400 --> 00:10:03,160 Speaker 1: or they were maybe even excited to do it, you're 221 00:10:03,160 --> 00:10:05,320 Speaker 1: in big trouble with me. I do not want my 222 00:10:05,360 --> 00:10:08,400 Speaker 1: staff to be taking their work home with them and 223 00:10:08,480 --> 00:10:10,840 Speaker 1: feeling stressed like they can't get it done in the day. 224 00:10:11,080 --> 00:10:13,280 Speaker 1: And I think that comes back to me as a 225 00:10:13,280 --> 00:10:16,559 Speaker 1: business owner and leaders as well, to recognize if your 226 00:10:16,600 --> 00:10:19,760 Speaker 1: team or anyone in your team is feeling swamped and 227 00:10:19,760 --> 00:10:22,600 Speaker 1: they're not you know, finishing their tasks in their day, 228 00:10:22,960 --> 00:10:25,920 Speaker 1: that's when you need to look at maybe growing the team, 229 00:10:26,240 --> 00:10:28,520 Speaker 1: because I just don't want a workplace where people feel 230 00:10:28,520 --> 00:10:30,360 Speaker 1: so stressed and then they take their laptop home and 231 00:10:30,360 --> 00:10:32,120 Speaker 1: they go, I'll do another hour or two at home 232 00:10:32,200 --> 00:10:34,560 Speaker 1: so I can finish this or get ahead for the 233 00:10:34,600 --> 00:10:37,000 Speaker 1: next day. And you'd be surprised at how common this 234 00:10:37,200 --> 00:10:40,160 Speaker 1: is in workplaces. When I did these videos, I had 235 00:10:40,200 --> 00:10:42,960 Speaker 1: so many people responding saying, my sister is always taking 236 00:10:43,000 --> 00:10:45,880 Speaker 1: her work home and she'll sometimes stay up until two am, 237 00:10:45,960 --> 00:10:47,680 Speaker 1: and then you know, get back up at six to 238 00:10:47,720 --> 00:10:50,000 Speaker 1: go into the office again. And like, I just don't 239 00:10:50,000 --> 00:10:52,880 Speaker 1: want to ever have a workplace like that. Our office 240 00:10:52,880 --> 00:10:55,440 Speaker 1: team work from eight to four. They clock off at 241 00:10:55,480 --> 00:10:59,160 Speaker 1: four and that's it. No more work until the next day. 242 00:10:59,360 --> 00:11:02,720 Speaker 1: Forget it the next one. I've done a whole episode 243 00:11:02,720 --> 00:11:05,200 Speaker 1: about this as well, and I think people on social 244 00:11:05,200 --> 00:11:08,000 Speaker 1: media we're getting confused about this. But my staff are 245 00:11:08,040 --> 00:11:11,400 Speaker 1: paid hourly, and if someone does happen to work extra 246 00:11:11,480 --> 00:11:14,120 Speaker 1: hours outside of their thirty eight hours, they get paid 247 00:11:14,120 --> 00:11:15,800 Speaker 1: for it. And then people are going but they don't 248 00:11:15,840 --> 00:11:18,000 Speaker 1: work after fall, so how can they get paid extra? 249 00:11:18,520 --> 00:11:21,679 Speaker 1: So an example of someone working outside of their thirty 250 00:11:21,720 --> 00:11:24,000 Speaker 1: eight hours would be let's say, if we're traveling for work. 251 00:11:24,080 --> 00:11:27,240 Speaker 1: Let's say we're opening a store. Let's say we're doing 252 00:11:27,280 --> 00:11:29,640 Speaker 1: a photo shoot and it goes just a little later. 253 00:11:29,480 --> 00:11:30,200 Speaker 2: In the afternoon. 254 00:11:30,920 --> 00:11:33,920 Speaker 1: None of our staff are on a salary. We can 255 00:11:34,040 --> 00:11:37,840 Speaker 1: absolutely tell our staff how much they earn in a year, 256 00:11:37,920 --> 00:11:40,600 Speaker 1: and we do the same way. If you're on a salary, 257 00:11:40,679 --> 00:11:43,600 Speaker 1: Let's say you're getting eighty thousand dollars a year, you 258 00:11:43,679 --> 00:11:45,839 Speaker 1: can divide that by how many hours you would work 259 00:11:45,880 --> 00:11:47,440 Speaker 1: on average in a week, and it. 260 00:11:47,440 --> 00:11:49,720 Speaker 2: Will actually tell you how much you're earning per hour. 261 00:11:50,200 --> 00:11:54,760 Speaker 1: Again, there was a lot of confusion online of people saying, well, 262 00:11:54,760 --> 00:11:56,800 Speaker 1: this sounds like a scam because all of your staff 263 00:11:56,840 --> 00:11:59,040 Speaker 1: are casual and I don't know if that's just people 264 00:11:59,080 --> 00:12:01,960 Speaker 1: not being overly edged. But you can be on an 265 00:12:02,000 --> 00:12:06,040 Speaker 1: hourly rate and still get your annual leave and personal 266 00:12:06,120 --> 00:12:08,520 Speaker 1: leave and all the other things, which I found really 267 00:12:08,520 --> 00:12:10,640 Speaker 1: interesting because I had a lot of people with salary 268 00:12:10,720 --> 00:12:15,200 Speaker 1: commenting on my TikTok in particular, saying that they thought 269 00:12:15,600 --> 00:12:19,760 Speaker 1: that salaries included you leave entitlements. They didn't realize that 270 00:12:19,800 --> 00:12:22,440 Speaker 1: you can be a full time employee on an hourly 271 00:12:22,520 --> 00:12:25,040 Speaker 1: rate and still get all you leave entitlements, and that's 272 00:12:25,040 --> 00:12:26,760 Speaker 1: the way that we've always ran our business. We also 273 00:12:26,840 --> 00:12:29,800 Speaker 1: pay our staff weekly, which also might be kind of 274 00:12:29,800 --> 00:12:32,760 Speaker 1: controversial because I know a lot of workplaces, especially bigger 275 00:12:32,800 --> 00:12:35,880 Speaker 1: businesses or bigger corporations, will pay their staff. 276 00:12:35,520 --> 00:12:37,319 Speaker 2: Either fortnightly or monthly. 277 00:12:37,559 --> 00:12:40,800 Speaker 1: But we pay everyone every week, and our full time 278 00:12:40,840 --> 00:12:43,480 Speaker 1: employees get paid by the hour and do their standard 279 00:12:43,559 --> 00:12:46,400 Speaker 1: thirty eight hours, just like someone on a salary. But 280 00:12:46,720 --> 00:12:49,120 Speaker 1: if you ask me, I think that salaries are a 281 00:12:49,160 --> 00:12:52,720 Speaker 1: bit of an old school scam to get people to 282 00:12:52,840 --> 00:12:55,760 Speaker 1: work more, and then you'll always do like the time 283 00:12:55,800 --> 00:12:57,920 Speaker 1: in lou Or, we'll owe you the hours. But I 284 00:12:57,960 --> 00:12:59,560 Speaker 1: hear so many stories of people saying but I never 285 00:12:59,600 --> 00:13:04,280 Speaker 1: actually edit anyway. It is actually quite controversial because it's 286 00:13:04,360 --> 00:13:08,160 Speaker 1: not common, but it's something that we do. It's the 287 00:13:08,160 --> 00:13:10,280 Speaker 1: way that we've always done things. And at the end 288 00:13:10,280 --> 00:13:11,960 Speaker 1: of the day, if someone's on an hourly rate, they 289 00:13:12,000 --> 00:13:13,800 Speaker 1: can still work out what they earn in a year. 290 00:13:13,840 --> 00:13:15,920 Speaker 1: All Right, I'm speeding through these last two because at 291 00:13:15,920 --> 00:13:17,800 Speaker 1: almost fifteen minutes, and I know Zanna's going to be 292 00:13:17,840 --> 00:13:19,360 Speaker 1: telling me this is too long for a bonus. 293 00:13:19,800 --> 00:13:22,360 Speaker 2: But the next controversial opinion that I have. 294 00:13:22,440 --> 00:13:24,920 Speaker 1: In my business, which again is not controversial at all, 295 00:13:25,240 --> 00:13:27,480 Speaker 1: is I'm so open to change and improving as a 296 00:13:27,480 --> 00:13:30,719 Speaker 1: business owner, personally and as a company. Again, I just 297 00:13:30,760 --> 00:13:33,880 Speaker 1: think of a lot of traditional workplaces and companies. They're 298 00:13:33,880 --> 00:13:35,760 Speaker 1: so stuck in their ways, especially if they've been around 299 00:13:35,800 --> 00:13:37,280 Speaker 1: for a long time. And again, I think this is 300 00:13:37,280 --> 00:13:40,280 Speaker 1: a privilege, you know, starting a business small and building 301 00:13:40,320 --> 00:13:44,280 Speaker 1: it to where it is. I love adapting, I love changing, 302 00:13:44,320 --> 00:13:47,160 Speaker 1: I love improving something. If a print's broken, we will 303 00:13:47,200 --> 00:13:48,760 Speaker 1: get a new one. Like I just hear so many 304 00:13:48,760 --> 00:13:50,960 Speaker 1: stories like my boss, we've had a broken printer for 305 00:13:51,040 --> 00:13:53,280 Speaker 1: five years and you just won't fork out the money, 306 00:13:53,840 --> 00:13:57,200 Speaker 1: you know. I'm so open And this isn't about printers. 307 00:13:57,200 --> 00:13:58,880 Speaker 1: It's much bigger than that. But I don't want to 308 00:13:58,920 --> 00:14:01,640 Speaker 1: become a company that is so stuck in their ways 309 00:14:01,840 --> 00:14:04,439 Speaker 1: that you know, you just go not this is. 310 00:14:04,360 --> 00:14:05,920 Speaker 2: The way that we've always done things. 311 00:14:05,960 --> 00:14:08,280 Speaker 1: And that's that I think in business you have to 312 00:14:08,280 --> 00:14:10,880 Speaker 1: be willing to change, not only as a business but 313 00:14:11,000 --> 00:14:13,720 Speaker 1: as a manager and personally as a boss. 314 00:14:13,960 --> 00:14:15,760 Speaker 2: And I'm so open to change. 315 00:14:15,840 --> 00:14:20,720 Speaker 1: I'm like anti staying the same. I don't know the 316 00:14:20,760 --> 00:14:23,200 Speaker 1: right way to word that, but I'm so open to change. 317 00:14:23,200 --> 00:14:26,440 Speaker 1: I'm open to changing anything in our company, our policies, 318 00:14:26,440 --> 00:14:29,440 Speaker 1: our procedures, our systems, the way we do things. Anything 319 00:14:29,440 --> 00:14:31,440 Speaker 1: that's going to make our business better and all of 320 00:14:31,440 --> 00:14:34,920 Speaker 1: our team members' lives more enjoyable. I am all for it. 321 00:14:35,200 --> 00:14:38,800 Speaker 1: And the last point from video two is I've never 322 00:14:38,920 --> 00:14:42,640 Speaker 1: had my own office. Again, not overly controversial, but I 323 00:14:42,680 --> 00:14:45,400 Speaker 1: do think it's quite interesting that Fate is the size 324 00:14:45,440 --> 00:14:48,600 Speaker 1: that it is, and it's quite a big business now 325 00:14:49,080 --> 00:14:52,320 Speaker 1: and I still have never had my own office. I've 326 00:14:52,400 --> 00:15:00,000 Speaker 1: just been hot desking for all these years. Controversial things 327 00:15:00,080 --> 00:15:02,160 Speaker 1: I do in my business Part three. I pay to 328 00:15:02,200 --> 00:15:05,600 Speaker 1: renovate commercial spaces, even if we are just renting them, 329 00:15:05,800 --> 00:15:08,760 Speaker 1: because I believe in having a nice working environment. And 330 00:15:08,760 --> 00:15:11,520 Speaker 1: that's controversial because a lot of people will say, don't 331 00:15:11,520 --> 00:15:15,400 Speaker 1: even bother, it's not your building xyz blah blah blah, 332 00:15:15,440 --> 00:15:17,720 Speaker 1: which I totally understand. But I think if you invest 333 00:15:17,840 --> 00:15:20,840 Speaker 1: some money into creating a nice working environment for your 334 00:15:20,840 --> 00:15:24,640 Speaker 1: team members, it's going to pay off tenfold. Next point 335 00:15:24,840 --> 00:15:27,840 Speaker 1: of controversial things I do in my business. We don't 336 00:15:27,840 --> 00:15:32,160 Speaker 1: do time wasting meetings. There's nothing more I hate than 337 00:15:32,200 --> 00:15:34,040 Speaker 1: a meeting that could have been an email. And I 338 00:15:34,080 --> 00:15:36,080 Speaker 1: know for a fact that there are so many workplaces 339 00:15:36,080 --> 00:15:39,320 Speaker 1: out there, especially corporate workplaces, that just have way too 340 00:15:39,400 --> 00:15:42,160 Speaker 1: many meetings that don't need to happen. We are always 341 00:15:42,240 --> 00:15:45,400 Speaker 1: changing up the way that we structure our team meetings 342 00:15:45,480 --> 00:15:47,400 Speaker 1: and one on ones at FATE and it's something we're 343 00:15:47,400 --> 00:15:51,320 Speaker 1: still working on until this day. I believe in just 344 00:15:51,480 --> 00:15:53,920 Speaker 1: having meetings when they need to happen, having the people 345 00:15:53,960 --> 00:15:55,680 Speaker 1: in there that need to be in them, and it's 346 00:15:55,720 --> 00:15:58,160 Speaker 1: not something that we have perfected yet. But again, I 347 00:15:58,160 --> 00:16:00,640 Speaker 1: don't want to build a workplace that's just full of 348 00:16:01,000 --> 00:16:03,000 Speaker 1: people sitting in meetings all the time when it could 349 00:16:03,040 --> 00:16:04,400 Speaker 1: have been an email or it could have just been 350 00:16:04,440 --> 00:16:07,480 Speaker 1: two people having a conversation. So that's a big one 351 00:16:07,480 --> 00:16:10,080 Speaker 1: for me. We do not want to have time wasting meetings. 352 00:16:10,480 --> 00:16:13,280 Speaker 1: The next point, I run my business with my partner AJ. 353 00:16:13,560 --> 00:16:15,680 Speaker 1: This is controversial because a lot of people always say 354 00:16:15,720 --> 00:16:18,400 Speaker 1: to me, I could never run my business with my partner, 355 00:16:18,520 --> 00:16:22,480 Speaker 1: which I absolutely understand, and we are just extremely lucky 356 00:16:22,600 --> 00:16:26,680 Speaker 1: and it works for us touch Wood. The next point 357 00:16:26,680 --> 00:16:28,920 Speaker 1: in this video is that we feature our customers on 358 00:16:28,960 --> 00:16:31,720 Speaker 1: our social media and on our website, and we did 359 00:16:31,760 --> 00:16:34,480 Speaker 1: a community model search where we did a call out 360 00:16:34,760 --> 00:16:38,240 Speaker 1: for all of our customers to apply and potentially become 361 00:16:38,320 --> 00:16:40,640 Speaker 1: a model with us. And you would have seen that 362 00:16:40,680 --> 00:16:43,160 Speaker 1: on my socials earlier this year if you didn't, we 363 00:16:43,200 --> 00:16:45,120 Speaker 1: did a big model search. We flew all around the 364 00:16:45,160 --> 00:16:48,840 Speaker 1: country to do like casting calls and auditions, and then 365 00:16:49,240 --> 00:16:51,920 Speaker 1: one lucky winner, whose name is Claudia, she won a 366 00:16:52,080 --> 00:16:55,520 Speaker 1: twelvemonth paid modeling contract with us. And I think this 367 00:16:55,640 --> 00:16:57,840 Speaker 1: is a really nice point of difference for us. We 368 00:16:57,880 --> 00:17:00,920 Speaker 1: work with agency models all the time, but we also 369 00:17:00,960 --> 00:17:03,600 Speaker 1: love just featuring I guess, real people if you want 370 00:17:03,640 --> 00:17:05,600 Speaker 1: to use that term, and customers and people in our 371 00:17:05,640 --> 00:17:09,879 Speaker 1: community on our socials. The next controversial thing I do 372 00:17:09,960 --> 00:17:11,720 Speaker 1: in my business is that our staff don't need to 373 00:17:11,720 --> 00:17:14,560 Speaker 1: explain why they're taking a day off, or they don't 374 00:17:14,600 --> 00:17:18,560 Speaker 1: need to apologize it, apologize it, apologize for it. Sorry, Xander, 375 00:17:18,560 --> 00:17:20,399 Speaker 1: I'm trying to rush through this episode because I know 376 00:17:20,440 --> 00:17:21,440 Speaker 1: he's going to be sitting. 377 00:17:21,240 --> 00:17:23,160 Speaker 2: There, gone, this is too long, This is too long. 378 00:17:24,160 --> 00:17:27,880 Speaker 1: When I first started Fate, I noticed that people would 379 00:17:27,880 --> 00:17:31,240 Speaker 1: apologize when they would call in sick, like I'm so sorry, 380 00:17:31,280 --> 00:17:34,879 Speaker 1: and this happened last night, and XYZ like I noticed 381 00:17:34,880 --> 00:17:36,600 Speaker 1: this early on, and I guess I'd never been a 382 00:17:36,600 --> 00:17:39,240 Speaker 1: team leader or anything, so I'd never experienced people calling 383 00:17:39,280 --> 00:17:41,440 Speaker 1: in sick. But I remember saying to myself, like, why 384 00:17:41,800 --> 00:17:46,199 Speaker 1: is everyone apologizing? I think team members really carry past 385 00:17:46,520 --> 00:17:49,160 Speaker 1: I don't want to say traumas, but from previous workplaces 386 00:17:49,160 --> 00:17:51,359 Speaker 1: where they were maybe made to feel bad for calling 387 00:17:51,400 --> 00:17:53,439 Speaker 1: in sick. If you work at Fate and you need 388 00:17:53,480 --> 00:17:54,800 Speaker 1: to take a day off, all it needs to be 389 00:17:54,920 --> 00:17:57,320 Speaker 1: is a text saying hey, I'm not going to come 390 00:17:57,320 --> 00:17:59,480 Speaker 1: in today. I'll see tomorrow, and that's all it needs 391 00:17:59,520 --> 00:18:03,040 Speaker 1: to be. The next controversial we think we do in 392 00:18:03,119 --> 00:18:05,919 Speaker 1: our business is that we have a PR list, so 393 00:18:06,040 --> 00:18:09,280 Speaker 1: like an influencer style PR list, but it's just for customers, 394 00:18:09,440 --> 00:18:12,080 Speaker 1: and we make up and send out parcels every single 395 00:18:12,119 --> 00:18:14,879 Speaker 1: month to people that are in our community. 396 00:18:15,200 --> 00:18:16,359 Speaker 2: The next point, and. 397 00:18:16,440 --> 00:18:19,240 Speaker 1: The second last one we're almost there, is that we're 398 00:18:19,240 --> 00:18:21,919 Speaker 1: based in a regional city, which is Newcastle in New 399 00:18:21,960 --> 00:18:24,399 Speaker 1: South Wales. Again, this isn't really controversial. I was just 400 00:18:24,440 --> 00:18:25,919 Speaker 1: trying to come up with more things to add to 401 00:18:25,960 --> 00:18:28,520 Speaker 1: these videos. But I think it is surprising when I 402 00:18:28,520 --> 00:18:30,800 Speaker 1: meet other people who are based in Sydney and have 403 00:18:30,920 --> 00:18:34,080 Speaker 1: businesses similar sized to Fate. They're always surprised to know 404 00:18:34,200 --> 00:18:35,879 Speaker 1: that we are based in a small city. And I 405 00:18:35,920 --> 00:18:38,600 Speaker 1: often have people ask You're ever going to move to Sydney, 406 00:18:38,720 --> 00:18:40,240 Speaker 1: because you know, that's kind of what people do when 407 00:18:40,240 --> 00:18:42,520 Speaker 1: they build a business and it gets so big, you 408 00:18:42,600 --> 00:18:44,560 Speaker 1: move somewhere bigger for more opportunities. 409 00:18:45,240 --> 00:18:46,480 Speaker 2: But I love being based in NEWI. 410 00:18:46,520 --> 00:18:48,359 Speaker 1: I think it's really cool that we've created so many 411 00:18:48,440 --> 00:18:51,040 Speaker 1: jobs in a regional city in saying that it's not 412 00:18:51,080 --> 00:18:53,360 Speaker 1: like overly small here, but it is a lot smaller 413 00:18:53,359 --> 00:18:56,040 Speaker 1: compared to the major cities. And the last thing that 414 00:18:56,080 --> 00:18:58,600 Speaker 1: we do is that we actively listen to our customers 415 00:18:58,680 --> 00:18:59,760 Speaker 1: and our community. 416 00:19:00,240 --> 00:19:01,120 Speaker 2: There's probably a lot of. 417 00:19:01,040 --> 00:19:05,880 Speaker 1: Businesses out there, especially large corporations, that don't really care 418 00:19:05,920 --> 00:19:08,280 Speaker 1: for feedback. But I feel like I am the opposite, 419 00:19:08,320 --> 00:19:10,920 Speaker 1: and we are the opposite at FATE. We're so active 420 00:19:10,960 --> 00:19:13,359 Speaker 1: within our community, across our socials and of course in 421 00:19:13,400 --> 00:19:17,719 Speaker 1: our emails every single day, and essentially and basically at 422 00:19:17,760 --> 00:19:19,800 Speaker 1: the end of the day, everything that we do is 423 00:19:19,840 --> 00:19:22,200 Speaker 1: for the people that support us. So whether it's feedback 424 00:19:22,200 --> 00:19:24,840 Speaker 1: on an instore experience that someone has and they want 425 00:19:24,880 --> 00:19:26,800 Speaker 1: us to improve on it, we will absolutely do that. 426 00:19:27,000 --> 00:19:30,080 Speaker 1: If something is fitting not how someone would hope, I 427 00:19:30,119 --> 00:19:32,440 Speaker 1: would love to hear that feedback so we can make changes. 428 00:19:32,480 --> 00:19:34,120 Speaker 1: And we've done that so many times over the years. 429 00:19:34,480 --> 00:19:36,240 Speaker 1: The amount of items that we've had over the years 430 00:19:36,240 --> 00:19:38,800 Speaker 1: that I've tweaked and changed to make better based on 431 00:19:38,840 --> 00:19:42,000 Speaker 1: customers feedback, I've lost count over how many times that 432 00:19:42,040 --> 00:19:43,960 Speaker 1: I've done that, and I'm still actively doing that. 433 00:19:44,680 --> 00:19:45,680 Speaker 2: And we also listen to. 434 00:19:45,640 --> 00:19:48,280 Speaker 1: Our community in terms of what they want us to 435 00:19:48,280 --> 00:19:48,800 Speaker 1: come out with. 436 00:19:49,040 --> 00:19:50,520 Speaker 2: They are a massive source. 437 00:19:50,240 --> 00:19:52,840 Speaker 1: Of inspo for us, and I think that's what makes 438 00:19:52,880 --> 00:19:55,359 Speaker 1: a really successful business. But anyway, that's the end of 439 00:19:55,359 --> 00:20:00,320 Speaker 1: today's bonus, So that's all, and remember join my what's 440 00:20:00,359 --> 00:20:03,440 Speaker 1: it called the Secret Boardroom, which I told you about 441 00:20:03,480 --> 00:20:05,560 Speaker 1: at the start. This has been the most chaotic bonus 442 00:20:05,600 --> 00:20:09,280 Speaker 1: episode ever, and I will be back next week for 443 00:20:09,400 --> 00:20:10,399 Speaker 1: my main I'll see you then.