WEBVTT - Being stolen from really hurts 0:00:04.120 --> 0:00:06.880 Hi, I'm Ritney Saunders and welcome to Big Business, the 0:00:06.920 --> 0:00:09.520 place where business is far from boring. And today I'm 0:00:09.560 --> 0:00:12.800 recording on gaddigul Land. Now, I somehow managed to build 0:00:12.800 --> 0:00:15.240 an empire from the garage underneath my house, and I'm 0:00:15.240 --> 0:00:17.119 here to share it all with you, from the winds, 0:00:17.280 --> 0:00:21.439 the mistakes, the challenging times, and the funny moments in between. So, 0:00:21.480 --> 0:00:24.000 whether you're in business already, perhaps you're not in the 0:00:24.000 --> 0:00:26.560 game at all, Maybe you're looking for some inspiration, or 0:00:26.600 --> 0:00:28.920 you just simply want to hear the tea, this is 0:00:28.920 --> 0:00:31.680 a podcast for you. Coming up on today's episode, I 0:00:31.720 --> 0:00:36.360 am spilling the tea. I'm talking about people stealing from 0:00:36.520 --> 0:00:37.800 my fucking shops. 0:00:38.320 --> 0:00:40.080 Sorry for swearing straight away. 0:00:40.880 --> 0:00:44.200 Sorry, I'm here, hi in the building. 0:00:44.440 --> 0:00:47.280 We are talking about people stealing from fate stores, but 0:00:47.360 --> 0:00:49.520 also just about thieves in. 0:00:49.479 --> 0:00:52.880 General and people just stealing from businesses. 0:00:52.960 --> 0:00:55.560 Oh, this is such a gray area and I've got 0:00:55.600 --> 0:00:58.160 a lot of thoughts to share. So without further ado, 0:00:58.480 --> 0:01:05.840 let's just get straight down to business. Can people stop 0:01:06.120 --> 0:01:10.640 stealing from stores, especially smaller businesses. 0:01:11.360 --> 0:01:12.960 You always hear. 0:01:13.000 --> 0:01:16.440 About people stealing, especially from big corporations. 0:01:16.480 --> 0:01:17.640 You know how they say. 0:01:17.640 --> 0:01:20.120 Oh fuck them, like they've got enough money anyway. Let's 0:01:20.120 --> 0:01:22.840 steal from the big supermarkets and whatever. But as a 0:01:22.880 --> 0:01:26.080 business owner, I just want to say, being stolen from 0:01:26.280 --> 0:01:27.520 really fucking hurts. 0:01:28.120 --> 0:01:31.679 Look, if we're talking about big supermarkets, I'm gonna not 0:01:31.720 --> 0:01:34.840 comment on that, but yeah. 0:01:33.959 --> 0:01:36.760 But when it comes to the littler guys, come on, 0:01:39.640 --> 0:01:42.160 stop self made, what are you doing? 0:01:42.760 --> 0:01:43.679 I agree with that. 0:01:44.200 --> 0:01:48.520 Being stolen from when you own a physical business. Now, 0:01:48.560 --> 0:01:51.520 I've got five retail stores and I also have a 0:01:51.560 --> 0:01:55.559 cafe in Newcastle, all of which have been stolen from 0:01:55.600 --> 0:01:58.960 and fucking broken into and smashed. Not all of them, 0:01:59.080 --> 0:02:03.600 but our cafe has been broken into and our store 0:02:03.640 --> 0:02:06.600 has been broken into one of them. So I've experienced 0:02:06.600 --> 0:02:09.000 it in both of my businesses, at Outdo and Fate, 0:02:09.440 --> 0:02:10.800 and it's not nice. 0:02:12.000 --> 0:02:12.320 Now. 0:02:12.840 --> 0:02:15.440 When I first opened my first physical retail store back 0:02:15.480 --> 0:02:19.440 in twenty nineteen, I don't want to say that it 0:02:19.560 --> 0:02:21.840 was like one of the biggest concerns for me when 0:02:21.919 --> 0:02:25.400 I first opened Fate Newcastle. You've heard me say this 0:02:25.440 --> 0:02:27.600 a million times on the podcast, but I had no 0:02:27.720 --> 0:02:31.160 idea what I was doing. When I first opened Fate 0:02:31.200 --> 0:02:34.959 Newcastle in twenty nineteen. It was in the little showroom downstairs. 0:02:34.960 --> 0:02:37.399 We had our office upstairs and our warehouse just out 0:02:37.400 --> 0:02:40.800 the back. I was there every single day. But I 0:02:40.840 --> 0:02:44.560 do remember having those conversations with aj and with my 0:02:44.600 --> 0:02:45.960 staff at the time, saying, what. 0:02:45.919 --> 0:02:47.880 Are you going to do if people steal? Like, what 0:02:47.919 --> 0:02:48.600 are we going to do? 0:02:49.080 --> 0:02:50.360 And do you want to know one of the most 0:02:50.440 --> 0:02:53.320 fucked up things about at Xander. There's nothing you can do. 0:02:53.880 --> 0:02:56.880 There must be some things you can do, yeah, okay, 0:02:57.000 --> 0:03:00.399 Like if they're going to decide to steal short, they're 0:03:00.440 --> 0:03:00.799 going to. 0:03:00.760 --> 0:03:03.519 Decide whether people like if people are going to steal, 0:03:03.840 --> 0:03:06.919 they're going to steal no matter what. There's nothing that 0:03:07.040 --> 0:03:11.000 you can physically do, okay. And again I'm kind of 0:03:11.040 --> 0:03:13.080 scared of doing this episode because I'm worried people are 0:03:13.120 --> 0:03:15.160 just going to go start fucking stealing from my shops. 0:03:15.760 --> 0:03:17.200 Don't fucking do that, please. 0:03:18.160 --> 0:03:23.320 But let's say Today'sander, you walked in to Fate and 0:03:23.400 --> 0:03:26.200 you just in the middle of the day, walked up 0:03:26.200 --> 0:03:28.720 to a rack, grabbed a pair of jeans, and started 0:03:28.760 --> 0:03:31.200 walking out the store. There is nothing that my staff 0:03:31.240 --> 0:03:32.440 can physically do to stop you. 0:03:33.040 --> 0:03:36.840 Is that legally or is that a company like at 0:03:36.840 --> 0:03:37.320 a shoe. 0:03:37.320 --> 0:03:40.360 I have a feeling it's legally. I've never like, I 0:03:40.400 --> 0:03:42.839 wouldn't even know who to contact. But from as far 0:03:42.920 --> 0:03:46.360 as I'm aware, and from like the research that I've done, like, 0:03:46.640 --> 0:03:48.880 we can't go up to someone and grab them and 0:03:48.960 --> 0:03:50.040 say give that back. 0:03:50.080 --> 0:03:53.160 Can you lock the doors? I don't know, but I 0:03:53.200 --> 0:03:54.600 looked that up while you can talk. 0:03:54.800 --> 0:03:57.320 I wouldn't want to put my staff in a situation 0:03:57.400 --> 0:04:00.000 where they lock the door with a thief in the store, 0:04:00.120 --> 0:04:03.200 or I would be extremely worried about then what would happen. 0:04:03.560 --> 0:04:06.360 But basically, if you own a store and someone comes 0:04:06.360 --> 0:04:09.480 in and grabs shit and walks out, you can't chase 0:04:09.520 --> 0:04:10.440 them down the street. 0:04:10.600 --> 0:04:11.680 You can't grab them. 0:04:12.120 --> 0:04:14.840 I definitely wouldn't lock the door because I don't want 0:04:14.920 --> 0:04:17.560 to put my staff in any type of situation where 0:04:17.600 --> 0:04:20.480 something worse could happen or where someone could get physical. 0:04:21.040 --> 0:04:23.240 But at the end of the day, if people are 0:04:23.240 --> 0:04:26.240 going to steal, they are going to steal. And if 0:04:26.279 --> 0:04:28.920 you are going to make the decision to open a 0:04:28.920 --> 0:04:31.760 physical retail store or any kind of store where people 0:04:31.760 --> 0:04:35.479 can walk in and take stuff like however they like, 0:04:36.160 --> 0:04:38.520 it's just like one of the risks that you take 0:04:38.640 --> 0:04:40.919 and it's almost just a part of your business. 0:04:41.160 --> 0:04:42.240 What have you found, Xander? 0:04:42.480 --> 0:04:45.480 In Australia, if someone is stealing from a retail store, 0:04:46.240 --> 0:04:49.040 what are the legalities involved in this? Can you physically 0:04:49.080 --> 0:04:51.520 keep them in the store while you call the police? 0:04:52.320 --> 0:04:54.880 God, I wouldn't want to do that if they, like 0:04:55.000 --> 0:04:55.760 when violent. 0:04:55.839 --> 0:04:58.000 But let's just you know, maybe they're not violent. 0:04:58.040 --> 0:05:01.080 Maybe like oh. 0:05:01.240 --> 0:05:04.920 In Australia, shoplifting is considered theft under criminal law, and 0:05:05.000 --> 0:05:08.039 store owners or staff do have certain legal rights, but 0:05:08.080 --> 0:05:11.080 they must act within the law to avoid liability. What 0:05:11.120 --> 0:05:14.159 the law says, if someone is caught stealing from a 0:05:14.200 --> 0:05:17.760 retail store, the store owner or staff can make a 0:05:17.800 --> 0:05:18.680 citizens arrest. 0:05:20.080 --> 0:05:22.080 What I did not think this was legal? 0:05:22.279 --> 0:05:25.440 They reason if they reasonably Oh my god, guys, I'm 0:05:25.480 --> 0:05:29.599 so sorry. I have these bloody and visilins in my mouth. 0:05:29.760 --> 0:05:30.240 In viz. 0:05:32.880 --> 0:05:40.480 God talk today in Vizan, it says they reasonably believe 0:05:40.560 --> 0:05:43.120 a crime like theft has been committed and it's necessary 0:05:43.120 --> 0:05:45.880 to prevent the person from escaping or committing further offenses. 0:05:46.839 --> 0:05:51.000 Citizens arrest, be careful. It says, you can detain someone 0:05:51.080 --> 0:05:55.960 until police arrive, but use only reasonable force. Anything obsessive 0:05:56.040 --> 0:05:57.120 could lead to charges like. 0:05:57.120 --> 0:05:59.760 A gray area of false prison. 0:06:00.279 --> 0:06:03.839 Yes, do not chase or restrain someone in a dangerous 0:06:03.880 --> 0:06:10.240 or aggressive way, eg. Tackling locking doors. This could backfire legally, exactly, 0:06:10.480 --> 0:06:14.800 call the police immediately. What you can't do. You can't 0:06:14.839 --> 0:06:18.800 search the person unless they give permission. You can't detain 0:06:18.920 --> 0:06:22.760 someone just on a hunch. There must be reasonable belief 0:06:22.800 --> 0:06:27.000 a crime was committed. You cannot use violence best practice, 0:06:27.360 --> 0:06:31.719 observe and record security footage, YadA, YadA, YadA. Call the police. 0:06:32.000 --> 0:06:34.240 Politely asked a person to wait until the police arrive, 0:06:34.320 --> 0:06:38.240 but don't block exits or physically restrain unless absolutely necessary 0:06:38.240 --> 0:06:42.680 and safe. So really, I'm right, they could just walk out. 0:06:42.560 --> 0:06:45.159 Yes, And we have had that happen. 0:06:45.360 --> 0:06:48.520 We have had people in broad daylight walk into the store, 0:06:48.520 --> 0:06:51.200 grabshit and walk out in front of our staff, and 0:06:51.200 --> 0:06:54.560 then our staff contact us immediately to let us know 0:06:54.600 --> 0:06:56.440 that it happened, and we watch it back on the cameras. 0:06:57.160 --> 0:07:00.280 But honestly, there's nothing anyone can do. And I think 0:07:00.279 --> 0:07:03.159 it would be a different scenario. Let's say if I 0:07:03.680 --> 0:07:06.520 was the one on the shop floor, if that fucking 0:07:06.560 --> 0:07:09.159 happened in front of me, like I would definitely be 0:07:09.240 --> 0:07:11.560 tempted to fucking chase after them or whatever, but I 0:07:11.680 --> 0:07:16.000 know that you're not allowed. There is too many things 0:07:16.040 --> 0:07:18.800 that can go wrong if you choose to lock someone 0:07:18.880 --> 0:07:21.560 in or if you chase someone down the street. So 0:07:21.640 --> 0:07:24.680 many things can go wrong, and it's really unfortunate that 0:07:24.720 --> 0:07:26.480 people can just so easily steal. 0:07:26.960 --> 0:07:31.320 You can actually if hypothetically you lock someone I'm reading 0:07:31.360 --> 0:07:33.360 all this now as you're talking. Still, if you lock 0:07:33.440 --> 0:07:36.720 someone in there and then that person actually hurt your staff, 0:07:36.760 --> 0:07:39.920 you could actually be liable for the staff being hurt. 0:07:40.280 --> 0:07:41.040 I'm pretty sure. 0:07:41.160 --> 0:07:43.760 Yeah, I would not ever lock someone in. 0:07:44.320 --> 0:07:46.720 I think it takes a certain type of person to steal, 0:07:47.040 --> 0:07:49.320 and I wouldn't want to be fucking alone in the 0:07:49.440 --> 0:07:52.680 room or in my shop with someone locked in there 0:07:52.720 --> 0:07:55.960 who was willing enough to just steal from a I'm 0:07:56.000 --> 0:07:57.800 not a small business, but you know, like a business 0:07:57.840 --> 0:07:58.280 like mine. 0:07:58.400 --> 0:08:02.720 Yeah, but you're not Jean's West shutting down ninety stores. 0:08:03.360 --> 0:08:06.360 But people don't give a fuck when it comes to stealing, 0:08:06.480 --> 0:08:08.520 Like if someone's got the motive of stealing, they don't 0:08:08.560 --> 0:08:09.840 give a fuck about who the. 0:08:09.800 --> 0:08:11.720 Business is, how hard the person's worked. 0:08:11.920 --> 0:08:14.440 And that's one of the really disheartening things about being 0:08:14.480 --> 0:08:17.560 stolen from and it really does feel personal, But those 0:08:17.600 --> 0:08:18.960 people don't give a fuck. 0:08:19.600 --> 0:08:24.400 And another way of viewing this is you have no 0:08:24.560 --> 0:08:27.720 idea what circumstances that person is stealing under. 0:08:27.920 --> 0:08:28.960 That's very true as well. 0:08:29.080 --> 0:08:32.679 I always think like people are so quick to condemn 0:08:32.720 --> 0:08:36.320 people who steal, but you have no idea the financial 0:08:36.480 --> 0:08:41.240 position they're in. You have no idea if they're a 0:08:41.280 --> 0:08:44.800 young person being forced and they're being provided for, yeah, 0:08:44.880 --> 0:08:46.640 or yeah, they're being forced to by someone else. 0:08:46.679 --> 0:08:48.760 So many factors at the end of the day, like 0:08:48.880 --> 0:08:52.280 as a business owner and a business, someone else's personal 0:08:54.440 --> 0:08:57.920 standpoint in life, financial or whatever doesn't really have anything 0:08:57.920 --> 0:08:59.640 to do with me or us as a business. If 0:08:59.640 --> 0:09:02.120 you're still from my business, you're stealing from my business. 0:09:02.200 --> 0:09:05.280 But I do understand, like everything comes down to circumstance. 0:09:05.360 --> 0:09:08.960 But I don't know. I don't have. 0:09:08.920 --> 0:09:13.679 Any positive feelings about people who steal, no matter their circumstances. 0:09:14.280 --> 0:09:15.600 Again, like, but. 0:09:15.559 --> 0:09:17.480 This is just from me and my business, you know, 0:09:17.559 --> 0:09:19.880 Like if you're walking into fat and you're stealing my clothes, 0:09:19.920 --> 0:09:21.120 I'm like, fucking come on. 0:09:21.520 --> 0:09:23.600 But then it's a whole other ballpark. 0:09:23.640 --> 0:09:26.040 If someone is stealing food because maybe they don't have 0:09:26.080 --> 0:09:28.040 any food on the table at home. And I'm not 0:09:28.120 --> 0:09:30.400 want to comment on that whatsoever, and I don't want 0:09:30.400 --> 0:09:32.760 what I'm saying to be taken in any type of way, 0:09:33.080 --> 0:09:36.120 But in the times that we have been stolen from 0:09:36.520 --> 0:09:40.360 it is really upsetting. But at the end of the day, 0:09:40.400 --> 0:09:44.520 what matters the most is my staff and their safety 0:09:44.800 --> 0:09:45.959 above anything else. 0:09:46.520 --> 0:09:47.760 Like I don't want to. 0:09:47.800 --> 0:09:51.959 Encourage theft on this podcast, but like, take the fucking genes. 0:09:52.000 --> 0:09:54.040 As long as my staff are safe, that's what matters 0:09:54.080 --> 0:09:54.320 to me. 0:09:54.760 --> 0:09:57.760 Has there been like how many times can you count 0:09:57.800 --> 0:10:00.320 on your hand that this has occurred and you known 0:10:00.360 --> 0:10:00.760 about it? 0:10:01.400 --> 0:10:03.520 Like four times? 0:10:03.679 --> 0:10:05.839 Yeah, But that's what I'm aware of, you know, I'm 0:10:05.880 --> 0:10:08.760 sure it happens a lot more. And I think when 0:10:08.760 --> 0:10:11.160 you're opening a physical store with physical stuff in it 0:10:11.200 --> 0:10:13.280 that people can steal, it's just like a part of 0:10:13.280 --> 0:10:15.160 it that you just have to come to accept. 0:10:15.280 --> 0:10:17.320 Have your staff in those moments said something. 0:10:18.160 --> 0:10:21.480 We've never had staff say anything to people stealing on 0:10:21.520 --> 0:10:24.400 the spot, maybe because they didn't notice at the time 0:10:24.520 --> 0:10:27.480 or it happened so quickly, but I would never expect 0:10:27.520 --> 0:10:28.880 my staff to say something. 0:10:28.720 --> 0:10:33.000 No, but has it always been known to the fact? 0:10:33.160 --> 0:10:35.160 Yeah? Notice always after the fact, and. 0:10:35.040 --> 0:10:36.680 How do you how do you find that out? Is 0:10:36.679 --> 0:10:38.680 someone looking back on the cameras. 0:10:38.320 --> 0:10:40.040 Or or they noticed it at the last minute when 0:10:40.040 --> 0:10:41.719 they see someone walking out the door and they've got 0:10:41.760 --> 0:10:43.959 like clothes in their hands kind of thing, or if 0:10:43.960 --> 0:10:46.439 something's gone missing that they knew was definitely there, then 0:10:46.440 --> 0:10:49.439 we like watch it back kind of thing. And the 0:10:49.520 --> 0:10:52.280 sad thing is like someone stealing from a business like mine, 0:10:52.320 --> 0:10:54.559 Like the police don't give a shit about that kind 0:10:54.559 --> 0:10:57.840 of stuff. No, like when our paramount of store got 0:10:57.880 --> 0:10:59.880 broken into, Like I've heard nothing from. 0:10:59.679 --> 0:11:01.600 That, Yeah, because how do you identity? Like you can 0:11:01.600 --> 0:11:03.200 see them on the camera, but how do you track 0:11:03.280 --> 0:11:03.680 them down? 0:11:03.720 --> 0:11:06.960 Well, they had our iPad that they stole, and the 0:11:07.040 --> 0:11:11.880 iPad find my iPhone was at the house of the person. 0:11:12.320 --> 0:11:14.520 But the police said to me, oh, we know that 0:11:14.800 --> 0:11:17.520 area and we know that block of units, like there's 0:11:17.520 --> 0:11:19.160 a lot of problems that happen there. But like I 0:11:19.160 --> 0:11:21.640 wouldn't know what door it is, so like whatever, like, 0:11:21.679 --> 0:11:24.800 and the iPad is just fucking there. I still need 0:11:24.800 --> 0:11:25.959 I need to look it up and see if it's 0:11:25.960 --> 0:11:28.800 still there. Like that there's nothing that they can do. 0:11:28.880 --> 0:11:32.360 And even still like people could steal from a business 0:11:32.600 --> 0:11:35.040 and like they'll just get a slap on the wrist. Yeah, 0:11:35.080 --> 0:11:36.880 it'd be like give the stuff back and a slap 0:11:36.880 --> 0:11:39.400 on the wrist, Like it's actually fucked. 0:11:40.480 --> 0:11:45.120 Now. You see a lot of like clothing stores and 0:11:45.200 --> 0:11:47.439 like places like actually I don't even know they do 0:11:47.520 --> 0:11:49.439 it anymore, but like places like came out a target 0:11:49.440 --> 0:11:51.320 and that they used to always have the security tags 0:11:51.320 --> 0:11:53.640 like pinned on. Do a lot of places still do that? 0:11:53.840 --> 0:11:54.959 And do you do that? 0:11:55.240 --> 0:11:56.200 No? I don't do that. 0:11:57.240 --> 0:12:00.959 We figure and again, like I still have moments where 0:12:01.000 --> 0:12:03.440 I think should we security tag all of our things? 0:12:04.280 --> 0:12:07.160 We figure, if someone's going to steal, they don't give 0:12:07.200 --> 0:12:09.040 a shit if it's got that little plastic thing on. 0:12:08.960 --> 0:12:10.760 It because they could run anyway once it goes off. 0:12:11.040 --> 0:12:11.319 Yeah. 0:12:11.440 --> 0:12:14.200 Yeah, And also there's probably devices that you can buy 0:12:14.200 --> 0:12:17.160 on Amazon that easily clip those things off. Like if 0:12:17.200 --> 0:12:20.840 someone's gonna steal, they're gonna steal no matter what. So 0:12:21.160 --> 0:12:24.760 security tagging every single thing we have done the maths 0:12:24.840 --> 0:12:28.520 on like just how much work that takes of physically 0:12:28.559 --> 0:12:30.920 putting it on every single one, and then also how 0:12:30.920 --> 0:12:32.440 many times have you been to a store and bought 0:12:32.480 --> 0:12:34.600 something and got home and it still has the fucking 0:12:34.640 --> 0:12:37.040 tag on it and the staff forgot to take it off. 0:12:37.480 --> 0:12:42.240 And we've weighed up the disappointment of that happening, because 0:12:42.240 --> 0:12:43.640 when you're talking at the counter, like you can just 0:12:43.640 --> 0:12:45.520 forget or whatever and put the item in the bag 0:12:45.520 --> 0:12:46.040 with the security. 0:12:46.640 --> 0:12:48.480 To me, I've had to like pry it off with 0:12:48.559 --> 0:12:51.360 all the strength in the world. Yeah, with every gadget at. 0:12:51.240 --> 0:12:54.040 Home, and the amount of times that would probably accidentally happen, 0:12:54.080 --> 0:12:57.240 and then customers would be disappointed, maybe they would come 0:12:57.280 --> 0:12:59.160 to us with a scathing email or leave us a 0:12:59.160 --> 0:13:01.080 bad review because they had an event that night and 0:13:01.120 --> 0:13:03.280 they had to wear it, but then they couldn't wear it. Like, 0:13:03.320 --> 0:13:05.400 We've weighed this up so many times, and then I've thought, oh, 0:13:05.400 --> 0:13:07.640 we could even just have it on certain items, you know, 0:13:07.720 --> 0:13:10.280 like maybe our more premium items or our more expensive items. 0:13:10.440 --> 0:13:14.720 But people are going to steal regardless of that. Like 0:13:14.800 --> 0:13:17.199 someone with the mentality of I'm going to go shop 0:13:17.200 --> 0:13:19.640 lift today, they don't give a fuck, Like they're going 0:13:19.679 --> 0:13:21.679 to steal no matter what. Just because it has a 0:13:21.679 --> 0:13:23.520 little plastic tag on it doesn't mean, oh, I'm not 0:13:23.520 --> 0:13:26.760 going to steal that because they don't care. I think 0:13:26.840 --> 0:13:30.160 what we can do as business owners is obviously equip 0:13:30.240 --> 0:13:33.600 our staff make them aware that stealing does happen every 0:13:33.600 --> 0:13:36.280 single day in businesses all around the world and all 0:13:36.320 --> 0:13:39.800 around Australia, and it's all about your staff just being 0:13:39.840 --> 0:13:43.720 super attentive. But even then, if someone comes in and 0:13:43.800 --> 0:13:46.559 our staff is following them around, if people want, they 0:13:46.559 --> 0:13:48.520 can just grab something in front of our staff and 0:13:48.600 --> 0:13:51.320 run for the door. It doesn't make a difference. But 0:13:51.679 --> 0:13:54.440 I guess you can, to a certain extent, try to 0:13:55.120 --> 0:14:00.400 make a thief feel a little bit more uncomfortable, to say, like, 0:14:00.400 --> 0:14:02.000 I'm watching you, and I can see what you're doing, 0:14:02.000 --> 0:14:04.560 and you can hope that that will deter them, and 0:14:04.600 --> 0:14:06.680 you can set up your store so that everything is 0:14:06.800 --> 0:14:09.240 kind of in view. I think one of the reasons 0:14:09.280 --> 0:14:12.440 why we probably see so much more shoplifting in massive 0:14:12.440 --> 0:14:15.640 stores like Kmart and big w and Coals and Woolies 0:14:15.720 --> 0:14:18.320 is because there's so many places to hide, you know, 0:14:18.400 --> 0:14:21.240 behind little racks and everything the store is so big, 0:14:21.240 --> 0:14:24.240 Whereas I think one of the advantages with having our stores, 0:14:24.280 --> 0:14:26.560 which are more boutique, he is like there's no way 0:14:26.560 --> 0:14:28.960 you can really hide in our stores, Like if you're 0:14:29.000 --> 0:14:31.280 walking around the store, the staff can see you kind 0:14:31.320 --> 0:14:34.360 of thing. So I think that would definitely eliminate some 0:14:34.600 --> 0:14:36.800 theft because people think, oh, I can't shove this in 0:14:36.840 --> 0:14:39.360 my bag because everyone's looking at me, you know. But 0:14:40.000 --> 0:14:42.480 that's all you can really do is just be aware 0:14:42.720 --> 0:14:47.720 that theft does happen. It's just a shitty, sucky part 0:14:47.760 --> 0:14:52.960 of business that you cannot avoid and it's dumb. But 0:14:53.160 --> 0:14:55.440 like you would hope that you would put faith in 0:14:55.600 --> 0:15:00.120 humanity that people wouldn't steal, which you can't. Really they 0:15:00.160 --> 0:15:07.960 put faith in humanity people still, no matter what, isn't. 0:15:07.720 --> 0:15:12.600 It crazy that like only like one hundred and something 0:15:12.680 --> 0:15:15.200 years ago, if you stole a loaf of bread, that'd 0:15:15.200 --> 0:15:18.960 like deport you. Really, Yeah, that's how we got convicts here. 0:15:19.640 --> 0:15:21.360 You stole a laf of bread, that send you to 0:15:21.440 --> 0:15:25.360 Australia to work, yeah, in the colonies. And now you 0:15:25.480 --> 0:15:28.560 steal a piece of clothing, like, well we just have 0:15:28.640 --> 0:15:29.280 to let them go. 0:15:29.520 --> 0:15:31.960 Yeah, like it's a crime, but it's not. 0:15:32.320 --> 0:15:36.160 Yeah, like you would have to probably to actually get 0:15:36.200 --> 0:15:38.680 in trouble, like really fuck up someone's whole store. 0:15:38.720 --> 0:15:40.280 Smash shit and then be identical. 0:15:40.360 --> 0:15:42.680 Even man, they've already done that to your store once, 0:15:42.800 --> 0:15:43.400 you know what I mean. 0:15:43.520 --> 0:15:46.960 Like, it's a really shitty and tough part of business. 0:15:47.360 --> 0:15:48.800 It's one of those things that you just kind of 0:15:48.840 --> 0:15:51.320 have to cop on the chin and just have your 0:15:51.320 --> 0:15:54.000 staff be super attentive and aware of everything that's going 0:15:54.000 --> 0:15:55.840 on in the store. But at the end of the day, 0:15:55.920 --> 0:15:58.480 it is a really gray area and there's not much 0:15:58.520 --> 0:16:01.000 that we can do from our point of view. I 0:16:01.040 --> 0:16:03.880 wish we could have some sort of system that detects 0:16:03.880 --> 0:16:06.040 when someone steals and metal bars go up and it 0:16:06.240 --> 0:16:08.360 locks our staff in one little section and the thief 0:16:08.440 --> 0:16:10.560 in another section, like on the Sims when you would 0:16:10.560 --> 0:16:13.400 lock someone in the room door and then the police 0:16:13.400 --> 0:16:15.400 would come and then they would get in trouble. But 0:16:15.600 --> 0:16:19.720 that's not how the world works, and unfortunately the police 0:16:19.720 --> 0:16:23.120 are dealing with situations a lot larger than someone's stealing 0:16:23.280 --> 0:16:26.280 fucking genes from fate. It is something to be super 0:16:26.280 --> 0:16:28.240 mindful of for all of you business owners out there. 0:16:28.240 --> 0:16:30.200 If you do want to go into owning any kind 0:16:30.200 --> 0:16:35.000 of physical space that theft may happen, what security measures 0:16:35.080 --> 0:16:38.680 could you recommend to putting in place, because thievery doesn't 0:16:38.760 --> 0:16:39.240 just happen. 0:16:39.640 --> 0:16:43.000 Thievery that's a word I know, well, I like it. 0:16:43.320 --> 0:16:47.320 Thievery doesn't just happen in the daytime when the stow's running, 0:16:47.760 --> 0:16:50.840 as you know, it happens when the staw's closed. 0:16:50.920 --> 0:16:52.640 Yeah, So the most that you can do there is 0:16:52.680 --> 0:16:55.440 like make sure that you have like a strong, secure 0:16:55.520 --> 0:16:58.880 door and locks and dead bolts and all that kind 0:16:58.880 --> 0:17:01.560 of stuff, a good security system. The system that we 0:17:01.720 --> 0:17:03.960 use in our home and all of our businesses is 0:17:04.359 --> 0:17:08.200 hik hick Vision or hike Vision. They're the cameras that 0:17:08.240 --> 0:17:09.960 we have. They're like the best ones that you can buy. 0:17:10.040 --> 0:17:14.800 They're the highest quality an alarm system. And locking all 0:17:14.840 --> 0:17:19.200 of your like valuable valuables away in the safe, including 0:17:19.280 --> 0:17:21.439 like your cash register and stuff like that. Obviously, you 0:17:21.440 --> 0:17:23.240 can't put all your stock away at the end of 0:17:23.240 --> 0:17:26.119 the day, so that's always going to be out in 0:17:26.160 --> 0:17:29.160 the open. But yeah, just locking everything up as securely 0:17:29.240 --> 0:17:31.960 as you can. But again, like if someone has the 0:17:32.000 --> 0:17:35.119 motive of smashing in a glass window, they're gonna fucking 0:17:35.200 --> 0:17:38.600 do that, and it's really disappointing. But that's honestly just 0:17:38.840 --> 0:17:41.160 life and the way the world works, and I get 0:17:41.160 --> 0:17:42.879 asked this question all the time, like how do you 0:17:42.920 --> 0:17:45.879 deal with people stealing, and like it's just one of 0:17:45.880 --> 0:17:49.240 those things that you quite literally and sadly have to 0:17:49.359 --> 0:17:53.359 cop on the chin. And no matter how many security 0:17:53.440 --> 0:17:55.480 measures you take and all the things that you put 0:17:55.560 --> 0:17:59.520 in place, if someone has the motive to steal, they're 0:17:59.520 --> 0:18:04.760 going to a thief is a thief, and like, fucking 0:18:04.800 --> 0:18:06.400 shame on them. 0:18:06.720 --> 0:18:08.480 Don't steal from businesses. 0:18:09.440 --> 0:18:11.320 It is really hard at the end of the day, 0:18:11.400 --> 0:18:14.679 Like you said earlier, Xander that like everyone has a 0:18:14.680 --> 0:18:17.639 different situation. We don't know the circumstance in which someone 0:18:17.800 --> 0:18:20.280 is stealing, like they could be forced to be stealing 0:18:20.320 --> 0:18:23.159 in I don't know, and I am mindful of that, 0:18:23.200 --> 0:18:26.000 and I do feel kind of bad that people do 0:18:26.119 --> 0:18:28.800 have to steal. And it's a whole different topic to 0:18:29.160 --> 0:18:32.879 steal clothes compared to stealing food. And like you hear 0:18:32.920 --> 0:18:34.880 people all the time like, fuck it, let's steal from 0:18:34.880 --> 0:18:37.200 the big supermarkets, you know, like they make so much 0:18:37.240 --> 0:18:40.040 money out of us. And I can't comment on that 0:18:40.400 --> 0:18:43.320 because I don't own a supermarket, but I think I 0:18:43.359 --> 0:18:46.320 am the voice to speak on behalf of all smaller 0:18:46.359 --> 0:18:48.560 business owners out there. I know I'm not a small 0:18:48.600 --> 0:18:51.399 business technically anymore, but I still like am a solo 0:18:51.600 --> 0:18:56.679 owned business in Australia. Don't steal from these small businesses. 0:18:57.480 --> 0:19:01.000 Like I know, things are fucking ex expensive and you 0:19:01.080 --> 0:19:04.679 might really want something or I don't know, but like 0:19:04.720 --> 0:19:08.639 a lot of hard work and sweat, blood, tears, everything 0:19:08.640 --> 0:19:12.000 in between goes into owning businesses, as you would know, 0:19:12.200 --> 0:19:14.880 and like owning stores, and it's just so expensive and 0:19:15.040 --> 0:19:16.600