1 00:00:00,280 --> 00:00:03,760 Speaker 1: This is the Fitting in Whipper with Kate Richie podcast Fitz. 2 00:00:03,880 --> 00:00:06,840 Speaker 1: I wanted to tell you about something I've experienced recently. 3 00:00:07,320 --> 00:00:10,000 Speaker 1: I've been to see the same circus four times. 4 00:00:10,039 --> 00:00:11,360 Speaker 2: I don't know if I've told you about this. 5 00:00:11,600 --> 00:00:14,560 Speaker 1: Ashton's No, It's got Service New South Wales. 6 00:00:14,680 --> 00:00:15,880 Speaker 2: Oh sorry, I've been. 7 00:00:15,760 --> 00:00:18,960 Speaker 1: There four times now. It's such a hoosh. I thought 8 00:00:18,960 --> 00:00:20,799 Speaker 1: i'd say this, tell this story for. 9 00:00:20,840 --> 00:00:25,000 Speaker 3: Anybody to find it fascinating. When you're waiting in line 10 00:00:25,120 --> 00:00:27,640 Speaker 3: to see you can people watch at Service New South 11 00:00:27,680 --> 00:00:28,320 Speaker 3: Fast all day? 12 00:00:28,800 --> 00:00:31,280 Speaker 1: You can. That's once you've got your ticket. After you've 13 00:00:31,280 --> 00:00:33,320 Speaker 1: lined up out the door, I go to the Bondi junction. 14 00:00:33,360 --> 00:00:33,519 Speaker 2: Want. 15 00:00:33,520 --> 00:00:35,239 Speaker 1: I've been there a few times now. I know very 16 00:00:35,400 --> 00:00:38,440 Speaker 1: very well. All I needed to do was register the 17 00:00:38,440 --> 00:00:39,320 Speaker 1: trailer for the tinny. 18 00:00:39,520 --> 00:00:39,720 Speaker 2: Right. 19 00:00:39,960 --> 00:00:42,960 Speaker 1: It's a four point four point two meter Quintrex tinny. 20 00:00:43,320 --> 00:00:45,880 Speaker 1: It's very simple, mate, with a thirty yamahar on the back. 21 00:00:46,560 --> 00:00:49,440 Speaker 1: So I've gone through all the paperwork required. Let's go 22 00:00:49,520 --> 00:00:51,919 Speaker 1: through the first time I turned up there. You need 23 00:00:52,000 --> 00:00:54,600 Speaker 1: proof of purchase, right, And I just want to tell 24 00:00:54,640 --> 00:00:58,880 Speaker 1: this story for anybody that's experienced the anxiety of turning 25 00:00:58,920 --> 00:01:02,320 Speaker 1: up to one of these services sensus centers, because you 26 00:01:02,400 --> 00:01:05,399 Speaker 1: walk in there, you're always under the pump. 27 00:01:05,560 --> 00:01:06,679 Speaker 2: It's your lunch break. 28 00:01:07,080 --> 00:01:09,199 Speaker 1: You don't know how long you're going to be waiting there, 29 00:01:09,600 --> 00:01:12,199 Speaker 1: and already your heart is racing when you get in there. 30 00:01:12,560 --> 00:01:16,119 Speaker 1: The anxiety of when your number is called and you're 31 00:01:16,160 --> 00:01:19,520 Speaker 1: hoping that you have ticked off everything in the paperwork 32 00:01:20,120 --> 00:01:22,520 Speaker 1: and that you've got everything you need down to a 33 00:01:22,600 --> 00:01:26,000 Speaker 1: tee and they're going to be able to say, okay, stamp, 34 00:01:26,080 --> 00:01:27,959 Speaker 1: stamp there you go, have a great day. 35 00:01:28,360 --> 00:01:30,920 Speaker 2: The likelihood of that happening is about ten percent. 36 00:01:31,000 --> 00:01:31,479 Speaker 3: I reckon. 37 00:01:32,319 --> 00:01:36,640 Speaker 1: So first time I go in there, I've waited an 38 00:01:36,680 --> 00:01:38,400 Speaker 1: hour and I go through. 39 00:01:38,400 --> 00:01:41,640 Speaker 2: I've done all the paperwork you obviously haven't. 40 00:01:41,720 --> 00:01:41,840 Speaker 1: Right. 41 00:01:43,480 --> 00:01:46,400 Speaker 2: The boat needs to be registered as well. So then 42 00:01:46,440 --> 00:01:47,080 Speaker 2: I go in there. 43 00:01:47,160 --> 00:01:49,000 Speaker 1: You need to have proof of purchase, you need your 44 00:01:49,040 --> 00:01:52,680 Speaker 1: blue slip, you need everything else that's required. And I 45 00:01:52,760 --> 00:01:56,080 Speaker 1: get there, everything's done, and the guy says, oh, we 46 00:01:56,160 --> 00:01:59,720 Speaker 1: actually need an ink ink signature from the cellar of 47 00:01:59,720 --> 00:02:01,880 Speaker 1: the boat, and I said, well, it's my dad. I 48 00:02:01,920 --> 00:02:05,080 Speaker 1: bought the boat off Dad five hundred bucks. Right, So 49 00:02:05,600 --> 00:02:07,800 Speaker 1: here's the note. Dad sent me an email because he 50 00:02:07,840 --> 00:02:09,960 Speaker 1: lives in Melbourne and I've printed it out, the proof 51 00:02:09,960 --> 00:02:12,840 Speaker 1: of purchase five hundred dollars and they went, no, you 52 00:02:12,880 --> 00:02:16,640 Speaker 1: need an ink signature. So okay, okay, right, So I 53 00:02:16,639 --> 00:02:19,080 Speaker 1: mean he's written here and I can call him if 54 00:02:19,120 --> 00:02:21,440 Speaker 1: you want to a verbal on it, just quickly. I 55 00:02:21,440 --> 00:02:23,959 Speaker 1: mean he can read out his driver's license. No, we 56 00:02:24,040 --> 00:02:26,640 Speaker 1: need an ink signature. So I then have to leave 57 00:02:26,680 --> 00:02:29,760 Speaker 1: the place after waiting an hour and call Dad and say, Dad, 58 00:02:30,040 --> 00:02:31,679 Speaker 1: could you print out the letter you sent me in 59 00:02:31,720 --> 00:02:34,000 Speaker 1: an email and could you sign it and then manually 60 00:02:34,120 --> 00:02:36,840 Speaker 1: using snail mail, post it to Sydney so I can 61 00:02:36,880 --> 00:02:39,240 Speaker 1: then go and wait another hour at Services New South 62 00:02:39,240 --> 00:02:44,040 Speaker 1: Wales to sit there and mind you fits. This is 63 00:02:44,040 --> 00:02:46,760 Speaker 1: what I do every time. Great tip for everybody, well, 64 00:02:46,800 --> 00:02:49,000 Speaker 1: I thought, so say to them, have a look at 65 00:02:49,040 --> 00:02:51,320 Speaker 1: the rest of my paperwork. Is there anything else I 66 00:02:51,400 --> 00:02:55,040 Speaker 1: need here? And they go, no, just the ink signature. 67 00:02:55,360 --> 00:02:58,440 Speaker 1: So I walk out of there, I go get the 68 00:02:58,480 --> 00:03:01,799 Speaker 1: signature from Dad, A war back in and I'll wait 69 00:03:01,840 --> 00:03:04,920 Speaker 1: another hour. Now this wasn't this wasn't their fault. I 70 00:03:04,960 --> 00:03:06,520 Speaker 1: fell asleep. I was exhausted. 71 00:03:07,520 --> 00:03:08,800 Speaker 2: Oh I fell asleep. 72 00:03:08,880 --> 00:03:11,359 Speaker 1: I missed my number right, Yeah, I go to get 73 00:03:11,360 --> 00:03:14,200 Speaker 1: another number. I'm waiting there for another forty five minutes, 74 00:03:14,200 --> 00:03:17,399 Speaker 1: so I've slept for an hour, done forty five Wait, 75 00:03:17,680 --> 00:03:18,320 Speaker 1: now I've got a. 76 00:03:18,360 --> 00:03:20,680 Speaker 2: Lest got to be vision of this somewhere on a seat. 77 00:03:20,760 --> 00:03:22,760 Speaker 1: Now I have to leave to go and pick up 78 00:03:22,760 --> 00:03:25,320 Speaker 1: the kids. So another false start. Trying to get a 79 00:03:25,320 --> 00:03:27,880 Speaker 1: trailer registered. And I'm good with paperwork. This is a 80 00:03:27,919 --> 00:03:32,680 Speaker 1: guy who just did four passports clean crisp, not one error. 81 00:03:32,919 --> 00:03:35,200 Speaker 1: You would have thought passports would be harder than registering 82 00:03:35,200 --> 00:03:35,680 Speaker 1: a trailer. 83 00:03:36,080 --> 00:03:37,800 Speaker 2: So I go back in for the third time. 84 00:03:38,400 --> 00:03:41,520 Speaker 1: I wait another forty five to an hour, and then 85 00:03:41,720 --> 00:03:45,040 Speaker 1: I showed them I've got the ink signature, and I 86 00:03:45,080 --> 00:03:47,200 Speaker 1: show them the paperwork and they go yep, yep. The 87 00:03:47,240 --> 00:03:50,320 Speaker 1: guy goes to get the number played out for the 88 00:03:50,360 --> 00:03:53,320 Speaker 1: new trailer, and I sit there and he goes, oh, no, 89 00:03:53,560 --> 00:03:56,720 Speaker 1: your blue SIPs more than forty two days old, so 90 00:03:56,800 --> 00:03:57,880 Speaker 1: we can't accept that. 91 00:03:59,440 --> 00:04:00,480 Speaker 2: Anyway, checked it. 92 00:04:00,560 --> 00:04:02,440 Speaker 1: I was in here, I was in here a week ago, 93 00:04:02,760 --> 00:04:05,760 Speaker 1: and you said, well, the paperwork was done anyway. 94 00:04:05,840 --> 00:04:07,840 Speaker 2: So I leave again, and I think I can't go 95 00:04:07,960 --> 00:04:09,000 Speaker 2: back in there, like. 96 00:04:09,000 --> 00:04:11,680 Speaker 1: The anxiety is building, So I said, you know what, 97 00:04:11,920 --> 00:04:13,520 Speaker 1: I'm not going to wait another forty five. 98 00:04:13,880 --> 00:04:17,000 Speaker 2: I'll do the clever thing. I'll make a booking. Fits. 99 00:04:17,839 --> 00:04:20,360 Speaker 1: So I had to wait three weeks to make a 100 00:04:20,400 --> 00:04:23,120 Speaker 1: booking to get in there. I go in there the 101 00:04:23,160 --> 00:04:26,720 Speaker 1: other day. I've now spent another two hundred dollars on 102 00:04:26,760 --> 00:04:27,719 Speaker 1: a new blue slip. 103 00:04:29,200 --> 00:04:32,600 Speaker 2: I've spent six hundred dollars on the paperwork. Mate, today 104 00:04:33,120 --> 00:04:35,760 Speaker 2: you fell asleep. You've had opportunities. 105 00:04:36,400 --> 00:04:38,400 Speaker 3: You've let yourself down, your family. 106 00:04:38,400 --> 00:04:41,800 Speaker 1: I've spent more trying to register the tinny than the 107 00:04:41,839 --> 00:04:42,679 Speaker 1: tinny is worth. 108 00:04:43,160 --> 00:04:47,200 Speaker 3: More importantly, you've let the Yamaha down. That's what Yama. 109 00:04:47,960 --> 00:04:50,640 Speaker 3: He just wants the Yama Yamaha. Third, he just wants 110 00:04:50,680 --> 00:04:53,000 Speaker 3: to get out under the water and fishing. 111 00:04:53,000 --> 00:04:56,520 Speaker 2: It's a beautiful boat. You can't, clearly you can't. But 112 00:04:56,560 --> 00:04:58,119 Speaker 2: I'm going in with confidence. Fits. 113 00:04:58,120 --> 00:05:00,240 Speaker 1: I've made my eleven o'clock booking and I roll through 114 00:05:00,279 --> 00:05:02,720 Speaker 1: the door. My number comes straight up. There's no waite time. 115 00:05:02,960 --> 00:05:05,960 Speaker 2: I'm on a rowl. So I get there, I sit down. 116 00:05:06,000 --> 00:05:09,320 Speaker 1: The guy gets the number plate and he says, oh, 117 00:05:09,480 --> 00:05:11,440 Speaker 1: the mechanic that gave you the blue slip should have 118 00:05:11,440 --> 00:05:14,080 Speaker 1: filled this bit out. Oh and I we're not doing 119 00:05:14,120 --> 00:05:17,280 Speaker 1: this again, mate, We are not doing this. And I 120 00:05:17,320 --> 00:05:20,279 Speaker 1: sat down and I didn't raise my voice. You know 121 00:05:20,279 --> 00:05:21,919 Speaker 1: those moments where you go, Okay, there's two ways I 122 00:05:21,920 --> 00:05:24,080 Speaker 1: can go here. I can pull out an M sixteen 123 00:05:24,120 --> 00:05:26,160 Speaker 1: and blow the entire place to put pieces. 124 00:05:26,320 --> 00:05:27,720 Speaker 2: No, that's it. 125 00:05:29,080 --> 00:05:31,640 Speaker 1: I can just find the right tone and ask to 126 00:05:31,640 --> 00:05:35,279 Speaker 1: speak to the manager. So I've then gone into one 127 00:05:35,279 --> 00:05:37,120 Speaker 1: of the great monologues of the modern era. 128 00:05:37,560 --> 00:05:39,200 Speaker 2: Oh yeah, very good. 129 00:05:39,480 --> 00:05:42,320 Speaker 3: That's usually it's at a restaurant when the mains come out. 130 00:05:42,200 --> 00:05:45,520 Speaker 1: And I've done head down, eyes up, that kind of gear. 131 00:05:45,360 --> 00:05:46,360 Speaker 2: Look of disappointment. 132 00:05:46,400 --> 00:05:49,200 Speaker 1: I've delivered an issue with the system, and I've even 133 00:05:49,480 --> 00:05:50,719 Speaker 1: removed the personal from it. 134 00:05:50,720 --> 00:05:52,920 Speaker 2: And I said it's I think his name is run Jab. 135 00:05:52,920 --> 00:05:53,560 Speaker 2: I said, run Jeb. 136 00:05:53,600 --> 00:05:55,960 Speaker 1: It's not your fault. It's not your fault at all. 137 00:05:55,960 --> 00:05:58,880 Speaker 1: It's the system's fault. But I've spent you're asking me 138 00:05:58,920 --> 00:06:01,839 Speaker 1: to spend another two high undred dollars so I can 139 00:06:01,839 --> 00:06:04,480 Speaker 1: get a trailer, a tinny out on the water. And 140 00:06:04,560 --> 00:06:07,159 Speaker 1: I said, I'm better off paying the fine for an 141 00:06:07,240 --> 00:06:12,680 Speaker 1: unregistered trailer. That is what you've done to me, life, mate, 142 00:06:12,720 --> 00:06:14,680 Speaker 1: I said, rum Dad, I'm going to walk out of here, 143 00:06:15,240 --> 00:06:17,200 Speaker 1: and I won't have changed his name. 144 00:06:19,200 --> 00:06:21,640 Speaker 2: His name was rum Jab I'm sure of it. 145 00:06:22,960 --> 00:06:26,000 Speaker 1: I'm prepared to break the law and cop the fine 146 00:06:26,120 --> 00:06:29,280 Speaker 1: because of what I've had to go through dealing with 147 00:06:29,360 --> 00:06:30,640 Speaker 1: your organization. 148 00:06:31,200 --> 00:06:34,760 Speaker 2: Oh this is rum Jazz. You don't think they cop 149 00:06:34,839 --> 00:06:36,279 Speaker 2: this every single day. 150 00:06:36,360 --> 00:06:39,160 Speaker 1: For anybody that's been through the process of the paperwork 151 00:06:39,200 --> 00:06:41,800 Speaker 1: and services in New South Wales, I feel you and 152 00:06:41,880 --> 00:06:43,200 Speaker 1: I'm here to support you. 153 00:06:43,760 --> 00:06:45,560 Speaker 2: I'm speaking on behalf of you this morning. 154 00:06:46,080 --> 00:06:49,000 Speaker 1: Anyone else care? Just quickly around the room, anyone else cares? 155 00:06:49,160 --> 00:06:52,320 Speaker 1: Four minutes of wasted time? Oli doesn't care. Mad he 156 00:06:52,360 --> 00:06:57,040 Speaker 1: doesn't care. Thanks Maddie. Whip with Kate Ritchie is a 157 00:06:57,120 --> 00:07:00,720 Speaker 1: not for podcast right shows like this lad the Nova 158 00:07:00,839 --> 00:07:03,960 Speaker 1: Player via the app Store or Google Play. 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