WEBVTT - How I feel About Firing Someone

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<v Speaker 1>Hi, I'm Britney Saunders and welcome to Big Business, the

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<v Speaker 1>place where business is far from boring. And today I'm

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<v Speaker 1>recording on a wobbaicle land. Now, this episode in particular

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<v Speaker 1>that you're listening to is coming out during the Chrissy

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<v Speaker 1>Slash holiday break, and some podcasts take a break during

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<v Speaker 1>the Christmas break, but there's no break for me when

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<v Speaker 1>it comes to Big Business. I'm coming out with these episodes,

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<v Speaker 1>but I thought I would mention I'm recording these from

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<v Speaker 1>home and the quality may not be exactly the same

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<v Speaker 1>as when I'm in the studio, but hopefully it will do.

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<v Speaker 1>In today's episode, I'm going to be answering some juicy

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<v Speaker 1>questions that you sent through. I did little question box

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<v Speaker 1>on my Instagram story and by the way, I thought

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<v Speaker 1>I would also mention I have a podcast Instagram page

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<v Speaker 1>for Big Business, So if you look up Big Business

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<v Speaker 1>podcast on Insta, I mean, feel free to give me

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<v Speaker 1>a follow on there, or you don't have to if

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<v Speaker 1>you don't want. But if you ever have a question

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<v Speaker 1>for me and you would like me to answer it

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<v Speaker 1>on the pod, or maybe you've got like a sona

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<v Speaker 1>or you want advice on something I love doing these

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<v Speaker 1>kinds of episodes where I'm quite literally answering the questions

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<v Speaker 1>or scenarios or dilemmas that you have for me. Send

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<v Speaker 1>me a DM on that account because I don't get

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<v Speaker 1>anywhere near as many messages on that account as I

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<v Speaker 1>do on my main one. So if you've ever got

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<v Speaker 1>a question, slide into my Big Business Podcast dms and

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<v Speaker 1>let me know, because I love giving the listeners what

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<v Speaker 1>they want. Question number one, Are you against your staff

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<v Speaker 1>discussing their wages? Absolutely not. They're more than welcome to

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<v Speaker 1>discuss whatever they want with one another. And I have

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<v Speaker 1>heard I have heard stories like I don't like. I'm

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<v Speaker 1>sure they're true, but I've heard stories that some companies

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<v Speaker 1>have written it into their contracts that they're not allowed

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<v Speaker 1>kind of thing. And I don't know is that legal

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<v Speaker 1>or not. I don't know, but we've never had any

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<v Speaker 1>type of conversation like that with any of our team members.

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<v Speaker 1>It's not written anywhere. They can do whatever they want,

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<v Speaker 1>they can talk about whatever they want. And I think

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<v Speaker 1>that's another thing too. People are going to talk like

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<v Speaker 1>coworkers are going to talk, especially when they become friendly

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<v Speaker 1>with one another, and you can't really stop that, And

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<v Speaker 1>I mean, I don't know about the companies that have

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<v Speaker 1>written it into their contracts, like you must not discuss

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<v Speaker 1>your wage with someone else, But like I think people

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<v Speaker 1>are still going to talk regardless. So no, that's never

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<v Speaker 1>been an issue for us, and we've never had any

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<v Speaker 1>issues with that. And do our staff talk about their

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<v Speaker 1>wages with one another? Most likely, I'd say, but that's

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<v Speaker 1>fine by me. We've never had to have that conversation

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<v Speaker 1>or thought. But it's a very good question. The next

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<v Speaker 1>question comes from the same person. Shout out to this person,

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<v Speaker 1>you were sending me very juicy questions, And this question

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<v Speaker 1>is how many people have you fired? And was it

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<v Speaker 1>hard or easy? If I had to go back and think,

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<v Speaker 1>I want to say like less than five or it

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<v Speaker 1>could be like less than three. In my experience what

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<v Speaker 1>I've personally found, and I don't know if I can

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<v Speaker 1>for every other business owner, but when you're dealing with

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<v Speaker 1>a staff member who is heading down like the wrong

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<v Speaker 1>kind of way within your business, oftentimes in my experience,

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<v Speaker 1>they'll leave before you have to terminate their position. I

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<v Speaker 1>think just because like they would be aware of whatever's

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<v Speaker 1>happened or what's been going on, kind of thing. So

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<v Speaker 1>a lot of the time, you know, I find that

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<v Speaker 1>they kind of take themselves out of the company anyway.

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<v Speaker 1>So we've definitely experienced that quite a few times. But

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<v Speaker 1>when it's come to actually like actually firing people, like

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<v Speaker 1>I want to say, three times over the seven years

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<v Speaker 1>I have along, we've been gone for now, like it's

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<v Speaker 1>really not many. But in saying that, like, what we

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<v Speaker 1>have dealt with more than firing people is just like

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<v Speaker 1>dealing with little like conflicts and you know, having to

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<v Speaker 1>issue warning letters or just having like you know, a

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<v Speaker 1>non disciplinary meeting like if something is popped up, and

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<v Speaker 1>like I want to say that, like that is harder

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<v Speaker 1>than actually having to terminate someone's position. Now, I'm not

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<v Speaker 1>the best person obviously to talk about firing people because

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<v Speaker 1>I really don't have that much experience compared to some

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<v Speaker 1>people who I don't know work for huge companies and

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<v Speaker 1>they fire people every left, right, and center, every second

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<v Speaker 1>day of the week. I don't know, So I feel

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<v Speaker 1>like I'm not the best person to give full advice

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<v Speaker 1>on it. But I can definitely talk to the point

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<v Speaker 1>of like having to have tough conversations and the times

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<v Speaker 1>that we have had to terminate people's positions. I feel

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<v Speaker 1>like the word fired is so harsh, Like it's so harsh,

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<v Speaker 1>I'd rather say, like, terminate your position with us. It's

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<v Speaker 1>definitely not it's not easy. It's not fun. Even just

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<v Speaker 1>on the topic of like having to have a non

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<v Speaker 1>disciplinary meeting with someone, like, it's never fun. Like everyone

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<v Speaker 1>can feel nervous. And most of the time people when

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<v Speaker 1>they're being offered one of those meetings, you know they

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<v Speaker 1>know so what you're going to be talking about, because

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<v Speaker 1>maybe something's happened in the workplace. You need to sit

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<v Speaker 1>down and say, look, like this has happened, and here's

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<v Speaker 1>how we're going to move forward. They're never easy, But

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<v Speaker 1>in my experience, I will say what I have been

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<v Speaker 1>surprised by is when you do have a hard conversation.

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<v Speaker 1>By the way, one of my favorite sayings of all

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<v Speaker 1>time is hard conversations, easy life. Easy conversations, hard life.

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<v Speaker 1>Like that is my life fucking motto. You've just got

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<v Speaker 1>to have a hard conversation, even if it feels like

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<v Speaker 1>makes you feel sick and you can't sleep the night before.

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<v Speaker 1>As soon as you have that hard conversation, you'll have

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<v Speaker 1>an easy life. And if you just go through life

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<v Speaker 1>and through business, having easy conversations all the time, aka

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<v Speaker 1>avoiding all those things that you need to talk about,

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<v Speaker 1>you're going to have a hard time. And that's definitely

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<v Speaker 1>what I've learned. But in my experience with just like

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<v Speaker 1>having those awkward conversations, you know, in previous years, I'm

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<v Speaker 1>always like pleasantly surprised by people and how willing they

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<v Speaker 1>are to come to the table, even if you're like

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<v Speaker 1>I don't want to talk to this person because this

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<v Speaker 1>thing has happened, and you know, emotions are high. But

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<v Speaker 1>I think if you approach a meeting in the right way,

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<v Speaker 1>maybe you have to talk about something that's happened that

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<v Speaker 1>someone's upset about or whatever it may be, like nine

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<v Speaker 1>times out of ten, like everyone's really understanding, and especially

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<v Speaker 1>if you're approaching the team member from like a friendly angle,

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<v Speaker 1>Like anytime we've ever had to speak to someone, like

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<v Speaker 1>I'm not going in to yell at them and say this,

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<v Speaker 1>that and the other, you know, like I'm always just

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<v Speaker 1>super friendly and I just want to like talk about

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<v Speaker 1>everything that's happened and honestly like come up with the

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<v Speaker 1>solution so that we can all continue working together. And

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<v Speaker 1>you can usually work it out so that it doesn't

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<v Speaker 1>have to get to that point of ever needing to

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<v Speaker 1>terminate someone. And when it comes to terminating someone, like

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<v Speaker 1>if they're a full time worker or part time. Don't

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<v Speaker 1>quote me on that, but you've obviously got to do

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<v Speaker 1>everything correctly. You know, people have to be given multiple

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<v Speaker 1>warnings before you even get to the point of like

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<v Speaker 1>needing to think about terminating someone. So we've definitely done

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<v Speaker 1>a few of those over the years, like handing out

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<v Speaker 1>a warning letter, which is not fun. And like I've

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<v Speaker 1>said that in those instances, like, look, this isn't fun

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<v Speaker 1>for me, and I don't want to be doing this,

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<v Speaker 1>and I know it isn't fun for you. But again,

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<v Speaker 1>like I come to those experiences like wanting to turn

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<v Speaker 1>it around and wanting to move forward and work together,

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<v Speaker 1>you know. But again I have only dealt with this

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<v Speaker 1>like less than a handful of times, So I don't

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<v Speaker 1>think I'm the best best person to talk about it.

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<v Speaker 1>But maybe one day I could get a guest on

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<v Speaker 1>this pod who is like really experienced in like the

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<v Speaker 1>whole firing and tough conversation side. But yeah, it definitely

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<v Speaker 1>is a great character building experience to deal with hard

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<v Speaker 1>times with staff within your business, you learn a lot

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<v Speaker 1>about yourself, you learn a lot about your business, and

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<v Speaker 1>you learn about what you can improve on and fix

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<v Speaker 1>or tweak to ensure that those things never happen again.

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<v Speaker 1>So yeah, there's my answer to that question. That was

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<v Speaker 1>a good one. The next question is just a change

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<v Speaker 1>of pace. It's a really fun little one. Would you

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<v Speaker 1>employ older women in your stores? Absolutely? I would love that.

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<v Speaker 1>We don't have an age range. I mean, I don't

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<v Speaker 1>think you can. I don't think you can specify an

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<v Speaker 1>age range when you're looking for a staff member. I'm

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<v Speaker 1>pretty sure that would be illegal or something. I don't know,

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<v Speaker 1>but I would love to have people of all different

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<v Speaker 1>ages working at Fate and that's something that we are

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<v Speaker 1>definitely not opposed to. Do you want to apply, by

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<v Speaker 1>the way, we always advertise our positions on SEK, just

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<v Speaker 1>thought I would give a shout out there. I don't

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<v Speaker 1>think we have any openings at the moment, but we

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<v Speaker 1>have a Sikh profile and you can check out our

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<v Speaker 1>listings and openings on there anytime we post an ad.

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<v Speaker 1>The next question goes back to staffing. I feel like

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<v Speaker 1>this is a staffing themed Q and a so someone's

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<v Speaker 1>asked two questions, what are your top tips for small

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<v Speaker 1>businesses hiring staff for the first time, And do you

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<v Speaker 1>think it's best to hire someone with zero experience and

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<v Speaker 1>train them up or with experience. That's a good one

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<v Speaker 1>and a tough one. I'm pretty sure I've done a

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<v Speaker 1>bunch of episodes over the year where I've talked about hiring.

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<v Speaker 1>It's so hard when we do so many episodes, I

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<v Speaker 1>feel like I'm going to repeat myself every now and then.

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<v Speaker 1>My top tips for a small business hiring staff for

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<v Speaker 1>the first time. Jeez, if I could go back and

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<v Speaker 1>do my business all over again, I would do everything differently.

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<v Speaker 1>When I first started Fate, I was super young. I

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<v Speaker 1>was in my early to mid twenties. I mean, I'm

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<v Speaker 1>still young now, but I would honestly chuck up and

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<v Speaker 1>add online. Or I would put a little photo on

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<v Speaker 1>Instagram saying we're hiring. I would get people's resumes, I

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<v Speaker 1>would meet them once and say you're hired, and usually

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<v Speaker 1>I would base that off how well I got along

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<v Speaker 1>with them, which just isn't the right way to hire. Obviously,

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<v Speaker 1>you want to make sure that you're going to get

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<v Speaker 1>along with this person. If you're going to be working

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<v Speaker 1>with them. But I think I was seeing it more

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<v Speaker 1>personally than I should have been. I was like, yeah,

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<v Speaker 1>you're great, You're fine, we laughing, Jogan, You're hired. And

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<v Speaker 1>I think every business owner goes through that. You just

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<v Speaker 1>go for like the easy higher that seems fun, and

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<v Speaker 1>most of the time it doesn't work out. So my

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<v Speaker 1>top tips would be obviously put up an ad somewhere,

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<v Speaker 1>go through people's resumes, do a zoom call with them

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<v Speaker 1>first or Google meet whatever, and then do a second

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<v Speaker 1>interview in person. People can be completely different on a

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<v Speaker 1>call than they are in person, so it always advise

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<v Speaker 1>doing two interviews. And my final piece of advice is

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<v Speaker 1>if you have any inkling of doubt, even just one

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<v Speaker 1>little thing that you notice in the interview that makes

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<v Speaker 1>you like, question, oh, I don't know because they said

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<v Speaker 1>that one thing and it was weird, don't go ahead

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<v Speaker 1>with the higher like because most of the time, like

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<v Speaker 1>when you get a little feeling or your gut feeling,

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<v Speaker 1>it's always bloody right. Call reference checks if you have to.

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<v Speaker 1>I mean, I think that just depends on how big

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<v Speaker 1>of a role it is. And if they're just coming

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<v Speaker 1>in through you know, a casual employment, maybe you don't

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<v Speaker 1>need to call their references. But if it's kind of

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<v Speaker 1>more of an important role, or they're going to be

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<v Speaker 1>working five days a week and like running your business,

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<v Speaker 1>maybe you will want to call a reference check and

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<v Speaker 1>just ask great questions in the interview. I think it's

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<v Speaker 1>good to have a balance of personal questions so you

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<v Speaker 1>can get to know them a little bit better, and

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<v Speaker 1>also more like role and business focused questions, and always

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<v Speaker 1>end your interview asking if they have any questions for you.

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<v Speaker 1>I think it's always a really good indicator when you're

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<v Speaker 1>interviewing someone if they come prepared with a question for you,

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<v Speaker 1>I think that says a lot about someone. That's what

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<v Speaker 1>I think anyway. I love it when someone finishes an

0:11:37.480 --> 0:11:39.760
<v Speaker 1>interview and then they've got a couple of questions up

0:11:39.760 --> 0:11:42.320
<v Speaker 1>their sleeve for us as well. On to the second

0:11:42.320 --> 0:11:43.839
<v Speaker 1>part of the question, do you think it's best to

0:11:43.920 --> 0:11:47.079
<v Speaker 1>hire someone with no experience and train them or hire

0:11:47.120 --> 0:11:51.560
<v Speaker 1>someone with experience? Again, it's hard to say because it

0:11:51.600 --> 0:11:54.400
<v Speaker 1>depends on the type of business. I can see that

0:11:54.480 --> 0:11:57.360
<v Speaker 1>you're messaging me from a nail business, and maybe you're

0:11:57.360 --> 0:12:02.200
<v Speaker 1>a nail salon, So for that, I mean it depends

0:12:02.200 --> 0:12:04.440
<v Speaker 1>because I don't own your business. But for me, like

0:12:04.480 --> 0:12:06.920
<v Speaker 1>I would want someone definitely who has experienced, especially if

0:12:06.920 --> 0:12:09.280
<v Speaker 1>you're doing nails. But then again, I know, like when

0:12:09.280 --> 0:12:12.040
<v Speaker 1>it comes to the service industry, you can teach these

0:12:12.080 --> 0:12:14.120
<v Speaker 1>skills to people and then you can teach them exactly

0:12:14.160 --> 0:12:16.480
<v Speaker 1>how you want it to be done. But I think

0:12:16.520 --> 0:12:18.600
<v Speaker 1>if it's if it's like a casual position and you're

0:12:18.640 --> 0:12:20.360
<v Speaker 1>quite a small business, I think if you've got the

0:12:20.400 --> 0:12:22.680
<v Speaker 1>time to be able to train someone maybe they've only

0:12:22.720 --> 0:12:25.520
<v Speaker 1>got a tiny bit of experience, get them in and

0:12:25.520 --> 0:12:28.080
<v Speaker 1>teach them yourself. Because what can happen as well as

0:12:28.080 --> 0:12:31.680
<v Speaker 1>if you hire someone that is like overqualified for the role.

0:12:32.120 --> 0:12:34.040
<v Speaker 1>They can come in and kind of say, well, this

0:12:34.200 --> 0:12:35.959
<v Speaker 1>is how I do it, and this is the way

0:12:35.960 --> 0:12:38.360
<v Speaker 1>we did it at my last work or whatever, and

0:12:38.400 --> 0:12:40.720
<v Speaker 1>that may cause a little bit of a problem as well.

0:12:41.120 --> 0:12:44.240
<v Speaker 1>But as for me, with Fate and like our business

0:12:44.559 --> 0:12:47.120
<v Speaker 1>and the way that we are, we always are hiring

0:12:47.160 --> 0:12:50.000
<v Speaker 1>people with experience. In the first few years of Fate,

0:12:50.040 --> 0:12:52.080
<v Speaker 1>I hired people that had no experience at all, and

0:12:52.120 --> 0:12:55.880
<v Speaker 1>that worked for us at that time because we were smaller,

0:12:56.280 --> 0:12:58.800
<v Speaker 1>we were less busy, you know, I could apply myself

0:12:58.840 --> 0:13:02.360
<v Speaker 1>to training people a lot more, Whereas now, because we're

0:13:02.400 --> 0:13:05.720
<v Speaker 1>such an established company, we don't have time to be

0:13:06.640 --> 0:13:09.319
<v Speaker 1>training someone from the ground up. We want to get

0:13:09.360 --> 0:13:11.640
<v Speaker 1>someone who is going to come in and they've got experience,

0:13:11.720 --> 0:13:13.640
<v Speaker 1>let's say in retailer, whatever it is, and then we

0:13:13.760 --> 0:13:15.920
<v Speaker 1>train them the way that we do things. But we're

0:13:15.920 --> 0:13:19.560
<v Speaker 1>not training them from you know, the ground up. So

0:13:19.600 --> 0:13:22.360
<v Speaker 1>that just really depends on you and your business. But

0:13:22.440 --> 0:13:25.320
<v Speaker 1>I hope this helps. I'm gonna end this episode with

0:13:25.360 --> 0:13:28.360
<v Speaker 1>a fun question. Someone has asked, what is your office

0:13:28.360 --> 0:13:32.000
<v Speaker 1>pet peeve? Okay, I've got two straight away that I

0:13:32.040 --> 0:13:35.000
<v Speaker 1>think of. The first one, I mean, this isn't just

0:13:35.080 --> 0:13:39.640
<v Speaker 1>limited to an office, but when someone leaves the last

0:13:39.920 --> 0:13:44.400
<v Speaker 1>like one sheet of toilet paper, like just sitting on

0:13:44.520 --> 0:13:47.480
<v Speaker 1>top of the roll because they couldn't be bothered to

0:13:47.679 --> 0:13:51.000
<v Speaker 1>fricking change the role over, that does my head in.

0:13:51.400 --> 0:13:54.319
<v Speaker 1>I never say anything like I just change it over myself,

0:13:54.480 --> 0:13:55.760
<v Speaker 1>but it makes me want to go out into the

0:13:55.760 --> 0:13:57.120
<v Speaker 1>opics and be like, oh the fuck, what did the

0:13:57.160 --> 0:14:00.719
<v Speaker 1>toilet last? Why didn't you just change it? Oh? So

0:14:00.920 --> 0:14:03.000
<v Speaker 1>that's that's one of my pet pet peeves. But I

0:14:03.040 --> 0:14:05.160
<v Speaker 1>think it's funny and I'm always like, who did that,

0:14:06.320 --> 0:14:11.480
<v Speaker 1>lazy shits. And my other office pet peeve, I would say,

0:14:12.720 --> 0:14:16.520
<v Speaker 1>is like noises in general. This is probably just a

0:14:16.640 --> 0:14:19.600
<v Speaker 1>personal to me thing, but just like tapping of feet,

0:14:19.840 --> 0:14:24.320
<v Speaker 1>like tapping of pens, someone chewing chewy, like all different

0:14:24.440 --> 0:14:28.560
<v Speaker 1>noises really like bug me. And when I'm hearing noises,

0:14:28.640 --> 0:14:30.840
<v Speaker 1>I can't unhear them. It's like, you know, as soon

0:14:30.880 --> 0:14:33.520
<v Speaker 1>as you notice someone's tapping their foot or someone's chewing

0:14:33.640 --> 0:14:36.360
<v Speaker 1>chewy with their mouth open, that's all I can bloody hear.

0:14:36.880 --> 0:14:39.080
<v Speaker 1>And we work in an open office, like I just

0:14:39.120 --> 0:14:42.680
<v Speaker 1>sit with everyone, so there's always little noises happening. But

0:14:43.040 --> 0:14:45.440
<v Speaker 1>we do have music playing out loud in the office

0:14:45.440 --> 0:14:47.920
<v Speaker 1>every day, and I do have my headphones on my

0:14:48.000 --> 0:14:51.200
<v Speaker 1>desk as well, so if I'm ever feeling like overstimulated

0:14:51.200 --> 0:14:55.200
<v Speaker 1>by a little tapping noises, I'll just chuck my headphones

0:14:55.240 --> 0:14:56.760
<v Speaker 1>on and be like, if anyone needs me, just yell

0:14:56.800 --> 0:14:58.520
<v Speaker 1>out to me or throw something at me to get

0:14:58.520 --> 0:15:03.240
<v Speaker 1>my attention. But I would those are my office pet peeves.

0:15:03.240 --> 0:15:06.120
<v Speaker 1>There's other ones too, like fucking you know, leave and

0:15:06.200 --> 0:15:08.800
<v Speaker 1>dishes in the sink and whatever, but like that's just life.

0:15:08.880 --> 0:15:11.960
<v Speaker 1>Isn't it. But anyway, thank you so much for your questions.

0:15:12.120 --> 0:15:14.720
<v Speaker 1>There is so many more, and thanks for listening to

0:15:14.880 --> 0:15:19.120
<v Speaker 1>another one of my bonus Chrissy period episodes.