1 00:00:04,120 --> 00:00:06,640 Speaker 1: Hi, I'm Britney Saunders and welcome to Big Business, the 2 00:00:06,680 --> 00:00:09,160 Speaker 1: place where business is far from boring. And today I'm 3 00:00:09,200 --> 00:00:12,200 Speaker 1: recording on a wobbaicle land. Now, this episode in particular 4 00:00:12,240 --> 00:00:14,680 Speaker 1: that you're listening to is coming out during the Chrissy 5 00:00:14,840 --> 00:00:19,120 Speaker 1: Slash holiday break, and some podcasts take a break during 6 00:00:19,160 --> 00:00:21,800 Speaker 1: the Christmas break, but there's no break for me when 7 00:00:21,800 --> 00:00:24,000 Speaker 1: it comes to Big Business. I'm coming out with these episodes, 8 00:00:24,000 --> 00:00:26,680 Speaker 1: but I thought I would mention I'm recording these from 9 00:00:26,720 --> 00:00:29,960 Speaker 1: home and the quality may not be exactly the same 10 00:00:30,000 --> 00:00:32,800 Speaker 1: as when I'm in the studio, but hopefully it will do. 11 00:00:33,200 --> 00:00:36,200 Speaker 1: In today's episode, I'm going to be answering some juicy 12 00:00:36,280 --> 00:00:40,240 Speaker 1: questions that you sent through. I did little question box 13 00:00:40,400 --> 00:00:43,120 Speaker 1: on my Instagram story and by the way, I thought 14 00:00:43,120 --> 00:00:47,360 Speaker 1: I would also mention I have a podcast Instagram page 15 00:00:47,400 --> 00:00:49,680 Speaker 1: for Big Business, So if you look up Big Business 16 00:00:49,720 --> 00:00:52,360 Speaker 1: podcast on Insta, I mean, feel free to give me 17 00:00:52,360 --> 00:00:54,080 Speaker 1: a follow on there, or you don't have to if 18 00:00:54,080 --> 00:00:56,360 Speaker 1: you don't want. But if you ever have a question 19 00:00:56,440 --> 00:00:58,440 Speaker 1: for me and you would like me to answer it 20 00:00:58,480 --> 00:00:59,920 Speaker 1: on the pod, or maybe you've got like a sona 21 00:01:00,480 --> 00:01:03,200 Speaker 1: or you want advice on something I love doing these 22 00:01:03,280 --> 00:01:06,080 Speaker 1: kinds of episodes where I'm quite literally answering the questions 23 00:01:06,200 --> 00:01:08,880 Speaker 1: or scenarios or dilemmas that you have for me. Send 24 00:01:08,880 --> 00:01:11,200 Speaker 1: me a DM on that account because I don't get 25 00:01:11,240 --> 00:01:14,520 Speaker 1: anywhere near as many messages on that account as I 26 00:01:14,560 --> 00:01:16,440 Speaker 1: do on my main one. So if you've ever got 27 00:01:16,440 --> 00:01:20,679 Speaker 1: a question, slide into my Big Business Podcast dms and 28 00:01:20,800 --> 00:01:24,080 Speaker 1: let me know, because I love giving the listeners what 29 00:01:24,120 --> 00:01:27,000 Speaker 1: they want. Question number one, Are you against your staff 30 00:01:27,000 --> 00:01:31,959 Speaker 1: discussing their wages? Absolutely not. They're more than welcome to 31 00:01:32,000 --> 00:01:35,520 Speaker 1: discuss whatever they want with one another. And I have 32 00:01:35,720 --> 00:01:38,600 Speaker 1: heard I have heard stories like I don't like. I'm 33 00:01:38,640 --> 00:01:42,280 Speaker 1: sure they're true, but I've heard stories that some companies 34 00:01:42,600 --> 00:01:45,600 Speaker 1: have written it into their contracts that they're not allowed 35 00:01:45,800 --> 00:01:48,360 Speaker 1: kind of thing. And I don't know is that legal 36 00:01:48,520 --> 00:01:51,320 Speaker 1: or not. I don't know, but we've never had any 37 00:01:51,400 --> 00:01:55,480 Speaker 1: type of conversation like that with any of our team members. 38 00:01:55,920 --> 00:01:58,800 Speaker 1: It's not written anywhere. They can do whatever they want, 39 00:01:58,800 --> 00:02:00,760 Speaker 1: they can talk about whatever they want. And I think 40 00:02:00,760 --> 00:02:03,360 Speaker 1: that's another thing too. People are going to talk like 41 00:02:03,440 --> 00:02:06,400 Speaker 1: coworkers are going to talk, especially when they become friendly 42 00:02:06,920 --> 00:02:09,560 Speaker 1: with one another, and you can't really stop that, And 43 00:02:09,639 --> 00:02:11,960 Speaker 1: I mean, I don't know about the companies that have 44 00:02:12,360 --> 00:02:15,079 Speaker 1: written it into their contracts, like you must not discuss 45 00:02:15,160 --> 00:02:17,760 Speaker 1: your wage with someone else, But like I think people 46 00:02:17,800 --> 00:02:20,760 Speaker 1: are still going to talk regardless. So no, that's never 47 00:02:20,800 --> 00:02:23,560 Speaker 1: been an issue for us, and we've never had any 48 00:02:23,639 --> 00:02:26,760 Speaker 1: issues with that. And do our staff talk about their 49 00:02:26,800 --> 00:02:30,919 Speaker 1: wages with one another? Most likely, I'd say, but that's 50 00:02:31,360 --> 00:02:34,160 Speaker 1: fine by me. We've never had to have that conversation 51 00:02:34,440 --> 00:02:37,560 Speaker 1: or thought. But it's a very good question. The next 52 00:02:37,639 --> 00:02:41,040 Speaker 1: question comes from the same person. Shout out to this person, 53 00:02:41,080 --> 00:02:43,640 Speaker 1: you were sending me very juicy questions, And this question 54 00:02:43,720 --> 00:02:45,640 Speaker 1: is how many people have you fired? And was it 55 00:02:45,680 --> 00:02:49,920 Speaker 1: hard or easy? If I had to go back and think, 56 00:02:50,360 --> 00:02:53,200 Speaker 1: I want to say like less than five or it 57 00:02:53,200 --> 00:02:57,519 Speaker 1: could be like less than three. In my experience what 58 00:02:57,639 --> 00:02:59,800 Speaker 1: I've personally found, and I don't know if I can 59 00:03:00,360 --> 00:03:04,799 Speaker 1: for every other business owner, but when you're dealing with 60 00:03:04,919 --> 00:03:08,880 Speaker 1: a staff member who is heading down like the wrong 61 00:03:09,040 --> 00:03:13,800 Speaker 1: kind of way within your business, oftentimes in my experience, 62 00:03:13,919 --> 00:03:17,880 Speaker 1: they'll leave before you have to terminate their position. I 63 00:03:17,880 --> 00:03:20,399 Speaker 1: think just because like they would be aware of whatever's 64 00:03:20,400 --> 00:03:22,880 Speaker 1: happened or what's been going on, kind of thing. So 65 00:03:23,160 --> 00:03:25,680 Speaker 1: a lot of the time, you know, I find that 66 00:03:25,760 --> 00:03:28,639 Speaker 1: they kind of take themselves out of the company anyway. 67 00:03:29,120 --> 00:03:31,440 Speaker 1: So we've definitely experienced that quite a few times. But 68 00:03:31,480 --> 00:03:37,080 Speaker 1: when it's come to actually like actually firing people, like 69 00:03:37,120 --> 00:03:41,560 Speaker 1: I want to say, three times over the seven years 70 00:03:41,640 --> 00:03:43,560 Speaker 1: I have along, we've been gone for now, like it's 71 00:03:43,600 --> 00:03:46,600 Speaker 1: really not many. But in saying that, like, what we 72 00:03:46,680 --> 00:03:50,600 Speaker 1: have dealt with more than firing people is just like 73 00:03:50,680 --> 00:03:54,400 Speaker 1: dealing with little like conflicts and you know, having to 74 00:03:54,440 --> 00:03:58,800 Speaker 1: issue warning letters or just having like you know, a 75 00:03:58,920 --> 00:04:02,880 Speaker 1: non disciplinary meeting like if something is popped up, and 76 00:04:03,480 --> 00:04:05,920 Speaker 1: like I want to say that, like that is harder 77 00:04:06,080 --> 00:04:09,880 Speaker 1: than actually having to terminate someone's position. Now, I'm not 78 00:04:09,920 --> 00:04:13,080 Speaker 1: the best person obviously to talk about firing people because 79 00:04:13,160 --> 00:04:16,159 Speaker 1: I really don't have that much experience compared to some 80 00:04:16,240 --> 00:04:19,000 Speaker 1: people who I don't know work for huge companies and 81 00:04:19,080 --> 00:04:22,440 Speaker 1: they fire people every left, right, and center, every second 82 00:04:22,480 --> 00:04:23,880 Speaker 1: day of the week. I don't know, So I feel 83 00:04:23,880 --> 00:04:26,480 Speaker 1: like I'm not the best person to give full advice 84 00:04:26,520 --> 00:04:29,320 Speaker 1: on it. But I can definitely talk to the point 85 00:04:29,480 --> 00:04:32,760 Speaker 1: of like having to have tough conversations and the times 86 00:04:32,760 --> 00:04:35,560 Speaker 1: that we have had to terminate people's positions. I feel 87 00:04:35,560 --> 00:04:38,960 Speaker 1: like the word fired is so harsh, Like it's so harsh, 88 00:04:39,000 --> 00:04:42,360 Speaker 1: I'd rather say, like, terminate your position with us. It's 89 00:04:42,400 --> 00:04:47,080 Speaker 1: definitely not it's not easy. It's not fun. Even just 90 00:04:47,120 --> 00:04:49,800 Speaker 1: on the topic of like having to have a non 91 00:04:50,360 --> 00:04:53,599 Speaker 1: disciplinary meeting with someone, like, it's never fun. Like everyone 92 00:04:53,680 --> 00:04:57,080 Speaker 1: can feel nervous. And most of the time people when 93 00:04:57,080 --> 00:04:59,800 Speaker 1: they're being offered one of those meetings, you know they 94 00:04:59,839 --> 00:05:01,600 Speaker 1: know so what you're going to be talking about, because 95 00:05:01,600 --> 00:05:03,600 Speaker 1: maybe something's happened in the workplace. You need to sit 96 00:05:03,640 --> 00:05:05,640 Speaker 1: down and say, look, like this has happened, and here's 97 00:05:06,040 --> 00:05:09,080 Speaker 1: how we're going to move forward. They're never easy, But 98 00:05:10,000 --> 00:05:12,560 Speaker 1: in my experience, I will say what I have been 99 00:05:12,600 --> 00:05:15,480 Speaker 1: surprised by is when you do have a hard conversation. 100 00:05:15,640 --> 00:05:17,640 Speaker 1: By the way, one of my favorite sayings of all 101 00:05:17,720 --> 00:05:22,920 Speaker 1: time is hard conversations, easy life. Easy conversations, hard life. 102 00:05:22,960 --> 00:05:25,920 Speaker 1: Like that is my life fucking motto. You've just got 103 00:05:25,920 --> 00:05:28,599 Speaker 1: to have a hard conversation, even if it feels like 104 00:05:29,080 --> 00:05:31,480 Speaker 1: makes you feel sick and you can't sleep the night before. 105 00:05:31,960 --> 00:05:34,760 Speaker 1: As soon as you have that hard conversation, you'll have 106 00:05:34,800 --> 00:05:36,880 Speaker 1: an easy life. And if you just go through life 107 00:05:36,880 --> 00:05:40,840 Speaker 1: and through business, having easy conversations all the time, aka 108 00:05:41,000 --> 00:05:43,280 Speaker 1: avoiding all those things that you need to talk about, 109 00:05:43,560 --> 00:05:45,760 Speaker 1: you're going to have a hard time. And that's definitely 110 00:05:45,760 --> 00:05:48,520 Speaker 1: what I've learned. But in my experience with just like 111 00:05:48,600 --> 00:05:53,719 Speaker 1: having those awkward conversations, you know, in previous years, I'm 112 00:05:53,720 --> 00:05:58,240 Speaker 1: always like pleasantly surprised by people and how willing they 113 00:05:58,279 --> 00:06:00,920 Speaker 1: are to come to the table, even if you're like 114 00:06:01,000 --> 00:06:02,919 Speaker 1: I don't want to talk to this person because this 115 00:06:02,960 --> 00:06:05,520 Speaker 1: thing has happened, and you know, emotions are high. But 116 00:06:06,160 --> 00:06:08,719 Speaker 1: I think if you approach a meeting in the right way, 117 00:06:08,800 --> 00:06:10,800 Speaker 1: maybe you have to talk about something that's happened that 118 00:06:10,880 --> 00:06:13,800 Speaker 1: someone's upset about or whatever it may be, like nine 119 00:06:13,800 --> 00:06:16,960 Speaker 1: times out of ten, like everyone's really understanding, and especially 120 00:06:16,960 --> 00:06:20,919 Speaker 1: if you're approaching the team member from like a friendly angle, 121 00:06:21,040 --> 00:06:24,200 Speaker 1: Like anytime we've ever had to speak to someone, like 122 00:06:24,839 --> 00:06:26,960 Speaker 1: I'm not going in to yell at them and say this, 123 00:06:27,120 --> 00:06:30,240 Speaker 1: that and the other, you know, like I'm always just 124 00:06:30,279 --> 00:06:32,200 Speaker 1: super friendly and I just want to like talk about 125 00:06:32,240 --> 00:06:34,599 Speaker 1: everything that's happened and honestly like come up with the 126 00:06:34,640 --> 00:06:38,880 Speaker 1: solution so that we can all continue working together. And 127 00:06:38,920 --> 00:06:41,040 Speaker 1: you can usually work it out so that it doesn't 128 00:06:41,080 --> 00:06:42,840 Speaker 1: have to get to that point of ever needing to 129 00:06:42,960 --> 00:06:46,479 Speaker 1: terminate someone. And when it comes to terminating someone, like 130 00:06:46,520 --> 00:06:49,039 Speaker 1: if they're a full time worker or part time. Don't 131 00:06:49,080 --> 00:06:50,760 Speaker 1: quote me on that, but you've obviously got to do 132 00:06:50,800 --> 00:06:54,279 Speaker 1: everything correctly. You know, people have to be given multiple 133 00:06:54,320 --> 00:06:56,520 Speaker 1: warnings before you even get to the point of like 134 00:06:56,600 --> 00:07:00,400 Speaker 1: needing to think about terminating someone. So we've definitely done 135 00:07:00,440 --> 00:07:02,560 Speaker 1: a few of those over the years, like handing out 136 00:07:02,560 --> 00:07:04,960 Speaker 1: a warning letter, which is not fun. And like I've 137 00:07:05,000 --> 00:07:07,599 Speaker 1: said that in those instances, like, look, this isn't fun 138 00:07:07,640 --> 00:07:09,039 Speaker 1: for me, and I don't want to be doing this, 139 00:07:09,120 --> 00:07:11,080 Speaker 1: and I know it isn't fun for you. But again, 140 00:07:11,240 --> 00:07:16,200 Speaker 1: like I come to those experiences like wanting to turn 141 00:07:16,240 --> 00:07:19,240 Speaker 1: it around and wanting to move forward and work together, 142 00:07:19,360 --> 00:07:21,600 Speaker 1: you know. But again I have only dealt with this 143 00:07:21,720 --> 00:07:24,320 Speaker 1: like less than a handful of times, So I don't 144 00:07:24,360 --> 00:07:26,840 Speaker 1: think I'm the best best person to talk about it. 145 00:07:26,880 --> 00:07:29,960 Speaker 1: But maybe one day I could get a guest on 146 00:07:30,000 --> 00:07:33,360 Speaker 1: this pod who is like really experienced in like the 147 00:07:33,400 --> 00:07:37,920 Speaker 1: whole firing and tough conversation side. But yeah, it definitely 148 00:07:38,040 --> 00:07:41,480 Speaker 1: is a great character building experience to deal with hard 149 00:07:41,520 --> 00:07:44,280 Speaker 1: times with staff within your business, you learn a lot 150 00:07:44,320 --> 00:07:46,400 Speaker 1: about yourself, you learn a lot about your business, and 151 00:07:46,400 --> 00:07:50,400 Speaker 1: you learn about what you can improve on and fix 152 00:07:50,800 --> 00:07:54,000 Speaker 1: or tweak to ensure that those things never happen again. 153 00:07:54,800 --> 00:07:56,640 Speaker 1: So yeah, there's my answer to that question. That was 154 00:07:56,680 --> 00:08:02,840 Speaker 1: a good one. The next question is just a change 155 00:08:02,840 --> 00:08:05,200 Speaker 1: of pace. It's a really fun little one. Would you 156 00:08:05,240 --> 00:08:09,200 Speaker 1: employ older women in your stores? Absolutely? I would love that. 157 00:08:09,840 --> 00:08:12,480 Speaker 1: We don't have an age range. I mean, I don't 158 00:08:12,480 --> 00:08:15,080 Speaker 1: think you can. I don't think you can specify an 159 00:08:15,080 --> 00:08:18,560 Speaker 1: age range when you're looking for a staff member. I'm 160 00:08:18,560 --> 00:08:20,840 Speaker 1: pretty sure that would be illegal or something. I don't know, 161 00:08:21,600 --> 00:08:24,800 Speaker 1: but I would love to have people of all different 162 00:08:24,840 --> 00:08:28,240 Speaker 1: ages working at Fate and that's something that we are 163 00:08:28,240 --> 00:08:31,320 Speaker 1: definitely not opposed to. Do you want to apply, by 164 00:08:31,360 --> 00:08:34,360 Speaker 1: the way, we always advertise our positions on SEK, just 165 00:08:34,400 --> 00:08:35,800 Speaker 1: thought I would give a shout out there. I don't 166 00:08:35,800 --> 00:08:37,640 Speaker 1: think we have any openings at the moment, but we 167 00:08:37,679 --> 00:08:40,320 Speaker 1: have a Sikh profile and you can check out our 168 00:08:40,679 --> 00:08:43,360 Speaker 1: listings and openings on there anytime we post an ad. 169 00:08:43,920 --> 00:08:45,959 Speaker 1: The next question goes back to staffing. I feel like 170 00:08:46,000 --> 00:08:48,640 Speaker 1: this is a staffing themed Q and a so someone's 171 00:08:48,640 --> 00:08:51,319 Speaker 1: asked two questions, what are your top tips for small 172 00:08:51,320 --> 00:08:54,440 Speaker 1: businesses hiring staff for the first time, And do you 173 00:08:54,480 --> 00:08:57,560 Speaker 1: think it's best to hire someone with zero experience and 174 00:08:57,640 --> 00:09:01,520 Speaker 1: train them up or with experience. That's a good one 175 00:09:01,559 --> 00:09:03,360 Speaker 1: and a tough one. I'm pretty sure I've done a 176 00:09:03,400 --> 00:09:07,720 Speaker 1: bunch of episodes over the year where I've talked about hiring. 177 00:09:07,840 --> 00:09:09,920 Speaker 1: It's so hard when we do so many episodes, I 178 00:09:09,960 --> 00:09:12,240 Speaker 1: feel like I'm going to repeat myself every now and then. 179 00:09:12,600 --> 00:09:15,000 Speaker 1: My top tips for a small business hiring staff for 180 00:09:15,040 --> 00:09:17,840 Speaker 1: the first time. Jeez, if I could go back and 181 00:09:17,880 --> 00:09:21,280 Speaker 1: do my business all over again, I would do everything differently. 182 00:09:21,480 --> 00:09:24,440 Speaker 1: When I first started Fate, I was super young. I 183 00:09:24,480 --> 00:09:26,839 Speaker 1: was in my early to mid twenties. I mean, I'm 184 00:09:26,840 --> 00:09:30,520 Speaker 1: still young now, but I would honestly chuck up and 185 00:09:30,640 --> 00:09:33,160 Speaker 1: add online. Or I would put a little photo on 186 00:09:33,240 --> 00:09:36,840 Speaker 1: Instagram saying we're hiring. I would get people's resumes, I 187 00:09:36,840 --> 00:09:41,560 Speaker 1: would meet them once and say you're hired, and usually 188 00:09:41,640 --> 00:09:44,080 Speaker 1: I would base that off how well I got along 189 00:09:44,120 --> 00:09:48,640 Speaker 1: with them, which just isn't the right way to hire. Obviously, 190 00:09:48,640 --> 00:09:50,360 Speaker 1: you want to make sure that you're going to get 191 00:09:50,360 --> 00:09:52,160 Speaker 1: along with this person. If you're going to be working 192 00:09:52,200 --> 00:09:54,880 Speaker 1: with them. But I think I was seeing it more 193 00:09:55,200 --> 00:09:58,840 Speaker 1: personally than I should have been. I was like, yeah, 194 00:09:59,000 --> 00:10:02,080 Speaker 1: you're great, You're fine, we laughing, Jogan, You're hired. And 195 00:10:02,120 --> 00:10:04,880 Speaker 1: I think every business owner goes through that. You just 196 00:10:04,960 --> 00:10:07,720 Speaker 1: go for like the easy higher that seems fun, and 197 00:10:08,800 --> 00:10:11,640 Speaker 1: most of the time it doesn't work out. So my 198 00:10:11,880 --> 00:10:14,560 Speaker 1: top tips would be obviously put up an ad somewhere, 199 00:10:15,120 --> 00:10:19,199 Speaker 1: go through people's resumes, do a zoom call with them 200 00:10:19,200 --> 00:10:21,840 Speaker 1: first or Google meet whatever, and then do a second 201 00:10:21,880 --> 00:10:25,320 Speaker 1: interview in person. People can be completely different on a 202 00:10:25,320 --> 00:10:27,880 Speaker 1: call than they are in person, so it always advise 203 00:10:27,960 --> 00:10:31,679 Speaker 1: doing two interviews. And my final piece of advice is 204 00:10:32,760 --> 00:10:36,880 Speaker 1: if you have any inkling of doubt, even just one 205 00:10:36,880 --> 00:10:39,840 Speaker 1: little thing that you notice in the interview that makes 206 00:10:39,880 --> 00:10:42,320 Speaker 1: you like, question, oh, I don't know because they said 207 00:10:42,320 --> 00:10:44,600 Speaker 1: that one thing and it was weird, don't go ahead 208 00:10:44,600 --> 00:10:47,040 Speaker 1: with the higher like because most of the time, like 209 00:10:47,040 --> 00:10:48,880 Speaker 1: when you get a little feeling or your gut feeling, 210 00:10:49,440 --> 00:10:53,560 Speaker 1: it's always bloody right. Call reference checks if you have to. 211 00:10:54,200 --> 00:10:56,400 Speaker 1: I mean, I think that just depends on how big 212 00:10:56,440 --> 00:10:58,400 Speaker 1: of a role it is. And if they're just coming 213 00:10:58,440 --> 00:11:01,920 Speaker 1: in through you know, a casual employment, maybe you don't 214 00:11:01,960 --> 00:11:04,280 Speaker 1: need to call their references. But if it's kind of 215 00:11:04,280 --> 00:11:05,920 Speaker 1: more of an important role, or they're going to be 216 00:11:05,960 --> 00:11:08,440 Speaker 1: working five days a week and like running your business, 217 00:11:08,520 --> 00:11:11,400 Speaker 1: maybe you will want to call a reference check and 218 00:11:11,559 --> 00:11:13,839 Speaker 1: just ask great questions in the interview. I think it's 219 00:11:13,880 --> 00:11:16,360 Speaker 1: good to have a balance of personal questions so you 220 00:11:16,360 --> 00:11:18,560 Speaker 1: can get to know them a little bit better, and 221 00:11:18,679 --> 00:11:22,560 Speaker 1: also more like role and business focused questions, and always 222 00:11:22,760 --> 00:11:25,800 Speaker 1: end your interview asking if they have any questions for you. 223 00:11:26,280 --> 00:11:28,920 Speaker 1: I think it's always a really good indicator when you're 224 00:11:28,920 --> 00:11:32,200 Speaker 1: interviewing someone if they come prepared with a question for you, 225 00:11:32,280 --> 00:11:34,840 Speaker 1: I think that says a lot about someone. That's what 226 00:11:34,880 --> 00:11:37,440 Speaker 1: I think anyway. I love it when someone finishes an 227 00:11:37,480 --> 00:11:39,760 Speaker 1: interview and then they've got a couple of questions up 228 00:11:39,760 --> 00:11:42,320 Speaker 1: their sleeve for us as well. On to the second 229 00:11:42,320 --> 00:11:43,839 Speaker 1: part of the question, do you think it's best to 230 00:11:43,920 --> 00:11:47,079 Speaker 1: hire someone with no experience and train them or hire 231 00:11:47,120 --> 00:11:51,560 Speaker 1: someone with experience? Again, it's hard to say because it 232 00:11:51,600 --> 00:11:54,400 Speaker 1: depends on the type of business. I can see that 233 00:11:54,480 --> 00:11:57,360 Speaker 1: you're messaging me from a nail business, and maybe you're 234 00:11:57,360 --> 00:12:02,200 Speaker 1: a nail salon, So for that, I mean it depends 235 00:12:02,200 --> 00:12:04,440 Speaker 1: because I don't own your business. But for me, like 236 00:12:04,480 --> 00:12:06,920 Speaker 1: I would want someone definitely who has experienced, especially if 237 00:12:06,920 --> 00:12:09,280 Speaker 1: you're doing nails. But then again, I know, like when 238 00:12:09,280 --> 00:12:12,040 Speaker 1: it comes to the service industry, you can teach these 239 00:12:12,080 --> 00:12:14,120 Speaker 1: skills to people and then you can teach them exactly 240 00:12:14,160 --> 00:12:16,480 Speaker 1: how you want it to be done. But I think 241 00:12:16,520 --> 00:12:18,600 Speaker 1: if it's if it's like a casual position and you're 242 00:12:18,640 --> 00:12:20,360 Speaker 1: quite a small business, I think if you've got the 243 00:12:20,400 --> 00:12:22,680 Speaker 1: time to be able to train someone maybe they've only 244 00:12:22,720 --> 00:12:25,520 Speaker 1: got a tiny bit of experience, get them in and 245 00:12:25,520 --> 00:12:28,080 Speaker 1: teach them yourself. Because what can happen as well as 246 00:12:28,080 --> 00:12:31,680 Speaker 1: if you hire someone that is like overqualified for the role. 247 00:12:32,120 --> 00:12:34,040 Speaker 1: They can come in and kind of say, well, this 248 00:12:34,200 --> 00:12:35,959 Speaker 1: is how I do it, and this is the way 249 00:12:35,960 --> 00:12:38,360 Speaker 1: we did it at my last work or whatever, and 250 00:12:38,400 --> 00:12:40,720 Speaker 1: that may cause a little bit of a problem as well. 251 00:12:41,120 --> 00:12:44,240 Speaker 1: But as for me, with Fate and like our business 252 00:12:44,559 --> 00:12:47,120 Speaker 1: and the way that we are, we always are hiring 253 00:12:47,160 --> 00:12:50,000 Speaker 1: people with experience. In the first few years of Fate, 254 00:12:50,040 --> 00:12:52,080 Speaker 1: I hired people that had no experience at all, and 255 00:12:52,120 --> 00:12:55,880 Speaker 1: that worked for us at that time because we were smaller, 256 00:12:56,280 --> 00:12:58,800 Speaker 1: we were less busy, you know, I could apply myself 257 00:12:58,840 --> 00:13:02,360 Speaker 1: to training people a lot more, Whereas now, because we're 258 00:13:02,400 --> 00:13:05,720 Speaker 1: such an established company, we don't have time to be 259 00:13:06,640 --> 00:13:09,319 Speaker 1: training someone from the ground up. We want to get 260 00:13:09,360 --> 00:13:11,640 Speaker 1: someone who is going to come in and they've got experience, 261 00:13:11,720 --> 00:13:13,640 Speaker 1: let's say in retailer, whatever it is, and then we 262 00:13:13,760 --> 00:13:15,920 Speaker 1: train them the way that we do things. But we're 263 00:13:15,920 --> 00:13:19,560 Speaker 1: not training them from you know, the ground up. So 264 00:13:19,600 --> 00:13:22,360 Speaker 1: that just really depends on you and your business. But 265 00:13:22,440 --> 00:13:25,320 Speaker 1: I hope this helps. I'm gonna end this episode with 266 00:13:25,360 --> 00:13:28,360 Speaker 1: a fun question. Someone has asked, what is your office 267 00:13:28,360 --> 00:13:32,000 Speaker 1: pet peeve? Okay, I've got two straight away that I 268 00:13:32,040 --> 00:13:35,000 Speaker 1: think of. The first one, I mean, this isn't just 269 00:13:35,080 --> 00:13:39,640 Speaker 1: limited to an office, but when someone leaves the last 270 00:13:39,920 --> 00:13:44,400 Speaker 1: like one sheet of toilet paper, like just sitting on 271 00:13:44,520 --> 00:13:47,480 Speaker 1: top of the roll because they couldn't be bothered to 272 00:13:47,679 --> 00:13:51,000 Speaker 1: fricking change the role over, that does my head in. 273 00:13:51,400 --> 00:13:54,319 Speaker 1: I never say anything like I just change it over myself, 274 00:13:54,480 --> 00:13:55,760 Speaker 1: but it makes me want to go out into the 275 00:13:55,760 --> 00:13:57,120 Speaker 1: opics and be like, oh the fuck, what did the 276 00:13:57,160 --> 00:14:00,719 Speaker 1: toilet last? Why didn't you just change it? Oh? So 277 00:14:00,920 --> 00:14:03,000 Speaker 1: that's that's one of my pet pet peeves. But I 278 00:14:03,040 --> 00:14:05,160 Speaker 1: think it's funny and I'm always like, who did that, 279 00:14:06,320 --> 00:14:11,480 Speaker 1: lazy shits. And my other office pet peeve, I would say, 280 00:14:12,720 --> 00:14:16,520 Speaker 1: is like noises in general. This is probably just a 281 00:14:16,640 --> 00:14:19,600 Speaker 1: personal to me thing, but just like tapping of feet, 282 00:14:19,840 --> 00:14:24,320 Speaker 1: like tapping of pens, someone chewing chewy, like all different 283 00:14:24,440 --> 00:14:28,560 Speaker 1: noises really like bug me. And when I'm hearing noises, 284 00:14:28,640 --> 00:14:30,840 Speaker 1: I can't unhear them. It's like, you know, as soon 285 00:14:30,880 --> 00:14:33,520 Speaker 1: as you notice someone's tapping their foot or someone's chewing 286 00:14:33,640 --> 00:14:36,360 Speaker 1: chewy with their mouth open, that's all I can bloody hear. 287 00:14:36,880 --> 00:14:39,080 Speaker 1: And we work in an open office, like I just 288 00:14:39,120 --> 00:14:42,680 Speaker 1: sit with everyone, so there's always little noises happening. But 289 00:14:43,040 --> 00:14:45,440 Speaker 1: we do have music playing out loud in the office 290 00:14:45,440 --> 00:14:47,920 Speaker 1: every day, and I do have my headphones on my 291 00:14:48,000 --> 00:14:51,200 Speaker 1: desk as well, so if I'm ever feeling like overstimulated 292 00:14:51,200 --> 00:14:55,200 Speaker 1: by a little tapping noises, I'll just chuck my headphones 293 00:14:55,240 --> 00:14:56,760 Speaker 1: on and be like, if anyone needs me, just yell 294 00:14:56,800 --> 00:14:58,520 Speaker 1: out to me or throw something at me to get 295 00:14:58,520 --> 00:15:03,240 Speaker 1: my attention. But I would those are my office pet peeves. 296 00:15:03,240 --> 00:15:06,120 Speaker 1: There's other ones too, like fucking you know, leave and 297 00:15:06,200 --> 00:15:08,800 Speaker 1: dishes in the sink and whatever, but like that's just life. 298 00:15:08,880 --> 00:15:11,960 Speaker 1: Isn't it. But anyway, thank you so much for your questions. 299 00:15:12,120 --> 00:15:14,720 Speaker 1: There is so many more, and thanks for listening to 300 00:15:14,880 --> 00:15:19,120 Speaker 1: another one of my bonus Chrissy period episodes.