WEBVTT - Calling Out Brands That Don’t Stock Extended Sizing

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<v Speaker 1>Hi, I'm Britney Saunders and welcome to Big Business, the

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<v Speaker 1>place where business is far from boring. And today I'm

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<v Speaker 1>recording on Gadigel Land. Now I somehow manage to build

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<v Speaker 1>an empire from my garage and I'm here to share

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<v Speaker 1>it all with you, from the winds, the huge mistakes,

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<v Speaker 1>the challenging times and funny moments in between. So, whether

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<v Speaker 1>you're in business already, you're wanting to start, or you're

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<v Speaker 1>not even in business at all and you're just looking

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<v Speaker 1>for some inspiration, you want to hear a good story

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<v Speaker 1>or the tea, this is the podcast for you. Coming

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<v Speaker 1>up in today's episode, we're talking all things sizing at Fate.

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<v Speaker 1>Our size range starts at six and goes right through

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<v Speaker 1>to size twenty six. We offer our full size range

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<v Speaker 1>in every single style that we make, both online and

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<v Speaker 1>throughout all of our stores. So why do some brands

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<v Speaker 1>only go to a twelve or a fourteen or a sixteen?

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<v Speaker 1>Why do some brands only do some styles in extended

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<v Speaker 1>sizing and then others not? And how can Fate offer

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<v Speaker 1>such a great size range but other big brands don't.

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<v Speaker 1>I'm going to be sharing a lot of my thoughts

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<v Speaker 1>with you on this topic today. So, as you know,

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<v Speaker 1>time is money, So let's get down to business now.

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<v Speaker 1>I've got to give a massive shout out to one

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<v Speaker 1>of my followers on my Big Business Podcast Instagram account,

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<v Speaker 1>whose name is Caitlyn. I won't expose your whole name.

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<v Speaker 1>Caitlyn sent me a DM that was quite lengthy and

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<v Speaker 1>it's what inspired me to make this episode. I feel

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<v Speaker 1>like making this episode was always on my to do list,

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<v Speaker 1>but she's kind of mapped out the whole episode for me.

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<v Speaker 1>So shout out to you, Caitlin. This episode's few and

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<v Speaker 1>I'm going to be dming it to you when it

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<v Speaker 1>comes out. Caitlyn has sent through a bunch of amazing questions,

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<v Speaker 1>so her DM starts with this. It's no secret that

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<v Speaker 1>Fate is leading the way in size inclusive fashion. This

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<v Speaker 1>is a huge gap in the market, especially in physical stores.

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<v Speaker 1>Why are you one of the only brands.

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<v Speaker 2>That does this? What a good question, and I haven't written.

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<v Speaker 1>Down anything else to this episode, so I'm quite literally

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<v Speaker 1>just swinging it here. So why are we one of

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<v Speaker 1>the only brands that does this? There's a further part

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<v Speaker 1>to the question too. There's obviously some brands making an

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<v Speaker 1>effort with having curve ranges, et cetera. But your point

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<v Speaker 1>of difference is that every item is available in every size.

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<v Speaker 1>So why I'm not saying that we're the only brand

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<v Speaker 1>that does the sizing that we do. There are a

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<v Speaker 1>lot of others out there, But in saying that, it

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<v Speaker 1>is still a small amount of brands in comparison to

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<v Speaker 1>how many brands are actually out there.

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<v Speaker 2>So why are we one of the only ones that

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<v Speaker 2>does this?

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<v Speaker 1>Now? The funny thing is on this topic and when

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<v Speaker 1>talking about inclusive sizing and inclusive fashion, I don't know

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<v Speaker 1>if anyone notices this, but I and we don't call

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<v Speaker 1>ourselves an inclusive clothing brand. We don't use those words anywhere.

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<v Speaker 1>We don't, you know, preach that. We don't say we're

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<v Speaker 1>an inclusive fashion brand, whereas like maybe a lot of

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<v Speaker 1>other people would. And the reason for that is, inclusivity

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<v Speaker 1>goes a lot further beyond just sizing. Inclusivity is a

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<v Speaker 1>whole lot of other things. That's why you never actually

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<v Speaker 1>see me saying I own an inclusive fashion brand, because

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<v Speaker 1>when it comes to inclusivity, there's so many different avenues

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<v Speaker 1>of it. We obviously do size A six through to

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<v Speaker 1>twenty six. We could do sizes lower, we could do

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<v Speaker 1>sizes higher. Like, there really is no end to inclusivity,

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<v Speaker 1>and it also goes in different areas beyond sizing. So

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<v Speaker 1>that's one little fun fact for you all. I never

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<v Speaker 1>actually say that. And one of the funny things about

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<v Speaker 1>us doing sizes six to twenty six is I forget

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<v Speaker 1>how powerful it is that we do that, because that

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<v Speaker 1>is the norm to us. We have done our size

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<v Speaker 1>range for however many years now. Mind you, we never

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<v Speaker 1>started out doing all of these sizes. It was something

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<v Speaker 1>that I built over years, and I think that's a

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<v Speaker 1>really hard thing for anyone that is getting into fashion.

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<v Speaker 1>I don't think it's achievable for someone to launch a

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<v Speaker 1>clothing brand and straight off the bat offer every single

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<v Speaker 1>size because obviously the more sizes that you're doing, the

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<v Speaker 1>more of a commitment you're making, the more of a

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<v Speaker 1>scary thing it is to do. We started out with

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<v Speaker 1>just sizes six to fourteen, like most brands do, and

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<v Speaker 1>I very quickly learned we need to do more than this,

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<v Speaker 1>so I then added sixteen, eighteen, twenty twenty two, twenty

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<v Speaker 1>four to twenty six. It was a gradual thing and

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<v Speaker 1>I don't want to be out here saying like I

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<v Speaker 1>own this inclusive fashion brand and we've always done amazing,

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<v Speaker 1>Like I started small like everyone else, and like slowly

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<v Speaker 1>worked my way up. But we've obviously been doing these

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<v Speaker 1>sizes for however many years now.

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<v Speaker 2>And I always say that I.

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<v Speaker 1>Live in my little bubble in Newcastle where it's just

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<v Speaker 1>Fate and it feels like I'm living in a Fate

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<v Speaker 1>bubble and there's nothing else in the world, and I

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<v Speaker 1>often forget just how powerful it is that we do

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<v Speaker 1>those sizes. And I've said this before. I'm not sure

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<v Speaker 1>if I've said it on the podcast, but I've definitely

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<v Speaker 1>said it on my social media. I forget how powerful

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<v Speaker 1>it is. And what reminds me of it is when

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<v Speaker 1>we open a new store and I get to meet

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<v Speaker 1>people in person and they're coming in to shop with us,

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<v Speaker 1>maybe for the first time, because a lot of people

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<v Speaker 1>are too scared to shop online these days, so maybe

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<v Speaker 1>when we open up a new store, they will come

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<v Speaker 1>to our store and that's the first time that they're

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<v Speaker 1>shopping with us, which is so cool. And it's then

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<v Speaker 1>when I'm out in the real world meeting people, meeting

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<v Speaker 1>customers that I'm reminded that what we're doing is actually

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<v Speaker 1>really fucking cool, and it's not something that a lot

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<v Speaker 1>of brands are doing. Because I have customers come in,

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<v Speaker 1>let's say there are size twenty, and they're going around

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<v Speaker 1>our store. They're picking things off the racks. I'm watching

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<v Speaker 1>them go into the change room. I'm watching them step out.

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<v Speaker 1>They've got tears rolling down their eyes because they have

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<v Speaker 1>been able to find genes that them amazingly and they

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<v Speaker 1>say like this is everything to me, Like this has

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<v Speaker 1>absolutely changed the game for me. And it's at that

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<v Speaker 1>point that I go, Shit, what we're doing is actually

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<v Speaker 1>really cool, and I think it's just something that I forget.

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<v Speaker 1>I guess because I'm in that Fate bubble and we've

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<v Speaker 1>had our Newcastle store for over four years and we

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<v Speaker 1>just always have people of all different shapes and sizes

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<v Speaker 1>coming and going into our stores. I forget that that's

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<v Speaker 1>not the way that it is everywhere else. And that's

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<v Speaker 1>just something that I thought it was worth touching on.

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<v Speaker 1>I never like to say that we are a brand

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<v Speaker 1>that's doing everything at the absolute most and that we're

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<v Speaker 1>the best, but I definitely do think that we are

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<v Speaker 1>doing a lot of great things that a lot of

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<v Speaker 1>other brands aren't. So why are we one of the

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<v Speaker 1>only brands that does this. There's a lot of reasons

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<v Speaker 1>why other brands maybe don't. Number one, I don't think

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<v Speaker 1>we should put pressure on smaller brands to be able

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<v Speaker 1>to do what we are doing. It's not it's not

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<v Speaker 1>especially if someone's starting up a business by themselves. They

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<v Speaker 1>simply can't afford to make the risk of coming out

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<v Speaker 1>with all these sizes straight off the bat. But I

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<v Speaker 1>think more so in Caitlyn's messages, she's probably asking about

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<v Speaker 1>the bigger brands. She's asked, is it the cost of

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<v Speaker 1>material in making bigger sizes? Yes, if I'm being completely

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<v Speaker 1>just straightforward and honest with you, the more sizes that

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<v Speaker 1>you're doing, the more fabric that you're using, and the.

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<v Speaker 2>More it's going to cost.

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<v Speaker 1>But I always look at it like if any big

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<v Speaker 1>brand out there used that as an excuse, especially if

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<v Speaker 1>they're bigger than Fate or been around a lot longer

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<v Speaker 1>than we have, I don't see that as an excuse

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<v Speaker 1>because I'm single handedly funding this business myself, and there's

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<v Speaker 1>brands out there that would have investors and all sorts

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<v Speaker 1>of capital, So I know brands have used that excuse

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<v Speaker 1>in the past. Oh, it's just too much fabric and

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<v Speaker 1>it's too much of a risk with the cost. That's

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<v Speaker 1>a lot of shit. Caitlyn also said, is it and

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<v Speaker 1>I hate to say it reputation and only wanting to

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<v Speaker 1>target a demographic of smaller bodied people. And I get

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<v Speaker 1>where she's coming with that, saying she hates to say it,

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<v Speaker 1>but I think that's probably one of the biggest reasons

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<v Speaker 1>why brands don't do extended sizing. I feel like I'm

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<v Speaker 1>going to be pissing off so many people with this episode,

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<v Speaker 1>but I definitely think there's obviously a lot of fat

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<v Speaker 1>phobia in the world and especially in the fashion industry,

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<v Speaker 1>and brands do want to have a certain look, which

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<v Speaker 1>is sad and it makes no sense to me at all.

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<v Speaker 1>But I'd say that in itself would have to be

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<v Speaker 1>one of the biggest reasons why certain brands only go

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<v Speaker 1>to a certain size, especially if they're a large business.

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<v Speaker 1>It's not because they can't afford it. It's not because

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<v Speaker 1>the customers aren't there. There's no demand. Like trust me,

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<v Speaker 1>there is the demand, because I'm living proof of it.

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<v Speaker 1>I think the number one reason is because they don't

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<v Speaker 1>want bigger bodied people to be seen in their closed

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<v Speaker 1>because it doesn't fit their aesthetic. But what has opened

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<v Speaker 1>my eyes is owning our retail stores, seeing how not

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<v Speaker 1>included a lot of people are, especially when it comes

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<v Speaker 1>to in store shopping. If a brand is only going

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<v Speaker 1>to a size large or extra large or whatever, and

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<v Speaker 1>especially if it's a physical retail store, that is that

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<v Speaker 1>brand saying sorry, like if you're a size bigger, two

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<v Speaker 1>sizes bigger, three sizes bigger, you are literally.

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<v Speaker 2>Not welcome in here.

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<v Speaker 1>And I have always said I could never own retail

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<v Speaker 1>stores if I only went to a certain size.

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<v Speaker 2>Because how could you live with yourself?

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<v Speaker 1>How could you live with yourself if you're like, oh,

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<v Speaker 1>we only go to a fourteen. Sorry, if you're a

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<v Speaker 1>size sixteen, eighteen, twenty, you can't come in here. And

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<v Speaker 1>then it creates this whole thing of friends not being

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<v Speaker 1>able to shop with one another because what if one

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<v Speaker 1>of them is a size six but the other friend

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<v Speaker 1>is a size eighteen, They then can't go shopping together

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<v Speaker 1>in the same shop, Like the size eighteen friend would

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<v Speaker 1>just have to then awkwardly be in the shop but

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<v Speaker 1>know that they can't find their size on the rack

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<v Speaker 1>and that's why our stores are so special. We have

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<v Speaker 1>experienced fat phobia from people walking past our stores and.

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<v Speaker 2>People have said things to me.

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<v Speaker 1>For example, when we open our stores, I'm always there

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<v Speaker 1>at the opening kind of thing. And when we open

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<v Speaker 1>our Westfield Miranda store in Sydney, I was there for

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<v Speaker 1>like two weeks and I always was like standing out

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<v Speaker 1>the front and like saying hello to people and welcoming

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<v Speaker 1>them in because I was just like so happy to

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<v Speaker 1>be there and welcoming people.

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<v Speaker 2>In and just me alone.

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<v Speaker 1>I had two different instances because we have mannequins in

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<v Speaker 1>the window and one mannequin is a size six and

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<v Speaker 1>the other ones like a size fourteen, so like an

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<v Speaker 1>average size. And I had two separate women walk past

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<v Speaker 1>and look up at the mannequin and look at me,

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<v Speaker 1>and they said things to my face like is this

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<v Speaker 1>a shop for fat women?

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<v Speaker 2>And like turning their nose up at it.

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<v Speaker 1>And this I experience is in real life, like people saying, oh,

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<v Speaker 1>like yuck, when we've got this curvy mannequin that has

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<v Speaker 1>big boobs and that's just me. Like then, our staff

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<v Speaker 1>when we did that opening experience a lot of fat

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<v Speaker 1>phobia from people. A lady came in and these are

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<v Speaker 1>obviously people that are not in our community. Like the

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<v Speaker 1>people that come in our community love it, but it's

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<v Speaker 1>like random people that are.

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<v Speaker 2>Coming in because we're in a Westfield.

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<v Speaker 1>And our general manager M, who was like a size eight,

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<v Speaker 1>she was working there because it was like our store

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<v Speaker 1>opening and whatever, and a lady and it's always more

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<v Speaker 1>like middle aged ladies are a little bit older, like

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<v Speaker 1>they don't just fucking they don't get it. And she

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<v Speaker 1>said to M, why are you working here? This is

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<v Speaker 1>a shop for fat people? And M was like, you

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<v Speaker 1>have missed the whole fucking point. Like we obviously all

0:11:48.000 --> 0:11:51.880
<v Speaker 1>know that fat phobia is a real thing in today's society,

0:11:52.000 --> 0:11:55.840
<v Speaker 1>but working in fashion and doing the sizes that we

0:11:56.000 --> 0:12:00.520
<v Speaker 1>do has opened my eyes to it in in in

0:12:00.559 --> 0:12:05.880
<v Speaker 1>real life. And it's just it's absolutely wild because anyone

0:12:05.960 --> 0:12:07.800
<v Speaker 1>that would look at our store and be like, oh,

0:12:07.840 --> 0:12:09.559
<v Speaker 1>I'm not going to shop there because you know they

0:12:09.600 --> 0:12:12.720
<v Speaker 1>do size twenty or whatever, like, you have completely missed

0:12:12.760 --> 0:12:13.200
<v Speaker 1>the point.

0:12:13.640 --> 0:12:14.760
<v Speaker 2>And I think.

0:12:15.360 --> 0:12:18.400
<v Speaker 1>Especially for us people that we hire. We don't hire

0:12:18.400 --> 0:12:21.960
<v Speaker 1>people based on their body shape, obviously, but I think

0:12:22.000 --> 0:12:24.280
<v Speaker 1>one really great thing that has come out of fate

0:12:24.360 --> 0:12:26.679
<v Speaker 1>is like, we do have women of all different shapes

0:12:26.720 --> 0:12:29.280
<v Speaker 1>and sizes working for us in our warehouse, you our office,

0:12:29.320 --> 0:12:31.520
<v Speaker 1>and in our stores. But I think it's been a

0:12:31.520 --> 0:12:35.600
<v Speaker 1>really good lesson for our staff who are like naturally

0:12:35.640 --> 0:12:38.079
<v Speaker 1>a size six and like really slim naturally and never

0:12:38.120 --> 0:12:40.880
<v Speaker 1>had any kind of issues when it comes to shopping

0:12:40.880 --> 0:12:43.480
<v Speaker 1>for clothes. Like I've had my employees say to me like,

0:12:43.559 --> 0:12:46.400
<v Speaker 1>this has really opened my eyes to how much of

0:12:46.440 --> 0:12:49.920
<v Speaker 1>a problem this actually is. Because understandably, if you are

0:12:49.960 --> 0:12:51.800
<v Speaker 1>a size six and you've been a size six your

0:12:51.800 --> 0:12:53.560
<v Speaker 1>whole life, and you've always just been able to go

0:12:53.600 --> 0:12:56.160
<v Speaker 1>and get your size no matter what, your eyes aren't

0:12:56.200 --> 0:12:58.800
<v Speaker 1>open to like the struggles that some people face because

0:12:58.800 --> 0:13:01.600
<v Speaker 1>you just don't know, like you'd have never experienced that.

0:13:01.760 --> 0:13:04.640
<v Speaker 1>So I've received that kind of feedback from our staff

0:13:04.640 --> 0:13:06.240
<v Speaker 1>as well to be like, wow, this is really like

0:13:06.679 --> 0:13:10.200
<v Speaker 1>open my eyes to how excluded some people have felt

0:13:10.400 --> 0:13:12.280
<v Speaker 1>when it comes to buying clothes. And that brings me

0:13:12.320 --> 0:13:16.240
<v Speaker 1>on to Caitlin's next question. Is it ignorance of the demand,

0:13:16.640 --> 0:13:19.720
<v Speaker 1>I'd say absolutely. I think more so it would be

0:13:20.840 --> 0:13:24.360
<v Speaker 1>the previous question, like reputation and only wanting to target

0:13:24.400 --> 0:13:27.360
<v Speaker 1>a demographic of smaller bodied people. I'd hands down say

0:13:27.400 --> 0:13:29.800
<v Speaker 1>that like the big brands out there that stop at

0:13:29.800 --> 0:13:32.440
<v Speaker 1>a size fourteen or sixteen, they just simply don't want

0:13:32.480 --> 0:13:35.559
<v Speaker 1>to do those sizes, which makes no sense to me

0:13:35.679 --> 0:13:39.079
<v Speaker 1>at all when not a plus size brand. I am

0:13:39.160 --> 0:13:42.440
<v Speaker 1>trying to bridge the gap in between this whole straight

0:13:42.559 --> 0:13:46.320
<v Speaker 1>size and plus size thing and even some stores. Now

0:13:46.360 --> 0:13:49.040
<v Speaker 1>you'll go into some stores and they'll have all their

0:13:49.200 --> 0:13:52.160
<v Speaker 1>straight sizes, but then there'll be one little section in

0:13:52.200 --> 0:13:55.440
<v Speaker 1>the store that has their plus sizes, and that, yes,

0:13:55.480 --> 0:13:59.040
<v Speaker 1>you're doing something like you're trying and you're including more people.

0:13:59.080 --> 0:13:59.920
<v Speaker 2>But what is that.

0:14:00.080 --> 0:14:02.600
<v Speaker 1>Saying that it's only a small little section of the

0:14:02.640 --> 0:14:05.040
<v Speaker 1>shop and it's like shoved in the back corner, and

0:14:05.120 --> 0:14:06.559
<v Speaker 1>like someone will go in and go, hey, I'm a

0:14:06.640 --> 0:14:09.440
<v Speaker 1>size eighteen, Like where's the size eighteen's? Like, oh, up

0:14:09.480 --> 0:14:13.160
<v Speaker 1>there in the back corner. What is that saying? That's

0:14:13.200 --> 0:14:17.440
<v Speaker 1>not being inclusive, that's trying to be maybe a little

0:14:17.440 --> 0:14:20.640
<v Speaker 1>bit performative, but like pushing everyone into a corner, Whereas

0:14:20.920 --> 0:14:24.200
<v Speaker 1>what we're doing with Fate is just making it everyone

0:14:24.280 --> 0:14:27.160
<v Speaker 1>being able to shop together. It's not small sizes and

0:14:27.160 --> 0:14:34.840
<v Speaker 1>bigger sizes it's just sizing. So is it ignorance of

0:14:34.880 --> 0:14:38.960
<v Speaker 1>the demand. Caitlin asked, perhaps it is. Perhaps some of

0:14:39.000 --> 0:14:42.280
<v Speaker 1>these brands are owned by people that have been a

0:14:42.360 --> 0:14:45.240
<v Speaker 1>size six their whole life and they're none the wiser.

0:14:45.920 --> 0:14:49.120
<v Speaker 2>It could definitely be that as well.

0:14:49.440 --> 0:14:52.240
<v Speaker 1>But in saying that, just like open your eyes, like

0:14:52.680 --> 0:14:55.360
<v Speaker 1>go walk around, Like go to a Westfield and look

0:14:55.400 --> 0:14:58.160
<v Speaker 1>at every like you could do market research by literally

0:14:58.200 --> 0:15:01.640
<v Speaker 1>going to a Westfield and walking around and looking at

0:15:01.680 --> 0:15:04.720
<v Speaker 1>all the body shapes, Like you don't walk around Westfield

0:15:04.720 --> 0:15:07.760
<v Speaker 1>and see everyone that looks like a size six beautiful

0:15:07.880 --> 0:15:11.520
<v Speaker 1>Instagram model, Like you walk around and everyone is so diverse.

0:15:12.120 --> 0:15:15.280
<v Speaker 1>So I don't understand why brands would ever say, oh,

0:15:15.320 --> 0:15:17.840
<v Speaker 1>it's because there's no demand or whatever. And exactly like,

0:15:18.080 --> 0:15:19.720
<v Speaker 1>look at Fate and look at us and look at

0:15:19.720 --> 0:15:23.800
<v Speaker 1>what we're doing. I have done it just me, and

0:15:24.080 --> 0:15:27.880
<v Speaker 1>these brands are huge. If I can do it, anyone can,

0:15:28.200 --> 0:15:31.760
<v Speaker 1>especially if they're bigger than me. Caitlin also asked, is

0:15:31.760 --> 0:15:36.920
<v Speaker 1>it a manufacturing or design issue? It definitely can be.

0:15:37.160 --> 0:15:40.160
<v Speaker 1>There would be certain manufacturers out there that wouldn't want

0:15:40.200 --> 0:15:42.600
<v Speaker 1>to make a certain size for whatever reason, like maybe

0:15:42.600 --> 0:15:45.200
<v Speaker 1>that's not how their business works or whatever. But again,

0:15:45.440 --> 0:15:47.520
<v Speaker 1>if I have done it, and if I have made

0:15:47.560 --> 0:15:51.640
<v Speaker 1>connections over the years and built relationships and found manufacturers

0:15:51.640 --> 0:15:55.000
<v Speaker 1>that are willing to do any size that I want,

0:15:56.000 --> 0:15:59.320
<v Speaker 1>then I don't see why other bigger brands can't, especially

0:15:59.360 --> 0:16:02.760
<v Speaker 1>when they would be way more well connected than I am.

0:16:02.920 --> 0:16:05.840
<v Speaker 1>Like I'm still relatively new to this. And I even

0:16:05.920 --> 0:16:10.080
<v Speaker 1>had he's a bit of tea for you all I had,

0:16:10.440 --> 0:16:12.640
<v Speaker 1>And no shame to this person. I'm obviously not gonna

0:16:12.680 --> 0:16:16.600
<v Speaker 1>name names, but I had the owner of a women's

0:16:16.640 --> 0:16:20.120
<v Speaker 1>fashion brand in Australia reach out to me like just

0:16:20.280 --> 0:16:22.040
<v Speaker 1>wanting to connect and whatever, and I'm all for that,

0:16:23.000 --> 0:16:25.240
<v Speaker 1>and she straight up asked me, like, how are you

0:16:25.320 --> 0:16:28.680
<v Speaker 1>coming out with so many sizes? Like I can't seem

0:16:28.720 --> 0:16:32.080
<v Speaker 1>to find manufacturers that want to And it just blows

0:16:32.120 --> 0:16:34.160
<v Speaker 1>my mind because this is someone that's been in business

0:16:34.160 --> 0:16:37.080
<v Speaker 1>for like fifteen plus years, and I'm like, I figured

0:16:37.080 --> 0:16:38.840
<v Speaker 1>it out in the first couple of years, Like you're

0:16:38.880 --> 0:16:41.640
<v Speaker 1>not trying hard enough, like put in the work and

0:16:41.720 --> 0:16:43.960
<v Speaker 1>do it, like you've got the experience, you've got the stuff,

0:16:44.080 --> 0:16:47.080
<v Speaker 1>Like you can make it happen. Caitlin has also asked

0:16:47.520 --> 0:16:52.080
<v Speaker 1>does Fate experience any losses by providing bigger sizes, not

0:16:52.400 --> 0:16:55.720
<v Speaker 1>at all. I think maybe the only loss that we

0:16:55.800 --> 0:16:59.560
<v Speaker 1>would experience by offering more sizes, but it's not really

0:16:59.640 --> 0:17:03.840
<v Speaker 1>a lot, is losing those customers that would think that

0:17:03.880 --> 0:17:05.720
<v Speaker 1>they don't want to shop with us because they don't

0:17:05.760 --> 0:17:08.160
<v Speaker 1>want to shop from a brand that does all those sizes,

0:17:08.200 --> 0:17:10.159
<v Speaker 1>like those nasty women that have walked past me in

0:17:10.160 --> 0:17:12.720
<v Speaker 1>our Westfield stores. But is that really a loss because

0:17:12.720 --> 0:17:14.879
<v Speaker 1>I don't want those kinds of people shopping with me anyway,

0:17:14.920 --> 0:17:18.600
<v Speaker 1>because they literally just don't get it. So I would say, no, Caitlyn,

0:17:18.680 --> 0:17:22.680
<v Speaker 1>we do not experience any losses at all, Like it's nothing.

0:17:22.760 --> 0:17:23.760
<v Speaker 2>Nothing but gains.

0:17:24.560 --> 0:17:27.800
<v Speaker 1>And Caitlyn's last question is do you find that the

0:17:27.800 --> 0:17:31.240
<v Speaker 1>bigger sizes in your brand sell just as much as

0:17:31.280 --> 0:17:32.280
<v Speaker 1>the smaller sizes.

0:17:32.680 --> 0:17:33.320
<v Speaker 2>Absolutely.

0:17:33.440 --> 0:17:36.679
<v Speaker 1>It's a gamble when it comes to fashion, especially when

0:17:36.720 --> 0:17:39.439
<v Speaker 1>we're coming out with new styles or things that we

0:17:39.560 --> 0:17:43.520
<v Speaker 1>haven't made before. So it's always a bit of a

0:17:43.560 --> 0:17:46.959
<v Speaker 1>guessing game when we are making a new style. You know, oh,

0:17:47.080 --> 0:17:49.760
<v Speaker 1>how many size sixteens do we order? And how many

0:17:49.800 --> 0:17:51.600
<v Speaker 1>size eights do we order? And that's a huge part

0:17:51.600 --> 0:17:55.320
<v Speaker 1>of our job is looking at the history of how

0:17:55.440 --> 0:17:57.720
<v Speaker 1>many we sell in this, that and the other. But

0:17:57.760 --> 0:18:01.440
<v Speaker 1>I think we've done a pretty good job at it.

0:18:02.000 --> 0:18:06.440
<v Speaker 1>Our best selling sizes in Fate are sizes fourteen, sixteen,

0:18:06.560 --> 0:18:07.400
<v Speaker 1>and then eighteen.

0:18:07.480 --> 0:18:08.280
<v Speaker 2>Is that right, AJ?

0:18:08.800 --> 0:18:12.399
<v Speaker 1>We've got AJ in the studio and they're the most

0:18:12.600 --> 0:18:16.400
<v Speaker 1>popular and quickest selling sizes and they are in the middle.

0:18:17.040 --> 0:18:20.160
<v Speaker 1>So like that in itself there is proof that. Then

0:18:20.320 --> 0:18:23.040
<v Speaker 1>obviously there are sizes on either side of that that

0:18:23.080 --> 0:18:24.800
<v Speaker 1>are going to sell. And that's why I don't get

0:18:24.840 --> 0:18:27.040
<v Speaker 1>when brands out that the demand isn't there, Like it

0:18:27.080 --> 0:18:31.600
<v Speaker 1>absolutely is. All of our sizes sell, and we listen

0:18:31.640 --> 0:18:35.240
<v Speaker 1>to our community a lot and learn from them about

0:18:35.240 --> 0:18:38.480
<v Speaker 1>what kinds of styles they want to see us come

0:18:38.520 --> 0:18:41.200
<v Speaker 1>out with. And that's the hardest thing as well. When

0:18:41.240 --> 0:18:45.240
<v Speaker 1>you are catering to such a broad range of sizes,

0:18:45.320 --> 0:18:47.119
<v Speaker 1>it is hard to make a piece of clothing that

0:18:47.200 --> 0:18:49.400
<v Speaker 1>every single size is going to love.

0:18:50.600 --> 0:18:52.240
<v Speaker 2>Whereas maybe when brands are.

0:18:52.320 --> 0:18:55.600
<v Speaker 1>Just say doing six to twelve like it's very niche,

0:18:55.840 --> 0:18:57.680
<v Speaker 1>and they're like, we know that size six to twelve

0:18:57.720 --> 0:19:00.000
<v Speaker 1>will like love this style, where it is more tricky

0:19:00.119 --> 0:19:02.879
<v Speaker 1>when you are making one item in a bunch of

0:19:02.960 --> 0:19:05.239
<v Speaker 1>different sizes because not everyone's going to love it.

0:19:05.880 --> 0:19:09.280
<v Speaker 2>So that's another huge part of our job as well, is.

0:19:09.640 --> 0:19:12.040
<v Speaker 1>We want to make all of our pieces in all

0:19:12.080 --> 0:19:14.399
<v Speaker 1>of the sizes, But then I'm also mindful that not

0:19:14.480 --> 0:19:17.080
<v Speaker 1>everyone's going to feel comfortable in the exact same piece,

0:19:17.160 --> 0:19:19.679
<v Speaker 1>But that's just a part of the business. I guess

0:19:20.200 --> 0:19:23.640
<v Speaker 1>one of the good things about us at Fate and

0:19:23.800 --> 0:19:26.440
<v Speaker 1>the kinds of styles that we make is we are

0:19:26.560 --> 0:19:31.800
<v Speaker 1>most well known for making like your everyday capsule wardrobe,

0:19:31.880 --> 0:19:36.240
<v Speaker 1>basic pieces, like pieces that everyone is generally going to

0:19:36.880 --> 0:19:39.320
<v Speaker 1>love and get a lot of weares out of. I

0:19:39.359 --> 0:19:41.080
<v Speaker 1>know there's a lot of brands out there that are

0:19:41.119 --> 0:19:45.479
<v Speaker 1>more specific where they might be doing clubbing outfits or

0:19:45.520 --> 0:19:49.159
<v Speaker 1>like skimpy bikinis, and I think doing something niche like

0:19:49.200 --> 0:19:51.400
<v Speaker 1>that would definitely make it a lot harder, especially if

0:19:51.440 --> 0:19:55.240
<v Speaker 1>you are catering to more sizes. The hard thing with

0:19:55.359 --> 0:19:59.159
<v Speaker 1>fashion as well is sizing and how people feel in

0:19:59.200 --> 0:20:04.679
<v Speaker 1>their clothes is completely subjective and it's different for every person.

0:20:04.720 --> 0:20:07.280
<v Speaker 1>And the crazy thing is as well. Let's say, for example,

0:20:07.800 --> 0:20:09.760
<v Speaker 1>we have a pair of genes, and let's say we

0:20:09.840 --> 0:20:12.960
<v Speaker 1>have two customers who are both a size twenty two.

0:20:13.280 --> 0:20:17.400
<v Speaker 1>They come into our store and these size twenty two customers,

0:20:17.480 --> 0:20:19.719
<v Speaker 1>let's say their body shape is even really similar. They

0:20:19.720 --> 0:20:20.440
<v Speaker 1>could both.

0:20:20.240 --> 0:20:22.439
<v Speaker 2>Try on that same pair of genes.

0:20:22.600 --> 0:20:25.640
<v Speaker 1>One could love it and one could hate it, because

0:20:26.160 --> 0:20:28.480
<v Speaker 1>it all comes down to the individual and how they

0:20:28.600 --> 0:20:31.080
<v Speaker 1>feel in a piece of clothing. And that's one thing

0:20:31.119 --> 0:20:33.760
<v Speaker 1>that my eyes again have been really open to, is

0:20:34.400 --> 0:20:37.560
<v Speaker 1>you can't make a size twenty two pair of genes

0:20:37.600 --> 0:20:40.040
<v Speaker 1>and say every size twenty two customer is going to

0:20:40.040 --> 0:20:42.720
<v Speaker 1>absolutely love them. You know, someone could love it, someone

0:20:42.720 --> 0:20:46.680
<v Speaker 1>could hate it. But we communicate a lot with our

0:20:47.000 --> 0:20:51.359
<v Speaker 1>Fate community. We even made a Facebook group just like

0:20:51.440 --> 0:20:55.679
<v Speaker 1>two months ago and it's called Fate Society. And because

0:20:55.720 --> 0:20:58.200
<v Speaker 1>we obviously have our social media and stuff and people

0:20:58.240 --> 0:21:00.760
<v Speaker 1>can comment on our social media and whatever, but we

0:21:00.800 --> 0:21:03.239
<v Speaker 1>wanted to take it to the next level and have

0:21:03.480 --> 0:21:04.200
<v Speaker 1>a place.

0:21:03.960 --> 0:21:06.160
<v Speaker 2>Where our community could talk back to us.

0:21:06.960 --> 0:21:09.400
<v Speaker 1>So we created this Facebook group literally two months ago,

0:21:09.800 --> 0:21:11.960
<v Speaker 1>and we just put it up on our socials and said,

0:21:12.119 --> 0:21:14.159
<v Speaker 1>join this group. We want to have a place where

0:21:14.200 --> 0:21:16.720
<v Speaker 1>we can talk to you, but you can talk to

0:21:16.840 --> 0:21:19.320
<v Speaker 1>us and you can post your photos and everyone else

0:21:19.359 --> 0:21:22.479
<v Speaker 1>can talk. And it's been like the highlight of our

0:21:22.520 --> 0:21:24.920
<v Speaker 1>business this year. So far in two months, we've already

0:21:24.920 --> 0:21:29.680
<v Speaker 1>got nearly fifteen thousand members and it is absolutely popping off.

0:21:29.720 --> 0:21:33.320
<v Speaker 1>And it's been great because it gives us an avenue

0:21:33.359 --> 0:21:37.119
<v Speaker 1>where our customers can have that extra connection with us

0:21:37.160 --> 0:21:38.399
<v Speaker 1>and they can have their say.

0:21:38.800 --> 0:21:39.440
<v Speaker 2>And so now what.

0:21:39.400 --> 0:21:41.639
<v Speaker 1>We're doing in there is I'm posting like photos of

0:21:41.680 --> 0:21:43.600
<v Speaker 1>all of our samples, being like, what do you think

0:21:43.640 --> 0:21:45.399
<v Speaker 1>about this, I'm working on this for summer, and then

0:21:45.400 --> 0:21:48.080
<v Speaker 1>they can all jump in and have their say, and

0:21:48.119 --> 0:21:51.840
<v Speaker 1>it's just been amazing because that's another thing like I

0:21:51.880 --> 0:21:54.760
<v Speaker 1>think with a lot of these big, bigger businesses that

0:21:55.119 --> 0:21:58.399
<v Speaker 1>aren't doing more sizes, is they're not listening to the people.

0:21:58.440 --> 0:22:02.399
<v Speaker 1>They're just coming out with what they want instead. So

0:22:03.000 --> 0:22:05.040
<v Speaker 1>having that Facebook page has been the best thing that

0:22:05.080 --> 0:22:08.280
<v Speaker 1>we've done this year. But another area that we get

0:22:08.560 --> 0:22:12.720
<v Speaker 1>such valuable feedback from on our styles is in our stores,

0:22:12.760 --> 0:22:15.400
<v Speaker 1>because we're not just having customers ordering online and getting

0:22:15.440 --> 0:22:17.400
<v Speaker 1>it at home and trying it on home and we don't.

0:22:17.200 --> 0:22:18.919
<v Speaker 2>Get to hear what their feedback is.

0:22:19.080 --> 0:22:21.800
<v Speaker 1>We've got our stores where customers come in, they're trying

0:22:21.800 --> 0:22:23.639
<v Speaker 1>on stuff in front of us, they're stepping out of

0:22:23.640 --> 0:22:25.760
<v Speaker 1>the change room, they're saying, oh, I don't like this,

0:22:25.840 --> 0:22:27.680
<v Speaker 1>I don't like that, And I think that's one of

0:22:27.720 --> 0:22:30.919
<v Speaker 1>the most important parts of our business and our community

0:22:31.080 --> 0:22:34.160
<v Speaker 1>is that our customers do feel really open sharing their

0:22:34.160 --> 0:22:37.160
<v Speaker 1>feedback with us. And I'm open to hearing that because

0:22:38.320 --> 0:22:41.520
<v Speaker 1>I started this business in the garage underneath my house

0:22:41.560 --> 0:22:44.040
<v Speaker 1>and thought nothing of it, and that was I guess

0:22:44.080 --> 0:22:45.920
<v Speaker 1>it was a selfish thing for me to start because

0:22:45.960 --> 0:22:47.960
<v Speaker 1>I wanted to start the business for me. But now

0:22:48.000 --> 0:22:50.440
<v Speaker 1>it's about everyone else, Like fate is no longer about

0:22:50.480 --> 0:22:52.800
<v Speaker 1>me and what I want to do. I'm doing it

0:22:53.000 --> 0:22:57.080
<v Speaker 1>for everyone that shops with us. I love being able

0:22:57.119 --> 0:23:03.600
<v Speaker 1>to hear feedback from our community. So all in all,

0:23:03.720 --> 0:23:07.639
<v Speaker 1>thank you so much, Caitlin for sending through these questions.

0:23:07.800 --> 0:23:11.000
<v Speaker 1>I don't have a definitive answer of why brands don't

0:23:11.080 --> 0:23:15.560
<v Speaker 1>extend their sizing. It's a myriad of reasons. But at

0:23:15.560 --> 0:23:17.040
<v Speaker 1>the end of the day, I guess all I can

0:23:17.080 --> 0:23:21.240
<v Speaker 1>say to it is if I who funds this business alone,

0:23:21.280 --> 0:23:23.919
<v Speaker 1>I don't have any investors or any sort of money

0:23:23.920 --> 0:23:26.640
<v Speaker 1>there are that getting given to me. If I can

0:23:26.680 --> 0:23:29.399
<v Speaker 1>manage to do it all on my own, other brands

0:23:29.400 --> 0:23:33.280
<v Speaker 1>that are bigger than us and have been around longer. Fuck,

0:23:33.880 --> 0:23:37.080
<v Speaker 1>why can't I talk just lead this in. There's no

0:23:37.160 --> 0:23:39.520
<v Speaker 1>reason why they can't. There's no reason other than the

0:23:39.560 --> 0:23:41.720
<v Speaker 1>fact that they don't want to or they're too lazy

0:23:41.760 --> 0:23:43.479
<v Speaker 1>to do their research and figure out how to make

0:23:43.560 --> 0:23:46.880
<v Speaker 1>it happen. Mark my word in this podcast, see where

0:23:46.920 --> 0:23:49.520
<v Speaker 1>I am in five years from now, Fate's taken over.

0:23:49.840 --> 0:23:51.840
<v Speaker 2>I'm waiting for us to get so big that one

0:23:51.880 --> 0:23:53.280
<v Speaker 2>of them is going to come in and offer to

0:23:53.320 --> 0:23:58.000
<v Speaker 2>buy us. Like, why are they not? Am I wrong?

0:23:58.080 --> 0:24:01.000
<v Speaker 1>Aj? I couldn't, but you know what I mean, Like

0:24:01.040 --> 0:24:03.679
<v Speaker 1>they should be scared. I'm very passionate about this. In

0:24:03.680 --> 0:24:07.080
<v Speaker 1>case you can't tell anyway, Thank you all so much

0:24:07.119 --> 0:24:09.440
<v Speaker 1>for listening, and thank you to Caitlin for sending through

0:24:09.800 --> 0:24:13.600
<v Speaker 1>your questions. You have made this episode amazing. My tip

0:24:13.600 --> 0:24:15.240
<v Speaker 1>of the week and this is a really good one.

0:24:15.280 --> 0:24:17.399
<v Speaker 1>It's really going to help you all out. Join our

0:24:17.520 --> 0:24:21.240
<v Speaker 1>Facebook group, which is Fate Society on Facebook. Genuinely, it

0:24:21.320 --> 0:24:23.600
<v Speaker 1>is the most positive thing I have seen on the

0:24:23.600 --> 0:24:26.880
<v Speaker 1>Internet in a long time. We have so many posts

0:24:27.040 --> 0:24:28.720
<v Speaker 1>happening in there every day that we're like trying to

0:24:28.760 --> 0:24:32.359
<v Speaker 1>slow it down, and it's just the most amazing supportive community.

0:24:32.640 --> 0:24:35.480
<v Speaker 1>Our customers are posting their outfit photos in there, and

0:24:35.480 --> 0:24:38.320
<v Speaker 1>then it's just like hundreds of comments hyping everyone up.

0:24:38.520 --> 0:24:40.280
<v Speaker 1>And that's what we just need to see more of

0:24:40.760 --> 0:24:44.200
<v Speaker 1>in the world, especially with women supporting women, where we're

0:24:44.240 --> 0:24:46.760
<v Speaker 1>so often pitted against one another when it comes to

0:24:46.760 --> 0:24:49.119
<v Speaker 1>social media. Join our Facebook group if you want to

0:24:49.200 --> 0:24:54.399
<v Speaker 1>have a positive experience and a safe space to be online. Anyway,

0:24:54.480 --> 0:24:57.720
<v Speaker 1>my friends, that is all for today's episode, all the

0:24:57.840 --> 0:25:01.479
<v Speaker 1>usual things. Make sure you subscribe me five stars please.

0:25:01.560 --> 0:25:04.840
<v Speaker 1>I upload new episodes every Monday, and I now have

0:25:04.920 --> 0:25:07.840
<v Speaker 1>my bonus episodes on Wednesday, so I'll be in your

0:25:07.880 --> 0:25:11.520
<v Speaker 1>ears on Wednesday and until next time. Why are you

0:25:11.600 --> 0:25:14.720
<v Speaker 1>laughing at me saying I'll be in your ears? You

0:25:14.760 --> 0:25:16.359
<v Speaker 1>just told him it was on Wednesday twice?

0:25:16.880 --> 0:25:17.879
<v Speaker 2>Oh did I?

0:25:17.880 --> 0:25:21.200
<v Speaker 1>I've been talking a lot forgive me until next time.

0:25:21.560 --> 0:25:24.280
<v Speaker 1>As you all know, chase after your dreams as if

0:25:24.320 --> 0:25:26.440
<v Speaker 1>they owe you money.