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Speaker 1: Let's talk about access cabs. If you have made a

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Speaker 1: booking for one this morning, you might find it doesn't

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Speaker 1: turn up because some drivers have worked off, walked off

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Speaker 1: the job in response to the lifting fee for access jobs.

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Speaker 1: Now this has been going on for some time. I

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Speaker 1: can recall speaking with them late last year regarding the

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Speaker 1: lifting fee and what they would like done about it.

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Speaker 1: But I understand there have been changes made this morning.

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Speaker 1: In fact, Tom kots and tonis the Transport Minister, joins me. Now, Minister,

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Speaker 1: good morning morning, Matthew.

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Speaker 2: So what has changed well, So in December of last year, Matthew,

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Speaker 2: we extended a lifting fee for all customers who are

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Speaker 2: in a mobility device. So whether you're eligible for a

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Speaker 2: South Australian Transport Subsidy Steam card or not, you use

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Speaker 2: mobility device. The government would pay the lifting fee to

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Speaker 2: the driver, regardless of whether you held his card or not.

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Speaker 2: And we said in December that would be in place

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Speaker 2: into July on an honor system. That is, whatever a

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Speaker 2: driver told us someone gone to their cabin, they had

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Speaker 2: to get out and put them in the car. They

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Speaker 2: got the lifting fee without having to produce a card.

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Speaker 2: And that in that six months we wanted people who

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Speaker 2: are not eligible for that card to apply for it

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Speaker 2: online and get it so we can we have a

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Speaker 2: way to verify who is accessing these services, and we're

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Speaker 2: not just using an honor system without expiring the thirty

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Speaker 2: of through gam so the fee is still available and

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Speaker 2: some of the drivers are upset that people have not

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Speaker 2: applied to the cards. Now I can't continue this system

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Speaker 2: on an honor system. There needs to be a verification

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Speaker 2: system because these these these costs are about four to

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Speaker 2: five million dollars a year, So I can't be handing

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Speaker 2: out four or five million dollars a year to one

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Speaker 2: hundred access cab drivers without there being a verification system.

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Speaker 2: So all you have to do is go online or

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Speaker 2: when you're in the taxi. We're potentially trying to sort

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Speaker 2: this out as well is apply for the card then

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Speaker 2: and there. But drivers want this to remain an honor system,

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Speaker 2: and I can't justify that to the taxpayer.

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Speaker 1: I think that's fair enough. So when somebody makes a booking,

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Speaker 1: is that a question that is given to the client

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Speaker 1: who rings up wanting a cab to come? Do you

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Speaker 1: have a card?

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Speaker 2: Yeah? So if I've got a subsidy scheme card, they'll

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Speaker 2: get the lifting fee. If you're not eligible for one,

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Speaker 2: but you're in a mobility device or you need assistance,

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Speaker 2: so therefore the lifting fee would apply. You can apply

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Speaker 2: for this other card that gives you the ability to

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Speaker 2: get that twenty five dollars to give to the driver,

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Speaker 2: which has brought which has been a great success because

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Speaker 2: it's brought teveral times and waiting times down. But unfortunately

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Speaker 2: I can't continue a system which is basically an on

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Speaker 2: a system. We're talking about four to five million dollars

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Speaker 2: a year. Now. The drivers are saying, well, it's not

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Speaker 2: our fault. People have an applied to these cards, and

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Speaker 2: they're absolutely right, it's not their fault. And I've asked

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Speaker 2: the department to come up with something that allows the

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Speaker 2: drivers to still get paid, to have a verification system

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Speaker 2: in place, but ultimately it's going to lead to some

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Speaker 2: form of declaration from the driver, a legally enforceable declaration

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Speaker 2: that the person who has got into their taxi is

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Speaker 2: eligible for a lifting fee, because otherwise, we're just creating

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Speaker 2: an incentive scheme here for people to abuse this system,

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Speaker 2: and it's unfair on people who access it. It's unfair

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Speaker 2: on the drivers, and it's unfair on the tax payer.

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Speaker 2: So I'm trying to bring about a sensible reform. But

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Speaker 2: the drivers are rightly saying, well, hang on a second,

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Speaker 2: you're punishing the people doing the right thing, and the

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Speaker 2: people who are missing out are the people who could

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Speaker 2: get this service. I agree. So we're trying to find

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Speaker 2: out a medium ground here. But in the end, there

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Speaker 2: needs to be a verification system because the taxpayer, your

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Speaker 2: listeners will rightly say, hang on a second, how are

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Speaker 2: you doing? How do you divide up this five million

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Speaker 2: dollars amongst one hundred drivers per year? And how have

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Speaker 2: you verified everyone who got into one of these taxis

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Speaker 2: is eligible? Now I can't check their cameras because their

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Speaker 2: cameras are not uploaded to the cloud, are stored in

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Speaker 2: their devices, and we only check them when there's a complaint.

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Speaker 2: So there's no way of me independently verifying this without

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Speaker 2: me calling all the cabs in once a month and

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Speaker 2: downloading all their cameras. So there's got to be another system, well.

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Speaker 1: Having the card, having a passenger produced the card to

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Speaker 1: say here go, I'm eligible, and I've got my card

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Speaker 1: and here it is, And the problem I've gone.

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Speaker 2: Now. The problem we've got is that we are drivers.

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Speaker 2: Over the last six months, every time you get one

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Speaker 2: of these people, give them an application for over the

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Speaker 2: last six months, fifty people applied to this car. Okay,

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Speaker 2: so this is the problem I've got, Matthew. It's not

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Speaker 2: that I don't want to pay the money. I absolutely do.

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Speaker 2: It's not better know why they're actually cap drivers to

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Speaker 2: get this lifting fee. I do. There just needs to

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Speaker 2: be an independent verification method in place. And I think

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Speaker 2: that's a reasonable ask.

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Speaker 1: Yeah, I don't disagree, and I think taxpayers would agree

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Speaker 1: with what you've just put forward. Before I let you go,

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Speaker 1: can I ask you to don your energy cap the

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Speaker 1: extinction rebellion protest outside the A and Z Bank. What

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Speaker 1: are your thoughts on that?

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Speaker 2: Not very much. I think it's since some rebellion basically

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Speaker 2: show painies the people who are actually trying to do

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Speaker 2: the reforms, the people who are actually trying to decarbonize,

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Speaker 2: are the ones doing the hard work. I think those people,

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Speaker 2: just inconveniencing people's lives makes it harder for us to

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Speaker 2: go and win the argument to decarbonize. They make the

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Speaker 2: people who are trying to decarbonize this job harder, and

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Speaker 2: I think they're winning nothing. Peaceful protest that doesn't inconvenience

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Speaker 2: other people is always the best method. There's nothing more.

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Speaker 2: We're standing outside the bank and holding up the sign.

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Speaker 2: But if they're going to start glowing themselves to councils,

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Speaker 2: what they're going to start blossom traffic and it conveniencing

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Speaker 2: everyone else, I just put the cause back all.

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Speaker 1: Right, Tom, Kates and Thomas, thanks for your time this morning.

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Speaker 2: Thank you.

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Speaker 1: Michel On Access Cabs, let's talk to Hugo is an

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Speaker 1: excess taxi operator and driver.

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Speaker 3: Hugo, good morning, Good morning, nephew.

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Speaker 1: What do you make What do you make of the

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Speaker 1: minister's comments this morning?

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Speaker 3: His comment is completely fair, I think in terms of

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Speaker 3: refill the expectation from the community and also the TA

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Speaker 3: test payer money from that aspect, his comment is completely fair.

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Speaker 3: And also we welcome his uh turn around to allow

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Speaker 3: SS cab driver to claim any trick that's not part

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Speaker 3: of the scheme to continue to fill the form by

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Speaker 3: the driver who came one by one. But the thing

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Speaker 3: is what we see over the last two weeks, so

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Speaker 3: firstly we have to come we all agree that the

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Speaker 3: trial is one really successfully. We don't have any single

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Speaker 3: job that left behind during business hours during daytime. Okay,

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Speaker 3: this is very clearly that our fansful minister to agree

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Speaker 3: with this scheme. But the problem is after the change

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Speaker 3: that happened on thirty of June, which is support by

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Speaker 3: a message by Suburban Testco sending to all ssex cab

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Speaker 3: driver that they are no longer to claim the likeding

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Speaker 3: fee for some of the SCEs job through our app.

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Speaker 3: What happened is that causing driver essex cab driver losing

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Speaker 3: their income at least around twenty percent each day, which

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Speaker 3: is around one hundred to one hundred and fifty dollars

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Speaker 3: each day, which we find it like why things have

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Speaker 3: changed when the Minister keeps saying nothing has changed, they

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Speaker 3: still pain dollar lifting fee for all job. But what

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Speaker 3: happened is I want to make it fear all right

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Speaker 3: for those people asn't apply the card. The reason is

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Speaker 3: that I think the minister or the department is out

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Speaker 3: of touch. What happened is they have to take eighteen

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Speaker 3: bosses in our online form in order to make a

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Speaker 3: decoration and then wait for the card to get delivery.

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Speaker 3: And this is the free bet that we're coming from

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Speaker 3: the customer saying the only thing I care is I

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Speaker 3: just want to go from A to B.

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Speaker 1: They're going to need a card though, for you to

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Speaker 1: claim the lifting fee, and from a textpayer point of view,

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Speaker 1: the way the minister explained, it makes perfect sense without

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Speaker 1: the card for the department to verify that the person

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Speaker 1: is legitimately somebody who needs assistance in and out of

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Speaker 1: the cab, then well bad.

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Speaker 3: Luck, Matthew. It's fair comment. But think about it for

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Speaker 3: those just involved in a crash and they can't move around.

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Speaker 3: So what happened is those at the moment I think

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Speaker 3: not happened today, happened yesterday or the last two weeks.

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Speaker 3: What happened is those jobs have been left behind, are

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Speaker 3: those that hasn't got a car, which is including hospital job.

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Speaker 3: So those people, what happened is they are sick on

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Speaker 3: the bed and they just want to get home, as

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Speaker 3: simple as that. They don't care about how to get

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Speaker 3: a car, how to get the lifting fee.

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Speaker 1: But see the thing is for you to take them,

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Speaker 1: they need to have the card. And I understand what

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Speaker 1: you're saying. They just want to travel and don't care

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Speaker 1: about the card. But they're going to have to get it,

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Speaker 1: aren't they, That's the thing.

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Speaker 3: But a lot of people they may only have softermed

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Speaker 3: disability or right like what I say, they may involved

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Speaker 3: in crash. They just want to go from hospital back

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Speaker 3: to home for recovery, that sort of thing. And to

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Speaker 3: make sure the driver pay a fair fe be a

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Speaker 3: fair wages or remuneration, having a lifting fee to apply

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Speaker 3: stole job is crucial. And another point I want to

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Speaker 3: point it out through this conversation is we have been

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Speaker 3: waiting for the reform for so long, all right, so

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Speaker 3: we understand it will be a comprehensive reform that should

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Speaker 3: be good for the customer, but also it should be

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Speaker 3: also good for the industry. So we can't wait any

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Speaker 3: longer because people are lot earning enough to survive. Especially

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Speaker 3: to think about it, the weather outside is miserable, right,

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Speaker 3: So yeah, people left behind for two hours because their

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Speaker 3: job hasn't got a lifting fee applied to their job.

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Speaker 3: That's why they left behind in the ring. And at

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Speaker 3: the same time, our driver are working really hard to

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Speaker 3: cover all the job to ensure that they asked. They

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Speaker 3: can't carry an umbellad to carry a roelchair person, right,

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Speaker 3: so they have to go out and then get the

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Speaker 3: people in the car and then travel pick them to

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Speaker 3: a safe pace. So at the end of the day,

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Speaker 3: we want a comprehensive reform. We want the government recognize

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Speaker 3: that not everyone can can go.

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Speaker 2: Through the whole.

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Speaker 3: A lot of people work process. They have to go

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Speaker 3: out there to understand the driver or the driver and

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Speaker 3: also these people with disability, these people wonderful people.

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Speaker 1: Yeah, okay, they are, no doubt about that, but I

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Speaker 1: suspect the only way forward is for them to apply

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Speaker 1: for a card every time. Hugo. But look, we'll leave

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Speaker 1: it there. I've got Vincentasia, the Shadow Transport Minister, on

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Speaker 1: the line as well. He's called in Vincent Tasia.

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Speaker 4: Good morning morning Matthew, Minister Hugo and your listeners.

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Speaker 1: What's the answer.

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Speaker 4: Well, look what we can see here, Matthew, is that

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Speaker 4: we've got a clear need for improvement in terms of

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Speaker 4: access taxi as an industry whole. We know that there's

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Speaker 4: been a review into the industry as a whole that's

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Speaker 4: been going on for over two years. Last year I

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Speaker 4: was told of the viewer was twelve months away this

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Speaker 4: year in during just in estimates, I was told by

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Speaker 4: the Minister that it was before cabinet that I'd be

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Speaker 4: briefed on it. You know, a month later, I'm still waiting.

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Speaker 4: So what we're asking for is we're asking for this

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Speaker 4: review to be released immediately. We want that lifting fee

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Speaker 4: to be reinstated. It's clear that there are well meaning

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Speaker 4: drivers that are trying to do the right thing at

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Speaker 4: the moment, though some are only earning, as we've been told,

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Speaker 4: around one hundred hundred fifty dollars a day now. In

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Speaker 4: terms of the consumers, I mean, these are some of

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Speaker 4: the most vulnerable in our community, and I think as

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Speaker 4: a government and as an opposition, we should be working

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Speaker 4: together to do what we can to make sure that

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Speaker 4: this industry is sustainable. It's just not good enough that

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Speaker 4: you hear situations like one person, for example, a young

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Speaker 4: person was unable to be picked up from a pink

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Speaker 4: concert in February, had to be taken home by a

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Speaker 4: family member on a scooter. We've heard of other incidents

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Speaker 4: where people just aren't getting to their medical appointments and

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Speaker 4: their education appointments. I mean, these people deserve the same

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Speaker 4: dignity as everybody else. That's why we're willing to work

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Speaker 4: with the governments. But this has got to be released

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Speaker 4: and these changes have got to be funded and implemented.

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Speaker 4: It's not good enough that we have this peacemeal ad

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Speaker 4: of bureaucratic system where I mean you heard it from

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Speaker 4: Hugo himself. I mean, it's clearly a rigmarole in overly

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Speaker 4: bureaucratic for these people to access these these incentives that

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Speaker 4: they need.

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Speaker 1: Surely, though, the problem is solved. Everyone who needs an

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Speaker 1: access cab, who has mobility issues applies for a card.

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Speaker 1: If not at the time they call the cab, well

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Speaker 1: all at the time they don't need a cab today,

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Speaker 1: apply for a card and problem solved.

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Speaker 4: Sounds easy in practice, matchic. For whatever reason, it's not happening.

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Speaker 4: And we've got clear examples where drivers are telling us

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Speaker 4: that the jobs are dropping off and they're not being

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Speaker 4: able to make a living, which is also unsustainable because

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Speaker 4: if they're not doing that, they could be looking at

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Speaker 4: other work and that's only going to make this situation worse.

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Speaker 4: We've already got to drive a shortage as well.

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Speaker 1: All right, Well, we'll see what comes out of the

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Speaker 1: review that to when it's released. Vincentazia, thank you, thank you,