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Speaker 1: The five Double A Player app lets you listen to

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Speaker 1: all your favorite five double A shows wherever you go.

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Speaker 1: Five Double A Mornings with Matthew Pantellus. Better protections for

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Speaker 1: retail workers on the way and could leak to businesses

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Speaker 1: seeking to bar people who exhibit violent or intimidating behavior

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Speaker 1: in shops and shopping centers. This is new laws proposed

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Speaker 1: by the state government to strengthen protections for retail workers

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Speaker 1: and for shoppers as well. Talks are underway. The scheme

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Speaker 1: open or the legislation open to consultation, but it would

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Speaker 1: cover acts of physical sexual violence, threatening behavior, stalking, harassment,

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Speaker 1: and certainly damaging property up to five years jail for offenders.

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Speaker 1: Josh Peak is Secretary Shopping Union Shoppers Union of Essay

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Speaker 1: and joins me now Josh.

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Speaker 2: Good morning, Okay, Matthew, thanks for me on.

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Speaker 1: This is certainly most welcome. You would I know you

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Speaker 1: would agree with that, but I think just from a

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Speaker 1: shopper's point of view, we'd all welcome this.

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Speaker 3: Yeah.

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Speaker 2: Look, absolutely, this is something that we've been calling for

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Speaker 2: for really eight or nine years now. It really doesn't

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Speaker 2: make sense to us that shops and shop workers can

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Speaker 2: have problems with repeat offenders, abusive customers, indeed even stalking

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Speaker 2: behavior occurring, and haven't had the power until now to

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Speaker 2: ban people from returning. Our trespassed laws are incredibly weak,

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Speaker 2: and so we've been saying that this need needs to change.

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Speaker 2: We need to empower shops to actually have the right

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Speaker 2: to ban those people that continue to come in and

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Speaker 2: behave inappropriately towards workers and other customers. And we know

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Speaker 2: this is on the rise, it's continued to be on

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Speaker 2: the rise post a pandemic, and our retail workers deserve

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Speaker 2: better than that.

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Speaker 1: Is the banned a new thing here? Is that what's

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Speaker 1: changed to all the laws that have been enacted to

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Speaker 1: better protect workers previously.

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Speaker 2: Yeah, look that's the big thing. I mean, we campaign

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Speaker 2: and we're successful and securing tough for assault towards the

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Speaker 2: worker a couple of years years ago, which was a

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Speaker 2: welcome first step, but you know, obviously we have problems

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Speaker 2: with people just continuing to come back and abuse or

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Speaker 2: behaving inappropriately and there's no power at the moment. Effectively,

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Speaker 2: the way trespass works in South Australia as you can

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Speaker 2: say to someone go away, you're not allowed to come back,

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Speaker 2: but that is only a criminal offense for twenty four hours.

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Speaker 2: So twenty four hours and one minute late later that

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Speaker 2: person can return. That's not an offense, and there's nothing

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Speaker 2: police can do about it, And so we think that's silly,

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Speaker 2: doesn't make sense. And so this is what's called a

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Speaker 2: workplace protection order. When a shop knows someone is continuing

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Speaker 2: to come back and do the wrong thing, they can

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Speaker 2: seek an order to ban that person for up to

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Speaker 2: twelve months, and if that person returns within that period

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Speaker 2: of time, there's really significant penalties, including up to five

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Speaker 2: years jail.

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Speaker 1: Yeah, all right, So what's to stop a person coming back?

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Speaker 1: I mean, it's like transport barring orders. I doubt that

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Speaker 1: as the train skims into a station is checking the

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Speaker 1: faces of all those waiting to make sure someone who's

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Speaker 1: been banned from public transport isn't standing there waiting to board.

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Speaker 1: How do you do the same in a shopping center.

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Speaker 1: If somebody wanders into a Westfield three months later, eight

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Speaker 1: months later, when they've got a year ban.

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Speaker 2: Yeah, it's a good question. What we're really looking at

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Speaker 2: here are those sort of offenders that are really well known

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Speaker 2: to the shop and the store that we're put in

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Speaker 2: the banning order. In place. For so this is someone

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Speaker 2: who's continued to come in, They've abused, they've stalked staff,

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Speaker 2: for example, and really behaved in an inappropriate way on

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Speaker 2: an ongoing nature. So these people are generally well known

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Speaker 2: to staff, they're well known to security. Right now, if

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Speaker 2: they come back, they can be asked to leave again,

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Speaker 2: but their actual return itself is not an offense. What

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Speaker 2: this will do is make the fact that they've gone

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Speaker 2: back into that shot after they've been barred a criminal offense.

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Speaker 2: And so this means police can actually do something about it.

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Speaker 2: They can be charged and indeed jailed if it is

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Speaker 2: I think that they continue to do so. It effectively

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Speaker 2: really ups the ante about those people who think it's

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Speaker 2: okay to continue to go particularly into the same shop

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Speaker 2: over and over and over again and abuse or indeed

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Speaker 2: assault staff. And what we've found in the Act, the

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Speaker 2: laws that we're proposing here in South Australia are better

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Speaker 2: and stronger than in our view that what's been put

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Speaker 2: in place in the Act. But what we've found in

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Speaker 2: the Act in the last eighteen months, that is, I've

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Speaker 2: been really effective at removing those particular repeat offenders. These

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Speaker 2: laws will go further though, because it won't just be

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Speaker 2: an employer that can seek it. It's shopping centers, it's

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Speaker 2: industry groups, and so that means that we can actually

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Speaker 2: ban people from precincts and shops in their entirety, which

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Speaker 2: we think are really good thing.

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Speaker 1: Can police issue the order too, I'm sure they'd be

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Speaker 1: able to under this, It.

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Speaker 2: Needs to be sought by the employer, but the police

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Speaker 2: will enforce the order, so the police will be responsible

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Speaker 2: for charging and prosecuting those people that reach it.

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Speaker 1: All right, excellent, Josh, appreciate your time.

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Speaker 2: Thank you, bake mate.

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Speaker 1: Josh Peak, Secretary SDA the Shopping Shoppers Union. Evan Walker

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Speaker 1: is a retail worker and Evan, good morning. Thanks for

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Speaker 1: coming on. You've been subject to some of this violence?

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Speaker 3: Back to yes, I have many times as a retail worker,

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Speaker 3: for sure.

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Speaker 1: What sort of things talk us through the experience?

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Speaker 4: Yeah.

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Speaker 3: Probably one of the first times is when I was

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Speaker 3: working on Pineley Street as a teenager and I got

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Speaker 3: bat on by a customer multiple times actually, and I

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Speaker 3: couldn't really leave what I was standing because you kind

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Speaker 3: of surrounded me. Well, that was definitely the first time

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Speaker 3: that I experienced any abuse in the workplace. It definitely

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Speaker 3: wasn't the last time.

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Speaker 1: What was the last time?

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Speaker 3: Oh, the last time was I was waiting for a

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Speaker 3: bus on King Williams Street and I had up attacked.

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Speaker 3: I had someone throw something at me. I had to

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Speaker 3: lock myself in this convenience store where here was threatening

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Speaker 3: to I guess unlive me. The police were called, but

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Speaker 3: there's not much you can really do there.

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Speaker 1: Is that because you were wearing a uniform or something.

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Speaker 3: Yeah, so something had happened in the store earlier that

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Speaker 3: day with their customer. He didn't have enough money to

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Speaker 3: purchase a meal, and he'd seen me later on when

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Speaker 3: I was waiting for the bus and came up and

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Speaker 3: tried to throw something at me and ordered me, no one.

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Speaker 1: Needs this in their lives for goodness sake.

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Speaker 3: Just appalling, No, I mean it was KFC, after all.

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Speaker 3: It's yeah, not something I really want to be subjected

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Speaker 3: to as a teenager. It's happened a few years ago,

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Speaker 3: but I've definitely seen it happened to other workers after

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Speaker 3: I'd left there.

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Speaker 1: Yeah, yeah, not ideal obviously, And in that sort of environment,

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Speaker 1: I mean a fast food joint, you just expect to

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Speaker 1: serve up the chicken and that's about it, and get

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Speaker 1: on with your lives, both of you. There's a worker

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Speaker 1: and the customer.

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Speaker 3: Certainly, Yeah, and then when most of the people working

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Speaker 3: there are around under eighteen or people just over eighteen

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Speaker 3: years old, it's quite scary. You're not really prepared to

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Speaker 3: deal with people who are usually on something or yeah,

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Speaker 3: they've been drinking of things. They're really play into how

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Speaker 3: aggressive that they can get to with workers when they're

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Speaker 3: unable to get their way or get what they're wanting.

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Speaker 1: Yeah, unreal. Hinley Street probably doesn't help all of that,

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Speaker 1: does it. Just the atmosphere, the fact that KFC is

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Speaker 1: a twenty four hour business on a Friday Saturday night

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Speaker 1: or pretty much is it's not, and so you're there

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Speaker 1: all through the hours and people in different states it's

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Speaker 1: not great.

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Speaker 3: Yeah, no, you're there all night. They're supposed to be security,

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Speaker 3: but there's only so much that they can do before

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Speaker 3: customers get too violent and aggressive that you have to

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Speaker 3: call the police. But the police response time for especially

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Speaker 3: the farted places down Himley Street, is pretty slow. They

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Speaker 3: get so many calls every single night that they're just

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Speaker 3: sort of given up. It feels like sometimes.

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Speaker 1: Really okay, despite the fact they're virtually diagonally across the

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Speaker 1: road from you.

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Speaker 3: Yeah, definitely. There's so many things going on Heimley Street,

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Speaker 3: especially on a Friday or Saturday night, that they just

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Speaker 3: don't have any time to sort of make their way

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Speaker 3: down to us when the person's already left after five

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Speaker 3: minutes or so. But the workers are scarred, so you know,

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Speaker 3: years on end, after and during abuse and all that.

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Speaker 1: So the presence of security guards in the store no

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Speaker 1: real deterrent.

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Speaker 3: No, definitely not. It's yeah, do you think something to care?

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Speaker 2: Yeah?

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Speaker 1: Do you think the situation would improve under these laws?

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Speaker 1: Where somebody's given a ban, a customer's given a ban,

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Speaker 1: I mean, who's going to enforce that over twelve months?

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Speaker 1: Because fast food store staff tend to change, you know,

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Speaker 1: not not overnight, but reasonably quickly.

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Speaker 3: Yeah, definitely. I think with a lot of fast food

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Speaker 3: stores is people who have one so off on a

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Speaker 3: bad day. You know, they've gotten out pretty drunk and

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Speaker 3: done something bad. Those people were not worried about. But

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Speaker 3: I guess those people who are coming in multiple times

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Speaker 3: and causing consistent abuse and hurling abuse to those workers.

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Speaker 3: People remember those sorts of people and that who are

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Speaker 3: wanting to keep out. Everyone can have a bad day,

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Speaker 3: but then there's the people who are always giving grief

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Speaker 3: to those who are just working a fast food or

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Speaker 3: a retail job. It's just not fair to them.

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Speaker 1: Yeah, but even bad days. I mean, if you have

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Speaker 1: a bad day, you've got no right to create a

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Speaker 1: bad day for someone else. And that's part of the

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Speaker 1: problem too. Evan, appreciate you coming on.

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Speaker 3: Thank you perfect, Thank you for having me.

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Speaker 1: Evan Walker. Thank you, retail worker, Colin Shearing, Independent Retailers, Colin,

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Speaker 1: I imagine you'd welcome this change to Good Morning.

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Speaker 4: Yes we do. And look we welcome and support the

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Speaker 4: government's move on this. You know, any instrument that when

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Speaker 4: we put into the toolbox of shop owners when it

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Speaker 4: comes to workplace violence is really really appreciated.

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Speaker 1: We need this.

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Speaker 4: It's way over you. As Josh has said, this has

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Speaker 4: been in the melting pot for probably the last eight

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Speaker 4: or nine years. As he said, this was magnified during COVID,

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Speaker 4: as you know, you know, people spitting on staff and

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Speaker 4: real people abusing staff. In fact, there was one lady

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Speaker 4: in one of our shops where someone held a loaf

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Speaker 4: of bread at the checkout operator. Unfortunately she was a

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Speaker 4: good netball plan. She caught it, but had that been

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Speaker 4: had that been a cannibag things, that would have been

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Speaker 4: a different result. So this abuse is not to be tolerated.

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Speaker 4: And we're saying this is a great thing. The devil's

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Speaker 4: in the detail, of course, but you know that this

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Speaker 4: violence cannot continue and it is not up to the

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Speaker 4: staff or the owners to wear this abuse. This has

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Speaker 4: to be dealt with, and to deal with it this

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Speaker 4: way on a workplace protection order, which is like a

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Speaker 4: domestic violence order, I think is a great way of

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Speaker 4: approaching it, where you can go directly, apply directly to

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Speaker 4: the magistrates' court. These days, you've got evidence with the

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Speaker 4: CCTV on these particular perpetrators, so you know, let's see

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Speaker 4: how that process works. But we welcome anything that can

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Speaker 4: curb or con mitigate the risk of violence and abuse

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Speaker 4: of staff and owners in independent retailer Colin.

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Speaker 1: As you know, police roughly two hundred staff down on

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Speaker 1: where they should be or where they want to be.

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Speaker 1: Do they have the resources to go through video of

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Speaker 1: people throwing bread for instance, And you know it's not

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Speaker 1: the terrible as it is, I agree with you, but

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Speaker 1: it's not the biggest crime going around in terms of

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Speaker 1: what police have to deal with. Are we resourced enough?

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Speaker 1: Do you think for and have confidence in police to

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Speaker 1: address some of these issues?

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Speaker 4: Well, look, if I can tackle it another way, I mean,

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Speaker 4: obviously Operation Measure is out there and as in force

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Speaker 4: and Safehold to an absolute superb job. But to answer

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Speaker 4: your question, yes, they need the resources. They certainly need

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Speaker 4: the resources, They need more officers on the beat, and

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Speaker 4: they need the powers as well. You know, this is

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Speaker 4: part of that process. So having the powers to do

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Speaker 4: what they need to do. And as Josh Peak said,

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Speaker 4: you know, the trespassing laws are pretty pathetic in South Australia.

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Speaker 4: And the other thing that I think the customer needs

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Speaker 4: to understand that this is private property.

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Speaker 2: This is like.

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Speaker 4: Allowing people to come on to your private property and

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Speaker 4: abuse you. I mean, that's just totally you know, abhurrent.

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Speaker 4: So let's stop this nonsense and let's start to curve

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Speaker 4: the way and make it better for everyone. And it's

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Speaker 4: you know, ninety nine percent of customers do the right thing,

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Speaker 4: they really do, but this element needs to be curtailed

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Speaker 4: and it's about time. And like we keep on saying,

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Speaker 4: enough is enough, let's get into this and let's fix this.

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Speaker 1: Good on you, Colin, appreciate your time.

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Speaker 4: You're welcome.

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Speaker 1: Colin Shearing from the Independent Retailers Associations. So the state

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Speaker 1: government putting up laws to ban people who've exhibited violent

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Speaker 1: or intimidating behavior of whatever sort it might be, and

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Speaker 1: some of it's appalling, some of it is spitting on

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Speaker 1: people for goodness sake, in shops and shopping centers, traders,

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Speaker 1: wherever it might be. These laws now to go before

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Speaker 1: Parliament and hopefully there they're past. I imagine they will be,

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Speaker 1: but we need it to better protect workers in whatever field.

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Speaker 1: I mean, there are prescribed workers already in transport, obviously,

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Speaker 1: emergency services including police, and to then take the next

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Speaker 1: step of banning people who are just numb skulls when

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Speaker 1: it comes to behaving properly because they feel they have

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Speaker 1: some sort of special right in being aggressive. It needs

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Speaker 1: to be stopped and stopped pretty much straight away, all right,