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Speaker 1: Hi, I'm Britney Saunders and welcome to Big Business. And

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Speaker 1: today you have landed in one of my bonus episodes.

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Speaker 2: We do these for.

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Speaker 1: Fun and I'm joined by Tommy again today. You welcome Tommy.

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Speaker 3: Thanks for having me.

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Speaker 1: You've taken over Xander's spot. I feel because usually Xander

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Speaker 1: comes into the bonus episodes.

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Speaker 3: Xander has been very gracious letting me ask a couple

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Speaker 3: of questions, So very much appreciate that.

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Speaker 4: Xander. I'm not gracious about.

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Speaker 1: It at all.

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Speaker 2: He's coming for your job, Brittany. Yes, oh, you're going

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Speaker 2: to interview me today.

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Speaker 3: Absolutely.

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Speaker 1: Oh and by the way, if you didn't listen to

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Speaker 1: our main episode, feel free to go and listen to that.

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Speaker 1: It's from Monday this week. But we're here again for

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Speaker 1: the bonus and you're just jumping into asking me some questions.

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Speaker 3: Yes, one that I've got for you that I would

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Speaker 3: love to know someone who others would deem as very

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Speaker 3: successful in their business and has achieved a lot of

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Speaker 3: things recently, specifically in your business, how do you got

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Speaker 3: celebrating your wins? Because I feel like you're someone who

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Speaker 3: is a hustler who just keeps going. You seem like

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Speaker 3: not in a bad way, but like unemotional, like shit

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Speaker 3: doesn't phase you and you just push through and like, yep,

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Speaker 3: this is what I do. You're like a worker hustler b.

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Speaker 3: But like do you sit there and go, wow, this

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Speaker 3: is awesome?

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Speaker 2: Nuh.

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Speaker 3: And that's the end of the questions for coming on, Tommy,

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Speaker 3: But like do you need to take more time to

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Speaker 3: do that?

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Speaker 2: Yeah?

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Speaker 1: But I think the hard thing with that is, like,

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Speaker 1: how do you celebrate your wins? I think so we

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Speaker 1: do little things. And it's a great question because it

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Speaker 1: gets me thinking, like do I celebrate my wins? And

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Speaker 1: I honestly don't think I do. And I think I've

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Speaker 1: had this conversation with you Xander as well, and it

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Speaker 1: all comes back to like yourself worth and everything which

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Speaker 1: we spoke about. I would say that I celebrate my

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Speaker 1: wins in small ways, like AJ and I always love

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Speaker 1: going out for dinner and we just have like a

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Speaker 1: nice dinner and we don't really care about how much

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Speaker 1: it costs kind of thing. And I see that as

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Speaker 1: us treating ourselves, you know, for how hard we've worked

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Speaker 1: kind of thing.

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Speaker 3: But is that an intentional thing? Like I did ever

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Speaker 3: I saw the store made x amount of money, so

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Speaker 3: let's book this dinner.

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Speaker 2: But I see it.

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Speaker 1: I see it in that way, but we don't go,

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Speaker 1: let's book a dinner and celebrate. Or sometimes we will,

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Speaker 1: or sometimes when we're out for dinner, we'll do a

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Speaker 1: cheers with each other and be like, fuck, what a

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Speaker 1: month or what a week or whatever, But it's never

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Speaker 1: like an intentional celebration. And I guess another way that

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Speaker 1: I think that we're unintentionally celebrating all of our achievements

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Speaker 1: over the years is obviously we're doing up our house

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Speaker 1: at the moment, So I'm seeing that as like a

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Speaker 1: gift to ourselves to have this beautiful house exactly how

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Speaker 1: we want it.

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Speaker 2: We're really going to get a lot of enjoyment out

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Speaker 2: of that.

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Speaker 1: But again, we're not doing that let's renovate our house

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Speaker 1: because we've been working so hard kind of thing. But

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Speaker 1: I see that as a celebration. But I think it's

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Speaker 1: actually hard when you're in it. I feel like it's

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Speaker 1: hard to celebrate your wins, And I don't know why.

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Speaker 3: How do you find working with a lot of your

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Speaker 3: staff who are from what I would observe like a

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Speaker 3: generation younger than you. Is that fair?

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Speaker 2: Yeah?

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Speaker 1: Come on, I'm still I'm a millennial. Some of my

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Speaker 1: staff and my agent, yeah, the rest of them are

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Speaker 1: younger than me.

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Speaker 3: How do you go with the generation of like people

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Speaker 3: needing constant praise, constant pats on the back thing. They

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Speaker 3: need to be told they're doing a good job all

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Speaker 3: the time, and they need to celebrate their wins. Do

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Speaker 3: you find that tricky as a boss coming into them

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Speaker 3: and needing to pat them on the back for everything.

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Speaker 1: Yeah, And I think if you really want to go

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Speaker 1: deep with this, Tommy, which we're obviously not going to

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Speaker 1: because this is a bonus episode and we don't have

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Speaker 1: two hours, but I think a lot of that s

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Speaker 1: I think a lot of that would come from like

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Speaker 1: the way that I was raised and how I've never

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Speaker 1: had someone patting me on the back saying good job.

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Speaker 2: Therefore, that's why.

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Speaker 1: I think I'm not like an emotional person. And the

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Speaker 1: way that we obviously celebrate our staff is in a

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Speaker 1: multitude of ways, like number one, putting great managers in place,

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Speaker 1: because you know, we have over sixty staff now, so

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Speaker 1: I can't solely be the one that's going around to

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Speaker 1: every single person being like, good job today, because that

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Speaker 1: would be a full time job in itself, but doing

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Speaker 1: special things with our staff, throwing great like networking days

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Speaker 1: and events. So we've got some Christmas parties coming up,

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Speaker 1: all those little things. I definitely am always mindful of

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Speaker 1: wanting to show my appreciation in that way, But when

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Speaker 1: you aren't a overly emotional person, that's actually really hard

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Speaker 1: to do. But I also don't I think it's hard

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Speaker 1: to expect for your boss to be able to do

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Speaker 1: all of the things. And I've heard people say before

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Speaker 1: you can't be like the world's best manager and the

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Speaker 1: world's best entrepreneur.

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Speaker 3: That's very fair.

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Speaker 4: Yeah, something that you forgot to mention, and it's something

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Speaker 4: that we do here on this podcast, but you also

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Speaker 4: do in your business.

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Speaker 1: Oh.

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Speaker 2: The Winds Folder, so Jess.

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Speaker 4: For some contexts. We have on our Milliner page, which

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Speaker 4: is a program we used to do all our organizing,

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Speaker 4: we have a little section called the Winds Folder, and

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Speaker 4: it's just a little section where we throw in any

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Speaker 4: articles written about us, like any big achievements, like if

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Speaker 4: the podcast has gone number one on the charts for

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Speaker 4: a week. We throw all that information in there. So

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Speaker 4: we basically just add it to the Winds folder. So

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Speaker 4: it's something that we can always go back to and

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Speaker 4: kind of celebrate in our own way.

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Speaker 1: And we have that with all of our staff, like

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Speaker 1: they have a wins folder, and they know that whenever

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Speaker 1: something great happens, like even if it's just a good

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Speaker 1: review or like a reply to an email where someone's like,

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Speaker 1: thank you so much for everything you've done. So our

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Speaker 1: staff know to put their wins in their wins folders

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Speaker 1: so that we can when we get together, let's say,

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Speaker 1: like every quarter or whatever, like everyone can go through

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Speaker 1: their biggest wins, but I don't.

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Speaker 2: Oh, we've got one for the pod, but I don't

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Speaker 2: have one for myself.

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Speaker 4: A bit funny if you just had your own little secret.

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Speaker 3: But I guess realistically, the pod and all your stuff

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Speaker 3: wins folder, that's my wins too.

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Speaker 2: Absolutely.

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Speaker 1: But to answer like your main question, like I don't

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Speaker 1: think I celebrate the wins, but then again, like I

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Speaker 1: feel like I don't need to because I feel like

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Speaker 1: I'm winning every day. I know that sounds really cheesy,

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Speaker 1: but I feel like I'm winning every day because I

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Speaker 1: get to wake up every day and like love what

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Speaker 1: I do. And I have never in the whole history

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Speaker 1: of fate for seven years now, I've never woken up

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Speaker 1: once and thought, fuck, I don't want to go to

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Speaker 1: work today.

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Speaker 2: Like I've never had that feeling.

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Speaker 1: And that is a win in itself, Like I feel

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Speaker 1: like I've won in life, but I do need to

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Speaker 1: celebrate the wins more.

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Speaker 2: But also, I mean I could talk about.

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Speaker 1: This for hours, like you feel like a wanker celebrating yourself.

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Speaker 3: But I feel like this generation is becoming better at

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Speaker 3: accepting people for going, Hey I just did X, Y

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Speaker 3: Z and everyone's like that's awesome. Go you.

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Speaker 2: Yeah.

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Speaker 1: I feel like it's like a generational thing and like

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Speaker 1: talk Coppy syndrome in Australia of people seeing someone succeed

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Speaker 1: and being like, yeah, then they're kind of thing. And

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Speaker 1: then if someone's celebrating their success, it's like.

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Speaker 2: Well you're stuck up and you're up yourself kind of thing.

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Speaker 1: So I think you also have that mindset of not

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Speaker 1: wanting to seem like a wanker.

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Speaker 3: Yeah, and there's a balance.

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Speaker 2: Yeah.

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Speaker 4: Something we've done at Nervok podcasts now is we have

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Speaker 4: introduced at the Golden Peacock. Okay, so basically every single

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Speaker 4: week now one of us and it's literally a statue

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Speaker 4: of a golden peacock. Where awarded this golden peacock, And

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Speaker 4: it's basically to recognize someone's achievements for the week and

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Speaker 4: all the good things that they've done in the job.

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Speaker 1: Have you it? Yeah?

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Speaker 4: No, I haven't.

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Speaker 2: You're going to get it second week though, Okay, so

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Speaker 2: it's new. I love that.

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Speaker 1: And in our stores we also have like Superstar of

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Speaker 1: the month kind of thing where all of our stores

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Speaker 1: collectively vote amongst themselves and then one person in the

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Speaker 1: whole store company like wins.

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Speaker 2: A superstar of the month. I think they get a prize.

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Speaker 1: I don't know exactly, but there's all sorts of things

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Speaker 1: happening in the company where we're rewarding our staff, and

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Speaker 1: we've gone completely off track from your question.

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Speaker 3: We're still celebrating wins.

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Speaker 2: How would you say that I should celebrate my wins?

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Speaker 3: Ooh, flipping the back on me?

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Speaker 2: Good one. Yeah, besides going out for dinner and renovating.

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Speaker 3: The house, I think just taking note of everything you've achieved,

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Speaker 3: and really that's all that's more important than dinners or

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Speaker 3: renovating your house, Like just actually owning what you've done

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Speaker 3: and taking time to acknowledge that. But I feel like

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Speaker 3: you're someone that works really hard all the time and

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Speaker 3: you probably don't slow down to go.

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Speaker 1: Sometimes I have those moments, and I will say them

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Speaker 1: when those moments come to me. Would definitely be at

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Speaker 1: our store openings. That is when I like I'm standing

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Speaker 1: back and like I'm out in the in the elements, yeah,

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Speaker 1: and there's people everywhere and they're at the counter and

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Speaker 1: they're flopping ten items over the counter and they're walking

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Speaker 1: out with their hands full and they're smiling and happy,

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Speaker 1: or I see them in the change rooms.

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Speaker 2: Like it's in those moments where I go holy shit.

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Speaker 1: When we do our store VIP nights and again I'm

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Speaker 1: just out in our community mingling with everyone and people

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Speaker 1: come up and say thank you so much for this store,

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Speaker 1: you know, like it's changed the way I shop. Like

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Speaker 1: that's when I go holy crap. So I definitely have

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Speaker 1: those moments more when I'm like out and about connecting

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Speaker 1: with our community. And We've got a special event coming

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Speaker 1: up as well at the end of October this month,

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Speaker 1: and I know at that night, I'm gonna be like,

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Speaker 1: holy shit, and You're going to be there, So I'll

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Speaker 1: look out for you, Tommy. I'll be like, so it's

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Speaker 1: definitely when I'm involved in our community that I feel

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Speaker 1: that way.

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Speaker 2: You need to do more parties, then.

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Speaker 3: Yeah, invite me, we'll chat at them you, we'll celebrate

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Speaker 3: the wins. Perfect, I've got one more for you. I've

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Speaker 3: obviously got my own business and my wife is kind

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Speaker 3: of slowly like dipping a toe into that water. I

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Speaker 3: know you work, both you and AJ both work full

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Speaker 3: time in the business. Any tips or advice for how

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Speaker 3: we navigate.

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Speaker 2: That, yep?

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Speaker 1: I would say, find out what both of your strengths

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Speaker 1: are and make sure those things.

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Speaker 2: Are completely different.

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Speaker 1: Okay if they can be, or find your strengths that

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Speaker 1: are different, because I think it would be. And again

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Speaker 1: I can't speak from experience, but obviously AJ and I

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Speaker 1: have different skills that are like completely opposite.

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Speaker 2: He's more of the logical person.

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Speaker 1: I'm the creative that's going to go out there and

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Speaker 1: move the business forward, and he's the one on the

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Speaker 1: back end making sure it doesn't crumble. So those are

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Speaker 1: our two different strengths, and I can only imagine it

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Speaker 1: would be a lot more tricky to work with AJ

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Speaker 1: if his strength was the same as mine.

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Speaker 2: If he's trying to.

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Speaker 3: Give you advice on how to edit a video.

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Speaker 1: Yeah, or if he was wanting to be this, I mean,

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Speaker 1: we put him in the content because everyone loves him,

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Speaker 1: But if he wanted to do it, do exactly what

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Speaker 1: I would. I could see working on top of one

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Speaker 1: another and it may be causing conflict. So I would

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Speaker 1: say for you and Maddie, if you are going to

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Speaker 1: be wanting to work together more, is just like find

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Speaker 1: both of your strengths and just find a good balance

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Speaker 1: between the both of you so that you aren't in

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Speaker 1: each other's pocket.

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Speaker 2: Twenty four to seven. I think that's really important.

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Speaker 3: Do you find it easy to separate work and then

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Speaker 3: relationship time? Like does work crossover in when we're going

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Speaker 3: out for dinner when we're sitting on the couch.

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Speaker 1: Nah, Like yes and no, But again like I don't

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Speaker 1: feel like we feel like we don't work. Yeah, Okay,

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Speaker 1: So if we go out for dinner and something comes

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Speaker 1: up about the day, we'll just chat about it. We're

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Speaker 1: not like, oh, let's talk about work quickly and talk

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Speaker 1: about all these problems like it will just naturally come

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Speaker 1: into our conversation. But I think it's all about just

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Speaker 1: finding that balance with one another and finding those separate

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Speaker 1: strengths rather than both doing the exact same thing in

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Speaker 1: the business, which I know is hard for you because

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Speaker 1: you are kind of doing the same job.

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Speaker 3: Yeah, we're both creatives that kind of think that way.

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Speaker 3: Maybe I'll get Maddy to do some courses and Excel

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Speaker 3: spreadsheets and can.

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Speaker 1: Become the account But yeah, I think it's just important,

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Speaker 1: like life in any relationship, is to find that balance

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Speaker 1: if you are going to be working together and try

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Speaker 1: to do separate roles rather than being on top of

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Speaker 1: each other twenty four to seven. Because the last thing

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Speaker 1: you want to be doing is like having arguments in

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Speaker 1: your business that's in your relationship, Yeah, because that wouldn't

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Speaker 1: be fun.

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Speaker 2: Yeah, So that's my advice to.

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Speaker 3: You, beautiful.

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Speaker 2: Thank you, well, thanks for being here. Tommy, so you

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Speaker 2: again next week.

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Speaker 1: Are you're going to be in every bonus from now

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Speaker 1: on because you've kicked Xander out?

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Speaker 3: No, I think Xander does a great job, and I

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Speaker 3: again graciously let me ask some questions to you today.

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Speaker 4: Well, I did wheasel my way in a little bit,

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Speaker 4: so yeah.

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Speaker 2: Thank anyone's welcoming the bonus episodes honestly.

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Speaker 3: Well, I'll definitely come down next week then, all right,

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Speaker 3: Please don't