Speaker 1: Hi, I'm Britney Saunders, and welcome to another bonus episode
Speaker 1: of Big Business. I have my main shows on Mondays,
Speaker 1: but every Wednesday, I'm going to be coming to you,
Speaker 1: either with some tips, some hacks. I'm going to be
Speaker 1: answering your questions, or perhaps further expanding on things that
Speaker 1: I didn't get to say in my main episode. Today,
Speaker 1: I'm going to be coming to you with three lessons
Speaker 1: that business has taught me. These are really basic lessons,
Speaker 1: but I feel like they're important, and mind you, I've
Speaker 1: learnt hundreds, but I'm going to hit you with three today,
Speaker 1: so let's just get straight into it. Lesson number one,
Speaker 1: Your staff and employees are absolutely everything. People always ask
Speaker 1: me because of everything I post on social media, how.
Speaker 2: Do you do everything that you do? How do you
Speaker 2: do all the things?
Speaker 1: You seem so busy? And I honestly think the reason
Speaker 1: why I do everything that I do is because of
Speaker 1: my staff, because of the people that work for me.
Speaker 1: If it wasn't for them, I wouldn't be able to
Speaker 1: do all the things that I do. Yes, naturally, I
Speaker 1: feel like I'm a bit of an overachiever and I
Speaker 1: try and get the most out of my day and
Speaker 1: out of my week. I know it can very much
Speaker 1: look like online, like it's this one man show and
Speaker 1: it's me doing all these things and opening up a
Speaker 1: store here and launching this collection.
Speaker 2: But what you don't see is.
Speaker 1: All the amazing people that are doing it with me,
Speaker 1: and I couldn't do it without them. And I can't
Speaker 1: speak for other business owners. I can honestly only ever
Speaker 1: speak on behalf of myself. But from my experience and
Speaker 1: from listening to others, I think a lot of business
Speaker 1: owners can get this all wrong. I hear so many
Speaker 1: stories of people absolutely hating their bosses, being treated like
Speaker 1: shit by their bosses, or being spoken.
Speaker 2: Down to by their bosses. The list is endless.
Speaker 1: And I'm sure a lot of you listening today have
Speaker 1: had a boss maybe in the past that hasn't been
Speaker 1: the nicest to you, and you've despised them in one
Speaker 1: way another. And being a boss myself and hearing this,
Speaker 1: it honestly feels so backwards to me. It feels so
Speaker 1: backwards that a boss would ever treat someone that's working
Speaker 1: for them and like running their business with them like shit.
Speaker 1: It makes absolutely no sense to me. I have no
Speaker 1: idea why someone would be in business if they are
Speaker 1: just going to treat their staff like shit. Like to me,
Speaker 1: and I know there's a lot of people out there
Speaker 1: that treat their employees like shit, but as a business
Speaker 1: owner myself, that person should not be in business at all,
Speaker 1: Like you should not be allowed to fucking own a business.
Speaker 1: And I'm sure there's some asshole bosses out there in
Speaker 1: business owners that own billion dollar companies and they probably
Speaker 1: treat everyone like shit, And I'm like, that person should
Speaker 1: not be in business because that's not what businesses are about,
Speaker 1: and that's not what being a boss and a leader
Speaker 1: is about. You're not there to talk down to everyone
Speaker 1: and treat them like shit.
Speaker 2: You're there to lead them and work with them.
Speaker 1: My employees are everything, and employees in any business are everything.
Speaker 1: If my team all disappeared tomorrow, fate was simply crumble.
Speaker 2: And I'm very aware of that.
Speaker 1: I know a lot of people say like, oh, everyone's
Speaker 1: replaceable and all this and that, and yeah, sure, like
Speaker 1: in business, you are going to have to replace someone
Speaker 1: if they leave. But if everyone left tomorrow, fate would
Speaker 1: go to absolute shit. Sure me and AJ would try
Speaker 1: and keep it alive ourselves, flying in between the stores,
Speaker 1: trying to serve the customers as they come through the door.
Speaker 1: But I'm very well aware of the fact that I
Speaker 1: couldn't do this without my team, and the reason why
Speaker 1: we do everything we do, and why I do everything
Speaker 1: that I do, it's because of the people that I
Speaker 1: have working for me. And I will never take that
Speaker 1: for granted. I don't tell them that often enough because
Speaker 1: I'm not a words of affirmation person, but I hope
Speaker 1: they just know. Maybe I'll tell them to listen to
Speaker 1: this episode. I'm not a words of affirmation person. What
Speaker 1: would you guess my love language is?
Speaker 3: So, what are the four choices? There's words of affirmation,
Speaker 3: quality service.
Speaker 1: So there's yeah, quality time, acts of service, physical touch,
Speaker 1: which obviously isn't going to be buy employees my I
Speaker 1: would say my love language is actually gifts. Aj'ss acts
Speaker 1: of service for sure, he will just do anything for anyone,
Speaker 1: but mine is gifts. And I think the way that
Speaker 1: I show that love language to my staff is like
Speaker 1: by all the things that we do for them and
Speaker 1: like the get together as we host and like.
Speaker 3: Yeah, that comes across. Actually, I see you doing a
Speaker 3: lot of that, Like do you mean doing your cheese
Speaker 3: platters on a Friday.
Speaker 2: Yeah, things like that.
Speaker 1: It's kind of like a mix of acts of service
Speaker 1: and gift giving. Yes, but they're my love languages. But
Speaker 1: I'm not a words of affirmation person. Maybe this is
Speaker 1: your cue to leave this record and be more of
Speaker 1: a words of affirmation this stuff.
Speaker 2: Okay, I will we do hear in there.
Speaker 1: But I'm not a soppy boss everything else.
Speaker 2: It's not me to be like that.
Speaker 3: But challenge I'm sitting there, okay.
Speaker 1: All right, all right, they could just listen to this episode.
Speaker 1: I'll just send them a link. Oh so, what is
Speaker 1: my takeaway from this? For all of you business owners
Speaker 1: out there, if you have one employee or ten or
Speaker 1: fifteen or fifty, never take your team for granted. Create
Speaker 1: a workplace for them that they can enjoy showing up
Speaker 1: to every day. That is so important. Show them that
Speaker 1: you appreciate and trust them. I think that's another way
Speaker 1: that I show my team that I appreciate them, Ellie
Speaker 1: is I trust them to do their roles and give
Speaker 1: them a lot of freedom and creative freedom in their roles.
Speaker 1: I don't look over anyone's shoulder, which I know a
Speaker 1: lot of bosses do. And on the flip side of that,
Speaker 1: take your time as an owner finding those right people
Speaker 1: for your business, which I know I've spoke about a lot.
Speaker 1: Let's a number two that business has taught me. You're
Speaker 1: never going to be one hundred percent happy and satisfied
Speaker 1: with what you're doing or where you're at in your
Speaker 1: business journey, because it is a journey. It is never ending,
Speaker 1: and feeling that way is totally normal. My business journey
Speaker 1: in particular, has opened my eyes to what I'm capable
Speaker 1: of doing and at this point and I feel like
Speaker 1: there's nothing that I can't fucking achieve. If you had
Speaker 1: told me four years ago that I'd be doing what
Speaker 1: I'm doing today, I never ever would have believed you.
Speaker 1: And I think that's something to say in itself. I
Speaker 1: had someone comment on something I posted the other day,
Speaker 1: and they must own a business, and I'd posted about
Speaker 1: something that I'm doing and she's like, oh my god,
Speaker 1: I could.
Speaker 2: Never do this.
Speaker 1: And I said to her, never say never, because I
Speaker 1: never thought that I could do this. Don't have that
Speaker 1: limiting belief of oh, I could never, because business has
Speaker 1: taught me to have quite the opposite mindset of I
Speaker 1: can and I will achieving Everything that I have achieved
Speaker 1: in my journey has taught me that there is absolutely
Speaker 1: no end to it. And weirdly enough, that never ending
Speaker 1: part of business can leave you with a sense of
Speaker 1: feeling dissatisfied because you're always chasing the next thing. So
Speaker 1: what's the lesson here? Always remember to stop and smell
Speaker 1: the roses. This is something that I am trying to
Speaker 1: do today and I need to do more of, and
Speaker 1: I definitely don't do at all. I often will maybe
Speaker 1: see someone in my distant family that I haven't seen
Speaker 1: for ages, or see an old school friend or whatever,
Speaker 1: and they'll be like, oh my god, like I've seen
Speaker 1: everything that you're doing, Like you should be so proud
Speaker 1: of everything that you're doing. And when someone says that
Speaker 1: to me, it makes me realize how not proud I
Speaker 1: am of myself.
Speaker 2: But not in a bad way.
Speaker 1: But it's because you get caught in this rat race
Speaker 1: of always wanting to do more because business is never ending,
Speaker 1: that I never stop and go fuck like this is
Speaker 1: all so cool. Like I'm like, we've only got four stores, quick,
Speaker 1: when's number five? When's number six? Like it's just the chase,
Speaker 1: it never ends. But one thing I'm really trying to
Speaker 1: do is stop and look at where I am and
Speaker 1: be like, shit, I have done really well. And it's
Speaker 1: something that's hard to do as a business owner, is
Speaker 1: to be proud of yourself. But it's a good reminder,
Speaker 1: not only for myself but for all of you. Be
Speaker 1: proud of how far you have come. Un Lesson number three,
Speaker 1: it's completely normal to have no idea what the fuck
Speaker 1: you are doing, what to do next, well, what to
Speaker 1: do when something doesn't go as planned. I spoke about
Speaker 1: this with Anita in my guest episode that I did
Speaker 1: with her about how it's fine to not know what
Speaker 1: you're doing. I think it's very easy to look at
Speaker 1: other business owners and you could be looking at me
Speaker 1: and be like, wow, she's got all this together, but
Speaker 1: at the same time like wait.
Speaker 2: We as we go?
Speaker 1: And I didn't know everything that I know now when
Speaker 1: I started Fate, I had no fucking clue. And I
Speaker 1: think that's one thing that would hold a lot of
Speaker 1: people back from starting in the first place, is oh,
Speaker 1: I feel I don't feel ready, like I don't know
Speaker 1: everything that I need to know. But the funny thing
Speaker 1: about it is you never really know everything. You just
Speaker 1: give it a go and hope for the best. And
Speaker 1: I'm still out here just giving it a go and
Speaker 1: hoping for the best. And look, I'm living proof that
Speaker 1: by doing that it might very well just work out.
Speaker 1: And even if it doesn't, you'll always come up with
Speaker 1: a different plan.
Speaker 2: So that's less than number three.
Speaker 1: It's okay to not know all of the things, because
Speaker 1: you're never bloody.
Speaker 2: Anyway, my friends.
Speaker 1: That is all for today's bonus episode of Big Business.
Speaker 2: I hope you enjoyed listening.
Speaker 1: Slap me with a five star review if you want,
Speaker 1: and I'll be back in your ears on Monday with
Speaker 1: my next main episode.
Speaker 2: Bye for now.