WEBVTT - 3 Things That Business Has Taught me

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<v Speaker 1>Hi, I'm Britney Saunders, and welcome to another bonus episode

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<v Speaker 1>of Big Business. I have my main shows on Mondays,

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<v Speaker 1>but every Wednesday, I'm going to be coming to you,

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<v Speaker 1>either with some tips, some hacks. I'm going to be

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<v Speaker 1>answering your questions, or perhaps further expanding on things that

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<v Speaker 1>I didn't get to say in my main episode. Today,

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<v Speaker 1>I'm going to be coming to you with three lessons

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<v Speaker 1>that business has taught me. These are really basic lessons,

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<v Speaker 1>but I feel like they're important, and mind you, I've

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<v Speaker 1>learnt hundreds, but I'm going to hit you with three today,

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<v Speaker 1>so let's just get straight into it. Lesson number one,

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<v Speaker 1>Your staff and employees are absolutely everything. People always ask

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<v Speaker 1>me because of everything I post on social media, how.

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<v Speaker 2>Do you do everything that you do? How do you

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<v Speaker 2>do all the things?

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<v Speaker 1>You seem so busy? And I honestly think the reason

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<v Speaker 1>why I do everything that I do is because of

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<v Speaker 1>my staff, because of the people that work for me.

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<v Speaker 1>If it wasn't for them, I wouldn't be able to

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<v Speaker 1>do all the things that I do. Yes, naturally, I

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<v Speaker 1>feel like I'm a bit of an overachiever and I

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<v Speaker 1>try and get the most out of my day and

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<v Speaker 1>out of my week. I know it can very much

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<v Speaker 1>look like online, like it's this one man show and

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<v Speaker 1>it's me doing all these things and opening up a

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<v Speaker 1>store here and launching this collection.

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<v Speaker 2>But what you don't see is.

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<v Speaker 1>All the amazing people that are doing it with me,

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<v Speaker 1>and I couldn't do it without them. And I can't

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<v Speaker 1>speak for other business owners. I can honestly only ever

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<v Speaker 1>speak on behalf of myself. But from my experience and

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<v Speaker 1>from listening to others, I think a lot of business

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<v Speaker 1>owners can get this all wrong. I hear so many

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<v Speaker 1>stories of people absolutely hating their bosses, being treated like

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<v Speaker 1>shit by their bosses, or being spoken.

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<v Speaker 2>Down to by their bosses. The list is endless.

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<v Speaker 1>And I'm sure a lot of you listening today have

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<v Speaker 1>had a boss maybe in the past that hasn't been

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<v Speaker 1>the nicest to you, and you've despised them in one

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<v Speaker 1>way another. And being a boss myself and hearing this,

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<v Speaker 1>it honestly feels so backwards to me. It feels so

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<v Speaker 1>backwards that a boss would ever treat someone that's working

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<v Speaker 1>for them and like running their business with them like shit.

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<v Speaker 1>It makes absolutely no sense to me. I have no

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<v Speaker 1>idea why someone would be in business if they are

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<v Speaker 1>just going to treat their staff like shit. Like to me,

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<v Speaker 1>and I know there's a lot of people out there

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<v Speaker 1>that treat their employees like shit, but as a business

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<v Speaker 1>owner myself, that person should not be in business at all,

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<v Speaker 1>Like you should not be allowed to fucking own a business.

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<v Speaker 1>And I'm sure there's some asshole bosses out there in

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<v Speaker 1>business owners that own billion dollar companies and they probably

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<v Speaker 1>treat everyone like shit, And I'm like, that person should

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<v Speaker 1>not be in business because that's not what businesses are about,

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<v Speaker 1>and that's not what being a boss and a leader

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<v Speaker 1>is about. You're not there to talk down to everyone

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<v Speaker 1>and treat them like shit.

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<v Speaker 2>You're there to lead them and work with them.

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<v Speaker 1>My employees are everything, and employees in any business are everything.

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<v Speaker 1>If my team all disappeared tomorrow, fate was simply crumble.

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<v Speaker 2>And I'm very aware of that.

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<v Speaker 1>I know a lot of people say like, oh, everyone's

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<v Speaker 1>replaceable and all this and that, and yeah, sure, like

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<v Speaker 1>in business, you are going to have to replace someone

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<v Speaker 1>if they leave. But if everyone left tomorrow, fate would

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<v Speaker 1>go to absolute shit. Sure me and AJ would try

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<v Speaker 1>and keep it alive ourselves, flying in between the stores,

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<v Speaker 1>trying to serve the customers as they come through the door.

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<v Speaker 1>But I'm very well aware of the fact that I

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<v Speaker 1>couldn't do this without my team, and the reason why

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<v Speaker 1>we do everything we do, and why I do everything

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<v Speaker 1>that I do, it's because of the people that I

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<v Speaker 1>have working for me. And I will never take that

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<v Speaker 1>for granted. I don't tell them that often enough because

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<v Speaker 1>I'm not a words of affirmation person, but I hope

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<v Speaker 1>they just know. Maybe I'll tell them to listen to

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<v Speaker 1>this episode. I'm not a words of affirmation person. What

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<v Speaker 1>would you guess my love language is?

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<v Speaker 3>So, what are the four choices? There's words of affirmation,

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<v Speaker 3>quality service.

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<v Speaker 1>So there's yeah, quality time, acts of service, physical touch,

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<v Speaker 1>which obviously isn't going to be buy employees my I

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<v Speaker 1>would say my love language is actually gifts. Aj'ss acts

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<v Speaker 1>of service for sure, he will just do anything for anyone,

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<v Speaker 1>but mine is gifts. And I think the way that

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<v Speaker 1>I show that love language to my staff is like

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<v Speaker 1>by all the things that we do for them and

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<v Speaker 1>like the get together as we host and like.

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<v Speaker 3>Yeah, that comes across. Actually, I see you doing a

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<v Speaker 3>lot of that, Like do you mean doing your cheese

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<v Speaker 3>platters on a Friday.

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<v Speaker 2>Yeah, things like that.

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<v Speaker 1>It's kind of like a mix of acts of service

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<v Speaker 1>and gift giving. Yes, but they're my love languages. But

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<v Speaker 1>I'm not a words of affirmation person. Maybe this is

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<v Speaker 1>your cue to leave this record and be more of

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<v Speaker 1>a words of affirmation this stuff.

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<v Speaker 2>Okay, I will we do hear in there.

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<v Speaker 1>But I'm not a soppy boss everything else.

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<v Speaker 2>It's not me to be like that.

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<v Speaker 3>But challenge I'm sitting there, okay.

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<v Speaker 1>All right, all right, they could just listen to this episode.

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<v Speaker 1>I'll just send them a link. Oh so, what is

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<v Speaker 1>my takeaway from this? For all of you business owners

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<v Speaker 1>out there, if you have one employee or ten or

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<v Speaker 1>fifteen or fifty, never take your team for granted. Create

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<v Speaker 1>a workplace for them that they can enjoy showing up

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<v Speaker 1>to every day. That is so important. Show them that

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<v Speaker 1>you appreciate and trust them. I think that's another way

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<v Speaker 1>that I show my team that I appreciate them, Ellie

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<v Speaker 1>is I trust them to do their roles and give

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<v Speaker 1>them a lot of freedom and creative freedom in their roles.

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<v Speaker 1>I don't look over anyone's shoulder, which I know a

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<v Speaker 1>lot of bosses do. And on the flip side of that,

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<v Speaker 1>take your time as an owner finding those right people

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<v Speaker 1>for your business, which I know I've spoke about a lot.

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<v Speaker 1>Let's a number two that business has taught me. You're

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<v Speaker 1>never going to be one hundred percent happy and satisfied

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<v Speaker 1>with what you're doing or where you're at in your

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<v Speaker 1>business journey, because it is a journey. It is never ending,

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<v Speaker 1>and feeling that way is totally normal. My business journey

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<v Speaker 1>in particular, has opened my eyes to what I'm capable

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<v Speaker 1>of doing and at this point and I feel like

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<v Speaker 1>there's nothing that I can't fucking achieve. If you had

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<v Speaker 1>told me four years ago that I'd be doing what

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<v Speaker 1>I'm doing today, I never ever would have believed you.

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<v Speaker 1>And I think that's something to say in itself. I

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<v Speaker 1>had someone comment on something I posted the other day,

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<v Speaker 1>and they must own a business, and I'd posted about

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<v Speaker 1>something that I'm doing and she's like, oh my god,

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<v Speaker 1>I could.

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<v Speaker 2>Never do this.

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<v Speaker 1>And I said to her, never say never, because I

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<v Speaker 1>never thought that I could do this. Don't have that

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<v Speaker 1>limiting belief of oh, I could never, because business has

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<v Speaker 1>taught me to have quite the opposite mindset of I

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<v Speaker 1>can and I will achieving Everything that I have achieved

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<v Speaker 1>in my journey has taught me that there is absolutely

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<v Speaker 1>no end to it. And weirdly enough, that never ending

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<v Speaker 1>part of business can leave you with a sense of

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<v Speaker 1>feeling dissatisfied because you're always chasing the next thing. So

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<v Speaker 1>what's the lesson here? Always remember to stop and smell

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<v Speaker 1>the roses. This is something that I am trying to

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<v Speaker 1>do today and I need to do more of, and

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<v Speaker 1>I definitely don't do at all. I often will maybe

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<v Speaker 1>see someone in my distant family that I haven't seen

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<v Speaker 1>for ages, or see an old school friend or whatever,

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<v Speaker 1>and they'll be like, oh my god, like I've seen

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<v Speaker 1>everything that you're doing, Like you should be so proud

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<v Speaker 1>of everything that you're doing. And when someone says that

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<v Speaker 1>to me, it makes me realize how not proud I

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<v Speaker 1>am of myself.

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<v Speaker 2>But not in a bad way.

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<v Speaker 1>But it's because you get caught in this rat race

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<v Speaker 1>of always wanting to do more because business is never ending,

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<v Speaker 1>that I never stop and go fuck like this is

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<v Speaker 1>all so cool. Like I'm like, we've only got four stores, quick,

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<v Speaker 1>when's number five? When's number six? Like it's just the chase,

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<v Speaker 1>it never ends. But one thing I'm really trying to

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<v Speaker 1>do is stop and look at where I am and

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<v Speaker 1>be like, shit, I have done really well. And it's

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<v Speaker 1>something that's hard to do as a business owner, is

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<v Speaker 1>to be proud of yourself. But it's a good reminder,

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<v Speaker 1>not only for myself but for all of you. Be

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<v Speaker 1>proud of how far you have come. Un Lesson number three,

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<v Speaker 1>it's completely normal to have no idea what the fuck

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<v Speaker 1>you are doing, what to do next, well, what to

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<v Speaker 1>do when something doesn't go as planned. I spoke about

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<v Speaker 1>this with Anita in my guest episode that I did

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<v Speaker 1>with her about how it's fine to not know what

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<v Speaker 1>you're doing. I think it's very easy to look at

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<v Speaker 1>other business owners and you could be looking at me

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<v Speaker 1>and be like, wow, she's got all this together, but

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<v Speaker 1>at the same time like wait.

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<v Speaker 2>We as we go?

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<v Speaker 1>And I didn't know everything that I know now when

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<v Speaker 1>I started Fate, I had no fucking clue. And I

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<v Speaker 1>think that's one thing that would hold a lot of

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<v Speaker 1>people back from starting in the first place, is oh,

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<v Speaker 1>I feel I don't feel ready, like I don't know

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<v Speaker 1>everything that I need to know. But the funny thing

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<v Speaker 1>about it is you never really know everything. You just

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<v Speaker 1>give it a go and hope for the best. And

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<v Speaker 1>I'm still out here just giving it a go and

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<v Speaker 1>hoping for the best. And look, I'm living proof that

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<v Speaker 1>by doing that it might very well just work out.

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<v Speaker 1>And even if it doesn't, you'll always come up with

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<v Speaker 1>a different plan.

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<v Speaker 2>So that's less than number three.

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<v Speaker 1>It's okay to not know all of the things, because

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<v Speaker 1>you're never bloody.

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<v Speaker 2>Anyway, my friends.

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<v Speaker 1>That is all for today's bonus episode of Big Business.

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<v Speaker 2>I hope you enjoyed listening.

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<v Speaker 1>Slap me with a five star review if you want,

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<v Speaker 1>and I'll be back in your ears on Monday with

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<v Speaker 1>my next main episode.

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<v Speaker 2>Bye for now.