1 00:00:04,200 --> 00:00:07,720 Speaker 1: Hi, I'm Britney Saunders, and welcome to another bonus episode 2 00:00:07,800 --> 00:00:11,120 Speaker 1: of Big Business. I have my main shows on Mondays, 3 00:00:11,200 --> 00:00:13,680 Speaker 1: but every Wednesday, I'm going to be coming to you, 4 00:00:13,960 --> 00:00:16,360 Speaker 1: either with some tips, some hacks. I'm going to be 5 00:00:16,400 --> 00:00:20,520 Speaker 1: answering your questions, or perhaps further expanding on things that 6 00:00:20,560 --> 00:00:23,240 Speaker 1: I didn't get to say in my main episode. Today, 7 00:00:23,280 --> 00:00:27,320 Speaker 1: I'm going to be coming to you with three lessons 8 00:00:27,640 --> 00:00:30,880 Speaker 1: that business has taught me. These are really basic lessons, 9 00:00:30,920 --> 00:00:33,640 Speaker 1: but I feel like they're important, and mind you, I've 10 00:00:33,720 --> 00:00:36,640 Speaker 1: learnt hundreds, but I'm going to hit you with three today, 11 00:00:36,680 --> 00:00:43,160 Speaker 1: so let's just get straight into it. Lesson number one, 12 00:00:43,600 --> 00:00:49,280 Speaker 1: Your staff and employees are absolutely everything. People always ask 13 00:00:49,400 --> 00:00:52,279 Speaker 1: me because of everything I post on social media, how. 14 00:00:52,040 --> 00:00:54,200 Speaker 2: Do you do everything that you do? How do you 15 00:00:54,240 --> 00:00:54,800 Speaker 2: do all the things? 16 00:00:54,880 --> 00:00:59,320 Speaker 1: You seem so busy? And I honestly think the reason 17 00:00:59,360 --> 00:01:02,240 Speaker 1: why I do everything that I do is because of 18 00:01:02,280 --> 00:01:04,920 Speaker 1: my staff, because of the people that work for me. 19 00:01:05,000 --> 00:01:07,600 Speaker 1: If it wasn't for them, I wouldn't be able to 20 00:01:07,640 --> 00:01:10,080 Speaker 1: do all the things that I do. Yes, naturally, I 21 00:01:10,080 --> 00:01:12,160 Speaker 1: feel like I'm a bit of an overachiever and I 22 00:01:12,200 --> 00:01:13,959 Speaker 1: try and get the most out of my day and 23 00:01:14,000 --> 00:01:16,520 Speaker 1: out of my week. I know it can very much 24 00:01:16,560 --> 00:01:19,319 Speaker 1: look like online, like it's this one man show and 25 00:01:19,360 --> 00:01:21,640 Speaker 1: it's me doing all these things and opening up a 26 00:01:21,640 --> 00:01:23,200 Speaker 1: store here and launching this collection. 27 00:01:23,319 --> 00:01:25,280 Speaker 2: But what you don't see is. 28 00:01:25,319 --> 00:01:27,720 Speaker 1: All the amazing people that are doing it with me, 29 00:01:28,000 --> 00:01:31,600 Speaker 1: and I couldn't do it without them. And I can't 30 00:01:31,720 --> 00:01:34,960 Speaker 1: speak for other business owners. I can honestly only ever 31 00:01:35,000 --> 00:01:38,679 Speaker 1: speak on behalf of myself. But from my experience and 32 00:01:38,760 --> 00:01:40,960 Speaker 1: from listening to others, I think a lot of business 33 00:01:41,000 --> 00:01:44,440 Speaker 1: owners can get this all wrong. I hear so many 34 00:01:44,480 --> 00:01:48,720 Speaker 1: stories of people absolutely hating their bosses, being treated like 35 00:01:48,800 --> 00:01:51,240 Speaker 1: shit by their bosses, or being spoken. 36 00:01:50,880 --> 00:01:53,200 Speaker 2: Down to by their bosses. The list is endless. 37 00:01:53,240 --> 00:01:54,680 Speaker 1: And I'm sure a lot of you listening today have 38 00:01:54,760 --> 00:01:56,720 Speaker 1: had a boss maybe in the past that hasn't been 39 00:01:56,760 --> 00:01:59,520 Speaker 1: the nicest to you, and you've despised them in one 40 00:01:59,520 --> 00:02:03,040 Speaker 1: way another. And being a boss myself and hearing this, 41 00:02:03,200 --> 00:02:06,720 Speaker 1: it honestly feels so backwards to me. It feels so 42 00:02:06,880 --> 00:02:10,480 Speaker 1: backwards that a boss would ever treat someone that's working 43 00:02:10,560 --> 00:02:14,400 Speaker 1: for them and like running their business with them like shit. 44 00:02:14,520 --> 00:02:17,240 Speaker 1: It makes absolutely no sense to me. I have no 45 00:02:17,320 --> 00:02:20,520 Speaker 1: idea why someone would be in business if they are 46 00:02:20,560 --> 00:02:22,520 Speaker 1: just going to treat their staff like shit. Like to me, 47 00:02:22,840 --> 00:02:24,200 Speaker 1: and I know there's a lot of people out there 48 00:02:24,200 --> 00:02:26,880 Speaker 1: that treat their employees like shit, but as a business 49 00:02:26,919 --> 00:02:30,040 Speaker 1: owner myself, that person should not be in business at all, 50 00:02:30,120 --> 00:02:32,519 Speaker 1: Like you should not be allowed to fucking own a business. 51 00:02:32,560 --> 00:02:35,280 Speaker 1: And I'm sure there's some asshole bosses out there in 52 00:02:35,320 --> 00:02:38,440 Speaker 1: business owners that own billion dollar companies and they probably 53 00:02:38,480 --> 00:02:40,680 Speaker 1: treat everyone like shit, And I'm like, that person should 54 00:02:40,720 --> 00:02:44,240 Speaker 1: not be in business because that's not what businesses are about, 55 00:02:44,560 --> 00:02:47,080 Speaker 1: and that's not what being a boss and a leader 56 00:02:47,240 --> 00:02:49,600 Speaker 1: is about. You're not there to talk down to everyone 57 00:02:49,639 --> 00:02:50,399 Speaker 1: and treat them like shit. 58 00:02:50,440 --> 00:02:52,480 Speaker 2: You're there to lead them and work with them. 59 00:02:52,800 --> 00:02:59,000 Speaker 1: My employees are everything, and employees in any business are everything. 60 00:02:59,200 --> 00:03:03,639 Speaker 1: If my team all disappeared tomorrow, fate was simply crumble. 61 00:03:03,720 --> 00:03:05,600 Speaker 2: And I'm very aware of that. 62 00:03:06,160 --> 00:03:07,800 Speaker 1: I know a lot of people say like, oh, everyone's 63 00:03:07,840 --> 00:03:10,040 Speaker 1: replaceable and all this and that, and yeah, sure, like 64 00:03:10,440 --> 00:03:12,320 Speaker 1: in business, you are going to have to replace someone 65 00:03:12,360 --> 00:03:15,080 Speaker 1: if they leave. But if everyone left tomorrow, fate would 66 00:03:15,080 --> 00:03:17,960 Speaker 1: go to absolute shit. Sure me and AJ would try 67 00:03:18,000 --> 00:03:21,720 Speaker 1: and keep it alive ourselves, flying in between the stores, 68 00:03:21,800 --> 00:03:24,160 Speaker 1: trying to serve the customers as they come through the door. 69 00:03:24,680 --> 00:03:27,040 Speaker 1: But I'm very well aware of the fact that I 70 00:03:27,080 --> 00:03:30,040 Speaker 1: couldn't do this without my team, and the reason why 71 00:03:30,200 --> 00:03:32,760 Speaker 1: we do everything we do, and why I do everything 72 00:03:32,760 --> 00:03:34,960 Speaker 1: that I do, it's because of the people that I 73 00:03:35,000 --> 00:03:36,680 Speaker 1: have working for me. And I will never take that 74 00:03:36,720 --> 00:03:39,640 Speaker 1: for granted. I don't tell them that often enough because 75 00:03:39,640 --> 00:03:42,760 Speaker 1: I'm not a words of affirmation person, but I hope 76 00:03:42,800 --> 00:03:44,920 Speaker 1: they just know. Maybe I'll tell them to listen to 77 00:03:44,960 --> 00:03:48,440 Speaker 1: this episode. I'm not a words of affirmation person. What 78 00:03:48,480 --> 00:03:50,080 Speaker 1: would you guess my love language is? 79 00:03:50,920 --> 00:03:53,320 Speaker 3: So, what are the four choices? There's words of affirmation, 80 00:03:53,520 --> 00:03:55,080 Speaker 3: quality service. 81 00:03:54,840 --> 00:03:58,880 Speaker 1: So there's yeah, quality time, acts of service, physical touch, 82 00:03:58,880 --> 00:04:02,320 Speaker 1: which obviously isn't going to be buy employees my I 83 00:04:02,320 --> 00:04:06,200 Speaker 1: would say my love language is actually gifts. Aj'ss acts 84 00:04:06,240 --> 00:04:08,520 Speaker 1: of service for sure, he will just do anything for anyone, 85 00:04:08,600 --> 00:04:11,560 Speaker 1: but mine is gifts. And I think the way that 86 00:04:11,960 --> 00:04:15,520 Speaker 1: I show that love language to my staff is like 87 00:04:15,560 --> 00:04:17,160 Speaker 1: by all the things that we do for them and 88 00:04:17,240 --> 00:04:20,000 Speaker 1: like the get together as we host and like. 89 00:04:20,440 --> 00:04:23,040 Speaker 3: Yeah, that comes across. Actually, I see you doing a 90 00:04:23,080 --> 00:04:25,279 Speaker 3: lot of that, Like do you mean doing your cheese 91 00:04:25,320 --> 00:04:26,200 Speaker 3: platters on a Friday. 92 00:04:26,440 --> 00:04:27,400 Speaker 2: Yeah, things like that. 93 00:04:27,680 --> 00:04:29,400 Speaker 1: It's kind of like a mix of acts of service 94 00:04:29,400 --> 00:04:32,760 Speaker 1: and gift giving. Yes, but they're my love languages. But 95 00:04:32,800 --> 00:04:35,800 Speaker 1: I'm not a words of affirmation person. Maybe this is 96 00:04:35,839 --> 00:04:39,039 Speaker 1: your cue to leave this record and be more of 97 00:04:39,080 --> 00:04:41,520 Speaker 1: a words of affirmation this stuff. 98 00:04:41,600 --> 00:04:44,400 Speaker 2: Okay, I will we do hear in there. 99 00:04:44,400 --> 00:04:46,240 Speaker 1: But I'm not a soppy boss everything else. 100 00:04:46,839 --> 00:04:48,160 Speaker 2: It's not me to be like that. 101 00:04:48,520 --> 00:04:50,480 Speaker 3: But challenge I'm sitting there, okay. 102 00:04:50,200 --> 00:04:52,000 Speaker 1: All right, all right, they could just listen to this episode. 103 00:04:52,000 --> 00:04:55,719 Speaker 1: I'll just send them a link. Oh so, what is 104 00:04:55,720 --> 00:04:58,400 Speaker 1: my takeaway from this? For all of you business owners 105 00:04:58,440 --> 00:05:00,520 Speaker 1: out there, if you have one employee or ten or 106 00:05:00,520 --> 00:05:03,920 Speaker 1: fifteen or fifty, never take your team for granted. Create 107 00:05:03,960 --> 00:05:07,120 Speaker 1: a workplace for them that they can enjoy showing up 108 00:05:07,160 --> 00:05:09,719 Speaker 1: to every day. That is so important. Show them that 109 00:05:09,760 --> 00:05:12,240 Speaker 1: you appreciate and trust them. I think that's another way 110 00:05:12,240 --> 00:05:15,720 Speaker 1: that I show my team that I appreciate them, Ellie 111 00:05:15,800 --> 00:05:18,600 Speaker 1: is I trust them to do their roles and give 112 00:05:18,640 --> 00:05:21,799 Speaker 1: them a lot of freedom and creative freedom in their roles. 113 00:05:21,839 --> 00:05:24,120 Speaker 1: I don't look over anyone's shoulder, which I know a 114 00:05:24,160 --> 00:05:26,840 Speaker 1: lot of bosses do. And on the flip side of that, 115 00:05:27,520 --> 00:05:30,440 Speaker 1: take your time as an owner finding those right people 116 00:05:30,560 --> 00:05:34,960 Speaker 1: for your business, which I know I've spoke about a lot. 117 00:05:37,279 --> 00:05:39,840 Speaker 1: Let's a number two that business has taught me. You're 118 00:05:39,960 --> 00:05:42,480 Speaker 1: never going to be one hundred percent happy and satisfied 119 00:05:42,520 --> 00:05:44,920 Speaker 1: with what you're doing or where you're at in your 120 00:05:44,920 --> 00:05:49,760 Speaker 1: business journey, because it is a journey. It is never ending, 121 00:05:50,240 --> 00:05:54,920 Speaker 1: and feeling that way is totally normal. My business journey 122 00:05:55,000 --> 00:05:59,000 Speaker 1: in particular, has opened my eyes to what I'm capable 123 00:05:59,040 --> 00:06:00,560 Speaker 1: of doing and at this point and I feel like 124 00:06:00,600 --> 00:06:03,520 Speaker 1: there's nothing that I can't fucking achieve. If you had 125 00:06:03,560 --> 00:06:05,680 Speaker 1: told me four years ago that I'd be doing what 126 00:06:05,720 --> 00:06:08,760 Speaker 1: I'm doing today, I never ever would have believed you. 127 00:06:09,000 --> 00:06:12,120 Speaker 1: And I think that's something to say in itself. I 128 00:06:12,160 --> 00:06:15,080 Speaker 1: had someone comment on something I posted the other day, 129 00:06:15,120 --> 00:06:17,840 Speaker 1: and they must own a business, and I'd posted about 130 00:06:17,880 --> 00:06:19,479 Speaker 1: something that I'm doing and she's like, oh my god, 131 00:06:19,480 --> 00:06:19,960 Speaker 1: I could. 132 00:06:19,800 --> 00:06:20,440 Speaker 2: Never do this. 133 00:06:20,800 --> 00:06:23,400 Speaker 1: And I said to her, never say never, because I 134 00:06:23,440 --> 00:06:25,440 Speaker 1: never thought that I could do this. Don't have that 135 00:06:25,520 --> 00:06:28,800 Speaker 1: limiting belief of oh, I could never, because business has 136 00:06:28,839 --> 00:06:31,920 Speaker 1: taught me to have quite the opposite mindset of I 137 00:06:32,000 --> 00:06:36,000 Speaker 1: can and I will achieving Everything that I have achieved 138 00:06:36,040 --> 00:06:39,240 Speaker 1: in my journey has taught me that there is absolutely 139 00:06:39,440 --> 00:06:42,920 Speaker 1: no end to it. And weirdly enough, that never ending 140 00:06:42,960 --> 00:06:44,880 Speaker 1: part of business can leave you with a sense of 141 00:06:44,960 --> 00:06:50,200 Speaker 1: feeling dissatisfied because you're always chasing the next thing. So 142 00:06:50,240 --> 00:06:53,200 Speaker 1: what's the lesson here? Always remember to stop and smell 143 00:06:53,279 --> 00:06:56,680 Speaker 1: the roses. This is something that I am trying to 144 00:06:56,720 --> 00:06:58,719 Speaker 1: do today and I need to do more of, and 145 00:06:58,760 --> 00:07:02,560 Speaker 1: I definitely don't do at all. I often will maybe 146 00:07:02,839 --> 00:07:05,279 Speaker 1: see someone in my distant family that I haven't seen 147 00:07:05,320 --> 00:07:07,479 Speaker 1: for ages, or see an old school friend or whatever, 148 00:07:07,520 --> 00:07:09,080 Speaker 1: and they'll be like, oh my god, like I've seen 149 00:07:09,120 --> 00:07:11,200 Speaker 1: everything that you're doing, Like you should be so proud 150 00:07:11,280 --> 00:07:13,440 Speaker 1: of everything that you're doing. And when someone says that 151 00:07:13,640 --> 00:07:17,200 Speaker 1: to me, it makes me realize how not proud I 152 00:07:17,240 --> 00:07:18,240 Speaker 1: am of myself. 153 00:07:18,240 --> 00:07:19,280 Speaker 2: But not in a bad way. 154 00:07:19,320 --> 00:07:22,160 Speaker 1: But it's because you get caught in this rat race 155 00:07:22,720 --> 00:07:26,240 Speaker 1: of always wanting to do more because business is never ending, 156 00:07:26,680 --> 00:07:28,560 Speaker 1: that I never stop and go fuck like this is 157 00:07:28,600 --> 00:07:31,320 Speaker 1: all so cool. Like I'm like, we've only got four stores, quick, 158 00:07:31,320 --> 00:07:34,400 Speaker 1: when's number five? When's number six? Like it's just the chase, 159 00:07:34,560 --> 00:07:37,640 Speaker 1: it never ends. But one thing I'm really trying to 160 00:07:37,680 --> 00:07:40,680 Speaker 1: do is stop and look at where I am and 161 00:07:40,720 --> 00:07:42,920 Speaker 1: be like, shit, I have done really well. And it's 162 00:07:42,960 --> 00:07:45,080 Speaker 1: something that's hard to do as a business owner, is 163 00:07:45,120 --> 00:07:47,720 Speaker 1: to be proud of yourself. But it's a good reminder, 164 00:07:47,760 --> 00:07:49,320 Speaker 1: not only for myself but for all of you. Be 165 00:07:49,360 --> 00:07:52,920 Speaker 1: proud of how far you have come. Un Lesson number three, 166 00:07:53,600 --> 00:07:57,400 Speaker 1: it's completely normal to have no idea what the fuck 167 00:07:57,520 --> 00:08:00,400 Speaker 1: you are doing, what to do next, well, what to 168 00:08:00,480 --> 00:08:04,360 Speaker 1: do when something doesn't go as planned. I spoke about 169 00:08:04,360 --> 00:08:07,280 Speaker 1: this with Anita in my guest episode that I did 170 00:08:07,320 --> 00:08:10,680 Speaker 1: with her about how it's fine to not know what 171 00:08:10,680 --> 00:08:13,600 Speaker 1: you're doing. I think it's very easy to look at 172 00:08:13,600 --> 00:08:15,760 Speaker 1: other business owners and you could be looking at me 173 00:08:15,800 --> 00:08:18,000 Speaker 1: and be like, wow, she's got all this together, but 174 00:08:18,080 --> 00:08:19,440 Speaker 1: at the same time like wait. 175 00:08:19,560 --> 00:08:20,600 Speaker 2: We as we go? 176 00:08:20,680 --> 00:08:23,920 Speaker 1: And I didn't know everything that I know now when 177 00:08:23,920 --> 00:08:26,640 Speaker 1: I started Fate, I had no fucking clue. And I 178 00:08:26,640 --> 00:08:28,720 Speaker 1: think that's one thing that would hold a lot of 179 00:08:28,720 --> 00:08:31,200 Speaker 1: people back from starting in the first place, is oh, 180 00:08:31,240 --> 00:08:33,840 Speaker 1: I feel I don't feel ready, like I don't know 181 00:08:33,960 --> 00:08:36,319 Speaker 1: everything that I need to know. But the funny thing 182 00:08:36,360 --> 00:08:39,760 Speaker 1: about it is you never really know everything. You just 183 00:08:39,880 --> 00:08:42,200 Speaker 1: give it a go and hope for the best. And 184 00:08:42,280 --> 00:08:44,200 Speaker 1: I'm still out here just giving it a go and 185 00:08:44,280 --> 00:08:47,120 Speaker 1: hoping for the best. And look, I'm living proof that 186 00:08:47,200 --> 00:08:50,360 Speaker 1: by doing that it might very well just work out. 187 00:08:50,400 --> 00:08:52,800 Speaker 1: And even if it doesn't, you'll always come up with 188 00:08:52,920 --> 00:08:53,920 Speaker 1: a different plan. 189 00:08:54,080 --> 00:08:55,559 Speaker 2: So that's less than number three. 190 00:08:55,800 --> 00:08:58,720 Speaker 1: It's okay to not know all of the things, because 191 00:08:58,760 --> 00:09:02,680 Speaker 1: you're never bloody. 192 00:09:01,160 --> 00:09:02,000 Speaker 2: Anyway, my friends. 193 00:09:02,040 --> 00:09:06,320 Speaker 1: That is all for today's bonus episode of Big Business. 194 00:09:06,520 --> 00:09:07,720 Speaker 2: I hope you enjoyed listening. 195 00:09:08,040 --> 00:09:09,920 Speaker 1: Slap me with a five star review if you want, 196 00:09:09,960 --> 00:09:12,520 Speaker 1: and I'll be back in your ears on Monday with 197 00:09:12,800 --> 00:09:14,920 Speaker 1: my next main episode. 198 00:09:15,400 --> 00:09:16,000 Speaker 2: Bye for now.