1 00:00:04,200 --> 00:00:07,080 Speaker 1: Hi, I'm Britney Saunders and welcome to Big Business, the 2 00:00:07,120 --> 00:00:09,800 Speaker 1: place where business is far from boring. And today I'm 3 00:00:09,840 --> 00:00:13,239 Speaker 1: recording on gaddigl Land. Now I somehow manage to build 4 00:00:13,280 --> 00:00:16,000 Speaker 1: an empire from the garage underneath my house and I'm 5 00:00:16,079 --> 00:00:18,200 Speaker 1: here on Big Business to share it all with you, 6 00:00:18,640 --> 00:00:21,959 Speaker 1: from the winds, the huge mistakes, the funny times and 7 00:00:22,000 --> 00:00:26,000 Speaker 1: the challenging moments in between. So, whether you're in business yourself, 8 00:00:26,239 --> 00:00:28,680 Speaker 1: perhaps you're not in the game at all, maybe you're 9 00:00:28,720 --> 00:00:31,320 Speaker 1: just looking for some inspiration, or you simply just want 10 00:00:31,320 --> 00:00:32,280 Speaker 1: to hear the tea. 11 00:00:32,440 --> 00:00:34,640 Speaker 2: This is the podcast for you. Now. 12 00:00:34,640 --> 00:00:38,159 Speaker 1: Coming up on today's episode, I'm talking all things opening 13 00:00:38,280 --> 00:00:42,720 Speaker 1: my fifth retail store in Paramatta, not in Westfield Paramatta, 14 00:00:42,720 --> 00:00:45,720 Speaker 1: and I keep going to say fate Westfield Paramatta, but 15 00:00:45,760 --> 00:00:46,800 Speaker 1: it's not Westfield. 16 00:00:47,200 --> 00:00:48,680 Speaker 2: We are opening store number. 17 00:00:48,479 --> 00:00:50,960 Speaker 1: Five in Paramatter and I'm going to run through with 18 00:00:51,080 --> 00:00:55,120 Speaker 1: you the challenges that I have faced during the setup 19 00:00:55,160 --> 00:00:59,200 Speaker 1: of this store, my biggest fears surrounding opening this store 20 00:00:59,240 --> 00:01:02,040 Speaker 1: because even as it's it's a really exciting time, there's 21 00:01:02,040 --> 00:01:04,640 Speaker 1: some things that I'm like shitting myself about, if I'm 22 00:01:04,640 --> 00:01:06,679 Speaker 1: being honest. And I'm also going to share with you 23 00:01:06,840 --> 00:01:08,560 Speaker 1: some of the really exciting things as well. 24 00:01:08,600 --> 00:01:10,039 Speaker 2: So let's just get straight into it. 25 00:01:14,319 --> 00:01:18,840 Speaker 1: We are mere weeks away from opening our fifth retail 26 00:01:18,840 --> 00:01:22,080 Speaker 1: store in Paramattap quite literally weeks away. I don't know 27 00:01:22,080 --> 00:01:23,959 Speaker 1: if by the time this episode is out, we will 28 00:01:23,959 --> 00:01:26,880 Speaker 1: have already announced when our opening date is. We never 29 00:01:27,040 --> 00:01:30,360 Speaker 1: like to announce our opening date too far in advance. 30 00:01:30,440 --> 00:01:34,399 Speaker 1: So for the longest time, I've known our opening week, 31 00:01:34,680 --> 00:01:36,679 Speaker 1: but we never like to say it in case something 32 00:01:36,720 --> 00:01:39,000 Speaker 1: goes wrong, like you can never be too sure. And 33 00:01:39,160 --> 00:01:41,840 Speaker 1: our poor staff, they're like, so when is the opening day? 34 00:01:41,880 --> 00:01:43,560 Speaker 1: We're like, we can't really say. Yeah, we think it's 35 00:01:43,560 --> 00:01:45,840 Speaker 1: going to be this week. But we're in that period 36 00:01:45,920 --> 00:01:49,440 Speaker 1: now where the store is like pretty much finished. It's 37 00:01:49,520 --> 00:01:53,040 Speaker 1: finishing this week, but I'm recording this a week in advance, 38 00:01:53,600 --> 00:01:56,960 Speaker 1: and it's all starting to happen. We have hired our 39 00:01:57,400 --> 00:02:02,040 Speaker 1: entire Paramatta team, which is eleven people, so we have 40 00:02:02,160 --> 00:02:05,920 Speaker 1: eleven new people that have joined the Fate Group. We 41 00:02:05,960 --> 00:02:08,680 Speaker 1: call ourselves the Fate Group for fun, you know, like 42 00:02:08,720 --> 00:02:09,639 Speaker 1: the cotton On Group. 43 00:02:09,840 --> 00:02:10,799 Speaker 2: But the Fate Group. 44 00:02:11,120 --> 00:02:14,639 Speaker 3: Does that mean you have seventy one employees? Now? 45 00:02:14,720 --> 00:02:18,639 Speaker 1: I don't know how many exactly it is because I think, yeah, 46 00:02:18,639 --> 00:02:21,079 Speaker 1: I think sixty something, and then we've got eleven new 47 00:02:21,120 --> 00:02:25,840 Speaker 1: for Paramatter. When we open a new store, we always 48 00:02:26,000 --> 00:02:29,520 Speaker 1: usually from like all of our past experiences, we always higher, 49 00:02:29,600 --> 00:02:33,000 Speaker 1: maybe around like eight. But we just have this feeling 50 00:02:33,080 --> 00:02:35,280 Speaker 1: with Paramatter that it's going to be bigger than all 51 00:02:35,280 --> 00:02:35,800 Speaker 1: the others. 52 00:02:35,960 --> 00:02:37,640 Speaker 2: And again we could be completely wrong. 53 00:02:37,680 --> 00:02:39,160 Speaker 1: And that's one thing I'm going to talk about in 54 00:02:39,200 --> 00:02:42,000 Speaker 1: this episode today is not fucking knowing how it's going 55 00:02:42,040 --> 00:02:45,120 Speaker 1: to go. But we've just gone bigger for Paramatter to 56 00:02:45,400 --> 00:02:50,160 Speaker 1: cover our asses. So yeah, eleven new people can now 57 00:02:50,200 --> 00:02:54,000 Speaker 1: call themselves Fate employees, which is so exciting and equally 58 00:02:54,120 --> 00:02:56,160 Speaker 1: as terrifying all in one. 59 00:02:56,440 --> 00:02:58,639 Speaker 2: So up until this point, Paramatter has. 60 00:02:58,520 --> 00:03:02,840 Speaker 1: Been a very interesting experience, to say the least. I 61 00:03:02,919 --> 00:03:05,960 Speaker 1: never want to say too much because I'm scared of 62 00:03:06,080 --> 00:03:09,560 Speaker 1: upsetting people, but let me just tell you this Paramatta 63 00:03:09,560 --> 00:03:13,119 Speaker 1: store has challenged me the most out of all of 64 00:03:13,240 --> 00:03:16,040 Speaker 1: our other stores. And I don't want to say too 65 00:03:16,120 --> 00:03:18,040 Speaker 1: much because I get scared of who's going to fucking Listen, 66 00:03:18,840 --> 00:03:21,800 Speaker 1: Let's just say, like, when you are opening retail stores, 67 00:03:22,040 --> 00:03:25,000 Speaker 1: it's not everything is in your control and you just 68 00:03:25,000 --> 00:03:27,239 Speaker 1: got to think outside the box of what I'm saying. 69 00:03:27,400 --> 00:03:30,760 Speaker 1: But you know, when you have a retail store, you 70 00:03:30,960 --> 00:03:35,880 Speaker 1: don't own the store. Someone else stars and you're working 71 00:03:35,920 --> 00:03:38,560 Speaker 1: with other people outside of your business. 72 00:03:39,120 --> 00:03:40,680 Speaker 2: So AJ and I have had. 73 00:03:40,560 --> 00:03:44,160 Speaker 1: Our fair share of hairs falling out over the last 74 00:03:44,440 --> 00:03:46,960 Speaker 1: five to six months that we've been in this build 75 00:03:47,000 --> 00:03:50,200 Speaker 1: of our store, and AJ's definitely seen another side of 76 00:03:50,240 --> 00:03:54,120 Speaker 1: me at a few points there, and there's been so 77 00:03:54,280 --> 00:03:57,200 Speaker 1: many times where I've just said, fuck it, why did 78 00:03:57,200 --> 00:03:57,640 Speaker 1: we do this? 79 00:03:57,840 --> 00:03:59,000 Speaker 2: Like moments of regret. 80 00:03:59,480 --> 00:04:02,520 Speaker 1: But we can absolutely see the finish line now and 81 00:04:02,200 --> 00:04:03,960 Speaker 1: it's all. 82 00:04:03,800 --> 00:04:04,440 Speaker 2: Been worth it. 83 00:04:04,520 --> 00:04:07,720 Speaker 1: And you know, in times over the last few months 84 00:04:07,760 --> 00:04:10,920 Speaker 1: where we've been dealing with this paramatter stuff that's been happening, 85 00:04:11,600 --> 00:04:15,040 Speaker 1: and I've felt like rage and anger and regret and why. 86 00:04:14,840 --> 00:04:16,359 Speaker 2: The fuck have I done this? And what is this 87 00:04:16,440 --> 00:04:17,000 Speaker 2: going to be like? 88 00:04:17,040 --> 00:04:20,799 Speaker 1: If this is like this now, I just remind myself, 89 00:04:20,920 --> 00:04:22,440 Speaker 1: like as cliche as it is. 90 00:04:22,360 --> 00:04:25,280 Speaker 2: Nothing good comes easy. I can't expect to just. 91 00:04:25,600 --> 00:04:27,599 Speaker 1: Open all these doors and it's just a walk in 92 00:04:27,640 --> 00:04:29,680 Speaker 1: the park every single time, and it's hard to not 93 00:04:29,720 --> 00:04:33,240 Speaker 1: compare it to other experiences, but this one hasn't been 94 00:04:33,640 --> 00:04:35,479 Speaker 1: a walk in the Park and I can't say why 95 00:04:35,520 --> 00:04:40,000 Speaker 1: because I don't know. I've probably get sued, But anyway, 96 00:04:40,240 --> 00:04:43,440 Speaker 1: we've fucking got there. We've got eleven new staff members, 97 00:04:43,880 --> 00:04:46,640 Speaker 1: which is so exciting. I have nothing to do with 98 00:04:46,720 --> 00:04:49,279 Speaker 1: the hiring of our retail teams and I will never 99 00:04:49,320 --> 00:04:52,559 Speaker 1: take any credit for that. I have an amazing team 100 00:04:52,600 --> 00:04:55,520 Speaker 1: at head office whose job it is to hire our 101 00:04:55,560 --> 00:04:58,839 Speaker 1: new teams, to onboard our new teams. They've done a 102 00:04:58,839 --> 00:05:02,880 Speaker 1: full induction day down in Paramatta. We always hire out 103 00:05:03,320 --> 00:05:06,160 Speaker 1: like a creative office space kind of thing, and they 104 00:05:06,200 --> 00:05:10,200 Speaker 1: do a whole training day. There's presentations, there's video tutorials, 105 00:05:10,720 --> 00:05:14,080 Speaker 1: they have a whole day of going through like their 106 00:05:14,080 --> 00:05:17,760 Speaker 1: onboarding and welcome to Fate. So they've done that last week, 107 00:05:17,800 --> 00:05:21,000 Speaker 1: I think it was, and they've absolutely knocked. 108 00:05:20,760 --> 00:05:21,520 Speaker 2: It out of the park. 109 00:05:21,600 --> 00:05:26,200 Speaker 1: With each store, our processes have become more and more refined, 110 00:05:26,680 --> 00:05:30,760 Speaker 1: and it's actually amazing to see what my head office 111 00:05:30,800 --> 00:05:33,680 Speaker 1: team have done with our whole onboarding process. If you 112 00:05:33,720 --> 00:05:36,440 Speaker 1: saw it, you'd be like, wow, this is fucking so professional. 113 00:05:37,440 --> 00:05:39,520 Speaker 1: So I take my hat off to my team at 114 00:05:39,560 --> 00:05:41,960 Speaker 1: head office who have done all of that to orchestrate 115 00:05:42,000 --> 00:05:46,080 Speaker 1: our Paramatta team coming on board. I've met the manager 116 00:05:46,160 --> 00:05:49,000 Speaker 1: and assistant manager. They came to Newcastle for three days 117 00:05:49,000 --> 00:05:52,360 Speaker 1: to do their like induction and training. Took them out 118 00:05:52,400 --> 00:05:55,080 Speaker 1: for a nice dinner, both lovely girls. Super exciting for 119 00:05:55,120 --> 00:05:57,400 Speaker 1: them to be stepping into these new roles. And I'm 120 00:05:57,440 --> 00:05:59,320 Speaker 1: yet to meet the other team members, but it's just 121 00:05:59,360 --> 00:06:02,360 Speaker 1: really exciting. So that's where we are at end this week. 122 00:06:02,800 --> 00:06:06,080 Speaker 1: On Thursday and Friday, I'm setting up the store. So 123 00:06:06,120 --> 00:06:09,479 Speaker 1: the setup begins, which is the fun bit. It's the 124 00:06:09,600 --> 00:06:12,080 Speaker 1: fun bit, but your feet fucking hurt and your back 125 00:06:12,200 --> 00:06:15,560 Speaker 1: kills like you would not believe the work that goes 126 00:06:15,600 --> 00:06:18,360 Speaker 1: into setting up a store, like getting out every single 127 00:06:18,360 --> 00:06:21,240 Speaker 1: piece of clothing and fucking hanging it up and steaming it. 128 00:06:21,279 --> 00:06:23,280 Speaker 1: Just all those nitty gritty things. But that's what we 129 00:06:23,320 --> 00:06:25,600 Speaker 1: absolutely love. We love this part that we're about to 130 00:06:25,680 --> 00:06:29,000 Speaker 1: go into at the end of this week. And in 131 00:06:29,080 --> 00:06:31,440 Speaker 1: saying all this, I thought I'd do an episode on 132 00:06:32,600 --> 00:06:36,680 Speaker 1: my biggest fears going into store number five and also 133 00:06:36,800 --> 00:06:37,960 Speaker 1: things that I'm excited about. 134 00:06:38,080 --> 00:06:39,480 Speaker 2: So let's start with my fears. 135 00:06:40,120 --> 00:06:43,960 Speaker 1: The first one really dumb one, but it's a feeling 136 00:06:44,040 --> 00:06:46,520 Speaker 1: that I have every single time we open a new store. 137 00:06:46,600 --> 00:06:48,479 Speaker 1: I have the biggest fear of no one showing up, 138 00:06:49,200 --> 00:06:51,719 Speaker 1: which I know is stupid, and I say this to 139 00:06:51,800 --> 00:06:54,040 Speaker 1: my team every time we open a new store, what 140 00:06:54,080 --> 00:06:55,040 Speaker 1: if no one comes? 141 00:06:55,160 --> 00:06:57,880 Speaker 2: Or what if only three people come. They're like, don't 142 00:06:57,920 --> 00:06:59,160 Speaker 2: be fucking stupid, Like. 143 00:06:59,120 --> 00:07:01,880 Speaker 1: We've got all these other stores that have had amazing openings. 144 00:07:02,200 --> 00:07:05,279 Speaker 1: But I think it's just your inner little bully as 145 00:07:05,279 --> 00:07:08,200 Speaker 1: well as a bit of imposter syndrome, just saying, what 146 00:07:08,240 --> 00:07:10,520 Speaker 1: if we've made the wrong decision with this location on 147 00:07:10,600 --> 00:07:14,080 Speaker 1: what if no one comes? So that's my first fear, 148 00:07:15,520 --> 00:07:19,480 Speaker 1: and I guess on the same note, but completely opposite, 149 00:07:19,600 --> 00:07:23,280 Speaker 1: I have another fear of it being too chaotic, that 150 00:07:23,360 --> 00:07:26,800 Speaker 1: it becomes out of our control. All of our store 151 00:07:26,840 --> 00:07:29,640 Speaker 1: openings so far have gotten bigger and bigger. Our last 152 00:07:29,680 --> 00:07:32,920 Speaker 1: one was Hawthorne in Victoria at the end of last year, 153 00:07:33,320 --> 00:07:36,440 Speaker 1: and that like knocked our socks off because it was 154 00:07:36,480 --> 00:07:38,400 Speaker 1: a boutique store. We thought, oh, surely it won't be 155 00:07:38,400 --> 00:07:41,120 Speaker 1: as big as the Westfields. Nah, it was the biggest 156 00:07:41,120 --> 00:07:45,080 Speaker 1: one of all. And that line out the front just 157 00:07:45,160 --> 00:07:48,000 Speaker 1: doesn't seem to go down, and it's like, holy fuck, 158 00:07:48,000 --> 00:07:49,440 Speaker 1: are we even going to be able to get through 159 00:07:49,480 --> 00:07:49,920 Speaker 1: this line? 160 00:07:49,960 --> 00:07:50,440 Speaker 2: In a day. 161 00:07:50,920 --> 00:07:53,680 Speaker 1: So on one hand, I'm scared that no one's going 162 00:07:53,720 --> 00:07:55,120 Speaker 1: to come, and at the same time, I'm worried too 163 00:07:55,120 --> 00:07:56,840 Speaker 1: many people are going to come on the same day 164 00:07:56,920 --> 00:07:57,960 Speaker 1: and then we're not gonna be able to get them 165 00:07:57,960 --> 00:07:59,440 Speaker 1: all through the door. Because the thing is, like with 166 00:07:59,520 --> 00:08:03,320 Speaker 1: our store, they're not department stores. Like we're not Kmart. 167 00:08:03,400 --> 00:08:06,720 Speaker 1: We're not designed to have hundreds of people come through 168 00:08:06,760 --> 00:08:09,240 Speaker 1: in a day, but we do. Like on our opening 169 00:08:09,320 --> 00:08:11,880 Speaker 1: day for Hawthorne, I think we serve like three hundred 170 00:08:11,880 --> 00:08:16,400 Speaker 1: and something customers, and that's a little boutique, Like a. 171 00:08:16,360 --> 00:08:19,120 Speaker 2: Little boutique with five change rooms. 172 00:08:19,120 --> 00:08:21,360 Speaker 1: We're not we're not kmart designed to have so many 173 00:08:21,360 --> 00:08:24,240 Speaker 1: people come through, but we make it work. So that's 174 00:08:24,280 --> 00:08:28,280 Speaker 1: my first fear, I guess, and that fear never goes away. 175 00:08:28,320 --> 00:08:31,920 Speaker 1: I've spoken about it multiple times in other episodes about 176 00:08:31,920 --> 00:08:34,280 Speaker 1: how you just always doubt yourself and I don't think 177 00:08:34,280 --> 00:08:36,680 Speaker 1: that'll level go away. But I think having those fears 178 00:08:36,720 --> 00:08:39,319 Speaker 1: is what keeps you humble, if I'm being honest. So yeah, 179 00:08:39,360 --> 00:08:40,680 Speaker 1: I have a fear that no one's going to come, 180 00:08:40,840 --> 00:08:42,520 Speaker 1: and then I also have the fear that too many 181 00:08:42,520 --> 00:08:45,560 Speaker 1: people are going to come, And I always hope that 182 00:08:45,640 --> 00:08:48,000 Speaker 1: not everyone just comes. It's always really exciting when it's 183 00:08:48,000 --> 00:08:49,720 Speaker 1: an opening day, like everyone wants to get there on 184 00:08:49,840 --> 00:08:52,000 Speaker 1: the opening day. And then I always jump on our 185 00:08:52,040 --> 00:08:54,120 Speaker 1: story and say not everyone needs to come on the 186 00:08:54,120 --> 00:08:56,199 Speaker 1: one day, Like come the next day or the day 187 00:08:56,240 --> 00:08:59,080 Speaker 1: after when it's calmed down, because I want people to 188 00:08:59,160 --> 00:09:02,360 Speaker 1: have like the best experience possible in our stores. But 189 00:09:02,640 --> 00:09:05,280 Speaker 1: a store opening is just not comparable to like a 190 00:09:05,320 --> 00:09:07,800 Speaker 1: regular day to day trade, so they don't fully get 191 00:09:07,800 --> 00:09:11,440 Speaker 1: that like amazing personal experience when we're trying so hard 192 00:09:11,480 --> 00:09:13,959 Speaker 1: to get through three hundred people. But anyway, these are 193 00:09:14,000 --> 00:09:21,439 Speaker 1: just the things that we deal with. My next fear 194 00:09:21,920 --> 00:09:25,240 Speaker 1: with this new store and any store that we open, 195 00:09:25,320 --> 00:09:28,240 Speaker 1: not just this one in particular, But my biggest fear of. 196 00:09:28,160 --> 00:09:31,439 Speaker 2: All is the fear with the team. 197 00:09:32,520 --> 00:09:37,360 Speaker 1: We do the most thorough job of finding the perfect 198 00:09:37,360 --> 00:09:40,280 Speaker 1: candidates for Fate, and we look at them as a 199 00:09:40,320 --> 00:09:43,080 Speaker 1: team as well. We look at the manager and assistant 200 00:09:43,120 --> 00:09:45,800 Speaker 1: manager and see how well they're going to work together, 201 00:09:46,280 --> 00:09:49,840 Speaker 1: and we do so much training and onboarding and really 202 00:09:49,920 --> 00:09:53,199 Speaker 1: drill our values into their heads. And you know, we 203 00:09:53,280 --> 00:09:54,880 Speaker 1: want to find the right people that are the right 204 00:09:54,920 --> 00:09:55,880 Speaker 1: fit for our company. 205 00:09:56,240 --> 00:09:58,040 Speaker 2: But I think my biggest. 206 00:09:57,640 --> 00:10:00,839 Speaker 1: Fear with opening any store is at the end of 207 00:10:00,880 --> 00:10:03,400 Speaker 1: the day, no matter how much training and onboarding and 208 00:10:03,440 --> 00:10:06,240 Speaker 1: everything that we do, we can't control how people get along. 209 00:10:07,280 --> 00:10:10,880 Speaker 1: And that's a huge fear that I have as the owner, 210 00:10:11,280 --> 00:10:14,600 Speaker 1: is we're putting eleven brand new people together and hoping 211 00:10:14,600 --> 00:10:17,200 Speaker 1: that they're they're gonna get along and they're gonna work 212 00:10:17,240 --> 00:10:21,040 Speaker 1: well together, and that's something that you can't control. I've 213 00:10:21,120 --> 00:10:24,600 Speaker 1: learned to accept that we can do everything that we 214 00:10:24,640 --> 00:10:26,520 Speaker 1: can on our end to ensure that they're going to 215 00:10:26,559 --> 00:10:28,800 Speaker 1: have the best working environment and they're all gonna be 216 00:10:28,800 --> 00:10:31,160 Speaker 1: supportive of one another. But at the end of the day, 217 00:10:31,280 --> 00:10:34,360 Speaker 1: it'd be unrealistic to expect that we can control people's 218 00:10:34,400 --> 00:10:39,040 Speaker 1: personalities getting along. Like it's just it's impossible and it's 219 00:10:39,080 --> 00:10:43,600 Speaker 1: nothing to lose sleepover. But I just always have this 220 00:10:43,679 --> 00:10:45,640 Speaker 1: feeling and hope in the back of my mind that 221 00:10:45,679 --> 00:10:48,199 Speaker 1: everyone's gonna get along and no one's gonna. 222 00:10:47,920 --> 00:10:49,160 Speaker 2: Hate one another. You know. 223 00:10:49,240 --> 00:10:52,520 Speaker 1: It's just all these little things, and we've dealt with 224 00:10:52,520 --> 00:10:55,920 Speaker 1: stuff like that with every store opening, Like not everything 225 00:10:56,000 --> 00:10:59,760 Speaker 1: is always one hundred percent smooth. Again, if it was 226 00:10:59,880 --> 00:11:01,880 Speaker 1: like everyone would be opening retail stores and it'd be 227 00:11:01,960 --> 00:11:04,960 Speaker 1: so fucking easy. There's always going to be challenges, especially 228 00:11:05,000 --> 00:11:09,240 Speaker 1: with putting a brand new team together, but again, like 229 00:11:09,320 --> 00:11:11,679 Speaker 1: all we can do is the best that we can do. 230 00:11:12,320 --> 00:11:16,160 Speaker 1: And same for the new managers that we've employed. You know, 231 00:11:16,240 --> 00:11:18,840 Speaker 1: we need to instill confidence in them that they know 232 00:11:18,920 --> 00:11:21,480 Speaker 1: what they're doing with their team and we can just 233 00:11:21,520 --> 00:11:23,440 Speaker 1: cross our fingers in toes and hope for the best. 234 00:11:23,520 --> 00:11:25,800 Speaker 1: But from what I've heard, I haven't met the whole team, 235 00:11:26,559 --> 00:11:28,959 Speaker 1: but from what I've heard, they all got. 236 00:11:28,720 --> 00:11:30,560 Speaker 2: Along swimmingly at their. 237 00:11:32,400 --> 00:11:34,920 Speaker 1: At their induction day that they had in Paramounta last week, 238 00:11:34,920 --> 00:11:37,840 Speaker 1: which is so exciting and it's a freaking exciting time 239 00:11:37,840 --> 00:11:41,560 Speaker 1: for them. Like how often do people get to come 240 00:11:41,600 --> 00:11:44,280 Speaker 1: and work in a brand new store that has never 241 00:11:44,400 --> 00:11:47,400 Speaker 1: existed before for a brand like Fate and they get 242 00:11:47,440 --> 00:11:49,800 Speaker 1: to be there from the opening day, Like they were 243 00:11:49,840 --> 00:11:53,520 Speaker 1: saying to our team that were there with them, do 244 00:11:53,640 --> 00:11:55,480 Speaker 1: we get to work on the opening day? Like they 245 00:11:55,520 --> 00:11:58,200 Speaker 1: were all so excited and really like all want to 246 00:11:58,240 --> 00:11:59,959 Speaker 1: work on the very first day, But we can't always 247 00:12:00,080 --> 00:12:04,800 Speaker 1: have eleven people on the floor on opening day. So yeah, 248 00:12:05,000 --> 00:12:07,600 Speaker 1: whilst I'm saying these negative things and things that I'm 249 00:12:07,640 --> 00:12:09,640 Speaker 1: scared about. It's not to say that it isn't like 250 00:12:09,679 --> 00:12:13,000 Speaker 1: the most exciting thing in the world. It is the 251 00:12:13,040 --> 00:12:15,600 Speaker 1: most exciting thing ever to be bringing a brand new 252 00:12:15,640 --> 00:12:18,640 Speaker 1: team into a brand new store. But at the same time, 253 00:12:18,840 --> 00:12:20,520 Speaker 1: as a business owner, I've got to think of all 254 00:12:20,520 --> 00:12:23,200 Speaker 1: the things that could possibly go wrong, because you can't 255 00:12:23,240 --> 00:12:25,520 Speaker 1: just go through life just like brushing them under the rug. 256 00:12:25,600 --> 00:12:27,280 Speaker 1: So I definitely have my. 257 00:12:28,800 --> 00:12:29,600 Speaker 2: Have my fears. 258 00:12:30,200 --> 00:12:33,160 Speaker 1: And the last fear I guess that I have, and 259 00:12:33,200 --> 00:12:34,920 Speaker 1: this is a fear that I not only have with 260 00:12:35,080 --> 00:12:37,520 Speaker 1: opening a brand new store, but I guess just having 261 00:12:37,559 --> 00:12:39,840 Speaker 1: stores in general, is I have a fear of customers 262 00:12:39,840 --> 00:12:42,880 Speaker 1: being disappointed if it's not what they wanted it to be. 263 00:12:43,360 --> 00:12:46,080 Speaker 1: And again, I think it's unrealistic for me to set 264 00:12:46,080 --> 00:12:48,640 Speaker 1: the expectation that everyone is going to have the absolute 265 00:12:48,679 --> 00:12:51,360 Speaker 1: one hundred and ten percent best experience of their life. 266 00:12:51,200 --> 00:12:52,480 Speaker 2: When they come to a fate store. 267 00:12:53,120 --> 00:12:56,840 Speaker 1: But I do have fears that maybe one day someone's 268 00:12:56,880 --> 00:12:59,920 Speaker 1: going to come in and whoever's working is just gonna 269 00:13:00,360 --> 00:13:02,800 Speaker 1: miss the mark. You know, they're going to be so 270 00:13:02,920 --> 00:13:05,440 Speaker 1: caught up steaming something that they forget to say hello. 271 00:13:05,559 --> 00:13:08,720 Speaker 1: Just all these little things are things that bring me fear, 272 00:13:09,160 --> 00:13:11,480 Speaker 1: and I feel like that all falls back on me. 273 00:13:12,360 --> 00:13:14,320 Speaker 1: And at the end of the day, I know it's 274 00:13:14,480 --> 00:13:17,959 Speaker 1: not my fault, nor is it anyone's real fault. I mean, 275 00:13:18,000 --> 00:13:20,839 Speaker 1: it can be if someone doesn't have the best experience 276 00:13:20,880 --> 00:13:23,199 Speaker 1: in the world in a Fate store, but I can't 277 00:13:23,240 --> 00:13:26,079 Speaker 1: help but feel like it's all my fault. If someone 278 00:13:26,360 --> 00:13:28,400 Speaker 1: emails us and says, hey, I went into your new 279 00:13:28,440 --> 00:13:30,800 Speaker 1: Paramount store the other day and the experience wasn't the greatest, 280 00:13:30,840 --> 00:13:32,880 Speaker 1: I feel like fuck, Like I feel like a failure 281 00:13:32,920 --> 00:13:33,600 Speaker 1: when that happens. 282 00:13:34,400 --> 00:13:36,480 Speaker 3: What's the most and this is compared to all your 283 00:13:36,480 --> 00:13:40,360 Speaker 3: other store openings, the most unexpected thing that has happened 284 00:13:40,600 --> 00:13:45,600 Speaker 3: with this store being set up for you? In the process, Yeah, 285 00:13:45,600 --> 00:13:47,800 Speaker 3: in the process, is there something that's happened You've been like, Wow, 286 00:13:48,000 --> 00:13:50,640 Speaker 3: this is something that I didn't expect to happen. Hasn't 287 00:13:50,640 --> 00:13:52,959 Speaker 3: happened with any other store, and you found like quite challenging. 288 00:13:53,920 --> 00:13:57,920 Speaker 1: Yeah, there's a Lot's what's the one that stands out 289 00:13:57,920 --> 00:14:02,520 Speaker 1: the most to you? One thing that I guess I've 290 00:14:02,600 --> 00:14:04,960 Speaker 1: never had to think of with any other store, and 291 00:14:05,000 --> 00:14:07,120 Speaker 1: it's just like popped up with Paramatter and it's just 292 00:14:07,160 --> 00:14:09,400 Speaker 1: been a bit of like working out on the back 293 00:14:09,480 --> 00:14:10,800 Speaker 1: end that we've never dealt with before. 294 00:14:10,880 --> 00:14:11,800 Speaker 2: It's really random. 295 00:14:12,240 --> 00:14:14,960 Speaker 1: So obviously this is a boutique store. We're not in Westfield, 296 00:14:14,960 --> 00:14:17,439 Speaker 1: although we are just like underneath Westfield paramatter, so it's 297 00:14:17,480 --> 00:14:18,400 Speaker 1: in a great location. 298 00:14:18,920 --> 00:14:22,320 Speaker 2: But the loading dock, so the street that we're. 299 00:14:22,080 --> 00:14:24,960 Speaker 1: On, it's like technically we're one hundred and twenty eight 300 00:14:25,000 --> 00:14:27,720 Speaker 1: Milesden Street paramatter, but we're actually on Argyle Street. 301 00:14:27,760 --> 00:14:29,560 Speaker 2: You know how addresses are just weird like that. 302 00:14:30,200 --> 00:14:33,240 Speaker 1: So we're on Argyle Street and you can't stop out 303 00:14:33,240 --> 00:14:36,560 Speaker 1: the front, so there's nowhere to stop. And we get 304 00:14:36,600 --> 00:14:39,480 Speaker 1: stock deliveries like every single week, like we're sending out 305 00:14:39,480 --> 00:14:42,560 Speaker 1: new arrivals or restocks to the store. And so there 306 00:14:42,640 --> 00:14:46,560 Speaker 1: is a loading dock for our building and just the 307 00:14:46,560 --> 00:14:48,600 Speaker 1: same as like a Westfields and stuff like there's always 308 00:14:48,600 --> 00:14:51,480 Speaker 1: loading docks out the back. But the loading dock because 309 00:14:51,520 --> 00:14:54,440 Speaker 1: this is just a small kind of building complex, it's 310 00:14:54,480 --> 00:14:57,960 Speaker 1: not really built for like big trucks to come and 311 00:14:57,960 --> 00:15:02,640 Speaker 1: do deliveries. So we figured out that we ship all 312 00:15:02,680 --> 00:15:05,680 Speaker 1: of our stock with Star Trek out to our stores, 313 00:15:05,720 --> 00:15:11,360 Speaker 1: which is just Australia Star Trek Star Trek, So we 314 00:15:11,440 --> 00:15:15,560 Speaker 1: use Star Trek for our like business to business deliveries, 315 00:15:15,600 --> 00:15:19,520 Speaker 1: which is our fate warehouse to our fate stores, and 316 00:15:19,560 --> 00:15:23,360 Speaker 1: their delivery trucks are too tall for our loading dock 317 00:15:23,760 --> 00:15:25,000 Speaker 1: at our fate Paramatta store. 318 00:15:25,280 --> 00:15:25,920 Speaker 3: What are you going to do? 319 00:15:26,240 --> 00:15:30,840 Speaker 1: We've had to like find another courier that has trucks 320 00:15:30,840 --> 00:15:34,080 Speaker 1: that are lower in height but can still carry the 321 00:15:34,120 --> 00:15:36,080 Speaker 1: amount of boxes that we need kind of thing. 322 00:15:36,280 --> 00:15:38,080 Speaker 3: And so are you only used as if in courier 323 00:15:38,200 --> 00:15:39,280 Speaker 3: for Paramatt. 324 00:15:39,120 --> 00:15:41,280 Speaker 2: And then sist. 325 00:15:41,440 --> 00:15:44,640 Speaker 1: Yeah, and like they're not huge, they're not the huge, 326 00:15:44,680 --> 00:15:47,160 Speaker 1: huge Australia Post trucks that you see. They're the smaller 327 00:15:47,280 --> 00:15:51,320 Speaker 1: blue Star Trek ones you've probably seen them getting around. Yeah, 328 00:15:51,560 --> 00:15:54,480 Speaker 1: but they're just simply too tall and they can't fit 329 00:15:54,560 --> 00:15:57,160 Speaker 1: in our loading dock, which is not you wouldn't think 330 00:15:57,160 --> 00:15:59,080 Speaker 1: that that's that big of a deal, but it actually 331 00:15:59,080 --> 00:16:01,440 Speaker 1: has been super annoying for us. 332 00:16:01,520 --> 00:16:03,320 Speaker 3: When did you figure that out? Is when you a truck. 333 00:16:03,120 --> 00:16:05,480 Speaker 1: Came No, we figured it out like a little while 334 00:16:05,520 --> 00:16:09,160 Speaker 1: back when we started to build and the builders were 335 00:16:09,160 --> 00:16:11,560 Speaker 1: coming in with like all their building materials and stuff, 336 00:16:12,040 --> 00:16:14,400 Speaker 1: and so it's just been a bit of like logistics 337 00:16:14,400 --> 00:16:17,040 Speaker 1: on the back end of like calling around to different 338 00:16:17,200 --> 00:16:20,080 Speaker 1: truck companies. We've even put ads up online to try 339 00:16:20,080 --> 00:16:23,080 Speaker 1: and find someone with a truck that you know, and 340 00:16:23,160 --> 00:16:26,240 Speaker 1: because we have our Fate mobile, like our Fate van, 341 00:16:26,680 --> 00:16:28,920 Speaker 1: but then that's limited by weight, like it can only 342 00:16:28,960 --> 00:16:31,640 Speaker 1: hold eight hundred kilos or eight hundred times. 343 00:16:31,640 --> 00:16:33,000 Speaker 2: I don't know. Aj Tommy can't. 344 00:16:32,800 --> 00:16:35,680 Speaker 1: Remember a like I can take stock down, but I 345 00:16:35,720 --> 00:16:38,920 Speaker 1: can't take our whole because our first shipment is huge 346 00:16:38,920 --> 00:16:39,520 Speaker 1: because it's a. 347 00:16:39,480 --> 00:16:40,560 Speaker 2: Store full of stock. 348 00:16:40,920 --> 00:16:42,600 Speaker 1: So he's like, I'd have to do a thousand trips 349 00:16:42,640 --> 00:16:44,680 Speaker 1: to get all the stock down there. But we've got 350 00:16:44,680 --> 00:16:46,120 Speaker 1: there in the end, and we've like set up a 351 00:16:46,120 --> 00:16:48,240 Speaker 1: new account with a new company. It's just been a 352 00:16:48,280 --> 00:16:51,200 Speaker 1: whole lot of like admin and working shit out, but 353 00:16:51,240 --> 00:16:55,280 Speaker 1: we've got there. And thank god we thought about this sooner, 354 00:16:55,600 --> 00:16:58,320 Speaker 1: because otherwise we would have like come to opening and 355 00:16:58,440 --> 00:16:59,960 Speaker 1: used Star Trek like we do with all the other 356 00:17:00,080 --> 00:17:01,440 Speaker 1: the stores, and the truck would have got there and 357 00:17:01,440 --> 00:17:03,880 Speaker 1: they're like, I can't pull up anywhere because there's nowhere 358 00:17:03,920 --> 00:17:05,320 Speaker 1: for them to stop out the front. It is like 359 00:17:05,400 --> 00:17:07,879 Speaker 1: bus zones and no stopping whatsoever. So that has been 360 00:17:08,000 --> 00:17:10,280 Speaker 1: one surprising thing that's just like caught us off guard 361 00:17:10,280 --> 00:17:12,280 Speaker 1: and we've gone, holy shit, we need to figure this 362 00:17:12,320 --> 00:17:19,920 Speaker 1: out before we open. Moving on to the positives, those 363 00:17:19,960 --> 00:17:23,240 Speaker 1: are my negative things that I have fears surrounding with 364 00:17:23,359 --> 00:17:25,119 Speaker 1: opening a store, and I don't want anyone to like 365 00:17:25,200 --> 00:17:28,280 Speaker 1: see those as bad things. As I said earlier, like 366 00:17:28,320 --> 00:17:31,280 Speaker 1: this is a super exciting time for us to be 367 00:17:31,320 --> 00:17:33,840 Speaker 1: opening a new store. But I guess being the owner 368 00:17:33,880 --> 00:17:36,480 Speaker 1: of the company, I am gonna have my fears. I 369 00:17:36,520 --> 00:17:39,280 Speaker 1: do have experience. I know the things that can go wrong. 370 00:17:39,760 --> 00:17:41,840 Speaker 1: I know the shit that we've gone through with store opening, 371 00:17:41,920 --> 00:17:44,120 Speaker 1: so it's only natural for me to have these fears. 372 00:17:44,160 --> 00:17:45,520 Speaker 2: And I think it's good to have fears. 373 00:17:45,520 --> 00:17:47,399 Speaker 1: You don't just want to think that everything's going to 374 00:17:47,480 --> 00:17:50,880 Speaker 1: be smooth, sailing and amazing. You know, as soon as 375 00:17:50,920 --> 00:17:53,520 Speaker 1: you open, there's gonna be stuff that goes wrong. 376 00:17:53,760 --> 00:17:55,720 Speaker 2: And we're experienced. 377 00:17:55,160 --> 00:17:58,199 Speaker 1: Enough now to know how to handle fucking everything. I 378 00:17:58,240 --> 00:18:00,600 Speaker 1: swear every business owner that I talk to, they're like, 379 00:18:00,640 --> 00:18:03,040 Speaker 1: we've experienced it all. We can handle anything that the 380 00:18:03,040 --> 00:18:05,800 Speaker 1: world throws at us. And I'm in that same position too. 381 00:18:06,080 --> 00:18:08,800 Speaker 1: But let's move on to some positive things and things 382 00:18:08,840 --> 00:18:12,000 Speaker 1: that I'm just genuinely so excited about number one. I 383 00:18:12,040 --> 00:18:14,919 Speaker 1: guess I'm just so excited to be opening my fifth store. 384 00:18:15,119 --> 00:18:17,520 Speaker 1: I can't believe that I even get to say that. 385 00:18:18,200 --> 00:18:21,919 Speaker 1: I've spoken about this million times in earlier episodes. But 386 00:18:22,280 --> 00:18:24,840 Speaker 1: when I opened my first Fate store, it was in 387 00:18:24,880 --> 00:18:27,399 Speaker 1: a little shop that was downstairs from our office because 388 00:18:27,480 --> 00:18:30,240 Speaker 1: the storeroom, the storeroom, the showroom was there, and I 389 00:18:30,280 --> 00:18:32,160 Speaker 1: needed to do something with the space, so I thought, 390 00:18:32,280 --> 00:18:35,280 Speaker 1: fuck it, let's open a store. Had no idea what 391 00:18:35,400 --> 00:18:38,800 Speaker 1: I was doing, and back then, that was in twenty nineteen, 392 00:18:38,960 --> 00:18:41,800 Speaker 1: I had no idea that I would ever open any 393 00:18:41,840 --> 00:18:44,400 Speaker 1: other stores. So the fact that I can sit here 394 00:18:44,400 --> 00:18:47,199 Speaker 1: today and say that I'm opening store number five is 395 00:18:47,440 --> 00:18:51,800 Speaker 1: just absolutely wild and a dream come true. And I'm 396 00:18:51,920 --> 00:18:54,000 Speaker 1: very grateful to be in the position that I'm in 397 00:18:54,040 --> 00:18:56,320 Speaker 1: where I can afford to open more stores, because, as 398 00:18:56,359 --> 00:18:59,639 Speaker 1: you all know, they are not fucking cheap. Another thing 399 00:18:59,680 --> 00:19:03,240 Speaker 1: that I'm I'm super super excited about is to live 400 00:19:03,320 --> 00:19:06,720 Speaker 1: the experience of people experiencing Fate for the first time. 401 00:19:07,280 --> 00:19:08,640 Speaker 2: When we open new. 402 00:19:08,640 --> 00:19:10,840 Speaker 1: Stores, a lot of people come and shop with us 403 00:19:10,920 --> 00:19:13,639 Speaker 1: for the very first time in that store, because a 404 00:19:13,680 --> 00:19:15,280 Speaker 1: lot of people hate shopping online. 405 00:19:15,320 --> 00:19:16,720 Speaker 2: They've been burnt too. 406 00:19:16,560 --> 00:19:20,120 Speaker 1: Many times by ordering online, having stuff show up, having 407 00:19:20,160 --> 00:19:22,879 Speaker 1: it be shit quality, the sizing doesn't fit, like we 408 00:19:22,960 --> 00:19:25,040 Speaker 1: all know the feeling of just buying stuff online and 409 00:19:25,240 --> 00:19:28,119 Speaker 1: not being right. So surprisingly enough, even though we have 410 00:19:28,160 --> 00:19:31,359 Speaker 1: a die hard community with Fate, a lot of people 411 00:19:31,400 --> 00:19:33,359 Speaker 1: come in and they say, this is my first time 412 00:19:33,480 --> 00:19:35,720 Speaker 1: ever shopping at Fate, and I think that is so 413 00:19:36,440 --> 00:19:39,840 Speaker 1: exciting and special, especially when I'm there at the opening. 414 00:19:40,480 --> 00:19:43,639 Speaker 1: It's just really cool to have people come through the 415 00:19:43,680 --> 00:19:46,439 Speaker 1: door and for them to put their hands on the 416 00:19:46,480 --> 00:19:51,480 Speaker 1: clothes and say wow, you know, like everything feels amazing, 417 00:19:51,600 --> 00:19:54,679 Speaker 1: Like that's just a really special moment for me. And 418 00:19:54,720 --> 00:19:56,800 Speaker 1: I've said it again, I'll say it again in this episode. 419 00:19:56,800 --> 00:19:58,600 Speaker 1: I've had people say like, no offense, but like I 420 00:19:58,640 --> 00:20:00,600 Speaker 1: didn't expect it to be this good, and I take 421 00:20:00,600 --> 00:20:03,320 Speaker 1: that as the biggest compliment ever. I think I'm still 422 00:20:03,359 --> 00:20:05,840 Speaker 1: in a phase where I'm trying to convince people that 423 00:20:06,200 --> 00:20:08,919 Speaker 1: Fate isn't just like some influencer brand, and I. 424 00:20:08,800 --> 00:20:11,440 Speaker 2: Think my stores are a special way to do that. 425 00:20:11,400 --> 00:20:14,720 Speaker 1: Because people can come in, feel everything, try everything on, 426 00:20:14,800 --> 00:20:16,919 Speaker 1: and be like holy shit, like this is a legit brand. 427 00:20:17,200 --> 00:20:18,920 Speaker 3: Well, you've got my mum wanting to come in and try, 428 00:20:18,960 --> 00:20:22,960 Speaker 3: and so she might be at Fate paramatter eventually. 429 00:20:23,280 --> 00:20:25,639 Speaker 2: Is your mom still in the Central Coast, Yeah, she'd 430 00:20:25,680 --> 00:20:26,560 Speaker 2: have to do a whole trip. 431 00:20:26,760 --> 00:20:28,840 Speaker 3: Yeah, well my grandparents live down here. 432 00:20:28,920 --> 00:20:31,480 Speaker 2: Oh perfect, just next to Para. Matter, let's make a 433 00:20:31,480 --> 00:20:33,080 Speaker 2: whole trip of it. I love to bring her in 434 00:20:33,119 --> 00:20:35,919 Speaker 2: for family Fate. I'd love to bring her in for 435 00:20:35,920 --> 00:20:37,480 Speaker 2: a VIP shopping experience. 436 00:20:37,880 --> 00:20:39,840 Speaker 1: But yeah, that's one of the things that I'm most 437 00:20:40,080 --> 00:20:45,400 Speaker 1: excited for is people experiencing Fate and seeing what we're 438 00:20:45,440 --> 00:20:47,640 Speaker 1: all about. Because it's one thing for me to hype 439 00:20:47,680 --> 00:20:49,439 Speaker 1: it up on social media the way that I do 440 00:20:49,520 --> 00:20:52,239 Speaker 1: week in week out here on the podcast, but for 441 00:20:52,280 --> 00:20:54,320 Speaker 1: people to walk in, I just love that. 442 00:20:54,720 --> 00:20:57,360 Speaker 2: Like it's very selfish, but I love. 443 00:20:57,240 --> 00:20:59,600 Speaker 1: Seeing people like going around on the racks, you know 444 00:20:59,640 --> 00:21:01,840 Speaker 1: how much absolutely everything when you're in a store, and 445 00:21:02,080 --> 00:21:03,640 Speaker 1: to have them be like, oh my god, and they're 446 00:21:03,640 --> 00:21:06,399 Speaker 1: saying their friends they feel this, Like it's just it 447 00:21:06,520 --> 00:21:08,600 Speaker 1: makes me feel really good in what I'm doing, and 448 00:21:08,640 --> 00:21:12,119 Speaker 1: it kind of really affirms to me what I'm doing 449 00:21:12,320 --> 00:21:14,879 Speaker 1: is what I'm supposed to be doing. It's very easy 450 00:21:14,880 --> 00:21:16,520 Speaker 1: for me to get caught up in my own little 451 00:21:16,520 --> 00:21:18,400 Speaker 1: world and bubble and just go to work every day 452 00:21:18,400 --> 00:21:19,760 Speaker 1: Monday to Friday, blah blah blah. 453 00:21:19,880 --> 00:21:20,800 Speaker 2: But then to get out. 454 00:21:20,600 --> 00:21:22,840 Speaker 1: There and like experience a new store and have people 455 00:21:22,880 --> 00:21:25,720 Speaker 1: see Fate in person and touch it and feel it 456 00:21:25,760 --> 00:21:28,440 Speaker 1: and try it on, and people be excited and walk 457 00:21:28,480 --> 00:21:31,399 Speaker 1: out with their hands full of bags like it. Just 458 00:21:31,760 --> 00:21:34,679 Speaker 1: it's like a really big confidence boost for me, to 459 00:21:34,720 --> 00:21:38,880 Speaker 1: be honest. Another positive thing that I'm excited for, which 460 00:21:38,960 --> 00:21:40,640 Speaker 1: kind of goes off the back of like a negative, 461 00:21:40,720 --> 00:21:43,040 Speaker 1: is I'm so excited to have a brand new team 462 00:21:43,119 --> 00:21:46,640 Speaker 1: coming into Fate. As scary as that is and as 463 00:21:46,680 --> 00:21:48,760 Speaker 1: scared as I am of the challenges that may come 464 00:21:48,840 --> 00:21:53,160 Speaker 1: with eleven new people being under our wing, I'm equally 465 00:21:53,200 --> 00:21:56,800 Speaker 1: as excited. I truly think, and I would hope that 466 00:21:56,840 --> 00:21:59,080 Speaker 1: all of our store managers from all of our other 467 00:21:59,119 --> 00:22:00,560 Speaker 1: stores out there would be able to. 468 00:22:00,840 --> 00:22:02,040 Speaker 2: Vouch for me in this. 469 00:22:02,200 --> 00:22:06,679 Speaker 1: But I truly think that the retail experience of Fate 470 00:22:06,880 --> 00:22:12,320 Speaker 1: is like no other, and I'm just so excited to 471 00:22:12,480 --> 00:22:16,160 Speaker 1: hopefully have created roles for people that they are going 472 00:22:16,240 --> 00:22:19,720 Speaker 1: to enjoy going to work every day. I hope that 473 00:22:20,400 --> 00:22:23,480 Speaker 1: they can show up every day and feel completely supported 474 00:22:23,480 --> 00:22:26,120 Speaker 1: by all of their team members. I hope that they 475 00:22:26,440 --> 00:22:29,920 Speaker 1: can feel like they're comfortable in a beautiful environment. 476 00:22:30,000 --> 00:22:31,720 Speaker 2: Let's be real, Fate stores are so nice. 477 00:22:31,760 --> 00:22:33,800 Speaker 1: I would love showing up there every day of working 478 00:22:33,800 --> 00:22:36,800 Speaker 1: in that environment every day. I love that we don't 479 00:22:36,800 --> 00:22:40,200 Speaker 1: have KPIs especially for the store manager who would generally 480 00:22:40,520 --> 00:22:43,240 Speaker 1: feel so much pressure in a management role to be 481 00:22:43,520 --> 00:22:47,320 Speaker 1: worrying about those numbers. Overall, it's just a really exciting 482 00:22:47,400 --> 00:22:50,520 Speaker 1: time for a brand new team. And I'd say, like 483 00:22:50,560 --> 00:22:53,560 Speaker 1: it's a It's not something that you get to experience 484 00:22:53,600 --> 00:22:56,040 Speaker 1: every day working in retail. Is being there for the 485 00:22:56,119 --> 00:22:58,840 Speaker 1: grand opening of this brand new store and being part 486 00:22:58,880 --> 00:23:01,800 Speaker 1: of the excitement and the fact that our team gets 487 00:23:01,840 --> 00:23:05,400 Speaker 1: to be then part of our community that is so special. 488 00:23:05,480 --> 00:23:07,959 Speaker 1: Like if you ask any of our retail teams, like, 489 00:23:08,000 --> 00:23:10,199 Speaker 1: what's one of their favorite things about working in a 490 00:23:10,200 --> 00:23:13,359 Speaker 1: Fate store, it's like the community because everyone that comes 491 00:23:13,359 --> 00:23:15,840 Speaker 1: in is just so nice and lovely and friendly and 492 00:23:15,880 --> 00:23:19,720 Speaker 1: down to earth. So it's really exciting to know that 493 00:23:19,760 --> 00:23:22,400 Speaker 1: there's this whole community that's going to be built around 494 00:23:22,440 --> 00:23:26,919 Speaker 1: a store. And same goes for ongoing community as well. 495 00:23:27,280 --> 00:23:29,760 Speaker 1: We have so many regulars that visit all of our stores, 496 00:23:29,760 --> 00:23:32,040 Speaker 1: and I just think that in itself is so exciting, 497 00:23:32,520 --> 00:23:35,280 Speaker 1: and they make friendships with our team members that work 498 00:23:35,280 --> 00:23:37,880 Speaker 1: in the store every day, and they become familiar faces, 499 00:23:37,880 --> 00:23:38,720 Speaker 1: and I think that in. 500 00:23:38,640 --> 00:23:40,680 Speaker 2: Itself is just really special. 501 00:23:41,200 --> 00:23:43,440 Speaker 1: There's so many other things that I'm so excited for, 502 00:23:43,520 --> 00:23:46,159 Speaker 1: hopefully people being able to try on jeans like your 503 00:23:46,200 --> 00:23:48,359 Speaker 1: mum and go, holy shit, these are the best jeans 504 00:23:48,400 --> 00:23:52,719 Speaker 1: that I've ever had. I'm so excited to be opening 505 00:23:52,720 --> 00:23:54,960 Speaker 1: a store that has size of six to twenty six 506 00:23:55,040 --> 00:23:58,359 Speaker 1: in paramatter like how many other stores in Paramatta in 507 00:23:58,400 --> 00:24:00,080 Speaker 1: Sydney have those sizes? 508 00:24:00,280 --> 00:24:01,159 Speaker 2: There might be one or two. 509 00:24:01,240 --> 00:24:03,560 Speaker 1: I don't know exactly, but I am so glad to 510 00:24:03,600 --> 00:24:06,199 Speaker 1: be able to bring my business and my brand and 511 00:24:06,240 --> 00:24:09,479 Speaker 1: what I do to a new area in New South Wales. 512 00:24:09,520 --> 00:24:14,240 Speaker 1: That in itself is super exciting and yeah, like everything else, 513 00:24:14,480 --> 00:24:16,359 Speaker 1: there's so much to be excited about. 514 00:24:16,640 --> 00:24:18,840 Speaker 2: There's also a lot to be nervous about. 515 00:24:19,080 --> 00:24:23,680 Speaker 1: But again, nothing good comes easy, and whatever challenges come 516 00:24:23,720 --> 00:24:27,240 Speaker 1: our way from this brand new store, I'm ready to 517 00:24:27,320 --> 00:24:28,879 Speaker 1: take them on head on. 518 00:24:30,240 --> 00:24:32,439 Speaker 2: Anyway, I'm going to leave you with my tip of 519 00:24:32,600 --> 00:24:33,119 Speaker 2: the week. 520 00:24:33,280 --> 00:24:38,439 Speaker 1: As always, check the height of your loading docks, something 521 00:24:38,520 --> 00:24:43,119 Speaker 1: I've never ever ever had to consider up until this point. 522 00:24:43,520 --> 00:24:44,600 Speaker 2: Make sure if you're. 523 00:24:44,440 --> 00:24:46,840 Speaker 1: Going to be getting deliveries to wherever you're setting up 524 00:24:46,840 --> 00:24:52,440 Speaker 1: a business, that the height is suitable for regular delivery trucks, 525 00:24:52,560 --> 00:24:54,840 Speaker 1: or be ready to go out and find a new 526 00:24:54,880 --> 00:24:57,960 Speaker 1: contractor we even put there's like a website that's like 527 00:24:58,160 --> 00:25:01,200 Speaker 1: Uber but for truck drivers, and we put up an 528 00:25:01,200 --> 00:25:03,199 Speaker 1: ad on there to be like we need someone to 529 00:25:03,240 --> 00:25:05,919 Speaker 1: do weekly trips to Paramatta from Newcastle. Like we put 530 00:25:05,960 --> 00:25:09,800 Speaker 1: out an ad and had all these truckies contacting us. Oh, anyway, 531 00:25:09,840 --> 00:25:12,320 Speaker 1: make sure to check the yea, the height of the 532 00:25:12,400 --> 00:25:13,720 Speaker 1: loading docks, because you never. 533 00:25:13,600 --> 00:25:15,119 Speaker 2: Know when that's going to spring up on you. 534 00:25:16,200 --> 00:25:18,800 Speaker 1: Lucky, Lucky, we've figured out a solution, because if not, 535 00:25:18,880 --> 00:25:20,400 Speaker 1: we would have had to just pull up and put 536 00:25:20,440 --> 00:25:22,280 Speaker 1: the hazards on and hope for the best and cause 537 00:25:22,280 --> 00:25:25,520 Speaker 1: an absolute traffic jam in Paramatta. Anyway, if you're still 538 00:25:25,520 --> 00:25:28,600 Speaker 1: listening by this point and you're in western Sydney or 539 00:25:28,640 --> 00:25:32,040 Speaker 1: anywhere near given the central coast, a Rimba's not that 540 00:25:32,160 --> 00:25:35,439 Speaker 1: far from Paramatta. Have you even that way? Come on 541 00:25:35,560 --> 00:25:38,760 Speaker 1: down to Paramatta. Once we open, we'll be announcing it 542 00:25:38,800 --> 00:25:41,480 Speaker 1: soon if I haven't announced it already. And it's in November, 543 00:25:41,560 --> 00:25:42,160 Speaker 1: so it is. 544 00:25:42,280 --> 00:25:45,800 Speaker 2: Weeks away, quite literally, like a week or two away. 545 00:25:46,160 --> 00:25:51,800 Speaker 1: So yay to that and see you there, and that's 546 00:25:51,840 --> 00:25:53,800 Speaker 1: all from me. I'll be back on Wednesday with a 547 00:25:53,840 --> 00:25:57,040 Speaker 1: bonus episode. And remember to chase after your dreams as 548 00:25:57,119 --> 00:26:02,760 Speaker 1: if they owe you money.