1 00:00:04,240 --> 00:00:08,360 Speaker 1: I have amazing questions come through to our big business 2 00:00:08,360 --> 00:00:11,080 Speaker 1: Instagram account DMS every single day. 3 00:00:11,160 --> 00:00:12,600 Speaker 2: It's actually overwhelming. 4 00:00:13,440 --> 00:00:15,280 Speaker 1: We save them all and I reckon, I've got like 5 00:00:15,320 --> 00:00:18,239 Speaker 1: a hundred questions here, So that's one hundred episodes that 6 00:00:18,280 --> 00:00:20,959 Speaker 1: I'm going to get to eventually, and I thought I 7 00:00:20,960 --> 00:00:24,680 Speaker 1: would read out this one today. I just came across 8 00:00:24,720 --> 00:00:27,640 Speaker 1: a video of a girl getting a gift from Fate 9 00:00:28,160 --> 00:00:32,080 Speaker 1: as she didn't have the best experience. My question is 10 00:00:32,360 --> 00:00:35,680 Speaker 1: do your staff need to ask you directly for permission 11 00:00:35,760 --> 00:00:38,879 Speaker 1: to do that kind of thing? Same with social posts? 12 00:00:39,200 --> 00:00:42,600 Speaker 1: Do they go through approval by you or someone else 13 00:00:42,760 --> 00:00:45,560 Speaker 1: before they are posted. I'd love to know more about 14 00:00:45,600 --> 00:00:48,440 Speaker 1: the staffing structure at FATE and if you let them 15 00:00:48,440 --> 00:00:51,400 Speaker 1: make decisions freely. I only ask this because I work 16 00:00:51,479 --> 00:00:52,040 Speaker 1: for my mum. 17 00:00:52,400 --> 00:00:53,960 Speaker 2: She owns a professional. 18 00:00:53,560 --> 00:00:57,520 Speaker 1: Learning company, and I barely make decisions without asking her directly. 19 00:00:57,840 --> 00:01:00,640 Speaker 1: It's a much smaller team than Fate, but she's a 20 00:01:00,680 --> 00:01:04,600 Speaker 1: bit of a helicopter boss. That's a great question, and 21 00:01:04,640 --> 00:01:06,920 Speaker 1: there's a few things that I want to unpack here, 22 00:01:06,959 --> 00:01:09,240 Speaker 1: So we'll start with the scenario and the girl that 23 00:01:09,319 --> 00:01:13,280 Speaker 1: you saw who got a gift from us. So we 24 00:01:13,560 --> 00:01:16,680 Speaker 1: are on social media, and obviously I'm on social media too, 25 00:01:17,680 --> 00:01:21,480 Speaker 1: and one of the things that I have learned is 26 00:01:21,520 --> 00:01:26,480 Speaker 1: that when someone doesn't have a great experience, they can 27 00:01:26,520 --> 00:01:29,280 Speaker 1: be more likely to go straight to social media to 28 00:01:29,360 --> 00:01:32,240 Speaker 1: talk about it, as opposed to let's say, for example, 29 00:01:32,760 --> 00:01:36,000 Speaker 1: if you go to Target, or like a massive company 30 00:01:36,080 --> 00:01:38,800 Speaker 1: or big w or whatever, and you go in store 31 00:01:38,840 --> 00:01:41,319 Speaker 1: and you try on some clothes and you don't like anything, 32 00:01:41,720 --> 00:01:44,400 Speaker 1: which I've always found really funny. If I'm being honest, 33 00:01:44,800 --> 00:01:48,160 Speaker 1: you know, people generally won't go I went in to 34 00:01:48,400 --> 00:01:51,360 Speaker 1: Target today and tried on all these clothes and I 35 00:01:51,440 --> 00:01:54,800 Speaker 1: hate them all. But I've found that being a very 36 00:01:55,320 --> 00:01:59,480 Speaker 1: social media prominent business and then myself personally. 37 00:01:59,280 --> 00:02:01,600 Speaker 2: I've found that people are more likely. 38 00:02:01,800 --> 00:02:05,760 Speaker 1: To go out onto socials to tell the Internet about 39 00:02:05,760 --> 00:02:08,600 Speaker 1: their experience. Which is so fine, you know, everyone can 40 00:02:08,639 --> 00:02:10,800 Speaker 1: do whatever they want and post on socials, but I 41 00:02:10,840 --> 00:02:15,880 Speaker 1: do think that that is one of the downfalls of 42 00:02:16,919 --> 00:02:19,960 Speaker 1: having such a public facing brand and me being so 43 00:02:20,040 --> 00:02:23,240 Speaker 1: public facing, is that we're more likely to have people 44 00:02:23,560 --> 00:02:27,080 Speaker 1: talk about their negative experiences with social media, as opposed 45 00:02:27,080 --> 00:02:29,720 Speaker 1: to if you go to Bunnings and like, there's nothing 46 00:02:29,720 --> 00:02:31,399 Speaker 1: in there that you were looking for or whatever people 47 00:02:31,440 --> 00:02:33,520 Speaker 1: don't really go. I went to Bunnings and I couldn't 48 00:02:33,560 --> 00:02:35,519 Speaker 1: find what I liked, you know, But that's just a 49 00:02:35,560 --> 00:02:38,239 Speaker 1: part of it, and it is what it is now. 50 00:02:38,320 --> 00:02:41,880 Speaker 1: This happened in April this year, and it was when 51 00:02:42,760 --> 00:02:45,120 Speaker 1: I was over in America, so I was on a 52 00:02:45,120 --> 00:02:48,400 Speaker 1: completely different time zone. And I was also like half 53 00:02:48,560 --> 00:02:51,880 Speaker 1: clocked off, you know, trying not to spend too much 54 00:02:51,919 --> 00:02:54,840 Speaker 1: time looking at every single thing that's happening, you know, 55 00:02:54,919 --> 00:02:59,440 Speaker 1: across our socials. And I do remember seeing this one girl, 56 00:02:59,480 --> 00:03:02,160 Speaker 1: like she's not a creator or anything, but I think 57 00:03:02,160 --> 00:03:04,280 Speaker 1: I must have been going to sleep and it was 58 00:03:04,360 --> 00:03:06,280 Speaker 1: really late for me, and I was just scrolling through 59 00:03:06,320 --> 00:03:08,480 Speaker 1: TikTok and then I must have looked at our tags 60 00:03:08,560 --> 00:03:11,160 Speaker 1: or whatever, and this girl had gone into one of 61 00:03:11,200 --> 00:03:13,520 Speaker 1: our stores and she didn't like the way that anything 62 00:03:13,760 --> 00:03:15,200 Speaker 1: looked on her and fitted her. 63 00:03:15,880 --> 00:03:17,480 Speaker 2: And I always find it really. 64 00:03:17,400 --> 00:03:20,440 Speaker 1: Hard to watch when I see these kinds of videos 65 00:03:20,480 --> 00:03:24,639 Speaker 1: pop up, as anyone would like, you know, it feels personal, 66 00:03:24,760 --> 00:03:27,560 Speaker 1: even though it isn't. And I remember like flicking through 67 00:03:27,560 --> 00:03:30,480 Speaker 1: the video quickly and like I thought that things looked 68 00:03:30,520 --> 00:03:33,000 Speaker 1: great on her, but again, like what you feel good 69 00:03:33,000 --> 00:03:36,120 Speaker 1: in is a personal feeling, you know. And so I 70 00:03:36,160 --> 00:03:38,800 Speaker 1: saw the video like when it was really new and 71 00:03:38,840 --> 00:03:41,720 Speaker 1: it just had a couple of comments, and then I 72 00:03:41,800 --> 00:03:44,200 Speaker 1: must have went to sleep and then woke up. And 73 00:03:44,240 --> 00:03:45,760 Speaker 1: this is when we were I think it was like 74 00:03:45,800 --> 00:03:47,960 Speaker 1: when I was at Coachella. So we were just like 75 00:03:48,000 --> 00:03:50,240 Speaker 1: go go go, like, wake up, get dressed, Do all our. 76 00:03:50,240 --> 00:03:51,400 Speaker 2: Videos go to the festival? 77 00:03:52,040 --> 00:03:55,840 Speaker 1: Apparently because my team reached out to me, like I 78 00:03:55,840 --> 00:03:58,119 Speaker 1: don't know how long later, twelve hours later, let's say, 79 00:03:58,720 --> 00:04:01,000 Speaker 1: and Kim, our brand manage, reached out to me and said, 80 00:04:01,320 --> 00:04:05,720 Speaker 1: this video has gone absolutely viral on TikTok, like over 81 00:04:05,720 --> 00:04:09,280 Speaker 1: the last few hours. Can we send this girl some 82 00:04:09,760 --> 00:04:12,480 Speaker 1: clothing pieces? And I was like, oh, I literally saw 83 00:04:12,520 --> 00:04:15,480 Speaker 1: that last night when it was really fresh, and so 84 00:04:15,720 --> 00:04:18,040 Speaker 1: I hadn't seen it since. But by the time i'd 85 00:04:18,080 --> 00:04:21,640 Speaker 1: spoken to Kim from our Fate team, the video had 86 00:04:21,680 --> 00:04:24,720 Speaker 1: been taken down. The creator took it down, and apparently 87 00:04:24,839 --> 00:04:26,760 Speaker 1: it racked up like I don't know how many views, 88 00:04:26,800 --> 00:04:29,279 Speaker 1: if it was like one hundred thousand or hundreds of thousands, 89 00:04:29,720 --> 00:04:32,000 Speaker 1: and from what the Fate team had told me, like 90 00:04:32,040 --> 00:04:34,680 Speaker 1: the comments had gotten pretty nasty. There was a lot 91 00:04:34,680 --> 00:04:40,440 Speaker 1: of negativity around me and fate, but also around the 92 00:04:40,520 --> 00:04:42,920 Speaker 1: person who had created the video, like people also saying 93 00:04:42,960 --> 00:04:44,359 Speaker 1: things about her and the way she looked. 94 00:04:45,360 --> 00:04:48,240 Speaker 2: So it was just like a bit of a disaster. 95 00:04:48,320 --> 00:04:51,040 Speaker 1: And I can only assume that the person that posted 96 00:04:51,040 --> 00:04:54,560 Speaker 1: that video didn't expect it to absolutely blow up. You know, 97 00:04:54,680 --> 00:04:57,599 Speaker 1: I completely understand, and she probably posted the video in 98 00:04:57,640 --> 00:05:00,400 Speaker 1: the heat of her frustration of not finding some that 99 00:05:00,440 --> 00:05:02,760 Speaker 1: she liked the fit of. And I said to Kim, 100 00:05:02,800 --> 00:05:06,360 Speaker 1: of course, like is she okay, like reach out to her. 101 00:05:06,400 --> 00:05:07,960 Speaker 1: And I don't know if by that point the girls 102 00:05:07,960 --> 00:05:10,720 Speaker 1: had already gotten in contact with the customer, but I 103 00:05:10,720 --> 00:05:12,320 Speaker 1: was like, of course, like send her out something. 104 00:05:12,880 --> 00:05:14,080 Speaker 2: So in a situation like. 105 00:05:14,080 --> 00:05:16,720 Speaker 1: That, yes, my team came to me and just said, 106 00:05:17,320 --> 00:05:19,480 Speaker 1: is it okay that we're gonna do this? We want 107 00:05:19,480 --> 00:05:21,479 Speaker 1: to like send her some pieces because the whole video 108 00:05:21,560 --> 00:05:23,960 Speaker 1: I think was her just like not liking any piece 109 00:05:24,000 --> 00:05:27,000 Speaker 1: that she put on, And so they contacted her and said, hey, 110 00:05:27,040 --> 00:05:29,560 Speaker 1: can we, you know, help you pick some things that 111 00:05:29,560 --> 00:05:32,440 Speaker 1: can make you feel great. Even though being a business 112 00:05:33,520 --> 00:05:37,159 Speaker 1: online and being open to I guess more negative feedback 113 00:05:37,240 --> 00:05:38,480 Speaker 1: or negative reviews. 114 00:05:39,279 --> 00:05:41,560 Speaker 2: I wish that people would understand that. 115 00:05:42,320 --> 00:05:44,560 Speaker 1: And I can't speak for every business out there, but 116 00:05:44,680 --> 00:05:46,960 Speaker 1: like for us at Fate, you know, if that customer 117 00:05:47,000 --> 00:05:50,120 Speaker 1: had reached out to us before posting that video on 118 00:05:50,200 --> 00:05:52,760 Speaker 1: social media, which she absolutely didn't have to, Like, she 119 00:05:52,839 --> 00:05:55,360 Speaker 1: has every right to post that video, but if she'd sent, 120 00:05:55,920 --> 00:05:59,080 Speaker 1: like anyone from Fate an email, like our customer service 121 00:05:59,080 --> 00:06:00,719 Speaker 1: email is right there on our way site. All of 122 00:06:00,760 --> 00:06:03,440 Speaker 1: our emails are right there on the website. If she'd 123 00:06:03,480 --> 00:06:05,960 Speaker 1: send an email and just like said, hey, like I 124 00:06:06,000 --> 00:06:08,479 Speaker 1: went into the store, and like if she'd given us 125 00:06:08,480 --> 00:06:11,599 Speaker 1: feedback on everything, like, it's in our best interest to 126 00:06:11,760 --> 00:06:15,880 Speaker 1: try and fix that situation, whether that's reinviting her back 127 00:06:15,920 --> 00:06:18,400 Speaker 1: in the store and having someone know that she's coming 128 00:06:18,440 --> 00:06:20,560 Speaker 1: in so that they can help her find something that 129 00:06:20,600 --> 00:06:24,080 Speaker 1: she actually loves, or you know, making some suggestions or 130 00:06:24,120 --> 00:06:27,240 Speaker 1: helping her out, sending her a gift. I wish more 131 00:06:27,279 --> 00:06:30,039 Speaker 1: people knew that. And maybe it's like big corporations that 132 00:06:30,080 --> 00:06:33,159 Speaker 1: have made people feel like they can't contact brands or 133 00:06:33,160 --> 00:06:35,240 Speaker 1: that they just wouldn't care or they wouldn't reply. But 134 00:06:35,279 --> 00:06:38,039 Speaker 1: when it comes to us, like that's what we are 135 00:06:38,200 --> 00:06:40,200 Speaker 1: at Fate, that's at the core of what we do. 136 00:06:40,279 --> 00:06:43,520 Speaker 1: We want everyone to enjoy shopping with us and find 137 00:06:43,520 --> 00:06:46,120 Speaker 1: something that they love. So when stuff like that happens 138 00:06:46,120 --> 00:06:48,560 Speaker 1: and people go straight to socials like so fair, Like 139 00:06:48,600 --> 00:06:50,599 Speaker 1: that's a part of what I signed up for. But 140 00:06:50,640 --> 00:06:53,120 Speaker 1: I also just wish, like every time, like why didn't 141 00:06:53,160 --> 00:06:55,200 Speaker 1: she email us, like, you know, we have so many 142 00:06:55,480 --> 00:06:58,680 Speaker 1: amazing helpful women that work at Fate that would have 143 00:06:58,760 --> 00:07:01,000 Speaker 1: loved to help her before or she went to social 144 00:07:01,040 --> 00:07:02,719 Speaker 1: media and I didn't get to see like any of 145 00:07:02,720 --> 00:07:05,320 Speaker 1: the comments, and I'm honestly kind of glad that I didn't, Like, 146 00:07:05,360 --> 00:07:07,279 Speaker 1: I'm glad that I was on another time zone, but 147 00:07:07,320 --> 00:07:10,600 Speaker 1: apparently the comments were really nasty. And my first thing 148 00:07:10,720 --> 00:07:12,480 Speaker 1: was like, have you like reach out to her if 149 00:07:12,480 --> 00:07:14,760 Speaker 1: you haven't already, Like, I hope she's okay, because there 150 00:07:14,800 --> 00:07:17,920 Speaker 1: was horrible comments on there about us and also about her, 151 00:07:18,160 --> 00:07:20,760 Speaker 1: which is just like no one, no one needs that, 152 00:07:21,000 --> 00:07:23,400 Speaker 1: you know, especially when she probably just posted that in 153 00:07:23,440 --> 00:07:25,520 Speaker 1: the heat of the moment. If my staff had just 154 00:07:25,560 --> 00:07:28,480 Speaker 1: gone ahead and reached out to that girl and sent 155 00:07:28,520 --> 00:07:35,360 Speaker 1: her something anyway, that would have been so fine, I 156 00:07:35,360 --> 00:07:39,040 Speaker 1: guess in comparison to my business and then your mum's 157 00:07:39,080 --> 00:07:42,239 Speaker 1: business that you're talking about, obviously we are two completely 158 00:07:42,320 --> 00:07:46,720 Speaker 1: different businesses. We have a lot of structure at FATE 159 00:07:47,080 --> 00:07:50,400 Speaker 1: and our marketing team you know, has our brand manager Kim, 160 00:07:50,520 --> 00:07:53,880 Speaker 1: and they're a whole team, So they don't necessarily come 161 00:07:53,920 --> 00:07:56,840 Speaker 1: to me to get an approval on things only if 162 00:07:56,840 --> 00:07:58,800 Speaker 1: they're like big things, or let's say they're wanting to 163 00:07:58,840 --> 00:08:02,000 Speaker 1: pitch an idea that's going to cost us ten thousand dollars. 164 00:08:02,400 --> 00:08:05,080 Speaker 1: But if it's something like sending something out to someone 165 00:08:05,200 --> 00:08:07,800 Speaker 1: for whatever reason, they have every right to go and 166 00:08:07,840 --> 00:08:10,240 Speaker 1: do that within reason, of course, and we'll always keep 167 00:08:10,360 --> 00:08:12,760 Speaker 1: like a record of everything that we're sending out so 168 00:08:12,800 --> 00:08:15,200 Speaker 1: that we know how much it's costing us. So they 169 00:08:15,200 --> 00:08:17,240 Speaker 1: can't just like go and send a parcel out to 170 00:08:17,280 --> 00:08:18,400 Speaker 1: someone every single. 171 00:08:18,200 --> 00:08:20,720 Speaker 2: Day randomly here, there and everywhere without us knowing what 172 00:08:20,800 --> 00:08:21,120 Speaker 2: it is. 173 00:08:21,520 --> 00:08:23,760 Speaker 1: But when it comes to things like that, they absolutely 174 00:08:24,280 --> 00:08:26,720 Speaker 1: can just go ahead and do that. But that's because 175 00:08:27,000 --> 00:08:30,240 Speaker 1: we're a bigger business now and there's always someone that's 176 00:08:30,280 --> 00:08:32,800 Speaker 1: going to know what someone's doing. We always say to 177 00:08:32,840 --> 00:08:36,200 Speaker 1: our marketing team, like, there's nothing ever that wrong that 178 00:08:36,240 --> 00:08:38,880 Speaker 1: you could do, you know, Like, so everyone at Fate, 179 00:08:38,960 --> 00:08:41,560 Speaker 1: especially in our marketing team, they all have like a 180 00:08:41,600 --> 00:08:44,720 Speaker 1: lot of freedom and flexibility within their roles, and they 181 00:08:44,760 --> 00:08:47,040 Speaker 1: know their limits, like don't go and send out a 182 00:08:47,120 --> 00:08:49,960 Speaker 1: five thousand dollars pass or to someone, But they don't 183 00:08:50,000 --> 00:08:53,160 Speaker 1: necessarily have to come to me every single time in 184 00:08:53,240 --> 00:08:56,720 Speaker 1: terms of them posting on social media. Nothing has to 185 00:08:57,480 --> 00:09:00,560 Speaker 1: go by me, which is actually pretty ski when you 186 00:09:00,600 --> 00:09:02,560 Speaker 1: think about it. But again, like we trust our team 187 00:09:02,600 --> 00:09:04,840 Speaker 1: members and they've been hired in their roles for a 188 00:09:04,880 --> 00:09:07,320 Speaker 1: reason because they know what they're doing. And again like 189 00:09:07,600 --> 00:09:10,000 Speaker 1: what's the worst that's gonna happen. I mean, someone could 190 00:09:10,000 --> 00:09:12,560 Speaker 1: post something that will get us canceled one day, but 191 00:09:12,800 --> 00:09:16,040 Speaker 1: again we trust that that won't actually ever happen. They 192 00:09:16,080 --> 00:09:18,760 Speaker 1: have a manager that they work with every single day 193 00:09:18,800 --> 00:09:21,080 Speaker 1: and report to, and if there's anything that they're ever 194 00:09:21,200 --> 00:09:23,880 Speaker 1: unsure of, they can always go to her and double 195 00:09:23,960 --> 00:09:26,920 Speaker 1: check that it's all good to be posted or whatever. Now, 196 00:09:26,960 --> 00:09:30,600 Speaker 1: on your comment about you working for your mum and 197 00:09:30,640 --> 00:09:32,720 Speaker 1: that you feel like she's a bit of a helicopter boss, 198 00:09:32,920 --> 00:09:35,760 Speaker 1: I can relate to that, not that I was ever 199 00:09:35,800 --> 00:09:38,920 Speaker 1: a helicopter boss, but when you do start a business 200 00:09:38,960 --> 00:09:41,640 Speaker 1: yourself and it's a lot smaller, which I'm assuming your 201 00:09:41,720 --> 00:09:45,880 Speaker 1: mum's company is and when you're doing everything. So when 202 00:09:45,920 --> 00:09:48,200 Speaker 1: I think back to when I first started Fate and 203 00:09:48,240 --> 00:09:50,520 Speaker 1: I was doing customer service, and I was sending out 204 00:09:50,520 --> 00:09:52,600 Speaker 1: the orders, and I was doing all the posting on 205 00:09:52,679 --> 00:09:55,640 Speaker 1: social media, and I was working in our Newcastle shop 206 00:09:55,679 --> 00:09:58,640 Speaker 1: when we first opened it, and I was doing literally 207 00:09:58,800 --> 00:10:02,360 Speaker 1: all the things, you can kind of become a bit 208 00:10:02,400 --> 00:10:05,640 Speaker 1: of a control freak because you know exactly how to 209 00:10:05,679 --> 00:10:09,200 Speaker 1: do everything, you know how to do it efficiently, you 210 00:10:09,280 --> 00:10:11,800 Speaker 1: know all the numbers, like you know all the money. 211 00:10:12,520 --> 00:10:15,280 Speaker 1: So when you're like a helicopter business owner in the 212 00:10:15,320 --> 00:10:19,080 Speaker 1: early days, it is really hard to let go of 213 00:10:19,120 --> 00:10:22,520 Speaker 1: things or trust other people. And I remember, you know, 214 00:10:22,640 --> 00:10:26,199 Speaker 1: thinking back to when I hired my first few employees, 215 00:10:26,960 --> 00:10:30,559 Speaker 1: and I had to learn how to delegate, which I'd 216 00:10:30,600 --> 00:10:32,880 Speaker 1: never done before, because you know, it doesn't matter what 217 00:10:32,880 --> 00:10:34,920 Speaker 1: it is, if it's sending it a reply to a 218 00:10:34,960 --> 00:10:37,960 Speaker 1: customer's email that has come through, like it was so 219 00:10:38,040 --> 00:10:39,640 Speaker 1: much easier for me to go, oh, just quickly do it, 220 00:10:39,640 --> 00:10:41,480 Speaker 1: like it'll take me two seconds, and I know exactly 221 00:10:41,480 --> 00:10:43,960 Speaker 1: what to say. So maybe your mum is in that 222 00:10:44,360 --> 00:10:47,000 Speaker 1: position where she started this business and built it to 223 00:10:47,000 --> 00:10:49,800 Speaker 1: where it is and she knows everything and you. 224 00:10:49,720 --> 00:10:51,200 Speaker 2: Don't even realize that you're doing it. 225 00:10:51,520 --> 00:10:53,680 Speaker 1: And I didn't realize when I was in the early 226 00:10:53,760 --> 00:10:55,520 Speaker 1: days of Fate that like you do become a bit 227 00:10:55,520 --> 00:10:57,880 Speaker 1: of a control freak over the tasks and you don't 228 00:10:57,920 --> 00:11:00,720 Speaker 1: trust other people or you want a double and triple 229 00:11:00,800 --> 00:11:04,360 Speaker 1: check everything. But I think that is the responsibility of 230 00:11:04,440 --> 00:11:07,360 Speaker 1: the business owner or your mum for example, she kind 231 00:11:07,360 --> 00:11:11,120 Speaker 1: of has to like let go and trust others and 232 00:11:11,200 --> 00:11:15,320 Speaker 1: trust her processes, and she can have some strong training 233 00:11:15,360 --> 00:11:18,840 Speaker 1: and processes in place which will then allow you and 234 00:11:18,960 --> 00:11:22,960 Speaker 1: her other team members to have more freedom to make 235 00:11:23,040 --> 00:11:26,840 Speaker 1: decisions and do certain things without seeking her approval for 236 00:11:26,960 --> 00:11:29,679 Speaker 1: every single little thing. Because at the end of the day, 237 00:11:29,760 --> 00:11:32,960 Speaker 1: if she is going to stay, you know, having full 238 00:11:32,960 --> 00:11:35,679 Speaker 1: control over everything and having to tick off every single 239 00:11:35,720 --> 00:11:38,320 Speaker 1: little thing and not just like letting go and trusting 240 00:11:38,320 --> 00:11:42,000 Speaker 1: you to do things, she's only holding herself back because 241 00:11:42,280 --> 00:11:44,240 Speaker 1: you know how many hours in the week is she 242 00:11:44,320 --> 00:11:48,360 Speaker 1: spending checking over things before they go out into the world, 243 00:11:48,559 --> 00:11:51,079 Speaker 1: you know, in your example, like sending something to someone 244 00:11:51,240 --> 00:11:54,200 Speaker 1: or doing a post on social media. So, if anything, 245 00:11:54,240 --> 00:11:57,400 Speaker 1: I think it's a really good thing to learn to 246 00:11:57,440 --> 00:12:01,560 Speaker 1: do as a business owner. Is to let go, take 247 00:12:01,600 --> 00:12:04,240 Speaker 1: a step back and trust that people will do their 248 00:12:04,320 --> 00:12:07,880 Speaker 1: jobs and have some strong training procedures and step by 249 00:12:07,880 --> 00:12:10,559 Speaker 1: step guides on how to do things. And I think 250 00:12:10,559 --> 00:12:12,800 Speaker 1: the more that you step back from your team and 251 00:12:12,880 --> 00:12:16,560 Speaker 1: allow them to do their thing, the more like you 252 00:12:16,600 --> 00:12:18,680 Speaker 1: will feel better and you'll feel like you don't need 253 00:12:18,720 --> 00:12:22,240 Speaker 1: to look over every single little thing. Will things go 254 00:12:22,360 --> 00:12:27,400 Speaker 1: wrong by trusting people, Yes, that's just inevitable. Things will 255 00:12:27,440 --> 00:12:29,600 Speaker 1: get done and you'll go, why the fuck did someone 256 00:12:29,679 --> 00:12:32,360 Speaker 1: do that? That's just a part of the journey, and 257 00:12:32,400 --> 00:12:35,840 Speaker 1: you'll learn for next time. Okay, that happened, because maybe 258 00:12:35,920 --> 00:12:39,240 Speaker 1: I need to help this person more with XYZ. But 259 00:12:39,280 --> 00:12:42,839 Speaker 1: that's what I'm picking up on from your message. Maybe 260 00:12:42,880 --> 00:12:46,960 Speaker 1: you can show your mum this episode. But it definitely 261 00:12:47,040 --> 00:12:49,480 Speaker 1: does get to a point in a business where you 262 00:12:49,600 --> 00:12:52,120 Speaker 1: just have to step back and trust the process and 263 00:12:52,200 --> 00:12:55,520 Speaker 1: trust your team in order to keep growing, because if 264 00:12:55,559 --> 00:12:58,240 Speaker 1: you hold on for too long and don't let go 265 00:12:58,360 --> 00:13:00,800 Speaker 1: of all those little tasks and check things off, your 266 00:13:00,800 --> 00:13:02,959 Speaker 1: business is going to stay exactly the same. 267 00:13:03,360 --> 00:13:05,600 Speaker 2: And if you wanted to stay exactly the same, that's fine. 268 00:13:05,679 --> 00:13:09,360 Speaker 1: But as for me, I'm all for growing and evolving 269 00:13:09,600 --> 00:13:11,360 Speaker 1: and in order to do that, you have to let 270 00:13:11,400 --> 00:13:14,319 Speaker 1: shit go and let other people do what they're getting 271 00:13:14,320 --> 00:13:17,040 Speaker 1: paid for. So thanks so much for your message, and 272 00:13:17,160 --> 00:13:19,360 Speaker 1: just a reminder, if you haven't already, make sure you 273 00:13:19,440 --> 00:13:22,560 Speaker 1: join my broadcast channel on Instagram. If you just head 274 00:13:22,559 --> 00:13:26,240 Speaker 1: to my Instagram page and you click secret Boardroom, it. 275 00:13:26,200 --> 00:13:27,320 Speaker 2: Will allow you to join. 276 00:13:27,440 --> 00:13:30,440 Speaker 1: If you enjoy what I do here on my podcast, 277 00:13:30,880 --> 00:13:33,400 Speaker 1: I have created that channel so that we can continue 278 00:13:33,400 --> 00:13:37,640 Speaker 1: the conversation further. I'm only just getting started pun intended. 279 00:13:38,120 --> 00:13:40,559 Speaker 1: That's my book title, in case you didn't know. I'm 280 00:13:40,600 --> 00:13:43,720 Speaker 1: just getting started with the broadcast channel and I'm absolutely 281 00:13:43,760 --> 00:13:46,720 Speaker 1: loving it and it's absolutely free. So that's all for 282 00:13:46,720 --> 00:13:50,560 Speaker 1: today's bonus, and I'll be back next week with my 283 00:13:50,679 --> 00:13:50,839 Speaker 1: main