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Speaker 1: Issues with parking in the city for tour operators who

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Speaker 1: are trying to pick up people and take them out

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Speaker 1: on day trips. Dallas call Tastes the Morossa on the

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Speaker 1: line Dalla's good Mining owning.

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Speaker 2: Matthew tell us, what's been happening well.

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Speaker 3: For I suppose fourteen plus Yes, for our particular company,

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Speaker 3: we've been parking at certain parts around the city to

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Speaker 3: pick up international in the state tourists and permission from

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Speaker 3: the council. We sat down with the council quite a

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Speaker 3: few years ago and they said those spots are fine,

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Speaker 3: and just in the last six months we've been receiving fines.

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Speaker 3: You know, cameras or there's a camera in a mobile

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Speaker 3: car that just goes around, no interaction, you know, there's

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Speaker 3: no sort of like speaking to a ticket inspector or

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Speaker 3: anything like that, no sort of how ang you going

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Speaker 3: to be here? It's just a photo. Our buses are

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Speaker 3: pulled up for literally sixty second, the drivers these photos,

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Speaker 3: the drivers still in the bus. The side door is open.

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Speaker 3: You can actually see people getting on and off, you know,

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Speaker 3: like I said, with literally there for sixty seconds. But

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Speaker 3: we're you know, one hundred plus dollars each fine. We've

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Speaker 3: had six fines in the last in the last few months,

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Speaker 3: and it's just yeah, we're not the only business there's

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Speaker 3: there's there's so many other tour companies that are impacted

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Speaker 3: by this, and there's just no consultation, no discretion. It's

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Speaker 3: incredibly frustrating.

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Speaker 1: Okay, you've reached out to the council. I'm sure what's

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Speaker 1: been their response.

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Speaker 3: It's been pretty apathetic as you could imagine. It's it's oh, yeh, no,

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Speaker 3: you've you've your infringement. You know, you've you've you've parked

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Speaker 3: in a in a zone that's now a no parking

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Speaker 3: zone and you've got the fine. So there's no as

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Speaker 3: I say, there's no sort of like big picture attitude.

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Speaker 3: I mean, we've we've had to designate these spots to

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Speaker 3: travel agents all around the world. I mean you've got

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Speaker 3: you got people from Germany, as you said in your

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Speaker 3: in your intro Germany, everywhere around the world have been

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Speaker 3: told that's where you pick up your bus. So we've

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Speaker 3: got no option. We we you know, I've said to

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Speaker 3: the council, I said, well, you're going to have to

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Speaker 3: keep finding us because we have no no choice but

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Speaker 3: to go to these spots to pick up these these

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Speaker 3: tourists because they've been told months ago that's where you

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Speaker 3: pick up your tour bus for that particular tour. So

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Speaker 3: we don't have a choice.

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Speaker 1: So you can't go further up the road twenty meters

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Speaker 1: fifty meters and walk back or beep at them and

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Speaker 1: sort of point and just indicate you're going to park

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Speaker 1: further up.

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Speaker 3: No, Well, if if we drive past them and they're

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Speaker 3: they're there, but the thing is they're sitting there at

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Speaker 3: that stop, they're they're standing there, we pull in pick

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Speaker 3: them up. I mean, it's at the end of the day,

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Speaker 3: it's a service to drive past these people when there's

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Speaker 3: a perfectly good spot that we've been stopping at for

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Speaker 3: fourteen years. Open the door. Yeah, I mean we do it.

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Speaker 4: We do it every day.

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Speaker 3: Luckily this car it's a random thing. But Jesus, you know,

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Speaker 3: we get fined every day if if the if the

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Speaker 3: car just plotted up in front of these spots, don't

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Speaker 3: We literally don't have a choice. It's a service at

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Speaker 3: the end of the same mask. I mean, these people

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Speaker 3: are coming to Adelaide, they want to they've booked the tour,

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Speaker 3: they've paid a lot of money to go on a tour.

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Speaker 3: They don't want to see their bus drive past them

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Speaker 3: and walk a couple of hundred meters up the road,

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Speaker 3: which and there's no guarrant there's a park up.

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Speaker 4: That's what I said to the council.

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Speaker 3: I said, you know that. They're said, oh you can,

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Speaker 3: you can go to a nose to a certain stop,

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Speaker 3: but there's you know what it's like, there's all tradees

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Speaker 3: vans in these stops. There's there's no guarantee whatsoever that

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Speaker 3: we're that we can get to park up the road

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Speaker 3: if we drive past.

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Speaker 1: These were all bus stops, weren't they? All these areas

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Speaker 1: you're talking about. And I'm looking at a list of

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Speaker 1: say in front of the Pullman Hotel, in front of

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Speaker 1: the Softa Trail, in front of the Mayfair, the Crown Plaza.

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Speaker 1: Most of these were bus stops, designated bus stops that

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Speaker 1: have now been turned into no standing zones because the

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Speaker 1: bus stop has been moved.

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Speaker 3: Certainly a number of them. Yeah, there's a couple there

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Speaker 3: that you mentioned that were decommissioned bus stops, which you know,

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Speaker 3: as I say, we've been pulling up in front of

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Speaker 3: for years. But they might have recommissioned one where now

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Speaker 3: we've had to sort of like park a little bit

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Speaker 3: further back so that we don't get the ire of

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Speaker 3: the of the of the public. Bus drivers just sit

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Speaker 3: there on their horns. So yeah, it's it's just I

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Speaker 3: think the frustrating thing for me, Matthew is that that

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Speaker 3: we are providing a service. I mean we are. We're

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Speaker 3: going out there, we're promoting Adelaide as a destination at

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Speaker 3: all these trade shows around the world where we're getting

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Speaker 3: people to come here and spend money, and we're just

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Speaker 3: being treated like a bit of a cash cow by

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Speaker 3: the council. And yea christ is if the council was

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Speaker 3: bending over to drive tourism to Adelaide and South Australia.

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Speaker 3: But we have the most embarrassing Adelaide Visitor Information Center

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Speaker 3: like in Australia. It's a disgrace that one. If it

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Speaker 3: wasn't for the amazing volunteers at service that it would

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Speaker 3: just be that it would be diabolical.

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Speaker 1: And where is it these days? Where is the visitor

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Speaker 1: because it used to be on King William Street. I'm

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Speaker 1: going back, you know, forty years a big tourism office

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Speaker 1: on King Williams Street.

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Speaker 3: The iconic Adelaide Visitor Information Center Matthew is is just

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Speaker 3: you just got to walk past the tellers that are

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Speaker 3: taking all the money from the parking. Find that in

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Speaker 3: the office in Perry Street right there. And they've put

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Speaker 3: the volunteers, which are amazing. They put the volunteers right

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Speaker 3: in the back corner there. So it's it's embarrassing. We

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Speaker 3: just seem to be coping up from everywhere.

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Speaker 1: Yeah, we had a massive essay tourism office on King

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Speaker 1: William just next to the Fish restaurant used to be

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Speaker 1: Jamie Olivers. Don't know if it still is, but on

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Speaker 1: King William Street there near the old Westpac Bank as

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Speaker 1: it was Bank of New South Wales and that was

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Speaker 1: that was pretty big. Everyone could find it. It was obvious,

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Speaker 1: it was signposted and.

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Speaker 3: It was in an area where tourists tourists move. Yeah,

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Speaker 3: I mean yeah, I mean Puririr Street's a nice street,

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Speaker 3: but it's not an iconic tourism testinat.

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Speaker 2: Who would know it was there? I had no idea And.

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Speaker 3: Exactly it's embarrassing. But and so not only are they

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Speaker 3: not driving tourism, they're just really hurting tourism. Businesses that

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Speaker 3: are trying to do the right thing.

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Speaker 1: I've got a text from bus Esa. I understand their

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Speaker 1: your representative body and their meeting with the Adelaide City

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Speaker 1: Council to address this next week, so that will be interesting.

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Speaker 1: We'll follow up on that. Look, Dallas, appreciate the information

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Speaker 1: and your time this morning. Lets you get back to

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Speaker 1: driving a bus. But that is not good news really

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Speaker 1: for tourism in the state, where all you're trying to

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Speaker 1: do is pick up people who come here and copying

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Speaker 1: hundreds of dollars in fines every time you stop. That's

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Speaker 1: not the way it should work. Thank you, Thank you

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Speaker 1: for your time. We do have a statement too from

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Speaker 1: the council because we ask them to come on saying

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Speaker 1: that we have an obligation to ensure road safety and

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Speaker 1: traffic flow remains first consideration. A vehicle in a no

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Speaker 1: stopping zone can create a safety hazard and potential obstruction

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Speaker 1: for other traffic, and consider it important for tour operators

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Speaker 1: to work with individual hotels and passengers to determine whether

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Speaker 1: the safest and legal pickup drop off location will be.

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Speaker 1: That's all fine, but while it was designated a bus zone,

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Speaker 1: that was okay to have buses stop there, that's not

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Speaker 1: a problem. But now for a tourist, bus stops there

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Speaker 1: and it's not a bus stop anymore. It's an opportunity

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Speaker 1: to raise money and traffic considerations are the excuse. It's

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Speaker 1: how it seems to read. It's quite a lengthy statement,

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Speaker 1: but that seems to be the crux of it. Council

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Speaker 1: not in a position to allow vehicles to stop in

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Speaker 1: no stopping zones, including vehicles to collect drop off tour

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Speaker 1: passengers as well as cab Zuber's already number of delivery services.

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Speaker 1: Sean de Brew, the CEO Tourism Industry Council, off it

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Speaker 1: say Sean, you've been listening to that. Good morning to you.

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Speaker 1: What do you make of that? I mean, should the

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Speaker 1: council be a little bit leading in and maybe put

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Speaker 1: in some designated zones?

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Speaker 5: Oh money, Matthew, Yeah, I think it's really disappointing that

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Speaker 5: council clearly isn't working with the industry. As Dallas says,

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Speaker 5: you know, he's been doing this for a decade and more,

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Speaker 5: and there's only been a problem that's groared in the

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Speaker 5: last six months. Obviously, the Council, as you've read out,

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Speaker 5: has an obligation to provide safe motorways, but the Council

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Speaker 5: also has an obligation to work with tour operators to

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Speaker 5: find places that they can safely pick up their guests

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Speaker 5: that can be notified to their guests. As Dallas said

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Speaker 5: as well, you know, these people are coming from all

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Speaker 5: over the world. You can't just change things in five minutes.

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Speaker 5: It takes time to get that information out to the

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Speaker 5: travel network, books his product, and it's really disappointing that

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Speaker 5: Council's not prepared to work with industry to find a

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Speaker 5: solution that works for them as they did fourteen plus

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Speaker 5: for the last fourteen plus years, it's really disappointing. I

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Speaker 5: think the other point as well, Matt, you know, and

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Speaker 5: you know as a society were hot on this and tourism,

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Speaker 5: we've been hot on its quite a while now. But

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Speaker 5: accessibility is really important that if you have cognitive or

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Speaker 5: physical ailment to make it difficult, fear to access services

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Speaker 5: and facilities, and as an industry and as a community broadly,

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Speaker 5: we're very keen to make sure that these pill still

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Speaker 5: have access to opportunities to go on tours like Dallas's business,

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Speaker 5: as a number of other tour operators and sending people

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Speaker 5: two or three hundred meters down the roads and they've

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Speaker 5: got a mobility challenge. It's just not a solution that's

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Speaker 5: workable for industry, not for the customer. So we really

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Speaker 5: call on the city Council to work with industry to

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Speaker 5: find a solution that they can roll out over a

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Speaker 5: period of time for the satisfaction of their customers.

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Speaker 1: Well, they certainly should be doing that, it would seem,

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Speaker 1: and you know, I take their point, and they can't.

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Speaker 1: They might designate somewhere a noose standing zone, but gee,

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Speaker 1: if it was a bus stop and it was okay

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Speaker 1: for Adelaide metro busses to stop there, that the bus

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Speaker 1: stop now gone for whatever reason, and suddenly the council says, oh,

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Speaker 1: it's dangerous now we can't have any bus stop there. Well, gee,

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Speaker 1: if they could and it wasn't an issue, then why

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Speaker 1: is it an issue now?

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Speaker 2: And just designated doesn't And.

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Speaker 5: That's exactly right, Natty. Why wasn't an issue five years ago?

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Speaker 5: Exactly what council has found a way to work with

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Speaker 5: everyone to accommodate people's naves. Clearly they've made a change

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Speaker 5: and they haven't considered the displacement of tour operators as

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Speaker 5: they made this change and now they're just going out

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Speaker 5: with a stick and just finding people. It's just it's

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Speaker 5: really disappointing that the Council was treating industry in.

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Speaker 2: This way, lobbying with them as well.

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Speaker 5: Short, we've certainly made representations same as Dallas has to

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Speaker 5: council and you know we've been talking to them. I

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Speaker 5: wrote to the Council several months ago with Dallas and

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Speaker 5: one or two other tour operats on this issue.

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Speaker 1: All right, terrific. We'll see where it ends up. Thank

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Speaker 1: you for your time.

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Speaker 5: Thank you.

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Speaker 1: Sean de Brune, who is CEO Tourism Industry Council of

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Speaker 1: South Australia. Nathan on the line from trail Hopper Tours.

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Speaker 1: Good I Nathan, Hi.

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Speaker 4: There, Matthew ho going to it.

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Speaker 2: Thanks.

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Speaker 4: Yeah, So we have had some similar issues with We've

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Speaker 4: only had just the one fine, whereas Dallas has had

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Speaker 4: a number of fines from the Council already. But when

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Speaker 4: we got alerted to it. We've been operating and picking

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Speaker 4: up passengers on a regular basis for the last eight

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Speaker 4: years in front of the Stamford Plaza just office at

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Speaker 4: the railway station which was a disused bus station.

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Speaker 1: Yes, yes, yeah, and the Port Road buses used to

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Speaker 1: go down their buses from Port Adelaide.

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Speaker 2: I caught them there for years in the it was like.

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Speaker 4: Stop one and I remember it at that as well.

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Speaker 4: And yeah, we contacted both the council to discuss, spoke

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Speaker 4: with the Stamford Plaza to confer that it was okay

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Speaker 4: to pick up passengers from the front of their venue

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Speaker 4: or hotel, and also spoke with Metro Buses services as

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Speaker 4: well because it was a disused bus service. They gave

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Speaker 4: us a verbal all clear that would be okay to

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Speaker 4: pick up passengers from there. And just the last month, yeah,

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Speaker 4: we received a fine in the post and basically pulled

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Speaker 4: in to speak to the council about it. Have had

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Speaker 4: to dispute it in riding as requested. But when we asked,

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Speaker 4: like a you know, for an answer, what what is

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Speaker 4: and why, the answer pretty much was lating. It's you know,

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Speaker 4: the law is af you park in a bus zone.

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Speaker 4: It's just for the the metro bus services and not

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Speaker 4: for any other vehicles. But but I mean I regularly see.

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Speaker 2: Is that right?

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Speaker 1: Because there's nothing on the sign. It just says bus zone.

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Speaker 6: Correct.

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Speaker 4: Yeah, but yeah, that's that's what the council we're leaning

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Speaker 4: towards when we questioned. But you know, you see other vehicles, taxis,

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Speaker 4: passenger vehicles, you know, stopping in these zones, you know,

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Speaker 4: purredically all the time, and you know, I feel it's

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Speaker 4: a bit of a targeted attack on in a sense

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Speaker 4: to you know, something that's been going on unknowingly with

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Speaker 4: no issue for the last eight years and then all

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Speaker 4: of a sudden to get to find the post was

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Speaker 4: a bit blatant.

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Speaker 1: And where you stop outside the Stanford, the bus shehelder

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Speaker 1: still there.

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Speaker 4: For goodness sake, I think the bushelder has since gone.

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Speaker 1: Well it must be very recently, because I reckon it

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Speaker 1: was there only a few weeks ago.

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Speaker 4: I think you're speaking a little bit twurther directly opposite

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Speaker 4: the railway station. Have you come back at tabs you

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Speaker 4: know of at the Parliament out there, that's where the

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Speaker 4: Stamford situated. So we stopped where we don't obstruct any

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Speaker 4: of the metro buses whatsoever.

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Speaker 1: All right, Nathan, appreciate the call. Thank you Matthew at Morphordville,

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Speaker 1: I'm bus drivers, could I very good morning.

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Speaker 6: Matt I was thinking when those tourists operators have got

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Speaker 6: a designated time to pick their passengers up the day

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Speaker 6: before advisor councilor what time they're going to be there,

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Speaker 6: and the council avoid finding anybody for that ten minutes.

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Speaker 2: Well, they're there in force one or the other.

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Speaker 6: Yeah, I mean, it's just a case of it's only

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Speaker 6: been policed by the sounds of it when they are

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Speaker 6: there interimitently. It's not a regular thing. So therefore we'll

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Speaker 6: work handing out. It's not going to cost you anything.

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Speaker 6: Go and police some other area of the city rather

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Speaker 6: than that spot at that time, Matthew.

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Speaker 1: Not a silly idea, it makes sense. But I think

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Speaker 1: council's issue is well probably one raising revenue and number

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Speaker 1: two it's now on no standing zone and therefore if

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Speaker 1: you're there, you're going to copy fine regardless. But thank you, Peter,

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Speaker 1: good morning, need.

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Speaker 7: Good morning their Matthew. It's a wide problem. It's even

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Speaker 7: a problem for we'll say Adelaide Metro staff when they're

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Speaker 7: attending incidents that this car goes around and you'll be

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Speaker 7: in a major incident on a board a vehicle and

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Speaker 7: whether it be tramme or but and then they're booking

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Speaker 7: and then you've got to go through the hassle of

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Speaker 7: explaining why you're there and you're a prescribed officer or whatever.

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Speaker 7: It's whereas before where the council parking attendant went by,

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Speaker 7: they knew what the vehicle was there for. Yeah, okay,

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Speaker 7: it actually needs Tom to be dealing with the council

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Speaker 7: about this. There's serious matters. So it's using as a

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Speaker 7: revenue raising activity.

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Speaker 1: This is the car with the cameras on it that

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Speaker 1: just goes by, That's what you're saying. So no one starts,

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Speaker 1: no one knowing questions. That's just stiff. You've got to

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Speaker 1: find correct Yeah, all right, Peter, thank you, thank you

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Speaker 1: for the call. It's interesting, isn't it. And the council

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Speaker 1: you would think it's number one priority bring people to

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Speaker 1: the city to spend money to support businesses. I get

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Speaker 1: the fact they're looking to raise money and people parking

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Speaker 1: in wrong spots, But you can surely understand when a

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Speaker 1: bus pulls over to let people on to take them

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Speaker 1: for a day trip to the Barossa or wherever, and

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Speaker 1: then brings them back and drops them off in that

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Speaker 1: same spot. Well, surely that's Okay, yes, they're proba. Probably

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Speaker 1: there for realistically, I mean, Dallas says a minute, Well,

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Speaker 1: it's probably two or three getting on, getting off, maybe

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Speaker 1: having a quick chat with the driver, asking directions for

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Speaker 1: I don't know, somewhere to go for dinner or whatever.

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Speaker 1: But surely that's okay. The tourists, we want to treat

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Speaker 1: them well. We want to treat the businesses that look

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Speaker 1: after them well, as they spend money in the city

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Speaker 1: and the city council. Driving around in their van, they

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Speaker 1: don't have to get out. You might have seen the cars.

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Speaker 1: It is labeled, but it just drives around and takes

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Speaker 1: photos of people in the wrong spot. And I do

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Speaker 1: recall actually speaking with a man, oh gosh, three six

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Speaker 1: months ago who was in a left turn lane waiting

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Speaker 1: for the green light. He got photographed by this car

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Speaker 1: and he said, but I was only turning. I was

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Speaker 1: waiting to turn. I wasn't parked. The allegation was he

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Speaker 1: pulled over. He got out of that one, but we helped.

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Speaker 1: But yes, you just wondered at the sort of artificial

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Speaker 1: intelligence aspect of that bar the driver in the car

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Speaker 1: just taking photos willy nilly, and people coping fines and

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Speaker 1: perhaps unfounded