WEBVTT - #2126 What's After The Goal? - Bobby Cappuccio

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<v Speaker 1>I get a team. It's the bloody the project that you.

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<v Speaker 1>I've been off. Well, you've had consistent podcasts because I

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<v Speaker 1>recorded about four and Monday last week. But I've had

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<v Speaker 1>a few days away from the mic. I feel refreshed.

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<v Speaker 1>Life is good. I was just saying the young Robert,

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<v Speaker 1>my fatigue, whatever the fuck that was, seems to have disappeared.

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<v Speaker 1>And my brain's working, and my mind's working, my body

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<v Speaker 1>seems to be complying. Things are good. How's all your

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<v Speaker 1>stuff working over there, Robert?

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<v Speaker 2>Oh, things are in massive locks. A lot of things

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<v Speaker 2>going on. As we were talking before you hit the

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<v Speaker 2>record button. I am not I'm doing a lot of podcasts.

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<v Speaker 2>I'm just not posting them. I'm actually taking my podcast

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<v Speaker 2>season or Craig.

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<v Speaker 1>Oh, okay, well, good for you. How's your how's your energy?

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<v Speaker 1>How's your brain? How are all those bits and pieces

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<v Speaker 1>that kind of are required for your work? How are

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<v Speaker 1>they functioning?

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<v Speaker 2>I have not slapped a lek in two days. Like well,

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<v Speaker 2>I think there's three brain cells in my brain that

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<v Speaker 2>are working, and only two at a time because one

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<v Speaker 2>naps while the other two take over. But yeah, it's

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<v Speaker 2>been rough. So last night the cats were fighting all night,

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<v Speaker 2>just just just knocking over tables. I was like, what

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<v Speaker 2>is going on?

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<v Speaker 1>Does How does somebody at your level, who has your

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<v Speaker 1>level of responsibility in your job and is as smart

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<v Speaker 1>as you not get any sleep? Can you not? Can

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<v Speaker 1>you not find a solution to the cats? I can

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<v Speaker 1>think of one, but it's probably inhumane. But other than that,

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<v Speaker 1>can you not find a solution?

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<v Speaker 2>Yeah? The first part of that solution is fuck off

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<v Speaker 2>those those are my cats.

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<v Speaker 1>Second, now, I was just gonna buy them little muzzles

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<v Speaker 1>then type up their type up their feet at ten pm.

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<v Speaker 2>Now it's it's the little one. I mean, he's getting

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<v Speaker 2>to an age now where he's being a bit more rambunctious.

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<v Speaker 2>So he'll just like put his paw on the old

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<v Speaker 2>ones had when you sleep and just keep like antagonizing

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<v Speaker 2>them like playfully, and just the older ones just like

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<v Speaker 2>that's it. I've had about enough of this. But I

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<v Speaker 2>don't know. I was not the one who was rolling

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<v Speaker 2>around fighting all last night, so but you s.

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<v Speaker 1>Up at the consequences. Hey, I want to talk to

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<v Speaker 1>you today about something that I think about quite a bit.

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<v Speaker 1>I don't know that we've ever spoken about it. I

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<v Speaker 1>don't know what the I probably should have done a

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<v Speaker 1>deep psychological kind of review of all of this, but

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<v Speaker 1>I haven't. I'm just freestyling and ad livings and craigifying

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<v Speaker 1>as we go. But I call it destination disappointment. That's

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<v Speaker 1>not a real term. Well it is a real term

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<v Speaker 1>in that I use it, but it's not a psychological

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<v Speaker 1>construct or anything. Everybody, I'm sure there is a name

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<v Speaker 1>for it, But so my definition is, you know, when

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<v Speaker 1>you get where you wanted to go, you know, either literally,

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<v Speaker 1>but more metaphorically or financially or professionally, or physically or relationally,

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<v Speaker 1>you get to where you want to go. In other words,

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<v Speaker 1>you reached your goal. You got to the top of

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<v Speaker 1>the metaphoric mountain or the metaphoric peak on the way

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<v Speaker 1>up the mountain, and you're not happy, you're not content.

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<v Speaker 1>In fact, you got there, you achieved the thing, you lost,

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<v Speaker 1>the weight, you got the raise, you built, the business,

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<v Speaker 1>you got the qualification, you got the partner, and even

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<v Speaker 1>though you set out to get the thing that you

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<v Speaker 1>wanted to do or wanted to achieve, you're still not happy.

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<v Speaker 1>You're still not and you had associated the achievement of

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<v Speaker 1>that thing with happiness or at the very least contentment

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<v Speaker 1>or joy or And it seems to be really common

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<v Speaker 1>that even people that I've worked with where they've got

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<v Speaker 1>of you know, the start of our relationship as client coach,

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<v Speaker 1>what do you want to do? But you create change?

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<v Speaker 1>Why are you here? What's the thing? Like? What's what

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<v Speaker 1>lights you up? I just want to you know, I

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<v Speaker 1>want to play sport at that level, or I want

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<v Speaker 1>to lose that weight, or I want to build a business,

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<v Speaker 1>or I want to have an online this, or I

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<v Speaker 1>want to go I want to start a charity or

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<v Speaker 1>whatever it is. And then over time, thanks to them,

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<v Speaker 1>not me, but me coaching from the sidelines and them

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<v Speaker 1>doing all the work, they get there or they get thereabouts,

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<v Speaker 1>And very often is the emotional or psychological consequence of

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<v Speaker 1>that long term happiness contentment or I've got a few theories.

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<v Speaker 1>But before I do, what do you think that's about?

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<v Speaker 1>Why do we find even when we get where we

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<v Speaker 1>wanted to go? I mean, how many people do you'll

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<v Speaker 1>shut up up to this? How many people of you

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<v Speaker 1>and I met over the years who and I know

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<v Speaker 1>this is very shallow, but that's the way the world works.

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<v Speaker 1>A lot from the outside looking in you go, oh

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<v Speaker 1>my god, you're so successful, or you're beautiful, or you're handsome,

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<v Speaker 1>or you've got the best body, or you've got the

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<v Speaker 1>best partner or and you know, in the middle of

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<v Speaker 1>all of that achievement and success or beauty or wealth,

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<v Speaker 1>they're probably less happier than the average.

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<v Speaker 2>Well. I think that's what we're conditioned to believe. I've

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<v Speaker 2>always been very suspicious. I think it's an absolute scam.

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<v Speaker 2>I don't think that, and this just personally, I'll dive

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<v Speaker 2>into this. I don't think having something or achieving something

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<v Speaker 2>is where the reward is. And maybe it's cool for

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<v Speaker 2>a couple of days, it's always in the pursuit. So

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<v Speaker 2>look at it from an anecdotal level. Right now, if

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<v Speaker 2>you're listening to this, ask yourself, what's the time in

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<v Speaker 2>your life where you have a strong sense of nostalgia

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<v Speaker 2>and memories, where you and your partner talk about, oh,

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<v Speaker 2>remember when we were in this phase we were doing this,

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<v Speaker 2>or your business partner could make oh remember when the

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<v Speaker 2>business was first getting started. Odds are it's when you

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<v Speaker 2>were on your way to somewhere. I had been living

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<v Speaker 2>in a one bedroom flat and just couldn't really afford

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<v Speaker 2>to fully furniture it. But you'll look back on that

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<v Speaker 2>with nostalgia because you were building something, you were growing.

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<v Speaker 2>So I think all of us have had that experience.

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<v Speaker 2>Or it was something that involved learning, growth, deep alignment

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<v Speaker 2>with something that was meaningful to you or the people

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<v Speaker 2>you were with, maybe all the above, but it wasn't like, oh,

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<v Speaker 2>it's about me getting that corner office. Because if it's

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<v Speaker 2>about that corner office, the second you have that corner office,

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<v Speaker 2>it no longer motivates, it no longer satisfies. Look at

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<v Speaker 2>it from a psychological perspective, right that when you take

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<v Speaker 2>a look at our you and needs, the second you

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<v Speaker 2>achieve a need you fulfill it, another need pops up

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<v Speaker 2>and you want to pursue that. So you could take

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<v Speaker 2>a look at it from a neurobiological perspective, Are we

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<v Speaker 2>really wired for having or are we wired for pursuing?

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<v Speaker 2>Look at our whole dopamine ergic pathways. It's not about pleasure,

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<v Speaker 2>it's not about getting the thing. It's literally about pursuing

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<v Speaker 2>the thing. It's about the hunt. It's about constantly learning,

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<v Speaker 2>it's about constantly growing. And it's like, I don't think

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<v Speaker 2>this is true for absolutely everybody in all circumstances. But

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<v Speaker 2>I think it's either that if we're looking at it

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<v Speaker 2>from a goal achievement, it's the process of being on

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<v Speaker 2>the way to achieving your goal, not when you arrive

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<v Speaker 2>and you look at all of the points of pleasure

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<v Speaker 2>that we can identify along the way. That almost like

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<v Speaker 2>being strung together by a common thread. That common thread

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<v Speaker 2>is experiences. It's stopping it, it's appreciating, it's being with

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<v Speaker 2>all serotonin driven things.

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<v Speaker 1>Yes, yes, I love it. I'm just thinking like another

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<v Speaker 1>kind of this sounds funny, but it's an adjoining topic, right,

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<v Speaker 1>or it's in the same suburb is when people retire.

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<v Speaker 1>So many people are so excited to stop work, and

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<v Speaker 1>then they stop work and they get depressed, like within

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<v Speaker 1>a short period of time, quite often six months, and

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<v Speaker 1>their physical health declines, their mental health declines, you know,

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<v Speaker 1>they they lose drive, they don't have a they do,

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<v Speaker 1>but they don't feel like they have a purpose now,

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<v Speaker 1>they don't have a focus. Now, like you said, they're

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<v Speaker 1>not learning, they're not growing, they don't have the same

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<v Speaker 1>level of connection. And it's so funny about how many

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<v Speaker 1>of us complain about work. Ah fuck, can't wait for

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<v Speaker 1>the big six' five to come up SO i can

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<v Speaker 1>or whatever the age is wherever people. Live and then

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<v Speaker 1>we get there and you, go, oh day one of

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<v Speaker 1>the couch and gulf two times a week and you,

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<v Speaker 1>know WHATEVER i want to, do and then that just

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<v Speaker 1>quite often turns into a fucking slippery slope to. Nowhere.

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<v Speaker 2>GREAT i, mean you take a look at the rise of.

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<v Speaker 2>Burnout it's. Alarming everybody's talking about, it and burnout has

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<v Speaker 2>a dynamic complexity to. It, so, yes workload does. Matter

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<v Speaker 2>people do burnout because they are in fact overworked and

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<v Speaker 2>they're working beyond the point where they're performing at an

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<v Speaker 2>optimum or even somewhat optimum. Level but so much of

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<v Speaker 2>that plays into not just the, workload but the meaning

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<v Speaker 2>or lack thereof the social, isolation the lack of cultivation

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<v Speaker 2>of relationships at, work pursuing something. Together SO i think

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<v Speaker 2>a lot of people struggle with that earlier on. Now

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<v Speaker 2>BUT i can totally say, that especially if you identify

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<v Speaker 2>with your career your, job like somebody asks, you, oh

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<v Speaker 2>so you know who are you and you give them

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<v Speaker 2>your profession as if that's the entirety of who you.

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<v Speaker 2>Are but for a lot of, people, yeah that's what

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<v Speaker 2>we're connected. To so if you, know if my whole

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<v Speaker 2>identity is tied up in this thing THAT i did

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<v Speaker 2>AND i no longer do, it, wow who AM?

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<v Speaker 1>I who AM? I? AM i?

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<v Speaker 2>Contributing what is my? Worth what's my value to? Others

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<v Speaker 2>that's a. Crisis, yeah.

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<v Speaker 1>Definitely AND i get my sense of self and self

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<v Speaker 1>worth and self esteem from doing these. Things every DAY

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<v Speaker 1>i show, Up i'm, Needed i'm. Needed When i'm fucking,

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<v Speaker 1>Retired i'm. Not it's context dependent and individual, dependent of,

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<v Speaker 1>course but so many people THAT i know just feel

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<v Speaker 1>like they're lost because they're now not important to, Anyone

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<v Speaker 1>they're not part of, anything they don't really have a

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<v Speaker 1>focused they don't and so little, things you, KNOW i

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<v Speaker 1>don't want to strow anyone under the bus THAT i,

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<v Speaker 1>know but you, know, small in fact non exist. Problems you,

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<v Speaker 1>know maybe a half out of ten problem becomes a,

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<v Speaker 1>five becomes an, eight becomes a, nine and then that

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<v Speaker 1>leads into other. Problems and it's just, yeah because we

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<v Speaker 1>have so little too perhaps invest our energy in and practical,

0:11:18.000 --> 0:11:21.160
<v Speaker 1>things getting stuff, done ticking. Boxes not that life's all about,

0:11:21.160 --> 0:11:25.120
<v Speaker 1>that of, course BUT i think life is more about

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<v Speaker 1>that stuff than we, think LIKE i, think we think

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<v Speaker 1>that like work is almost a, Problem WHEREAS i think

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<v Speaker 1>depending on the, work of, course that for me works

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<v Speaker 1>a blessing BECAUSE i associate it with so, like right,

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<v Speaker 1>now you And i'm. Working this is a commercial, podcast

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<v Speaker 1>we have. Sponsors like this feels genuinely to me nothing like.

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<v Speaker 1>Work it feels like a social. Experience and that's the

0:11:53.679 --> 0:11:56.400
<v Speaker 1>way THAT i come into. It, Right it's an, encounter

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<v Speaker 1>it's catching up with a. Friend it's mentally and emotionally.

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<v Speaker 1>Good it's good for my brain because we're, thinking we're opening,

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<v Speaker 1>doors we're trying to perhaps answer a few questions or

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<v Speaker 1>or PEPs understand a few. Concepts but, yeah if you

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<v Speaker 1>can have work that is, meaningful THEN i don't know

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<v Speaker 1>that getting out of that in a hurry is necessarily

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<v Speaker 1>going to be a better.

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<v Speaker 2>Life, well if you take a look At gallop and

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<v Speaker 2>their research across the, globe seventy nine percent of people

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<v Speaker 2>are disengaged in their. Job so there's this massive divide

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<v Speaker 2>between WHAT i love and WHAT i, Do and there's

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<v Speaker 2>this whole thought, process and we've heard it a thousand. Times,

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<v Speaker 2>WELL i go to work every day and do WHAT

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<v Speaker 2>i have to. Do so then on my own free,

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<v Speaker 2>TIME i get to do WHAT i love to, do

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<v Speaker 2>and there's no shame in. That that is an honorable

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<v Speaker 2>thing to. Do but think about how much different life

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<v Speaker 2>would be if not all the. TIME i, MEAN i

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<v Speaker 2>don't know anybody who, well now that's not. TRUE i

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<v Speaker 2>know a lot of people who geek out on, spreadsheets

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<v Speaker 2>but not every aspect of your job you're absolutely gonna.

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<v Speaker 2>Love but if the bones of, it it's the essence

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<v Speaker 2>of your job reflected something that you deeply care, about

0:13:13.960 --> 0:13:16.800
<v Speaker 2>and you not only care about it from the meaning

0:13:16.840 --> 0:13:21.520
<v Speaker 2>that it, represents but from the emotion that it evokes

0:13:21.559 --> 0:13:23.600
<v Speaker 2>you enjoy, it it's.

0:13:23.480 --> 0:13:24.720
<v Speaker 1>A completely different.

0:13:24.720 --> 0:13:28.120
<v Speaker 2>WORLD i, mean you don't know where you end and

0:13:28.480 --> 0:13:33.600
<v Speaker 2>your work, begins so your vocation is a. VACATION i

0:13:33.640 --> 0:13:35.880
<v Speaker 2>think that's a different level of, existence AND i think

0:13:35.920 --> 0:13:40.320
<v Speaker 2>that's why so many people are. DISENGAGED i know that

0:13:40.400 --> 0:13:45.680
<v Speaker 2>WHEN covid, HIT i went through a. Crisis and what's

0:13:45.720 --> 0:13:48.719
<v Speaker 2>really weird is the first couple of years OF covid

0:13:49.160 --> 0:13:51.920
<v Speaker 2>and the worst of, IT i was talking to a

0:13:51.920 --> 0:13:54.320
<v Speaker 2>lot of, people SO i was doing a lot of.

0:13:54.360 --> 0:13:55.920
<v Speaker 2>WORK i was doing a lot of things THAT i,

0:13:55.960 --> 0:13:57.800
<v Speaker 2>loved BUT i wasn't doing it in the way THAT

0:13:57.840 --> 0:13:59.920
<v Speaker 2>i was used to doing. IT i wasn't getting on,

0:14:00.120 --> 0:14:03.800
<v Speaker 2>plane there wasn't a live. Audience there were all these,

0:14:04.040 --> 0:14:08.000
<v Speaker 2>little tiny people in these little virtual. Boxes and then

0:14:08.200 --> 0:14:10.200
<v Speaker 2>after it was, done you just log off and they're.

0:14:10.200 --> 0:14:14.800
<v Speaker 2>Gone and that's very different than you're presenting an entire

0:14:14.880 --> 0:14:17.400
<v Speaker 2>day or part of an entire, day and then at

0:14:17.400 --> 0:14:19.800
<v Speaker 2>the end of, it you know exactly What i'm talking,

0:14:19.800 --> 0:14:23.040
<v Speaker 2>about you and your, team which very often is not

0:14:23.200 --> 0:14:26.240
<v Speaker 2>just your, team they're your, mates is sitting around with the,

0:14:26.280 --> 0:14:29.400
<v Speaker 2>delegates the, participants and you're just going over the day

0:14:29.400 --> 0:14:32.520
<v Speaker 2>in your. Debriefing so you've just been working at a

0:14:32.560 --> 0:14:36.960
<v Speaker 2>marathon pace and energy, expenditure and now you're still working

0:14:37.240 --> 0:14:39.680
<v Speaker 2>and learning from what happened in the, day and you're capturing.

0:14:39.720 --> 0:14:42.960
<v Speaker 2>It when it's. Fresh you go back to your hotel

0:14:43.080 --> 0:14:45.720
<v Speaker 2>room and you are, smashed and you wake up the

0:14:45.720 --> 0:14:47.240
<v Speaker 2>next day it's, like, OH i can't BELIEVE i get

0:14:47.240 --> 0:14:51.360
<v Speaker 2>to do, this and that becomes your. Identity so you,

0:14:51.400 --> 0:14:54.840
<v Speaker 2>KNOW i was doing this inside of a vacuum because

0:14:54.880 --> 0:14:58.640
<v Speaker 2>of THE covid and the, shutdowns and it was brutal

0:14:58.680 --> 0:14:58.920
<v Speaker 2>on my.

0:14:58.960 --> 0:15:06.160
<v Speaker 1>Psyche, YEAH i remember WHEN covid, STARTED i thought erroneously

0:15:06.240 --> 0:15:08.120
<v Speaker 1>BECAUSE i didn't really know what the fuck was going,

0:15:08.160 --> 0:15:10.440
<v Speaker 1>on BUT i, went, well this WILL i don't, know

0:15:10.480 --> 0:15:13.600
<v Speaker 1>this will be a week or two of mayhem and

0:15:13.600 --> 0:15:16.200
<v Speaker 1>then they'll figure shit. Out and, no that's WHAT i.

0:15:16.240 --> 0:15:17.640
<v Speaker 1>THOUGHT i, thought, well.

0:15:17.840 --> 0:15:19.160
<v Speaker 2>That's kind of WHAT i thought as.

0:15:19.200 --> 0:15:21.240
<v Speaker 1>Well that's Why i'm, like they're not going to shut

0:15:21.280 --> 0:15:23.960
<v Speaker 1>down the, World so let's just let's get through this.

0:15:24.000 --> 0:15:26.760
<v Speaker 1>Week and then a week or. Two you, know it's

0:15:26.880 --> 0:15:31.320
<v Speaker 1>like it's, like right, now petrol's becoming about a million

0:15:31.400 --> 0:15:34.880
<v Speaker 1>dollars a leater In, australia And i'm, like out or

0:15:34.880 --> 0:15:38.640
<v Speaker 1>sort itself out and it'll be back to normalition a few.

0:15:38.920 --> 0:15:41.960
<v Speaker 1>Yeah but then part of me is, like, oh this

0:15:41.960 --> 0:15:44.600
<v Speaker 1>could go on for two. Years it depends on what's going,

0:15:44.600 --> 0:15:48.040
<v Speaker 1>on Right but, anyway so we're IN covid and after

0:15:48.080 --> 0:15:51.760
<v Speaker 1>about four, Weeks i'm, like this is not getting better at.

0:15:51.760 --> 0:15:56.280
<v Speaker 1>All this is getting. Worse and people were reaching out

0:15:56.320 --> 0:15:59.520
<v Speaker 1>to me and sending me messages and there was just

0:15:59.560 --> 0:16:02.920
<v Speaker 1>a lot of fear and, anxiety and you, know people

0:16:02.920 --> 0:16:06.680
<v Speaker 1>dealing with all the stuff we don't, like, unknown, uncertain, uncomfortable,

0:16:06.760 --> 0:16:10.480
<v Speaker 1>unfamiliar all the uns AS i, Say AND i said To,

0:16:10.520 --> 0:16:14.840
<v Speaker 1>melissa but those of you don't, Know melissa runs my.

0:16:14.920 --> 0:16:20.200
<v Speaker 1>LIFE i said To, melissa why DON'T i just do a,

0:16:20.240 --> 0:16:23.480
<v Speaker 1>Workshop not THAT i can fix, anything but just to

0:16:23.840 --> 0:16:28.200
<v Speaker 1>hang out with people. Online and you, know if twenty

0:16:28.240 --> 0:16:30.880
<v Speaker 1>people come or one hundred people, come it's. Free there's

0:16:30.920 --> 0:16:34.280
<v Speaker 1>no hook catch, agenda there's no we're not trying to

0:16:34.320 --> 0:16:37.360
<v Speaker 1>sell books or, programs. Nothing none of that's even going

0:16:37.400 --> 0:16:41.160
<v Speaker 1>to be. Mentioned it's just like me and however many

0:16:41.240 --> 0:16:46.520
<v Speaker 1>people for ninety. Minutes and so that was my. Intention,

0:16:47.600 --> 0:16:55.200
<v Speaker 1>anyway within within like twelve, hours she'd created a booking,

0:16:55.280 --> 0:16:59.000
<v Speaker 1>thing and SO i JUST i put on my, Business,

0:16:59.000 --> 0:17:03.360
<v Speaker 1>facebook my person Or facebook on My. Instagram i'm doing.

0:17:03.400 --> 0:17:05.399
<v Speaker 1>THIS i think it was Next. Wednesday it was like

0:17:05.480 --> 0:17:07.840
<v Speaker 1>five days. AWAY i THINK i called it being The

0:17:07.920 --> 0:17:10.720
<v Speaker 1>calm and The chaos or something like, that and, said

0:17:10.760 --> 0:17:14.200
<v Speaker 1>there's no hook catch, agendas it's. Free the only condition

0:17:14.440 --> 0:17:18.280
<v Speaker 1>is that you have to turn, up like do not

0:17:18.400 --> 0:17:22.280
<v Speaker 1>take a spot and not. Show AND i go. THIS i,

0:17:22.320 --> 0:17:24.679
<v Speaker 1>know for a range of, reasons this is not a

0:17:24.720 --> 0:17:27.560
<v Speaker 1>clever move on my, behalf because giving shit away for,

0:17:27.640 --> 0:17:30.320
<v Speaker 1>free any business coach would tell you not to do,

0:17:30.359 --> 0:17:35.040
<v Speaker 1>that et. Cetera there's a million reasons why not to do,

0:17:35.080 --> 0:17:36.639
<v Speaker 1>it AND i, went fuck, it it's not about.

0:17:36.680 --> 0:17:37.439
<v Speaker 2>Me so we.

0:17:39.080 --> 0:17:44.760
<v Speaker 1>Promoted it that, night the same, DAY i, think and

0:17:44.800 --> 0:17:48.920
<v Speaker 1>we had over when we could only take one thousand,

0:17:49.000 --> 0:17:53.320
<v Speaker 1>people and that was because that's the capacity of our,

0:17:53.400 --> 0:17:56.560
<v Speaker 1>whatever and we had a thousand people booking in sixty.

0:17:56.560 --> 0:18:00.880
<v Speaker 1>Minutes over a thousand people try to book in And i'm,

0:18:00.920 --> 0:18:02.879
<v Speaker 1>like fucket you Fuck SO i. Think we did that

0:18:02.960 --> 0:18:06.359
<v Speaker 1>at seven pm and then by Thirty i'm, like, ah

0:18:06.960 --> 0:18:08.440
<v Speaker 1>SO i spoke to, them, MILISS i, go what do

0:18:08.520 --> 0:18:09.920
<v Speaker 1>you think we should? Do there's like a lot of

0:18:09.960 --> 0:18:12.600
<v Speaker 1>people who want to do, this and we, go we'll

0:18:12.600 --> 0:18:14.879
<v Speaker 1>do another one the week after and then that'll fix.

0:18:14.920 --> 0:18:16.840
<v Speaker 1>It then we did. That we launched that the next

0:18:16.960 --> 0:18:21.040
<v Speaker 1>night and that filed within two, hours and then we

0:18:21.080 --> 0:18:24.560
<v Speaker 1>did another one and all three filled with over a

0:18:24.640 --> 0:18:30.440
<v Speaker 1>thousand people and it just made me realize a, one

0:18:31.440 --> 0:18:35.679
<v Speaker 1>which was, fascinating how many people can plug. In and

0:18:35.720 --> 0:18:38.480
<v Speaker 1>we did Three wednesdays in a, row and of course

0:18:38.520 --> 0:18:40.679
<v Speaker 1>a thousand didn't turn, up but it was close to

0:18:40.720 --> 0:18:47.119
<v Speaker 1>one thousand every. Time, yeah just the need that people

0:18:47.320 --> 0:18:52.720
<v Speaker 1>have for a focus on something for, connection for something,

0:18:52.840 --> 0:18:57.399
<v Speaker 1>positive for something, uplifting and everybody had just been thrown

0:18:57.440 --> 0:19:01.719
<v Speaker 1>into this new model of living which nobody wanted or

0:19:01.880 --> 0:19:05.200
<v Speaker 1>very few people. Wanted and now you can't go, anywhere

0:19:05.240 --> 0:19:09.200
<v Speaker 1>especially In, australia you can't go. Anywhere you can't drive

0:19:09.240 --> 0:19:13.040
<v Speaker 1>more than five. Kilometers if you walk outside in the fresh,

0:19:13.119 --> 0:19:15.520
<v Speaker 1>air you have to have a mask, on you. KNOW

0:19:15.680 --> 0:19:18.680
<v Speaker 1>i mean even if you're in Rural victoria and you're

0:19:18.720 --> 0:19:21.919
<v Speaker 1>walking up a fucking old dusty, road you've got to

0:19:21.920 --> 0:19:26.320
<v Speaker 1>wear a. Mask and so it was. Turmoil and, YEAH

0:19:26.320 --> 0:19:28.840
<v Speaker 1>i THINK i got a lot of nice, feedback which was.

0:19:28.880 --> 0:19:32.480
<v Speaker 1>Good but people just appreciated somebody reaching out so that

0:19:32.520 --> 0:19:36.760
<v Speaker 1>they weren't in the middle of, nothingness like what's my purpose?

0:19:36.840 --> 0:19:43.000
<v Speaker 1>NOW i don't? Know some, workers, Connection, yeah all those, things.

0:19:44.320 --> 0:19:46.560
<v Speaker 2>And this IS i think this is What Captain charlie

0:19:46.560 --> 0:19:49.480
<v Speaker 2>plump mat when he, said never let adversity go to?

0:19:49.520 --> 0:19:53.360
<v Speaker 2>West like what did we learn as a result of these?

0:19:53.400 --> 0:19:56.320
<v Speaker 2>Experiences and this is a scary, Question it's a painful,

0:19:56.359 --> 0:20:00.760
<v Speaker 2>one probably a disappointing. One as a society we become

0:20:01.920 --> 0:20:02.800
<v Speaker 2>as a result of this.

0:20:02.920 --> 0:20:08.400
<v Speaker 1>EXPERIENCE i think that's. Important and, yeah is it who

0:20:08.400 --> 0:20:11.560
<v Speaker 1>do we become or how do we? Become like what

0:20:11.680 --> 0:20:14.320
<v Speaker 1>version of us do we? Be, anyway it doesn't matter

0:20:14.400 --> 0:20:18.240
<v Speaker 1>what's your answer to that or what's your insight into that.

0:20:18.359 --> 0:20:21.199
<v Speaker 1>QUESTION i know WHAT i.

0:20:21.200 --> 0:20:23.760
<v Speaker 2>FEEL i don't know how insightful it. Is i'm not

0:20:23.880 --> 0:20:26.639
<v Speaker 2>really sure how much we did learn BECAUSE i remember

0:20:26.680 --> 0:20:31.080
<v Speaker 2>in the midst of, it people, were as your story perfectly,

0:20:31.119 --> 0:20:38.879
<v Speaker 2>illustrates people were very hungry for human. Connection, yeah and proximity, matters,

0:20:39.040 --> 0:20:41.480
<v Speaker 2>Right we can have this conversation all day, long these.

0:20:41.560 --> 0:20:46.159
<v Speaker 2>Debates BUT i, mean when you look at the, research

0:20:47.160 --> 0:20:50.960
<v Speaker 2>being in close proximity with other human beings really does,

0:20:51.080 --> 0:20:53.320
<v Speaker 2>matter and that's not going to change in the course

0:20:53.359 --> 0:20:56.360
<v Speaker 2>of a couple of. Years check back in twenty five.

0:20:56.440 --> 0:21:00.600
<v Speaker 2>Generations maybe so we learned, that we learned that we

0:21:00.640 --> 0:21:03.040
<v Speaker 2>need each. Other we learned that one of the most

0:21:03.080 --> 0:21:06.919
<v Speaker 2>fulfilling things and life giving things is that, connection that

0:21:07.040 --> 0:21:10.680
<v Speaker 2>intersection between you and. Me we learned that we need

0:21:10.720 --> 0:21:14.200
<v Speaker 2>to have meaning and focus and be going somewhere. Together

0:21:14.440 --> 0:21:18.399
<v Speaker 2>and then you, know POST, covid we seem to be

0:21:18.480 --> 0:21:24.320
<v Speaker 2>more focused on self and tribalism and disconnected from one

0:21:24.320 --> 0:21:30.240
<v Speaker 2>another and discompassionate towards one another and threatened by any

0:21:30.359 --> 0:21:34.600
<v Speaker 2>type of togetherness that we so desperately thought if it

0:21:34.640 --> 0:21:37.560
<v Speaker 2>doesn't come in the exact form of everything Else i've

0:21:37.600 --> 0:21:42.440
<v Speaker 2>experienced Or i'm, expecting how, sad how absolutely. SAD i

0:21:42.480 --> 0:21:48.040
<v Speaker 2>remember nine to, eleven which is a small microcosm of

0:21:48.080 --> 0:21:52.280
<v Speaker 2>what's happening in the world right. Now and for about

0:21:52.320 --> 0:21:57.600
<v Speaker 2>a month, after everybody pulled together and they were just helping.

0:21:57.640 --> 0:22:00.359
<v Speaker 2>EVERYONE i, mean you had your break, in had your,

0:22:00.359 --> 0:22:03.240
<v Speaker 2>eluding but it was so it was so minor compared

0:22:03.280 --> 0:22:06.560
<v Speaker 2>to what you thought it would. Be in complete, chaos

0:22:06.680 --> 0:22:09.840
<v Speaker 2>especially In Low. Manhattan but here's what you had so

0:22:10.000 --> 0:22:15.280
<v Speaker 2>much more. Of you had people running into shops grabbing

0:22:15.320 --> 0:22:18.399
<v Speaker 2>as much stuff off the shelves as they could not for.

0:22:18.480 --> 0:22:22.639
<v Speaker 2>Themselves wasn't like the toilet tissue wars that we had IN. Covid,

0:22:22.760 --> 0:22:25.520
<v Speaker 2>YEAH i want to hoard as much for, me and you,

0:22:25.560 --> 0:22:28.359
<v Speaker 2>know screw. You they were grabbing it for other. People

0:22:29.119 --> 0:22:32.439
<v Speaker 2>there were no staff at the front, desk and people

0:22:32.600 --> 0:22:36.240
<v Speaker 2>leaving money on the, counter probably more money than what

0:22:36.320 --> 0:22:39.639
<v Speaker 2>they were taking was. Worth nobody was touching that. Money

0:22:39.680 --> 0:22:43.360
<v Speaker 2>they were adding to. It we we had an evacuation

0:22:44.040 --> 0:22:49.640
<v Speaker 2>that was basically a call for assistance that was larger

0:22:49.680 --> 0:22:54.880
<v Speaker 2>in scale Than, dunkirk and nobody talks about. That and everybody,

0:22:54.960 --> 0:22:59.560
<v Speaker 2>responded and in the worst, circumstances you, saw you saw

0:22:59.560 --> 0:23:01.720
<v Speaker 2>the best to you. Humanity i'm so proud to be

0:23:01.760 --> 0:23:05.159
<v Speaker 2>A New. Yorker and, then you, KNOW i think a

0:23:05.160 --> 0:23:08.040
<v Speaker 2>couple of months, later somebody was crossing off the. Light

0:23:08.720 --> 0:23:11.679
<v Speaker 2>somebody honked at, him and the person turned. Around it's, like,

0:23:11.680 --> 0:23:13.920
<v Speaker 2>oh fuck. Off it's, like, oh thank, Heavens New york

0:23:14.000 --> 0:23:16.480
<v Speaker 2>is back. Again we're we're getting back to. Normal so

0:23:17.080 --> 0:23:23.480
<v Speaker 2>that was a. Relief but we learned these, lessons and

0:23:23.520 --> 0:23:26.080
<v Speaker 2>then as soon as the crisis is, over very shortly,

0:23:26.160 --> 0:23:30.080
<v Speaker 2>after we move away from the things that we so desperately.

0:23:30.119 --> 0:23:31.240
<v Speaker 2>Required it's mind.

0:23:31.280 --> 0:23:36.760
<v Speaker 1>MODELING i, REMEMBER i don't know how true this, is

0:23:36.800 --> 0:23:39.159
<v Speaker 1>But i've heard it a few. Times a story about the,

0:23:39.200 --> 0:23:42.520
<v Speaker 1>astronauts well one or two of the astronauts who came

0:23:42.560 --> 0:23:47.919
<v Speaker 1>back from the moon, landing, right the alleged moon. Landing

0:23:48.000 --> 0:23:50.520
<v Speaker 1>now everyone's, like, ah that didn't. Happen i'm, LIKE i don't,

0:23:50.520 --> 0:23:54.200
<v Speaker 1>know but, anyway the story goes that might have Been Neil,

0:23:54.280 --> 0:23:56.199
<v Speaker 1>armstrong might have been Buzz, older and might have been

0:23:56.240 --> 0:23:59.560
<v Speaker 1>one of the. Others but the story goes that when

0:24:00.520 --> 0:24:04.359
<v Speaker 1>they came back from The moon that they were depressed

0:24:04.400 --> 0:24:07.760
<v Speaker 1>for like two, years because what the fuck do you

0:24:07.800 --> 0:24:09.960
<v Speaker 1>do after you go to the, Moon, like what could?

0:24:10.000 --> 0:24:10.200
<v Speaker 2>You what?

0:24:11.000 --> 0:24:16.240
<v Speaker 1>Aspiration what aspiration can? You, well you went to the? Moon,

0:24:16.560 --> 0:24:20.240
<v Speaker 1>cool what's? Next fucking? Nothing there is NOTHING i have

0:24:20.359 --> 0:24:25.280
<v Speaker 1>to aspire That i'm the first human on another. Planet it's,

0:24:25.359 --> 0:24:28.800
<v Speaker 1>LIKE i just think about. That in terms of the

0:24:28.920 --> 0:24:34.240
<v Speaker 1>destination disappointment, IDEA i think there's a couple of. Parts

0:24:34.280 --> 0:24:36.960
<v Speaker 1>the most important part is what we've been talking, about

0:24:37.000 --> 0:24:40.760
<v Speaker 1>which is when we're on the, way when we're climbing

0:24:40.840 --> 0:24:45.239
<v Speaker 1>up the metaphoric, mountain we, have you, know purpose and

0:24:45.320 --> 0:24:49.200
<v Speaker 1>connection and growth and learning and awareness and we build

0:24:49.240 --> 0:24:53.159
<v Speaker 1>resilience and all of these good things. Happen but we,

0:24:53.240 --> 0:24:56.840
<v Speaker 1>ALSO i, think have an expectation that the outcome or

0:24:56.880 --> 0:25:00.640
<v Speaker 1>the achievement of the, goal the thing that every one can,

0:25:00.680 --> 0:25:05.040
<v Speaker 1>see will equal the thing that everyone can't, see which

0:25:05.080 --> 0:25:10.520
<v Speaker 1>is some internal positive, revelation revolution or. Transformation it's LIKE

0:25:10.800 --> 0:25:13.720
<v Speaker 1>i will be WHEN i DO, X i will BE.

0:25:14.600 --> 0:25:18.119
<v Speaker 1>Y and then they DO x and they're, Like, Nope

0:25:18.200 --> 0:25:22.679
<v Speaker 1>i'm still. Insecure, Nope i'm still. Fearful, NO i still

0:25:22.720 --> 0:25:26.480
<v Speaker 1>worry about how MUCH i. Weigh, NOPE i still feel.

0:25:26.520 --> 0:25:30.240
<v Speaker 1>Broke i'm still, scared even THOUGH i make more money

0:25:30.280 --> 0:25:34.960
<v Speaker 1>THAN i. NEED i think That's so there's the. Twofold you.

0:25:35.000 --> 0:25:37.960
<v Speaker 1>Know there's the first, thing which, is you, know we get,

0:25:37.960 --> 0:25:39.840
<v Speaker 1>there then now we don't have the focus of you,

0:25:39.880 --> 0:25:42.400
<v Speaker 1>know it's, like what's my fucking purpose? Now but then

0:25:42.400 --> 0:25:44.400
<v Speaker 1>there's the other, one which, is, well HERE i, am

0:25:44.880 --> 0:25:47.240
<v Speaker 1>how come DON'T i how COME i don't feel the

0:25:47.320 --> 0:25:51.320
<v Speaker 1>WAY i THOUGHT i would feel standing on this metaphoric, mountain.

0:25:52.600 --> 0:25:55.639
<v Speaker 2>You. Know in relation to, that let's go back TO,

0:25:55.680 --> 0:25:59.080
<v Speaker 2>Covid so JOIN. Covid and there was these, cues like

0:25:59.160 --> 0:26:01.960
<v Speaker 2>down the street there was a fusion ice cream. Place

0:26:02.160 --> 0:26:04.480
<v Speaker 2>don't ask me what that, Means i'm not, sure but

0:26:04.520 --> 0:26:06.360
<v Speaker 2>they take different types of ice cream and they mix

0:26:06.400 --> 0:26:09.840
<v Speaker 2>it together and it was just absolutely. Brilliant ALL i

0:26:09.880 --> 0:26:14.080
<v Speaker 2>know is it tasted better than it. Looked so in

0:26:14.119 --> 0:26:17.720
<v Speaker 2>the neighborhood That amy AND i were living in at the,

0:26:17.720 --> 0:26:20.000
<v Speaker 2>time we would go there and it wasn't just great

0:26:20.040 --> 0:26:22.560
<v Speaker 2>that we'd give these giant. Scoops so you have this

0:26:22.920 --> 0:26:25.560
<v Speaker 2>giant bowl of ice, cream a cup of ice cream

0:26:25.560 --> 0:26:27.959
<v Speaker 2>that you're walking away with you can't sit. Inside IT'S covid,

0:26:28.040 --> 0:26:32.159
<v Speaker 2>obviously and we would go back once a week and

0:26:32.200 --> 0:26:34.320
<v Speaker 2>have this ice. Cream, well they must have got a

0:26:34.359 --> 0:26:38.199
<v Speaker 2>new manager or, something because when we went, back the

0:26:38.240 --> 0:26:40.760
<v Speaker 2>scoops were much. Smaller, now mind, you the ice cream

0:26:40.840 --> 0:26:43.240
<v Speaker 2>was brilliant and there was nothing wrong with the serving,

0:26:43.280 --> 0:26:47.960
<v Speaker 2>size but it wasn't quite what we, expected so dopamine response.

0:26:48.440 --> 0:26:53.120
<v Speaker 2>Lower we go back another, time, well same small, serving

0:26:53.440 --> 0:26:57.560
<v Speaker 2>dopamine response. Lower eventually we're so disappointed we write this place,

0:26:57.600 --> 0:27:00.640
<v Speaker 2>off even though they were still serving truly amazing ice,

0:27:00.680 --> 0:27:05.240
<v Speaker 2>cream because it did not match our condition. Expectation imagine

0:27:05.240 --> 0:27:09.560
<v Speaker 2>having an expectation about climbing that corporate, ladder and this

0:27:09.640 --> 0:27:12.200
<v Speaker 2>is over a, decade maybe two decades in the. Making

0:27:12.240 --> 0:27:14.320
<v Speaker 2>you've got this thing in your head about what it's

0:27:14.359 --> 0:27:16.560
<v Speaker 2>going to, be but you're not thinking about what the

0:27:16.680 --> 0:27:19.400
<v Speaker 2>journey is going to be, like or why that journey,

0:27:19.440 --> 0:27:22.639
<v Speaker 2>matters or the milestones along the. Way what you're thinking

0:27:22.640 --> 0:27:25.440
<v Speaker 2>about is that end. Destination and then you get. There

0:27:25.680 --> 0:27:28.119
<v Speaker 2>even if it's really, great it's going to suck because

0:27:28.160 --> 0:27:31.320
<v Speaker 2>it doesn't match what you made it to be in your.

0:27:31.359 --> 0:27:35.560
<v Speaker 2>Imagination which is WHY i think it's like daily behaviors

0:27:35.600 --> 0:27:37.080
<v Speaker 2>have to be rooted into something more.

0:27:37.160 --> 0:27:41.159
<v Speaker 1>Meaningful it's almost like the opposite is you know that

0:27:41.359 --> 0:27:45.880
<v Speaker 1>underpromise over deliver in. Business it's like whatever they thought

0:27:45.880 --> 0:27:47.920
<v Speaker 1>they were going to get a, seven give them a fucking,

0:27:48.520 --> 0:27:52.119
<v Speaker 1>fifteen you, know and they're paying for a, seven or

0:27:52.119 --> 0:27:55.280
<v Speaker 1>they think they're paying for, Seven give them a, fifteen

0:27:55.480 --> 0:27:58.720
<v Speaker 1>or give them a. Twenty like make them feel like

0:27:58.920 --> 0:28:02.399
<v Speaker 1>this is the best value and the best, service and

0:28:02.440 --> 0:28:05.760
<v Speaker 1>you're the best. Person this is the best business because

0:28:05.800 --> 0:28:09.399
<v Speaker 1>they never had this experience. Before And i've spoken to

0:28:09.400 --> 0:28:12.600
<v Speaker 1>people about that setting up small, businesses as have. You i'm.

0:28:12.680 --> 0:28:16.480
<v Speaker 1>Sure but then the challenge is, Cool now you've got

0:28:16.480 --> 0:28:20.160
<v Speaker 1>to maintain that because week, one of course you're. Excited

0:28:20.240 --> 0:28:22.440
<v Speaker 1>Of course you're going to kill yourself to be. Amazing

0:28:22.880 --> 0:28:26.680
<v Speaker 1>Of course you're going to deliver the very best thing you. Can,

0:28:26.840 --> 0:28:29.160
<v Speaker 1>okay now it's four years down the track and you're

0:28:29.280 --> 0:28:33.680
<v Speaker 1>fucked your backsaw and you're grumpy and. Whatever it's, like it's,

0:28:33.720 --> 0:28:37.800
<v Speaker 1>that how DO I how DO i keep doing? That you?

0:28:37.840 --> 0:28:38.280
<v Speaker 1>Know how DO?

0:28:38.360 --> 0:28:40.920
<v Speaker 2>I i think now you're getting into, culture training and

0:28:40.960 --> 0:28:43.120
<v Speaker 2>development of your, team Like Rich calton back in its,

0:28:43.120 --> 0:28:48.000
<v Speaker 2>heyday one of its tenants were meeting even the unexpressed

0:28:48.120 --> 0:28:50.960
<v Speaker 2>needs of the. Customer so there's a need that the customer.

0:28:51.000 --> 0:28:54.960
<v Speaker 2>Has they don't explicitly know, it but they kind of feel.

0:28:54.960 --> 0:28:58.920
<v Speaker 2>It and you're so good at communicating with one another

0:28:58.960 --> 0:29:02.520
<v Speaker 2>as a team and communicating with the customer you can

0:29:02.560 --> 0:29:06.840
<v Speaker 2>anticipate that need before they're explicitly aware of, that so

0:29:07.120 --> 0:29:10.160
<v Speaker 2>you can maintain. That but it does take a lot of,

0:29:10.200 --> 0:29:13.640
<v Speaker 2>effort and it takes a lot of, training a lot of,

0:29:13.680 --> 0:29:16.800
<v Speaker 2>development and you can't put you can't put it in

0:29:16.880 --> 0:29:20.720
<v Speaker 2>first gear for very. Long if you're talking about always

0:29:20.760 --> 0:29:24.120
<v Speaker 2>exceeding expectations and now that cost you more and more

0:29:24.960 --> 0:29:28.479
<v Speaker 2>for the same, customer that's just completely not. Sustainable so

0:29:28.760 --> 0:29:31.280
<v Speaker 2>that's like health club chain back in the day when

0:29:31.320 --> 0:29:33.720
<v Speaker 2>you AND i agree getting started the whole free session. Thing,

0:29:34.120 --> 0:29:39.200
<v Speaker 2>well that's not meeting exceeding expectations or under promising over.

0:29:39.240 --> 0:29:44.000
<v Speaker 2>Deliver that is financially unsustainable as a business. Model SO

0:29:44.120 --> 0:29:46.680
<v Speaker 2>i think what we're talking about here is what does

0:29:46.720 --> 0:29:54.360
<v Speaker 2>your culture do that creates that expectation or exceeds that,

0:29:54.440 --> 0:29:59.080
<v Speaker 2>expectation not what are you giving an addition within the.

0:29:59.120 --> 0:30:03.280
<v Speaker 2>BUSINESS i think the first one creates more. Loyalty, Anyway,

0:30:03.800 --> 0:30:04.520
<v Speaker 2>YEAH i think.

0:30:04.360 --> 0:30:08.640
<v Speaker 1>THAT i got frequent back WHEN i Opened harper's back

0:30:08.680 --> 0:30:13.000
<v Speaker 1>in the. Day not, well the first version was, good

0:30:13.040 --> 0:30:15.080
<v Speaker 1>but it was a little. Studio THEN i opened up

0:30:16.280 --> 0:30:19.560
<v Speaker 1>a relatively big studio compared to what else was, around

0:30:19.600 --> 0:30:23.320
<v Speaker 1>which was. Nothing but it was really good sized. Center

0:30:23.440 --> 0:30:27.640
<v Speaker 1>and you, know we had most of the time we

0:30:27.640 --> 0:30:32.320
<v Speaker 1>would have somewhere between five and fifteen trainers on the

0:30:32.360 --> 0:30:38.240
<v Speaker 1>floor and you know their. Clients AND i can be

0:30:38.280 --> 0:30:40.320
<v Speaker 1>the first to say, that like at this, STAGE i

0:30:40.360 --> 0:30:42.920
<v Speaker 1>didn't have a. DEGREE i MEAN i was qualified as

0:30:42.960 --> 0:30:45.560
<v Speaker 1>a whatever it is for a, trainer AND i HAD

0:30:45.600 --> 0:30:49.000
<v Speaker 1>i think level one and two strength conditioning, calls BUT

0:30:49.160 --> 0:30:52.960
<v Speaker 1>i didn't have a. Degree my knowledge was you, know,

0:30:53.280 --> 0:30:56.120
<v Speaker 1>okay it wasn't. Amazing and that was the same with

0:30:56.200 --> 0:30:58.240
<v Speaker 1>all my. STAFF i don't know that at that stage

0:30:58.320 --> 0:31:02.040
<v Speaker 1>anyone even had a. Degree about nineteen the early nineteen,

0:31:02.120 --> 0:31:03.760
<v Speaker 1>nineties like thirty.

0:31:03.600 --> 0:31:04.960
<v Speaker 2>Years, three as weren't even invented.

0:31:05.040 --> 0:31:11.280
<v Speaker 1>Yet, yeah that's. Right but it was such a fucking

0:31:11.600 --> 0:31:16.760
<v Speaker 1>fun place to, Be like it, was oh my, god the,

0:31:16.800 --> 0:31:23.080
<v Speaker 1>fun the, cheekinness the, connection the, laughter the fucker and

0:31:23.120 --> 0:31:26.880
<v Speaker 1>the inappropriateness when nobody would lose their, shit often from

0:31:26.920 --> 0:31:29.840
<v Speaker 1>the ladies', training not from the because it was mostly

0:31:30.520 --> 0:31:35.239
<v Speaker 1>about seventy percent of our clients women and people just

0:31:35.440 --> 0:31:38.480
<v Speaker 1>loved being. There not every single, person but the. Majority

0:31:39.280 --> 0:31:41.440
<v Speaker 1>and that's you, know these, DAYS i still meet people

0:31:41.440 --> 0:31:43.840
<v Speaker 1>who trained there twenty thirty years ago and they're, like

0:31:43.880 --> 0:31:46.760
<v Speaker 1>oh my, God happas was the best gym ever to train.

0:31:46.840 --> 0:31:50.280
<v Speaker 1>In it was like, unique it was, fun all the

0:31:50.280 --> 0:31:53.440
<v Speaker 1>trainers were, Great everybody made an, effort and it wasn't

0:31:53.480 --> 0:31:57.920
<v Speaker 1>following some fucking. Script it wasn't script, that it wasn't.

0:31:58.200 --> 0:32:01.200
<v Speaker 1>Generic it was just like every everyone wanted to be

0:32:01.320 --> 0:32:05.479
<v Speaker 1>there and love to be, there and that, yeah that

0:32:05.720 --> 0:32:08.880
<v Speaker 1>you could have a five out of ten, product but

0:32:08.960 --> 0:32:11.560
<v Speaker 1>a twelve out of ten, culture and you're never going

0:32:11.640 --> 0:32:14.960
<v Speaker 1>out of business because people want to be. There i'm

0:32:14.960 --> 0:32:17.080
<v Speaker 1>not suggesting a five out of ten, product by the,

0:32:17.120 --> 0:32:19.680
<v Speaker 1>way BUT i, know back in the, day when we

0:32:19.760 --> 0:32:22.600
<v Speaker 1>first started figuring out In australia, anyway what the fuck

0:32:22.720 --> 0:32:26.120
<v Speaker 1>is personal? Training when there wasn't a, Thing there wasn't an,

0:32:26.160 --> 0:32:29.920
<v Speaker 1>industry there wasn't a, qualification there wasn't a cert there wasn't,

0:32:30.280 --> 0:32:33.160
<v Speaker 1>insurance there wasn't there was. NOTHING i couldn't go and

0:32:33.200 --> 0:32:36.000
<v Speaker 1>talk to that other trainer who had more experience than

0:32:36.080 --> 0:32:38.720
<v Speaker 1>me because that guy didn't exist In australia or that

0:32:38.800 --> 0:32:45.360
<v Speaker 1>girl so still. Doesn't, yeah, you, well but that's true

0:32:45.360 --> 0:32:48.800
<v Speaker 1>Because i'm probably the pioneer in some. Ways but, yeah

0:32:48.880 --> 0:32:51.440
<v Speaker 1>you just, Yeah you're, like, oh, well we'll figure it.

0:32:51.440 --> 0:32:54.000
<v Speaker 1>Out but if we can make this a place that

0:32:54.120 --> 0:32:56.440
<v Speaker 1>people want to come. TO i say that to. Bosses

0:32:57.000 --> 0:33:00.920
<v Speaker 1>do your staff like coming to? Work and they haven't

0:33:00.960 --> 0:33:03.800
<v Speaker 1>even thought about? THAT i, go that's a that seems

0:33:03.840 --> 0:33:06.800
<v Speaker 1>like not. IMPORTANT i, go that's maybe the most important.

0:33:06.920 --> 0:33:10.880
<v Speaker 1>Question do your people like working for? You slash with?

0:33:10.920 --> 0:33:14.440
<v Speaker 1>You do your people get excited about coming to this

0:33:14.600 --> 0:33:18.560
<v Speaker 1>place each day and doing what they? Do before we

0:33:18.640 --> 0:33:21.440
<v Speaker 1>even start to talk about the mechanics of the operating

0:33:21.520 --> 0:33:24.800
<v Speaker 1>system and the you, know the KPIs and the box, ticking,

0:33:25.000 --> 0:33:27.280
<v Speaker 1>like just do people like coming? Here because if the

0:33:27.320 --> 0:33:31.120
<v Speaker 1>answer is, not, really we got way more problems than

0:33:31.160 --> 0:33:31.640
<v Speaker 1>profit and.

0:33:31.680 --> 0:33:35.280
<v Speaker 2>Loss, okay here's my rant because you just had a

0:33:35.320 --> 0:33:39.160
<v Speaker 2>nerve with. Me we take a look at people who

0:33:40.440 --> 0:33:47.120
<v Speaker 2>create irreparable damage across organization after, organization and then we

0:33:47.280 --> 0:33:51.480
<v Speaker 2>re hire those people at executive OR c suite level

0:33:51.520 --> 0:33:55.000
<v Speaker 2>positions to do the same shit to our. Organization and

0:33:55.040 --> 0:34:01.640
<v Speaker 2>it's amazing how absolutely delusional some. PEOPLE i know there's

0:34:01.720 --> 0:34:04.680
<v Speaker 2>a lot of pieces to running a, business, well but

0:34:04.760 --> 0:34:08.239
<v Speaker 2>what you just said right there where the whole conversation around, customers,

0:34:08.520 --> 0:34:14.279
<v Speaker 2>like screw customer. Service what a, complete colossal waste of.

0:34:14.320 --> 0:34:18.000
<v Speaker 2>Time it's not just a waste of, time it's. Counterproductive and,

0:34:18.239 --> 0:34:19.920
<v Speaker 2>YEAH i don't. Care i'm probably going to offend some

0:34:20.080 --> 0:34:23.719
<v Speaker 2>people resonate with. Others but if everything in your organization

0:34:23.800 --> 0:34:26.720
<v Speaker 2>is about the, customer the, customer the, customer customer, experience customer,

0:34:26.760 --> 0:34:34.319
<v Speaker 2>experience your customer experience absolutely. Sucks if it's about who

0:34:34.360 --> 0:34:38.080
<v Speaker 2>are we, hiring what do we do? Here? Why team,

0:34:38.160 --> 0:34:41.319
<v Speaker 2>member team, member team, member and what is it we

0:34:41.440 --> 0:34:43.360
<v Speaker 2>want to be known? For what do we want to

0:34:43.400 --> 0:34:45.920
<v Speaker 2>be the best? At two things. Happen Number, one the

0:34:46.040 --> 0:34:48.880
<v Speaker 2>job gets a lot. Easier so this is going back to.

0:34:48.880 --> 0:34:53.680
<v Speaker 2>Burnout putting in more, effort more, excitement more. Enthusiasm you

0:34:53.719 --> 0:34:56.200
<v Speaker 2>are more energized at the end of a long work

0:34:56.280 --> 0:35:00.200
<v Speaker 2>day than if you are droning from the time you

0:35:00.239 --> 0:35:03.280
<v Speaker 2>punch in and dragging yourself to the time you clock.

0:35:03.360 --> 0:35:07.279
<v Speaker 2>Out that is a miserable. Existence SO i was doing

0:35:07.440 --> 0:35:09.640
<v Speaker 2>someone many many years, ago AND i can mention both

0:35:09.680 --> 0:35:11.400
<v Speaker 2>of these companies give them the context of What i'm

0:35:11.400 --> 0:35:14.600
<v Speaker 2>about to. Say first company was Club. SPORT i was

0:35:14.640 --> 0:35:16.640
<v Speaker 2>there to present to their. Team why because they were

0:35:16.640 --> 0:35:18.120
<v Speaker 2>a health culp chain AND i was in the fitness,

0:35:18.120 --> 0:35:21.239
<v Speaker 2>industry so it made. Sense SO i did. It AND

0:35:21.480 --> 0:35:24.240
<v Speaker 2>i get there like, early like a few hours, early

0:35:25.280 --> 0:35:28.520
<v Speaker 2>And i'm in this hotel And i'm just walking around

0:35:28.600 --> 0:35:33.040
<v Speaker 2>and in my, hotel the outlet or the power point

0:35:33.040 --> 0:35:36.120
<v Speaker 2>THAT i plugged my phone into wasn't. Working so now

0:35:36.160 --> 0:35:38.080
<v Speaker 2>my phone is kind of. DEAD i need to make

0:35:38.120 --> 0:35:41.640
<v Speaker 2>a phone. Call and Like i'm walking, Around i'm asking

0:35:41.680 --> 0:35:44.680
<v Speaker 2>people for a payphone and they start asking, me like.

0:35:44.880 --> 0:35:46.120
<v Speaker 1>What are you calling?

0:35:46.239 --> 0:35:49.520
<v Speaker 2>Local and they start asking me all these questions And i'm, like,

0:35:49.600 --> 0:35:51.920
<v Speaker 2>NO i actually need to call my. Office it's not.

0:35:52.080 --> 0:35:55.000
<v Speaker 2>Local and remember that the whole local calling. Thing this

0:35:55.040 --> 0:35:57.360
<v Speaker 2>is a long time. Ago So i'm walking down the.

0:35:57.360 --> 0:36:00.400
<v Speaker 2>Hole As i'm walking down the, hole somebody comes up

0:36:00.440 --> 0:36:03.360
<v Speaker 2>to me and, says, oh you, KNOW i understand you

0:36:03.400 --> 0:36:06.919
<v Speaker 2>need to make a phone. Call And i'm, like first

0:36:06.920 --> 0:36:11.759
<v Speaker 2>TIME i ever saw this. Person the other person had

0:36:11.760 --> 0:36:16.040
<v Speaker 2>a walkie talking and. Notified so there's this weird guy

0:36:16.440 --> 0:36:19.600
<v Speaker 2>and he's like walking towards you at an erratic. Pace

0:36:19.960 --> 0:36:21.759
<v Speaker 2>this is what he's. Wearing he needs to make a phone.

0:36:21.800 --> 0:36:23.640
<v Speaker 2>Call it's, like, okay you're probably not gonna be able

0:36:23.680 --> 0:36:25.279
<v Speaker 2>to make a phone call from. There why don't you

0:36:25.280 --> 0:36:27.440
<v Speaker 2>step into the. Office you can use our company. Phone,

0:36:27.840 --> 0:36:30.719
<v Speaker 2>amazing right. Wow so then they're, like, oh so what

0:36:30.760 --> 0:36:32.320
<v Speaker 2>do you you? Know so how long are you staying?

0:36:32.320 --> 0:36:34.080
<v Speaker 2>HERE i EXPLAINED i was not a guest at that.

0:36:34.160 --> 0:36:37.279
<v Speaker 2>Hotel weirdly, ENOUGH i was staying in another, hotel BUT

0:36:37.360 --> 0:36:40.120
<v Speaker 2>i was there to present for their, partner Club. Sport

0:36:40.200 --> 0:36:45.440
<v Speaker 2>so Club sport was attached to The. Renaissance and THEN

0:36:45.640 --> 0:36:47.960
<v Speaker 2>i had, Mentioned, God i'm really. Hungry you, KNOW i

0:36:48.000 --> 0:36:50.000
<v Speaker 2>can get something to eat around, here and they, said,

0:36:50.040 --> 0:36:55.080
<v Speaker 2>oh you, know unfortunately our kitchen is. Closed but think

0:36:55.080 --> 0:36:57.520
<v Speaker 2>about this in today's day and, age, LIKE i think

0:36:57.560 --> 0:37:00.680
<v Speaker 2>we can get it open for you and omelet be,

0:37:00.760 --> 0:37:03.399
<v Speaker 2>Okay And i'm, like oh my, goodness So i'm going

0:37:03.440 --> 0:37:06.960
<v Speaker 2>to eat an omelet in this, place and me being

0:37:07.000 --> 0:37:10.640
<v Speaker 2>me and just the level of energy and jitters before a.

0:37:10.719 --> 0:37:14.319
<v Speaker 2>SEMINAR i dropped stuff all over my shirt only. SHIRT

0:37:14.400 --> 0:37:18.600
<v Speaker 2>i can't go back to my. Hotel the person takes

0:37:18.680 --> 0:37:20.560
<v Speaker 2>my shirt from. ME i had A t, shirt of,

0:37:20.560 --> 0:37:24.440
<v Speaker 2>COURSE i had a waistcoat and takes my stuff in

0:37:24.480 --> 0:37:27.399
<v Speaker 2>the back AND i think it was like sparkling water

0:37:27.560 --> 0:37:31.279
<v Speaker 2>or whatever they do and brings back a wet but

0:37:31.400 --> 0:37:34.799
<v Speaker 2>completely clean shirt that is going to. Dry and then

0:37:34.800 --> 0:37:36.080
<v Speaker 2>they asked, me, well do you want us to get

0:37:36.080 --> 0:37:37.640
<v Speaker 2>that iron. FIE i was, like, no, no, no that's. OKAY

0:37:37.640 --> 0:37:41.160
<v Speaker 2>i could put the waistcoat over. It and this experience

0:37:41.400 --> 0:37:43.840
<v Speaker 2>was happening for. ME i wasn't even staying at the.

0:37:43.880 --> 0:37:46.680
<v Speaker 2>Hotel so FINALLY i couldn't take it. ANYMORE i was,

0:37:46.719 --> 0:37:50.480
<v Speaker 2>like you know who runs this particular location right and

0:37:50.520 --> 0:37:53.520
<v Speaker 2>there was THE GM. Ed his name Is Ed. TOMLIN

0:37:54.080 --> 0:37:56.880
<v Speaker 2>i remember his name decades. LATER i was, like is

0:37:57.080 --> 0:38:02.600
<v Speaker 2>edit work? Today CAN i please speak To? Ed And

0:38:02.880 --> 0:38:04.840
<v Speaker 2>ed comes out AND i was, LIKE i gotta talk to.

0:38:04.840 --> 0:38:06.799
<v Speaker 2>You do you have a couple of, minutes because, like

0:38:07.080 --> 0:38:09.879
<v Speaker 2>CAN i spend like ten minutes with? You what the

0:38:09.920 --> 0:38:12.279
<v Speaker 2>hell is going on in this? Place what are you?

0:38:12.360 --> 0:38:16.440
<v Speaker 2>Doing and all he talked about is hiring, practices what

0:38:17.040 --> 0:38:20.399
<v Speaker 2>they look for what type of person you absolutely need

0:38:20.440 --> 0:38:23.839
<v Speaker 2>to be to be on That renaissance hotel staff and

0:38:24.320 --> 0:38:27.919
<v Speaker 2>what they are aiming to be the best. At because

0:38:27.960 --> 0:38:30.359
<v Speaker 2>when you're the best in, CLASS i don't care what you.

0:38:30.440 --> 0:38:32.640
<v Speaker 2>DO i don't care whether you're part of the housekeeping,

0:38:32.680 --> 0:38:35.080
<v Speaker 2>team the front. DESK i don't care what industry you work.

0:38:35.120 --> 0:38:39.319
<v Speaker 2>In there is pride. Going this team is. Peerless there

0:38:39.360 --> 0:38:42.280
<v Speaker 2>is no one like. Us we are first in. Class

0:38:42.280 --> 0:38:45.759
<v Speaker 2>and here's. Why that's an, engaging bloody. Job and then

0:38:45.840 --> 0:38:49.680
<v Speaker 2>every time you run into one of these highly, trained highly,

0:38:49.800 --> 0:38:53.400
<v Speaker 2>engaged highly accountable, people what do you think your experience

0:38:53.480 --> 0:38:55.000
<v Speaker 2>is going to. Be it's gonna be a bit like.

0:38:55.040 --> 0:38:56.839
<v Speaker 2>Mine that's something we're.

0:38:56.840 --> 0:39:02.000
<v Speaker 1>Missing, yeah you might want to start a, business now another.

0:39:02.040 --> 0:39:05.200
<v Speaker 1>ONE i love it when you GET i love it

0:39:05.239 --> 0:39:08.480
<v Speaker 1>when you get pumped up and. Excited NOW i know

0:39:08.560 --> 0:39:12.200
<v Speaker 1>you've got a commitment, tonight tonight your, time my. Lunchtime

0:39:13.160 --> 0:39:16.000
<v Speaker 1>so we'll leave it. There but thank, you as always

0:39:16.040 --> 0:39:18.279
<v Speaker 1>for your energy and your. INSIGHT i love it when

0:39:18.280 --> 0:39:19.879
<v Speaker 1>you take a run up and you get on your

0:39:19.880 --> 0:39:24.200
<v Speaker 1>little pulpit and you start. Preaching it's it's always. Enlightening

0:39:25.280 --> 0:39:30.200
<v Speaker 1>so the self Help antidote Is bobby's. Podcast do not

0:39:30.320 --> 0:39:30.919
<v Speaker 1>expect any.

0:39:30.960 --> 0:39:33.960
<v Speaker 2>EPISODES i just want to be, CLEAR i am taking

0:39:33.960 --> 0:39:37.799
<v Speaker 2>a season. Off i'm going seasonal. Experimentally we will be

0:39:37.880 --> 0:39:39.640
<v Speaker 2>resuming it In.

0:39:39.719 --> 0:39:44.879
<v Speaker 1>May first Of gidea up and LinkedIn Robert cappuccio and

0:39:45.640 --> 0:39:51.759
<v Speaker 1>robertcapuccio dot com and new address soon to. Come but

0:39:51.880 --> 0:39:52.279
<v Speaker 1>more of that.

0:39:52.360 --> 0:39:58.040
<v Speaker 2>Loan, Yeah i'm moving so thanks, Hops thanks, Everyone Thanks,

0:39:58.040 --> 0:39:59.080
<v Speaker 2>buddy