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Speaker 1: I get a team. It's the bloody the project that you.

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Speaker 1: I've been off. Well, you've had consistent podcasts because I

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Speaker 1: recorded about four and Monday last week. But I've had

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Speaker 1: a few days away from the mic. I feel refreshed.

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Speaker 1: Life is good. I was just saying the young Robert,

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Speaker 1: my fatigue, whatever the fuck that was, seems to have disappeared.

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Speaker 1: And my brain's working, and my mind's working, my body

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Speaker 1: seems to be complying. Things are good. How's all your

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Speaker 1: stuff working over there, Robert?

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Speaker 2: Oh, things are in massive locks. A lot of things

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Speaker 2: going on. As we were talking before you hit the

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Speaker 2: record button. I am not I'm doing a lot of podcasts.

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Speaker 2: I'm just not posting them. I'm actually taking my podcast

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Speaker 2: season or Craig.

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Speaker 1: Oh, okay, well, good for you. How's your how's your energy?

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Speaker 1: How's your brain? How are all those bits and pieces

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Speaker 1: that kind of are required for your work? How are

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Speaker 1: they functioning?

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Speaker 2: I have not slapped a lek in two days. Like well,

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Speaker 2: I think there's three brain cells in my brain that

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Speaker 2: are working, and only two at a time because one

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Speaker 2: naps while the other two take over. But yeah, it's

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Speaker 2: been rough. So last night the cats were fighting all night,

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Speaker 2: just just just knocking over tables. I was like, what

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Speaker 2: is going on?

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Speaker 1: Does How does somebody at your level, who has your

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Speaker 1: level of responsibility in your job and is as smart

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Speaker 1: as you not get any sleep? Can you not? Can

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Speaker 1: you not find a solution to the cats? I can

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Speaker 1: think of one, but it's probably inhumane. But other than that,

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Speaker 1: can you not find a solution?

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Speaker 2: Yeah? The first part of that solution is fuck off

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Speaker 2: those those are my cats.

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Speaker 1: Second, now, I was just gonna buy them little muzzles

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Speaker 1: then type up their type up their feet at ten pm.

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Speaker 2: Now it's it's the little one. I mean, he's getting

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Speaker 2: to an age now where he's being a bit more rambunctious.

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Speaker 2: So he'll just like put his paw on the old

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Speaker 2: ones had when you sleep and just keep like antagonizing

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Speaker 2: them like playfully, and just the older ones just like

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Speaker 2: that's it. I've had about enough of this. But I

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Speaker 2: don't know. I was not the one who was rolling

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Speaker 2: around fighting all last night, so but you s.

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Speaker 1: Up at the consequences. Hey, I want to talk to

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Speaker 1: you today about something that I think about quite a bit.

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Speaker 1: I don't know that we've ever spoken about it. I

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Speaker 1: don't know what the I probably should have done a

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Speaker 1: deep psychological kind of review of all of this, but

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Speaker 1: I haven't. I'm just freestyling and ad livings and craigifying

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Speaker 1: as we go. But I call it destination disappointment. That's

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Speaker 1: not a real term. Well it is a real term

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Speaker 1: in that I use it, but it's not a psychological

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Speaker 1: construct or anything. Everybody, I'm sure there is a name

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Speaker 1: for it, But so my definition is, you know, when

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Speaker 1: you get where you wanted to go, you know, either literally,

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Speaker 1: but more metaphorically or financially or professionally, or physically or relationally,

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Speaker 1: you get to where you want to go. In other words,

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Speaker 1: you reached your goal. You got to the top of

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Speaker 1: the metaphoric mountain or the metaphoric peak on the way

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Speaker 1: up the mountain, and you're not happy, you're not content.

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Speaker 1: In fact, you got there, you achieved the thing, you lost,

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Speaker 1: the weight, you got the raise, you built, the business,

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Speaker 1: you got the qualification, you got the partner, and even

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Speaker 1: though you set out to get the thing that you

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Speaker 1: wanted to do or wanted to achieve, you're still not happy.

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Speaker 1: You're still not and you had associated the achievement of

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Speaker 1: that thing with happiness or at the very least contentment

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Speaker 1: or joy or And it seems to be really common

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Speaker 1: that even people that I've worked with where they've got

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Speaker 1: of you know, the start of our relationship as client coach,

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Speaker 1: what do you want to do? But you create change?

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Speaker 1: Why are you here? What's the thing? Like? What's what

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Speaker 1: lights you up? I just want to you know, I

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Speaker 1: want to play sport at that level, or I want

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Speaker 1: to lose that weight, or I want to build a business,

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Speaker 1: or I want to have an online this, or I

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Speaker 1: want to go I want to start a charity or

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Speaker 1: whatever it is. And then over time, thanks to them,

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Speaker 1: not me, but me coaching from the sidelines and them

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Speaker 1: doing all the work, they get there or they get thereabouts,

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Speaker 1: And very often is the emotional or psychological consequence of

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Speaker 1: that long term happiness contentment or I've got a few theories.

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Speaker 1: But before I do, what do you think that's about?

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Speaker 1: Why do we find even when we get where we

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Speaker 1: wanted to go? I mean, how many people do you'll

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Speaker 1: shut up up to this? How many people of you

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Speaker 1: and I met over the years who and I know

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Speaker 1: this is very shallow, but that's the way the world works.

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Speaker 1: A lot from the outside looking in you go, oh

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Speaker 1: my god, you're so successful, or you're beautiful, or you're handsome,

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Speaker 1: or you've got the best body, or you've got the

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Speaker 1: best partner or and you know, in the middle of

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Speaker 1: all of that achievement and success or beauty or wealth,

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Speaker 1: they're probably less happier than the average.

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Speaker 2: Well. I think that's what we're conditioned to believe. I've

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Speaker 2: always been very suspicious. I think it's an absolute scam.

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Speaker 2: I don't think that, and this just personally, I'll dive

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Speaker 2: into this. I don't think having something or achieving something

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Speaker 2: is where the reward is. And maybe it's cool for

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Speaker 2: a couple of days, it's always in the pursuit. So

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Speaker 2: look at it from an anecdotal level. Right now, if

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Speaker 2: you're listening to this, ask yourself, what's the time in

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Speaker 2: your life where you have a strong sense of nostalgia

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Speaker 2: and memories, where you and your partner talk about, oh,

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Speaker 2: remember when we were in this phase we were doing this,

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Speaker 2: or your business partner could make oh remember when the

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Speaker 2: business was first getting started. Odds are it's when you

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Speaker 2: were on your way to somewhere. I had been living

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Speaker 2: in a one bedroom flat and just couldn't really afford

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Speaker 2: to fully furniture it. But you'll look back on that

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Speaker 2: with nostalgia because you were building something, you were growing.

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Speaker 2: So I think all of us have had that experience.

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Speaker 2: Or it was something that involved learning, growth, deep alignment

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Speaker 2: with something that was meaningful to you or the people

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Speaker 2: you were with, maybe all the above, but it wasn't like, oh,

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Speaker 2: it's about me getting that corner office. Because if it's

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Speaker 2: about that corner office, the second you have that corner office,

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Speaker 2: it no longer motivates, it no longer satisfies. Look at

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Speaker 2: it from a psychological perspective, right that when you take

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Speaker 2: a look at our you and needs, the second you

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Speaker 2: achieve a need you fulfill it, another need pops up

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Speaker 2: and you want to pursue that. So you could take

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Speaker 2: a look at it from a neurobiological perspective, Are we

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Speaker 2: really wired for having or are we wired for pursuing?

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Speaker 2: Look at our whole dopamine ergic pathways. It's not about pleasure,

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Speaker 2: it's not about getting the thing. It's literally about pursuing

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Speaker 2: the thing. It's about the hunt. It's about constantly learning,

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Speaker 2: it's about constantly growing. And it's like, I don't think

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Speaker 2: this is true for absolutely everybody in all circumstances. But

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Speaker 2: I think it's either that if we're looking at it

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Speaker 2: from a goal achievement, it's the process of being on

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Speaker 2: the way to achieving your goal, not when you arrive

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Speaker 2: and you look at all of the points of pleasure

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Speaker 2: that we can identify along the way. That almost like

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Speaker 2: being strung together by a common thread. That common thread

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Speaker 2: is experiences. It's stopping it, it's appreciating, it's being with

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Speaker 2: all serotonin driven things.

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Speaker 1: Yes, yes, I love it. I'm just thinking like another

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Speaker 1: kind of this sounds funny, but it's an adjoining topic, right,

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Speaker 1: or it's in the same suburb is when people retire.

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Speaker 1: So many people are so excited to stop work, and

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Speaker 1: then they stop work and they get depressed, like within

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Speaker 1: a short period of time, quite often six months, and

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Speaker 1: their physical health declines, their mental health declines, you know,

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Speaker 1: they they lose drive, they don't have a they do,

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Speaker 1: but they don't feel like they have a purpose now,

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Speaker 1: they don't have a focus. Now, like you said, they're

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Speaker 1: not learning, they're not growing, they don't have the same

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Speaker 1: level of connection. And it's so funny about how many

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Speaker 1: of us complain about work. Ah fuck, can't wait for

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Speaker 1: the big six' five to come up SO i can

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Speaker 1: or whatever the age is wherever people. Live and then

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Speaker 1: we get there and you, go, oh day one of

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Speaker 1: the couch and gulf two times a week and you,

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Speaker 1: know WHATEVER i want to, do and then that just

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Speaker 1: quite often turns into a fucking slippery slope to. Nowhere.

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Speaker 2: GREAT i, mean you take a look at the rise of.

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Speaker 2: Burnout it's. Alarming everybody's talking about, it and burnout has

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Speaker 2: a dynamic complexity to. It, so, yes workload does. Matter

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Speaker 2: people do burnout because they are in fact overworked and

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Speaker 2: they're working beyond the point where they're performing at an

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Speaker 2: optimum or even somewhat optimum. Level but so much of

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Speaker 2: that plays into not just the, workload but the meaning

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Speaker 2: or lack thereof the social, isolation the lack of cultivation

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Speaker 2: of relationships at, work pursuing something. Together SO i think

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Speaker 2: a lot of people struggle with that earlier on. Now

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Speaker 2: BUT i can totally say, that especially if you identify

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Speaker 2: with your career your, job like somebody asks, you, oh

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Speaker 2: so you know who are you and you give them

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Speaker 2: your profession as if that's the entirety of who you.

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Speaker 2: Are but for a lot of, people, yeah that's what

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Speaker 2: we're connected. To so if you, know if my whole

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Speaker 2: identity is tied up in this thing THAT i did

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Speaker 2: AND i no longer do, it, wow who AM?

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Speaker 1: I who AM? I? AM i?

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Speaker 2: Contributing what is my? Worth what's my value to? Others

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Speaker 2: that's a. Crisis, yeah.

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Speaker 1: Definitely AND i get my sense of self and self

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Speaker 1: worth and self esteem from doing these. Things every DAY

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Speaker 1: i show, Up i'm, Needed i'm. Needed When i'm fucking,

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Speaker 1: Retired i'm. Not it's context dependent and individual, dependent of,

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Speaker 1: course but so many people THAT i know just feel

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Speaker 1: like they're lost because they're now not important to, Anyone

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Speaker 1: they're not part of, anything they don't really have a

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Speaker 1: focused they don't and so little, things you, KNOW i

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Speaker 1: don't want to strow anyone under the bus THAT i,

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Speaker 1: know but you, know, small in fact non exist. Problems you,

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Speaker 1: know maybe a half out of ten problem becomes a,

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Speaker 1: five becomes an, eight becomes a, nine and then that

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Speaker 1: leads into other. Problems and it's just, yeah because we

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Speaker 1: have so little too perhaps invest our energy in and practical,

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Speaker 1: things getting stuff, done ticking. Boxes not that life's all about,

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Speaker 1: that of, course BUT i think life is more about

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Speaker 1: that stuff than we, think LIKE i, think we think

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Speaker 1: that like work is almost a, Problem WHEREAS i think

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Speaker 1: depending on the, work of, course that for me works

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Speaker 1: a blessing BECAUSE i associate it with so, like right,

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Speaker 1: now you And i'm. Working this is a commercial, podcast

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Speaker 1: we have. Sponsors like this feels genuinely to me nothing like.

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Speaker 1: Work it feels like a social. Experience and that's the

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Speaker 1: way THAT i come into. It, Right it's an, encounter

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Speaker 1: it's catching up with a. Friend it's mentally and emotionally.

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Speaker 1: Good it's good for my brain because we're, thinking we're opening,

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Speaker 1: doors we're trying to perhaps answer a few questions or

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Speaker 1: or PEPs understand a few. Concepts but, yeah if you

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Speaker 1: can have work that is, meaningful THEN i don't know

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Speaker 1: that getting out of that in a hurry is necessarily

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Speaker 1: going to be a better.

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Speaker 2: Life, well if you take a look At gallop and

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Speaker 2: their research across the, globe seventy nine percent of people

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Speaker 2: are disengaged in their. Job so there's this massive divide

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Speaker 2: between WHAT i love and WHAT i, Do and there's

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Speaker 2: this whole thought, process and we've heard it a thousand. Times,

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Speaker 2: WELL i go to work every day and do WHAT

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Speaker 2: i have to. Do so then on my own free,

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Speaker 2: TIME i get to do WHAT i love to, do

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Speaker 2: and there's no shame in. That that is an honorable

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Speaker 2: thing to. Do but think about how much different life

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Speaker 2: would be if not all the. TIME i, MEAN i

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Speaker 2: don't know anybody who, well now that's not. TRUE i

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Speaker 2: know a lot of people who geek out on, spreadsheets

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Speaker 2: but not every aspect of your job you're absolutely gonna.

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Speaker 2: Love but if the bones of, it it's the essence

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Speaker 2: of your job reflected something that you deeply care, about

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Speaker 2: and you not only care about it from the meaning

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Speaker 2: that it, represents but from the emotion that it evokes

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Speaker 2: you enjoy, it it's.

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Speaker 1: A completely different.

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Speaker 2: WORLD i, mean you don't know where you end and

230
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Speaker 2: your work, begins so your vocation is a. VACATION i

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Speaker 2: think that's a different level of, existence AND i think

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Speaker 2: that's why so many people are. DISENGAGED i know that

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Speaker 2: WHEN covid, HIT i went through a. Crisis and what's

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Speaker 2: really weird is the first couple of years OF covid

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Speaker 2: and the worst of, IT i was talking to a

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Speaker 2: lot of, people SO i was doing a lot of.

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Speaker 2: WORK i was doing a lot of things THAT i,

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Speaker 2: loved BUT i wasn't doing it in the way THAT

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00:13:57,840 --> 00:13:59,920
Speaker 2: i was used to doing. IT i wasn't getting on,

240
00:14:00,120 --> 00:14:03,800
Speaker 2: plane there wasn't a live. Audience there were all these,

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Speaker 2: little tiny people in these little virtual. Boxes and then

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00:14:08,200 --> 00:14:10,200
Speaker 2: after it was, done you just log off and they're.

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Speaker 2: Gone and that's very different than you're presenting an entire

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Speaker 2: day or part of an entire, day and then at

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Speaker 2: the end of, it you know exactly What i'm talking,

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00:14:19,800 --> 00:14:23,040
Speaker 2: about you and your, team which very often is not

247
00:14:23,200 --> 00:14:26,240
Speaker 2: just your, team they're your, mates is sitting around with the,

248
00:14:26,280 --> 00:14:29,400
Speaker 2: delegates the, participants and you're just going over the day

249
00:14:29,400 --> 00:14:32,520
Speaker 2: in your. Debriefing so you've just been working at a

250
00:14:32,560 --> 00:14:36,960
Speaker 2: marathon pace and energy, expenditure and now you're still working

251
00:14:37,240 --> 00:14:39,680
Speaker 2: and learning from what happened in the, day and you're capturing.

252
00:14:39,720 --> 00:14:42,960
Speaker 2: It when it's. Fresh you go back to your hotel

253
00:14:43,080 --> 00:14:45,720
Speaker 2: room and you are, smashed and you wake up the

254
00:14:45,720 --> 00:14:47,240
Speaker 2: next day it's, like, OH i can't BELIEVE i get

255
00:14:47,240 --> 00:14:51,360
Speaker 2: to do, this and that becomes your. Identity so you,

256
00:14:51,400 --> 00:14:54,840
Speaker 2: KNOW i was doing this inside of a vacuum because

257
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Speaker 2: of THE covid and the, shutdowns and it was brutal

258
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Speaker 2: on my.

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Speaker 1: Psyche, YEAH i remember WHEN covid, STARTED i thought erroneously

260
00:15:06,240 --> 00:15:08,120
Speaker 1: BECAUSE i didn't really know what the fuck was going,

261
00:15:08,160 --> 00:15:10,440
Speaker 1: on BUT i, went, well this WILL i don't, know

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00:15:10,480 --> 00:15:13,600
Speaker 1: this will be a week or two of mayhem and

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00:15:13,600 --> 00:15:16,200
Speaker 1: then they'll figure shit. Out and, no that's WHAT i.

264
00:15:16,240 --> 00:15:17,640
Speaker 1: THOUGHT i, thought, well.

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Speaker 2: That's kind of WHAT i thought as.

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Speaker 1: Well that's Why i'm, like they're not going to shut

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Speaker 1: down the, World so let's just let's get through this.

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Speaker 1: Week and then a week or. Two you, know it's

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Speaker 1: like it's, like right, now petrol's becoming about a million

270
00:15:31,400 --> 00:15:34,880
Speaker 1: dollars a leater In, australia And i'm, like out or

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Speaker 1: sort itself out and it'll be back to normalition a few.

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Speaker 1: Yeah but then part of me is, like, oh this

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00:15:41,960 --> 00:15:44,600
Speaker 1: could go on for two. Years it depends on what's going,

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00:15:44,600 --> 00:15:48,040
Speaker 1: on Right but, anyway so we're IN covid and after

275
00:15:48,080 --> 00:15:51,760
Speaker 1: about four, Weeks i'm, like this is not getting better at.

276
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Speaker 1: All this is getting. Worse and people were reaching out

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00:15:56,320 --> 00:15:59,520
Speaker 1: to me and sending me messages and there was just

278
00:15:59,560 --> 00:16:02,920
Speaker 1: a lot of fear and, anxiety and you, know people

279
00:16:02,920 --> 00:16:06,680
Speaker 1: dealing with all the stuff we don't, like, unknown, uncertain, uncomfortable,

280
00:16:06,760 --> 00:16:10,480
Speaker 1: unfamiliar all the uns AS i, Say AND i said To,

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Speaker 1: melissa but those of you don't, Know melissa runs my.

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Speaker 1: LIFE i said To, melissa why DON'T i just do a,

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Speaker 1: Workshop not THAT i can fix, anything but just to

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00:16:23,840 --> 00:16:28,200
Speaker 1: hang out with people. Online and you, know if twenty

285
00:16:28,240 --> 00:16:30,880
Speaker 1: people come or one hundred people, come it's. Free there's

286
00:16:30,920 --> 00:16:34,280
Speaker 1: no hook catch, agenda there's no we're not trying to

287
00:16:34,320 --> 00:16:37,360
Speaker 1: sell books or, programs. Nothing none of that's even going

288
00:16:37,400 --> 00:16:41,160
Speaker 1: to be. Mentioned it's just like me and however many

289
00:16:41,240 --> 00:16:46,520
Speaker 1: people for ninety. Minutes and so that was my. Intention,

290
00:16:47,600 --> 00:16:55,200
Speaker 1: anyway within within like twelve, hours she'd created a booking,

291
00:16:55,280 --> 00:16:59,000
Speaker 1: thing and SO i JUST i put on my, Business,

292
00:16:59,000 --> 00:17:03,360
Speaker 1: facebook my person Or facebook on My. Instagram i'm doing.

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Speaker 1: THIS i think it was Next. Wednesday it was like

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Speaker 1: five days. AWAY i THINK i called it being The

295
00:17:07,920 --> 00:17:10,720
Speaker 1: calm and The chaos or something like, that and, said

296
00:17:10,760 --> 00:17:14,200
Speaker 1: there's no hook catch, agendas it's. Free the only condition

297
00:17:14,440 --> 00:17:18,280
Speaker 1: is that you have to turn, up like do not

298
00:17:18,400 --> 00:17:22,280
Speaker 1: take a spot and not. Show AND i go. THIS i,

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00:17:22,320 --> 00:17:24,679
Speaker 1: know for a range of, reasons this is not a

300
00:17:24,720 --> 00:17:27,560
Speaker 1: clever move on my, behalf because giving shit away for,

301
00:17:27,640 --> 00:17:30,320
Speaker 1: free any business coach would tell you not to do,

302
00:17:30,359 --> 00:17:35,040
Speaker 1: that et. Cetera there's a million reasons why not to do,

303
00:17:35,080 --> 00:17:36,639
Speaker 1: it AND i, went fuck, it it's not about.

304
00:17:36,680 --> 00:17:37,439
Speaker 2: Me so we.

305
00:17:39,080 --> 00:17:44,760
Speaker 1: Promoted it that, night the same, DAY i, think and

306
00:17:44,800 --> 00:17:48,920
Speaker 1: we had over when we could only take one thousand,

307
00:17:49,000 --> 00:17:53,320
Speaker 1: people and that was because that's the capacity of our,

308
00:17:53,400 --> 00:17:56,560
Speaker 1: whatever and we had a thousand people booking in sixty.

309
00:17:56,560 --> 00:18:00,880
Speaker 1: Minutes over a thousand people try to book in And i'm,

310
00:18:00,920 --> 00:18:02,879
Speaker 1: like fucket you Fuck SO i. Think we did that

311
00:18:02,960 --> 00:18:06,359
Speaker 1: at seven pm and then by Thirty i'm, like, ah

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00:18:06,960 --> 00:18:08,440
Speaker 1: SO i spoke to, them, MILISS i, go what do

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00:18:08,520 --> 00:18:09,920
Speaker 1: you think we should? Do there's like a lot of

314
00:18:09,960 --> 00:18:12,600
Speaker 1: people who want to do, this and we, go we'll

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00:18:12,600 --> 00:18:14,879
Speaker 1: do another one the week after and then that'll fix.

316
00:18:14,920 --> 00:18:16,840
Speaker 1: It then we did. That we launched that the next

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00:18:16,960 --> 00:18:21,040
Speaker 1: night and that filed within two, hours and then we

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00:18:21,080 --> 00:18:24,560
Speaker 1: did another one and all three filled with over a

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Speaker 1: thousand people and it just made me realize a, one

320
00:18:31,440 --> 00:18:35,679
Speaker 1: which was, fascinating how many people can plug. In and

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00:18:35,720 --> 00:18:38,480
Speaker 1: we did Three wednesdays in a, row and of course

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Speaker 1: a thousand didn't turn, up but it was close to

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Speaker 1: one thousand every. Time, yeah just the need that people

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Speaker 1: have for a focus on something for, connection for something,

325
00:18:52,840 --> 00:18:57,399
Speaker 1: positive for something, uplifting and everybody had just been thrown

326
00:18:57,440 --> 00:19:01,719
Speaker 1: into this new model of living which nobody wanted or

327
00:19:01,880 --> 00:19:05,200
Speaker 1: very few people. Wanted and now you can't go, anywhere

328
00:19:05,240 --> 00:19:09,200
Speaker 1: especially In, australia you can't go. Anywhere you can't drive

329
00:19:09,240 --> 00:19:13,040
Speaker 1: more than five. Kilometers if you walk outside in the fresh,

330
00:19:13,119 --> 00:19:15,520
Speaker 1: air you have to have a mask, on you. KNOW

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Speaker 1: i mean even if you're in Rural victoria and you're

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00:19:18,720 --> 00:19:21,919
Speaker 1: walking up a fucking old dusty, road you've got to

333
00:19:21,920 --> 00:19:26,320
Speaker 1: wear a. Mask and so it was. Turmoil and, YEAH

334
00:19:26,320 --> 00:19:28,840
Speaker 1: i THINK i got a lot of nice, feedback which was.

335
00:19:28,880 --> 00:19:32,480
Speaker 1: Good but people just appreciated somebody reaching out so that

336
00:19:32,520 --> 00:19:36,760
Speaker 1: they weren't in the middle of, nothingness like what's my purpose?

337
00:19:36,840 --> 00:19:43,000
Speaker 1: NOW i don't? Know some, workers, Connection, yeah all those, things.

338
00:19:44,320 --> 00:19:46,560
Speaker 2: And this IS i think this is What Captain charlie

339
00:19:46,560 --> 00:19:49,480
Speaker 2: plump mat when he, said never let adversity go to?

340
00:19:49,520 --> 00:19:53,360
Speaker 2: West like what did we learn as a result of these?

341
00:19:53,400 --> 00:19:56,320
Speaker 2: Experiences and this is a scary, Question it's a painful,

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00:19:56,359 --> 00:20:00,760
Speaker 2: one probably a disappointing. One as a society we become

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00:20:01,920 --> 00:20:02,800
Speaker 2: as a result of this.

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00:20:02,920 --> 00:20:08,400
Speaker 1: EXPERIENCE i think that's. Important and, yeah is it who

345
00:20:08,400 --> 00:20:11,560
Speaker 1: do we become or how do we? Become like what

346
00:20:11,680 --> 00:20:14,320
Speaker 1: version of us do we? Be, anyway it doesn't matter

347
00:20:14,400 --> 00:20:18,240
Speaker 1: what's your answer to that or what's your insight into that.

348
00:20:18,359 --> 00:20:21,199
Speaker 1: QUESTION i know WHAT i.

349
00:20:21,200 --> 00:20:23,760
Speaker 2: FEEL i don't know how insightful it. Is i'm not

350
00:20:23,880 --> 00:20:26,639
Speaker 2: really sure how much we did learn BECAUSE i remember

351
00:20:26,680 --> 00:20:31,080
Speaker 2: in the midst of, it people, were as your story perfectly,

352
00:20:31,119 --> 00:20:38,879
Speaker 2: illustrates people were very hungry for human. Connection, yeah and proximity, matters,

353
00:20:39,040 --> 00:20:41,480
Speaker 2: Right we can have this conversation all day, long these.

354
00:20:41,560 --> 00:20:46,159
Speaker 2: Debates BUT i, mean when you look at the, research

355
00:20:47,160 --> 00:20:50,960
Speaker 2: being in close proximity with other human beings really does,

356
00:20:51,080 --> 00:20:53,320
Speaker 2: matter and that's not going to change in the course

357
00:20:53,359 --> 00:20:56,360
Speaker 2: of a couple of. Years check back in twenty five.

358
00:20:56,440 --> 00:21:00,600
Speaker 2: Generations maybe so we learned, that we learned that we

359
00:21:00,640 --> 00:21:03,040
Speaker 2: need each. Other we learned that one of the most

360
00:21:03,080 --> 00:21:06,919
Speaker 2: fulfilling things and life giving things is that, connection that

361
00:21:07,040 --> 00:21:10,680
Speaker 2: intersection between you and. Me we learned that we need

362
00:21:10,720 --> 00:21:14,200
Speaker 2: to have meaning and focus and be going somewhere. Together

363
00:21:14,440 --> 00:21:18,399
Speaker 2: and then you, know POST, covid we seem to be

364
00:21:18,480 --> 00:21:24,320
Speaker 2: more focused on self and tribalism and disconnected from one

365
00:21:24,320 --> 00:21:30,240
Speaker 2: another and discompassionate towards one another and threatened by any

366
00:21:30,359 --> 00:21:34,600
Speaker 2: type of togetherness that we so desperately thought if it

367
00:21:34,640 --> 00:21:37,560
Speaker 2: doesn't come in the exact form of everything Else i've

368
00:21:37,600 --> 00:21:42,440
Speaker 2: experienced Or i'm, expecting how, sad how absolutely. SAD i

369
00:21:42,480 --> 00:21:48,040
Speaker 2: remember nine to, eleven which is a small microcosm of

370
00:21:48,080 --> 00:21:52,280
Speaker 2: what's happening in the world right. Now and for about

371
00:21:52,320 --> 00:21:57,600
Speaker 2: a month, after everybody pulled together and they were just helping.

372
00:21:57,640 --> 00:22:00,359
Speaker 2: EVERYONE i, mean you had your break, in had your,

373
00:22:00,359 --> 00:22:03,240
Speaker 2: eluding but it was so it was so minor compared

374
00:22:03,280 --> 00:22:06,560
Speaker 2: to what you thought it would. Be in complete, chaos

375
00:22:06,680 --> 00:22:09,840
Speaker 2: especially In Low. Manhattan but here's what you had so

376
00:22:10,000 --> 00:22:15,280
Speaker 2: much more. Of you had people running into shops grabbing

377
00:22:15,320 --> 00:22:18,399
Speaker 2: as much stuff off the shelves as they could not for.

378
00:22:18,480 --> 00:22:22,639
Speaker 2: Themselves wasn't like the toilet tissue wars that we had IN. Covid,

379
00:22:22,760 --> 00:22:25,520
Speaker 2: YEAH i want to hoard as much for, me and you,

380
00:22:25,560 --> 00:22:28,359
Speaker 2: know screw. You they were grabbing it for other. People

381
00:22:29,119 --> 00:22:32,439
Speaker 2: there were no staff at the front, desk and people

382
00:22:32,600 --> 00:22:36,240
Speaker 2: leaving money on the, counter probably more money than what

383
00:22:36,320 --> 00:22:39,639
Speaker 2: they were taking was. Worth nobody was touching that. Money

384
00:22:39,680 --> 00:22:43,360
Speaker 2: they were adding to. It we we had an evacuation

385
00:22:44,040 --> 00:22:49,640
Speaker 2: that was basically a call for assistance that was larger

386
00:22:49,680 --> 00:22:54,880
Speaker 2: in scale Than, dunkirk and nobody talks about. That and everybody,

387
00:22:54,960 --> 00:22:59,560
Speaker 2: responded and in the worst, circumstances you, saw you saw

388
00:22:59,560 --> 00:23:01,720
Speaker 2: the best to you. Humanity i'm so proud to be

389
00:23:01,760 --> 00:23:05,159
Speaker 2: A New. Yorker and, then you, KNOW i think a

390
00:23:05,160 --> 00:23:08,040
Speaker 2: couple of months, later somebody was crossing off the. Light

391
00:23:08,720 --> 00:23:11,679
Speaker 2: somebody honked at, him and the person turned. Around it's, like,

392
00:23:11,680 --> 00:23:13,920
Speaker 2: oh fuck. Off it's, like, oh thank, Heavens New york

393
00:23:14,000 --> 00:23:16,480
Speaker 2: is back. Again we're we're getting back to. Normal so

394
00:23:17,080 --> 00:23:23,480
Speaker 2: that was a. Relief but we learned these, lessons and

395
00:23:23,520 --> 00:23:26,080
Speaker 2: then as soon as the crisis is, over very shortly,

396
00:23:26,160 --> 00:23:30,080
Speaker 2: after we move away from the things that we so desperately.

397
00:23:30,119 --> 00:23:31,240
Speaker 2: Required it's mind.

398
00:23:31,280 --> 00:23:36,760
Speaker 1: MODELING i, REMEMBER i don't know how true this, is

399
00:23:36,800 --> 00:23:39,159
Speaker 1: But i've heard it a few. Times a story about the,

400
00:23:39,200 --> 00:23:42,520
Speaker 1: astronauts well one or two of the astronauts who came

401
00:23:42,560 --> 00:23:47,919
Speaker 1: back from the moon, landing, right the alleged moon. Landing

402
00:23:48,000 --> 00:23:50,520
Speaker 1: now everyone's, like, ah that didn't. Happen i'm, LIKE i don't,

403
00:23:50,520 --> 00:23:54,200
Speaker 1: know but, anyway the story goes that might have Been Neil,

404
00:23:54,280 --> 00:23:56,199
Speaker 1: armstrong might have been Buzz, older and might have been

405
00:23:56,240 --> 00:23:59,560
Speaker 1: one of the. Others but the story goes that when

406
00:24:00,520 --> 00:24:04,359
Speaker 1: they came back from The moon that they were depressed

407
00:24:04,400 --> 00:24:07,760
Speaker 1: for like two, years because what the fuck do you

408
00:24:07,800 --> 00:24:09,960
Speaker 1: do after you go to the, Moon, like what could?

409
00:24:10,000 --> 00:24:10,200
Speaker 2: You what?

410
00:24:11,000 --> 00:24:16,240
Speaker 1: Aspiration what aspiration can? You, well you went to the? Moon,

411
00:24:16,560 --> 00:24:20,240
Speaker 1: cool what's? Next fucking? Nothing there is NOTHING i have

412
00:24:20,359 --> 00:24:25,280
Speaker 1: to aspire That i'm the first human on another. Planet it's,

413
00:24:25,359 --> 00:24:28,800
Speaker 1: LIKE i just think about. That in terms of the

414
00:24:28,920 --> 00:24:34,240
Speaker 1: destination disappointment, IDEA i think there's a couple of. Parts

415
00:24:34,280 --> 00:24:36,960
Speaker 1: the most important part is what we've been talking, about

416
00:24:37,000 --> 00:24:40,760
Speaker 1: which is when we're on the, way when we're climbing

417
00:24:40,840 --> 00:24:45,239
Speaker 1: up the metaphoric, mountain we, have you, know purpose and

418
00:24:45,320 --> 00:24:49,200
Speaker 1: connection and growth and learning and awareness and we build

419
00:24:49,240 --> 00:24:53,159
Speaker 1: resilience and all of these good things. Happen but we,

420
00:24:53,240 --> 00:24:56,840
Speaker 1: ALSO i, think have an expectation that the outcome or

421
00:24:56,880 --> 00:25:00,640
Speaker 1: the achievement of the, goal the thing that every one can,

422
00:25:00,680 --> 00:25:05,040
Speaker 1: see will equal the thing that everyone can't, see which

423
00:25:05,080 --> 00:25:10,520
Speaker 1: is some internal positive, revelation revolution or. Transformation it's LIKE

424
00:25:10,800 --> 00:25:13,720
Speaker 1: i will be WHEN i DO, X i will BE.

425
00:25:14,600 --> 00:25:18,119
Speaker 1: Y and then they DO x and they're, Like, Nope

426
00:25:18,200 --> 00:25:22,679
Speaker 1: i'm still. Insecure, Nope i'm still. Fearful, NO i still

427
00:25:22,720 --> 00:25:26,480
Speaker 1: worry about how MUCH i. Weigh, NOPE i still feel.

428
00:25:26,520 --> 00:25:30,240
Speaker 1: Broke i'm still, scared even THOUGH i make more money

429
00:25:30,280 --> 00:25:34,960
Speaker 1: THAN i. NEED i think That's so there's the. Twofold you.

430
00:25:35,000 --> 00:25:37,960
Speaker 1: Know there's the first, thing which, is you, know we get,

431
00:25:37,960 --> 00:25:39,840
Speaker 1: there then now we don't have the focus of you,

432
00:25:39,880 --> 00:25:42,400
Speaker 1: know it's, like what's my fucking purpose? Now but then

433
00:25:42,400 --> 00:25:44,400
Speaker 1: there's the other, one which, is, well HERE i, am

434
00:25:44,880 --> 00:25:47,240
Speaker 1: how come DON'T i how COME i don't feel the

435
00:25:47,320 --> 00:25:51,320
Speaker 1: WAY i THOUGHT i would feel standing on this metaphoric, mountain.

436
00:25:52,600 --> 00:25:55,639
Speaker 2: You. Know in relation to, that let's go back TO,

437
00:25:55,680 --> 00:25:59,080
Speaker 2: Covid so JOIN. Covid and there was these, cues like

438
00:25:59,160 --> 00:26:01,960
Speaker 2: down the street there was a fusion ice cream. Place

439
00:26:02,160 --> 00:26:04,480
Speaker 2: don't ask me what that, Means i'm not, sure but

440
00:26:04,520 --> 00:26:06,360
Speaker 2: they take different types of ice cream and they mix

441
00:26:06,400 --> 00:26:09,840
Speaker 2: it together and it was just absolutely. Brilliant ALL i

442
00:26:09,880 --> 00:26:14,080
Speaker 2: know is it tasted better than it. Looked so in

443
00:26:14,119 --> 00:26:17,720
Speaker 2: the neighborhood That amy AND i were living in at the,

444
00:26:17,720 --> 00:26:20,000
Speaker 2: time we would go there and it wasn't just great

445
00:26:20,040 --> 00:26:22,560
Speaker 2: that we'd give these giant. Scoops so you have this

446
00:26:22,920 --> 00:26:25,560
Speaker 2: giant bowl of ice, cream a cup of ice cream

447
00:26:25,560 --> 00:26:27,959
Speaker 2: that you're walking away with you can't sit. Inside IT'S covid,

448
00:26:28,040 --> 00:26:32,159
Speaker 2: obviously and we would go back once a week and

449
00:26:32,200 --> 00:26:34,320
Speaker 2: have this ice. Cream, well they must have got a

450
00:26:34,359 --> 00:26:38,199
Speaker 2: new manager or, something because when we went, back the

451
00:26:38,240 --> 00:26:40,760
Speaker 2: scoops were much. Smaller, now mind, you the ice cream

452
00:26:40,840 --> 00:26:43,240
Speaker 2: was brilliant and there was nothing wrong with the serving,

453
00:26:43,280 --> 00:26:47,960
Speaker 2: size but it wasn't quite what we, expected so dopamine response.

454
00:26:48,440 --> 00:26:53,120
Speaker 2: Lower we go back another, time, well same small, serving

455
00:26:53,440 --> 00:26:57,560
Speaker 2: dopamine response. Lower eventually we're so disappointed we write this place,

456
00:26:57,600 --> 00:27:00,640
Speaker 2: off even though they were still serving truly amazing ice,

457
00:27:00,680 --> 00:27:05,240
Speaker 2: cream because it did not match our condition. Expectation imagine

458
00:27:05,240 --> 00:27:09,560
Speaker 2: having an expectation about climbing that corporate, ladder and this

459
00:27:09,640 --> 00:27:12,200
Speaker 2: is over a, decade maybe two decades in the. Making

460
00:27:12,240 --> 00:27:14,320
Speaker 2: you've got this thing in your head about what it's

461
00:27:14,359 --> 00:27:16,560
Speaker 2: going to, be but you're not thinking about what the

462
00:27:16,680 --> 00:27:19,400
Speaker 2: journey is going to be, like or why that journey,

463
00:27:19,440 --> 00:27:22,639
Speaker 2: matters or the milestones along the. Way what you're thinking

464
00:27:22,640 --> 00:27:25,440
Speaker 2: about is that end. Destination and then you get. There

465
00:27:25,680 --> 00:27:28,119
Speaker 2: even if it's really, great it's going to suck because

466
00:27:28,160 --> 00:27:31,320
Speaker 2: it doesn't match what you made it to be in your.

467
00:27:31,359 --> 00:27:35,560
Speaker 2: Imagination which is WHY i think it's like daily behaviors

468
00:27:35,600 --> 00:27:37,080
Speaker 2: have to be rooted into something more.

469
00:27:37,160 --> 00:27:41,159
Speaker 1: Meaningful it's almost like the opposite is you know that

470
00:27:41,359 --> 00:27:45,880
Speaker 1: underpromise over deliver in. Business it's like whatever they thought

471
00:27:45,880 --> 00:27:47,920
Speaker 1: they were going to get a, seven give them a fucking,

472
00:27:48,520 --> 00:27:52,119
Speaker 1: fifteen you, know and they're paying for a, seven or

473
00:27:52,119 --> 00:27:55,280
Speaker 1: they think they're paying for, Seven give them a, fifteen

474
00:27:55,480 --> 00:27:58,720
Speaker 1: or give them a. Twenty like make them feel like

475
00:27:58,920 --> 00:28:02,399
Speaker 1: this is the best value and the best, service and

476
00:28:02,440 --> 00:28:05,760
Speaker 1: you're the best. Person this is the best business because

477
00:28:05,800 --> 00:28:09,399
Speaker 1: they never had this experience. Before And i've spoken to

478
00:28:09,400 --> 00:28:12,600
Speaker 1: people about that setting up small, businesses as have. You i'm.

479
00:28:12,680 --> 00:28:16,480
Speaker 1: Sure but then the challenge is, Cool now you've got

480
00:28:16,480 --> 00:28:20,160
Speaker 1: to maintain that because week, one of course you're. Excited

481
00:28:20,240 --> 00:28:22,440
Speaker 1: Of course you're going to kill yourself to be. Amazing

482
00:28:22,880 --> 00:28:26,680
Speaker 1: Of course you're going to deliver the very best thing you. Can,

483
00:28:26,840 --> 00:28:29,160
Speaker 1: okay now it's four years down the track and you're

484
00:28:29,280 --> 00:28:33,680
Speaker 1: fucked your backsaw and you're grumpy and. Whatever it's, like it's,

485
00:28:33,720 --> 00:28:37,800
Speaker 1: that how DO I how DO i keep doing? That you?

486
00:28:37,840 --> 00:28:38,280
Speaker 1: Know how DO?

487
00:28:38,360 --> 00:28:40,920
Speaker 2: I i think now you're getting into, culture training and

488
00:28:40,960 --> 00:28:43,120
Speaker 2: development of your, team Like Rich calton back in its,

489
00:28:43,120 --> 00:28:48,000
Speaker 2: heyday one of its tenants were meeting even the unexpressed

490
00:28:48,120 --> 00:28:50,960
Speaker 2: needs of the. Customer so there's a need that the customer.

491
00:28:51,000 --> 00:28:54,960
Speaker 2: Has they don't explicitly know, it but they kind of feel.

492
00:28:54,960 --> 00:28:58,920
Speaker 2: It and you're so good at communicating with one another

493
00:28:58,960 --> 00:29:02,520
Speaker 2: as a team and communicating with the customer you can

494
00:29:02,560 --> 00:29:06,840
Speaker 2: anticipate that need before they're explicitly aware of, that so

495
00:29:07,120 --> 00:29:10,160
Speaker 2: you can maintain. That but it does take a lot of,

496
00:29:10,200 --> 00:29:13,640
Speaker 2: effort and it takes a lot of, training a lot of,

497
00:29:13,680 --> 00:29:16,800
Speaker 2: development and you can't put you can't put it in

498
00:29:16,880 --> 00:29:20,720
Speaker 2: first gear for very. Long if you're talking about always

499
00:29:20,760 --> 00:29:24,120
Speaker 2: exceeding expectations and now that cost you more and more

500
00:29:24,960 --> 00:29:28,479
Speaker 2: for the same, customer that's just completely not. Sustainable so

501
00:29:28,760 --> 00:29:31,280
Speaker 2: that's like health club chain back in the day when

502
00:29:31,320 --> 00:29:33,720
Speaker 2: you AND i agree getting started the whole free session. Thing,

503
00:29:34,120 --> 00:29:39,200
Speaker 2: well that's not meeting exceeding expectations or under promising over.

504
00:29:39,240 --> 00:29:44,000
Speaker 2: Deliver that is financially unsustainable as a business. Model SO

505
00:29:44,120 --> 00:29:46,680
Speaker 2: i think what we're talking about here is what does

506
00:29:46,720 --> 00:29:54,360
Speaker 2: your culture do that creates that expectation or exceeds that,

507
00:29:54,440 --> 00:29:59,080
Speaker 2: expectation not what are you giving an addition within the.

508
00:29:59,120 --> 00:30:03,280
Speaker 2: BUSINESS i think the first one creates more. Loyalty, Anyway,

509
00:30:03,800 --> 00:30:04,520
Speaker 2: YEAH i think.

510
00:30:04,360 --> 00:30:08,640
Speaker 1: THAT i got frequent back WHEN i Opened harper's back

511
00:30:08,680 --> 00:30:13,000
Speaker 1: in the. Day not, well the first version was, good

512
00:30:13,040 --> 00:30:15,080
Speaker 1: but it was a little. Studio THEN i opened up

513
00:30:16,280 --> 00:30:19,560
Speaker 1: a relatively big studio compared to what else was, around

514
00:30:19,600 --> 00:30:23,320
Speaker 1: which was. Nothing but it was really good sized. Center

515
00:30:23,440 --> 00:30:27,640
Speaker 1: and you, know we had most of the time we

516
00:30:27,640 --> 00:30:32,320
Speaker 1: would have somewhere between five and fifteen trainers on the

517
00:30:32,360 --> 00:30:38,240
Speaker 1: floor and you know their. Clients AND i can be

518
00:30:38,280 --> 00:30:40,320
Speaker 1: the first to say, that like at this, STAGE i

519
00:30:40,360 --> 00:30:42,920
Speaker 1: didn't have a. DEGREE i MEAN i was qualified as

520
00:30:42,960 --> 00:30:45,560
Speaker 1: a whatever it is for a, trainer AND i HAD

521
00:30:45,600 --> 00:30:49,000
Speaker 1: i think level one and two strength conditioning, calls BUT

522
00:30:49,160 --> 00:30:52,960
Speaker 1: i didn't have a. Degree my knowledge was you, know,

523
00:30:53,280 --> 00:30:56,120
Speaker 1: okay it wasn't. Amazing and that was the same with

524
00:30:56,200 --> 00:30:58,240
Speaker 1: all my. STAFF i don't know that at that stage

525
00:30:58,320 --> 00:31:02,040
Speaker 1: anyone even had a. Degree about nineteen the early nineteen,

526
00:31:02,120 --> 00:31:03,760
Speaker 1: nineties like thirty.

527
00:31:03,600 --> 00:31:04,960
Speaker 2: Years, three as weren't even invented.

528
00:31:05,040 --> 00:31:11,280
Speaker 1: Yet, yeah that's. Right but it was such a fucking

529
00:31:11,600 --> 00:31:16,760
Speaker 1: fun place to, Be like it, was oh my, god the,

530
00:31:16,800 --> 00:31:23,080
Speaker 1: fun the, cheekinness the, connection the, laughter the fucker and

531
00:31:23,120 --> 00:31:26,880
Speaker 1: the inappropriateness when nobody would lose their, shit often from

532
00:31:26,920 --> 00:31:29,840
Speaker 1: the ladies', training not from the because it was mostly

533
00:31:30,520 --> 00:31:35,239
Speaker 1: about seventy percent of our clients women and people just

534
00:31:35,440 --> 00:31:38,480
Speaker 1: loved being. There not every single, person but the. Majority

535
00:31:39,280 --> 00:31:41,440
Speaker 1: and that's you, know these, DAYS i still meet people

536
00:31:41,440 --> 00:31:43,840
Speaker 1: who trained there twenty thirty years ago and they're, like

537
00:31:43,880 --> 00:31:46,760
Speaker 1: oh my, God happas was the best gym ever to train.

538
00:31:46,840 --> 00:31:50,280
Speaker 1: In it was like, unique it was, fun all the

539
00:31:50,280 --> 00:31:53,440
Speaker 1: trainers were, Great everybody made an, effort and it wasn't

540
00:31:53,480 --> 00:31:57,920
Speaker 1: following some fucking. Script it wasn't script, that it wasn't.

541
00:31:58,200 --> 00:32:01,200
Speaker 1: Generic it was just like every everyone wanted to be

542
00:32:01,320 --> 00:32:05,479
Speaker 1: there and love to be, there and that, yeah that

543
00:32:05,720 --> 00:32:08,880
Speaker 1: you could have a five out of ten, product but

544
00:32:08,960 --> 00:32:11,560
Speaker 1: a twelve out of ten, culture and you're never going

545
00:32:11,640 --> 00:32:14,960
Speaker 1: out of business because people want to be. There i'm

546
00:32:14,960 --> 00:32:17,080
Speaker 1: not suggesting a five out of ten, product by the,

547
00:32:17,120 --> 00:32:19,680
Speaker 1: way BUT i, know back in the, day when we

548
00:32:19,760 --> 00:32:22,600
Speaker 1: first started figuring out In australia, anyway what the fuck

549
00:32:22,720 --> 00:32:26,120
Speaker 1: is personal? Training when there wasn't a, Thing there wasn't an,

550
00:32:26,160 --> 00:32:29,920
Speaker 1: industry there wasn't a, qualification there wasn't a cert there wasn't,

551
00:32:30,280 --> 00:32:33,160
Speaker 1: insurance there wasn't there was. NOTHING i couldn't go and

552
00:32:33,200 --> 00:32:36,000
Speaker 1: talk to that other trainer who had more experience than

553
00:32:36,080 --> 00:32:38,720
Speaker 1: me because that guy didn't exist In australia or that

554
00:32:38,800 --> 00:32:45,360
Speaker 1: girl so still. Doesn't, yeah, you, well but that's true

555
00:32:45,360 --> 00:32:48,800
Speaker 1: Because i'm probably the pioneer in some. Ways but, yeah

556
00:32:48,880 --> 00:32:51,440
Speaker 1: you just, Yeah you're, like, oh, well we'll figure it.

557
00:32:51,440 --> 00:32:54,000
Speaker 1: Out but if we can make this a place that

558
00:32:54,120 --> 00:32:56,440
Speaker 1: people want to come. TO i say that to. Bosses

559
00:32:57,000 --> 00:33:00,920
Speaker 1: do your staff like coming to? Work and they haven't

560
00:33:00,960 --> 00:33:03,800
Speaker 1: even thought about? THAT i, go that's a that seems

561
00:33:03,840 --> 00:33:06,800
Speaker 1: like not. IMPORTANT i, go that's maybe the most important.

562
00:33:06,920 --> 00:33:10,880
Speaker 1: Question do your people like working for? You slash with?

563
00:33:10,920 --> 00:33:14,440
Speaker 1: You do your people get excited about coming to this

564
00:33:14,600 --> 00:33:18,560
Speaker 1: place each day and doing what they? Do before we

565
00:33:18,640 --> 00:33:21,440
Speaker 1: even start to talk about the mechanics of the operating

566
00:33:21,520 --> 00:33:24,800
Speaker 1: system and the you, know the KPIs and the box, ticking,

567
00:33:25,000 --> 00:33:27,280
Speaker 1: like just do people like coming? Here because if the

568
00:33:27,320 --> 00:33:31,120
Speaker 1: answer is, not, really we got way more problems than

569
00:33:31,160 --> 00:33:31,640
Speaker 1: profit and.

570
00:33:31,680 --> 00:33:35,280
Speaker 2: Loss, okay here's my rant because you just had a

571
00:33:35,320 --> 00:33:39,160
Speaker 2: nerve with. Me we take a look at people who

572
00:33:40,440 --> 00:33:47,120
Speaker 2: create irreparable damage across organization after, organization and then we

573
00:33:47,280 --> 00:33:51,480
Speaker 2: re hire those people at executive OR c suite level

574
00:33:51,520 --> 00:33:55,000
Speaker 2: positions to do the same shit to our. Organization and

575
00:33:55,040 --> 00:34:01,640
Speaker 2: it's amazing how absolutely delusional some. PEOPLE i know there's

576
00:34:01,720 --> 00:34:04,680
Speaker 2: a lot of pieces to running a, business, well but

577
00:34:04,760 --> 00:34:08,239
Speaker 2: what you just said right there where the whole conversation around, customers,

578
00:34:08,520 --> 00:34:14,279
Speaker 2: like screw customer. Service what a, complete colossal waste of.

579
00:34:14,320 --> 00:34:18,000
Speaker 2: Time it's not just a waste of, time it's. Counterproductive and,

580
00:34:18,239 --> 00:34:19,920
Speaker 2: YEAH i don't. Care i'm probably going to offend some

581
00:34:20,080 --> 00:34:23,719
Speaker 2: people resonate with. Others but if everything in your organization

582
00:34:23,800 --> 00:34:26,720
Speaker 2: is about the, customer the, customer the, customer customer, experience customer,

583
00:34:26,760 --> 00:34:34,319
Speaker 2: experience your customer experience absolutely. Sucks if it's about who

584
00:34:34,360 --> 00:34:38,080
Speaker 2: are we, hiring what do we do? Here? Why team,

585
00:34:38,160 --> 00:34:41,319
Speaker 2: member team, member team, member and what is it we

586
00:34:41,440 --> 00:34:43,360
Speaker 2: want to be known? For what do we want to

587
00:34:43,400 --> 00:34:45,920
Speaker 2: be the best? At two things. Happen Number, one the

588
00:34:46,040 --> 00:34:48,880
Speaker 2: job gets a lot. Easier so this is going back to.

589
00:34:48,880 --> 00:34:53,680
Speaker 2: Burnout putting in more, effort more, excitement more. Enthusiasm you

590
00:34:53,719 --> 00:34:56,200
Speaker 2: are more energized at the end of a long work

591
00:34:56,280 --> 00:35:00,200
Speaker 2: day than if you are droning from the time you

592
00:35:00,239 --> 00:35:03,280
Speaker 2: punch in and dragging yourself to the time you clock.

593
00:35:03,360 --> 00:35:07,279
Speaker 2: Out that is a miserable. Existence SO i was doing

594
00:35:07,440 --> 00:35:09,640
Speaker 2: someone many many years, ago AND i can mention both

595
00:35:09,680 --> 00:35:11,400
Speaker 2: of these companies give them the context of What i'm

596
00:35:11,400 --> 00:35:14,600
Speaker 2: about to. Say first company was Club. SPORT i was

597
00:35:14,640 --> 00:35:16,640
Speaker 2: there to present to their. Team why because they were

598
00:35:16,640 --> 00:35:18,120
Speaker 2: a health culp chain AND i was in the fitness,

599
00:35:18,120 --> 00:35:21,239
Speaker 2: industry so it made. Sense SO i did. It AND

600
00:35:21,480 --> 00:35:24,240
Speaker 2: i get there like, early like a few hours, early

601
00:35:25,280 --> 00:35:28,520
Speaker 2: And i'm in this hotel And i'm just walking around

602
00:35:28,600 --> 00:35:33,040
Speaker 2: and in my, hotel the outlet or the power point

603
00:35:33,040 --> 00:35:36,120
Speaker 2: THAT i plugged my phone into wasn't. Working so now

604
00:35:36,160 --> 00:35:38,080
Speaker 2: my phone is kind of. DEAD i need to make

605
00:35:38,120 --> 00:35:41,640
Speaker 2: a phone. Call and Like i'm walking, Around i'm asking

606
00:35:41,680 --> 00:35:44,680
Speaker 2: people for a payphone and they start asking, me like.

607
00:35:44,880 --> 00:35:46,120
Speaker 1: What are you calling?

608
00:35:46,239 --> 00:35:49,520
Speaker 2: Local and they start asking me all these questions And i'm, like,

609
00:35:49,600 --> 00:35:51,920
Speaker 2: NO i actually need to call my. Office it's not.

610
00:35:52,080 --> 00:35:55,000
Speaker 2: Local and remember that the whole local calling. Thing this

611
00:35:55,040 --> 00:35:57,360
Speaker 2: is a long time. Ago So i'm walking down the.

612
00:35:57,360 --> 00:36:00,400
Speaker 2: Hole As i'm walking down the, hole somebody comes up

613
00:36:00,440 --> 00:36:03,360
Speaker 2: to me and, says, oh you, KNOW i understand you

614
00:36:03,400 --> 00:36:06,919
Speaker 2: need to make a phone. Call And i'm, like first

615
00:36:06,920 --> 00:36:11,759
Speaker 2: TIME i ever saw this. Person the other person had

616
00:36:11,760 --> 00:36:16,040
Speaker 2: a walkie talking and. Notified so there's this weird guy

617
00:36:16,440 --> 00:36:19,600
Speaker 2: and he's like walking towards you at an erratic. Pace

618
00:36:19,960 --> 00:36:21,759
Speaker 2: this is what he's. Wearing he needs to make a phone.

619
00:36:21,800 --> 00:36:23,640
Speaker 2: Call it's, like, okay you're probably not gonna be able

620
00:36:23,680 --> 00:36:25,279
Speaker 2: to make a phone call from. There why don't you

621
00:36:25,280 --> 00:36:27,440
Speaker 2: step into the. Office you can use our company. Phone,

622
00:36:27,840 --> 00:36:30,719
Speaker 2: amazing right. Wow so then they're, like, oh so what

623
00:36:30,760 --> 00:36:32,320
Speaker 2: do you you? Know so how long are you staying?

624
00:36:32,320 --> 00:36:34,080
Speaker 2: HERE i EXPLAINED i was not a guest at that.

625
00:36:34,160 --> 00:36:37,279
Speaker 2: Hotel weirdly, ENOUGH i was staying in another, hotel BUT

626
00:36:37,360 --> 00:36:40,120
Speaker 2: i was there to present for their, partner Club. Sport

627
00:36:40,200 --> 00:36:45,440
Speaker 2: so Club sport was attached to The. Renaissance and THEN

628
00:36:45,640 --> 00:36:47,960
Speaker 2: i had, Mentioned, God i'm really. Hungry you, KNOW i

629
00:36:48,000 --> 00:36:50,000
Speaker 2: can get something to eat around, here and they, said,

630
00:36:50,040 --> 00:36:55,080
Speaker 2: oh you, know unfortunately our kitchen is. Closed but think

631
00:36:55,080 --> 00:36:57,520
Speaker 2: about this in today's day and, age, LIKE i think

632
00:36:57,560 --> 00:37:00,680
Speaker 2: we can get it open for you and omelet be,

633
00:37:00,760 --> 00:37:03,399
Speaker 2: Okay And i'm, like oh my, goodness So i'm going

634
00:37:03,440 --> 00:37:06,960
Speaker 2: to eat an omelet in this, place and me being

635
00:37:07,000 --> 00:37:10,640
Speaker 2: me and just the level of energy and jitters before a.

636
00:37:10,719 --> 00:37:14,319
Speaker 2: SEMINAR i dropped stuff all over my shirt only. SHIRT

637
00:37:14,400 --> 00:37:18,600
Speaker 2: i can't go back to my. Hotel the person takes

638
00:37:18,680 --> 00:37:20,560
Speaker 2: my shirt from. ME i had A t, shirt of,

639
00:37:20,560 --> 00:37:24,440
Speaker 2: COURSE i had a waistcoat and takes my stuff in

640
00:37:24,480 --> 00:37:27,399
Speaker 2: the back AND i think it was like sparkling water

641
00:37:27,560 --> 00:37:31,279
Speaker 2: or whatever they do and brings back a wet but

642
00:37:31,400 --> 00:37:34,799
Speaker 2: completely clean shirt that is going to. Dry and then

643
00:37:34,800 --> 00:37:36,080
Speaker 2: they asked, me, well do you want us to get

644
00:37:36,080 --> 00:37:37,640
Speaker 2: that iron. FIE i was, like, no, no, no that's. OKAY

645
00:37:37,640 --> 00:37:41,160
Speaker 2: i could put the waistcoat over. It and this experience

646
00:37:41,400 --> 00:37:43,840
Speaker 2: was happening for. ME i wasn't even staying at the.

647
00:37:43,880 --> 00:37:46,680
Speaker 2: Hotel so FINALLY i couldn't take it. ANYMORE i was,

648
00:37:46,719 --> 00:37:50,480
Speaker 2: like you know who runs this particular location right and

649
00:37:50,520 --> 00:37:53,520
Speaker 2: there was THE GM. Ed his name Is Ed. TOMLIN

650
00:37:54,080 --> 00:37:56,880
Speaker 2: i remember his name decades. LATER i was, like is

651
00:37:57,080 --> 00:38:02,600
Speaker 2: edit work? Today CAN i please speak To? Ed And

652
00:38:02,880 --> 00:38:04,840
Speaker 2: ed comes out AND i was, LIKE i gotta talk to.

653
00:38:04,840 --> 00:38:06,799
Speaker 2: You do you have a couple of, minutes because, like

654
00:38:07,080 --> 00:38:09,879
Speaker 2: CAN i spend like ten minutes with? You what the

655
00:38:09,920 --> 00:38:12,279
Speaker 2: hell is going on in this? Place what are you?

656
00:38:12,360 --> 00:38:16,440
Speaker 2: Doing and all he talked about is hiring, practices what

657
00:38:17,040 --> 00:38:20,399
Speaker 2: they look for what type of person you absolutely need

658
00:38:20,440 --> 00:38:23,839
Speaker 2: to be to be on That renaissance hotel staff and

659
00:38:24,320 --> 00:38:27,919
Speaker 2: what they are aiming to be the best. At because

660
00:38:27,960 --> 00:38:30,359
Speaker 2: when you're the best in, CLASS i don't care what you.

661
00:38:30,440 --> 00:38:32,640
Speaker 2: DO i don't care whether you're part of the housekeeping,

662
00:38:32,680 --> 00:38:35,080
Speaker 2: team the front. DESK i don't care what industry you work.

663
00:38:35,120 --> 00:38:39,319
Speaker 2: In there is pride. Going this team is. Peerless there

664
00:38:39,360 --> 00:38:42,280
Speaker 2: is no one like. Us we are first in. Class

665
00:38:42,280 --> 00:38:45,759
Speaker 2: and here's. Why that's an, engaging bloody. Job and then

666
00:38:45,840 --> 00:38:49,680
Speaker 2: every time you run into one of these highly, trained highly,

667
00:38:49,800 --> 00:38:53,400
Speaker 2: engaged highly accountable, people what do you think your experience

668
00:38:53,480 --> 00:38:55,000
Speaker 2: is going to. Be it's gonna be a bit like.

669
00:38:55,040 --> 00:38:56,839
Speaker 2: Mine that's something we're.

670
00:38:56,840 --> 00:39:02,000
Speaker 1: Missing, yeah you might want to start a, business now another.

671
00:39:02,040 --> 00:39:05,200
Speaker 1: ONE i love it when you GET i love it

672
00:39:05,239 --> 00:39:08,480
Speaker 1: when you get pumped up and. Excited NOW i know

673
00:39:08,560 --> 00:39:12,200
Speaker 1: you've got a commitment, tonight tonight your, time my. Lunchtime

674
00:39:13,160 --> 00:39:16,000
Speaker 1: so we'll leave it. There but thank, you as always

675
00:39:16,040 --> 00:39:18,279
Speaker 1: for your energy and your. INSIGHT i love it when

676
00:39:18,280 --> 00:39:19,879
Speaker 1: you take a run up and you get on your

677
00:39:19,880 --> 00:39:24,200
Speaker 1: little pulpit and you start. Preaching it's it's always. Enlightening

678
00:39:25,280 --> 00:39:30,200
Speaker 1: so the self Help antidote Is bobby's. Podcast do not

679
00:39:30,320 --> 00:39:30,919
Speaker 1: expect any.

680
00:39:30,960 --> 00:39:33,960
Speaker 2: EPISODES i just want to be, CLEAR i am taking

681
00:39:33,960 --> 00:39:37,799
Speaker 2: a season. Off i'm going seasonal. Experimentally we will be

682
00:39:37,880 --> 00:39:39,640
Speaker 2: resuming it In.

683
00:39:39,719 --> 00:39:44,879
Speaker 1: May first Of gidea up and LinkedIn Robert cappuccio and

684
00:39:45,640 --> 00:39:51,759
Speaker 1: robertcapuccio dot com and new address soon to. Come but

685
00:39:51,880 --> 00:39:52,279
Speaker 1: more of that.

686
00:39:52,360 --> 00:39:58,040
Speaker 2: Loan, Yeah i'm moving so thanks, Hops thanks, Everyone Thanks,

687
00:39:58,040 --> 00:39:59,080
Speaker 2: buddy